but due to lack of desire to make any attempt to provide any form of customer service to guests.

The corridors were notable due to the creative use of mirrors.

Unfortunately I didn't make breakfast due to enjoying the delights of Bydgoszcz too much !!

Due to us having a 9:30am train the next morning to Gdansk, our stay in the hotel was going to be under 12 hours.

Central location, friendly and helpful personnel, good rooms.

great location in the old city center, great food and great friendly service.

Other hotels closer offer a more friendly service.

Finally the staff are all very professional and friendly with an in house comedian working the bar who is also very entertaining and friendly with the guests which makes the whole experience very welcoming, relaxed, informal and enjoyable.

Staff very friendly in restaurant, a little bit less so on the reception,

Staff very friendly and helpfull, they tried to score some hair conditioner for me

We stayed here for two nights, when visiting family, and found everything to our satisfaction, including our room, our meals and the friendly, helpful staff.

- Staff: helpful and friendly, clearly a well run place.

During our stay all of the hotel personnel were helpful and friendly.

Friendly staff, clean modern rooms and a really great selection for breakfast.

Very friendly staff, rooms are ultra modern and ideally situated across from the opera house and park.

The staff was absolutely wonderful; very helpful and friendly.

The staff couldn't be more helpful and friendly which makes your stay that much better.

More than friendly staff, happy to help out a firat time visitor.

The staff is really friendly and they will make everything to help you.

Great and very friendly staff, fantastic location next to the river, in the city center.

Given that the rest of the room is in such good condition, it seems odd that the bed would be so poor by comparison.

I stayed one weeknight at the Mercure Bydgoszcz “Sepia” hotel, booking an apartment (suite) with a large living and entertaining area, a moderate size bedroom, and a massive bathroom with freestanding tub, walk-in shower, toilet, bidet, and double sink.

On warm days, a wonderful view of the city and the opera house from the terrace upstairs. I recommend and thank you :)

Located across street from new opera and a short walk to the old parts of town.

Well located to the old town and opera House.

The hotel is located in the city center, next to the Opera and a short walk to the Old Town.

Great location near the river and the opera house.

The Bydgoszcz Theatre is just across the road, so this would be an ideal hotel for those who want to take in a show.

The hotel is located in the city center, very close from Opera and main square.

The hotel is well placed for the Opera house and the local town.

- Location: great - in the centre of town and right next to the Opera House.

I was stay 3 days in this hotel and All was Ok staff rooms clean and lărger very good breakfast and also well located near to the Opera and 5 min to the Old Centre and Gdanska street.

Great wine cellar, mostly for business entertaining, roof deck with nice view, parking lot, near bus and tram lines, good walk to train station, bus station and mall.

The staying at Mercure Sepia was so pleasant and relaxing, the hotel enjoy a pretty central location just in front of the Opera and few steps away from the island on the river and the city centre.

Five minute walk to old town and over the road from the opera house.

5 minute walk fro Opera House and the river bank.

The opera house was opposite & so was the bridge to the old town & square.

but a very convenient location for the Opera House and Old Town.

Everyone is very attentive and professional.

I asked couple times at the reception for an additional coffee & have received nothing.

the all stuff were kind, nice pictures of Bydgoszcz on the walls in the room, good location in the centre of beautiful city

The hotel staff are quite pleasant—friendly and polite conversation, eagerness to help, and very accommodating.

Hotel staff is very professional and helpful.

Rich breakfasts, very polite and helpful staff, the lady at breakfast asked whether our son would eat something from the buffet or prepare pancakes for him.

As a silver level member I did not recieved welcome drink not to mention late check out which is for free  ( it was only 60 minuts and man in the reception demanded  10 zl - it is funny monet -but rules are rules.

Staff welcomes me very warmly every times.

I highly recommend Mercure Hotel for all kinds of trips.

Hotel's staff very professional , kind, and competent.

The staff are amazing always willing to help, we will stay again when we are in Bydgoszcz later this year.

The staff where excellent,
 they couldn't do enough for you.

Room was big enough and tidy, staff is very kind and helpful, everyone speaks good English.

The pluses are that it's central, with good staff.

The staff is professional and accommodating and the parking lot is offered from the side street.

This is very good location near by the charming Old Town.

There are stacks of restaurants, cafes and bars in old town across the river from hotel.

The Hotel itself is a good standard 4* boutique style establishment in a fantastic location, with the old town directly across the river with easy access by multiple bridges.

Hotel is very centrally located with old town, shopping streets and so on.

