You also have access to all of the amenities and restaurants at the other Pueblo Bonito properties.

Great service, wonderful & clean amenities, good food for an all-inclusive.

A+ spa - I recommend  the deep tissue massage.

This meant the make-up artist that I paid for rushed through everyone, including me, to get ready.

I did the spa, 80 min deep tissue and while the facility was less than desirable…Ivette at the front was so friendly, and ROSA gave be the best massage I’ve ever had.

You’re able to use the spa amenities as well before and after your treatment.

I highly recommend staying at the towers for the extra amenities.

We went for my friend Lorena’s bachlorette and the rooms, food, service and amenities were great!

What makes it my best is the customer service, amenities, sister hotels you can visit and the VIP LOUNGE!!

The resort is beautiful, clean, very safe, and has enough amenities and restaurants on site that you never even need to leave.

It's a lot of pressure selecting a wedding venue, and a destination wedding at that -- we were SO thankful that our guests loved Pacifica as much as we did!

The resort was beautiful and we loved all of the amenities.

The pressure was one because we hyped it up

Pacifica exceeded our expectations with first class amenities and service.

The experience is magical with the amenities, restaurants and service.

The rooms in the towers are great-beautiful views, cozy bed, and relaxing rain shower.

The gym was pretty spotless - complete with two racks of free weights, machines, treadmills, ellipticals, and pull machines.

We continue to come back because of the wonderful amenities and excellent service.

They also told people to leave their beach chairs to set up for the weddings.

The shuttles come often to take you up the hill to Sunset Beach.

We did hear the beach music from the resort two nights that thumped late into the evening.

Watched Humpback whales daily from the beach.

What a wonderful place, very friendly people and amazing food, clean rooms, amazing location with great beach.

We walked the beach most days & the waves were crashing and big.

The resort is situated right on the beach.

We loved the beach bed and the fact that the beach was so quiet to hear the beautiful waves.

Beautiful resort right on the stretch of beach within a major development.

At the beach bar, I had a very cool time and the best cocktails by Cesia and Lupita.

While there is a beach you cannot swim here as it is on the pacific .

We took a transfer to Rose one day, it was a good experience as well, since the beach there is swimmable.

Cesia is a wonderful bartender at the bar near the beach, go see her!

We ventured to the Market at Sunset Beach one evening.

My husband and I would like to recognize Andrea Leon at Pueblo Bonito Sunset Beach Resort.

They charge more per person

The resort itself was bland and basic.

Also, they double charged us for golf, added random small charges that we did not agree to, and has been a complete hassle to receive a refund.

Cons: 
1) They lie about how to use the resort credits.

We had $500 credit for fireworks as part of the promo when signing our contract so we signed up for fireworks.

Up charges are a little ridiculous so be wary of your bill before you sign for anything.

Ignore the solicitors when you come out of customs many times they charge 10X more than it should cost to get to your destination.

They personally printed little itinerary cards for our wedding guests and hand delivered them to every room.

I had many problems despite pre-paying for 4 devices (the systems would allow only 2; then it kept charging me).

but if you are good at saying "no" (you'll have to say no to 4 people) you get a $400 resort credit for the spa, restaurant charges, etc.

Do not take amex so bring cash and other cards.

-Inclusive service as advertised
-Enough outlets to charge more than one or two electronic devices at the same time
-Updated rooms
-Service, room cleaning daily
-Proper communication, English speaking representatives
-sophisticated room access
-proper shuttle service communication
-Dinner out of room, unless you've made an advance reservation

And to no one's surprise, two separate charges showed up on my credit card a few days later.

I then was told to reach the hotel directly to confirm if I had a balance.

However, you can shuttle to another beach for no charge that does have a swimmable beach.

but I suppose they don’t want any disputing of charges when checking out.

Our card was charged that day, as expected.

Our room didn't even have wall outlets near the night stands to plug in or charge your phone at night.

but in reality, you have to pay a cover charge for 3 of the restaurants.

You can not call a Uber to get off property.

We requested multiple times for a phone call during the planning process and never received a single phone call.ever.

It was difficult communicating with my wedding planner as she rarely answered emails and never took my phone calls.

I had to call multiple times to file a report, spent hours and hours.

In the time since I made the deposit, I asked for help making dinner reservations, activities, etc., and after 6 requests in 3 weeks I can't even get a return phone call.

Pueblo Bonito wedding coordinating staff, unfortunately is very hard to reach via phone and/or email.

All my requests and calls seemed to be ignored because when we got there our rooms were at bottom level no view.

The room was 3*, we never had hot water in our shower despite calling down multiple times, it was loud 24/7 from running water or AC and we were the top floor ocean view suite.

Unfortunately, the resort double charged the second half of our room payment and provides no contact phone number or email for resolution.

butler will make your dinner reservations as well as reserve any activities you would like to do which means you only have to call one person and tell them what you would like to do  and not worry about making all the plans yourself.

butler what happen to us and their butler made a call on our behalf.

It was several hours and several phone calls before it was turned back on.

Long story short, he gave us a card with their number and told us to call.

Also my husband lost his ring in the pool and Hugo found it.

I also had to call once bc our sheets were changed and the new ones were dirty and/or stained. Gross!

I ended up calling the front desk just to get a wine bottle opener as no

Be sure to take a smart phone to scan QR codes at each restaurant.

( Which also included breakfast at the Quivira golf club) With stunning views all around it was a great spot to get away.

We specifically wanted to make sure we had a reservation for the Steak House at Quivira golf club.

It is set within the larger Quivira Golf Club and you have access to multiple Pueblo Bonito resorts.

Quivira Golf Club Steakhouse is also a must!

Would highly recommend if you want to burn off your margaritas.

Fantastic service - this is our second time at this resort and the food and people are amazing!

but isn’t on par with the rest of the food at the resort restaurants.

Shrimp ceviche and taco salad were to die for.

The food was excellent, the weather was great.

The food that was available was pretty good.

Excellent Resort Beautiful and Great Food.

The food was excellent-my favorite was The Pennisula.

Fantastic resort with beautiful views, AMAZING food, great spa and fantastic service.

Lots of services offered and great selection of restaurants.

Pacifica has three restaurants on site and sunset beach has much more.

The service, food, rooms, and pool are awesome!

The food at the Peninsula restaurant was so delicious we went back for dinner twice.

Dec, 17, 2023

Dec, 7, 2023