Always greeted us with a smile and were always there to assist us with whatever we needed - whether it was to make dinner reservations, provide us with an extra blanket for cooler nights, or provide us with some after sun gel when we got a little too toasty in the sun one day.

The bathroom consisted of dual sinks, WC and luxury walk-in rainfall shower.

The room was lovely, very spacious and the shower was great.

The room was large and comfortable, and the outdoor shower was fun.

We stayed in a terrace suite with a jacuzzi and save for some wear and tear and the hot tub leaking all over the floor, it was nice.

), with a cute mini bar and l’occtane products in the shower.

Our room was lovely, the bed was super comfortable, and while I didn’t totally love the bathroom set up, we got used to it, and it was fine.

The TRS Yucatan is a serene (jungle-like) resort that offers some amazing amenities and certainly some of the best service you can imagine.

The attention to detail in the decor, coupled with modern amenities, created a welcoming atmosphere.

If you have never stayed at TRS Yucatan, you will be surprised at all the mirrors.

There is even a trolley with sun lotion if you run out!

Amenities are great with Butler Service, Infinity pool, pool bars, Helios restaurant, entertainment, poolside daily food service, cabana workers and the breath taking of the environment.

If you’re looking for five-star amenities, dining, accommodations, pools, and beaches.

Each building has its own concierge/butler who help with any aspect of your stay, from booking restaurants to sourcing sun lotion if you run out, nothing is too much trouble.

Rooms - we stayed in a suite (1630 building 60) and it was roomy and comfortable with great amenities,  The fridge and snacks were re-stocked daily and the staff learned our preferences very quickly.

Spent the next day at the infinity pool.. its a beautiful pool with a lovely fountain.

And there's Santiago Gonzalez Ballona the best and most friendliest waiter I've ever had and you could ever wish for, he was very helpful, he would advise us on our meals (my wife is vegeterian) and he was a fountain of knowledge.

Each villa has an open atrium with lush plants, a fountain, and a

It was absolutely a wonderful vacation for us!

We can safely say this was the best holiday we’ve experienced.

Also special thanks to the duty manager, Braulio, who did his best to enjoy our holidays and made sure that we could leave in time when our taxi did not show up.

Highly recommend for a special occasion or a luxurious getaway!

We have had a fantastic honeymoon and we could not have wished for a better holiday.

My husband and I loved seeing all the wildlife on the property (there is quite a lot)

This was a great couples getaway destination and I would recommend to anyone looking for a romantic relaxing getaway with great food.

Highly recommend for a warm and stress-free vacation.

As always we had a memorable holiday, 14 nights in November 2023.

You don’t want to view beautiful photos online, book a custom vacation and be surrounded by trash.

Overall we’d highly recommend the TRS hotel it was peaceful and a perfect honeymoon getaway.

This was the best vacation ever and Belen and Paris were awesome!!!!

We have been so impressed that we have already booked our return holiday!

Just returned from a fabulous holiday at TRS Yucatan.

I have never been on such a beautiful, relaxing vacation!

We also would like to highly commend Martha at Helios who was friendly , accommodating , and looked after us throughout our entire holiday.

A daytrip to the maya ruins in Tulum, a snorkel adventure with sea turtles, a swim in a cenote followed with an authentic mexican dinner in a local restaurant of the beaten path, made our mini vacation complete.

Absolutely 100 percent best vacation I have ever experienced.

After two great trips to TRS Coral resort including our wedding back in February 2023 we decided to give TRS Yucatan a try on a long weekend, pre-holiday getaway and it did not disappoint!!!

Luckily, there was a nice couple that had a private company they booked outside of the hotel for airport transport that heard what was going on and offered us to get a ride with them if the company they were with allowed - the company did

We had private reformer Pilates classes with the resorts trainer, Elizabeth, every morning (which are included at no extra charge!).

There is a private TRS section with a bar and food and the ocean is amazing with such soft sand!

Next to our private pool, on the beach, along the winding pathway, in the pretty water feature.

We loved sitting outside by the private pool and using the pool since we went during one of the hottest, humid months of the year there.

