The hotel provides free transport for the buses and trams which includes a free return journey on the airport bus.

During our stay we had free transport around basel also 1/2 price for excursions on some visits eg zoo museum etc.

but they held our luggage and gave us a Basel Card for free transportation and then recommended a restaurant for lunch.

Amazing breakfast and we were given a ticket to ride the transit for free while staying at the hotel.

The hotel provided us with the Basel card that gave us discounts and free tram rides.

I emailed the hotel before our arrival to ask if the Baselcard that is offered free by the hotel and entitles users to free transport around Basel and 50% discount at most museums and city river cruise would also cover our transport from the airport.

You get a BaselCard with your stay which enables you to ride transit for free and receive discounts at tourism sites (including bike rentals).

Transport into the city is good (trams almost outside the hotel) and the hotel issues a card that gives you free transport (or it's a 20 minute walk to the river).

As I am often running about town, the easy access to Basel's incredible public transportation, plus the free transport card make my plans easy to execute.

The hotel provided vouchers good for free transportation by trams with stops close to the hotel.

I greatly appreciated the Basel card, giving free transport and reductions on entry to museums.

There is also free transportation to the airport by bus number 50 with the same ticket.We now have a house and a family in Basel.

staff were lovely , really friendly & helpful 

2 mins walk from train station & trams, & a free tram ticket was issued

The complimentary Basel card saved us a bundle on museums, with free tram rides and a free trip to the airport.

The hotel provides free of charge the Basel card which grants free transportation throughout Basel an 50% discount admission to several museums.

Right across the street from the train station (yet very quiet), free trams in town, and wonderful breakfast!

The hotel offers a complimentary Basel Card which offers free transportation on trams which is a very nice bonus considering the tram system is extensive and efficient in Basel.

We were immediately given free tram passes, which also allowed us to visit museums for 50% less.

What this means is that you can basically get anywhere you want to just by stepping outside the hotel door, particularly since all guests staying at Basel hotels are issued free transportation cards for the time of their stay (buses and trams).

Provided free tram passes and discounts upon check in - which we used.

From the warm, friendly greeting upon checking in, the lovely sculptures and art in the lobby to the wonderfully clean and comfortable room.

Beautiful historic Hotel, very friendly staff and great location.

When we checked in, the front desk employee was so friendly and warmly helpful.

The staff was friendly and extraordinarily helpful.

the people are super friendly and will help with anything around.

The hotel staff was very friendly and the included breakfast was very nice.

And, as others have mentioned, the staff is friendly and very helpful.

The staff is very friendly and our room was ready for us.

All staff friendly reception, dining room, maids.

And the people working there very friendly.

We also had freshly made cappuccino which was expertly done by Lorenzo, our friendly waiter!

Staff very good - efficient and friendly.

The staff was wonderfully friendly and helpful.

The staff is very professional, friendly, and helpful.

Staff was very friendly and accommodating.

Our room was surprisingly ready when we arrived at 9:30 am and she handed us maps and a BaselCard 2023 which gave us free public transportation throughout the city (including our airport ride).

And getting the pass for public transportation while in Basel was the best.

The hotel staff stored our luggage and provided us with a city map and Basel Card which provided us with free use of the public transportation systems.

We were also give a Basel pass that gave us 1/2 price entry to museums, free public transport.

The hotel provides a BaselCard that allows free use of public transport.

Hotel stays in Basel comes with a free Basel Card, which provides free public transit and wifi at certain hot spots.

Quite location especially considering being near public transportation.

They were all so personal and  assisted with our every need ( how to to use the public transportation, shopping which included a map, best places to eat and a sauna that I had all to myself) The hotel was  very clean and  comfortable with a living room with the bed and bathroom upstairs.

We received a "This is Basel" card that enabled us to ride the public transportation for free, discount admission at the local museums, and free city WiFi.

It is easily the most tourist-friendly hotel I’ve ever been - free Basel card for free public transportation, including bus from the airport to SBB station.

The front desk staff is outstanding and went out of their way to help us with COVID tests, finding restaurants, and navigating public transport in the city.

The free Basel City card, available at the front desk and in most places around town, affords tourists free public transportation, and there are free wifi hotspots available around town as well.

but to the city's excellent public transportation system.

Free public transport around Basel as well!

