I contacted the barcelona group as under the theory of premises liability, hotels have a duty to provide a safe environment to their guests.

Would have been great to have at Akumal beach when snorkeling with the turtles -

though we found an offsite cove nearby, which was fine.

Tip: bring a boogie board and swim right at the corner end of the beach restaurant.

Easy access from the beach or boat from the lobby area.

Room Food Service, and Food was not available at the pools, bars, and beach.

but we go to Xcaretpark for snorkel and beach.

The flora and the seashore are also really nice and I enjoyed having a private beach without sellers and with the additional safety which it grants.

We used Monica Rivas at Soy La Pesera at +52 984 112 5922.

Quite conveniently located next to Xcaret, which is easy to access right from the beach of the hotel.

On a brighter note, the location and beach of the hotel are undeniably fantastic, with proximity to Xcaret Park and a beautiful beach.

Paco's Tacos was good fun as well

The area around the beach was excellent.

The scenery is gorgeous, everything is well-maintained, the staff is friendly and helpful, the beach is unparalleled, you are guaranteed to see wildlife roaming around the park at all hours and there is the added benefit of having Mayan ruins on the property.

Huge shout outs to Monica, Frank, Roberto, Samuel, Miguel, Max and of course Raquel.

It’s great to snorkel at the beach by the rocks.

Javier and Hugo at the Royal Beach bar, so much fun!

The lobby is lovely with a breathtaking cathedral ceiling, inspiring architecture and gorgeous water features everywhere.

The main building consists of a very large cathedral like atrium through which a canal pases and alongside which are Venice like canal side sops and accommodation.

The grounds are beautiful and full of wildlife,

The resort grounds are beautiful and the staff are amazing.

Resort highlights:  the grounds, the staff and the wildlife were amazing.

The grounds are beautiful and so peaceful.

The resort grounds are clean, well maintained & beautiful, with lots of paths to explore & a very natural environment, with wildlife popping up everywhere.

The hotel grounds and staff are outstanding and very friendly.

.beautiful stone pillars along the little river with the boat ride, the little shops that have anything you need, right on the first floor of the lobby, nice and helpful staff, great food and drinks at the buffet - shout out to our super friendly servers at the pool buffet (Monica), and of course the wildlife such as monkeys and deer on the grounds.

The grounds, staff and accommodations are absolutely excellent.

We had an amazing holiday at the occidental,  the grounds are lovely and the wildlife is amazing!

Also great to see the Mayan ruins in the grounds.

On the plus side the location and grounds of the hotel were lovely with wildlife in abundance.

It is set in lush grounds and is truly beautiful and teeming with wildlife.

Come here and enjoy the beautiful grounds and relax!

It's the best deal I've found that gave us the high level of care we were looking for in our holiday vacation.

This was one of the best holidays we have every had!

Again just to be told ‘we sorry’

I am fuming as we are paying a lot of money to enjoy the last few days of a family holiday

Had such an epic vacation Got to see a lot of wild life, and amazing views.

We stayed in buildings 14 which is the resorts vacation club/timeshare area.

What a great way to ruin someone’s vacation.

This was the best vacation we have had in a while.

thank you everyone for the best vacation i’ve had so far!

Easily one of the best vacations I’ve ever taken because of the energy and staff Xcaret encompasses!

Overall we got exactly what we wanted from this holiday.

Also, at other resorts we’ve received vacation packages worth hundreds of dollars in discounts  for attending a time share presentation.

Booked with BA holidays in Jan sale, and got a really reasonable deal.

First family vacation in 4 years and Occidental at Xcaret was a hit.

They will try to get you to buy in to their vacation club (timeshare type of thing), which could be a deal breaker for some.

but it turns out the free gift is given to you from a sales agent who wants to sign you up for their vacation club timeshares.

This Resort is the best opportunity for an ACTIVE vacation.

This was the best holiday we have been on.

This took away so much from us in enjoying our vacation.

There was enough for everyone to be happy and my kids loved the buffet and the food!

but the Fuego food is excellent and it was a lot of fun for our teen.

but if you're thinking your kids will like big kid water slides Jungala was really fun.

We stayed over Christmas and new years for 10 days and both our kids had the best time of their lives.

We have stayed at many resorts in the area and sometimes choose all-inclusive for the kids,

We came here 10 years ago with our 3 year old daughter and we are back with both our children.

People with teens might find royal a little quiet.

