We heard the ice machine and elevator doors throughout the day and night.

Must use stairs because cannot access elevator because of locked first floor door.

The web-based checkin didn't work, there was no acrylic shield at check-in, no employees were wearing masks, and there were no signs at elevators or breakfast asking for the simple courtesies that could reduce the spreading the virus.

There was a planned power and water outage for later that night and a short glitch with the elevator in the morning,

There is an elevator if you are on an upper floor.

Has an elevator from the lobby otherwise stairs to second and third floors.

When we checked in the elevator was not working.

However, the elevator was broken during our entire stay and we were on the third floor.

I noticed a comment earlier about the elevator.

My 80 year old grandma and two kids had to climb stairs because the elevator was out.

Lightening had struck and caused the elevator to stop working, which shouldn't effect your stay, hopefully.

The front desk staff either doesn't know the lay out of their hotel very well or just plain lazy to tell you where exactly is the room located after you tell then you do not want a room near any exit, stairs, elevators.

The carpet is plush and the elevator has a marbled floor.

Not sure if an elevator at rear of facility.

We asked for and received a very quiet room on the third floor, far from the elevator and ice machine.

After a fast and friendly check-in, we went to a well lit room with two comfortable chairs, plenty of storage space, a microwave, and a mini-fridge with an iced-over freezer.

The room was clean and the staff were friendly.

We were greeted warmly and the front desk woman was so friendly and smiling and helpful.

The hotel was clean and the staff was friendly.

The staff are very friendly and go out of their way to make sure that  your stay as happy as possible.

Tammy at the front desk was very friendly, referred dinner places for us.

Front desk girls were super friendly and accommodating.

Clean room, great breakfast, friendly People. Thanks

The staff all around were friendly and accommodating.

What a lovely establishment with friendly and extremely helpful staff!

The rooms were spacious and clean, the staff was very friendly and the breakfast bar options were a pleasant surprise.

Rooms are always clean and the staff is always friendly and pleasant to deal with.

Everything was great from checking in, cleanliness of the room, safeness of the area, and the staff.

Everyone there were so nice and willing to answer all our questions.

We felt very comfortable staying there and were very satisfied with the wonderful staff there.

The team that works there is professional and kind and the amenities leave you feeling like you don’t need to be anywhere else.

The front desk was extremely helpful concerning where to eat and what to do outside the normal vacation activities.

There was 3-4 other teams here as well and the staff were great…..despite the chaos.

The staff was nice and very accommodating.

This hotel is very nice, staff is great, location is also great and is the best place to stay in the valley.

I was very impressed with the professional staff, beautiful and clean hotel, and free pet friendly rooms.

Best Western Plus Flathead Lake Inn And Suites

elevator

Free parking

Free High Speed Internet (WiFi)

Pool

Abigail, the hostess, is lovely, friendly and helpful.

We arrived in the afternoon, and the friendly staff member escorted us to a luxurious river cottage.

The staff are friendly and accommodating.

Management and all staff were helpful and friendly.

She's very friendly and makes sure you enjoy your stay.

Cottage employees are friendly and helpful.

Very friendly folks, both at the Cottages and the restaurants.

The help were friendly and accommodating.

Friendly and professional staff adds to the experience

Short walk to downtown with very friendly shops and places to eat.

Everyone was very friendly and it was evident that their goal was to exceed the expectations of their guests.

Always clean, and the staff is super attentive and friendly.

The staff is so friendly and accommodating.

Thank you Bridge Street Cottage for your friendly services and the perfect night away!

The staff is very friendly and accommodating.

Our  contact was Abigail and she could not have been more friendly and accommodating.

Everyone was super friendly and you could easily walk to town (a football field away) to get coffee, dinner or shop.

Abigail was very accommodating and easy to work with.

The staff and owners so welcoming and helpful.

The Property Managers were gracious and accommodating.

but the team at Bridge Street Cottages make sure that you are comfortable, pampered and looked after.

but do be prepared to be impressed and overwhelmed by these beautifully designed Cabins along with  the Hosts being so very Kind and Warm.

This really made me smile because in todays world many companies don't have the integrity I saw displayed here.

It is a wonderful staff and always happy to help.

The staff was very attentive to our needs and requests.

The wonderful folks at the Cottages have gone above and beyond in their care of our family.

Great staff at check in and my cottage was perfect.

Abigail and the team at Bridge Street Cottages does amazing job at making you feel right at home!

Abigail was so incredibly nice and accommodating.

Abigail was great to work with when I originally reached out for cottage availability and again when  accommodating additional nights than originally booked.

They took out the pull out sofa and instead gave us two thin and uncomfortable roll aways.

It's a high end sofa bed, not one of those cheap uncomfortable ones.

