It stunk, the customer service was awful, and the bathroom was falling apart.

Rooms were dark and cramped, without any amenities - ice machine out of service, iron broken, had to call for shampoo and soap - no hot water.

but the water pressure for the shower was the only problem!!

Bathroom was filthy as if it hadn't been cleaned before we arrived.

The only issues was the lack of hot water and didn’t have hand soap in the room when got it.

Room could be updated leaky shower head had a washcloth on top to keep from spraying phone reception poor in room.

Dated bathrooms in the guest rooms and thin sheets.

Bathroom dirty especially the hair in the shower.

We had a flooded carpet outside of our room with a fan running all night, and they were not willing to change our room until the second night when it was too late for us to change it.

they extended my checkout by 1 hour, so it could be used at either starbucks, the pyramid cafe, or the buffet in Excalibur (the only options for breakfast within walking distance) realized too late it had been infested with cockroaches when i turned on the bathroom light in the middle of the final night and three scattered on the counter (one was on my toothbrush).

I’ve never seen a hotel charge for refrigerator and then when delivered it doesn’t work properly and there is no rack inside to put your items.

No coffee, no body wash, no towel holder on shower door and check in was delayed.

the bathroom sink drain was absolutely disgusting, would back up with water, and stunk like sewage.

There were hairs in the shower, no shower gel in the container, hairs next to the toilet and dirty towel.

Toilet flooded, bathroom smelled like urine after they cleaned it!

Full trash cans, dirt towels all over, used bars of soap in the shower, dirty sink.

2 out of 4 elevators were out of order for our room section, digital keys didn't work, bathroom sink when turned on smelled like a sewer restraunts could not accommodate the crowds and knowing the crowds you have a dinner buffet could have helped alleviate some of that and overall way over priced

Bed wasn't made everyday, bathroom towels were never replaced.

Also, sharing soap dispensers is pretty gross, go back to individual packaged soaps and shampoos.

Much offered here, restaurants, entertainment, rooms were spacious and kept reasonably clean.

The rooms were great, place was huge and clean.

Luxor is clean, hospitable and walking distance to Allegiant stadium; plenty of entertainment aside from gaming; meal offerings abundant; easy access to tram for Strip exploring; rewards offered are of varying tastes.

The room was clean and everything functioned as it should.

The staff we encountered were great and for the room was clean.

Room was clean and updated and bed was comfortable, room was quiet.

The bed was comfortable and the room was clean.

My room was clean, quiet and comfortable and I had a great 3 day stay.

Great stay cant complain just in the future i wish they wouldn't take so long to bring me a iron, other then thay Great stay ill be back again for sure, everyone was Friendly, casino was clean didn't smell like cigarettes.

I always have a great stay in a 2 bedroom tower suite, clean, quiet and easy to access the other casinos.

but beds and pillows were very comfortable.

comfy bed, had a bar and fridge and nice view.

The bed was very comfortable and the shower was amazing.

Room was large, clean and the beds were very comfortable.

The bed was comfortable and the access to the strip was great.

Very roomy suite, comfortable bed, excellent air quality, quiet.

The room was a decent size, was clean, the beds were comfortable,

The beds were comfortable and it was pretty quiet.

Room was clean and the bed was comfortable.

View of the pools, comfortable beds, nice bathroom.

but were really spacious, clean and the bed was comfortable.

the resort is looking shabby and run down, carpets need cleaning, power wash the filthy parking elevators and walk way into the hotel.

Your elevators were turned off during the construction and no one notified your stafff so your staff could tell people that, the elevator was closed so we were stuck downstairs for a bit till we got help which was way later on.

elevators that don't work, dirty sheets and a broken bed, and employees who don't care and lack empathy.

Hot water took up to 10 minutes, bluetooth key on phone didn't work, elevators broke, internet worked intermittently.

The only bad thing we experienced was the elevators.

An hour wait in line for the one working elevator is ridiculous!

The same mess was on the carpeting in the halls and elevators several days in a row.

button for the elevator was hanging out of the wall by it's wires. Dangerous

Rooms are dated, halls are dirty, half elevators are broken (elevator wait time is 20 minutes), breakfast wait time is 30 minutes and it’s $30 per person (welcome to Vegas!).

The elevators are really dirty, slow and the emergency phone units are all bashed in.

