Friendly staff and a good selection for breakfast .

The staff were exceptionally organised, friendly and helpful upon our arrival and there was plenty of parking available.

All of the staff were friendly and welcoming.

Good location in a quiet square close to both the railway station and the centre of town; decent-sized room with comfy bed, kettle, minibar and big bathroom; gym; very quick check-in and -out; friendly and helpful staff.

Staff found to be friendly and very helpful, enjoyed our stay.

Nice clean room, small bath low pressure on the shower, wifi good friendly staff not overly expensive.

Excellent value for money, helpful and friendly staff, free onsite parking, free breakfast for the kids with great selection of cooked bacon, scrambled egg, croissants, cheeses, yogurts, fresh fruit.

The staff were friendly and attentive, the room and general decor spotlessly clean and well presented.

We found the staff to be very friendly and helpful.

Staff were very friendly and car parking a great advantage.

As before the members of staff were friendly, attentive and welcoming.

Very friendly staff nicely decorated room with all facilities, tea, coffee, wifi, fridge, decent TV.

The staff were very friendly, the hotel was good value and the room was excellent, top floor with a balcony for 90 Euro and thats just the turn up at reception rate, no doubt you could get cheaper if you booked on line.

The attempt to locate us in the old smelly “Annex” did not work and the staff was very quick to respond to our needs.

Little bit old , small rooms , bad smell when you arrived inside it .

Hotel room was exceptionally clean and neat.

Excellent reception staff with warm welcome.

We are from Canada my husband and I stayed at this wonderful hotel back in early October, we enjoyed it very much it is a great place overall, rooms,breakfast,extremely great staff!

The reception area was really nice, looking like something from a class above.

Our first praise must go to the fantastic staff member who checked us in.

Coffee machine also available after hours near Reception.

I arrived by train and it is an easy few minutes, flat walk to the hotel from the wonderful station (where the staff are very helpful).

Best Western Plus Hotel Plaisance

smell

Free parking

Free High Speed Internet (WiFi)

Bar / lounge

but they also blocked a significant amount on my credit card (250 EUR) and didn't release the amount at the moment of writing this review, 4 days later.

The only negative I have to say, is that til today 8 april, on my creditcard still is the amount of € 150,00 (date 22 march) reserved and I will ask them to correct this, because we have al ready payed the amount for the room before and diner has been payed by creditcard date 24 march!

The only down side was the 30 euro overnight parking charge which I felt was a bit excessive.

but remember to insert your room key card into the slot in the lift before you press your floor button.

Our first greeting from 2 of the rudest receptionists I have ever experienced, were, " Where were you yesterday - You have been Charged" - so it appears there was a mix up in the booking,

It is close to the highway, easy parking in the underground parking garage, comfortable rooms and friendly staff.

Decent dinner restaurant , friendly and accommodating staff at reception and restaurants.

Within easy walking distance of the town center and nearby restaurants

The rooms are well proportioned catering for all requirements 

Very friendly and professional staff

Ample parking available

The staff were lovely and friendly, the room we had was stunning and quiet (view was a typical city hotel).

The service was more or less very friendly.

The staff was friendly, helpful and efficient.

but a great quick lunch and very friendly staff, we were pleased to have quiet, comfortable and clean rooms after long day, even when we had arrived early our first day.

Fast forward things changed dramatically and I was welcomed in a modern reception, friendly staff and a beautiful functional room.

Clean modern rooms, friendly staff and a central location close to both the station and centre.

Clean, well-located, friendly staff, etc.

Staff very friendly and spoke good English.

Pleasant staff in breakfast room and at check out.

We even had the impression that the Prestige room was better than the last time;
Personnel is extremely courteous and helpful.

Good wine from this area and very good dinner made us cheerful end of work week.

A very good experience fueled by highly professional staff  and a very good  restaurant.

Staff a Reception very helpful as were those in the restaurant.

Plenty of choice at breakfast and very good staff.

The staff was very kind and help us to got our fresh truffe in there frigriator.