The hotel is right across from the main train station, bringing all the advantages of the location (shopping opportunities, restaurants, public transport)

Basel Public transportation is exceptional and covers all the city.

At check-in we were given Basel travel cards, so we had access to free public transportation.

Gaia Hotel has a great location, all the public transport possibilities are just 2 min.

A surprise birthday card and unexpected small  in the room is just an example of warm genuine feeling throughout the entire hotel.

I did not asks for this type of room and the room seemed quite small.

Room was small with sloping walls due to dormer windows.

Finding a hotel for a family can be tricky in Europe where hotel rooms can be on the small side.

The staff was polite, helpful and accommodating and helped us figure out our train reservations.

The staff are very welcoming and helpful with providing services and local knowledge.

Staff was helpful and the breakfast was really nice and well presented.

The staff is professional and thoughtful.

The front desk staff could not have been nicer.

The reception staff were great and provide us with useful information and they go beyond expected service level, the room were clean and comfortable, the breakfast were fine and I liked the fresh orange juice in breakfast.

The hotel has lots of beautiful artwork from the owners collection.

Such a lovely hotel and staff with a “can do” attitude.

We were served quickly at Reception and given passes for use on the Basel trams in the evening.

Great location in the centre of Basel within sight of the railway station and near to coffee and food shops.

We chose this hotel for its proximity to the train station (right across the street).

The location of the hotel is fantastic - near the train station and tram stop.

The location near the train station was ideal as we left Basel two days later for Colmar, an easy train ride from the French section of the train station.

We would return to this great hotel especially since it is so close to the train station, which is with in easy walking distance.

We stayed here after a Viking cruise and we wanted to be near the train station for the high speed train to Paris.

Well located in Basel close to train station and tram.

great hotel in every respect---the sauna  experience was worth the visit--friendly and helpful staff--good breakfast---beautiful decor ---good location--close to train station and  shopping area--a good place to begin or end a trip in Switzerland or Germany

We booked it based on proximity to the train station and TripAdvisor ratings.

The location is really good as it is only walking distance from the train station.

Nicely appointed room in a hotel located great location near the train station.

Close to train station, tram stop and a grocery store.

This is a wonderful boutique hotel close to the train station in Basel.

Incredibly close to the train station and an easy walk.

We booked the hotel because it was so close to the train station, and found that convenience

It's really close the the train station with connections to Germany and other Swiss cities.

It is conveniently near the train station and grocery store.

great amenities, good location near the train station, restaurants, the zoo and several other popular locations.

Gaia Hotel is just opposite of the railway station and very near to the street car station.

Brilliant hotel, close to the train station, so helpful were the staff when we needed something.

GAIA Hotel Basel

small room

train-station proximity

public transport

free transport

Great location - simple walk to town and restaurants; on bus and tram routes to train station 
Helpful and friendly staff that made dinner reservations for us and helped as we modified reservations to manage shift in plans 
Small garden or indoor bar to enjoy a drink after returning for the evening or before dinner 
Include breakfast that was very nice and good selection 
Very good value for Switzerland

Location was conveniently located right nearby bus and tram stations, which made getting around the city very easy.

You get a free tram / bus pass for each person for length of stay!

The room price included a huge breakfast and a basel Pass that provided free rides on trams and busses, plus half price at some museums and tours.

Once you arrive at hotel you get a Basel pass for free bus and tram rides.

It is easy walking distance to old town with free bus and tram transportation  to anywhere.

They even give you a local transportation pass for the tram and buses as a complimentary.

It was located by the Spalentor Gate and was very convenient to access trams and buses to the train station.

They even give you a transit pass that gives you free bus and tram service throughout the city.

It’s very close to the old town, and there are trams and buses nearby as well as some good restaurants.

Nice room and facilities and great location with access to trams and buses.. 
Good sized room for a couple with large suitcases and the staff were very friendly and helpful. .

Tips 
Walk a bit for 5 mins to catch tram 1
Bus 30 connects you closest to the hotel from SBB
Cross the big gate to a beautiful town and great restaurants

There are bus and tram lines right outside the front door.

The location is an easy walk from major sites in the Altstadt, and is on major tram and bus lines for easy access to the rest of the city (such as the rail stations), yet is relatively quiet.

The hotel is in a convenient location, with bus and tram stops right at the corner.

); GREAT LOCATION (beautiful neighborhood, right across from the Spalentor Gate, with trams and buses within steps of the hotel).

