Not what we expected- carpet and curtains stained and dirty, floors in bathroom not clean, one bed had been slept in without change of bedding.

Cons:
*moldy shower
*no hand soap (front desk said they were running low)
*tv screen was broken
*bed was squeaky
*the rooms above us were extremely noisy
*the General Manager was not engaged or customer-service oriented

Pros: 
*front-desk point of contact (Amara) was very pleasant.

The towels had been used and there was no toilet paper to replace the half used one.

And the sink stopper was not attached to anything and came out in my hand when I tried to use it.

Then there was the mold in the toilet and shower despite some amateurish attempts at caulking the shower.

That’s not all that was leftover - used towels and wash rags hanging on the shower rod (ewww).

It is run down, the tub was clogged with hair and soap residue.

Amenities that were there were not opened and very poor front seat service.

The drain plug was missing in the shower and the trim was loose in the doorway.

There was absolutely no scent of fabreeze or anything to indicate that housekeeping was there other than making the bed and folding the toilet paper.

We went to our reunion, and at 10:30 pm, we got a call from the desk clerk telling us that they had been sort on housekeepers,  there was a water leak and the hotel was generally a “sh@tsh@w”.

The lobby had a major leak which leaked the entire 7 days we were there; we were woken up twice, one of which was the police was looking for a criminal, only to be met with an extremely rude and unprofessional general manager who has no capability, maturity or skills to manage such property.

Don’t like showering in ankle deep water.

The bathtub did not drain properly and the hotel is not well maintained.

Dirty bath water dripped from the ceiling through the fan onto me and the bathroom.

No soap or shampoo in the rooms during a pandemic.

When we got to our room noticed there was no soap or shampoo in the room, when asked about it was told the truck hasn't come in yet.

There was great water pressure from the sink, the shower not so much

There serve a nice breakfast beginning at 7am.

- big conflict at the front desk during breakfast.

Breakfast with other people’s dogs (young athletic people - not someone disabled) wasn’t much fun either.

The hotel was what you expect from a Hampton Inn: clean, easy in and out, adequate accommodations, typical breakfast.

No issues The hotel was clean the staff was nice the continental breakfast was delicious.

Breakfast choices are more extensive than most places and the hours are useful for the early riser.

Wasnt impressed with lack of breakfast options, laundry facility or lack of coffee pot, creamer etc.

Just an overnight stay with other family members, pool water nice and warm, hot tub was clean and clear, complimentary breakfast was very good, lots of choices and fruit was available 24/7, rooms clean

Nice staff,  clean rooms, and a large seating area for breakfast as well as for getting dinner delivered in.

Breakfast selection is better than at Fairfield Inn's

We had great customer service, a lovely room, and the breakfast options were fantastic!

Rooms have coffee maker and refrigerator, microwave is available for us in main breakfast area.

Decent breakfast bar, Bob Evan's is less than 1/2 mile away and location is perfect and near everything.

The breakfast had a lot of great options for hot and cold breakfast.

The breakfast had many options to meet all our needs, and the staff was very friendly and courteous.

Customer service from staff was friendly and helpful, there were multiple options for breakfast.

Breakfast was outstanding with real food offered not just unhealthy options;

Great variety of breakfast options and the beds were very comfortable to sleep in.

Excellent breakfast with very interesting and special options including hard-boiled eggs, choices of yogurt, grated cheese to top the eggs, and much more.

Amenities: Breakfast options were decent and they actually had hard boiled eggs in their shells! .

Great stay, wonderful guest services and delicious breakfast options.

Clean rooms, good choices at breakfast and quiet.

For breakfast we had a varied selection of food and drinks to choose from.

Special thanks to Bianca for her cheerful attendance and keeping the variety of breakfast items well stocked.

.clean, good breakfast options 

the morale is use Hampton

In the morning, we were welcomed to an extensive breakfast bar with more smiling faces and lots of breakfast items to choose from.

The location was convenient to the Thruway and to restaurants in the city.

Pros:
- Convenient location right near the thruway.

Location is very convenient to Darien Lake and Rochester

but the location off of I90 is very convenient.

The location is very convenient and we were made to feel very welcome.

This is a very conveniently located hotel off the New York State thruway.

Conveniently located to easily cover the area.

I was in Batavia for business and this was a very convenient location for me.

Great staff, good value and conveniently located right off the NY Thruway.

The location was very convenient for our visit to the Grand Canyon of the East in nearby Letchworth State Park.

This is a clean and efficient Hampton hotel, conveniently located near Batavia, NY.

This hotel is conveniently located off the NYS I90 and close to Batavia Downs.

The location is conveniently located near the New York State Thruway.

The location is particularly convenient since there are many food establishments nearby, The breakfast buffet was well stocked and the staff ensured that prepared items were promptly refreshed.

And the Yume Sushi Bistro a few blocks away is a must!!

Rooms were very comfortable, beds excellent, and the hotel is conveniently located right off the tollway, and just a few minutes from the center of Batavia.

Convenient location between Rochester and Buffalo New York just off the turnpike with plenty of places to choose to eat.

Convenient location right off I-90 and 50 minutes from Buffalo.

