Food, service, ambiance, cleanliness, could NOT be better.

The staff were attentive, resort/ room clean, and buffet was delicious!

What I liked during our stay was the cleanness of the room and facility, the events and activities scheduled, and services all over.

Resort was very clean and staff was friendly and accommodating.

Everything about this hotel was top tier -- the service, the parties, the food, the pools and the clean and spacious rooms.

The facility is clean and the staff work hard to ensure your stay is perfect!

The resort is very clean (rooms and grounds).

The rooms were clean, spacious, and very comfortable.

high end and wine is awful

For positives the place was kept very clean and is a beautiful location.

The good: very clean, staff was great, nice pools, easy beach access.

The grounds were well kept and nearly spotless.

Rooms are clean and tastefully decorated.

Pros

•Our room was pretty and clean
•I like the tub in the room.

The team did a great job at getting pools and grounds clean and accessible post hurricane.

It was clean with reasonably attentive staff.

Overall I would say that is the place to eat! If you go to Cabo you absolutely must take a boat tour over to "Lovers Island" and "Divorce beach."

Recommend the short boat ride to The Cabo Arch at Lovers Beach and Divorce Beach.

We took a water taxi to the rocks and arch, highly recommend going to Divorce Beach there as the beach is beautiful.

Saw sea lions, lovers and divorce beach where we got out for an hour and enjoyed a swim.

Sea Lions, whale watching and more from the beach out there called Lover's Beach and Divorce Beach.

but always had exhaust fan noise from 8 am to 8pm.

We didn’t sit on the beach during the day just at sunrise, so we didn’t have to worry about the constant pressure sales.

Construction noise was annoying and prevented me from a relaxing massage.

but they are not easy to hear around the hotel, and heard of several rooms who could not hear these announcements at all.

The booze was constantly flowing and it wasn't a constant party every night

PROS: GREAT VIEWS (that's it)
CONS: NO RUNNING WATER, NO AC, HORRIBLE FOOD, WATERED DOWN DRINKS, NOISE ALL NIGHT, FLIES EVERYWHERE, CHILDREN'S RESORT CONNECTED, BAD CUSTOMER SERVICE, NO RESOLVE OR COMPS OFFERED FOR BAD SERVICE, HOT WATER IN POOLS, NO COOL RELIEF ANYWHERE.

but these were constant and were pushing drugs.

The restrooms on the resort were horrendous, people were using the bathrooms and there was urine and feces everywhere.

My husband is a plumber and if you don’t hear air when you turn the faucet, there’s no water.

But because the air conditioner being so loud you couldn't hardly hear the TV anyway.

My only thing is that while in your room, you can hear all the noise from the hallways, including the doors constantly closing, and the people being loud in the hallways as well as the nighttime entertainment, I wish there was a way to soundproof them more.

This place reeks of a spring break party atmosphere with constant, constant noise and ridiculously loud music at all hours of day and night.

But if it was off, you could hear either pool or show noise like you were right there.

If I had my family at the other resort, I would be pissed to have the loud noise and experience around my kids.

Because after many calls to the hotel property, RIU.com, and Priceline I have been unable to get any sort of refund on a trip canceled by my airline due to Cabo runway damage.

Note this is a large U shape resort and you can hear music like an amphitheater
•	English is universal here,

We came to our room to rest after a long day of traveling and could hear people yelling and screaming through the hotel.

Hotel Riu Palace Baja California

quietness

Free parking

Free High Speed Internet (WiFi)

Pool

The rooms were comfy and the property absolutely spotless.

The room was very clean and the staff was very friendly and helpful.

Rooms were always clean and well stocked and the pools were great.

They try to keep the Hotel clean at all times, ok rooms and bed.

The negative comments are shocking, the people are amazing, drinks are easy to get, buffet is good, pool is clean and the beach has a good vibe.

Pros: clean room, staff was excellent, pools were good, beautiful beach view, buffet had many options.

This resort was clean, food was great, with tons of options, spa was relaxing, and all the staff were so friendly.

My husband asked at the front desk for our room to be cleaned as I was ill all night and we needed clean sheets and towels.

The hotel was beautiful and clean, rooms were spatious and comfortable.

We never had to wait for a table and the buffet was perfect and clean.

The hotel grounds are very nice and clean and the service was great.

