I contacted the barcelona group as under the theory of premises liability, hotels have a duty to provide a safe environment to their guests.

The lobby is lovely with a breathtaking cathedral ceiling, inspiring architecture and gorgeous water features everywhere.

The main building consists of a very large cathedral like atrium through which a canal pases and alongside which are Venice like canal side sops and accommodation.

Friendly staff, nice area for the resort safe family stay.

Our guide spoke great English and very friendly.

The resort was just as beautiful and the staff were just as friendly, some even remembered us from the previous year.

The workers in the Buffett were very friendly food was good the disc was rediculous there was no towels most days for the pool and no service for pool area.

The is wildlife everywhere, the water is warm and see through, the staff is friendly and hard working to help you.

It was in general a good experience and the staff was superb and very friendly.

Bottom line: clean resort, friendly staff,  lots to do, good food, very economical.

Great service, smiling staff…plenty of chairs at pool and beach…good snorkeling…a friendly family resort…food is ok,

Monkeys, iguanas, deers were friendly at the resort.

We had wonderful stay the staffs was so good everyone was super special always smiling.The place is full of friendly people.Food in there all restaurants are always fresh.

The scenery is gorgeous, everything is well-maintained, the staff is friendly and helpful, the beach is unparalleled, you are guaranteed to see wildlife roaming around the park at all hours and there is the added benefit of having Mayan ruins on the property.

The staff was very attentive and friendly.

our waiter was Edgar, he was so kind and thoughtful, he brought us more appetizers to ensure we had enough and was so friendly during our visit!

Great, amazing experiencing due to staff being friendly and have knowledge on every need.

It amazing the pescador restaurant and the staff ask for Rigoberto Perez he is so attentive and friendly.

Everyone was so kind and happy and friendly.

The grounds are beautiful and full of wildlife,

The resort grounds are beautiful and the staff are amazing.

Resort highlights:  the grounds, the staff and the wildlife were amazing.

The grounds are beautiful and so peaceful.

The resort grounds are clean, well maintained & beautiful, with lots of paths to explore & a very natural environment, with wildlife popping up everywhere.

The hotel grounds and staff are outstanding and very friendly.

.beautiful stone pillars along the little river with the boat ride, the little shops that have anything you need, right on the first floor of the lobby, nice and helpful staff, great food and drinks at the buffet - shout out to our super friendly servers at the pool buffet (Monica), and of course the wildlife such as monkeys and deer on the grounds.

The grounds, staff and accommodations are absolutely excellent.

We had an amazing holiday at the occidental,  the grounds are lovely and the wildlife is amazing!

Also great to see the Mayan ruins in the grounds.

On the plus side the location and grounds of the hotel were lovely with wildlife in abundance.

It is set in lush grounds and is truly beautiful and teeming with wildlife.

Come here and enjoy the beautiful grounds and relax!

It's the best deal I've found that gave us the high level of care we were looking for in our holiday vacation.

This was one of the best holidays we have every had!

Again just to be told ‘we sorry’

I am fuming as we are paying a lot of money to enjoy the last few days of a family holiday

Had such an epic vacation Got to see a lot of wild life, and amazing views.

We stayed in buildings 14 which is the resorts vacation club/timeshare area.

What a great way to ruin someone’s vacation.

This was the best vacation we have had in a while.

thank you everyone for the best vacation i’ve had so far!

Easily one of the best vacations I’ve ever taken because of the energy and staff Xcaret encompasses!

Overall we got exactly what we wanted from this holiday.

Also, at other resorts we’ve received vacation packages worth hundreds of dollars in discounts  for attending a time share presentation.

Booked with BA holidays in Jan sale, and got a really reasonable deal.

First family vacation in 4 years and Occidental at Xcaret was a hit.

They will try to get you to buy in to their vacation club (timeshare type of thing), which could be a deal breaker for some.

but it turns out the free gift is given to you from a sales agent who wants to sign you up for their vacation club timeshares.

This Resort is the best opportunity for an ACTIVE vacation.

This was the best holiday we have been on.

This took away so much from us in enjoying our vacation.

There was enough for everyone to be happy and my kids loved the buffet and the food!

but the Fuego food is excellent and it was a lot of fun for our teen.

but if you're thinking your kids will like big kid water slides Jungala was really fun.

