Unfortunately the air conditioner did not work even one day out of a full weeks day.

even though they provided a portable heater it was noisy and led to a lousy night.

From my check-in to my check-out, anytime I interacted with an employee was effective (my problems/requests were addressed instantly) and that was conducted with the utmost cordiality and professionalism.

When I first got there the A/C wasn’t working properly in my room.

After getting them situated my wife and I went to our room which blew us away!

Water pressure was great and lots of hot water. Toilet closet could use a fan (I'm not going in there after my husband, ewwww!)

Even at check out the woman wanted to charge my card again for a purchase that was pending on Friday when I checked in checked out Monday morning I told her and had to show her that would post that day !!!

I have been emailing them for the last two weeks to get a copy of the invoice, so that I can get my points -

- the hotel stored one of my bags at no charge while I traveled around the country before I returned for another night stay.

but all the charges had already been reimbursed I figured why waste the trip?

but that it'll take approximately 60 days to receive the credit.

The hotel tried to manage the situation as best they could and did not charge for that meal

Beware of being ripped off by the hotel approved white taxis who try to charge more than double the yellow cab fare especially if you are from US / UK with limited Spanish.

i was charged a huge amount for early check without informing me.

Had a number of issues including an initial overcharge for the room (which caused other difficulties), a staff member wake me up in the middle of the night (an accident, apparently -- maybe looking for a different room?

As soon as you enter the hallway, on the left is a small ledge to put your key card.

The bill was incorrect as we were charged an upgrade charge for a room that was on the Club Level and was already a superior room. 2.

I took a cab the same day to 20 miles ride and the driver charged $22.000 Colombian pesos.

This last time we charged a lot by the kitchen for cooking our own  fish for us that we needed to bring  due to dietary restrictions.

Excellent Hotel, great location, well designed, super friendly staff, superb food, in particular breakfast (international and local including "Arepa con huevo" and "Tamales").

I had an extended stay in this hotel and from the beginning the staff was so helpful and friendly!!

And they were generally very friendly and helpful.

And most staff are friendly with smiling faces.

Extremely friendly and helpful staff
Outstanding Concierge Christian who won’t count his efforts to make your stay unforgettable.

The Grand Hyatt Bogota provided a professional, friendly experience for our family.

but they were all very friendly and tried their best.

The Hyatt is a wonderful hotel with very friendly staff, excellent food options, and a great spa and gym.

Not only is the staff very friendly and competent, the property and rooms are of high quality.

The staff at the restaurant we ate breakfast at each morning was friendly and helpful.

The staff is always very friendly, everything is super clean, and it’s very close to the airport, which is very convenient.

Beautiful hotel, view was amazing, staff was very friendly they just need to work on better communication.

The staff were extremely nice and friendly, they even left us some treats as it was my partner's and I anniversary.

Hotel was very clean, the staff was  friendly, the hotel was well located very close to the airport and many shopping centers.

All staff were very friendly and helpful.

Japanese Restaurant is a must visit location on the 14th floor.

The restaurants were awesome, I personally recommend the " Ushin Japanese & Grill", the food was marvelous, the waiters were very attentive and the view of Downtown Bogota was a big plus.

The second restaurant was a Japanese restaurant called Ushin and it's located on top floor of the hotel.

The food at the Japanese restaurant was fantastic.

Unfortunately I could only stay for two nights, arriving at the hotel you are immediately caught by the beautiful design and decoration, staff is very efficient and helpful, rooms are nice and clean, excellent Japanese restaurant on the top floor.

I booked this room because I was meeting a friend at the Japanese restaurant Ushin which is on the 14th floor and I figured it would be convenient to just stay there plus I love Hyatt.

Lovely view at the Japanese restaurant, paid $72 for food and drinks for two people.

Ushin provided us with a gorgeous view and decent Japanese food for our last dinner. I will say that Ushin was the only thing I had a complaint about: the items were fairly bland (more spice please!)

We had dinner at the main restaurant and at the Japanese restaurant Ushin, both are reasonably priced.

The food and service at the japanese restaurant is excellent.

Ushin,  which is a really nice Japanese restaurant on the 14th floor with great views, the main hotel dining room, bar meals and also a daytime coffee shop with sandwiches.

Big shout out to Ushin, the Japanese restaurant on the 14th floor.

