From the warm, friendly greeting upon checking in, the lovely sculptures and art in the lobby to the wonderfully clean and comfortable room.

Beautiful historic Hotel, very friendly staff and great location.

When we checked in, the front desk employee was so friendly and warmly helpful.

The staff was friendly and extraordinarily helpful.

the people are super friendly and will help with anything around.

The hotel staff was very friendly and the included breakfast was very nice.

And, as others have mentioned, the staff is friendly and very helpful.

The staff is very friendly and our room was ready for us.

All staff friendly reception, dining room, maids.

And the people working there very friendly.

We also had freshly made cappuccino which was expertly done by Lorenzo, our friendly waiter!

Staff very good - efficient and friendly.

The staff was wonderfully friendly and helpful.

The staff is very professional, friendly, and helpful.

Staff was very friendly and accommodating.

A surprise birthday card and unexpected small  in the room is just an example of warm genuine feeling throughout the entire hotel.

I did not asks for this type of room and the room seemed quite small.

Room was small with sloping walls due to dormer windows.

Finding a hotel for a family can be tricky in Europe where hotel rooms can be on the small side.

The staff was polite, helpful and accommodating and helped us figure out our train reservations.

The staff are very welcoming and helpful with providing services and local knowledge.

Staff was helpful and the breakfast was really nice and well presented.

The staff is professional and thoughtful.

The front desk staff could not have been nicer.

The reception staff were great and provide us with useful information and they go beyond expected service level, the room were clean and comfortable, the breakfast were fine and I liked the fresh orange juice in breakfast.

The hotel has lots of beautiful artwork from the owners collection.

Such a lovely hotel and staff with a “can do” attitude.

We were served quickly at Reception and given passes for use on the Basel trams in the evening.

Bio GAIA Hotel Basel

small room

Paid public parking on-site

Free High Speed Internet (WiFi)

Sauna

Friendly staff, the room was nice and had a great shower!

but the hotel was conveniently located to the cruise terminal, clean and the staff were friendly.

The hotel was small, with friendly staff and a wonderful lobby.

The rooms were very clean, staff extremely friendly, breakfast was plentiful and lots of variety.

Staff were so friendly and helpful and always smiling.

Nice, friendly and affordable hotel in a great location.

We spent 2 night at hotel at february 2023

Staff: Friendly staff

Location: 5 minutes walk to city center.

The staff was outstanding: very friendly and helpful, over most of our experiences.

Staff were very helpful and friendly and stored our luggage as we arrived early off a river cruise.

but room was so small we couldn’t really lounge there.

Room was very small, no enough space around the bed.

We stayed in a junior suite and if I’m totally honest the room was a little small considering.

Cons:  
-	For two guests, our room was too small.

It's difficult to wash small items in the room sink as the sink plug does not close.

Rooms on the small side (typical for city hotels in Basel),

Rooms are quite small - almost a puzzle to figure out where to put your stuff!

Although room is a little small, didn't spend much time in the room with only two days to explore.

Front desk staff was very helpful and pleasant.

The room, location and personnel were all great!

Very good location, nice room, very clean space and very good service, breakfast is great and in fairly praise staff are service oriented and well coming and always there to help with anything.

There was a visually impaired gentleman checking-in as well.

Carole at the front desk was very helpful.

All the staff at the front desk were very welcoming and always happy to answer your question on which trams to take when going out for the day.

The room was clean and quiet, the front desk service was exceptional, and the bathroom in the room had the most beautiful iridescent tile.

The room was clean and well appointed and the staff helpful and pleasant.

The stuft was very helpful and nice, I was organizing a birthday cake for my husband with their help.

Hotel D - Basel

Paid public parking nearby

Fitness Center with Gym / Workout Room

I have been to many nice hotels and have never experienced the service and expert care, friendly and helpful people that I encountered here.

From the moment we arrived until we left, every staff member was friendly, helpful, professional, elegant and passionate.

though we walked around in cosplay during those days the staff was very friendly and very fun to talk with.

Great view, excellent Service, caring and friendly staff and big selection on tea.

Very good breakfast and  near perfect cocktails, staff uniformly friendly and a very good concierge service which was right every time.

The folks at the front desk are friendly, capable and go out of their way to be helpful.

From the doormen to the concierge to the front desk staff to the waiters to the bartenders to the hosts to the cleaning staff — every single person was gracious, friendly, helpful, efficient and kind.

The driver was professional yet warm and friendly.

The plus: breakfast where the staff is friendly.

The staff is very friendly (thanks again for our anniversary celebrations).

.. everyone is so friendly and welcoming .

Ivan, our waiter, was very professional and informative and friendly.

The staff was uniformly professional, friendly, and efficient.