We stayed over Christmas and new years for 10 days and both our kids had the best time of their lives.

We have stayed at many resorts in the area and sometimes choose all-inclusive for the kids,

We came here 10 years ago with our 3 year old daughter and we are back with both our children.

People with teens might find royal a little quiet.

What the hotel really stands out in is its location and the fauna within in, it's beautiful to be able to share that living space within several local species and to see children in awe at their site.

They have a good amount of activities and things to do to keep kids entertained.

We have gone with and without kids and it is always a great experience.

Special thank you to the resort (the woman at concierge that set up our dinner reservation in building 22 december 18, 2023) for recognizing my daughters birthday.

They delivered the crib at 9 pm when my baby was already sleeping on my bed.

There isn’t much for tailored to children especially my two year old

Interesting hotel this

This was the 2nd of 3 AI Hotels we stayed in on our family trip with our 10 year old daughter.

Still amazing ten years later, with children this time.

Although they could have been quicker to remove the kids from the pools we loved it.

Having xcaret park next door made this trip amazing for our young children and they were never bored.

The beach amazing and safe for children the pools are very very clean.

but then we were told that if we didn't book a bus transfer at least a day in advance we had to pay for a taxi to get there, which I think is ridiculous since the one time we did book a transfer there were less than 10 people on the full sized bus.

If you're planning to beach, and do the various extra paid activities in Xcaret then you need a multi day pass.

though the hotel will rip you off with taxi service of $50 USD to travel 4 miles round trip.

Please tell people it does not apply before they make the reservation a day after they check in if I would’ve known this advance, I would’ve looked elsewhere, knowing I’ll have to pay $1000 difference I would not recommend to any of my peers, knowing they could the price on you after check in.

but we told them we don’t want alcohol, we want the service what we pay for at a so called 5 star hotel.

We paid for unlimited Xcaret so we’re spending our time here.

I will rather for the owners to get rid of the “all inclusive” nonsense.. reduce the hotel rooms prices and charge for the food while providing better quality.

For the cost, they should definitely invest in heaters!

Save your money and go elsewhere place is outrageous expensive I had them wash load and half of laundry they charged us over $400 USD.

Arrived early (b4 11am) and either had to wait in lobby til 11 am or pay $15 US to go and have breakfast.

We didn’t get nothing other than our receipt to show we paid.

For the outrageous price we paid to begin with total lack of customer service.

They refused and tried to extort us for $3000 USD to transfer us!

The service was terrible as well, and no good coffee at the resort not even at the lobby where you have to pay $55.00 pesos for it.

Some resorts you have to pay more to get top shelf,

Checkin attendants were not welcoming, did not pay attention to who was first in line, several people went ahead of us and no one cared or apologized.

well everything starts at the Airport, My Wife and I were excited about our 5th anniversary, so we booked the all-Xcaret experience we paid 4300 dollars for all packages because we deserved a  vacation after working hard for the whole year, and we arrived at the airport and we run to the Xcaret luxury bus and surprise you, not Xcaret when I mention to the person why my ticket says xcaret they told me because is in Xcaret property

Lobster (paying an additional cost) at the El Pescador was the worst Lobster I've ever had.

We loved the quiet pool and very much enjoyed the food in the royal level restaurant.

We don't forget about the chefs at the kitchen, always giving us the best service and food!

Great staff; food was much better than expected based on other reviews; liquor hours could change; and resort should ensure premium liquor is available for Royal guests at all times.

We’ve been home for 3 days and he’s still recovering from whatever he ate that wasn’t right.

What really pushed this review down was the food.

The food is delicious, especially at the oriental restaurant.

The royal restaurant is great food, great service and great views, we were made to feel very special at every meal.

Staff, food, restaurants, entertainment, sports, etc.

There was very good food and plenty of place at buffet.

That's correct, you read this correctly, ran out of Draught Beer on day three!!!!

They do this… in order to save money because offering “all you can eat” “all inclusive” means millions of dollars on a yearly basis just for food and thus they will always try to cut on the quality of the food and drinks in order to be able to have profits.

The food in the specialty restaurants is good.