Elevators are filthy , rooms , walls and restaurants too.

but multiple elevators are broken requiring you to walk long ways to go up/down.

We got stuck in the rundown inclination elevator, one of four was totally out of service.

Casino and Hotel is lacking entertainment the food choices are more fast food than restaurants it only offers a Mexican restaurant and the rooms can use a face lift my bathroom shower was leaking water on the floor.

Some rooms near the elevator can be a bit noisy.

The elevator cabs lobbies were terribly worn.

The elevators were a constant frustration.

Fountain drinks were left on top of exhibits which were visible from the 9th floor where we stayed.

a fountain of history about the maffia..in the hotel on way to lifts there’s a drink fountain that is safe and clean if you want to re fill your bottle of water for free!.

The staff at the front desk were very friendly.

Very friendly and knowledgeable staff and the check in and check out processes were seamless.

My stay was great, lots of friendly people staying the night as well.

All staff we encountered was super friendly and very pleasant.

Employees make you feel welcome and do a great job of doing that very friendly staff.

The housekeepers were very nice and friendly.

The restaurant choices are good, I especially love Diablos and the entire staff that I interacted with are so nice and friendly.

Great stay great value the staff was very friendly and helpful would recommend friends and family members to stay at luxor convenient to the strip had pretty good luck if I had one complaint it would be the buffet for brunch the breakfast side was not good at all for the price of the buffet.

Staff were very accommodating and friendly.

Customer service was amazing and rooms were clean front desk was accessible pretty quick and friendly.

Other than that the rooms were clean, stuff was friendly, housekeeping was amazing and the overall experience was gr8!

but wish I didn't have to pay extra to not have a parking garage view for our 30 year anniversary,  Staff was very friendly and helpful.

The staff was friendly and the casino area was nice.

I will say that the front desk staff was helpful and friendly, and the food, while expensive, was of decent to high quality.

but now…the room was dingy and dirty, our view was ruined by a giant Doritos ad on the window, the restaurants and stores are way overpriced ($5.79 for a 16 Oz bottle of Diet Pepsi $6.99 for a small bag of gummy bears-ridiculous!)

I spent $79 on my room and it wasn't worth $20.

I had extensive issues with the individuals in the neighboring room arguing about illegal activity and being loud to the point I had to request security come address the issue at 5am.

then during the construcition a sewage pipe line broke and filled up every room on my floor with this horrid smell and it was not resolve and i had to stay in a friend room

I had to request to change rooms because the first one I was given had a pungent chemical odor.

It was a problem with the room they were unable to rectify it.

was too exhausted for another room change so just paid a house-keeper to come change the bedding quick. 2 out of 5 mornings i was woken by power tools renovating at 08:30,  the room beside me the first morning (was given a $65 credit and told it could be used towards "anything except the foodcourt" so put a couple Carrot Top tickets on the room.)

The rooms were dirty the carpet was sticky.

Only two were working when we visited and we had to wait pretty long to board one to get to our room.

but need renovations in rooms as a rewards member gaming frequently I thought it would be more pleasing so that I would want to gamble more.

The carpet in the room area of the casino smelled old and moldy.

Rooms are not nice casino is very tight food was mediocre at best not a very good Las Vegas weekend would not recommend staff was great just disappointed in room and food and the gaming cocktail waitress must have been on strike as well

Rooms were dirty and very dusty, the drains don’t work very well and very outdated .

The so-so:

The rooms in the pyramid itself were just regular.

Room was very dated (early 90s feel), un patched holes in the wall, shower water was cold, some of the lights were burnt out, refrigerators were an extra charge (~$30/day).

The room was clean, beds and pillows comfiest ever!

Rooms are well maintained by the cleaning staff, clean rooms, staff was extremely helpful with questions and  kind as well.

The room was clean and everything worked!

Room was clean, comfortable, and spacious.

Great stay, hotel was clean and rooms were very nice.

Rooms are always clean
Service is Great
Hospitality was great 
Casino has a great atmosphere 
Parking has easy Access

Blue man group was very entertaining proximity  to the strip and airport was perfect my stay was for my honeymoon  so as long as she was satisfied  we are happy see you again soon

I saw the Blue Man Group show and the stay was perfect.

Worth the price, conveniently located, great dining and entertainment options.

