Not what we expected- carpet and curtains stained and dirty, floors in bathroom not clean, one bed had been slept in without change of bedding.

Cons:
*moldy shower
*no hand soap (front desk said they were running low)
*tv screen was broken
*bed was squeaky
*the rooms above us were extremely noisy
*the General Manager was not engaged or customer-service oriented

Pros: 
*front-desk point of contact (Amara) was very pleasant.

The towels had been used and there was no toilet paper to replace the half used one.

And the sink stopper was not attached to anything and came out in my hand when I tried to use it.

Then there was the mold in the toilet and shower despite some amateurish attempts at caulking the shower.

That’s not all that was leftover - used towels and wash rags hanging on the shower rod (ewww).

It is run down, the tub was clogged with hair and soap residue.

Amenities that were there were not opened and very poor front seat service.

The drain plug was missing in the shower and the trim was loose in the doorway.

There was absolutely no scent of fabreeze or anything to indicate that housekeeping was there other than making the bed and folding the toilet paper.

We went to our reunion, and at 10:30 pm, we got a call from the desk clerk telling us that they had been sort on housekeepers,  there was a water leak and the hotel was generally a “sh@tsh@w”.

The lobby had a major leak which leaked the entire 7 days we were there; we were woken up twice, one of which was the police was looking for a criminal, only to be met with an extremely rude and unprofessional general manager who has no capability, maturity or skills to manage such property.

Don’t like showering in ankle deep water.

The bathtub did not drain properly and the hotel is not well maintained.

Dirty bath water dripped from the ceiling through the fan onto me and the bathroom.

No soap or shampoo in the rooms during a pandemic.

When we got to our room noticed there was no soap or shampoo in the room, when asked about it was told the truck hasn't come in yet.

There was great water pressure from the sink, the shower not so much

There serve a nice breakfast beginning at 7am.

- big conflict at the front desk during breakfast.

Breakfast with other people’s dogs (young athletic people - not someone disabled) wasn’t much fun either.

The hotel was what you expect from a Hampton Inn: clean, easy in and out, adequate accommodations, typical breakfast.

No issues The hotel was clean the staff was nice the continental breakfast was delicious.

Breakfast choices are more extensive than most places and the hours are useful for the early riser.

Wasnt impressed with lack of breakfast options, laundry facility or lack of coffee pot, creamer etc.

Just an overnight stay with other family members, pool water nice and warm, hot tub was clean and clear, complimentary breakfast was very good, lots of choices and fruit was available 24/7, rooms clean

Nice staff,  clean rooms, and a large seating area for breakfast as well as for getting dinner delivered in.

Breakfast selection is better than at Fairfield Inn's

We had great customer service, a lovely room, and the breakfast options were fantastic!

Rooms have coffee maker and refrigerator, microwave is available for us in main breakfast area.

Decent breakfast bar, Bob Evan's is less than 1/2 mile away and location is perfect and near everything.

(She also said they were still cleaning reserved rooms.)

Issues we saw-

- our Initial king room had an unmade bed and used towels- must have been missed during cleaning
- we were switched to a room that had 2 queens instead of a king without mention of it- didn’t matter much

the property also was in need of a little better housekeeping.

Given that the hotel was totally sold out with college kids moving in and more, I could understand the difficulty housekeeping would have to turn things around in the rooms efficiently.

but they (both rooms) were not cleaned for the second night.

Was told at check in they would not be cleaning our room

Not a very good cleaning crew if you ask me

The tub needs to be replace and or cleaned thoroughly.

She called downstairs to Alex and complained that the soap was not changed out from housekeeping prior to us checking in.

Maybe in a few months when the renovations are done (and housekeeping is more experienced) it would be worth re-visiting.

but that HVAC unit needs to be clean and I realize that is not on the housekeeper's clipboard to take care of.

I just wish the rooms were a little cleaner.

Asked to have comforters cleaned as looked dirty with fresh stain.

Maid clearly missed cleaning and making up our room the second night.

We felt the bathroom  would have been cleaner

Horrible housekeeping service the next day also

There was hair in the bathroom as well as a bottle cap just behind the door near the shower, so you know they didn't even clean over there.

