Our 3bd/3.5 bath Villa is self-contained with full-sized chef’s kitchen, 3 private guest suites, and family room.

The amenities at Cibola were outstanding; we used the gym daily.

The amenities, food, location and, most importantly, the people are amazing.

but with excellent access to the resort and all its amenities.

Amazing amenities on site including numerous restaurants, stores, golfing, and even its own gorgeous chapel where we were able to attend Mass on Sunday!

beautiful pool overlooking the ocean, hot tub and all the essential amenities.

If she had cleaned a bathroom of one of the bedrooms, then we showered while she was still in-house, she would come back and change out those towels again for fresh ones!

He is a hard worker and made sure that I had clean towels, and robes and made sure I was on time for my massage.

They have a huge master bath and great storage throughout.

Villa was absolutely perfect with 2 floors of living space including 3 bedrooms, 3.5 bathrooms, living room with fireplace, lower den, dining room, eat in kitchen and laundry room.

On top of that on the second night there we had a massive water leak that flooded the walk in closet, the bathroom and into the bedroom.

Our vacation was outstanding as usual, the amenities and the staff were great!

The 3 bed/3.5 bath Monecristo villa is perfect for a family/friend vacation.

We enjoyed the hotel and all its amenities as well as Rose and Blanco hotels.

We love staying in this development because you have all of the amenities of your own home with privacy & ocean views.

I had a deep tissue massage with Guadeloupe and it was so relaxing.

There’s no slippers, robe, coffee or detergent like other resort villas we stayed at.

You can take the bus from The Market and go to the Rosé at no charge which is a few blocks from downtown.

To add insult to injury, the pool's chemical balance was so poorly maintained that it turned our guest's hair green.

We were charged for a someone that canceled,

Unfortunately, the credit card on file was declined and instead of calling us so we could fix the issue, they just cancelled the reservation and did not tell us for two months, with only two weeks to spare until our vacation.

but does require an up charge if you are on the all inclusive plan.

After the trip, it took me a week to get in touch with the front desk, who charged my credit card a higher amount than what was agreed to at check out.

We were told that day we would be credited back for our charges.

We arrived at 3:30 p.m. in the afternoon, and she charged us $110.00 per person which I personally thought was outrageous, considering the rest of our package was $64.00 per day.

We would have liked a little more explanation about what is and isn't included because we were surprised a few times, once at a restaurant we were under the impression was included, and the other was at the time of check out, there were $200 in small charges and fees for drinks and tips by the pool.

They charge $5.00 for room service even with the all inclusive plan.

Also, didn't love that our Villa didn't have card keys and we were only given three keys (actual keys, not card keys) for our entire party.

I’m still fighting a credit card charge they charged me after check out.

The $1 USD charge on your Puebl Bonito Portfolio goes directly to this fantastic foundation so please , please do not ask to have it removed.

We were not advised that a $700 hold would be placed on our card while staying at the resort.

We rented 4 villas for my daughter’s wedding and 35 hotel rooms at sunset.. We had a lot of complaints from guest on top of my Mither checking into a room that had water and  was moldy .. We asked for a refund and was offered a $200 credit.. No acceptable

We were only there for 3 nights so we didn't have the time to experience all the restaurants, so we just stuck to the ones with no extra charges.

Its very disappointing that a resort of this caliber wasn’t able to resolve this or compensate us other than $100 credit.

You will sign it and they will charge your credit card.

Furniture is old and run down and in need of replacement.

The furniture and decor definitely need some updating as it is starting to show its wear and tear.

When we arrived at our villa, all the furniture was covered in paint cloths, the fountains were drained and inoperative, the silverware was missing, we had no soap, no towels and again, the house smelled like a sewer line broke.

Additionally, the state of the furniture being dirty and outdated is concerning.

Not for anyone unable to go up and down stairs since kitchen/living area on 2nd level and 3 of 5 bedrooms on bottom level.It is Desperately in need of updating of furnishings, pool furniture, and the pool paint (pool has lots of places missing paint making it look dirty on the bottom.).

The furniture was refinished, as were the dining room chairs and outdoor furniture.

The furniture was ripped in the living room.

The living room fabric furniture looked like it came from Goodwill.

In the "Could Do Better" column, I would note that the furniture is old, faded, and uncomfortable.

The cushions on the furniture were worn out and stains on the furniture.

If the rest in phase one are like ours, they are dated, need multiple repairs,  from burned out lightbulbs to bathroom sinks not draining, a/c  fan noise, worn furniture with exposed sharp protrusions, phone system dead, fountain not working, crumbling walls near base, missing tiles in the pool.

