though we're flexible as heck, the fact that the food area was so small that you had to turn sideways to get by each other with your food was an issue, especially felt tight as the AC in there was nearly non-existent.

Our AC was inoperative and had to be repaired twice.

They switched our room aland it new room and the A/C still does not work.

We had no issues with the air conditioning.

The room which wason the Altitude tower meaning best accommodation in the hotel, had dirty tables and floors, A/C didn't worked.

but yet they still book to capacity and they still took our money to upgrade to a room that would have no AC.

but there were AC issues in the living room and really old furnishings and overall maintenance.

I had my AC running for hours and it was still approximately 80 degrees in my room.

a few people had AC issues, and no one came to fix it.

My AC leaked for two days from the ceiling.

My niece had their air conditioner fall off of the wall.

About the time it starts really heating up, they close the umbrellas due to what they consider heavy winds.

AC filter/vent was sticking out of the wall and unit not properly cooling the room
Bed linens were stained and had holes 
TV and Mirrors were dirty, bathroom faucet was loose at base (literally rotated 180 degrees)
Exposed electrical wires
Sheets smelled horrible
Toilet would make screeching buzzing noise after flushing (I have video of noise)

We decided to go back to the front desk at approx.

Second room had no air conditioning, no bottled water or maid serice.

The doors leading to the balcony in our room did not close properly and caused the air conditioning in the room to not turn on.

A full kitchen was a nice bonus for heating up leftovers or just keeping drinks cold (although our room beers were never restocked the entire week, and from speaking to others, this wasn’t uncommon unless you call and ask three times).

but the first where we couldn't use a swim-up bar without the spouses switching out with each other to watch the kids, etc.

I highly recommend upgrading to the Altitude building, as it is the newest, is on the beach, with premium drinks and the wonderful rooftop bar.

The rest of the property is ok in the down season because the buffet, snack bar and restaurants cannot accommodate everyone when they are at capacity.

There was live jazz in the lobby with excellent saxophone player, with excellent bar tenders and a good red house wine.

It was a good time with my friends and I at the Grand Krystal Loa Cabos, we got exceptional service from Jovana at the lobby bar and the rest of that staff were always there when we needed it, couldn't recommend it highly enough.

Shout out to to the bartender in the spot bar that made our night.

Nice service, drinks from the bar was nice.

Pablo and Pedro at the swim up bar were fantastic!

If you plan on taking a vacation here, look for Pablo and Pedro at the swim up bar.

Pool bar – We often had lunch snack items pool side for convenience.

Lunch time came and being hungry I decided to make my way to the snack bar in the pool area.

During my stay I tried the buffet, lobby bar, deli take a bite (great for a quick coffee, dessert or snack), and my favorite restaurant ayami which had incredibly fresh sushi and a tuna tempura that is one of the best I've ever had.

Then off to the pool bar and meet the best bartenders, Pedro, Pablo, and Eustancio!!

Isidro at the timeout bar is a fun bartender very kind and will make you any drink you want!

- Evenings at the lobby bar with cocktails and conversations with Jose Manuel.

REsort offers different restaurants to eat at, from buffet to grill and Italian, adult only pool with the bar and separate pool for the families with children.

- the swimout pool in the room
- the drinks at the bar were yummy

What I disliked about this hotel:
- I couldn't access the wifi in my room and the place with the best wifi was in the lobby.

Everything was clean… the rooms, the public bathrooms and the pools and pool areas.

Alexander who works in the VIP area was helpful teaching us about the hotel and what the amenities were.

The bathroom has a rainfall style shower head, as well as a more traditional style shower head that was helpful for showering up our 6 year old.

My room was spectacular with all the amenities you would need including a spacious dining table, fully stocked fridge, TV, and of course the swim up pool right when you open the sliding door.

Our room also had a Jacuzzi on the balcony, which my wife loved.

Soaking my makeup and Toothbrush along with clothes as the flood came into the living space.

but no one told us about the hotel, amenities offered, or how the place worked.