Prime Location on the board of the Rhine in the heart of the City, rich in history, young at heart, committed, and friendly staff make you feel at home.

the staff as always is very welcoming, friendly and ready to assist.

The staff are friendly, professional and efficient.

Through the bar beyond is a long riverside terrace where service is efficient, friendly and swift.

Breakfast quality was outstanding and the service overall was very personal, friendly and efficient.

We never ordered the flowers, there wasn’t a note to say that we had to pay for the flowers to welcome us .

At the current sterling  exchange rates it is not cheap

but tired decor and overpriced mediocre meal.

Unfriendly and incompetent service and sub-quality cuisine - at an exorbitent price, nota bene!

The choice of food is very wide and prices vary a little on the expensive side

The rates were at the top of our budget, so shortcomings were annoying (WiFi kept dropping out, tram screeching from 5AM-1AM, shower valve faulty, and be sure to order your homlette as you walk in or you'll get it after you ate your breakfast).

Also, know that goods and services in Basel are very expensive, and this hotel was no exception.

Then stay some place that isn’t a total ripoff.

The food and service were perfect if a little expensive.

No one falling over you here and expensive for what you get

To start we paid extra for the Bentley covered in graffiti to pick us up at the airport in Mullhaus, France.

Yes, the breakfast is ridiculously expensive,

My room was a bit small and the hotel is a bit old to me though

Other:
I stayed in a Junior room - wow this room is small.

My room was small with a standard bed for one person

My room had a small entrance way that housed the coat closet and a small cushioned bench seat, the steward put my suitcase on it when he took me up.

Rooms are on the small side for a standard

Still high for a small room without bath tub.

Like most European hotels, my room was small compared to American hotels,

The standard room is small as for most hotels in Europe.

The room was small compared to the double rooms,

The cons:
- small room to the street - not particularly great in either style etc for what you pay.

they are there everyday and smile and greet you.

The Hotel is beautiful, the employees made it an exceptional stay.

The Concierge, Lena, was most helpful with many of our needs.

The hotel is beautiful and the staff made it even more special.

But the main reason why our stay was so special is the team.

From the concierge to doormen to front desk all employees are super professional and kind.

The accommodating staff including the front desk staff, the concierge staff, the waitstaff, bellmen and doormen invariably went above and beyond to care for us down to the last detail, even without our asking.

The concierge desk will go out of their way to not only answer your questions,

Wonderful experience in all its aspects would recommend this hotel to my friends and environment
Best hotel in Basel with wonderful restaurants and super breakfast
Also the rooms are very comfortable and spacey
Service everywhere on high level and the personnel is really very dedicated

The food was unbelievable delicious, the room with a lake view was magical and the staff spoiled us every second, always smiling and positive.

A special and charming hotel
Service at the highest level
Personal attitude and desire to provide service
A beautiful place with history and special design
The rooms are big and beautiful
The hotel is clean
The hotel is in the center of Basel and close to everywhere
Remarks
I have no comments to give

Leena, at the Concierge desk, ably handled our needs and the rest of the staff was elegant and thorough.

Grand Hotel Les Trois Rois

price

Paid private parking nearby

Only downside is the steps to the top floor as no lifts!

but our room was not that large compared to others we could see when they were being cleaned, and it was on a corridor from the lift to the main block, so we could hear people walking past our room on the creaking floor.

The “Arts “ building is without elevator & is steep 3 floors & if you book into the suite it’s another 4 th floor steep steps within the duplex.

Recommend not staying in rooms 14 & 15 because they are located close to the elevator (14) and on a stair landing (15) where there's noisy, people traffic due to the wooden floors.

Also be aware that there are no elevators.

Elevator didn't go to top floor so some steps.

Also there is no elevator if you got a room in the Art Building.

however that due to the historical nature of the building there are no lifts.

It was on the last floor (without elevator), steaming hot

however they put us on the third floor of the building (without elevator) and we had to carry up our luggage by ourselves.

Our family room was three floors up in part of the building where there is no lift.

The rooms in the "Art" part of the hotel are individually decorated, large, well equipped, each with its individual feeling and touch (caution: there is no elevator in this building,

but there are many rooms with a level route between the lift and the room.

I asked for a room in a floor served with a lift for I was travelling with my mum and they put us in a room in the middle of the stairs, not thoughtful.

The only downside was our room was located on third floor and there was no elevator.

although sometimes the absence of a lift made it a trudge up the stairs.

Since we don't travel lightly, we were delighted to find that Der Teufelhof does have an elevator.

Helpful front desk, excellent restaurant, breakfast recommended as well (friendly service staff will help you with your choice of eggs).

Very friendly staff & tram stop over the road.

Staff team were courteous, friendly, helpful and warmly informal.