Having spent several hours walking around the nearby Old  Town, we enjoyed a drink, sitting on the rooftop terrace.

The rooms are well appointed and the hotel is excellently located for walking around town.

however would recommend getting out and exploring the town

Best place to stay in the town!

Clean airy room, excellent bathroom and hot shower, good location across the river from Old Town, restaurants and museums, incredible, generous breakfast.

The hotel is well located, just across the river from the old town.

Mercure Sepia is wonderfully located at the outskirts of Bydgoszcz old town and the view from the top of the building is breathtaking.

The old town is just across the river about  15 minutes walk.

Mercure Bydgoszcz Sepia

poor

show

town

staff

Kazimierza Wielkiego, Fontanna Potop, Awangarda Club, AVA 3.0, Mózg Club, Main Post Office Building, Kościół Świętych Apostołów Piotra i Pawła, Municipal Art Gallery, FRYMARK bydgoski, Jatomi FItness - Drukarnia, Kino Pomorzanin, Break the Brain - Escape Room Bydgoszcz, Koscioł Klarysek Wniebowziecia Najswietszej Maryi Panny, mBank Building, Let's Play The Game, Klub Savoy, Undercover City Games: Bydgoszcz, Pomeranian Philharmonic, Kościół św.

Easy to find not far from city centre , paid parking average wifi ,helpful staff and a great menu ,room was spacious and very clean 
There was an in house Casino

The hotel has excellent location - very easy access to the old town and most important points in the city.

And you also can walk around as City is like huge square, empty inside (first thought was to built place to seat there

The hotel is really close to the city center.

The location of the hotel is outstanding, in five minutes walk you can be in the middle of the old city.

Thinking of going back to Bydgoszcz for a city break and would definitely stay in this hotel again.

Hotel is located within walking distance to City center.

A hotel worth recommending, in the city center, 10 minutes from the airport.

Hotel close to the city center, you can find in your room useful infotmations such as a map with all the places wort seeing in that city.

The hotel is Clean, very central to city, has free wifi, the food is good and the room facilities are well maintained.

All was well.adverts for celebrations in the City were all in Polish.international visitors would also like to understand the posters?

The hotel is close to the city center, just a walk of about 10 minutes.

I've selected for a business trip the Hotel City again, Four colleagues followed my recommendation and we all were not disappointed.

It's in the centre of the city, close to everything, the service was excellent, the food was great and the place was well maintained and clean.

The Hotel City is a very professional hotel for business travellers.

Well located it is at a walking distance to restaurants and bars in the city centre.

We had decided that we didn't wish to venture into the city centre so we ate at the hotel bar, the food was pleasant and delivered quite quickly,

but clean, Wi-Fi not the best but came prepared with hard wire, most if not all the staff speak English and are very friendly and courteous, Silver service in the restaurant which is still a pleasure to see, breakfast wide ranging and nice, Hotel is central enough for the town square and on a tram stop so you can get about easy enough.

Once again the staff were friendly and professional and the comfortable room was cleaned every day.

The Hotel staff were helpful, friendly and attentive.

Hotel is clean, staff is friendly, breakfast delicious, rooms tidy, location of the hotel is also well situated including easy parking at the same place - due to that facts I am always coming back and have no reason to try another hotels in Bydgoszcz.

Very friendly staff and comfortable lounge.

Staff friendly, breakfast good as usual, there's nothing what could prevent me from giving five bullets as rating.

As ever, the staff were friendly, very polite and very professional.

Great location, clean rooms, free wifi, lcd TV, friendly staff,delicious breakfast.

The staff are very professional and friendly and I recommend the hotel to visitors.

This place ticked all the boxes, friendly staff, good room, soft pillows, with complimentary waters and coffee.

Staff very friendly, rooms spotless and in a great location close to the main square and shopping centre's.

Arrived here late after a long drive ,free parking on the hotel grounds ,very friendly and helpful staff in a very nice reception area ,room was very spacious with many tv channels free wifi for multiple connections ,great shower area ,the restaurant was excellent and the Casino looked good

Good rooms, professional staff, a friendly place to stay.

Bar was open until midnight and the staff, particularly Agnieska, were very friendly and helpful.

The staff were friendly and the breakfast was good.

but neither very friendly, nor unfriendly.

Staff again very friendly and taking care of the customers without beeing obtrusive. .