The rain shower actually flooded our bathroom.

Very clean, great amenities and friendly staff.

Nice amenities, all restaurants with incredible food and the ocean view is amazing.

Also expect shortages and unavailability of many other amenities.

Nice refreshing shower to end each day too!

We selected the Krystal Grand based on the 4 star rating and its amenities on paper.

We didn’t experience that at all
•	Coffee maker, Iron, Ironing board, safe, hangers, phone, shampoo, conditioner, hand lotion, and blow dryer in room.

The room was very spacious and well cleaned, with plenty of drinking water and amenities provided.

There is a large walk-in shower, a mini-fridge stocked with pop, beer, and water, a safe, a large TV, a sofa bed, and a table and chairs.

No vendors or sellers were on the beach at all so it was nice not to be hassled while hanging out there.

You’re in Mexico, and the beach is tough on facilities.

I love it here and it’s just steps away from the beach!

It is the perfect size for getting around and has a beautiful beach front with a fun adult pool right near the beach.

Location is gorgeous with a perfect beach

They played 2 movies on the beach which was lots of fun!

I was looking forward to getting back to my spiritual place of a beach and the ocean.

but beautiful beach (waves too rough like most of Cabo).

This included: access to various pools, private beach area, and of course the wonderful all inclusive food and beverage.

We loved hanging out by the beach and pool, especially the pool and beach volleyball.

Cleaning was inconsistent with towel replacements,  service on the beach happened once the day we sat there, and service by the adult pool was only available 1 of the 6 days we were there.

Although the beach current is intense so there was really no need to leave the poolside.

Room: We had a swim out pool beachfront suite in the Altitude tower.

We stayed in the Altitude tower and that building is right on the beach with breathtaking views for sure, also it is an easy walk to the pools and beach.

We stayed in the Altitude Tower right on the beach and watched the whales jump  while laying in our bed.

Pros: restaurants are nice
Food is great 
Atmosphere is nice
Staff is on it and taking care of their clientele 

Con: Hotel is broken down 
A/C doesn’t work
They don’t disclose that many of the restaurants are closed on various odd days 
They don’t disclose prices of wine until after you bought it
Plan to pay double for souvenirs or any item you wish to take home.

The showers don't get hot water and the head was literally broken off we were sent to another part of the hotel where we were taken by car like a block down the road and we had to walk everyday back and forth  to the resort.

We had a broken chair on the balcony that never got fixed.

Sliding patio door broken in our suite, no towels in the bathroom, broken phone in the room and we couldn't even call front desk.

When they took us to see it, there were used condoms and tampon wrappers all over the floor, a light fixture had been broken and there were beer cans everywhere.

The shower head was broken and never fixed.

Room needs update, we had a water leak in the bathroom, shower head had a leak, water faucet s handle was broken also, rooms are not soundproof.

Grit and dirt all over floor (feet instantly dirty and gray on the bottoms), garbage and empties under sink, spills on coffee table and floor, hairpins on floor, broken jewelry on shower floor.

but here are some: zip ties on stair railings to keep them from falling out of their stucco base, roof tiles fallen from patios and laying atop lower roof levels clearly visible from rooms, loose and broken boards on walkways covered with obviously multiple layers of caution tape over at least several weeks, chipped paint being scraped and repainted at all hours of the day, often noisy maintenance activities (hammering, scraping, etc) being done as late as 10:30pm clearly heard from within rooms.

They put us in a dirty suite with a broken shower head, door frame that fell off, and we were In a building that was a strip mall not the main hotel.

Missing broken tile and cracked concrete everywhere.

The first room we checked into, the balcony door was broken and the mini fridge was not re-stocked nor were basic amenties such as towels.

The room itself was furnished with the bare minimum: sofa, lopsided dining table, 3 working chairs, a broken phone and a bed.

We then ended up in another room that at least had no broken doors.

