The pools are beautiful and plenty of space, except the swim up bars I thought those would be in bigger pools.

food was great (at the buffets and snack bars - food at steakhouse was also good

Next, I tried the coffee bar and the pastries.

Pool bar had good drinks and great bartenders,

The pools close at 8pm and the swim up bar closed at 7:30pm.

Angel by the Infinity pool bar is awesome.

Drinks at the pool and in the bars were what was expected.

but could usually find something decent at buffet(ie Salad bar).

The Santa Fe is also where the sports bar, most of the shops and the money exchange are (bring your passport for the money exchange).

We loved staying at the All Inclusive Riu Palace Cabo San Lucas and the close proximity to the shopping and all the hot tourist bars and attractions.

We loved the tables in the pools where you could hang out, stay cool, and get drinks from the swim up bar.

They dominate pools, specialty dining (tables combined, all served together etc) and bar service.

It is only about a 30min walk to the marina from the hotel as well, where there are a vast amount of fun bars and restaurants to enjoy.

but it was easy enough to walk to one of the bars to refill our bottles).

Alfredo in the pool bar was too much fun, Astrid who served us at the shows was so sweet.

Cappuccino bar staff is another positive and gets  thumbs up.

Don’t get me wrong, the swim up bar and serving guys were lots of fun!!

but staff is so awesome we did not care spa was super but the beach massage for 40 usd was great too I tipped here - usually don’t at all inclusives- but staff so good they totally deserved it

The resort was beautiful and it's location along the beach was amazing.

Rui Palace was beautiful and right on the beach.

Good note: staff are really nice and attentive, I guess they can do just so much - the pools are really nice and a clean nice beach that is hard to get in as the currents were strong.

We were introduced to a wonderful local named Alfredo White Gloves on the beach where we bought 2 silver chains that are still in perfect shape, a beautiful silver ring and he was so great to deal with.

We asked for a partial sea view and ended up with a perfect view of the sea and Lover’s Beach.

The food, room, grounds, beach, ocean view and pools were perfect!

My husband got a GREAT massage on the beach 30 minutes for $20.

We are currently here at the hotel and I felt a need to write this review while all was fresh in my mind
First beach vacation since March 2020 and I relied on reviews and others recommendations to pick this property 
As an avid traveller with a blog following here I go 
Good

Beach front is great, lots of activities, the views of the city from the resort is spectacular

but it is beautiful to stare at while sitting in the beach infinity pool with a drink in your hand.

The views are amazing , the beach not swimable red flags everywhere ….

Enough beach chairs

Loved the coffee bar and crepe station at buffet 

Cons:
Food was not very good,

The pools were great, the views amazing, and the beach was great!

Pools were very clean..the beaches were immaculate.

The best part about downtown is that you can rent a private nice boat for about $150.00 an hour to take you to the Ach, Lovers, Divorce beach and whale watching or fishing .We did that and it was amazing.

Other things to do in Cabo 5/5: 
Water taxi to lover’s beach/divorce beach/el arco.

However, the resort has no control over the weather and unlike 2017, we never lost electricity for a full day and night and none of the restaurants had to close due to flooding.

but red flag warnings during our stay due to strong currents.

My flight was delayed due to weather so I was unable to make my reservation for the evening of Jan 18.

but I don’t see us ever returning due to the dangerous food situation and lack of service from the management team.

Waves are too strong and there’s been reported serious injuries due  to the waves.

They gave them the wrong room, and due to a booking error which showed only the Two adults and not the 1 child, they were charged $1800+ at the front desk at check-in (or told to get lost to another resort if not).

The beach is very well maintained and there is a lifeguard on duty to politely remind people not to swim in the ocean on rough days due to a strong current.

but I’m being literal
- The service provided by the “faces” of customer service was awful
- Due to ATC delays, our flight that was originally scheduled to arrive at 10am local time did not arrive until after 7pm local time.

I am sad to say that due to this very disappointing and consistently bitter experience, I do not believe I will be utilizing nor recommending the RIU chain in the future.

Can’t swim in the ocean due to under tow..but I believe you can go to a marina to swim…I don’t know about that yet

Secondly, our arrival was delayed by a day due to weather and cancelled flights.

but most likely due to water and humidity.

