The pools are beautiful and plenty of space, except the swim up bars I thought those would be in bigger pools.

food was great (at the buffets and snack bars - food at steakhouse was also good

Next, I tried the coffee bar and the pastries.

Pool bar had good drinks and great bartenders,

The pools close at 8pm and the swim up bar closed at 7:30pm.

Angel by the Infinity pool bar is awesome.

Drinks at the pool and in the bars were what was expected.

but could usually find something decent at buffet(ie Salad bar).

The Santa Fe is also where the sports bar, most of the shops and the money exchange are (bring your passport for the money exchange).

We loved staying at the All Inclusive Riu Palace Cabo San Lucas and the close proximity to the shopping and all the hot tourist bars and attractions.

We loved the tables in the pools where you could hang out, stay cool, and get drinks from the swim up bar.

They dominate pools, specialty dining (tables combined, all served together etc) and bar service.

It is only about a 30min walk to the marina from the hotel as well, where there are a vast amount of fun bars and restaurants to enjoy.

but it was easy enough to walk to one of the bars to refill our bottles).

Alfredo in the pool bar was too much fun, Astrid who served us at the shows was so sweet.

Cappuccino bar staff is another positive and gets  thumbs up.

Don’t get me wrong, the swim up bar and serving guys were lots of fun!!

but staff is so awesome we did not care spa was super but the beach massage for 40 usd was great too I tipped here - usually don’t at all inclusives- but staff so good they totally deserved it

The resort was beautiful and it's location along the beach was amazing.

Rui Palace was beautiful and right on the beach.

Good note: staff are really nice and attentive, I guess they can do just so much - the pools are really nice and a clean nice beach that is hard to get in as the currents were strong.

We were introduced to a wonderful local named Alfredo White Gloves on the beach where we bought 2 silver chains that are still in perfect shape, a beautiful silver ring and he was so great to deal with.

We asked for a partial sea view and ended up with a perfect view of the sea and Lover’s Beach.

The food, room, grounds, beach, ocean view and pools were perfect!

My husband got a GREAT massage on the beach 30 minutes for $20.

We are currently here at the hotel and I felt a need to write this review while all was fresh in my mind
First beach vacation since March 2020 and I relied on reviews and others recommendations to pick this property 
As an avid traveller with a blog following here I go 
Good

Beach front is great, lots of activities, the views of the city from the resort is spectacular

but it is beautiful to stare at while sitting in the beach infinity pool with a drink in your hand.

The views are amazing , the beach not swimable red flags everywhere ….

Enough beach chairs

Loved the coffee bar and crepe station at buffet 

Cons:
Food was not very good,

The pools were great, the views amazing, and the beach was great!

Pools were very clean..the beaches were immaculate.

Pools were in excellent shape and cleaned every day.

Property was extremely clean; staff friendly and helpful.

They work really hard to keep the place clean for guests.

We came back to the clean room and still found more bugs.

My assessment, clean rooms at the Riu, decent food,

Riu Palace Los Cabos Review

- [ ] Pools: 2 pools, not clean.

It’s a beautiful location, very clean, food is decent, wish there was more options of authentic Mexican food, and that the speciality restaurants had a reservation system instead of first come first serve.

The resort is very well maintained and clean.

Staff was always working to keep the hotel clean and atmosphere pleasant.

The resort itself is outstanding, impeccably clean, the perfect place!

The pools were always well serviced by staff, very clean and the atmosphere was quite relaxing.

There is always someone keeping up this property, including making sure the walls were clean.

The best part about downtown is that you can rent a private nice boat for about $150.00 an hour to take you to the Ach, Lovers, Divorce beach and whale watching or fishing .We did that and it was amazing.

Other things to do in Cabo 5/5: 
Water taxi to lover’s beach/divorce beach/el arco.

However, the resort has no control over the weather and unlike 2017, we never lost electricity for a full day and night and none of the restaurants had to close due to flooding.

but red flag warnings during our stay due to strong currents.

My flight was delayed due to weather so I was unable to make my reservation for the evening of Jan 18.

but I don’t see us ever returning due to the dangerous food situation and lack of service from the management team.

Waves are too strong and there’s been reported serious injuries due  to the waves.