Our suite with a large private infinity pool was spectacular and allowed us to seclude ourselves and enjoy some time together each day.

It is surrounded by jungle and felt very private.

We used the jacuzzi a few times, it worked great, was quiet and felt private.

but if I went back in the summer I would get the private pool.

Wonderful breakfasts at Capricho every morning, followed by relaxations at the tidal pool or private TRS beach drinking exotic elixers recharged our batteries.

We also utilized our private pool which had lovely shade on the day we couldn’t find anything.

There is a private TRS beach area about a fifteen minute walk from the TRS main area.

but quite private, and was pleasant at the end of the day.

Whilst there we booked a private romantic dinner at the Ixmucane Grand Cenote which was so lovely.

I feel this one was north worth it than the romance buglalo that was a “upgrade” we were right next to the infinity pool and had a private pool to ourselves.

Very knowledgable, kept to a good schedule and readjusted the trip so we visited the cenote first so we could have a private swim!

Or second room what the junior suite private pool at villa 61
It was a great experience to have the option to try both rooms

If you need to take a shower before your room is ready, they have a very clean little private shower space for men and women (see attached photo).

but for the cost, I would expect more than 2 restaurants that stay open.

Maria worked at the bar by the infinity pool grill and she made the best cocktails and drinks and was so nice to us.

Gorgeous grounds, excellent food options.

The New Year eve special dinner was great could use a little more elaborate menu.

We went to Tentazione (Italian dinner) and the food was great.

The French, Italian and Argentenian restaurants were also great.

The food in some of the restaurants  can be inconsistent

He másé great suggestions - this is how we tried one of our best desserts ever (verrine de coco. ).

Helios: The breakfast / brunch buffet spread was incredible.

The food in every restaurant was great and I have never experienced service like this before.

Furthermore, the culinary experience, while generally satisfactory, could benefit from a broader variety of options in Chic Cabaret Restaurant.

We tried all restaurants and as per usual, the service and the staff were great.

The moonlight dinner, (once a month at full moon) was fantastic, best dinner we had.

He made moments at the pool entertaining with his singing and dancing when he brought our drinks.

The Chic show is a must and also the new restaurant/show Bravo!

Chic Caberet is a “do not miss” evening experience!

and a superb evening of music, dancing and entertainment.

The New Year's Party was the best with music, dancing, fireworks and lots of drinks.

wonderful place, the staff, the facilities, the food and entertainment were all excellent.

The entertainment staff, Marfa, Emmy etc and incredible!

The Chic Cabaret show is an absolute must!

butlers, entertainment instructors, the CHIC dancers, hostesses, the gardeners, the cart drivers, baggage gentlemen, the cleaners, towel boys, bartenders, chefs and wait staff.

The grounds are stunning and love that they make it home for the wildlife too

Entertainment 
Chic Cabaret is great to try for the evening and the bingo was very fun.

The POP entertainment team were great around the infinity pool.

We had dinner at Tetrazione, La Boheme (fondue & French Onion soup, oh my), Chic Cabaret (amazing talent), El Gaucho, Helios (2x) and Sumptuori and enjoyed every meal we had.

Entertainment: The hotel's entertainment options were diverse and engaging.

However, the show was amazing and very bright and spectacular.

The restaurants we selected for dinners were El Dorado (Steakhouse), La Adelita (Mexican), Helios (Mediterranean), Portofino (Italian), and Chic Cabaret (Mixed Menu - 7 Course Meal all while watching a great entertaining evening of dance and music) - all of which were fantastic.

however they do smell damp and musty, as does the bedding.

As much as we tried to get rid of the smell, it persisted throughout our stay.

All of our clothes and room smell like mildew.

but smelled like mildew for our entire stay.

The smell was overpowering and our clothes were constantly wet.

Writing on my last day at TRS ☹️

The Room-
We stayed in block 69 it did have a musty smell about it, not sure what it is it did not seem to go either whilst we were there, our room had the jacuzzi on the balcony

As it is in most humid places, the pillows and sheets smelled moldy/sour.