We took a private yacht tour out of the marina to see the sea lions and the arch, lovers and divorce beach.

The best part about downtown is that you can rent a private nice boat for about $150.00 an hour to take you to the Ach, Lovers, Divorce beach and whale watching or fishing .We did that and it was amazing.

Other things to do in Cabo 5/5: 
Water taxi to lover’s beach/divorce beach/el arco.

Around the property, it seemed to be stronger and more consistent.That is a concern as we were stuck having to do zoom calls in public areas of the hotel for the WiFi and that was not as comfortable.

but you also don’t want to run up your mobile phone bill by using 3G/5G when WiFi ***should*** be PLENTIFUL.

However, my partner got their phone taken from one of the cubbies at the neon party and unfortunately it wasn’t recovered before we had to leave the following afternoon, so I’d suggest keeping anything valuable on you or locked in your room.

My son also stated that when he went to there called the security guy on his personal cellphone..not on the walkie-talkie not on the hotel phone.

She
told the person on the phone that we need both housekeeping AND maintenance.

My friends had to call a pharmacy themselves.

Brother had blood stains on his duvet
- Had to call and ask 3x for a rollaway bed

He calls the front and gets the room number.

We were not allowed out of room come Sat and that was all the food given until 2pm - after numerous calls.

After realizing this I wandered around and asked 3 different security people to let us in our room or at the very least call the front desk to have someone come let us in.

Could not even talk or hear music on the phone.

My only tip would be to upgrade the plugs etc to accomadate phones etc.

Had to call for maintenance to get it unlocked.

There was a sense of dissatisfaction if employees didn’t receive tips for the slightest of actions as calling a cab.

I figured no one was taking me seriously so I did not want to call and instead just went there.

I attempted to call the front desk 5x from the phone in our room without any success.

Before then my phone was turned off so I was not able to locate it.

- If you are less mobile, please note there are LOTS of stairs to get around here. I would like to note that Nicole tried to make amends for the many issues we had in our room upon checkin by making us a few "reservations" at the specialty restaurant (though getting a table at the restaurants was not hard)

but when 
we opened our doors, we were taken aback by a very strong overwhelming sewer stench in both our 
rooms.

- Moldy bathroom and dirty bedroom furniture.

Rooms showed signs of mold and smell of mildew.

The sheets feel wet and everything smells musty.

The windows, balcony, furniture were left FILTHY!

Just a disgusting experience especially the food.

Smells like sewer really bad and rooms have fallen apart. Beware.

but there are paint chips, chipped wood moldings,cracked tiles, chukcn out of concrete walls, bathroom fans that don't work, etc.

Even the Saxaphone was dripping in sweat which was also not appealing.

Smoking locations are not wheelchair accessible and too remote.

very stiff and questionable and the seafood smelled like it had been left out in the sun for days.

Very warm and smelly elevators, lacking any form of ventilation.

Food lacked flavor, floor in room got my feet dirty when walking barefoot on first day of stay, sometimes it smelled like sewer water in our room and on the atea by the pool, taxi service super high compared to local rates

but since there was no exhaust fan in the bathroom, the room felt musty and a bid humid.

They shouldn't put the smoking station by the swim up rooms that people pay more money for!

but our neighbor smoked on his balcony, there was someone by beach washrooms smoking, guests on ground floor with pools attached smoked in their pools and a few poolside smokers trying to be sneaky.

We'll just open the balcony door and enjoy some fresh air since the room was musty smelling anyway.

Hotel Riu Palace Cabo San Lucas

phone

smell

Free internet

They have very good service,good entertainment,very clean,good food and nice activities.

The pros:Rooms and grounds were super clean, housekeeping does a great job.

It was shaven clean and I got a few chunks of turkey right from the center breast bone.

The drinks were delicious the pool was clean and the views were spectaluar.

Overall great location, food good except for flies - the food should be protected in some way in the restaurants, rooms nice size and clean.

First off, overall experience was that the resort was great, well maintained, clean and beautiful.

Everywhere is clean except the flys on the food in the buffet.

An average 3.5 star budget friendly, and clean resort.

Beautiful resort, very clean rooms, comfortable beds and pillows.

This hotel is very clean and very well maintained.

Beautiful, clean, modern resort with gorgeous views of the Cabo Marine Park.

We had a great time , the hotel is clean and the renovations are top notch !