Great big room , all night open restaurant, one of the best adult show “fantasy” on the stripe, all in all good entertainment, have stayed here couple of times now , good casino, walkable to other must see hotels

The shows at Luxor are fantastic and interesting.

Food, shows, entertainment, fun all around.

Great access to the strip, shows and restaurants.

Several shows to see, good food at the restaurants, and clean.

Highly recommend seeing the Ka show by Cirque de Soleil.

Thank u Dennis Jones for making my bday trip special!

I would like to thank especially the facilities engineer Dennis jones for fixing a technical problem with the tv making it quick to watch our game on time while being friendly and funny, making our visit even memorable.

His name is Dennis Jones and he was the best!

I also had  issues with my TV,I met Dennis Jones assists my family made sure they was comfortable, Jada.

We met a gentleman by the name of Dennis Jones.

He made certain our room had appropriate air conditioning standards and that our party had enough in room television entertainment and that we were able to take advantage of the other amenities that the Luxor has to offer.

Some staff members were rude and disgusting.

but dirty doesn’t describe it , word applicable here is filthy.

Rooms are dated, Halls had smells and constant water and fans in hallway?

the smell of the room and dirty bathroom, almost dying in the elevator, or water falling from the floor above into buckets.

Really nasty (I was on the green elevators).

Room was not what I asked for no view and smelled out of door I always stay here

I had to switch rooms because some room around me was smoking, the smoke alarm would keep on going, and my room stink of cigarette smoke.

“Non smoking rooms” yet you can’t even breathe in them because of how strong the smell is.

Luxor is old, smelly and just not functioning at a standard that is expected for the money being spent here.

Thankfully, one of their staff did let me know that I was already checked out and to just toss the room keys on the counter and make my flight.

The only nice person was the front desk agent who found me a room after I agreed to an upgrade at additional cost.

Front desk manager tried to make me happy saying he would meet me half way then didn’t meet me half week.

Great family place to stay, Titanic exhibit was museum quality, very nice.

Casino was great and definitely recommend the Titanic exhibit.

but went to the Titanic exhibit which was very good.

We liked the atmosphere, the titanic exhibit was amazing.

I also love the Titanic exhibit, and the Bodies exhibit was also really interesting to see, both of which are right there.

The Titanic exhibit was absolutely amazing and authentic.

It is also conveniently located near the airport and attractions such as the wonderful Titanic exhibit, the interesting Bodies exhibit, and the fun Blue Man Group show.

Titanic exhibit was very interesting and educational.

The pyramid is my favorite hotel 
Been staying here for over 10 years 
The staff is amazing everywhere you go 
So much to do on the pyramid starting with great food courts and restaurants to titanic exhibition

the bodies and titanic exhibit were a must see and the flight bar kept it fun in between the jackpots and the big losses

The titanic exhibit is very well done and interesting.



What was good - food at the the Rice restuarant and the Titanic exhibit.

The Titanic exhibition in the hotel is excellent, there are various restaurants, shops and facilities that serve the hotel well.

Luxor Hotel & Casino

smell

bathroom

room

elevator

cleanliness

show

fountain

staff

friendly

room cleanliness

comfortable bed

titanic-exhibit

Our shower has been a bit leaky and the shower head is falling off.

but there was mold in the room and multiple items were just broken and bathroom tiles were coming off.

Toilet was broken, soap dispenser was broken, balcony door was broken and couldn't close.

Issue I had in one the rooms was an ants infestation coming out of a hole in the bathroom.

BATHROOM- there is a separate bathroom and toilet in the rooms.

The shower is a box you can barely fit in.

The shower leaked through the door and made the floor slippy which was fun.

I woke up with a loud noise of glass squeaking from the toilet, found nothing broken,

but this hotel is so bad very dodgy did not feel safe and the food was a health problem my 16 year and 13 year old sons room flooded at 5am two men let there self in the room stood over them in the dark and told them they had to move rooms without informing me i was absolutely frantic not knowing were my sons were.

The toilets round the pool sink was blocked so couldn’t was your hands after.

There was no coffee or tea amenities and only 2 towels were available

Toilet roll and famished up food around the pool.

I emailed the admin team about a few issues, (shower door unable to close, flickering light, no hot water to basin, loose toilet seat) All fixed within 24 hours) Unfortunately, the extractor fans in the bathroom and toilet of both rooms, are cosmetic, never worked, even after requesting maintenance.