Facing the ocean the pool on the left is noisier due to pool activities and a DJ.

Least favorite was the Italian due to selection and flavor.

The only downfall was that they didn’t have any room service due to covid at the time.

The beach is difficult to walk on due to steepness and the fact that the sand doesn’t pack.

First of all, due to “COViD” the hotel is operating at 50% capacity, or so they say.

We went to dinner about 7 all specialty restaurants were closed so we went to buffet and got met by I'm assuming a manager and official looking people telling us they were closing at 715 due to hurricane coming in 2 hours.

even though we had a transfer, we had to change the day due to flight cancellation and we’re told too bad not their problem.

Also they are still advertising for all these pool parties and disco’s which are not taking place due to Covid.

Pools were in excellent shape and cleaned every day.

There is enough space around both of the main pools where you never feel crowded, in fact, there were days I practically had an entire row to myself with a great view of the pool and Lands End.

They are party goers everywhere and the pool is filled with drunken guest.

There are two large pools, one with music and activities put together by their RiuFit team and the other a relaxing pool for you or kids to do as please.

There were plenty of pool options for just relaxing or getting in a good swim.

The neighboring Rui had amazing pool parties!

This was especially true of the drink servers near the pool, and our waitress at the upper buffet.

We discovered pretty early that the large pool on the Right side of the resort was the quieter pool, which we liked.

Huge shout outs to Berta, who cleaned our room every day, Gustavo, who served us at the pool, and Raul and Maricela, who served us at the restaurants.

so therefore the swim up pool room is encouraged if you can afford it.

Also would like pools to be open past 8 pm.

they have a entire production team, and the pool does not close early!

When we arrived at the hotel their wi-fi was not working and told us they would charge us $500 plus tax for changing our fourth person's name.

If you wanted transportation you had to pay.

Overall for what you pay and the high rating of this resort the food and beverages were not available.

Location- good
Food and drinks-good
Room (specifically towels)- sketchy towels including stained towels; hard to find face cloth

Front desk- We stayed for 14 nights and paid for the stay on day 1.

The hotel was going to take the money we paid for a junior suite and then put us in a less expensive room.

My transportation fee should of been refunded since it was all together with Jetski rentals.

They used cheap alcohol and either watered down or in small amounts.

After staying ther two days,  we just paid to just move to the Riu Cabo San Lucas and lose money on the other vacation and this one was much better.

The front desk did not mention anything about testing, we had to ask and then we were asked to pay for our tests, and then the day of the test we were shuffled in like cattle.

The price which we paid for all-inclusive was much less than we would have paid at comparable hotel resorts in the Cabo area.

Food/alcohol (2.5 out of 5)
The food was average and the wine they served at each of the restaurants are really cheap wine and not good :(.

There are no swimmable beaches - waves are rough with rip tides.

Overall I would not rate this resort higher than what I have.

I found the excursions to go anywhere or do anything very expensive.

Sometime it is accounted for in the booking price -- sometimes it is not!

When at the hotel you can get them to order something from the pharmacy it only costs $5.

So make sure you bring enough - buying them on-site is expensive ($5 each).

We arrived Sunday and they gaves us a coupon for the covid test we lost them and now eventhought they keep a copy they will not give us one and we'll have to pay for it.

I asked the front desk and it just never came Would stay here again and drink more tequila Room service was a little off at times didn’t bring what we ordered probably language barrier

Asked for late checkout when i booked  and when got there  was told had to be out of room at 12 asked to see the manager 

I requested to see the Manager and they told me it will be $84 USD extra night to make that change .

I refused to accept this on principle alone and asked the agency to follow-up.

Check out time is 11 and when we asked to delay our check out to 2:00 so we can recover from our food poisoning, we were passed along from one person to the next until finally someone from guest relations authorized us to stay without apology.

however they only stocked the fridge when you asked for it.

as we were getting ready to go to reception to request a new room, we got an email advising that construction needed to be done in our room and we would get a room upgrade.

- [ ] Check in: you get what is available at time of check in vs what is requested when booking is done.