What the hotel really stands out in is its location and the fauna within in, it's beautiful to be able to share that living space within several local species and to see children in awe at their site.

They have a good amount of activities and things to do to keep kids entertained.

We have gone with and without kids and it is always a great experience.

Special thank you to the resort (the woman at concierge that set up our dinner reservation in building 22 december 18, 2023) for recognizing my daughters birthday.

They delivered the crib at 9 pm when my baby was already sleeping on my bed.

There isn’t much for tailored to children especially my two year old

Interesting hotel this

This was the 2nd of 3 AI Hotels we stayed in on our family trip with our 10 year old daughter.

Still amazing ten years later, with children this time.

Although they could have been quicker to remove the kids from the pools we loved it.

Having xcaret park next door made this trip amazing for our young children and they were never bored.

The beach amazing and safe for children the pools are very very clean.

but then we were told that if we didn't book a bus transfer at least a day in advance we had to pay for a taxi to get there, which I think is ridiculous since the one time we did book a transfer there were less than 10 people on the full sized bus.

If you're planning to beach, and do the various extra paid activities in Xcaret then you need a multi day pass.

though the hotel will rip you off with taxi service of $50 USD to travel 4 miles round trip.

Please tell people it does not apply before they make the reservation a day after they check in if I would’ve known this advance, I would’ve looked elsewhere, knowing I’ll have to pay $1000 difference I would not recommend to any of my peers, knowing they could the price on you after check in.

but we told them we don’t want alcohol, we want the service what we pay for at a so called 5 star hotel.

We paid for unlimited Xcaret so we’re spending our time here.

I will rather for the owners to get rid of the “all inclusive” nonsense.. reduce the hotel rooms prices and charge for the food while providing better quality.

For the cost, they should definitely invest in heaters!

Save your money and go elsewhere place is outrageous expensive I had them wash load and half of laundry they charged us over $400 USD.

Arrived early (b4 11am) and either had to wait in lobby til 11 am or pay $15 US to go and have breakfast.

We didn’t get nothing other than our receipt to show we paid.

For the outrageous price we paid to begin with total lack of customer service.

They refused and tried to extort us for $3000 USD to transfer us!

The service was terrible as well, and no good coffee at the resort not even at the lobby where you have to pay $55.00 pesos for it.

Some resorts you have to pay more to get top shelf,

Checkin attendants were not welcoming, did not pay attention to who was first in line, several people went ahead of us and no one cared or apologized.

well everything starts at the Airport, My Wife and I were excited about our 5th anniversary, so we booked the all-Xcaret experience we paid 4300 dollars for all packages because we deserved a  vacation after working hard for the whole year, and we arrived at the airport and we run to the Xcaret luxury bus and surprise you, not Xcaret when I mention to the person why my ticket says xcaret they told me because is in Xcaret property

Lobster (paying an additional cost) at the El Pescador was the worst Lobster I've ever had.

We loved the quiet pool and very much enjoyed the food in the royal level restaurant.

We don't forget about the chefs at the kitchen, always giving us the best service and food!

Great staff; food was much better than expected based on other reviews; liquor hours could change; and resort should ensure premium liquor is available for Royal guests at all times.

We’ve been home for 3 days and he’s still recovering from whatever he ate that wasn’t right.

What really pushed this review down was the food.

The food is delicious, especially at the oriental restaurant.

The workers in the Buffett were very friendly food was good the disc was rediculous there was no towels most days for the pool and no service for pool area.

The royal restaurant is great food, great service and great views, we were made to feel very special at every meal.

Staff, food, restaurants, entertainment, sports, etc.

There was very good food and plenty of place at buffet.

That's correct, you read this correctly, ran out of Draught Beer on day three!!!!

They do this… in order to save money because offering “all you can eat” “all inclusive” means millions of dollars on a yearly basis just for food and thus they will always try to cut on the quality of the food and drinks in order to be able to have profits.

The food in the specialty restaurants is good.

To get to the 'cenote' without leaving the resort entrance (5 min walk) - walk to the right along the "lobby river" (opposite the tobacco store) , follow the path to the right to the "suspension bridge".

Another thing that bothered us greatly was the fact that the non-smoking areas weren't monitored and thus weren't respected by several of the guests.

The Oriental was the most disgusting Asian restaurant experience I've had.

Water was brown & smelled like rust in every room.