To get to the 'cenote' without leaving the resort entrance (5 min walk) - walk to the right along the "lobby river" (opposite the tobacco store) , follow the path to the right to the "suspension bridge".

Another thing that bothered us greatly was the fact that the non-smoking areas weren't monitored and thus weren't respected by several of the guests.

The Oriental was the most disgusting Asian restaurant experience I've had.

Water was brown & smelled like rust in every room.

My kids’ room was even worse as it smelled like mold and was dank. The soap and other hotel provided boxed toiletries all appear to have been previously opened,

Room got too damp and cold that both my husband and I ended up getting sick.

- During the wedding they played the father daughter dance song during our entrance
- Power went off halfway through the last song 

Guests
- 5 had major room issues that needed a transfer or early departure
    - 2 due to sewage smell
    - 1 due to construction noise
    - 1 due to no AC 
    - 1 due to brown water on the floor during check in and needed it to be squeegeed out … then the concierge at building 19 YELLED AT THE MOTHER OF THE BRIDE and told her she shouldn’t have come “so early”.

Also, despite room cleaning coming everyday and changing sheets everyday, the sheets constantly smelled like mildew probably from moisture/humidity.

That smell you'll smell at any resort in Mexico is not mold.

I asked 4 times about the mold getting bleached and was promised it would get cleaned up, it did not.

The bathroom sink didn’t drain well as well.

The room smelled overwhelmingly like paint/spray paint and felt unsafe staying/sleeping there.

Also found out later in week there was a whole entire schedule of events we were not informed of. The room AC was not working 5/7 nights, moldy stench from air vents wakes you from the most deep sleep *which is NOT because the beds are that great,

- on the way back to the room, i used the lobby toilets which were disgusting due to unable to flush.. and was then welcomed by black water from the taps.. 
finally at 7:50pm we was greeted with running water and able to use our toilet.

We stayed for 5 nights, for 1 night and a full day  we did not have power or water, toilets were flooded with poop, numerous safety violations were evident.

butts laying in the sand and used napkins/tissues laying by the pool.

First room has no power, maintenance room 3-4 hrs to repair twice at night on first night; 2nd room as water leaking through light, safety issue; 3rd room has construction in front of our room and woke us up at 8 am which they should start at 9 am, plus the smell, dust, dirty(drywall and nails on floor) and not able to access the room for a whole day.

I have never seen anything so disgusting or pretentious as this hotel.

The worst experience on my life from the moment of booking, the welcome and the room they give me was dirty smells.

Many thanks to all the royal level staff, Abril, Hugo, Grimaldo, Miguel, Javier, Leyver, Roberto amd Gilberto, they all are giving us great service as always!!

They are kind enough  to move us to a corner Suite 32201 the next day and that made us very happy since it has more natural light (as it has 2 huge windows as compared to the other room) and 2 coaches (compared to 1 in the other room).

We were served by this lovely lady named Bellita Cen.

The whole property is stunning, the animals, facilities are beautiful and the staff are ALL outstanding.

The staff at buffet is very polite and efficient,especialy William and Evelyne at the breakfast

The entertainment and the entertainment team were also great, creative and entertaining.

rooms were nice and the staff was extremely helpful.

The staff were lovely, particularly Roberto, Miguel, Francisco, Gilberto and Abril in the royal restaurant.

Miguel at the Royal club will definitely take care of anything you need and he has a very positive leadership approach to his team!

Occidental at Xcaret Destination

price

smell

friendly

barcelona

cathedral

staff

restaurant

grounds

kid friendly

holiday trip

We were all inclusive and the food was great big salad bar lots of Spanish things like Fideua and Sobre Sada/Chorizo.

Myself and my fiancée have just returned from a week all inclusive holiday.

but plenty to choose from , we went all inclusive and i would recommend doing this to any1 going in the future.

Overall a small selection of spirits and cocktails were available all inclusive as well as soft drinks and slush.

As with all All Inclusive hotels there were good and not so great bits and I would say that’s personal preference.

Good options of all inclusive drinks (cocktails and vodka slush to keep you cool.

even though staying in an all inclusive hotel.

It seems like everything you do costs extra money which for all inclusive isn’t the best.

Food was OK, the usual all inclusive stuff.