The Basel Card, supplied by the hotel, provides free access to the trams and buses.

We used the Basel transportation card for the tram 3 and Bus 30 and the Rhine ferry and walked a lot.

Location near City Gate, trams and busses too.

We were next to a busy intersection so opening the windows for natural ventilation was not really appropriate.

The streets around the hotel are quite busy, there is even a tramway.

It is on a busy intersection and would have been noisy if the windows were open.

Our room faced the front main road which is very busy

but it has to do more with the location than with the hotel itself: The hotel is on quite a busy intersection, and when we opened the windows for air (as we like to do) the noise from outside was really too much.

although the air conditioning was noisy (there is too much road noise to keep the windows open- the hotel is on a fairly busy junction).

Really the only negative of this hotel is the street was very busy and loud.

Some background traffic noise due to proximity of busy traffic routes.

but at a rather busy and noisy intersection.

Hotel is located in a walkable distance from the busy city center.

however if you are a light sleeper then being at the corner of a somewhat busy intersection may have its drawbacks.

I would look at the Gates each morning and checked how the locals dressed on their busy day to work.

Our fourth floor room overlooked the busy Schoenbeinstrasse and we didn’t hear a pip of traffic noise.

but not great location (intersection of busy streets)

Cons: 
- Immediate area just so-so, too busy

On the down side, this hotel is situated right on a busy corner so having the windows opening and sleeping is not an option.

Even though it is only a busy intersection the soundproofing is effective

This was a pre-cruise hotel for a river cruise.

I can't thank them enough, and if we are able to do the planned Rhine river cruise in the future we will definitely stay at Hotel Spalentor.

We hadn’t really expected much from Basel - for us it was just the jumping off point for our river cruise.

We didn't select our hotel based on proximity to the cruise dock, which was on the other side of the Rhine near Friedlingen, and a CHF 38 taxi ride from where we did stay.

We were taking a Rhine river cruise and arrived a day early.

Not a long taxi ride from the river cruise ships.

We stayed 2 nights following a river cruise and enjoyed this well located hotel.

We stayed in Basel for an extra day prior to boarding the Viking Vidar for a cruise up the Rhine river to Amsterdam.

We booked one night at this hotel after river cruise and is very nice accommodation and very close to both river cruise dock and the old town of Basel.

This was a wonderful hotel to stay in before our river cruise began.

We stayed there as a family of 4 in July 19 prior to a Rhine River cruise.

Hotel Spalentor was a great choice for us pre- river cruise.

We were on a river cruise that ended in Basel, and we booked this hotel for a one night stay.

We choose to stay at the Spalentor at the end of a riverboat cruise because of the Trip Advisor reviews.

We wanted a clean, reasonably priced place to stay for a couple of nights ahead of a river cruise (the staff arranged transport to the dock) -- in a location handy for some no-brainer sightseeing -- and the Spalentor was exactly what we were looking for.

We spent one night at Hotel Spalentor prior to joining a Rhine river cruise.

We stayed at the Hotel Spalentor for one night before our Rhine River Cruise  the hotel was very good and we had a great room overlooking the Spalentor Gate.

If you're looking for a place pre or post river cruise, I would recommend this hotel.

We stayed just one night after a river cruise and had a lovely stay.

The hotel was in a very convenient location after disembarking from a Rhine cruise and very close to the old town for dining, shopping, and atmosphere.

Staff are very friendly and the breakfast,

Friendly reception and comfortable rooms.

Perfect location, modern & well-kept rooms, great breakfast, and very friendly staff!

From the minute I walked in, with 'recognition' that I had stayed in this hotel in the past (about 3-4 years ago) by the very friendly staff, to the completeness of the spacious rooms, and the great location towards the city center,

Fantastic location walking distance to old town restaurant shops and plenty of atmosphere 
Hotel staff excellent very helpful friendly and took the time to go over everything 
Breakfast on the fifth floor was convenient and nice
The car parking at a site near the hotel was great

The staff are very helpful, friendly and professional.

The staff was amazingly friendly and helpful.

Staff was welcoming, friendly and very efficient throughout our short stay.

Staff were delightful – very friendly and professional.

The clerk was very friendly and explained everything, including breakfast buffet, directions to markets, tipping, etc.

It is clean and the staff is very friendly and helpful.