The furniture is getting worn out, for the initial cost and maintenance paid you would think it would be nicer.

A lot of the other furniture is old and scratched.

the inside of the villa was not updated in 20 years, furniture was ripped and old.

Our villa #72 had a bit of wear and tear on the furniture.

Faucets have issues, tons of broken tiles everywhere including by the pool actually tore up my hands and feet playing with my kids on our first day, furniture is worn down, new beds and pillow are needed as you can feel the thousands of bodies that have used to prior to us.

but this time our villas furniture was worn, dated and the place just needed an overall upgrade.

The only reason I don't give 5 stars is the need for some updating and replacement of worn, dated furniture & draperies and a couple lamps that were damaged.

Gate missing on the side of the unit
cracks in the walls
Old, tires furniture

but even in the last 4 years need a little maintenance with some the tiles around the pool cracked or missing, drapes missing proper poles and the laundry room just smelled like sewer gas.

I would walk down and up the peninsula every morning, the maintenance workers would always greet you with "hola and buenos dias"
Our villa was not the cleanest when we got there, hair in the shower drain, random

It seems like there are several maintenance issues that need attention, such as water dripping from the ceiling and puddling up in the master bath and mold in the villa pools.

but the problems were fixed immediately by the friendly maintenance staff, including Carlos Soastegui (the issues were because the villa had been vacant for an extended time prior to our arrival).

During our recent stay at Montecristo, while my family and I were staying in Villa 52, a covid-masked maintenance worker entered our villa during the afternoon, while we were resting.

It does seem like the maintenance on the villas is somewhat behind what it should be.

We did not request housekeeping only had the maintenance worker come to fix the leak when we were out.

Where are the maintenance fees and refurbishment fees going?

This resort is rated 5 stars, they need to do some serious maintenance and updating to remain 5 stars.

We spent several hours dealing with 3 different maintenance people to get it fixed.

but maintenance needs to make sure all appliances are in working order.

Place has really deteriorated over the years, shame for what they collect in maintenance it should be pristine

Sometimes we had trouble getting service with our maintenance calls.

Instead we were offered a maintenance deficient mess.

but apparently those who have been paying maintenance fees since 2005 are not on a priority list.

Maintenance came and took about an hour fixing it.

But, on any other day, the hidden gem of the entire Pueblo Bonito resort area for breakfast and lunch is at the Quivira Golf Club.

We also played multiple rounds of golf at Quivira Golf Club (some of the best views of any golf course) and again the service levels are outstanding, especially at the comfort stations.

Montecristo Estates Luxury Villas

maintenance

creditcard

furniture

Free parking

Free High Speed Internet (WiFi)

Pool

You also have access to all of the amenities and restaurants at the other Pueblo Bonito properties.

Great service, wonderful & clean amenities, good food for an all-inclusive.

A+ spa - I recommend  the deep tissue massage.

This meant the make-up artist that I paid for rushed through everyone, including me, to get ready.

I did the spa, 80 min deep tissue and while the facility was less than desirable…Ivette at the front was so friendly, and ROSA gave be the best massage I’ve ever had.

You’re able to use the spa amenities as well before and after your treatment.

I highly recommend staying at the towers for the extra amenities.

We went for my friend Lorena’s bachlorette and the rooms, food, service and amenities were great!

What makes it my best is the customer service, amenities, sister hotels you can visit and the VIP LOUNGE!!

The resort is beautiful, clean, very safe, and has enough amenities and restaurants on site that you never even need to leave.

It's a lot of pressure selecting a wedding venue, and a destination wedding at that -- we were SO thankful that our guests loved Pacifica as much as we did!

The resort was beautiful and we loved all of the amenities.

The pressure was one because we hyped it up

Pacifica exceeded our expectations with first class amenities and service.

The experience is magical with the amenities, restaurants and service.

The rooms in the towers are great-beautiful views, cozy bed, and relaxing rain shower.

The gym was pretty spotless - complete with two racks of free weights, machines, treadmills, ellipticals, and pull machines.

We continue to come back because of the wonderful amenities and excellent service.

They charge more per person

The resort itself was bland and basic.

Also, they double charged us for golf, added random small charges that we did not agree to, and has been a complete hassle to receive a refund.

Cons: 
1) They lie about how to use the resort credits.

We had $500 credit for fireworks as part of the promo when signing our contract so we signed up for fireworks.