All the staff are welcoming & polite & will help you with an information regarding the town.

All the waiting staff were attentive, smiley and obliging.

The bedroom was just great and the staff too.

Close the reception is nice bar and very very good restaurant, name is brasserie Le Belooga.

Hotel Mercure Villefranche en Beaujolais Ici & La

creditcard

room key

Paid private parking on-site

Pool

Lovely grounds, great area, friendly and helpful staff.

The Maritonnes restaurant is very friendly and professional with a lovely atmosphere thanks to Jennifer and her great Team.She is also a qualified wine Sommelier.

The decor is very pleasing to the eye and the staff are very friendly and accommodating.

The staff is wonderful - everyone was charming, helpful, warm, friendly - all good.

Stafff were helpful and friendly both at reception and in the restaurant.

Free car parking, pool and friendly staff.

What a cracking little hotel.The staff could not have been more helpful and friendly.

This is a mid sized , friendly hotel - we booked the suite rooms 106+108.

+ points
+Lady who took order at breakfast very friendly, she has the right spirit !!!!

But worse than that, the service is really poor.

-Value for money related to breakfast is quite poor.

All I know if I had the small room I would have been very unhappy.

We got the last room and it was small and dark,

My only criticism is that the bathrooom, which is en-suite literally, is small and the room itself has limited surfaces for putting out one's things: maps, phones, keys,etc.

The atmosphere created by the staff was pleasing to feel.

Comfortable room, good meal, pleasant staff and attractive grounds make a very good stop-off point to relax in between long drives.

The spa in the park is fun, and the massages are great and absolutely professional.

Restaurant is a short outside walk from reception desk - so if it does rain take an umbrella.

We had a very comfortable stylish room, with a wide desk and good wifi, and a good-sized bathroom with tub.

In my mind there is a question mark generally regarding value for money.

We arrived there at the last minute and we had a very nice room at the ground floor.We had an enjoyable dinner at the restaurant.Service excellent the owner very attentive and helpful.The hotel is few steps away from the cellar of George Duboeuf and the very ancient railway station.Nice atmosphere of the surroundings.

In particular, this applies to the male receptionist working while we were there.

but it was solid, and again, the staff was wonderful.

The food, the wine recommendations, the staff and the overall ambiance were wonderful.

Check in efficient
Room: clean and smartly dressed
Service: first class
Dinner: superb.

Well manicured grounds, swimming pool etc,
Well furnished room with exceptionally good bathroom setup including Jacuzzi bath no less.

Just a pitty we did not get warm water when we took a shower in the morning.

Room had iron and ironing board, and hairdryer, some water and glasses,

Nothing worse then shower with somethimes cold and sometimes warm water.

Les Maritonnes Parc & Vignoble

small room

water

poor

After some minutes, she finally acknowledged my comments and admitted the breakfast charge was incorrect.

but hotel not to be recommend price/quality not in balance.

The SPA area can only be accessed by adults and is not free of charge and is € 43 for two hours per person.

Connected wine cellar charges between 8 and 15 euros for tasting.

At the end when presented with the bill, I noticed I had been charged for a different higher priced wine. When I remonstrated, the waiter calmly said "well for 4 Euros more etc, you got a much better wine!"

The final straw was when the hotel took an anauthorised four figure payment from my account to cover "extras" before sending me the invoice.

Breakfast was served in our room at no extra charge and free wifi was available in our room as well.

Unfortunately the set menu didn't change and rather than give you a credit towards your second night's dinner so you could pick from the a la carte menu, you had to pick from the same set menu (three choices only for each course) that you'd had the night before.

They then charged us 70 Euros for four sandwiches!

The gentleman who welcomed us at check in walked us to our room and was so friendly and smiling.

Very friendly staff, great calm and relaxing venue.

The staff is friendly and it has a fine restaurant and menu and of course a great selection of wines.

The service was attentive, friendly and not obtrusive.

Beautiful "chateau", very peaceful and friendly staff.