Hard to turn round and wash in the shower without turning the water off with your bum.

Our room as you can see from the photo was plagued with ants especially in the bathroom, despite being told it had been sanitizer when I mentioned it to cleaning staff, they were there every day.

I'm here at the moment, rooms are small and basic
Hotel amenities are great, entertainment team are great, food and drink good 
HOWEVER on the first day, I returned to my room  my door was open and things were missing.

Now for the negatives the beds are extremely hard ,rooms lack basic amenties such as a kettle (unless you want to rent one for your stay) Water pressure in shower very weak .Main food hall  extremely congested with no real flow ,so people going in all directions and labels on food often incorrect .The food in this hall is very repetetive ,looks to be recycled from one day to the next.

The toilet door lock was faulty resulting in our 3 year old managing to lock himself inside

The mirror in the bathroom is lit with a strange yellow light and there’s a window to the bedroom, it’s part shaded

We did have a broken bathroom door handle which means anyone shutting the door had to be let out.

Pros

* The resort has a great space and the grounds are clean and well looked after.

We faced multiple issues there and you can find a brief summary on various different aspects

Rooms: rooms were clean

but everything was very clean, the food was great and the staff were really welcoming and super helpful.

Everywhere is so clean and well looked after.

Hotel was clean, very comfortable beds, our room was way back

Especially as some of the plastic beakers weren’t tvF clean.

The hotel is very clean , the staff are all very helpful, entertainments good quality and the food is really good and there’s something for everyone .

Great experience for first visit to Morocco hotel was great good food and drink ,pools were great and very clean ,

Excellent service provided by Aqua Mirage in Marrakesh very friendly staff very respectable always coming to say hello sitting next to you talking to you really made you feel welcome the rooms were very decent size, very clean.

As the Aqua Mirage is the largest hotel complex in Marrakesh, it’s incredible how clean it is.

The food is lovely, always plenty of choice, comfortable and clean rooms.

Very clean and tidy and the staff are very attentive.

The rooms were clean and tidy and all the communal areas appeared to be continually being cleaned. The aqua aerobics were the best I have every done and the Spa was relaxing, good value and hilarious (paper pants!!)

House cleaning was brilliant in Block 4, the ladies kept our rooms clean and tidy every day, thank you for our stay Aqua Mirage

The hotel is expertly clean, the staff work so hard, the food is amazing, so fresh and something for everyone.

The hotel and its grounds are kept very well maintained, and there is staff about at all times cleaning up constantly ensuring that it is kept clean and tidy.

If you want a civilised evening out go to menara mall for coffee ice cream and a dancing fountain show
All in all very enjoyable

We’ve been quad biking (which we booked through the Love Holidays rep out here which was £125 for the 4 of us).

Staff were all friendly attentive nothing was too much trouble there was plenty of choice with food rooms were cleaned everyday the only thing to spoil our holiday was it was very cold at night and early morning

This trip was intended as a cheap getaway, with Aqua Mirage as a base to explore Marrakech.

We stayed in this hotel via our British airways holiday package and found it good value for the money.

I've done a lot of 5 start holidays and let me tell you this 1 topped them all!!

Overall had a lovely holiday and the weather was fab 👌, its was a lovely 4 days and we would definitely return to this hotel.

Animation team are the best and have made this holiday for us.

But despite the negatives, there were lots of positives about the hotel and we had a nice holiday.

None of us were ill in any way, and the boys are demanding that we return, both adamant it was the best holiday ever!

I cannot recommend this hotel enough it’s a must visit for a relaxing vacation.

The entertainment is awesome and the staff are so attentive and friendly I'd highly recommend this place for a holiday for all

I’m hoping to return next year, and I just know that Kahlil will make our holiday again.

I've been on a number of all inclusive holidays,

What made our holiday the most was the entertainment team especially Kalil.

but please come and make friends with all of the above, all went above and beyond to make the next holiday we could ask for.

The best holiday with 17 of us as a large family group, the entertainment team made the holiday the best experience.. going above and beyond.. especially khalil and pickachu.. they made our stay the best and we cant thank them enough xxx

Honestly a great holiday had by all and hoping to return again - thank you Aqua Mirage!

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