If you’re a family with children looking for a clean, safe, friendly and good quality all-inclusive hotel with a range of entertainment, I highly recommend Globales Maioris.

They were allowed to stay and use all inclusive facilities, which was a real help to us.

Safe's are also available to hire, both not cheap when you have already paid to be all inclusive.

You have the bear in mind it is still all inclusive at the end of the day so it will never be phenomenal!

This is a lovely decent all inclusive hotel on a budget.

The food I have no complaints about, if you are used to doing all Inclusive holidays then there will be no issues.

Went all inclusive with my mum as a belated 40th birthday trip for me.

All-inclusive drinks were pretty good too - the one lager beer was perfectly nice, as were the wines and sangria on tap.

We stayed here in May 23 for 7 nights all inclusive.

Local busses operate outside the hotel, tickets easily purchased online and it’s quick to get to the water park, S’Arenal & Palma.

however; once they factor in pick ups/drop offs to other hotels in Palma & Arenal it was 1hr30!

One thing I will say is on the bus they will take you to the local beach playa de Palma or S’Arenal.

We got a bus trip from hotel to palma/arenal.. arenal beach was lovely and picturesc

We used the free hotel bus to go into Arenal and Palma and the local bus just outside the hotel to go to the water park, all really easy to use.

Bus stop 2min walk that will take you to water park and onto Palma through S Arenal.

Free bus provided by the hotel daily to take you to Palma or S’Arenal (need to book at reception).no beach nearby.

The hotel operates a free bus daily to Palma and Arenal if you want to escape for the day.

The hotel puts on a free bus to Palma or Arenal.

The hotel run daily buses to Arenal and Palma free of charge twice a day.

It’s close to Arenal and Palma with good links by courtesy bus from hotel and local service.

however, the hotel runs a free bus to and from Arenal and Palma on a daily basis if you fancy exploring.

Palma is a lovely city with a Barcelona feel to it, street theatre, music, classy designer shops, a pretty marina, etc.

Like a much more chilled out Barcelona with loads of little tree lined squares, performers, and millions of shops.

We would love to return there for a city break, all the charm of Barcelona.

Palma was good it has a huge cathedral, harbour and plenty of shops and coffee shops and places to sit outside and watch the world go by.

The hotel does provide a free shuttle bus into Palma and you’ll be dropped right near the cathedral

We got it to Palma beach then used the 52 bus to the cathedral (€2 each for a single, kids free).

del Socorro, Faro de Portopi, Faro De Porto Pi Museo De Señales, Se Te Va La Tapa, Casa Museu J Torrents Llado, La iglesia de Monti-sion, Paseo Maritimo, Museu de Mallorca, Barrio Es Jonquet, Can Barcelo, Museu d'Art Sacre de Mallorca, Museu Diocesa de Mallorca, Stellar GOLD Studio, Particular, Literanta Llibres i Cafe, The Guinness House, Fine Books, Museu de Sa Jugueta (Toy museum), Port Bike Mallorca, La Seu, Catedral de Mallorca, Cathedral De Mallorca, Bamboo Palma, Spaint, Can Bordils, La Crema, Centre Perles, Loco Wheels, Parròquia de Santa Eulàlia, Advanced Massage Therapy, Mallorca Masajes, Bou Ros, Abhyasa Yoga Sala, La Osadía, Ca'n Oms, Ferrerico, Buena Risa Comedy, Deborah's Culinary Island, El Racó d'Hermes, Mimbreria Vidal, Mallorcaria, Brizna, Art Center 4GATS, Cafeteria Las Delicias, Monumento Sol, Palma Walking Tour - Day Tours, Avinae Fine Wine & Spirits Merchants, Avinae Wine & Spirits Store, Masajes Yoi, Naturalmente Mallorca, Mallorca Duck Store, Placa d'En Coll, Forn dels Encants, Mallorca Free Tour, Papabubble, Joyas Forteza, Arco de l’Almudaina, Free Tour Palma de Mallorca, FITINMYPLACE, The Photo Experience Palma De Mallorca, World City Trail - Palma de Mallorca, Travel Curious - Palma de Mallorca, Nord Charters | Excursiones en barco en Mallorca - Boat trip in Majorca & Rental boat, Horseback riding Palma de Mallorca, Spain, Secret City Trails in Palma, Palma, Palma Stadtführung, Perlart, La Viniloteca, Estatua Es Foner, Mallorca Premium Tours, Carmen Ekvall Jewellery, La Insular, L'illa De La Calma, Shena, Monument A Ramon Llull, Casa de las Medias, Marina Moll Vell, City Sightseeing Palma de Mallorca, Parc de la Mar, Parlament de les Illes Balears, Un Somriure, Sasu, Placa Del Marques Del Palmer, Almar Baleares Charter, Traube de Callet, Quirobienestar, Maricastana, Placa Major, Marnaliart, Amen, Treffpunkt escuela de idiomas, In The Gallery Palma Old Town, La Caja Blanca, Ltd Edition, Palma Boats Charter & Watersports, Oficina de Turismo de Mallorca, Seg Zone Palma, Hidropolis Spa, Eat.