However, when I asked the Front Desk manager (VANYA) about the ordeal, why they were promised an 11 AM room change

Anyway I had requested a king size bed, and I did get that!

but again, they are strict about handing out 1 bottle per person and you must walk to the shack with everyone requesting a water.

On our last night, I made sure to make dinner reservations offsite because I did not want yet another meal, especially on my birthday, to be ruined by the hotel staff
- We received contradictory information from staff depending on who we asked.

Music from night performances were loud and sometimes lasted past 11pm (bring ear plugs)

Not enough room towels (got more from maid cart)

Golf bag got lost from airline, arrived at 9pm, when asked at front desk, they checked and said they didn’t have it and no golf bags were delivered.

When I asked at the front desk the worker so utterly RUDE.

If you asked they would give you smirnoff or absolute.

I asked them to leave us some of the larger ones and they wouldn't.

Haven’t heard back from anyone about a refund or anything as I requested.

We had some trepidations staying at the RIU Palace since there were more than a few negative reviews about the staff being surly, requests being ignored, all-inclusive food being bland to terrible, watered-down drinks, and the safety of one's personal property.

When we asked to switch rooms,  they said some cold air is coming so basically it is just up to us to decide if we wanna downgrade further into another room.

Food selections and restaurants were terrific.

Good food and drinks staff is outstanding!

Jazmin was our server for all of our breakfast and lunches.

The food and cocktails were top notch, delicious, fresh, and gourmet.

My children witness two girls having alcohol poising.

Food was good, nothing special, typical resort food.

I’ll start with the food review and go from there.

And the restaurants on property offered great variety for nightly dinners.

The food at Rui was good, lots of variety,  Entertainment was very good every night.

When sitting outside, it is hard to enjoy your meal fighting off flies every 2 seconds .

The food was only ok at the upper buffet,

but did not enjoy the Kristal restaurant as the rice was very undercooked) - staff amazing and there were lots of things to see and do!

My assessment, clean rooms at the Riu, decent food,

The food was great - we enjoyed the steakhouse and the Italian a la cartes.

The upstairs bar was so nice and the pool food was amazing.

Staff was great, variety of food is great, the parties that they have are off the chain!

The food was good, and the drinks were plentiful.

Hotel Riu Palace Cabo San Lucas

request

price

restaurant

beach

It has the best view where you can see lovers beach and divorce beach.

Thursday through Saturday are when the partying begins and the highly bass-boosted disco sound is loud and a bit annoying when at the pool.

but I must add that the music was TOO LOUD and you could hear it loudly even in your room.

If you like club music and don't mind hearing bass in your room past midnight, then you can disregard this negative review.

The constant sound of the loud drips prevented us from sleeping through the night.

I asked if they could at least switch up the music sometimes so there's not constant bass, and they said they'd take my input into consideration.

My only issues are that 2 out of the last 4 times I stayed, there were private parties on the roof bar till 2 or 3 am with LOUD pounding music that may keep you up.

but for 2 days there was a large wedding group that was very loud and disruptive (group selfies with screaming every 30 seconds for a few hours).

Its for a younger 20 & 30 year old crowd who loves loud banging music at the pool all day where getting drunk and yelling all the time is the norm.

You can certainly hear the bass a little bit in your room during the afternoon DJ sets,

The pool concierge Jaime, Lenny, and Fernanda provided top service and attention.

Jaime, Ivan, and Aldo were wonderful and attentive, as was Bernadette, the pool manager.

The DJ at the pool in the afternoon made the pool really fun.

A few shoutouts to some of our favorites:

The pool is world class.

He also confirmed our Pool side cabana reservation for the following day.

Jaime from the pool was so helpful and attentive.

He and the rest of the pool staff (Fabian) go above and beyond to make sure the pool guests are well taken care of.

In particular, pool service was phenomenal.

The best customer service I've ever experienced, beach side views, and infinity pool.

The service was perfection… thanks to Fernanda at the pool.

They have two main pools, one with a swim up bar and one that is salt Water nestled in the rocks of the coast.

Highly recommend a swim in the pool at sunset, the most magical experience.

