AC noise in suite sounded like a jet engine.

A/C system was difficult to maintain noise levels.

Our cooling system was awful, it was a super loud fan that came on and off all night long for like 5 minute spurts.

4) our room had a moldy smell - no exhaust fans in the bathrooms.

At night, the air conditioning would make a loud clank every time it would cycle on, keeping us awake most of the night.

A/C vent in ceiling did have water dripping from the vent.

There was also one room that had no AC the first night.

After returning from dinner in the replacement room we turned the AC on because it was a little warm and the mildew smell permeated through that room as well.

However, room a/c and shower water temperature left some to be desired.

No sleep because of the loud air conditioner, no working bathroom in my room so had to go to the hotel lobby for bathroom from 3rd floor.

The only issue I had with the bathroom was the lack of exhaust fan to prevent mirrors from steaming up.

but the only issue was there was no air extractor in the bathroom so if you take a shower it gets all foggy unless you leave the bathroom open.

The bedroom was quite, until the AC went into standby mode then it is very noisy, especially hearing the water leaking.

However, I am not a fan of the new heavy comforters currently used in many hotels, same case here.

Ventilation fans should be installed in all bathrooms.

The air conditioner was so loud it kept me up most of the night.

The AC did not seem to be working as well.

A great choose for family and friends to gather for drinks or lunch.

The beds were comfortable and a lot of room for a family of 6 to spread out.

We stayed at the Hilton Garden Inn Hilton Head for our family’s weekend vacation.

Hotel doesn’t have much amenities for a family stay.

We had an family emergency in Hilton Head.

Lots of restaurants to choose from family ones to ones that accomodate a nice night out for parents.

We took a few days for a quick family getaway.

Will return and would recommend this hotel to family and friends. xxxx

Me and my family enjoyed every minute there.

Definitely will be staying again in the future with family.

but I will say that we booked five rooms for our family for my Granddaughter's wedding.

We choose this HGI when we visit family in Hilton Head because it is affordable and conveniently located.

This hotel had the two queen beds and the sofa bed room size that our family needs.

He thanked me for coming and gave me cold water for my family!

I will definitely stay here again and recommend to family and friends!

Just came back from a week in Bluffton, SC visiting family.

Pricey a la carte breakfast , free coffee in lobby in the am.

The first clue would’ve been the filthy tables snd overflowing garbage pail in the lobby.

The lobby was very beautiful and I really enjoyed working from there.

The hotel lobby was clean, the breakfast was good.

Hotel lobby is nice, rest of the hotel needs upgrade.

4 days with thermostat set on 66 and the room was still in the 70s with hallways and lobby like a sauna.

Clean rooms, bright lobby, excellent Staff and convenient to both HHI and Bluffton.

But the dining area is essentially the entire lobby.

The lobby was clean and gave you a sense of security.

Every time I walked to the lobby, she was there to greet me with a kind smile and always inquired as to how everything was.

But we were pleased with the Keurig coffee 24/7, both in the lobby and in our room.

Lobby inviting and plenty of covered parking.

Hotel had a very friendly staff, a lovely lobby, and a nice outdoor area off the lobby.

The hotel offers a late menu in the lobby which came in handy for my late night arrivals home from the hospital.

The rooms were clean and beds were comfy too.

Only received room clean upon request as per the pandemic changes.

I found the room to be very clean and the staff friendly and accommodating.

But once located, the hotel was clean, the room clean and comfortable.

The rooms are clean and having a K cup machine was great.

We found the room to be clean and spacious and the location is convenient to shopping and public beaches.

This is the same comfort level you would expect with a Hilton Garden Inn - clean rooms, comfortable beds.

Room was clean, staff was great, Digital Key worked perfect.

Room was clean, and fit our needs for 1 night.

This hotel is always very clean and the rooms are excellent.

Rooms were very clean and the breakfast was very good— some of my best ever omelettes!

The room was clean , the bed was confortable.

For the price we paid and being Hilton HHonors, this property was old, damp and not worth the premium price paid for a Friday night.

The elevator from the parking lot smelled like something had died in it.

The first night the room smelled like old cigars, there were no towels and the tub had yellow water or pee in it, called front desk to be blown off and a couple if towels brought to my room.

The sides of the tub were over caulked and moldy.

Disgusting especially when you step into it every time you get out of the shower.

but even in the second room, they all seem to smell the same.

The iron had plastic residue and we could not use it on our clothes.

Elevator was nasty and had not been cleaned recently.

I should also point out that the room was smelly and not “deep cleaned,” as they claim.

I had to switch rooms because the first one had a mildew smell.

The hotel sprayed some type of air freshener in the room and the smell was so intense we could not actually stay the night there.

Also we noticed when we first got there that the room smelled a little funny and with like a humidity and moldy smell.

I told them we were leaving because of the smell and that I would take the matter up with Hilton.

but our room smelled of smoke or some other lingering odor.

