This has a great fitness centre and food was excellent for an all-inclusive.

Lastly, eventhough  this is an all inclusive resort the workers DEFINITELY be fishing for those tips.

It was my first time in Cancún and at an all inclusive.

This was our first all-inclusive and the experience was a 10 out of 10.

Cons: On top ofl the HIGH all-inclusive fee, you must shell out more $ for prime cabanas or lounge chairs with umbrellas at pool and on beach.

First time traveling internationally, as well as staying at an all inclusive resort.

A truly great experience at the best AI property we have ever stayed in.

The weather has been great, the service is top-notch, the food is the best that we have had in any all-inclusive or regular hotel.

The all inclusive is great and includes loads of cocktails and sparkling wine.

It is all inclusive and the main food option is Spices, the large buffet-style restaurant.

This time around my sister and I tried the Chef’s Plate which is a curated 6 course meal and isn’t part of the all-inclusive package.

The food is above average for an all inclusive hotels and the entertainment is the best thing.

Just the best all inclusive resort I have been in decades!!

It is the most amazing all inclusive experience you will ever have!

And the food was tasty for an all inclusive resort.

One of the best all inclusive experiences I’ve had.

From tequila volleyball, to the pool foam party, to the carnival beach party!

Really appreciate Janett who took excellent care of us on the beach.

There is nothing better than coming back from the beach to a clean room and returning from dinner to a chocolate on your bed.

We did the dinner on the beach and it was amazing.

the hotel is beautiful, restaurants amazing, pool incredible and beach breathtaking.

The romantic beach dinner was a dream come true – beautifully organized and set against the breathtaking backdrop of the property.

The service incredible, food, beach pool WOW
Thank you Zilara for 4 incredible days!!

All the rooms are waterfront with balcony and beautiful layout.

Great food, amazing beach, friendly and helpful staff.

The beautiful views, especially from the beach, provide a stunning backdrop for a relaxing stay.

Pools and beach were lovely, and food was tasty.

Building is beautiful, food is great, staff good and beach is perfect.

Then drink service, whether we were in our beach cabana or outside by the main bar we were well taken care of by Janett, Humberto, Luis, David, Adrien and Eloisa.

Rooms have jacuzzi which is great after a tiring day out at the beach.

Had no issues with the beach, and found good seating area with shade.

They also offered nightly entertainment and a great beach with amenities.

For any guest needs The concierges, Monica and Anna are the people who will be sure to take care of those needs.

Monica, Ingrid, Ana, and Jocelyn -- thank you for checking on us everyday.

Incredibly clean and well maintained rooms.

The room was maintained clean because they came in every day.

The hotel and grounds were kept impeccably clean and the amenities, eg: fitness center and classes and the spa were the icing on the cake.

Pristine beach , swimming pools in the hotel are very nice.

The property itself was well-maintained and nicely appointed.

The pools are immaculate and Ivan and David, the pool concierges are the very best in taking care of the guests.

Mary, thank you for always keeping our room clean.

The resort was very nice, clean, and well-maintained with lots of activities.

I want to give special shout outs to Celiana and housekeeping for keeping our room clean and putting up birthday balloons.

All areas around the pool and cabana area are very clean and maintained.

The beach is beautiful and the pool facilities are clean and well-staffed.

The hammock on the balcony was amazing, the pool was very clean.

Shout out to Ivan at the pool that would come by and clean my sunglasses each day and chat.

Beach 9/10
Room 9/10
Food 6.5/10
Service 10/10
Cleanliness 8.5/10
Pool 9/10
Entertainment 8/10
Spa 10/10

Came to the Hyatt Zilara with my friends, mom and sisters to celebrate my divorce!

I insisted that we should not be charged and reluctantly they 'waived' the additional fee for us.

Which tells me they're probably not getting paid what they deserve.

They don’t provide them anymore and charge $12 USD for a metal straw.

The spa - They were running a promotion to get an 80 minute massage at the price for a 50 minute so I took advantage of it plus they added on Hydrotherapy treatment.