Up charges are a little ridiculous so be wary of your bill before you sign for anything.

Ignore the solicitors when you come out of customs many times they charge 10X more than it should cost to get to your destination.

They personally printed little itinerary cards for our wedding guests and hand delivered them to every room.

I had many problems despite pre-paying for 4 devices (the systems would allow only 2; then it kept charging me).

but if you are good at saying "no" (you'll have to say no to 4 people) you get a $400 resort credit for the spa, restaurant charges, etc.

Do not take amex so bring cash and other cards.

-Inclusive service as advertised
-Enough outlets to charge more than one or two electronic devices at the same time
-Updated rooms
-Service, room cleaning daily
-Proper communication, English speaking representatives
-sophisticated room access
-proper shuttle service communication
-Dinner out of room, unless you've made an advance reservation

And to no one's surprise, two separate charges showed up on my credit card a few days later.

I then was told to reach the hotel directly to confirm if I had a balance.

However, you can shuttle to another beach for no charge that does have a swimmable beach.

but I suppose they don’t want any disputing of charges when checking out.

Our card was charged that day, as expected.

Our room didn't even have wall outlets near the night stands to plug in or charge your phone at night.

but in reality, you have to pay a cover charge for 3 of the restaurants.

You can not call a Uber to get off property.

We requested multiple times for a phone call during the planning process and never received a single phone call.ever.

It was difficult communicating with my wedding planner as she rarely answered emails and never took my phone calls.

I had to call multiple times to file a report, spent hours and hours.

In the time since I made the deposit, I asked for help making dinner reservations, activities, etc., and after 6 requests in 3 weeks I can't even get a return phone call.

Pueblo Bonito wedding coordinating staff, unfortunately is very hard to reach via phone and/or email.

All my requests and calls seemed to be ignored because when we got there our rooms were at bottom level no view.

The room was 3*, we never had hot water in our shower despite calling down multiple times, it was loud 24/7 from running water or AC and we were the top floor ocean view suite.

Unfortunately, the resort double charged the second half of our room payment and provides no contact phone number or email for resolution.

butler will make your dinner reservations as well as reserve any activities you would like to do which means you only have to call one person and tell them what you would like to do  and not worry about making all the plans yourself.

butler what happen to us and their butler made a call on our behalf.

It was several hours and several phone calls before it was turned back on.

Long story short, he gave us a card with their number and told us to call.

Also my husband lost his ring in the pool and Hugo found it.

I also had to call once bc our sheets were changed and the new ones were dirty and/or stained. Gross!

I ended up calling the front desk just to get a wine bottle opener as no

Be sure to take a smart phone to scan QR codes at each restaurant.

( Which also included breakfast at the Quivira golf club) With stunning views all around it was a great spot to get away.

We specifically wanted to make sure we had a reservation for the Steak House at Quivira golf club.

It is set within the larger Quivira Golf Club and you have access to multiple Pueblo Bonito resorts.

Pueblo Bonito Pacifica Golf & Spa Resort

phone

Free internet

Beautiful resort, fun activities, and amenities.

One of the downstairs bathroom had a sewage smell.

The service is out of this world and the views and amenities of the resort are amazing.

but it’s totally worth it with all the amenities and dining experiences you get here.

Upon checking in, request rooms closer to dining amenities as the resort is hilly and working up a sweat just to get breakfast isn’t always ideal.

After a day in the sun, a hot shower was going to feel so good!

Spacious with large kitchens, well at least our room which was a 1 bedroom 2 bath 1ksqft.

We did rock climbing and rock wall repelling, and Polaris razors.

Bathrooms were very nice, master had a tub.

We were understanding that arrives and amenities were impacted due to the weather, didn’t complain that our room hasn’t been cleaned in 3 days,

The dance club, the FOOD, there were so many amenities and things to do!

The rooms are very clean I would recommend getting the all inclusive rust band.

Unit was clean and pretty well maintained, some peeling paint on ceiling at shower bit all in all pretty good shape.

TVs didn’t work phones didn’t work cleaning person barely cleaned and by the end didn’t even wipe bathroom counters.

Everything was amazing from the staff to the amenities.

From the amenities, to the service, and staff we couldn’t be happier with our choice to stay at PB sunset beach.

The amenities were impressive, from the steam room to the cold bath.

Rooms were flooded upon our arrival, with others not prepared until well into the evening. 4.

The rooms are spacious and have all the amenities you would need.

I assumed the $50 credit was applied asap and we spent that at the arcade with my child the next day.