The carpet was covered in stains, the bed wasn't particularly comfortable and the comforter was disgusting.

From there on
Including creaky old elevator ,broken pool gate and cigarettes all around pool area.

Hilton Garden Inn Hilton Head

smell

room cleanliness

lobby

family

Personally- we will be reaching out to our CC company to report a fraudulent charge,

When the Wedding Block price was set up, the understanding that was given to the parent in charge of setting up the wedding block, a price was set per night.

OVERCHARGE for room that is small and uncomfortable.

"Here's her card and give her a call in the morning"per Tracy.

Only problem I had was that most of the Hampton Inns now have places to plug in your phones for charging.

To my husband and I, We think the owners have the wrong people in charge of running their property.

The outlet malls are just a few miles towards Hilton Head, bring your credit cards and spend the day.

The only problem was that our credit card was charged above the room rate and taxes upon leaving.

We had been charged for our one night stay,

When we checked in the employee at the  front desk swiped my card and it didn't take, he swiped it three more times and it finally went through, when I got to my room I went on line and checked my card and there were 4 holds on my card for $275 each.

but add this hotel to those facilities who now not only have instituted a 24 hour cancellation policy - but are pre- charging your room to your credit card before arrival.

Marvin was a credit to the hotel -- he fixed a broken TV and fixed a leak in the hallway.

At check out, the desk clerk added the room charges three times to our credit card.

We did have one issue where our room cards stopped working

Due to what happened, the GM did not charge us for that evening.

Don't make your customers walk over to the other hotel to see if a room is available, walk back to your desk, and tell them we are checking out and I want full credit back.

One of the workers who had been on the elevator casually leaned over looking at my room number on the key card and said yea you are on the right floor, we are working right outside your room.

There was a free breakfast in the morning.

The free continental breakfast was very good.

Overall, satisfied with our stay and the complimentary breakfast was a nice added touch.

The complimentary breakfast  is wonderful!!!!!!!!! !

Complimentary breakfast had a wide variety of items - even fresh smoothies.

The free breakfast was fine, not amazing,

Hotel was very clean, the complimentary breakfast was very good, all the staff were very friendly and helpful!

Hotel offers free breakfast and a good well stocked selection.

Room was clean bathroom was clean and the complimentary breakfast had something for everyone.

Hotel is very clean, staff is very helpful and nice and the complimentary breakfast is good.

Complimentary breakfast is a huge service, since it eliminates the need to go elsewhere to have a quality breakfast before you start your day.

The complimentary breakfast was the best I have ever had! !

but less than what we have had at other hotels offering a complimentary breakfast.

It is where they serve a free breakfast and they had a nice selection of pastries, bread and bagels for toasting, make your own waffles, fresh fruit, yogurt, grits as well as one egg dish and some type of sausage or bacon.

We had an awesome complimentary breakfast and also staff accommodated breakfast to go bags.

Very nice hotel located close to Hilton Head and easily accessed.off I95.

The location was convenient -- not far off the interstate and close to Hilton Head, SC.

The hotel is in a great location being close to Hilton Head, old town Beaufort, Savannah and great restaurants.

Great breakfast, clean rooms, friendly staff.

The room was clean and the beds are super comfy.

The rooms were clean and they staff was super friendly and very helpful.

Our room was clean (and I am quite discerning) and the staff were gracious (we checked in late and it was the last of 2 rooms).

Hotel was clean, check-in was super easy, room was clean and comfortable, bed was great and loved that we could have moving air circulating. Breakfast in the morning was back-to-full hot and cold options (thank you!)

Very clean rooms, comfortable beds and pillows.

Room was clean, organized, and sanitized.

The room was clean and comfortable yielding a restful night's sleep. .

The bed was comfortable and room was clean.

This location has a Great Staff, clean rooms, good breakfast, great location.

We were left wondering if the towels we had used to shower were clean - just disgusting!

Loose bathroom tiles, rusted tub drain, slow draining tub, musty / humid smell in room, roach egg found on carpet.

Mold in bath; tattered chair; cracked sink; baseboard tile lying on floor; elevator area badly scratched; poor customer service.

Shower caulk is nasty looking, big chip in tub.

We had to put up with a lawn crew who mowed and blew debris.

When asking for the manager Rita Pamler, she was always busy with a meeting only to see her outside talking to someone and smoking.

(427)

Our bathroom had an odor to it that wasn't exactly clean

but wasnt nasty, guess she had things on her mind.

The previous reviewer said that the hallways smelled like smoke.

The only bad thing was the hallways smelled like smoke

Our bathroom actually smelled and perhaps new cleaning supplies should be tried.

however this time we checked in and was given a room that smelled very badly, a bleach type odor.

Different from previous occasions this time we experienced smelly bath tub; no telephone signal; intermittent cable signal; dirty furniture; sticky carpet; broken bed sheets; clothing left behind from previous guest; dirty elevator floor.