There's a stylish Japanese fusion restaurant at the top of the hotel with a delightful view of Bogota.

Everything from the bedroom to fine dining in their Japanese restaurant on the top floor was excellent

They also have locker rooms for both male and female guests, and each has its own sauna and steam room, showers, and rest rooms.

The gym, pool, and spa services were top notch.

Spa menu is great and the treatments were much enjoyed.

The hotel has many amenities, like pool, spa and restaurants for all the tastes.

Very nice hotel with good amenitied and very helpfull stuff, 2 great restaurants and a very nice spa.

Spa services were top notch with a  great spa facility.

Don’t miss the Spa (biggest spa in Bogotá with an extraordinary selection of massages , facial cares,… by high standards employees very friendly and always with an non faint smile on their face.

Their breakfast and spa area were the best.

He also helped us find a nanny so mom here could get a massage at the gorgeous spa.

The pool, gym, and Spa areas are simply dazzling.

The Spa is amazing and it has a lap pool, hydrotherapy pool & plunge pool with waterfall.

The pool area is unique, nice sauna and steam room (separate of course).

The spa and bar (where the mixed drinks are top notch), add to the excellent experience.

We tried also the spa and had massages, very relaxing and good environment.

This is Full Service hotel, and the personnel are very attentive to the guests needs and comfort.

Delighted with the service I received during my staff and there was a consistency of excellent across all the customer touch points in the hotel.

The staff were also very attentive to our needs.

The hotel was outstanding and the staff even more outstanding!

but front desk staff really needs to be professional and pleasant.

Visually stunning, clean, great center city location, modern and amazing staff.

I had an issue (lost my cell phone) and the staff really went above and beyond trying to help me find it.

From the helpfulness of the staff to the immaculate condition, the architecture, lighting and design, there is no detail that wasn't meticulously thought out and it makes for an incredible experience all around.

Upon questioning the lady replied that there was no record of any upgrade in her system, and that all suites were fully booked.

The staff was courteous, the food at the restaurant was good.

The staff goes out of their way to help and provide anything you need.

The staff was amazing, 
the room was clean and comfortable, the breakfast was incredible (with a HUGE selection of food) and the amenities were amazing!

Christian (concierge/lounge staff) was charming, professional and helpful.

loved the personnel Williar at the restaurant and the girl at reception
rooms are compfy breakfast is extensive and delicious spaces are clean and comfy location is great
beds could be a little larger rest is wonderful

Between the cleanliness of the hotel it’s decor, professionalism and courteousness of all the staff has been by far one of the best hotels I’ve stayed in.

Grand Hyatt Bogota

creditcard

staff

japanese restaurant

Their solution - switch off the A/C and fan.

but a 5 star it was not), there was no sink in the toilet, the air conditioning was pathetic and we were incredibly hot most nights, and the decor was ok but very corporate business like, not comfy boutique as they promote.

Room did not have working air conditioning.

There A/C in room 507 was not working making it very cold and uncomfortable in the early morning.

I think the AC not working might be a common thing.

So my consolation prize was they gave me a fan for my room, are you serious. .

We had a little problem with the AC in our room

However, I will say that the thermostat wouldn't let me blow cold air into the room and it was a bit hot for my liking.

but AC was same, funny enough the hallways were freezing and the rooms were really hot.

Rooms are fine, noisy air con,  dry average food and absolutely nothing going on in the hotel - completely soulless.

The room is hot because the air-conditioning seems to be controlled and the layout of the room is weird.

That said, the AC unit in our suite did not work at all.

but without any air circulating in the room, it was stifling.

The only problem that we had was that our room sometimes got a little hot at night (not sure if the AC was working 100%).

So I paid 200 USD for a room without heating system, and Bogota’ at night is cold.

All in all, I’d recommend staying at the hotel a/ if they’ve got the aircon in the rooms working and b/ you’re not planning on eating there.

Air conditioning terrible instruction do not make any sense
You need call front desk to get it starter even them só etimevdo not know how to operate .

I'll start with my only negative and the only reason this hotel didn't get an "Excellent" rating - the A/C doesn't go any lower than 23 degress Celsius (or 73 degrees Farenheit).

They were going to charge us for the transportation despite the information stating transportation with a minimum of two night stay.

Hotel charges surcharge of mostly 40% of the room rate.