So we got the free bus to palma then just over the road where the cathedral is we got a bus 104 or 105 to Magaluf then we walked from Magaluf to Palma Nova.. Now that was worth it.

Palma is not as far as people make it out to be and within 30 mins your there on the free hotel shuttle (has to be booked at reception) The cathedral is a must and is absolutely beautiful.

At palma it drops you off by the cathedral and main big shops ie Prada.

We spent 6 hours at a fantastic Tapas bar opposite the fountain adjacent to Palma Cathedral.

Take advantage of the free bus to Arenal and Palma - the Cathedral is awesome.

There is a lot to do out there, with some beautiful beach bars and enough souvenir shops to ensure gifts for everyone! We also took advantage of the free bus into Palma (which runs Tues&Thurs) so we could see the cathedral and palace (a must if you are going!)

We had a fab day out at both Arenal and Palma, where we did the open top bus sightseeing tour and visited the beautiful cathedral.

The cathedral is stunning and definitely a must see if you are into that kind of thing.

The hotel staff are really friendly, the activities all day every day are great, there was always something to do, the staff were always cleaning.

The staff were lovely, polite and friendly.

The staff are friendly, polite and hard working from reception all through the hotel.

All staff were very friendly and welcoming.

Staff were always friendly and spoke enough English that there was never an issue.

however the entertainment team were always friendly and would speak English, French and Spanish.

All staff we encountered were friendly and spoke good English.

The entertainment staff always seemed very enthusiastic and friendly.

We went as a family of 4,  and feel that there weren’t many positives about the hotel except that house keeping came every day and they were very friendly and helpful.

Hotel clean and staff friendly,food was not to bad  ,breakfast and lunch was better ,evening meals were a bit the same, ok if you like everything in a sauce ,I did have some grilled chicken one night ,definitely aimed more at the French tourists, and they they seam to be looked after ,but we had a good time chilling in the sun ,Mark and Debbie Plymouth

but are very friendly as are other staff.

The hotel is clean and was cleaned regularly, staff were super friendly & helpful, from the receptionist, to the cleaner, bar & restaurant staff and even the cooks everyone was welcoming and had a smile on their face.

Some of the staff were friendly others not so much.

They're all super friendly and interact well with guests.

Staff friendly, rooms clean, some damages caused by other guests, cleaners in everyday.

- The hotel staff are friendly, welcoming and very helpful, and spoke English, French and Spanish (and probably other languages).

but otherwise it was pretty poor
 
Cocktails - Only 4 cocktails included in All Inclusive.

Snack food was poor, hot dogs with no buns!

Whenever the toddler cried or did something ‘undesirable’ the mother would scream at the poor kid who otherwise got zero attention.

Jan, 9, 2024

Jan, 9, 2024

Oct, 22, 2023

Oct, 21, 2023

Nov, 14, 2023

Oct, 17, 2023

Oct, 8, 2022

Oct, 8, 2022

Jan, 27, 2024

Jan, 23, 2024

Dec, 14, 2023

Dec, 3, 2023

Dec, 27, 2023

Dec, 5, 2023

Oct, 3, 2023

Sep, 9, 2023

Dec, 26, 2023

Dec, 26, 2023

Jan, 14, 2024

Dec, 26, 2023