Bridge Street Cottages

uncomfortable

Bicycle rental

The front desk staff were friendly and helpful.

Staff was friendly and helpful.Great view of the lake close enough to town for services and we were able to get food delivered.

The staff, cleaning- breakfast & front desk - were so courteous, professional & friendly that we can’t wait to come back!

Staff was friendly - Michelle Marie greeted all guests with a big smile.

The most friendly people work there and everyone we met at the pool was so nice.

Staff was very efficient and friendly, and helped us make a reservation at the restaurant on site.

Despite the craziness of COVID, the staff were friendly and found creative ways to make us feel welcome.

The staff were very accommodating and friendly.

The people here are over the top friendly and helpful.

The continental breakfast in the morning had a great selection and the staff were all super friendly.

The beds were very comfortable and the staff was very friendly.

Staff was super friendly and just couldn't do enough for us.

Fish and chips there were ok.  Staff was very friendly.

The staff is always friendly and accommodating.

Staff is so accommodating , the grounds are immaculate .. the pub had amazing food and the staff very friendly.

Thank you so much for the awesome customer service and friendly environment.

The room was clean and well maintained with beautiful grounds and friendly, helpful staff!

Of the five times calling the front desk the phone was answered only once.

Even when off-site, most of us in supervisory/managerial positions can be easily reached by email or a cell phone.

The hide-a-bed had no sheets, so we had to call and get some.

It was after 11pm, and the answering service said she'd call the manager.

She never even had enough gall to call us back!

I would call the bedding "homespun", fitting the log-railed bed, not luxurious.

There was no assistance answering any dialable # on the phone.

Although the website is a bit confusing with all the different room configurations a quick call to the hotel brings clarity.

Black mold in the bathroom, cobwebs all over ceiling, remnants of a dead squished mosquito on the wall, dead bugs in bath tub along with old beat up lamp.

but the tables were sticky and there was debris on  the floor and the staff member who was meant to be looking after the area far preferred talking hunting to one of the visitors rather than doing his job. Pity.

Here were the negatives:
- Very basic room, didn't even have a mirror, hard mattress, dirty carpet
- partial view of Flathead Lake, nothing special
- empty shower soap dispenser & empty tissue box in bathroom
- very basic continental breakfast with tasteless coffee and stale pastries
- continental breakfast not available until 7:00 am.

but because of the smoke he headed north.

Missoula, MT has suffered through a grey, damp, and dismal winter and my husband and I were looking for a quick getaway.

For $250 we did not expect to have filthy, stained carpets that you couldn't pay me to walk on without shoes, popcorn and other debris sprinkled everywhere, snack food across the balcony and a build up of grunge on the toilet.

Couch was dirty so we had to put a blanket over it, and the balcony was filthy with bird poop all over chairs and table.

I went to put food in the fridge only to smell something odd and stepped in something wet.

The people who greeted us were delightful.

After then walking to the front desk to report, the room key stopped working so back again.

Everyone at the hotel was very welcoming, from the front desk who let us check in a little early to a staff member who sat with us and told us all the points of interest around the area.

We stayed at the Mountain Lake Lodge (MLL) on a prior occasion back in 2018 and were impessed by both the spaciousness of the room and the quality of service provided by the employees.

The front desk will let you borrow bear spray.

Bigfork Mountain Lake Lodge

smell

phone

Breakfast needs some work as it is very limited and ALL cold breakfast food options!

The only problem was the shower changing from hot to cold and losing pressure,

All of us had issues with the showers--going from icy cold to burning hot without the faucets being touched.

but it was too cold and both now closed for the season.

Concerns were the top mattress didn't stay on the bed very well and when taking a shower the water turned hot and cold several times.

The shower was a little tricky as it would go from warm to cold & back again.

It's a bit scary to have shower water flashing between very hot and cold and back again.

Staff was very friendly and helpful, check-in was a breeze, rooms are spacious and well maintained and beds are comfortable.

The staff was very friendly. I forgot an important item and they went out of their way to mail it back to me free of charge :)

Everyone I spoke to was friendly and very helpful.

The friendly and caring staff always makes me feel like I am coming to my second home away from home.

The desk clerk was very friendly and nice.

The office staff was very friendly and helpful.

The BIG factor for us having a great experience - was the STAFF especially Sammie & Angelia - so friendly, helpful &  have a 'can do' attitude.

The staff was very friendly and helped us with information about Bigfork.

The only thing we didn’t like was the smell of the room just as you enter

Stairs to the second floor were dirty, with chipping paint, and some rotting wood.

but had a slight odor (just smelled a little old.

carpet filthy--walked across floor, then stepped into tub, leaving black footprints. ewww.

Great beds and no bad smells (I find hotel/motel sheets tend to smell bad, even in very expensive places).