As I explained to him a bunch of people were upset they couldn’t sit in or by the pool unless they paid $80 for a cabana each day (which came with 2 loungers in the pool) As Mr.Rojas explained to me this money grab was put in place by previous management

There is also entertainment every day and night, with a range of shows and classes at no extra cost.

The only downsides of our stay were the terrible sales pitch on check in, super misleading and time wasting. He promised a three minute chat to provide us our welcome package, turned into a 15 minute guilt trip to sign up for a 90 minute sales pitch saying "he wouldn't get paid if we didn't attend."

The premium wine was a tab on the expensive side,

And far too many hidden fees, especially for things which should have been included (ex: a chair by the pool or on the beach, a seat to watch the nightly entertainment , etc. ).

Once those are taken, you either have to pay for a chair or cabana, or find a place to store your stuff.

but not if I could find something close to price.

He told me if I paid him I could sit there.

Little if any consideration for the guests unless you want to pay extra as in the seating around the pool and at the beach.

This is additional cost and is not cheap.

though it's an all inclusive, there are plenty of things they want you to pay an extra charge for so just stick to the normal menus and you'll be fine!

but the only way you could get a poolside chair is if you pay money for a cabana.

Consistent high quality food and beverage choices, friendly professional staff who are eager to assist you and make the most of your stay.

The hibachi dinner is fun and books up quickly.

The food was excellent and I’d recommend trying the Chefs Plate.

We always enjoyed the buffet in Spice, given our food limitations.

The food was very good, especially the breakfast.

The culinary delights at the resort are truly remarkable, offering a diverse and delicious menu.

We rented cabanas on two days, and we also had a romantic dinner by the water.

The shows were great, and with one exception, so was the food.

The location is in walking distance to luxury shopping and several quality restaurants.

Restaurants ( especially the one facing the beach) are good.

The white party, the Cabernet show, karaoke and the dj’s!

High quality and entertaining evening shows.

My personal favorite was the Mexican Night, and the Michael Jackson night!

The hosted a variety of great entertainment from day activities to spectacular shows.

The evening shows were okay - neither too good nor bad.

Thank you for the incredible food, unbelievably kind customer service, all the work and effort that went into to Christmas show and buffets.

We also loved all the entertainment every evening of our stay.

The entertainment team was a top-notch - especially Pepe and Diana who are AWESOME resident fitness instructors.

Loved the food, beach, spa, and the rooms as well as nightly entertainment

Great rooms, spas, entertainment, food and drinks.

Juan Canto at Spice, drink server Eloisa, entertainers Jonathan/Genaro/Charly, and Luis/Martin/Vaneli/Ivan/Camilo at Asiana.

Hotel offers non-stop entertainment and rooms are tended to constantly.

We were also pleasantly surprised by the evening shows.

The evening shows are superb--I have been to many different resorts and this one had the best shows I have ever seen.

There are shows every night, plus fitness classes, a gym & lots of activities/parties.

While there are upgraded dinner options, spa services and cabanas available, they are not high pressure sales.

Note: I HIGHLY recommend Lucero is you book a massage. Incredible!!!

They sent us several emails in advance about pre-booking spa services at a discount,

We also took advantage of their spa twice, which was so relaxing.

We went to the spa- very unique & again staff are unbelievable.

Manuel, Jessica, Eloisa from the Spa -- thank you for the massages and service.

I’d like to particularly commend Ivan, David, Isal, Sergio and Humberto in the bar & pool area, Martha in the spa and Ambassador team Ingrid, Ana, Monica, Paulina.

The spa experience was phenomenal and the beach was very well kept and pretty would definitely recommend a stay here.

Special kudos to some staffs who are really great asset to the team, Cesar Banron at Marie Marie, Nohemi at zen Spa, Abimael at the lounge space.

Gladys, Elisa, and Alejandro at the Zen spa made our time so relaxing.

The spa is a must including the hydrotherapy!!