Staff was very friendly at check-in and gave us a great recommendation for a wine bar nearby.

I also liked the friendly environment - The People who served were really friendly; I liked the breakfast as well.

The staff were very friendly and helpful with directions and advice.

This is a great hotel, the staff were friendly and helpful, the room was clean and spacious and its in a great location, within walking distance to lots of sights.

but on the street side the room is very noisy with a window open.

The hotel is quite near the main street and you'll hear a lot of traffic noise even if you open the windows slightly.

Plus points:
- excellent decor, finish & standard of room
- close to the old town
- friendly staff
- large bedroom

Negative:
- Very warm in the room
- Air con restricted and very limited cold air
- If you open the window the street noise level is very loud so you need AC to work ! !

but it would noisy with the windows open.

Its located at the crossing of 2 fairly busy streets so you can hear street noise at night if you leave the window open.

Sleeping with the windows open was difficult due to road noise.

With the windows open we could still hear most of the traffic,

The street out front, with the tram passing by often, is quite noisy, especially for people like us who open the window at night.

Apparently the thermostat is locked and can't be manually adjusted by the controllers in the room, I found that it was set too high for my preferences for sleep and at some point in the middle of the night had to get up and let the window open, only to a couple hours later -early morning- find out that the street noise was too much as it is between busy crossroads.

The location at a busy intersection is a bit noisy especially if you like to sleep with the windows open,

Our room fan could not do enough to move air, and the hotel is on a VERY busy intersection with cars, busses, and trams directly below, so it was terribly noisy with the windows open and disruptive to sleep.

Only one minus: very noisy from the city trams, if you prefer to sleep with open windows.

We were on the first floor and with the windows open it was rather noisy.

Only negative is the hotel fronts and backs on 2 busy streets so a bit noisy when windows are open.

Air conditioning units were in the process of being installed in guest rooms when we were there, which is a nice plus: leaving the windows open could be a little noisy since the hotel is on a fairly busy corner (roads on two sides).

I rated the sleep quality only as very good during our stay since our room on the 5th floor was quite hot and we had to leave the window open, which allowed for some street noise.

The noise from the street means that it is very difficult to keep the window open because of the  traffic noise, as the hotel is on a corner of a junction.

This hotel is centrally located and close to every sort of Basel’s public transportation system.

Having said that, didn’t really use public transport much as Basel is a walking city.

(Hotel guests in Basel are given a Basel Pass, good for free use of the excellent public transportation system.)

There is excellent public transportation right outside the hotel and the hotel will give you a card to access all public transportation for free.

Basel card is included with your stay and allows you free use of public transportation (even before you check in) and discounts on museums.

The Basel public transport card that was provided by the Hotel was very helpful to me.

Easy to get to/from the airport via public transport.

The hotel is located in an extremely convenient location, with a stop on the efficient public transit system just across the street.

I would recomend this hotel, it is close to old town Basel and within easy reach of the sights the hotel also supplied a travel pass for free travel around the city on public transport which is plentiful.

The hotel is conveniently located with easy access to public transportation and a stone's throw from a part of the old town known for its chic shops, bars and restaurants.

It’s cozy, friendly and professional personal, wonderful beds, terras, breakfast and a good starting point to visit the city, free public transport and free bikes to enjoy the great city.

Located near the old town and close to public transport.

Free public transport with Basel card (receiving at reception when check in), kind staff, nice rooms, good breakfast.

We got free pass for the public transportation and 50% off to one museum.

Location was great, right next to the old town, everything within walking distance, and public transport in front of the hotel.

Remember - public transportation in Basel is free for tourists.

It is ideally situated for sightseeing, with both the Number 30 bus, which will take you to the railway station, and the number 3 tram, which takes you into town stopping just over the road.On arrival you will be issued a card that enables you to travel free on public transport and offers discounts on attractions.

The Basel card provided with the room was great for public transportation and we used it for 50% off the Paper museum.

The price was very reasonable, the hotel is located in the historic district of the city adjacent to a bus and tram stop and they include a Basel pass with your stay that entitles you to free public transportation and WiFi.

Not too big, good size room with all amenities, bathroom small

The bathrooms are a bit small (no problem for us) and have the shower in the bathtub (might be a problem for some people).

My only complaint was that the bathroom was small,

The only downside was the bathroom which was a bit small.

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