Most of the Motels/Hotels and Lodges around Big-Fork were at least $220 a night and way up, then I found The Timbers.

My wife and my brother and sister-in-law have been coming to The Timbers and Bigfork for the same weekend for nearly 27 years.

but it has a funky and at times nasty smell in the room.

The staircase near the end of the building had rotting wooden steps.

There is a chip in he sink and a little mold in the shower.

With that in mind, I must say I was still frustrated to enter a huge room that overwhelmed me with the smell of Febreeze.

I feel like hanging around Bigfork longer and staying on right here at the Timbers.

Could have put 4 people in that room, no sweat.

They were having a grand reopening celebration and a lot of town folk were there.

Very pleasant & helpful front desk employees.

Staff was great, pool area very nice, hot tub was closed due to Covid19.

The new owner is fixing the motel finally.

Staff is great I have never been so impressed.

The staff was very helpful when needed to receive some faxes.

The office help was more than pleasant and accommodating.

The water hadn't been turned on in our unit (my husband found it and did it) and the tv was old.

There was a water shortage, so we were asked (by signage) to use as little water as possible.

The shower water went from hot to barely warm in the 5 minute period that I used it.

Could have used a bit more water pressure in the shower, other that that, I will be back.

They really need to address the fluctuating hot water issue.

That was the worst experience we've ever had with the water.

The beds were old, the carpet was dirty and stained, and the shower went from scalding to freezing without warning!

Timbers Motel

cold

water

The 2 bedroom unit we stayed in was also run down, carpet stains and not up to date.

AC unit in main part of condo did not work.

They also hung down completely covering a base board heater that creates a very obvious fire hazard.

Second Floor unit instead of a First Floor unit. b.

The unit we stayed in is in need of a upgrading, appliances and plumbing need attention

Our RCI unit is in desperate need of new carpets and updating.

However the unit we rented and the management left much to be desired.

The unit was aged, smelled of mildew, was dark and depressing inside.

Don’t rember if the smaller unit had one.

Their claim to fame is that each unit is individually owned AND DECORATED, so “each time you come it is a different experience” (their words, not mine!).

Unit #162 poorly furnished with no pot holder, no cutting board, only 3 wine glasses and other items for a unit billed as sleeping 6, furniture and carpet need replacing, office hours minimal and after hours not responsive, had to get additional toilet paper from the office; my spouse made multiple daily trips to the office for things missing, we are not coming back.

We walked in the door and there was a huge black stain on the carpet that looks like it was tracked throughout the unit.

A/C couldn't keep up to keep the room cool.

The unit we had had terrible beds, probably old and in need of updating.

Two things I would change if it was my unit: Have lighting in the toilet other than the heat lamp, and upgrade the diminutive TV. The waterfront unit we were in didn't offer direct view of the mountains, and the water was a wake-free inlet (or is it technically a river?)

The only bummer was they put someone in the unit next to us (when resort was practically empty) and the walls are THIN.

Due to a broken leg we chose a ground floor waterfront unit with patio.

While our particular studio unit was nicely renovated and decorated (although lacking a view or balcony), the major problem with our unit was that it was on the first floor, and we were disturbed by noise coming from the upstairs unit above us almost constantly.

We rented a pontoon boat from the rental company there at the marina, and it was great - very clean and modern boat, very helpful and friendly staff.

The staff is very friendly- restaurant and bar are good.

Outdoor dining next to the water, firepit, tiki torches and island bar lend a warm, friendly vibe.

The check in was flawless, staff was very friendly and the accommodations were first rate.

The staff that we interacted with were very friendly and helpful.

Friendly, helpful staff from front desk check in to housekeeping.

The staff was super friendly and accommodating, they stopped into the tiki bar after work to chat.

I stayed a week at tbe Marina Cay resort three years ago so this time when I returned with my two Grandsons it was natural for me to return again to the Marina Cay  As before we received helpful friendly service and spacious accommodations for a comfortable, delightful vacation.

It's affordable and comfortable, the staff is friendly and responsive, the rooms are clean - what more would u want?

The staff was friendly and quick to respond.

The staff is extremely friendly and very helpful.

Service was fantastic, the entire staff was friendly and fun.

The staff was very friendly and attentive.

We came home one evening to find some towels in the middle of the hall-kind of like someone started cleaning

I have stayed at a Motel 6 that was nicer and cleaner than our very expensive room.

It was clear when booking that housekeeping would be minimal.

When housekeeping finally did come, the job was poorly done.

I would just make sure guests are checked out before sending cleaning crew.

Also, there is NO housekeeping in condos.

Was wondering if there was housekeeping when we started to run out of towels and garbage bags.

The front desk refused to send anyone to clean the room.

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