The nightlife was great, staff was amazing, pools and hotels were kept very clean, and the parties were so much fun!

From great staff to the cleanliness of the place.

Extremely clean, large rooms newly renovated, fridges stocked daily with drinks, beautiful pools, excellent service all around.

So accommodating and friendly Clean and Delicious 😋 the pools were amazing, we spent most of our vacation in the pool and enjoying the Buffet

Booked water taxi through resort for 10 American round trip to Lovers/divorce beach where you see the famous Arch formation.

The arc, lovers beach, divorce beach were beautiful.

We recommend taking the water taxi to lands end, lovers beach, and divorce beach as well.

but we didn’t have an issue with noise.

but it seems we were downgraded, as party rooms are smaller with no couch.The rooms have thin walls as we could hear everyone in the hall and at all times of the night.

they had nightly parties which is fine,but you can hear the music bumping throughout the night.

We were rudely awoken to this bizarre encounter.

One thing I didnt like was the obnoxious drunks who would make noises at all hours of the night and woke us up a few times throughout the week.

it is so loud - the rooms are not soundproof, constant door banking, people walking to/from the disco and/or parties shouting, constantly up every couple of hours.

Drilling started at 7am above our room and continued all day.

My Fav 

Tips:  electricity in the rooms turn on with a card - the towel cards work - you don’t need to use a door access card 
Overhead fan in room was cold with the A/C blowing - the switch to turn fan off was by one of the beds switches for lamps 
Room smell is mildewy iso be aware.

but so was sitting in the pool bar watching the water traffic and non-stop crashing surf.

Also EVERY night the room sirens go off in middle of night.

Which we are sure we were not we were following all traffic.

Incredibly noisy, thumping music morning,noon & night, no peace to be found anywhere.

We flew all the way from US to Mexico and hearing that from the hotel manager to go look for another hotel is absolutely ridiculous.

These parties don't go any later than 11:00 so the noise from there was a non issue and I am very noise sensitive.

A bunch of us shared what we were told while we were at the pool that day and it was easy to see that they weren’t prioritizing the air conditioning system to be fixed and we’re just kind of telling people what they wanted to hear.

I could care less about the noise and partying that’s what vacations are about.. so that type of Karen complaining should just stop.

And you can basically hear the bass/music from the party pool anywhere in the resort while the parties are going on.

Definitely not the cleanest inside the room and the rooms were always cold and damp when you slept.

I say this because OMG it was disgusting how many flies spread like crazy when opening a door to get hamburger toppings.

I agree, outside of a few restaurants the food was disgusting (even the burger spot was gross) and staff sit around and let flies all over the food.

I mainly stayed in the room the last two days to get some peace from the vendors and loud music and nasty food.

They demanded to enter the room to check for smoking.

At the end of our second day after eating in the Asian restaurant, half my family and I got laid up in bed with a bad case of Monetzuma's Revenge (vomit and diarreha).

My only complaint was the coffee at the breakfast buffet was absolutely disgusting - must have been made with tap water with swamp scum in it.

They do NOT offer any kind of room service 
And to make matters even worse, our room reeked of mold and mildew.

Grr 
First night at disco smelt like puke.

The restaurant food was awful and disgusting.

Manager (Evan) is rude, all the front desk people are rude, roaches everywhere in the dining hall, dirty and filthy snack bars, I can keep on going.

Bugs and debris on the surface, bugs and debris on the bottom, and a literally sheen of nasty everywhere.

-The lines were disgusting, stained and dirty

-The dining area is swarming with bugs

-Little children grabbing food with their hands

-There is no business area so if you have to do work, you either do it in the room, the reception area which has no air conditioning or the sports bar, where children run wild

-It’s useless to have reservations at restaurants because they let anyone in 

-Oh yeah, you can show up to the restaurants in your swimwear.

The pools and pool parties were super fun until I started to get major skin irritations on my feet and below the waist… ya the family jewels are fluorescent red, peeling, and extremely painful.The doctor said it Looks like a very bad chemical burn.

The room was smelled like mould when we got in and the shower leaked water

The food why you could find something edible was a disappointment especially the Italian restaurant yuck!

Everything tasted horrible and disgusting!

Yes, shower works, with really stinky water.

The server went as far to turn OFF the machine in front of us so we couldn't use it ourselves for self-service, DISGUSTING!

