They helped me book transportation to and from the hotel from the Cabo airport.

We decided to rent a car at the airport and it was fairly easy.

The only thing that is needed to make  the whole experience complete (and perfect) is a great transportation company to take you there (and back to the airport).

Everything from our driver from/to the airport (Aldo) to our arrival at the front door (Edgar) to the restaurant folks (Antonio, Jonas, Guadelupe, Pavel) to the pool bar guys(Angelo & the Angels) to our sales office folks (Viktor, Andrew and Gideon who is everywhere!)

The transportation company from the airport that they partner with was very professional.

We used the pre-paid transportation service to and from Welk from San Jose Del Cabo Airport and it was nice and worth it.

Concierge helps with everything from airport transportation to tours to finding grocery stores,
Muchos Gracias for a great family vacation!

Short distance to shopping and only a half hour from the airport.

It is located about 35 minutes from the airport and about 10 minute drive from town.

Get a private car to drive you to and from the airport.

From the moment they picked us up at the airport, to check in and everything in between.

We rented a garden view room and actually did have a partial ocean view.We had our car service stop at a local grocery store to stock up on food and water on the way from the airport.

Resort will arrange for your transportation to and from the airport.

Taxi ride from airport was approximately 35-40mins and taxi from resort to downtown was 10min.

Now for a few tips: the resort can pre-arrange reasonably priced airport transportation.

Arranged for airport transportation directly through the hotel with TransPeninsula for a very decent $36 per person round trip.

We pre-booked transportation for our family of 4 to/from the airport through the resort for $36 per person roundtrip.

I would not want to take the airport shuttle and just stay there without having a car.

We've stay here enough times now to know what to pick up at La Comer on our way from the airport.

We used their car service round trip from airport and would do it again after we heard stories from spring break kids and their experience with taxi drivers.

The restaurant is overpriced and no even tasty.

Paid over 1,000.00 for mold in the shower, bathtub and kitchen sink.

although Cabo is getting mre expensive each year.

There is only one restaurant at the resort and 2 bars, quality of food and drinks below average and expensive for what you are getting.

There is one restaurant on the property…great food and amazing service (a little pricey).

Restaurants there are over the top pricey and the food does not justify this.

For groceries to avoid the restaurants, there is a La Comer close by (5 USD for Uber each way).

but we had cab fare for nine people to and from Marina that got expensive.

Ubers come straight to the hotel and cost anywhere form $6 - $15 to go to downtown Cabos San Lucas.

though that would have paid me $150 out of the resort fee).

My husband and I are PAID OFF Welk Owners.

The restaurant charged over $5.00 for diet coke.

Originally thought we’d have to pay $135 USD per massage for an hour and a half massage

I saw a negative review "Avoid at al costs!!!".

Room quality is poor old, outdated, and dirty.The restaurant (only one available) at the property is expensive and serves horrible bland food.

On the same day we rented a car, you get 24 hours for the $56 through the concierge, we also wandered over to Santa Maria beach to do some snorkling in the morning.

We went to Chileno and Santa Maria beach instead which were amazing for snorkeling.

Chileno Beach and Santa Maria Beach are minutes away.

There is an additional $7 USD a day resort fee, which was well worth it as we used their beach chairs, beach umbrella, and pool towels every day to visit the surrounding beaches (Santa Maria Beach and Chileno Bay were our favourites).

Better snorkeling was at Santa Maria Beach, a 5 minute drive from the resort.

We saw todos santos, arches, 2 cabos, Pamilla beach, Cerritos beach, Santa maria beach and our favorite for snorkeling Chilleno beach!

Hyatt Vacation Club at Sirena del Mar

price

Free parking

Free High Speed Internet (WiFi)

Pool

I have to mention that I left a valuable in my room after check out and the hotel sent a cab with my article to meet me at the airport.

Overall the experience was a great value, including the hotel to airport shuttle transfer which was seamless and drama free.

We went to the airport, came back and packed up our room.

I would absolutely recommend purchasing transportation to and from the airport as part of your stay.

DO NOT USE THE DESTINATION SERVICES FREE AIRPORT TRANSFER!!!

Also, paid $150 for airport shuttles b/c RIU only offers free transportation if book with them directly . SCAM.

We booked airport transportation through Riu, and had trouble connecting with the driver when we arrived.

RIU provides a shuttle from the airport to the hotel  if you book directly and check off the box for transportation.

On arrival to the airport, we were picked up by the resort, as we booked that pick up as well.

Returning to the airport was much easier as all the tourism and timeshare people were in the same place.