I would warn any potential guests to check their final bill thoroughly should they risk staying here! !

Nobody to give some guidance and to remind those guests about the correct behavior.

For the really affluent guests, there are instructions for arrival by helicopter as the Chateau has its own helipad.

Watched the helicopter picking up guests.

One point that I think is important to note is that the number of rooms in the chateau itself are limited and the majority of the guest rooms are within a nearby annex.

Unfortunately the guest rooms and amenities do not live up to visuals.

I feel there was maybe a little to much emphasis on the corporate side & not enough for the guests.

The restaurant is in the old chateau and the hotel requests guests to wear casual dress in the restaurant.

but it didn't help on check in to have the receptionist say, "yes, we have many guests who make that mistake". Aaahh!!

The food was of the kind that one would not want to eat every day which was rather fortunate as when about twenty hotel guests tried to book for Sunday evening they were told they could not be accommodated.

but with pretentious pricing and small portions (the steak was 45 euro and was about 150 gr), the fish overcooked, dry and 43 euro.

Nice hotel overall - I wouldn't be running back there too soon given the cost,

When I asked to book the spa (you have to pay an additional cost for the spa, and the massage cost does not include the spa cost - never seen something like that in the 40+ countries I have visited) - she put me through to the spa reception and no one ever answered.

but at the moment of refurbishment we would not recommend to pay the full price.

I think that the hotel is significantly over priced both in accommodation and in the restaurant as it is Michelin listed

For the money we paid, we felt that the indoor pool should be a no-charge offering.

which you'd probably have to be because the rooms are PRICEY!

We ate in the restaurant which was fairly average compared to other places we've experienced in France, and it was very very expensive.

This property could be so much better if they paid attention to some of the details.

Finally, the prices for the bar and the minibar were very expensive.

We also thought the price of about 40 euros/person for 2 hours was a bit much.

Finall insult, to use the modest Spa for up to 2 hours you had to pay 42 Euros.

Gorgeous chateau, unfortunately we were relegated to some 70's looking outbuilding, not worth $1,000 night  we paid for 2 dated looking rooms that were too hot.

So if you stay, make sure you request a room in the chateau itself and be prepared to pay a lot for the room and any little extra.

but did not live up to the expectations raised by the location and price range.

though expensive and we ate elsewhere the second and third nights.

Also when one diner who was not hungry enough to tackle the extensive menu and asked for an omelette he was told this was not possible.

A month before the stay, we asked for a lunch reservation and we were told the restaurant was closed.

I asked to speak to the manager, who took 30  minutes to appear. I explained as patiently as I could (not very!)

but I was surprised to be asked to vacate our table to take coffee at only 8.30pm & we had only sat down at 7.15pm - this is a minus point in my view - & very unnecessary.

We asked if they could make sandwiches, omeltte or salad etc and with very bad grace he agreed to make sandwiches.

but all the other staff from the front desk to the wait staff were very kind and smiling.

The front desk staff is extremely committed to making sure your stay is enjoyable.

The staff is helpful creating a relaxed atmosphere

Carina greeted us and explained the room options.

Dinner served in the courtyard which was magical and nothing too much trouble for the staff 

didnt want to leave and cant wait to go back !!

The staff is very attentive to your every needs.

it included breakfast which had the usual array of fares and was supervised by the very professional  Serra who made the experience even more perfect,nice to see new young potential talent at work  .the room was spacious ,not cheap ,

We decided to celebrate our wedding anniversary here and it was worth the splurge 

Room was cosy, quiet and offer great views to the gardens 

There are great walks around and a very informative wine tour 

Restaurant food was exceptional - with lots of great cheeses and a mouth watering chocolate dessert to end it all.

On arrival at the Chateau de Pizay it appears to be a very professional and well run establishment.

When I called the hotel, a nice lady (she was great) told me after a few questions that the hotel was hosting a soccer team and that they reserved the restaurant for them.

but the rest of the staff was more than helpful and highly efficient.

Checking in was smooth and the receptionist was very helpful with excellent english.