The service and staff members are so amazing, especially Dianna (pilates/water aerobics instructor), Jose (who works in the gym), Jonathan (activities coordinator), Roberto (waiter at Spice), Ernesto (bartender at The Den cocktail bar), Arturo and Valdemar (waiters at Punta Vista), Francisco (Asiana hibachi chef), and Williams and Alejandro (who worked in the spa).

And of course, can’t forget to mention the spa staff who made for a most relaxing time to include Lucero, Martha, and Bertha.

Extra thank you to Brenda, Sarai and Rosy in the Zen Spa.

The number one reason I continue to go to this same resort is the staff and specifically Eloisa Miss, she's phenomenal!

Shout out to Sebastian who made sure we had everything we needed at the beach party!

The service was incredible and everyone was so kind.

I would like to thank all of the staff for their outstanding service.

The staff went above and beyond, making our engagement truly memorable.

It’s our second time here and we will keep coming back because the staff is wonderful and goes so far beyond any place we have ever been

Humberto Rodriguez was attentive to our needs every evening no matter what areas of the resort we found ourselves.

Dinner was very good in all the restaurants, The staff is very friendly and great.

Huge shout out to Antonio in The Den Mixology Bar.

Their helpfulness and hospitality certainly enhance the overall experience, making Hyatt Zilara a standout destination.

From the very beginning, everybody was so welcoming and so attentive.

The staff were engaging and provided exception service to cater to your every need--"service from the heart"!

Overall, it was a relaxing trip and the staff were great.

Hyatt Zilara Cancun

price

cleanliness

beach

divorce

staff

restaurant

show

all-inclusive

We stayed in the 2 bedroom Room on the beach with Presidential services and were never disappointed.

There isn’t really a traditional beach area with ocean access.

The massages on the beach were relaxing and amazing.

The beach- hundreds of ugly wave breakers.

And if you are a beach person well the beach isn't very good at this resort and the beach isn't Swimmable.

They stretch the entire length of the beach and are very unsightly.

These were miles of white sand, loads of fish and a beautiful pier that extended into the sea.

Restaurants are very nice, beach is beautiful, and grounds are expansive and gorgeous.

Gerado at breakfast, Jose  and Sinuhe at the beach  were excellent and Enrique at the lobby bar.

Here, we experienced an exceptional service by the Beach Butler Guillermo Pucheta, who went over and beyond to create a special experience for us.

butlers in the member section of the beach were awesome, Singeah, Guillermo, Gabriel and Omar made sure we had everything we needed.

The beach is rough (due to a 2005 hurricane),

We played beach volleyball and pool sports.

but the beaches are very rocky and treacherous in most areas.

Sadly we were very disappointed this time, so sad as it’s a great hotel with a wonderful beach and location.

We received above and beyond service from beach

Gabo and Guerllmo at the Exotic members beach area - the best and attentive to our needs - which again, were not much !

The facilities are amazing, we loved the Beds on the beach, the swim up bars etc, it’s a full on party atmosphere so if your from Texas and you want a full on four day pool party with foam then this is it.

The grounds are well kept and maintained, as is the beach,

The greatest asset that the resort has got is its staff, our Butlers, Drew, and Elizabeth, gave such great service, as did our Concierge Ruth, Beth, and Angie.

but not to die for and the pools were extremely clean.

The resort is very clean and well maintained.

This hotel is is clean tidy and staff are friendly unfortunately that doesn’t help its shortcomings 
We are British and this hotel is mostly American  tourists so the hotel tends to tend to their needs, tipping is expected for everything and if you don’t you wait at bars and notice they push local shorts your way and short measures.

When we arrived to our room, it was clean and tidy.

Service:

The people that cleaned our room provided excellent service.

Overall the resort has improved, the grounds are beautiful and very clean, they work hard on maintaining the premises.

Our room in casitas, block 26, was very clean.

The maintenance and grounds keeping staff work tirelessly to keep this place immaculate.

As always, the landscaping crew work tirelessly to keep the place spotless and beautiful!