When we were leaving on 4/16, we came upstairs at 8AM to return the
wheelchair and attain our deposit in time for our return to the airport at 9AM.

We arranged airport transport through the hotel when booking.

Amstar private suburban to/from airport was perfect.

Transportation  to and from airport  was suppose to be included as long as you called In advance to set it up.

but the transportation was on time and got us back to the airport in ample time to get checked in.

that is why booking your transportation from the airport to Riu Palace online with Cape Transfesr is your best bet, just as Riu Palace they have an excellent online reputation and the rates for a private suburban for you and your party is less than 100 bucks, they even offer inexpensive shuttle if you don't mind sharing.

Our car service was 30 minutes late to the airport for pick.

Done with RIU, when we set up the reservations we were told we would get round trip transportation from the airport.

Upon providing my reservation information, I was guaranteed a pickup from the airport.

Around the property, it seemed to be stronger and more consistent.That is a concern as we were stuck having to do zoom calls in public areas of the hotel for the WiFi and that was not as comfortable.

but you also don’t want to run up your mobile phone bill by using 3G/5G when WiFi ***should*** be PLENTIFUL.

However, my partner got their phone taken from one of the cubbies at the neon party and unfortunately it wasn’t recovered before we had to leave the following afternoon, so I’d suggest keeping anything valuable on you or locked in your room.

My son also stated that when he went to there called the security guy on his personal cellphone..not on the walkie-talkie not on the hotel phone.

She
told the person on the phone that we need both housekeeping AND maintenance.

My friends had to call a pharmacy themselves.

Brother had blood stains on his duvet
- Had to call and ask 3x for a rollaway bed

He calls the front and gets the room number.

We were not allowed out of room come Sat and that was all the food given until 2pm - after numerous calls.

After realizing this I wandered around and asked 3 different security people to let us in our room or at the very least call the front desk to have someone come let us in.

Could not even talk or hear music on the phone.

My only tip would be to upgrade the plugs etc to accomadate phones etc.

Had to call for maintenance to get it unlocked.

There was a sense of dissatisfaction if employees didn’t receive tips for the slightest of actions as calling a cab.

I figured no one was taking me seriously so I did not want to call and instead just went there.

I attempted to call the front desk 5x from the phone in our room without any success.

Before then my phone was turned off so I was not able to locate it.

- If you are less mobile, please note there are LOTS of stairs to get around here. I would like to note that Nicole tried to make amends for the many issues we had in our room upon checkin by making us a few "reservations" at the specialty restaurant (though getting a table at the restaurants was not hard)

If you like snorkelling, lovers beach, Chileno beach and Santa Maria beach are all worth a visit.

but when 
we opened our doors, we were taken aback by a very strong overwhelming sewer stench in both our 
rooms.

- Moldy bathroom and dirty bedroom furniture.

Rooms showed signs of mold and smell of mildew.

The sheets feel wet and everything smells musty.

The windows, balcony, furniture were left FILTHY!

Just a disgusting experience especially the food.

Smells like sewer really bad and rooms have fallen apart. Beware.

but there are paint chips, chipped wood moldings,cracked tiles, chukcn out of concrete walls, bathroom fans that don't work, etc.

Even the Saxaphone was dripping in sweat which was also not appealing.

Smoking locations are not wheelchair accessible and too remote.

very stiff and questionable and the seafood smelled like it had been left out in the sun for days.

Very warm and smelly elevators, lacking any form of ventilation.

Food lacked flavor, floor in room got my feet dirty when walking barefoot on first day of stay, sometimes it smelled like sewer water in our room and on the atea by the pool, taxi service super high compared to local rates

but since there was no exhaust fan in the bathroom, the room felt musty and a bid humid.

They shouldn't put the smoking station by the swim up rooms that people pay more money for!

but our neighbor smoked on his balcony, there was someone by beach washrooms smoking, guests on ground floor with pools attached smoked in their pools and a few poolside smokers trying to be sneaky.

We'll just open the balcony door and enjoy some fresh air since the room was musty smelling anyway.

Hotel Riu Palace Cabo San Lucas

phone

smell

Free internet

Good to knows:  Sign up for Riu Class and get complimentary airport transfers.

When group shuttles arrive from airport it can get slowed down 

The transportation company they hire for airport pickups were great and we had a fun van ride to the hotel.

If your package includes transportation from airport to hotel make sure to check that they email you the voucher.

Check out was smooth and easy, as was arranging transport back to the airport.

The website stated that they have free transportation from airport to hotel and back to airport!

We ended up just paying $80USD to take a taxi back to the airport.