They gave them the wrong room, and due to a booking error which showed only the Two adults and not the 1 child, they were charged $1800+ at the front desk at check-in (or told to get lost to another resort if not).

The beach is very well maintained and there is a lifeguard on duty to politely remind people not to swim in the ocean on rough days due to a strong current.

but I’m being literal
- The service provided by the “faces” of customer service was awful
- Due to ATC delays, our flight that was originally scheduled to arrive at 10am local time did not arrive until after 7pm local time.

I am sad to say that due to this very disappointing and consistently bitter experience, I do not believe I will be utilizing nor recommending the RIU chain in the future.

Can’t swim in the ocean due to under tow..but I believe you can go to a marina to swim…I don’t know about that yet

Secondly, our arrival was delayed by a day due to weather and cancelled flights.

but most likely due to water and humidity.

Facing the ocean the pool on the left is noisier due to pool activities and a DJ.

Least favorite was the Italian due to selection and flavor.

The only downfall was that they didn’t have any room service due to covid at the time.

The beach is difficult to walk on due to steepness and the fact that the sand doesn’t pack.

First of all, due to “COViD” the hotel is operating at 50% capacity, or so they say.

We went to dinner about 7 all specialty restaurants were closed so we went to buffet and got met by I'm assuming a manager and official looking people telling us they were closing at 715 due to hurricane coming in 2 hours.

even though we had a transfer, we had to change the day due to flight cancellation and we’re told too bad not their problem.

Also they are still advertising for all these pool parties and disco’s which are not taking place due to Covid.

When we arrived at the hotel their wi-fi was not working and told us they would charge us $500 plus tax for changing our fourth person's name.

If you wanted transportation you had to pay.

Overall for what you pay and the high rating of this resort the food and beverages were not available.

Location- good
Food and drinks-good
Room (specifically towels)- sketchy towels including stained towels; hard to find face cloth

Front desk- We stayed for 14 nights and paid for the stay on day 1.

The hotel was going to take the money we paid for a junior suite and then put us in a less expensive room.

My transportation fee should of been refunded since it was all together with Jetski rentals.

They used cheap alcohol and either watered down or in small amounts.

After staying ther two days,  we just paid to just move to the Riu Cabo San Lucas and lose money on the other vacation and this one was much better.

The front desk did not mention anything about testing, we had to ask and then we were asked to pay for our tests, and then the day of the test we were shuffled in like cattle.

The price which we paid for all-inclusive was much less than we would have paid at comparable hotel resorts in the Cabo area.

Food/alcohol (2.5 out of 5)
The food was average and the wine they served at each of the restaurants are really cheap wine and not good :(.

There are no swimmable beaches - waves are rough with rip tides.

Overall I would not rate this resort higher than what I have.

I found the excursions to go anywhere or do anything very expensive.

Sometime it is accounted for in the booking price -- sometimes it is not!

When at the hotel you can get them to order something from the pharmacy it only costs $5.

So make sure you bring enough - buying them on-site is expensive ($5 each).

We arrived Sunday and they gaves us a coupon for the covid test we lost them and now eventhought they keep a copy they will not give us one and we'll have to pay for it.

I asked the front desk and it just never came Would stay here again and drink more tequila Room service was a little off at times didn’t bring what we ordered probably language barrier

Asked for late checkout when i booked  and when got there  was told had to be out of room at 12 asked to see the manager 

I requested to see the Manager and they told me it will be $84 USD extra night to make that change .

I refused to accept this on principle alone and asked the agency to follow-up.

Check out time is 11 and when we asked to delay our check out to 2:00 so we can recover from our food poisoning, we were passed along from one person to the next until finally someone from guest relations authorized us to stay without apology.

however they only stocked the fridge when you asked for it.

as we were getting ready to go to reception to request a new room, we got an email advising that construction needed to be done in our room and we would get a room upgrade.

- [ ] Check in: you get what is available at time of check in vs what is requested when booking is done.

However, when I asked the Front Desk manager (VANYA) about the ordeal, why they were promised an 11 AM room change

Anyway I had requested a king size bed, and I did get that!

but again, they are strict about handing out 1 bottle per person and you must walk to the shack with everyone requesting a water.