Only to little niggles: 1. the room smelled a bit stale (Febreze would have solved it!

When we got to our room the door was already open and the bathroom was disgusting.

but there is a moldy smell throughout the hotel.

The room smelled funny from the minute we walked in  - found the reason why under the desk in the form of someone else’s fast food trash (a bag with chili from Wendy’s).

Another parent complained that the bed smelled of BO.

Next they had no offerings of anything to place on the stale bread like jelly or jam.

Took smelled like smoke,  they would not fix my problems,  they lie too you,  hotel needs and update!

Moldy shower and walls in shower were not clean.

but there was a musty damp smell and drippy toilet we had to listen to all night.

The first floor smells of the small indoor pool - I’d stay on 2 or 3.

did not clean or straighten the room of the second night's stay; large damp area of rug at credenza; insufficient lights in room; road noise from Interstate highway, several safety times, light switch cover plates missing; doors without latches etc etc

Hampton Inn Batavia

smell

housekeeper

bathroom

Free parking

Free High Speed Internet (WiFi)

Pool

Almost felt like a bed and breakfast. 😂.

The breakfast was good and had a nice variety.

Breakfast was just a typical hotel breakfast,

From the check in with Lisa who was great to my room to breakfast the next day everything was perfect.

Room and lobby well cleaned, updated furniture in our room, comfortable room, and great hot breakfast.

It was very clean, the beds were comfortable and breakfast was good and the staff was very friendly.

The rooms were clean as was the lobby and eating area and  the breakfast was good.

They were all so friendly and helpful - from the front desk people to the breakfast staff to the housekeeping personnel!

Rooms very clean, staff prompt and helpful, and with a great breakfast.

Nice breakfast in the morning of waffles, yogurt, and fruit.

Traveling Lineman for GMB contracted to National Grid very clean hotel and the staff amazing had a great conversation with Linda at the front desk what a lovely lady she is she was courteous and helpful to let us know the good places to eat as well as letting us know that there’s a casino and all about the breakfast the hotel has to offer for their guests she is a big asset to the hotel and and deserves a raise

Everything was spotless, plenty of space and storage in the room, bathroom spacious and immaculate, breakfast wonderful and hot.

Breakfast is great and runs until 10am, and the small shop at the check in counter is reasonably priced so if you need a snack you don’t have to run out.

The breakfast is basic (scrambled eggs, sausage, cereal, bagels, yogurt and other basics)

Great shower/bath with plenty of hot water and friendly staff and free breakfast and Wifi.

This property allows more than 2 dogs as I have 3 dogs and they charge a flat rate rather than a per pet per day.

They were hesitant to accept it and refused to copy the credit card, like me.

To their credit they share the green area with several other inns.

The American Express we used as a secondary card has no limit!!!

One staff member explained that the added cleaning steps (including wiping down key cards) is also helping to insure that they stay open so that the staff continue to have employment, which I applaud.

The reservation was confirmed with a credit card and was “non cancel label”.

The next day I check out and see I was charged $30 for the early check in.

* Also, if you use the room key for a discount at Applebees, be sure that you have the right card.

They charge $30 extra to check in an hour early
2.

The only reason they complained is because I was paying with corporate lodging instead of a visa or MasterCard.

but were told that we would have to pay the upgrade charge.

There was no credit card manipulation on our account.

We had to file disputes with are credit card company's.

Subsequently, they choose not to discuss or account credit card charges!

I wanted another five days still no call and no credit to my account.

When we finished explaining to him how unhappy we were, we were given a very small discount on our total charges and sent on our way.

When checking out next morning asked for managers card( Mr. Ping )to call to explain the room was stuffy with no air.

She called her manager and we were allowed to stay because I was paying with a credit card.

This is the first time ever I had to dispute a charge on my credit card.

Upon entering our room, we immediately noticed the musty smell.

Black mold on the floor where it met the shower enclosure.

When I checked in, I was able to meet Chelsea and she explained that the manager had arranged to have brand new bedding (out of the package-blankets and sheets) put on both beds, all of the towels and washcloths were removed and the room had not been cleaned with Bleach or chlorine.