This location is conveniently located off the NYS Thruway, 1/2 way between Rochester and buffalo.

(She also said they were still cleaning reserved rooms.)

Issues we saw-

- our Initial king room had an unmade bed and used towels- must have been missed during cleaning
- we were switched to a room that had 2 queens instead of a king without mention of it- didn’t matter much

the property also was in need of a little better housekeeping.

Given that the hotel was totally sold out with college kids moving in and more, I could understand the difficulty housekeeping would have to turn things around in the rooms efficiently.

but they (both rooms) were not cleaned for the second night.

Was told at check in they would not be cleaning our room

Not a very good cleaning crew if you ask me

The tub needs to be replace and or cleaned thoroughly.

She called downstairs to Alex and complained that the soap was not changed out from housekeeping prior to us checking in.

Maybe in a few months when the renovations are done (and housekeeping is more experienced) it would be worth re-visiting.

but that HVAC unit needs to be clean and I realize that is not on the housekeeper's clipboard to take care of.

I just wish the rooms were a little cleaner.

Asked to have comforters cleaned as looked dirty with fresh stain.

Maid clearly missed cleaning and making up our room the second night.

We felt the bathroom  would have been cleaner

Horrible housekeeping service the next day also

There was hair in the bathroom as well as a bottle cap just behind the door near the shower, so you know they didn't even clean over there.

My room was really clean and the refrigerator in the room was actually good at keeping my food and beverages cold.

The bed was very comfortable and the room was clean.

As someone who used to work for a Hilton corporation I know what is expected from cleanliness in a room.

Let me say the mattresses were very comfortable and the rooms were clean when we arrived

My room was very clean and ready when i got in to the hotel.

The room was clean, so that is what mattered as a baseline.

Alex at the front desk was one of the nicest Guest Service Rep I ever met, room was clean & overall, I had a good experience.

The people are wonderful, the rooms are very clean and the overall experience leaves you wondering why you ever stayed anywhere else.

Good breakfast, clean room, and comfortable beds!

The room was clean and you can tell they recently updated the rooms.

Large clean rooms and excellent breakfast.

Rooms were spotless and spacious with comfortable beds and pillows.

Only to little niggles: 1. the room smelled a bit stale (Febreze would have solved it!

When we got to our room the door was already open and the bathroom was disgusting.

but there is a moldy smell throughout the hotel.

The room smelled funny from the minute we walked in  - found the reason why under the desk in the form of someone else’s fast food trash (a bag with chili from Wendy’s).

Another parent complained that the bed smelled of BO.

Next they had no offerings of anything to place on the stale bread like jelly or jam.

Took smelled like smoke,  they would not fix my problems,  they lie too you,  hotel needs and update!

Moldy shower and walls in shower were not clean.

but there was a musty damp smell and drippy toilet we had to listen to all night.

The first floor smells of the small indoor pool - I’d stay on 2 or 3.

did not clean or straighten the room of the second night's stay; large damp area of rug at credenza; insufficient lights in room; road noise from Interstate highway, several safety times, light switch cover plates missing; doors without latches etc etc

Hampton Inn Batavia

smell

housekeeper

bathroom

room cleanliness

breakfast option

convenient location

Almost felt like a bed and breakfast. 😂.

The breakfast was good and had a nice variety.

Breakfast was just a typical hotel breakfast,

From the check in with Lisa who was great to my room to breakfast the next day everything was perfect.

Room and lobby well cleaned, updated furniture in our room, comfortable room, and great hot breakfast.

It was very clean, the beds were comfortable and breakfast was good and the staff was very friendly.

The rooms were clean as was the lobby and eating area and  the breakfast was good.

They were all so friendly and helpful - from the front desk people to the breakfast staff to the housekeeping personnel!

Rooms very clean, staff prompt and helpful, and with a great breakfast.

Nice breakfast in the morning of waffles, yogurt, and fruit.

Traveling Lineman for GMB contracted to National Grid very clean hotel and the staff amazing had a great conversation with Linda at the front desk what a lovely lady she is she was courteous and helpful to let us know the good places to eat as well as letting us know that there’s a casino and all about the breakfast the hotel has to offer for their guests she is a big asset to the hotel and and deserves a raise

Everything was spotless, plenty of space and storage in the room, bathroom spacious and immaculate, breakfast wonderful and hot.

Breakfast is great and runs until 10am, and the small shop at the check in counter is reasonably priced so if you need a snack you don’t have to run out.

The breakfast is basic (scrambled eggs, sausage, cereal, bagels, yogurt and other basics)

Great shower/bath with plenty of hot water and friendly staff and free breakfast and Wifi.

This property allows more than 2 dogs as I have 3 dogs and they charge a flat rate rather than a per pet per day.

They were hesitant to accept it and refused to copy the credit card, like me.

To their credit they share the green area with several other inns.

The American Express we used as a secondary card has no limit!!!

One staff member explained that the added cleaning steps (including wiping down key cards) is also helping to insure that they stay open so that the staff continue to have employment, which I applaud.

The reservation was confirmed with a credit card and was “non cancel label”.