Hotel Riu Santa Fe

Clean rooms 
Sunset off sky pool amazing
It’s worth upgrading for Marina balcony view! Wow!

Very clean, polite staff, and all you will need to have a blast.

It place was clean and all the staff were very friendly.

Resort is very clean and workers are hard working.

The bed was comfortable and room was clean.

The room was spotlessly clean with a perfect view of the marina.

Also: Hotel Tesoro in my experience is exceptionally clean, in the room, hallway, and common areas.

Rooms were clean, and when we missed housekeeping and we asked them to do it late they were very helpful and very quick with their service.

No taxi, uber everything is within walking distance  Highly Recommend  The hotel was clean, staff was very friendly and could speak english

This was an alarming and unsanitary practice that raised serious concerns about the cleanliness and hygiene standards of the resort.

My room was very clean and tidy, pool and hot tub were very enjoyable, and buffet breakfast was delicious.

but for a clean and central location it's great value.

Rooms are very nice, clean, and have the basics.

The bed was really comfortable, it was clean and it was relaxing!!

even though it was pre paid, with multiple ‘add ins’ and two attempted card scans which we stopped.

Management team did not do what they said they were gonna do with credit and meds.

In conclusion, I urge you not to stay at the Tesoro during hurricane season, as they will provide the bare minimum of services while charging you the full price.

Tried over charging us for extra fees we had already paid for!!

I refused, and after almost an hour of haggling with her, did she give us a $100 room credit.

I am a timeshare owner at tesoro in Cabo San Lucas I wish I had never bought the second set of points it seemed like every other time I go there something goes wrong they'll promise you one thing and turn around and charge you for something they should have never charged you for I'm advising you people take it from a timeshare owner it's better just to find a deal on Google or one of the travel companies than to buy any timeshare there it is absolutely not worth it take it from a timeshare owner

When we went to the desk to verify this was legit (again, trust has tanked), we were told that while most people do credits at checkout,  he could see that our voucher expired that day.

Room keys are old card swipe and had to be rekeyed twice during visit.

The next day we packed up followed those directions and this person was no where to be seen and they refused to refund the balance of the prepaid nights.

I kindly disputed the charge and back and forth a few times until I had to fill out a form for them to remove the water bottle charge, again stupid and waste of time.

Make sure your credit card has no international fees to save more.

When we checked in, they asked for a credit card to hold $50 for incidentals.

They will seriously charge you for anything they can and they believe it is 150% YOUR responsibility to not incur charges, not theirs.

And upon check out I was hit with a $45 charge for “alimentos y bebidas” with no itemization whatsoever.

When she got to the hotel they tried to charge her an additional $600 saying her rate didn't include taxes and fees.

Tereso charged 50 USA dollars a day and  would not considered to provide a discount.

The only complaint is that we got charged for a small bottle of water and a soda in the mini fridge.

A 4 hour day pass is $35 if you charge in pesos.

Close to the Marina are the famous tourist attractions, Cabo Wabo, El Squid Row, The Giggling Marlin as well as the natural attractions like the ocean, the fishing, the natural rock formations, Lover's Beach, and Divorce Beach.

Water taxi will take you out to the Arch and pass by many rock formations aswell as Lovers Beach (Sea of Cortez side), and Divorce Beach (Pacific Ocean side).

Tesoro Los Cabos

creditcard

Wifi

The resort was very clean , staff well trained and very courteous.

Solmar is a lovely little resort, very clean and well kept up (other than a towel bar that kept falling off).

The rooms were nice; beds comfy and very clean.

It was great to see him again and his service continues to be impeccable.

Kept our place super clean and always had our dishes done.

Both had refreshing water temperatures and were spotlessly clean each day.

The servers were excellent and everything was always super clean.

Lovely resort with good food, very clean property, great pools and poolside service.

Amazing service and very clean if you do come do the all inclusive it will save so much money and they had activities like beach volleyball and everything.

Both the rooms and the public areas were kept clean, and there seemed to be plenty of employees to address any needs.

Great vacation place, the pool and hot tub were very nice, rooms were clean and had good space, the view was awesome from the hotel, and I also had a lot of fun playing blackjack and poker with Jorge.

but it is well maintained and very clean.

The view is great, rooms are clean, food and drinks are delicious, and the service was fantastic.

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