My kids’ room was even worse as it smelled like mold and was dank. The soap and other hotel provided boxed toiletries all appear to have been previously opened,

Room got too damp and cold that both my husband and I ended up getting sick.

- During the wedding they played the father daughter dance song during our entrance
- Power went off halfway through the last song 

Guests
- 5 had major room issues that needed a transfer or early departure
    - 2 due to sewage smell
    - 1 due to construction noise
    - 1 due to no AC 
    - 1 due to brown water on the floor during check in and needed it to be squeegeed out … then the concierge at building 19 YELLED AT THE MOTHER OF THE BRIDE and told her she shouldn’t have come “so early”.

Also, despite room cleaning coming everyday and changing sheets everyday, the sheets constantly smelled like mildew probably from moisture/humidity.

That smell you'll smell at any resort in Mexico is not mold.

I asked 4 times about the mold getting bleached and was promised it would get cleaned up, it did not.

The bathroom sink didn’t drain well as well.

The room smelled overwhelmingly like paint/spray paint and felt unsafe staying/sleeping there.

Also found out later in week there was a whole entire schedule of events we were not informed of. The room AC was not working 5/7 nights, moldy stench from air vents wakes you from the most deep sleep *which is NOT because the beds are that great,

- on the way back to the room, i used the lobby toilets which were disgusting due to unable to flush.. and was then welcomed by black water from the taps.. 
finally at 7:50pm we was greeted with running water and able to use our toilet.

We stayed for 5 nights, for 1 night and a full day  we did not have power or water, toilets were flooded with poop, numerous safety violations were evident.

butts laying in the sand and used napkins/tissues laying by the pool.

First room has no power, maintenance room 3-4 hrs to repair twice at night on first night; 2nd room as water leaking through light, safety issue; 3rd room has construction in front of our room and woke us up at 8 am which they should start at 9 am, plus the smell, dust, dirty(drywall and nails on floor) and not able to access the room for a whole day.

I have never seen anything so disgusting or pretentious as this hotel.

The worst experience on my life from the moment of booking, the welcome and the room they give me was dirty smells.

Friendly staff, nice area for the resort safe family stay.

Many thanks to all the royal level staff, Abril, Hugo, Grimaldo, Miguel, Javier, Leyver, Roberto amd Gilberto, they all are giving us great service as always!!

The resort was just as beautiful and the staff were just as friendly, some even remembered us from the previous year.

They are kind enough  to move us to a corner Suite 32201 the next day and that made us very happy since it has more natural light (as it has 2 huge windows as compared to the other room) and 2 coaches (compared to 1 in the other room).

We were served by this lovely lady named Bellita Cen.

The whole property is stunning, the animals, facilities are beautiful and the staff are ALL outstanding.

The staff at buffet is very polite and efficient,especialy William and Evelyne at the breakfast

The entertainment and the entertainment team were also great, creative and entertaining.

The is wildlife everywhere, the water is warm and see through, the staff is friendly and hard working to help you.

rooms were nice and the staff was extremely helpful.

The staff were lovely, particularly Roberto, Miguel, Francisco, Gilberto and Abril in the royal restaurant.

Miguel at the Royal club will definitely take care of anything you need and he has a very positive leadership approach to his team!

Occidental at Xcaret Destination

price

smell

restaurant

barcelona

cathedral

staff

beach

grounds

kid friendly

holiday trip

The by the glass options for the All Inclusive package were uninspired and occasionaly undrinkable.

Use to be your bracelet was all you needed with meals for all-inclusive.

We loved each of the included restaurants - not always the case at an all-inclusive.

The all-inclusive package is well worth it, and the food is amazing.

so I brought her on an all inclusive 4 night stay to Hotel Mousai.

My husband and I came for our babymoon, we upgraded to a large suite on the North tower with the all inclusive package and had a beautiful view of the ocean from inside the suite and the balcony.

I usually don’t get blown away with food at all inclusive hotels,

It was my first all inclusive and they made it the best experience.

All-inclusive was worth it - we got to try almost all of the amazing food.

Also, they tried to limit what we could order under the all-inclusive, saying the kitchen would be closing in 50 minutes and the chafe wouldn’t have time.

😮 

🍽️ We opted for the All-Inclusive package,

The food and drinks were of highest quality that we've experienced in quite some time (as we've been to numerous all-inclusive resorts over the years).

We did the all-inclusive package and the food was by far the best out of any resort we have ever visited!!

We did the all-inclusive and would highly recommend this to everyone.