Our elevator was broken down all week until our last day.

Finally our room was switched, now the fridge was broken and the TV didn’t power on.

Oh wait, they offered us a room with a broken ac (we busted them on that as well).

The adult pool and hot tub was broken most of my stay.

The Krystal Grand Los Cabos is near these landmarks: San Jose del Cabo main square, El Arco de Cabo San Lucas, Playa Palmilla (Palmilla Beach), Chileno Beach, Playa Grande, Medano Beach, Playa Grande, Playa Grande, Ivan Guaderrama Art Gallery, Marina Cabo San Lucas, Playa Grande, Playa del Amor, San Jose's Estuary and Bird Sanctuary, Mt.

Overall would go back and spend more time at Chileno beach for sure!

The door locks stopped working multiple times and each time we had to sit outside our room for an average of an hour before they can to fix it.

but it’s really hard to enjoy the resort when they can’t fix major issues such as air conditioning or door locks.

One family member need issues with securing their door.

Was the sliding door on our room annoying? Yes.

We then realized that our bathroom door could not be shut because it scraped along the ceiling and drywall was scrapped off every time you moved the door.

One of the two sets of doors to the outside was permanently blocked by a couple of screws roughly drilled into the floor.

Front door was like it had been kicked in and the closet doors were off the hinges.

but the rooms are directly over the main pool and courtyard so there is a lot of activity and noise happening outside your balcony doors.

I was annoyed by people leaving their dirty plates and utensils outside the doors.

Alot of the sliding glass doors were boarded up, the building needed paint work and had cracks in the foundation, the doors were rusted and the lawn chairs were filthy (see pics below).

Significant water
leak in ceiling outside room door.

For example, our shower door wouldn't stay closed.

The walls are super thin, and the sliding door and sliding wood shutters were very loud in our room.

Balcony sliding door was a bit off in one room.

The sliding glass balcony door featured a motorized blackout blind that was effective at keeping the room dark.

Not much you can do here unless you add doors to the front of the place.

although we have an  ocean view, they all do, has major road right outside door traffic noise constant and not one coffee cup and one coffee pod in rom asked for more and was told one a day.

Even after four calls to the front desk no one came to fix the problem.

I have been calling and emailing  for over a week and literally nobody can help or follow up.

I also tried calling the number on their website and was transferred 4 times and hung up on 4 times, then they just stopped answering my calls.

The cleaning lady only had 2 towels in the room and we had 3 people in the room as well as no wash rags or face rags whatever they call them.

When we called the front desk it would ring and ring for extended amounts of time with no answer.

We booked a fire pit the night before and we’re told at 6:30 they’d call us and that never happened.

Calls to the front desk went unanswered or with no response. Restaurants.

We had to keep calling house keeping and front desk for towels and our refrigerator didn't work the entire time.

It took 2 days of asking concierge and calling room service to get towels, there was nothing in my mini bar, and no matter how many times I asked, nobody came, so I walked down the road to a convenience store for water and some juice, and the liquor store for beers for my room for the times I just wanted to stay in and relax.

We also wanted to thank and recognize our waiter at Ayami who was so kind and treated us so well on several nights - I wrote down his name in my phone and it unfortunately auto corrected to Leonardo which I know isn't quite correct (there was a "b" in his name).

We didn't have any towels or washcloths in our room & the housekeeper who cleaned our room didn't replace the towels that she took, so we had to keep calling about that.

The rest we will call average in some cases bland.

My husband also had to steal covers for our kids off a cart as no one brought us any the first night after 3 calls and it was beyond bedtime.

He is a trusted, very kind and loving man who even before the incident about the extended stay took place went WAY over the call of duty to try and find me a charger for my laptop that I forgot at home and without it, I might have easily had to fly back to Los Angeles to save my health.

We decided to just use a hair clip or chip clip to keep it closed, rather than bother with calling maintenance.

The closet was musty and the sink smelled like raw sewage.