Andrzeja Boboli, Barka Lemara, Most Jerzego Sulimy-Kaminskiego, Pub Kubryk, Mr Lock Escape Room #1 in Poland, Ulica Mostowa, DK by Dorota Kuźnicka, Centrum Handlowe Focus, Klub Lekko, SODA 2.0 Club & Lounge Bar, Bydgoszcz Basilica, Kraftodajnia - Mutlitap Bar, Folkstar Bydgoszcz, One Way Out, Muzeumkomorek.pl - Museum of Cells Bydgoszcz, Pub Jack, Bydgoszcz Center for the Arts, Stary Rynek w Bydgoszczy, Element Escape Room, Elixir, Cathedral of St. Martin's and St. Nicholas, VR World, Metro Club, Monument to Struggle and Martyrdom in Bydgoszcz (Pomnik Walki i Meczenstwa Ziemi Bydgoskiej), Butelki Pod Blankami, Cieszkowskiego street, Rzeźba Łuczniczki, Łuczniczka Nova, Bydgoszcz Tourist Information Centre, Most Jana Kiepury, Łuczniczka, Opera Nova, Manufaktura Słodyczy Karmelowa Kraina, Klub Kancelaria, Bydgoscy Partacze, Szlak Wody, Przemyslu i Rzemiosla TeH2O, Prolog9, Pomnik króla Kazimierza Wielkiego, Museum of Soap and History of Dirt, No Rules Escape Room, Mill's Island (Wyspa Mlynska), Centrum Edukacyjne RoboProject, The Leon Wyczolkowski District Museum, Kładka Wenecji Bydgoskiej, Młyny Rothera, Dom Leona Wyczołkowskiego, Leon Barciszewski Statue, Wyjscie Awaryjne - Escape Room, The Unreal VR, Polonia Stadium, Kościół Rzymskokatolicki pw. św.

The apartment and the entire hotel are kept in a high clean standard ,  service as well , included bar and restaurant .

Breakfast had to be collected in the lobby - very tasty and more than enough.

Very large room, catering was excellent with a sit down meal and buffet afterwards.

Didn't have dinner or lunch in hotel as there are plenty of nice places to eat out and prices are cheap.

but that has now gone ,restaurant prices very reasonable

Every Sunday restaurant offers special meals (like Croatian cuisine or deal for Mothers).

Only a short 5 min walk to the old town with tons of restaurants and bars.

Very good services, very warm personnel, quality of food was very good and breakfast rich.

Restaurant staff were really helpful, and even provided advice on other places to eat in town that would give variety.

Breakfast was awesome - a huge selection of food to suit everyone's tastes and dietary requirements.

We had a wedding party in this hotel, which  took place on 22/10/2016 - delicious food and welcoming staff, nothing was much trouble for them.

Had lunch and dinner in the bar on a few occasions and that was also very good.

Arrived on a Sunday afternoon when the excellent restaurant was serving a Polish buffet -- delicious food.

Room service for breakfast was also included in the rate which was fantastic.

I ate in the hotel restaurant as I arrived a bit late and the food was pretty good too.

We travel with kids a lot also so the provision of toys in the restaurant is a wonderful touch.

Świętej Trójcy, Manufaktura Zagadek Escape Room, Mural Zamilcz, Twenty Club, Bydgoszcz Jews memorial, Sup Tours Bydgoszcz, Bydgoszcz Sport Gallery, Bydgoszcz Autographs Alley, Bydgoskie Linie Turystyczne, Walkative!

I could imagine what the rooms were like following this great service and venue.

Room was pleasant and staff were helpful.

Room was spacious and very well layed out.

I surprisingly got a very large room with extra living area.

The room was comfortable and clean and was serviced daily.

We were very happy with our room (smoking!!!

I was here for business, the room was clean and pleasant.

There is a fitness room with treadmill and jakuzzi as well.

The rooms are very nice an cozy and are cleaned daily.

I would like to say thank you  the staff and  Mrs. Natalia for help and care during our stay.

Staff is very humble and they know English.

Restaurant on side, halls for conferences and all you need when you have to spend night or arranging symposium.

The staff were attentive, aside from the bar staff who would sometimes go AWOL for a period of time.

Staff were helpful and spoke good English.

It would be a much nicer experience if they had waited a while.

but we spotted a serious mistake in their wine list and waited forever to get our food served.

The last time I even waited around to make sure they came, and pointed out that

City Hotel

wait

room

restaurant

city

The restaurant (Oliwka) serves nice means, and the breakfast choice will make just about anyone happy.

Breakfast and other meals we ordered were also very good.

We found the offered breakfast to be better than that offered in much more expensive places elsewhere in the world.


Good hotel, good facilities, very friendly staff, breakfast is brutal, fantastic.