You can take one TO the airport ($30 vs 80-ish)

For all our airport transfers and tour booking we used Roger Ramirez with Affordable Cabo Transfer!

My husband and I were picked up from the airport using the Riu's transfer company.

Price/ cancellation policy/ free airport transfers were all great extras.

Complimentary airport transport when booked through hotel.

but it was the day I was doing check out so I ask at reception, if there was a possibility for me to stay 2 hours at the party while I wait for my taxi to go to the airport, also said if there was a fee I could pay it.

This included the $86 round trip transportation from airport to the resort (~40 min drive).

We booked on Chase Ultimate Rewards points (Expedia) so did not have access to the free airport shuttle

We hopped in a taxi shuttle to go to the airport.

THE CONS

Shuttle service was provided by the hotel and was a cluster the minute we arrived at the airport.

It’s just 30 minutes away from the airport, located in a privileged area that offers a beautiful view of the ocean.

The provided transportation from and to the airport was nice.

but we didn’t have an issue with noise.

but it seems we were downgraded, as party rooms are smaller with no couch.The rooms have thin walls as we could hear everyone in the hall and at all times of the night.

they had nightly parties which is fine,but you can hear the music bumping throughout the night.

We were rudely awoken to this bizarre encounter.

One thing I didnt like was the obnoxious drunks who would make noises at all hours of the night and woke us up a few times throughout the week.

it is so loud - the rooms are not soundproof, constant door banking, people walking to/from the disco and/or parties shouting, constantly up every couple of hours.

Drilling started at 7am above our room and continued all day.

My Fav 

Tips:  electricity in the rooms turn on with a card - the towel cards work - you don’t need to use a door access card 
Overhead fan in room was cold with the A/C blowing - the switch to turn fan off was by one of the beds switches for lamps 
Room smell is mildewy iso be aware.

but so was sitting in the pool bar watching the water traffic and non-stop crashing surf.

Also EVERY night the room sirens go off in middle of night.

Which we are sure we were not we were following all traffic.

Incredibly noisy, thumping music morning,noon & night, no peace to be found anywhere.

We flew all the way from US to Mexico and hearing that from the hotel manager to go look for another hotel is absolutely ridiculous.

These parties don't go any later than 11:00 so the noise from there was a non issue and I am very noise sensitive.

A bunch of us shared what we were told while we were at the pool that day and it was easy to see that they weren’t prioritizing the air conditioning system to be fixed and we’re just kind of telling people what they wanted to hear.

I could care less about the noise and partying that’s what vacations are about.. so that type of Karen complaining should just stop.

And you can basically hear the bass/music from the party pool anywhere in the resort while the parties are going on.

Grab a city bus to swim and snorkel at Santa Maria Beach, Chileno Beach and Pamilla Beach and don’t forget to water taxi across to El Arco.

Definitely not the cleanest inside the room and the rooms were always cold and damp when you slept.

I say this because OMG it was disgusting how many flies spread like crazy when opening a door to get hamburger toppings.

I agree, outside of a few restaurants the food was disgusting (even the burger spot was gross) and staff sit around and let flies all over the food.

I mainly stayed in the room the last two days to get some peace from the vendors and loud music and nasty food.

They demanded to enter the room to check for smoking.

At the end of our second day after eating in the Asian restaurant, half my family and I got laid up in bed with a bad case of Monetzuma's Revenge (vomit and diarreha).

My only complaint was the coffee at the breakfast buffet was absolutely disgusting - must have been made with tap water with swamp scum in it.

They do NOT offer any kind of room service 
And to make matters even worse, our room reeked of mold and mildew.

Grr 
First night at disco smelt like puke.

The restaurant food was awful and disgusting.

Manager (Evan) is rude, all the front desk people are rude, roaches everywhere in the dining hall, dirty and filthy snack bars, I can keep on going.

Bugs and debris on the surface, bugs and debris on the bottom, and a literally sheen of nasty everywhere.

-The lines were disgusting, stained and dirty

-The dining area is swarming with bugs

-Little children grabbing food with their hands

-There is no business area so if you have to do work, you either do it in the room, the reception area which has no air conditioning or the sports bar, where children run wild

-It’s useless to have reservations at restaurants because they let anyone in 

-Oh yeah, you can show up to the restaurants in your swimwear.

The pools and pool parties were super fun until I started to get major skin irritations on my feet and below the waist… ya the family jewels are fluorescent red, peeling, and extremely painful.The doctor said it Looks like a very bad chemical burn.

The room was smelled like mould when we got in and the shower leaked water

The food why you could find something edible was a disappointment especially the Italian restaurant yuck!