On our last night, I made sure to make dinner reservations offsite because I did not want yet another meal, especially on my birthday, to be ruined by the hotel staff
- We received contradictory information from staff depending on who we asked.

Music from night performances were loud and sometimes lasted past 11pm (bring ear plugs)

Not enough room towels (got more from maid cart)

Golf bag got lost from airline, arrived at 9pm, when asked at front desk, they checked and said they didn’t have it and no golf bags were delivered.

When I asked at the front desk the worker so utterly RUDE.

If you asked they would give you smirnoff or absolute.

I asked them to leave us some of the larger ones and they wouldn't.

Haven’t heard back from anyone about a refund or anything as I requested.

We had some trepidations staying at the RIU Palace since there were more than a few negative reviews about the staff being surly, requests being ignored, all-inclusive food being bland to terrible, watered-down drinks, and the safety of one's personal property.

When we asked to switch rooms,  they said some cold air is coming so basically it is just up to us to decide if we wanna downgrade further into another room.

Food selections and restaurants were terrific.

Good food and drinks staff is outstanding!

Jazmin was our server for all of our breakfast and lunches.

The food and cocktails were top notch, delicious, fresh, and gourmet.

My children witness two girls having alcohol poising.

Food was good, nothing special, typical resort food.

I’ll start with the food review and go from there.

And the restaurants on property offered great variety for nightly dinners.

The food at Rui was good, lots of variety,  Entertainment was very good every night.

When sitting outside, it is hard to enjoy your meal fighting off flies every 2 seconds .

The food was only ok at the upper buffet,

but did not enjoy the Kristal restaurant as the rice was very undercooked) - staff amazing and there were lots of things to see and do!

The food was great - we enjoyed the steakhouse and the Italian a la cartes.

The upstairs bar was so nice and the pool food was amazing.

Staff was great, variety of food is great, the parties that they have are off the chain!

The food was good, and the drinks were plentiful.

Hotel Riu Palace Cabo San Lucas

request

price

restaurant

beach

This venue is ocean front so perhaps expected.

For an adult resort, this resort lacks adult activities and the activities they did have shut down at 10:30 pm.

Positives: Pablo at the front desk, Jenny at the bar by the pool, and the “fun” crew who asks to play games by the pool.

but went back for the entertainment and the games they play all day to get people involved and they didn’t have that this year the energy was not there.

But you can eat well, there are fun activities, would have liked more nightly shows,

The resort stay was excellent, the atmosphere was great, entertainment, restuarants and staff.

The daily activities such as the daily fit and water aerobics were high energy and fun!

Entertainment, the food, coffee bar, swim up bar, service at the buffet excellent, cleanliness, covid protection in place at all times, covid testing, activities, very friendly and accommodating.

They did Zumba and water aerobics and had fun games and music.

Last year they still had strict COVID protocols, so we weren’t able to participate in many of the activities.

FOOD & DRINKS: 2/5
POOLS: 5/5
ACTIVITIES: 4/5
SCENE: 4/5

Entertainment: they have daily pool activities and they were a lot of fun.

The views are fabulous, very modern rooms and tons of activities.

Also there was always something going on at the main pool for activities i.e volleyball, aerobics, corn hole, ping-pong.

Everything is separate, when it comes to activities, shuttle service, etc.

There is a resort next door, so activities would rotate between the 2.

I appreciate it how during the day at the pool, there are workers setting up activities, carts with drinks and snacks, pool staff taking orders etc.

Where we went to the sports bar at the RIU Santa Fe for 20 minutes,  the nightclub for 2 minutes and was sexually assaulted when we went to the RIU Baja California in Room 4106 at approximately 1:20am 4/17 Sunday morning.

Service was good, and we enjoyed the chips, salsa and  guacamole from the taco bar a lot!!!

I’ve been to countless resorts throughout Mexico and this one was awesome in every way, room, food, staff, beach were incredible.

Overall, Hotel Riu Palace Baja California management and employees should visit their neighboring restaurant SUR Beach House on Medano Beach for lessons on hospitality from the team and management.