Excellent breakfast - even to much to choose.

The aircon in the room was effective and the breakfast was good, if a little eccentric.

The breakfast buffet was nicely done with a great selection of items.The location is a few minutes (no more than 5 minutes) by taxi from the town square.

I seldom bother with breakfast when I'm away with work,

Breakfast was good, the have an amazing ham.

but clean, staff was very friendly, prices are acceptable for bydgoszcz, the place is close enough to the city centre and breakfast is overall a good quality and decent variety.

Buffet breakfast good choice in 
airy restaurant.

The breakfast buffet had a large variety of food that was very high quality.

however, the biggest surprise, was breakfast (!

The breakfast are one of most delicious and so big variety, so this one could be the only reason why I choose the hotel again.

The hotel provides very good breakfast with wide selection of the Polish and international dishes, both cold and hot.

I have to say both the spa and dining experiences were absolutely fabulous.

The Room: The room was very spacious with two small comfortable beds, kitchenette , sitting area and dinning table.

Our room was very large, with armchairs, table and dining chairs, settee, desk, two large beds, and a wonderful view over the river Brda.

The dining room serves good food with excellent service.

Overall I was delighted with my dining experience there!

Staff as amazing and friendly as always, food good, bar good.

but not least, the lady at reception (forgot her name but she previously worked in Liverpool, UK) was so helpful and friendly.

All of the employees were friendly and super helpful.

but they were very flexible, and friendly.

This hotel had a very good bar and very friendly staff.

Despite the fact that the weather was very grim, rain, sleet and windy conditions thanks to the staff the atmosphere was summer like, warm and friendly.

Very friendly and attentive staff who desired to serve.

Nice quiet rooms with nice view from window, clean rooms, friendly staff and very good food.

Comfortable rooms, positive ambience, friendly staff.

They are friendly and professional and always have been.

The staff all spoke good English and were very friendly and helpful.

I have stayed here about three times now and each the service has been exceptional the staff here are very friendly and speak perfect English.

Friendly service from a staff who all seem to speak perfect English, an idyllic river setting, spangly chandeliers all over the place.

but with good tram links or a pleasant longish riverside walk to the centre ( a ferry runs in the summer) Very nice quiet well equipped riverview room on 5th floor (513) - friendly and helpful staff - Large, reasonably priced restaurant but style and presentation seemed more important than quantity; not much help if you are famished!

Conference facilities are good too and staff were extremely friendly and professional.

We normally eat out at Wernda, Meluzyna and Villa Calvados,

Clean, with all the services you could need, great spa treatments for very reasonable money, good food, helpful staff, lovely walks on the river, you can walk to the city centre bt there are also excellent transport links

luxurious, tasty, stunning …
Therefore I always organize my review to list the things we liked/disliked about reviewed subject and leave it to you to apply those to your expectations to decide how you would rate the same.

Diner was ok, price technical it was acceptable, service was good, sometimes long waiting to get all.

What I tried is the restaurant which is delicious and with a great service.

Within an easy drive/walk/bus journey of Focus Park if you fancy a meal or shopping.

Restaurant was fantastic, great choice recommended by waitress, certainly not disappointed, chef asked me to try some specials also that he was developing, again all perfect, will definitely use this place again.

When it is not a taxi because it is far a little from the station, it is severe.Because I did not have time to use a restaurant and the bar, I want to take advantage of the next time.

Very spacious room  very good quality of food at the restaurant  & helpful staff .

Great historic sites, shopping and restaurants.

I say accommodating because… as this was my second extended stay, the team made every effort to come up with combinations of their menu to keep things fresh.

I used room service and zurek was very good.

After being awake for some time, and not able to go to sleep anymore, I went to the reception in order to ask for a new room.

but sleeping on that small bed with just one small blanket was impossible.

The pillows: huge uncomfortable pillows that spoil you sleep.

I was sleeping at the wrong side, a lot of traffic noise and the trams starting between 5 and 6 in the morning to go to their starting place.

In hindsight, I should have slept on top of it instead of the bed.

but it just didn't allow for comfortable sleep for two. Also, seeing that a lot of things in the hotel were new, it was surprising that there was a very low number of sockets, so if you wanted to charge your phone, you had to unplug your nightstand lamp (?!)

but try and get a room overlooking the river. It's slightly quieter; however I didn't have a problem sleeping facing the road (I guess it depends on how light a sleeper you are!)

Even my negative points are the same as last year, quilt is too small for the width of the bed and no coffee facility in the room.

Firstly, the bed quilt was too small for the width of the bed.

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