Everything tasted horrible and disgusting!

Yes, shower works, with really stinky water.

The server went as far to turn OFF the machine in front of us so we couldn't use it ourselves for self-service, DISGUSTING!

Hotel Riu Santa Fe

quietness

We booked airport transfers through the resort for safety reasons, and it was the most we’ve ever paid for a family of 6.

From the moment that we were picked up from the airport, to the moment we were dropped of at the check in line at the airport it was FiRST CLASS ALL THE WAY.

From the minute we arrived to the Montage from the airport, we were spoiled!

After leaving the resort and upon arrival to the airport there was a Montage staff member waiting for us and he escorted us through the airport and made sure the process was facilitated and accompanied us until we got to security!

- Lastly, Benjamin that met us at the airport for departure and escorted us through the departure paperwork etc.

We felt safe in both, Montage's car was an Escalade and the Uber was a Honda:)  
The airport was very clean and you could see everyone at the hotel was cleaning all the time, we had to wear masks at the spa and at the children's center

Upon return - Cabo airport takes everyone's temperature and makes you fill out a form upon arrival.

January 2-5 visit 2 couples 
Entry to the hotel was easy with a private Montage airport pick up and no line at the  front desk.

The hotel airport transfer of $280 is also very extreme.

The Montage had representatives at the airport upon our arrival and departure.

Sebastian arranged for airport pick-up and welcomed us one more time.

From the time we were picked up from the airport until the time we checked in to leave we had THE BEST service we could have ever asked for.

Our 4th night free package with breakfast & airport transfers thrown in made this an easy decision.

He was AT the airport waiting to escort us!!!

From the front desk to management to concierge, to restaurants to bar to pool and beach personnel to housekeeping to house limo drivers to lobby personnel to golf cart drivers to retail shops to the Montage representative who is actually at the airport and assists you when you arrive and when you leave (so necessary and such a great idea) to landscapers to anyone and everyone working at that resort .

From the airport greeting to the airport send off,
EVERYONE was amazing.

Emailing the concierge regarding our ride from/to the airport was smooth and very helpful.

One, it's centrally located between San Jose del Cabo (airport) and Cabo San Lucas (tourist attractions).

From the moment you arrive at the airport and you’re whisked away by car to the resort you realize you are among family.

From the moment you are picked up at the airport to the moment you return to the airport for your flight home you are made to feel special.

I also agree with some of the other reviews that say that they need to do a better job of explaining to people the status of the construction because it is happening on both sides of the resort..

(See my previous review for more details) 

This review is for the recent construction.

but I think you just need to make sure you get a room that’s far away from the construction on the hill and more in the middle of the property for the best experience.

Only negative, is the construction, which in full disclosure they did mention during booking and offered a credit, was quite louder and more disruptive than we anticipated.

There was construction work goin on near my room so it was a bit annoying. 3.

It was one joyous surprise after another that more than made up for the noisy construction.

Right now, you have construction on both sides of the property (Nov 2021) and does not look like it’s going to be done anytime soon.

The only cons I would mention is the cost (the place is not cheap) and the construction that is going on on either side of the resort.

Construction- there is construction nearby- if looking at ocean- on the right side (West side of resort)- so ask to steer clear of rooms on that side as it can be loud- we had rooms 718 and 728 and needed to be moved due to lack of view and noise.

Would be 5/5 except for the noise of neighboring construction to both the north and south.

Yes, the prices are high, even for a five star resort ($85 for a small filet of fish, $90 for a duck breast) 

The lunch items which we tried a different item each day got progressively worse and more expensive approx.

Food and drink is expensive, like more than I was expecting and I generally don't care about that stuff LOL!

The mediocre:
For the price (we were paying around $1700/night), I did expect more from a service perspective and was hoping service would be more like the Four Seasons where they anticipate your needs.

We took advantage of stay 3 nights get a 4th night free , airport transfers and $70 food credit each day , make no mistake , this place is expensive

They really took the time to pay attention to the small details.

but at least they lived up to their price (for a one time splurge).

$30 cheeseburgers and on and on.. so for many staying here that is no problem at all- for others- something to think about before booking.. if the price is fine- then do it!!!

Oct, 9, 2020

Jun, 28, 2020

Dec, 28, 2023

Dec, 11, 2023

Jan, 1, 2024

Nov, 24, 2023

Mar, 24, 2022

Jul, 3, 2021

Apr, 23, 2023

Apr, 23, 2023

Apr, 30, 2023

Feb, 19, 2020

Aug, 18, 2019

May, 17, 2017

Jan, 2, 2014

Jan, 9, 2010