We had a beautiful "duplex" room ,the reception staff were very helpful, and managed to get us a  table in the restaurant despite our  late arrival.

It is always a pleasure to return to Pizay, some of the previous Staff are still there.

Chateau de Pizay

request

guest

price

There was a good choice for breakfast and the staff in the hotel are very friendly and helpful.

Friendly welcome at the reception, food in restaurant also good.

Service from our young waiter was great - he was efficient, friendly and good fun.

Check in was easy and the man who checked us in was friendly.

Good value for the prices we paid, with friendly staff and nice clean rooms.

The staff is very friendly and the breakfast is good.

Very friendly and helpful reception staff recommended a river walk and walking route into town - easy along one road takes about 20 minutes.

The staff in the hotel were excellent, very friendly and spoke excellent English.

the reception and welcome we received in the restaurant was nowhere near as friendly or helpful for that matter.

When I asked the restaurant staff they said the higher prices was due to a shortage of wines in France which is absolutely false.

Not at any stage during our meal were we asked if everything was OK, we were  ignored.

My only complaint was that a dozen eggs were put out, and when they had gone they were not replaced, someone asked for eggs and had to ask again.

At this price you don't expect to have to keep requesting for what you are paying for.

I have to say she didn’t seem bothered that reception was filling up with arrivals.

The staff were warm and welcoming, very helpful.

Very nice place to stay, very helpfull staff and the courapaille is a nice restaurant to have a good diner.

They ordered taxis for us and where accommodating.

Great staff that is always smiling :-) The food is really good with a big menu and outdoor restaurant :-) The rooms are nice and clean with fres towels every day :-) Big parking outside :-) Continental breakfast :-)

The staff are really pleasant, food in the restaurant is very good, probably the best in the whole of the trip (we stayed in 6 hotels) in the overnight hotels.

The staff were very helpful, found a suitable parking space right in front of the exit which made it very easy to get out in the morning.

Nice hotel/restaurant, the staff is aimable and helpfull,Rooms are brand new  and clean
Restaurant near by is clear clean staff helfull and the food is goog.

Went back to reception and were given another room which was empty!

Thank you to reception for being so courteous.

Access to and from the autoroute is short and easy, rooms are clean and comfortable and we have always found the staff to be helpful and welcoming.

It has a restaurant, the service was very quick and the waitress  was very kind.

Extremely helpful staff, and a reasonable restaurant on site, 

Went to restaurant and ordered wine which was served along with beer glasses as they had run out of wine glasses!!

We had to remind the waitress three times about bringing the water we'd ordered, and she brought us the wrong wine.

Ibis Lyon Villefranche Sur Saone

wine

Coffee shop

Nice location, between the winefields, ideal to walk with the dog, good restaurant not far from the hotel, quitte area lovely to sleep well, friendly owner for us and our dog, very good breakfast  and very good coffee.

Very friendly staff met me and accommodated my every request - early check-in, printing, etc.

Staff friendly and helpful, there was no restaurant

We stayed one night in this hotel .met with a warm and friendly welcome by the owners great room, with everything you need very comfortable bed good nights sleep.

Highly recommended for a short stay in the wine region, in particular from the point of view of the owners who were super friendly.

People are very friendly there, 

Rooms are decent, free wifi, easy connection decent speed
Tv in room with normal channels no extras 

No ac in room

The family who run Des Grande Vins were very friendly & we will definitely return.

Hopefully the girl stood her grounds and didn't cave,

The hotel is well located and the owners welcoming and charming.

We managed to get the owner to arrange an 8 seater taxi for the Beaujolais release night which was a very reasonable 100euros return for all 8 of us with a 1am pick up from the party.

Great breakfast everything done with a smile .We will be back

We were greeted with a smile and treated so kindly throughout our stay.

The hotel is very clean, charming and the proprietors very accommodating.

There are several good restaurants in the area, including L’Auberge du Cep, which has just re-opened with new owners and chef, (excellent

The staff are welcoming and took care of check-in very efficiently.

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