S/O to the pool crew - Jaime, Leo, Tony & Sammy - they were the best! !

So, I expected to be able to cool off in the pool,

Try the veggie ceviche by the pool - it is delicious, as are the nachos.

Jamie at the pool is AMAZING, Dario AND Sam at the bar - Awesome and accommodating!!

Also many thanks to the pool staff, including Fabian and housekeeping who have been spectacular.

My only complaint was that the food was very expensive and the water for the tub didn't get hot enough compared to the amazing rainfall shower.

but how much do you want to pay for meals, drinks and snacks?

Only downs are: the beach is not swimmable and the food prices are too high.

but the food itself is overpriced and not worth at all, a complete disappointment.

If I had to nitpick, I'd say the showers could be cleaned a little better (there were some dirty grout lines) and the Sunday brunch prices at the Ledge are astronomical ($75 per person, not including alcohol).

It's certainly not the cheapest dinner you'll have in Cabo,

Not to mention the cost of feeding their endless appetites with the pricey meals.

but their food prices is a rip off for what they offer, it looks like a 5 star hotel, but it’s more of a 4 or 3 start hotel with 2 start food service.

The service was absolutely wonderful in every way.

The service was impeccable, as was the food.

It offers impeccable views, great service, yummy food, and comfy beds.

He ushered us into our pre-ordered car service that was in-line with their level of service.

the rooms were super clean housekeeping kept our rooms clean and stocked during turn down service.

Service - 10/10
- they texted me updates about what's going on at the hotel, if we wanted our room cleaned (even if the DND sign is on), they brought a happy bday cake to the room as we were there for my wife's 30th, most attentive staff I've seen at a hotel.

All around we had the best time and it’s going to be hard to go anywhere else that doesn’t provide the level of service we got here.

All of the staff are super welcoming, warm, and responsive. The level of service is impeccable (I even received a quick response when I inquired about a paint color in the rooms!)

Cleanliness, customer service, quality is food was excellent.

The room was very nice and they had impeccable service all around.

But overall the service was immaculate and they were very accommodating for my birthday.

The service is truly excellent, and I want to call out specific people and the service they provided: Valentina and the the two young women who work at the store with the "pharmacy"-- I needed something they didn't carry, and they went and got it for me and delivered it to my room.

Apart from the beautiful surroundings and property, the staff is what makes staying here so exceptional and the level of service and hospitality, truly the gold standard.

He provided amazing service at the pool every day of my stay.

The staff was super friendly and helpful.

The staff is so welcoming and go above and beyond.

The staff is exceptional and helped in every way possible to make sure that everything was more than perfect during our stay.

Front desk supervisor, Erick, and our server, Jose, at Manta, were very helpful too!

He's the first guy we look for when we get there.

Staff go above and beyond and were so friendly our entire stay.

The staff was superb at all levels and every location of the property.

but to see the amazing team that makes this place so magical!

the staff were so attentive and really sweet!

Appreciate the staff texting throughout stay to check on us and our needs.

-In general, the staff remembers you by name.

Everyone we interfaced with was helpful in every way.

There was a hurricane during my stay and the staff went above and beyond to keep everyone at the resort calm, safe and comfortable.

The attentiveness is staff was second to none.

They were so approachable, anticipated our needs, and truly went above and beyond to make our stay amazing.

The accommodations the view and the food were beyond compare.

Such a beautiful resort, everywhere on the resort and every room has an amazing ocean view.

Overlooking the pacific and the beautiful “Arch” with an infinity pool - we could’ve never left the chairs and be happy.

Every room at The Cape has an ocean facing room so every room has an amazing view.

The room was spacious and clean, loved being right by the ocean.

The most beautiful view I’ve ever seen and so much to do while you’re staying there!

Between the views, the rooms and the staff, this is our absolute favorite place to stay in Los Cabos.

All rooms face the Sea of California and have balconies.

And of course, the facilities themselves were absolutely breathtaking.

The rooms are designed well with great beds, and amazing balconies with a swing that you can relax in with the best view in Cabo.

The Cape is a beautiful beach front hotel, with great views of the coast and even The Arch.

The views were spectacular and the food and service was amazing.

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