But anyway no I wouldn’t recommend and it takes about 45 minutes from the airport and you can’t use the beach it’s full of trash literally and very rough.

The thing that struck us the most is how much we missed being able to walk on the beach throughout the day.

We also didn’t book excursions until we got there and just below on the beach the locals had the best deals!

but overall beautiful place would definitely recommend,love that you can view lovers arch, the beach area was nice,the drinks were amazing one of the best at all inclusive I’ve been,food options was great

but Los Cabos in general has high tides and thus you cannot swim in the beach.

but you had amazing beauty to the left and the right)

Medona Beach is very close also.

Definitely would recommend the massage on the beach.

Also the lifeguards on the beach are very well trained and alerted.

We'd wake up early to go for beach walks and we'd see throw up in the halls from late night party-goers.

There are LOTS of vendors on the beach that try to sell stuff

The beach area could use proper security all day/night though.

The view from the hotel pool area is amazing and the infinite pool which looks out over the beach is also phenomenal.

The hotel placed caution tape for us not to go on the beach.

but if all you want is to enjoy the beach and drink this place is perfect.

Resort is about 20 mins walking on the beach to “the office” and 30 to the marina.

We took a water taxi to Lovers Beach, $15US per person gets you there and back.

The resort is beautiful and our room was very clean.

Everything was clean at the hotel and most spoke English and were nice.

The buffet in the evening was pretty gross.

but clean, pretty landscaping, staff were always maintaining  public areas.

Overall the hotel is clean and staff is friendly.

It is very clean and the staff are very pleasant and helpful.

The pools are very clean and the environment very calm.

We had a partial ocean view room which had the ocean and the most incredible sunsets every night (it did overlook the dirt property in the center

It was VERY CLEAN, and I appreciated the service of the housekeeping staff.

Stayed here for a bachelorette party and the staff was nice and it was clean, there were probably ten other bach party groups there too.

I’ll start by saying the place was extremely clean and overall a really nice resort.

Room was very clean,didn't really like the room setup,as far as privacy for dressing.Food was average for a all inclusive,I did love the steakhouse.Pepe's tacos were pretty good.Entertainment was ok,I enjoyed it.

Additionally, the water in the showers aren't cold when you put it to cold.

The food at several of the restaurants was “par”…steaks were cold when they arrived and the tuna couldn’t even be cut!

Worst part of whole stay was the cold nights.

Room service was very slow with food that was then cold.

though it can get especially cold and windy.

We noticed the pools at Santa Fe next door are not heated (freezing cold water) so I’m glad that we made this choice because the temperature of the water was always perfect.

There were way too many options as well and it seemed like a lot of the dishes that should be warm were cold especially  in the morning buffet.

The food didn’t even look appealing and most of the cold food was covered in flies.

Normally, I'd be a bit cold at that temp.

The buffet food was cold and had no taste.

The buffet food was cold even when sitting under the heating lamp since 5:30am.

The food was cold Daily, with no variety..

Food under heat lamps was amazingly cold.

Much food was cold including waffles and pancakes.

The main problem we had was our A/C was not able to keep our room cold.

Just be warned if your going during the cooler months they do not have heat in their rooms so you might be cold at night.

There were times I would get up and take a cold shower to be able to go back to sleep.

Recommend the short boat ride to The Cabo Arch at Lovers Beach and Divorce Beach.

We took a water taxi to the rocks and arch, highly recommend going to Divorce Beach there as the beach is beautiful.

Saw sea lions, lovers and divorce beach where we got out for an hour and enjoyed a swim.

Sea Lions, whale watching and more from the beach out there called Lover's Beach and Divorce Beach.

Lots of slamming of towels, teeth sucking, and eye rolls.

As we’ve come to expect regardless of the Mexican resort at which we’ve stayed, the chairs with suntanning towels far outnumber the chairs holding suntanning humans.

They would take towels, when they weren’t on the floor and not replace them, which was very frustrating.

but this year they said they bring a cake and do a towel cake as well.

First problem with the pool area is the towel situation, only 1 per guest. What????

Even if it was an honest mistake just leave the towels on the ground if you're that set on delivering them.

After that we had one day our room wasn't made at all and 1 day where she took the towels and left none and one day she left no washrags.

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