The room no longer offered top layer alcohol bottles that are included in all-inclusive package such as gray goose, etc and instead, these were replaced with much cheaper alternatives. 2.

We all did the all inclusive, which I highly recommend unless all meals are done off property - as the prices listed are bonkers.

Barcelona Tapas, Langosta Feliz, La Palapa, Garza Blue, D'Costa

I did take the bus Friday to shop, go to the Cathedral & buy my tequila at Vinos America & went back again Sunday to watch the Steeler/ Patriot game at a sports bar.

(2) They are doing construction in and around the grounds, which causes noise.

The only cons was the construction noise for a new hotel they are building next door during the day that you could hear from the room

There is also a lot of construction going on for a while since they are building more resorts, so that is also loud.

Few cons/areas of improvement:

New construction with addition of new towers.

And we could see light through the door and could hear construction bright and early in the mornings.

The room next to mine was under construction 3 of the days I was there so I heard drilling and banging from 9-4 those days.

The "construction" was renovations happening on one of the adjacent condo towers.

Although we complained they told us they have on going construction all the time and nothing they can do.

We woke up to to extreme loud construction happening outside our room.

The only down side is they are currently doing construction at the sister site.

They're building more and will be construction noises soon.

They are adding more buildings to the complex so there is construction noise all day which will likely be carrying on for years to come as they have development plans demonstrated throughout the property (trucks with their jake brakes driving down the hill, pounding and drilling).

However, we were never informed when making the res or upon check in that construction would be taking place from 8am to 6:30pm in the rooms directly above us.

CONSTRUCTION:
We didn’t really hear any construction that bothered us.

Towers adjacent to the original resort are now all under construction — if you come to Mousai you’ll need a sound machine to drown out the lovely ambient noises of chainsaws and hammering.

More construction is in the works for this overall property so its likely the noise will escalate.

Clearly the highest quality construction, decor and engineering.

Our main issue with the balcony was that there was major construction in the adjacent suite - to  which we had not been alerted - and the noise prevented us from using our balcony during work hours.

I’m talking use of the facilities that it clearly states are included and then they try to charge you $65/person to even use the adults-only pool.

When checking in, I inquired if I could use the credit at the salon.

On top of that, they put a hold of $500 on our credit card, which still hasn't been released.

They could have charged us anything they wanted and there was nothing we could if we wanted to leave.

However, half hour later I decided to cancel the spa via phone, the concierge came to me at the rooftop bar and said there might be a problem with the refund, and they still charge me 50% cancellation fees,

Also, charged me incorrectly for one of the rooms that only had one person.

* Pillow Menu (which we had to ask for)
* Aromatherapy diffuser 
* Free Wifi
* Discount on up charge items at restaurants 

They should include priority reservations, seating and hydrotherapy amongst other add ins.

Front desk provided wrong information about credit card charges in pesos v. USD, resulting in additional (and avoidable) transaction fees.

Upon arrival we are offered unlimited sparkling wine and ask for passports and card for incidentals.

The last time we went we got a $600 resort credit.

A minor point of improvement could be to offer more staff on the hikes, as they are very popular and not necessarily as easy as they are billed to be.

What is billed as Hatha yoga is not Hatha yoga,

I was basically given the cold shoulder, charged a higher rate than any online price I could find anywhere.

The bills are in Spanish and the way charges are done is confusing.

6 nights was approximately $2200.00 and I was to get a daily credit of $100.00.

We had a few issues during our trip: room service didn’t work right away, housekeeping kept coming for turn down service at 5pm when we specifically requested them come when we left ( and even put a request in with Ricardo downstairs and they still kept coming at the wrong time) we were charged for Wi-Fi when it did not work (but then was corrected) 

We had a fantastic time and would likely return, however we would likely get the

We asked the waiter for recommendations and he only recommend items that required an up charge from the AL package.

It is less expensive here than when you try to use your “resort credits”🙄.

I really, REALLY wanted to like the food.

Our favorite restaurant was NOI, the Bistecca was superb, exceeding our expectation.

from onsite excursions to the best food at any of their onsite restaurants!

The ultimate hotel for relaxing by the pool, while eating and drinking great!

Our meals were wonderful and we especially loved eating at Hiroshi and DAO.

All the food was six star and well presented.

The addition of new restaurants and tower as well as Tierra Luna Garden is an awesome touch by the resort’s main company, Tafer Resort.

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