We asked for a room change and were accommodated and given a $100 room credit.

Make sure to bring the towel card to get the towel and return after use to get the card back.

I would like to see more activities like this - the card games by pool could be done more frequently during the day.

My bill and I paid the remaining balance.

but after traveling home and looking through my credit card charges I noticed that I did not receive my refund for the room charge.

While the cuisine was delectable, the term "all-inclusive" felt misleading, as charges abounded throughout the resort.

We were also sold a contract at a rate that is not the rate they are charging us for our room reservations.

They force you to charge it to your room and won’t let you pay cash.

However, beware of the $400 room credit they offer for the timeshare presentation.

but beware that if you want something other than standard beverages or food you will receive an 
up charge.

Very low class hotel only focused on charging weddings and no focus anymore on providing excellent top hotel experience.

I inquired to the spa since they give you a $50 credit, a one hour massage is $226 which I did not do.

There were up charges for certain items, which threw me off a bit since they were pretty basic, like lattes.

After the hurricane hit we were left with no power, no ac, leaks in the room and some even had no running water. When we checked out we asked for credit to come to the resort in the near future and the lady at the concierge desk asked "WHY?"

He stated that they did not do credit card transactions, would accept $20 cash that would pay for the shuttle service to and from their resort.

However the golf cart rides were frequently time consuming and unreliable- sometimes they would show up in 2 minutes and we’d have to rush out, other times they’d arrive 25 minutes later (which made us late for our dinner reservations that charges money for no shows).

I had no trouble getting towels at the pool with no towel card.

and half the "included" restaurants required an additional charge from $35 to $50 per person.

We had to call for towels when there were absolutely non in the room.

We had tried several times to call and email for resos in advance (they said no problem do at check in) for the New Year’s party and dinner

We were asked to call back later and fortunately, we were switched to building 15 on the third floor after two days.

Management call room 1843 to rectify this situation.

I didn't bother calling about it because I just don't think they will do anything.

Attended this resort for a wedding - i received my final bill and it appears wrong - despite phone calls - emails - no answer or contact from anyone at the resort - really poor - it's not the amount it is the lack of communication on their behalf

Other problems:

*A large tarantula appeared in our room the last night 
*No air conditioning or hot water the last day
*Could not get towels sent to the room after 2 calls to housekeeping when we were shorted.

Woke up to the ceiling in our room leaking and literally watching globs of drywall hit the floor, and it was never fixed despite days of calling the front desk to ask for help.

The phone in our room didn't work and wasn't fixed until week 2.

An hour later and no call and no knock on the door, I made another call.

but it was not what I would call an upgrade.

I will not be returning and will look to find another hotel to call home in Cabo.

cant go back again to this resort, i buy insurance in case of any event and nowone his responsable 
I dont enjoy my says, Dont buy any insurance i think is a scam, they never answer the phone, i prefer the caribian 100%

We had to call a couple of days later for our a/c and power to be restored.

We’ve exchanged our points at RCI for a two week stay at this resort 
The first week it took 6 phone calls and 4 days to fix a broken AC - we could not sleep at all and then another 3 days to fix the second AC that was leaking.

I called Saturday (the morning the hurricane hit land), and was told regarding a variety of topics “we’re putting a plan together, call back later and we hope we’ll have an update.”  When asked about availability of food for our 2-year old, we received a condescending response that all guests were told the day prior to “stock up” on supplies.

Our refrigerator has not been working… after 7 calls and two visits by maintenance… we finally got a different one… After everyone was asleep.

We spent way too many hours on the phone or waiting for someone to show up in the room with problems:  no smoke detector, bedroom fan had no switch to adjust it, tiles broken on jacuzzi tub, lights bulbs taped back in place,.

With hindsight, I’d rather pay a few hundred extra per night and stay somewhere else.

The premium plan is useless because nobody will tell you what drink you can get with a premium plan .

We have paid way too much money to be sitting at the edge of pools.

This year we opted to not purchase the all inclusive and despite the overpriced food items ate for less than half of the cost of two adults for our two week stay.

but the quality is just not there for the cost.

Having paid everything in advance and having a medical emergency (hospitalized); needed to cancel the prepaid trip ahead of time (within the timeframe of limits), it has been more than 30 days and can't get anything out of customer service except "it's been processed".

*In-room breakfast was cold and tasteless 
*Several newer up-charges to the already pricey “all-inclusive” option versus prior visit
*Consistently asked to attend sales presentations

I don’t like writing negative reviews like his

Dec, 2, 2023

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