People are tired, it is hard to hire and maintain staff and great employees burn out.

The restaurants were disgusting pathetic service and a minimum 45 minute wait for your food.

My dresser drawers smelt of mold so badly I did not even unpack my clothes.

The sink didn’t have a stopper so the stench of the drain was offensive while washing our faces and brushing our teeth.

It smelt horrible and was far too over-packed.

There are designated areas for smoking that are not far from the pools.

The women's washroom by the Adult pool area was so stinky with garbage cans overflowing and waste on the floor, I couldn't go inside:(

but we will see if they do anything.. oh and the Elevator was broken we could not use to go to floor 1 as the button was missing, the Vomit in the pool they tried to tell me was just Sunscreen.. the manager did upgrade our room to the swim out where we spent most of our time because the pool was less slimy.. we basically paid $1600 per person to stay in our room.

We were offered chairs covered in bird poop!

Water surfaces were skimmed regularly for dead leaves and debris.

Staff was rude, rooms were dirty, adult pool is falling apart and disgusting.

Certain spots around the hotel had a lingering smell that may have been signs of sewage issues.

Im not taking my smelly dirty clothes to the lobby to watch them put it in a scale how embarrassing.

We were immediately moved to another room, and discovered that water was leaking from the refrigerator causing mold on the shelf which it was on.

were so welcoming and I was given a tour of the resort which cemented my decision to book a 3-night stay.

i loved the volleyball & the water aerobics 
& if that wasn't enough, the 3 hour tour downtown was my most favorite. .🥰😍😘

We did the ATV excursion and the camel ride as well as the glass bottom boat tour.

Facial Bar Cabo San Lucas, Bajamex Tours, Cinema Cafe, Lands End Charters, Pancho's, Esperanza's Tours, Baja Dive, Ocean Life Cabo, Kelly Boat Cabo, Social Distance Charters, Two for the Road Cabo Jazz Spot, Maria Bonita Water Taxi & Activities, Folklor, Mexican Pottery, BROTHERS CHARTERS GROUND TRANSPORTATIONS & FISHING LOS CABOS, Brown Brothers Charters, Brother`s Charters and Ground Transportation Los Cabos, Rinehart Taxidermy Cabo, ALFA CO.

We also got recommended a private sunset boat tour, and this was the absolute highlight of my trip.

The tours were the best and very relaxing everyone is so attentive of you and making sure you’re having a great time in your stay/trip.

LAURA took plenty of time to help me select the best tours that turned out to be exactly what I asked for.

Despite the push for a timeshare presentation (we said no), we booked our tours through the hotel and loved them all.

but luckily we didn’t had any paid tours that evening.

We relaxed at the resort some days and played in and around the pool, and also took a couple of tours.

Movies by the pool and hip hop night at the sports bar was our favorite.

I’m an early riser and my first stop every morning was the 24-hour Coco Café where I got my special coffee en route to the Reflect beach for the spectacular sunrise.

We also received excellent service with Ceaser as a bell hop.

but it’s a nice tour if you want to walk down through the sand.for the right price this resort is a great choice.

We took a tour with Wild Canyon to snorkel with the Whale Sharks and Sea Lions.

The entertainment team does a City Tour of San Jose del Cabo on Thursdays.

We took a Uber to town twice and highly recommend the San Jose Historical and Cultural Walking Tour provided by a great man named Kristian.

Krystal Grand Los Cabos

broken

door

smell

phone

beach

bathroom

tour

The pools are beautiful and plenty of space, except the swim up bars I thought those would be in bigger pools.

food was great (at the buffets and snack bars - food at steakhouse was also good

Next, I tried the coffee bar and the pastries.

Pool bar had good drinks and great bartenders,

The pools close at 8pm and the swim up bar closed at 7:30pm.

Angel by the Infinity pool bar is awesome.

Drinks at the pool and in the bars were what was expected.

but could usually find something decent at buffet(ie Salad bar).