Also the guitar player kept shaking his long sweaty hair and spreading his sweat all around, including coming to the edge of the stage near the audience.

She helped me with appointments at the spa for hair and makeup.

There is a few areas with clean, great swimming spots

Our room was beautiful and mega clean with a well stocked bar.

Lost my job due to Covid and my husband filed for divorce on me several months later.

If you manage to get a reservation and miss it you will be fined $100 USD.

Some a la carte servings were quite small and there was a lot of menu options not included in the all inclusive package meaning that you needed to pay additional charges for some items.

The taxi from the hotel is 65.00 USD and last

Taxes - there are additional costs outside of booking the hotel from the Mexican government so you have to pay a resort fee tax and a sanitation tax.

Food was mediocre at best except for Fuentes that we paid $100/pp extra.

I have to say that this hotel is not a luxury hotel and is not worth the money we paid.

As I have said this is 5th time Mexico most expensive hotel and by miles the worst, we read reviews ect before booking and our take on it is a lot of Americans come back and love it

Overall for the price we paid over £2000 each we shouldn't have to pay for extras like the sauna or some of the other resturants like fuentes wasn't included.

I’m disappointed the beach is not nice no swimming no snorkeling unless you pay for an excursion.the food was good

but when you've paid lots of money to be in all Inclusive hotel it's really not good enough.

I will say that other places I have stayed at this price point comparing apples to apples the basic room at some other places the room was bigger and nicer.

THE ROOM/SUITE
We paid for a Honeymoon Suite.

So it works out quite an expensive night-

To us it didn't make sense to pay that fee, when you had pool service anyways and 2 restaurants right by the pool.

My only complaint with the dinner show was that the wine pairings are an extra cost and they don't tell you about it in advance its just sprung on you once you sit at the table and its an extra $50 USD per person.

but it was at another on the other resort we also didn’t get to enjoy the whole experience because the massage included extra things that the concierge told us weren’t included and we had to pay extra for but when we got to the spa they said it was included.

We booked this resort through RCI and received an invoice stating it was paid in full and it was what we needed to check in.

We have no issue with the cancellation, except that we paid for the cruise upfront.

The restaurants are very amazing and there’s lots of options.We will be back!

Food okay, grounds nice, could not find interesting entertainment.

The good- the resort grounds are beautiful, the food is good for the most part, majority of the staff are very nice and pleasant to deal with.

It was so relaxing, the resort was beautiful, the food was delicious.

There is constant upselling everywhere you go, from a day on a Bali bed to a steak dinner, We went for a steak dinner for approx.

The staff are incredible, the food and surroundings are second to none.

Every restaurant has a strict dress code.

The food was good and the staff were quite nice.

Food wise - breakfast buffet was only at cocotazal and the rest are Ala cart.

Good: room was nice, and the resort is in a beautiful jungle 

Bad: very very hard to find food, everything needs reservations, unless you pay extra.

Room service not great food, and inconsistent and they don't deliver any drinks

The main pool is like being in Benidorm with all the sunbeds on top of each other and the sunbeds were not comfy.

The cake at santa fe resturant was lovely!

Many thanks to Karen from room service for starting our day with a smile every day.

This resulted in us having room service, which was adequate,

If you ok with eating dinner at 8:30 or 9:00.

FOOD
If you eat meat you’re probably fine,

Kampai, the Asian fusion restaurant and D'Italia (Italian) were spectacular for dinner.

Miguel in the Spot Bar - best cocktails ever!

The food at all of the restaurants are really good, small portions

And you can have a dance and karaoke in the evening aswell.

We have been to Mexico twice before and stayed at the El Dorada Seaside suites and Maroma which both of these hotels were excellent, great service and good quality food and great entertainment.

There is nightly entertainment that is always fun and plenty of things to do during the day if you so choose.

Entertainment is pretty much nonexistent at the resort

This a large resort

We were offered an opportunity to take the tour and receive a discount on an offered trip or the Fuentes dining show.

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