I did not feel overly confident that the drain was a priority.

Room smelled too musty and Housekeeping needs to vacuum more thouroughly and clean surfaces better.

The pastries were stale, the orange juice really watered down.

twice we had small problems the first time the TV kept shutting off by itself and the bathroom light in the shower was burned out.

Hampton Inn & Suites Bluffton-Sun City

creditcard

free breakfast

hilton proximity

checked out early and realized very quickly (within one  hour of departing) I left my very expensive Bose wireless headphones and charging block in bathroom outlet.

- Plenty of amenities in the room
- Location is fantastic, depending on what you're on HHI for
- The price was 1/2 or more of pretty much any other option on the island when we traveled
- Water was hot and pressure was good

THE MEH:
- The furniture is dated and a bit tired.

They also had Clorox wipes, custom hand soap, paper towels, trash bags, laundry basket, ironing board, step stool if need help getting in/out of the shower.

though the shampoo and soaps were more low-end and typical.

We appreciate the paper towels in the sink area!

Plus the room was filthy with pubic hair all over the bathroom.

Yes, the mirrors and fixtures might be old

The tub's water would not fully shut off and was constantly leaking.

not place the towel holders over the toilets.

The curb appeal is disasterous (pressure wash, litter pick, and paint your property).

The toiletries provided by the hotel had been previously opened which is gross.

It took the hot water for the shower about 3 minutes to heat up.

TV was flat screen, although very limited HD Channels, 
Shower was strong and plenty of hot water
Poorly vacuumed
Limited outlets for phone, tablet, etc

Business Center - 8
Computer and Printer worked with no issues

Breakfast - N/A
I did not eat there,

but the reason for this was that there was no stopper in the sink.

They have the be safe and clean and affordable.

Enjoy my stay at this hotel as it was very inexpensive and conveniently located off of 278.

Book your stay if your looking for something affordable!

Our stay was budget friendly and no frills.

Great location, inexpensive by island standards and the cash back is just a bonus.

The rooms were very clean and affordable.

The room
was clean, affordable, and unlike the other hotels we have stayed at: THE SHOWER WAS HOT and had high pressure!

VERY Inexpensive for such a conveniently located and nice hotel.

If you're looking for an affordable, clean, no frills place to say, look no further then Simple Rewards HH.

I will recommend this place to all visitors who looks for cheap and clean rooms
.

I would recommend this hotel to anyone who wanted a clean,comfortable, and affordable hotel to spend one or a few nights in HHI.

Keep in mind we bid the job based on the discounted lodging.

We were able to find this hotel in our budget and it was perfectly in the center of the town.

Mina the GM and staff were very nice and helpful  Hotel is Inexpensive compared to the rest of Hilton Head.

Affordable, extremely clean rooms, comfortable beds, and very respectable staff!

A nice inexpensive place for resting/enjoying at night after at the beach!

In short: The Ramada Hilton Head is cheap and in a great location for the price, good breakfast, free wifi, nice pool.

Even with do not disturb sign on the door.

so the employee eased the door open to a room and found it to be vacant.

The 3rd day she came to the door and yelled to get out of the hotel.

After my wife got back to the room, within minutes the woman who claimed to be the manager/ owner knocked on our door and told us to leave the hotel.

Has double rooms with french door , if want privacy.

But once inside the rooms it was extremely outdated, the door jams are rusted , not very clean, there was a very loud dehumidifier in the room which went off about 4 AM and made a loud beeping noise.

The only thing I would deduct points on would be for the bathroom because of a few yellowish and black stains on the walls and door.

Asked for a non smoking room which had a sticker on the door saying that.

However, what we did find was that the hotel really was more of a motel with the doors to the rooms opened to the outside, rather than rooms located inside of the hotel entrance.

Noise increased around 1:00 AM with screaming, laughing in room next door as well as outside.

Housekeeping was kind of annoying and knocked on the door to ask about towels

There was a blood smear on the bathroom door and the desk chair was filthy with sorays of questionable material.

Either by staying out late on the exterior stairwell and having a good old time, or by running up and down the breezeway knocking on our door at 2 in the morning.Housekeeping failed to show up one day.

While we were out of the room one day housekeeping came in and never shut our door all the way when they left so our door remain unlocked and a bit open all day until we came back.

This was after he had to put a wire under door to open it.

Room was standard except it's not convenient to close the bathroom  door because it swings  in directly  in front of the toilet.

Didn't like that the doors all opened to the outside.

.This hotel is out dated which you will know as soon as you open a door.

The staff was friendly, hard working and good at their jobs.

The lady I dealt with in the past was very friendly

The motel staff was very friendly (even tho still masking) and the hotel gave a nice military discount along with a genuine "Thank You for your service".

The staff was very friendly and the pool was to die for!!

No matter who is in the office they are helpful and friendly every time.

Overall very clean , staff friendly, and very quiet .

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