The next day I check out and see I was charged $30 for the early check in.

* Also, if you use the room key for a discount at Applebees, be sure that you have the right card.

They charge $30 extra to check in an hour early
2.

The only reason they complained is because I was paying with corporate lodging instead of a visa or MasterCard.

but were told that we would have to pay the upgrade charge.

There was no credit card manipulation on our account.

We had to file disputes with are credit card company's.

Subsequently, they choose not to discuss or account credit card charges!

I wanted another five days still no call and no credit to my account.

When we finished explaining to him how unhappy we were, we were given a very small discount on our total charges and sent on our way.

When checking out next morning asked for managers card( Mr. Ping )to call to explain the room was stuffy with no air.

She called her manager and we were allowed to stay because I was paying with a credit card.

This is the first time ever I had to dispute a charge on my credit card.

Property was very well maintained, great bed and a very good dog friendly room which is not always the case with some hotels.

To say this is a dog friendly hotel is an understatement!

We were competing in Hamlin, NY for a dog show.

We traveled with our dog, so she loved the treats she received upon arrival.

I even got a room in the area of the hotel I asked for with my pet.

Hubby and our two dogs have been to numerous LaQuintas hotels.

Dog friendly with $25/night, and people are even very nice to dogs!

Great breakfast is included and our Dog Baxter B made friends with everyone.

She even asked about my dog which it was nice.

I am SO glad to have discovered this chain of pet-friendly yet QUITE pleasant hotels. I talked with a man in the elevator (with two dogs and a cat) and he said, "Ya, LaQuinta's the ONLY place we stay when we do road trips."

My fiancé and I stayed here with our dog and it really was a great trip especially being over Thanksgiving.

I always leave a tip for the housekeeper when we travel with our dog.

On the positive side, there is no fee for pets and it is fairly clean.

Pet friendly, other guests were considerate and quiet, nice indoor pool.

Pet friendly which is often important to us while traveling.

Overall an excellent experience, spacious room, clean, comfortable bed, one receptionist extremely friendly and nice to my new puppy, fresh coffee in the morning with bagged breakfast, reasonable rate and no exorbitant pet fee!

With the price, this is an excellent value option, especially for those with pets.

The room was spotless and very comfortable.

The room was clean, very quiet and the walk in shower was a real plus.

Our room was very clean and the beds were SO comfortable.

Room was very clean and spacious and very well priced.

but the friendliness of the employees, the location to the freeway and the clean rooms made our stay wonderful.

The pool was great, the employees were great and the rooms were very clean.

The La Quinta Inn has decent furniture in the rooms and is very clean.

The building and room are very clean, the staff is friendly, and there are stores/fast food nearby.

Clean Rooms, Friendly Staff, Great Continental Breakfast etc.

The room was clean, comfortable, and plenty of towels.

Upon entering our room, we immediately noticed the musty smell.

This la Quinta employee was just nasty and it made me think that there is a lot of other hotels in Batavia to stay at in the future.

When I checked in, I was able to meet Chelsea and she explained that the manager had arranged to have brand new bedding (out of the package-blankets and sheets) put on both beds, all of the towels and washcloths were removed and the room had not been cleaned with Bleach or chlorine.

The cleaning chemicals they use for the lobby and elevator are SO pungent I'd use a face mask if I had one.

however, there was no doggie smell in our room.

The only thing I could complain about was the smell of the cleanser used to mop the tiles in the lobby and breakfast areas - they appeard to clean them 2X each day - and the only reason for the complaint is that I have asthma and the strong pine scent caused me to cough.

I only wish there was a way to record the smell.

My daughter didn’t like the cleaning solution smell in the room

I would not stay at the Red Roof because of the smell alone.

It was older, and felt every bit as much with musty smells, peeling wallpaper and more.

but we could smell stale cigarette odour .

The walls were filthy, there were chips in the ledge of our window, the chair was stained horribly and there were bodily fluids all over the bed skirts.

The whole place smelled strange, nothing in the fitness room worked, and the pool was cold, green and moldy.

Located off I-90, after a full day of travel, this hotel met our travel needs.

I will highly recommend this place to all of my traveling friends

I travel a lot, sleep in different hotels, I know good, average and bad hotels.

This is by far the absolute nicest LaQuinta I ever stayed in and I travel a lot .

We have stayed here when we travel East and back since 2015.

There are also good restaurants downtown Batavia, so a traveler can get a clean, quiet, and comfortable room, on top of a good meal.

My wife and I stayed for one evening traveling home from Thanksgiving weekend and were extremely impressed with the facility, top to bottom.

We are regulars here as we travel to family several times a year from New England to Chicagoland.

I travel a lot and most of the time it’s with a fury friend.

Would definitely stay overnight there again if we travel with the pups.

Would highly recommend for business and/or overnight travels.

We will definitely make this my go to for travel stays.

I will most definitely stay here every time I travel. Thank you La Quinta staff (especially Robin and Chelsea)

We stay at a lot of LaQuintas since we travel with our dog and this was one of our top picks because of both the facilities and the high level of service.

I would recommend this hotel to anyone traveling in this area and would definitely stay here again. .

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