Will start from that they charge you every cup of water even 😅😅 asked many times from the room service for bringing me more water because in the room they live you water from 200 ml and thats all for all day!

With all that said, we were charged $466.00 USD per night for the B.O.G.

but regardless I was fully charged for the additional day

When checking out they used my card for those extras plus the also charged another $700 dollars for the complete stay again and now they will not return the funds.

No offer was made to at least remove the dinner charges (which were about $60 for two people) from the bill which I think was the least they could have done considering the fact that I was so ill feeling.

Odd system we found in the whole country when using the lift as you have to use your room key card and can only access your floor and the public floors.

Afterwards, I discovered that they charged me for "Hotel Insurance".

but still they tried to charge us 20k peso’s per evening for hotel insurance.

The one negative was observing  the female who appeared to be in charge of the dining room at breakfast (on Friday, 12/1) yelling at 3 staff members, not far from our table which resulted in them walking around with tears in their eyes.

One could ask for eggs any style at no extra charge.

although being very picky some details weren't properly checked : we had a badly leaking plug, only one set of robes & slippers and charging for the coffee in the room seemed somewhat churlish given we were in Columbia !

When we protested the charge was immediately removed from the bill - so they just tried an extra charge

The only problem we had was that during that week they were remodeling the restaurant at the lobby (a micheline star chef will be in charge of the restaurant) and every night the smell of paint was very strong.

We had prepaid through Expedia so these charges were obvious to us.

We didn't like how often room card claims it is 'exclusive' and maybe related to the attitude of the staff,

The decor of the hotel is elegant, yet not too loud - there's a good balance between style and functionality when it comes to the rooms.

There should be a soundproofed door separating the two.

Highly recommend it for anyone staying in Bogota and wanting to be looked after 

Only reason why It is not getting 5 stars is because I booked a massage and the spa door didnt close and could hear all the gym noises , not relaxing at all.

The only downside is the door to the bathroom which is made of glass; fine if you’re traveling solo

The door is floor to ceiling and made of opaque glass, so if you are lying in the bed, you get to watch your companion  use the toilet through the glass.

The rooms are a little compact especially the door getting into the toilet.

Glass doors to the toilet is not our favourite

So modern that there was a glass door into the toilet.

Some people might find it a little odd that the toilet is in a separate little room next to the door to the room itself, totally separated from the rest of the bathroom.

Always opening doors and greeting me when i came back from a day on the city streets.

We had to keep our room door open so that we could breathe.

The entrance to the hotel was blocked twice as the door opener was not attentive.

This being said, I had a few problems:
--Housecleaners banging around in room next door starting at 7:30 in the morning.

When we arrived we learned, that the door to the emergency stairs are closed.

however, literally next door to the hotel there were Military Police with simi automatic weapons on post at all times.

The toilets, with their simple glass doors which had a gap between door and frame were strictly for couples who are comfortable being in earshot of each other.

but could be improved in terms of functionality and privacy (my view from the window on the courtyard was probably not as good or interesting as the view the people in building next door had!)

As you can see, my friends hand was badly wounded with his struggle to open the door and get out of the place.

Why am I mentioning so much about the shower door?

Service was simply outstanding from the front door to housekeeping - not in your face

The hotel has a beautiful and calm interior, very comfortable beds, great rooms and the staff are extremely friendly and helpful.

Staff are all incredibly friendly, likeable and efficient, and most have a little English for non-Spanish speakers.

Staff were friendly and several had decent English, which is not so common in Bogota.

but we did on Saturday night and I have to say the food was good the staff friendly even though I am sure we confused them with our poor communication .

Staff could not have been nicer, friendly and accommodating.

All staff are super friendly, always willing to assist, fantastic customer service and most of the staff speak good English.

This is a very comfortable and friendly hotel.

Rooms are very well designed, very friendly and attentive staff, dinner was excellent .

It is in a great location and has friendly welcoming staff.

I think that BOG is the most beautiful hotel at Bogotá and the people in charge, and all the team are charming, great professionals and very, very friendly.

The staff was very friendly and helpful in arranging excursions and restaurant reservations.

What sets this hotel apart is the staff: all staff members are extremely friendly and helpful, be it in the lobby, the restaurant etc.

Courteous, professional, down to earth, and friendly.

Friendly staff, nice food, great swimming rooftop pool and nice spa service in one of the best spots in Bogotá.