The Santa Fe is also where the sports bar, most of the shops and the money exchange are (bring your passport for the money exchange).

We loved staying at the All Inclusive Riu Palace Cabo San Lucas and the close proximity to the shopping and all the hot tourist bars and attractions.

We loved the tables in the pools where you could hang out, stay cool, and get drinks from the swim up bar.

They dominate pools, specialty dining (tables combined, all served together etc) and bar service.

It is only about a 30min walk to the marina from the hotel as well, where there are a vast amount of fun bars and restaurants to enjoy.

but it was easy enough to walk to one of the bars to refill our bottles).

Alfredo in the pool bar was too much fun, Astrid who served us at the shows was so sweet.

Cappuccino bar staff is another positive and gets  thumbs up.

Don’t get me wrong, the swim up bar and serving guys were lots of fun!!

but staff is so awesome we did not care spa was super but the beach massage for 40 usd was great too I tipped here - usually don’t at all inclusives- but staff so good they totally deserved it

The resort was beautiful and it's location along the beach was amazing.

Rui Palace was beautiful and right on the beach.

Good note: staff are really nice and attentive, I guess they can do just so much - the pools are really nice and a clean nice beach that is hard to get in as the currents were strong.

We were introduced to a wonderful local named Alfredo White Gloves on the beach where we bought 2 silver chains that are still in perfect shape, a beautiful silver ring and he was so great to deal with.

We asked for a partial sea view and ended up with a perfect view of the sea and Lover’s Beach.

The food, room, grounds, beach, ocean view and pools were perfect!

My husband got a GREAT massage on the beach 30 minutes for $20.

We are currently here at the hotel and I felt a need to write this review while all was fresh in my mind
First beach vacation since March 2020 and I relied on reviews and others recommendations to pick this property 
As an avid traveller with a blog following here I go 
Good

Beach front is great, lots of activities, the views of the city from the resort is spectacular

but it is beautiful to stare at while sitting in the beach infinity pool with a drink in your hand.

The views are amazing , the beach not swimable red flags everywhere ….

Enough beach chairs

Loved the coffee bar and crepe station at buffet 

Cons:
Food was not very good,

The pools were great, the views amazing, and the beach was great!

Pools were very clean..the beaches were immaculate.

The Hotel Riu Palace Cabo San Lucas is near these landmarks: El Arco de Cabo San Lucas, San Jose del Cabo main square, Playa Grande, Chileno Beach, Playa Palmilla (Palmilla Beach), Medano Beach, Playa Grande, Playa Grande, Marina Cabo San Lucas, Playa Grande, Ivan Guaderrama Art Gallery, Playa del Amor, Mt.

We took a taxi to go to the Chileno Beach excellent clear waters to go to the beach.

If you like snorkelling, lovers beach, Chileno beach and Santa Maria beach are all worth a visit.

We spent a day at Chileno Beach which is a MUST DO!

However, the resort has no control over the weather and unlike 2017, we never lost electricity for a full day and night and none of the restaurants had to close due to flooding.

but red flag warnings during our stay due to strong currents.

My flight was delayed due to weather so I was unable to make my reservation for the evening of Jan 18.

but I don’t see us ever returning due to the dangerous food situation and lack of service from the management team.

Waves are too strong and there’s been reported serious injuries due  to the waves.

They gave them the wrong room, and due to a booking error which showed only the Two adults and not the 1 child, they were charged $1800+ at the front desk at check-in (or told to get lost to another resort if not).

The beach is very well maintained and there is a lifeguard on duty to politely remind people not to swim in the ocean on rough days due to a strong current.

but I’m being literal
- The service provided by the “faces” of customer service was awful
- Due to ATC delays, our flight that was originally scheduled to arrive at 10am local time did not arrive until after 7pm local time.

I am sad to say that due to this very disappointing and consistently bitter experience, I do not believe I will be utilizing nor recommending the RIU chain in the future.

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