What a lovely hotel, lovely room friendly staff, in a nice area.

The halls have a lot of interesting artwork, the staff was accommodating and friendly.

The hotel staff were very friendly and they put a personal touch for my room.

I showered them with questions and they were patient, helpful and friendly with impeccable English.

Check in was easy and quick and the staff were very friendly and helpful.

Service was great, everyone was very helpful and friendly.

The staff was friendly, polite and professional.

Staff was so helpful and friendly and the breakfast wonderful.

Friendly staff who made the best situation out of a difficult one as we only had 1 Swiss certificate that enabled us to buy food in a restaurant or bar.

The Teufelhof hotel has everything: a beautiful building, fine rooms, friendly staff, art all over the place, well located etc.

Very nice hotel with great accommodation options, really friendly staff and amazing restaurant options - highly recommended, we will definitely  be back again very soon!

We ate at the hotel's informal Taverna Johannes which was delicious and friendly.

Great references to arts, amazing location right at the heart of the city, very welcoming and friendly staff, very good quality of food.

Breakfast is not included and the restaurant is pricey.

Opening our windows on the third floor and looking out over the "Old Town" and watching the residents going about their day was worth the price itself.

however tiny and too expensive for the equipment and the surface offered.

It is so dull and largely ugly, terribly expensive and lacking in any sense of place.

but the one they had was nothing special or unusual, and they wished they had not bothered to pay the premium.

Breakfast expensive and not included in our room rate.

Also, Basel itself is outrageously expensive!

We paid 15 Francs extra per person per day.

But all aspects were overpriced even accounting for Switzerland’s high prices.

So why only four out five, rather than the max - for the price (rather than their star rating) I think that air conditioning should be available,

Elevated restaurant pricing, consistent with most hotels.

Having this breakfast be so hard he allowed us to stick with only two meals in super expensive Basel.

but I would rate the comportment of the restaurant staff (at both times) -- in sharp contrast with the staff at the hotel reception desk -- to have been the hotel's weak spot.

Yes, that is a period with higher prices than usual

The requirement to book a table well in advance to one side this is a great place to stay and at CHF300  for a double room including breakfast not too expensive for a boutique luxury city centre hotel.

We ate at Atelier the restaurant attached to the hotel, quite expensive

Should be trained before letting them loose with the paying public, as the meals there are very expensive.

Some of the other rooms are very small, just showcases for the room decorations/art.

Hot spell when we stayed there and as the hotel doesn't have air conditioning we had to open our windows ( the room was so small that the windows always have to opened)

On the down side the Easy rooms are very small, and hot as someone else said (and this was late September so must have been frying in summer), and who thought it's a good idea to have wooden floors in rooms and, particularly, corridors?

I made the reservations in advance, which I suggest doing, to save on rates and secure your room in this very small hotel.

Unfortunately we were not aware of Swiss hotel standards so we chose a room in the non boutique part,  room was small

My room had a tiny desk, bed, and plastic chair.

Rooms small, bathroom too small, rooms very white.

The staff always had a smile and was willing to assist.

The front desk staff were very helpful in providing dining suggestions.

Very knowledgeable, helpful, accommodating and kind staff.

I return to this hotel when in Basel due to the service minded staff and great location.

This hotel has absolutely brilliant staff.

I give this wonderful hotel a great rating because of location and staff.

but the young lady at the front desk offered to help out.

The front desk folks are helpful with tram info.

The staff were courteous and always greeted with a pleasant smile.

top notch team which delivered exceptionally professional services --- II cannot think of a single item about which I would complain --- and before I forget, the breakfast was the best I've had in years --- we'll be back again, soon

Der Teufelhof Basel

elevator

Bar / lounge

Receptionist was friendly & spoke English.

Reception staff were very friendly and efficient.

The hotel was just fine , friendly helpful staff , delicious breakfasts , power-showers, comfy bed , high standard of cleanliness  everything you except from a 4 star hotel

Reception staff were very friendly and helpful.

The staff are fabulous, friendly, informative and helpful.

Very comfortable surroundings indeed and a good breakfast with very friendly staff as well.

Friendly staff, nice decor (il.e.,  not too heavy).

Great breakfast buffet, friendly and accommodating staff and a most approachable GM.

On this stay, the 15th or so, I think, again the bed was comfortable, the staff very friendly and helpful, and the buffet breakfast very good.

The staff are friendly and the service good.

The rooms at the front of the hotel overlook the tram stops and can be a little noise very early in the morning.

Our room (216) was not sound proofed very well as noises heard in hallway--but good fan system (and phone app) provided needed white noise.

The only thing I could complain about is that there is next door noise.

but we were not disturbed by noise although the hotel had thoughtfully provided ear plugs just in case.

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