Hotel your home in Bogota' was a sign of the warm and friendly welcome and the exemplary service  .

The Business King room was spacious, clean and comfortable and the staff friendly and attentive.

but it closes at 4 pm, just as you’re getting back from your day out, because it interferes with the rooftop bar.

The hotel is located on a major street that is within walking distance to upscale restaurants, shopping and some of the best rooftop bars, such as the hotel itself, Apache and Andres.

Rooftop bar was lovely, with seating around the pool as well.

The food is terrific and the rooftop bar is a perfect place to end your day.

enjoy the full breakfast and the roof top bar !!!

Highlights were the rooftop bar with amazing view and the delicious breakfast.

The hotel breakfast and rooftop bar were both great as well.

The roof top bar with pool had great views and ambience.

The rooftop bar is good for drinks (or finding a girl for the night, if that’s your thing).

I didn't have time to check out the pool or the rooftop bar

Roof top bar pleasant
Would def recommend for 1st trip to Bogota

The rooftop bar and lounge are a very relaxing place to end the day or start out the evening with a late afternoon swim.

However, I did enjoy the view of the city from the rooftop bar.

Other amenities such as the rooftop pool and lounge is very beautiful as well.

Nice pool on the roof top, free bottles of water.

It is located in a quiet neighborhood and has a beautiful rooftop pool bar.

The rooftop pool and bar are very pleasant.

The swimming pool on the rooftop is beautiful.

The rooftop pool has a beautiful view and the suit is nice and spacious

I had time to try the gym and roof top pool, both great, and had a long breakfast in the restaurant.

The ambiance is good, the breakfast excellent, the roof top pool cosy.

Very attractive common areas, with lobbies, bars, rooftop pool and bar and a great, modern gym.

The rooftop pool is a great plus to have and drinks up there at night time a perfect way to end a busy day.

The hotel is well set up with a nice rooftop pool.

The rooftop pool and bar gives amazing city views.

The service is exactly what you would expect from a mid-sized boutique and the rooftop pool is a real selling point.

Great place to stay with great service, rooms, food and the cherry on top of the ice cream is the gorgeous rooftop pool / lounge area!

The rooftop pool is impressive with amazing views of Bogotá.

The best part of our stay was the amazing rooftop pool and bar.

The location was good with plenty of restaurants and bars within walking distance in a safe area.

The location is excellent - walking distance to many bars and restaurants in a safe area.

Nice large rooms in safe neighborhood near restaurants like La Brasserie and DeLuca.

It is located in a nice part of time, and the neighbourhood seems safe.

BOG Hotel is located in Zone Rosa, a very nice and safe neighborhood (which is important in Bogota).

The rooms were clean and funky with the best shower  I have experienced in a few years and the breakfast was excellent.The Location was near all amenities  and in a very safe area.

Members of the team did their best to communicate with me in English.Pros:- Overall staff service was great- Good and overall safe location- Nice, modern interior- The breakfast is great, and morning staff very pleasant to interact withCons:- The rooftop terrace is closed for renovations, yet there was no mention of this on Expedia or the BOG Hotel website.

good points / bad points:
- neighborhood is residential and safe so you can walk on your own even at night
- there is nothing to do around the hotel (aside from shopping malls)

Area quite safe to walk around- good restaurants around.

i chose this hotel for its location as i was travelling alone in bogota - it was perfectly located to access shops bars and restaurants in a safe area of the city.

Location is in a very safe neigbourhood containing many restaurants and bars.

The location was fantastic, it was a quiet and safe area with plenty of restaurants and shops walking distance.

A very relaxing, safe neighbourhood and an ideal place to stay in Bogota so long as you’re patient with the traffic when venturing into the city centre!

Located in a beautiful, safe neighbourhood.

It's in a great location in the upmarket end of Bogota and feels like a very safe neighbourhood.

Super nice hotel in a very lively and safe neighborhood of Bogota.

She was extremely cordial, responsive and helpful--a true professional.

The pool is a great asset and contrary to other reviews, we were able to access it most days (I'm not see sure why you couldn't access it after 6pm, disappointing).

Located in the chic part of Bogota, close to high end shops and restaurants, the hotel is well designed, with a comfortable bed, powerful shower, excellent breakfast and a very willing staff.

The service was professional and helpful.

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