The cleaning chemicals they use for the lobby and elevator are SO pungent I'd use a face mask if I had one.

however, there was no doggie smell in our room.

The only thing I could complain about was the smell of the cleanser used to mop the tiles in the lobby and breakfast areas - they appeard to clean them 2X each day - and the only reason for the complaint is that I have asthma and the strong pine scent caused me to cough.

I only wish there was a way to record the smell.

My daughter didn’t like the cleaning solution smell in the room

I would not stay at the Red Roof because of the smell alone.

It was older, and felt every bit as much with musty smells, peeling wallpaper and more.

but we could smell stale cigarette odour .

The walls were filthy, there were chips in the ledge of our window, the chair was stained horribly and there were bodily fluids all over the bed skirts.

The whole place smelled strange, nothing in the fitness room worked, and the pool was cold, green and moldy.

La Quinta Inn & Suites by Wyndham Batavia

creditcard

The Pool was freezing and hot tub broken  couldn't do anything besides sit in room.

The room was dirty and in poor condition the tv stand had duct tape fixing it.

Air conditioning didn’t work The bathroom fan made loud screeching noises

This room was also freezing and heater was terrible.

When we put on the heat, the bed closest to the unit was showered with dust and debris that had been settled in the unit.

It was a hot and humid day and there was no air conditioning in the breakfast area.

I could hear lots of road noise when the heater was not on.

rusty vent covers and scratched chrome in the bathroom.

I always worry about the heating being too noisy

Heater fan was a little to strong for my taste and no way to adjust it down more.

Bed was comfortable and the a/c wasn't too noisy for a window unit.

Stepping into our humid room literally took my breath away.

The indoor pool area needed more ventilation, thr chlorine smell is overwhelming.

The floor was soaked by the air conditioner, the tv had one channel, the toilet seat nearly fell off, the locks were loose on the door and rattling and the water pressure was awful.

Bathroom fan unusable,clanked very loudly Bathroom floor filthy, dirt around edges & globs in corners Bathtub joint with wall filled with mold Bathroom bugs  Breakfast was ice cold when it was set out.

The heating in the room did not work, so we switched rooms to find the heating there was not up to par either.

The first room we checked in was dirty and freezing cold.

When we turned on the air conditioner, another smell emerged--damp and mildew-redolent--that convinced us both we were being poisoned.

First room had filthy bathroom, feces in toilet, hair in shower, soap scum in shower and on sink.

even though we hadn’t used the bathroom.

But I woke up in the morning to find bugs coming out of the bathroom sink drain.

but a lot of them there was a small blood spot on the floor tiles so was obviously not cleaned the shower looked like it wasn’t cleaned in a long time the floor was dirty and the wall had dry shampoo or conditioner on it the upper half of the walls had a very thick coating of dust.

The main problems were a remnant smell in hallways from when smoking inside used to be allowed, our bathroom door wouldn’t latch closed, the glass shower had a slight chip with a sharp edge dangerous for kids, and overall there seemed to be grime/dust build up in corners and behind doors.

Our bathroom sink and wall had toothpaste all over.

Our room has torn wallpaper in the bathroom, our friend’s room still had handprints on the headboard, the hot tub had black lint floating around in it and it didn’t get very hot.

but never actually rotated the toilet had yellow staining and debris around the back behind the toilet seat bolts!

The big walk in shower had a bleh rain type showerhead that was impossible to reach to adjust without standing right under it.

no bathtub) with shampoo, conditioner, and lotion for toiletries.

In the morning the friends went to shower and the shower looked like it hadn't been cleaned, so we left a day earlier than planned and went to a different hotel.

The bathroom was very tired and the tub was really dirty.

The bathroom was very small,the tub in our bathroom was filthy, and the faucet in the shower did not work properly.

but it looked like the room had been modernized, but not the bathroom.

It also required that you hold it to completely flush.

The shower knob did not work so you could only take a bath.

Stayed here for the extended weekend, the hotel was great and breakfast top notch.

Breakfast was very good quality typical hotel breakfast.

The breakfast bar provided a good breakfast and the tables were kept clean.

Good bed=good sleep & a nice breakfast with great coffee.

breakfast is good too, has a weekly menu.

Breakfast was included and offered waffles, eggs, sausage, oatmeal and fruit.

Good breakfast and a great accommodating staff.

Good breakfast, happy with the room, and all around happy with our stay.

Several things we liked the best:  beds were extremely comfortable, breakfast bar was great, and cleanliness of the room.

Still, love the substantial hot breakfast and the hot tub!

Having a room to stay in and warm breakfast in the morning for my toddler, husband and mother in-law was heaven sent when situations could of been must worse for us.

Breakfast was okay, there was eggs and sausage, waffles, toast, etc.

Good breakfast in the morning, they had round scrambled eggs, sausage, bagels and toast, a waffle maker, apples & bananas, juices and coffee.

The rooms are always clean, the employees are always kind and the breakfast is always great!

Breakfast was good you make your own waffles, and delivery to room was easy!

All my favorites Hot Tub Comfortable Bed Great breakfast with waffles Helpful caring employees that went above and beyond plenty of places to eat  Easy access to the highway I defiantly will be back next time I'm in the area

The hotel was quiet and there was a sparse breakfast provided.

Room not vacuumed, debris from former occupant in room.

The bathroom would also randomly give off the smell of feces

The only problem was the strong smell of cigarette smoke in the non-smoking room.

The hot tub was barely 95F and the pool room felt musty.

Our room also smelled like someone smoked a carton of cigarettes in here.

but that is not the problem..from the elevator ride through the hallways to our room there was an odor that was not pleasant and the room was dated but it also was smelly.

We arrived mid evening and as we walked through the vestibule there was this septic smell and I thought maybe I had made a mistake.

At breakfast, my husband had bread with green mold on it.

It was an old 1950's strip row of small rooms, not updated, horrible smelling -mold & mildew, and the bathroom smelled of urine.

Wife could detect underlying cigarette smoke smell.

The smell lingers and I can still pick it up on my suitcase a week later.

I could not ask for anything better after such a horrible, disgusting experience down the block at the Days inn with the worst front desk person DEE .

Moved us to a second room, odor, dirty walls, stains on bed spread, broken cabinets, also poorly vacuumed.

Still, at the basic (not Plus or Premier or any of the other 16 BW brand levels) the facilities are showing their age and, while I am not looking for flashy high end furnishings, a bit more attention to things like scuffed furniture and wall damage fixed with tape gives a better feel.

On our 2nd stay the room could have been cleaner  found a plastic spoon in the sheets on one bed and an empty water bottle between the mattress and wall.

Walls are thick, so we didn't hear a sound all night,

Lower prices   Stayed at Seneca casino resort for $99.00 a night which offers allot more for your money delux suite two queens size beds quality buildings structures no wall paper falling off wall no broken parking lot pavement

much to our dismay out room had mold on the walls and ceiling.

We heard voices and a dog through the wall.

The paper holder was on opposite wall from toilet, a long reach.

Also, the noise from the outside was louder than I am used to in a hotel and the walls were thin, could hear the TVs in the rooms on either side of us.

The internet did not work
The door to the bathroom had a depression in it, as if it had been hit by a body
The wallpaper next to the shower was peeling off the wall.

but the tub also had mold on the caulking, dirt under the sink around the wall, which means they only surface cleaned.

Our room itself was very average except for a large stain located on the wall behind the bathroom door which could only be seen when the door was closed.

The walls in the tub/shower combo had a lot of black mold/mildew.

Best Western Crown Inn & Suites

wall

A bathroom so tiny you cant move or put your things in. YUCK

Shower OK, almost walk in, hard to adjust the shower flow pattern.

No hairdryer though, at least in our room.

At one point I requested some extra toilet paper and an extra towel and it was given with a smile.

I left a tip in the bathroom for the cleaning ladies and they did not pick it up.

However one of our rooms didn't have an outlet anywhere near a mirror which was extremely inconvenient for blow drying hair.

but needing some additional hand towel holders in the sink area!

However, the bathroom layout was extremely awkward.

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