The room had a terrible smell and we experienced a power outage twice!

The rooms with the jacuzzi do not have a damp (I use that word lightly no rooms has a bad smell) smell at all they are probably the better condition of the rooms especially top floor the room cleaning and turn down was always perfect .

Would I class it as a 5* hotel definitely not more like 3.5 at a push, room was musty and damp and really smelt, everything looked a bit tired, food was hit and miss, some restaurants were better than others, wine was awful unless you pay more for better wine.

Your basket will consist of stale bread and cold unseasoned steak slices.

This room had no issues with smells or allergy triggers,

Great experience would go agian ,but I wouldn't get the pool suite next time due to the fowl smell coming from the standing water by our room and the cart guys that pick you up if you weren't from their hotel like Colonial they wouldn't take anywhere I would have to wait for an TRS buggy.

The only downfall was a strong smell of drains in our room and the attitude of a male receptionist at Zentropia…we were hardly ever in the room so decided not to complain and for the receptionist…hmm let’s just assume he had a bad day.

People were smoking at the sun loungers and even in the pool despite there being a non smoking policy.

Also, some stains on the toilet and molds in shower room

butler this guy was a really welcoming showed how the  tv worked with app Room did smell damp but it was clean 
They advertise the wish list but it was something we never got which was disappointing, daily we had to ask for fridge to be topped up 
Overview the hotel it's nice but  felt there was alot of inconsistencies.

We were not expecting to be choking on cigarette smoke in a country where it is apparently illegal to smoke except in designated areas.

We were on honeymoon so it was about relaxing, last two days was slightly impacted  by next door smoking drugs on the balcony & partying all night.

The Spa is amazing and so are the pools and the beach.

Language barrier (expected based on non-English-speaking location/culture), inconsistent service quality and cleanliness of the spa were the downsides

butlers, reception, spa, bellboys) they were all magnificent.

This year  I needed a longer more intense massage and Victor did an amazing job for me at the spa.

We had massages at the spa and it was great.

The spa was nice, and we enjoyed massages and the hydrotherapy experience.

We also used the Spa where my wife had a massage and we both used the hydrotherapy circuit, this is a pleasant place to spend the afternoon to relax with a very chilled atmosphere

Spa and facilities were the state of the art.

We got appointments for two massage sessions which were very communicative and accommodating.

Zentopia, the resorts spa and gym were perfect and had everything we needed in terms of weights and cardio equipment.

Other
We enjoyed a couples massage, make sure you go early to enjoy the rest of the facilities and the juice bar.

Spa:  We adored the Zentropia Spa and pool.

The Zentropia spa was a very tranquil and relaxing experience from start to finish.

All three of us had massages at Zentropia, which where nice,

Friendly service from all the staff, from Uziel at check in, check out to the constant attention of our Butlers Antonio, Daniel and Miguel, our waiter Fernando at El Gaucho and rest of the wait staff, pool staff, spa staff, drivers, bartender's and housekeepers.

I was amazed by how many of the staff remembered me.

The entire staff is so kind and accommodating.

We’ve traveled all over the world and have never had a more considerate attentive and kind staff ready to help us in every way.

We had Victor as our server and he was so kind and happy.

The staff at TRS Yucatan were so friendly - whether it be the serving staff, housekeeping or maintenance - it didn’t matter who they were, when they walked by they always had a smile on their face and said hello.

Staff basically did everything they could to say yes to every request.

Susana, our concierge, was a delight and went over and above to help make our experience amazing - they did a special birthday room for my special day too!

butler team, Maggie, Jesus and Armando were amazing.

We were greeted at our villa by our personal

This was our 4th trip to Mexico and first time at TRS Yucatan, it’s the best one we’ve stayed in - I would highly recommend this hotel if you appreciate attentive service

Service was very professional, quick and preview.

The staff in general is very friendly and helpful, waiters, cleaning staff etc.

but specifically enjoyed seeing some of the staff from prior trips.

but they were very pushy, so much so that we declined wine towards the end.

butlers were Triana and Patricia they were very attentive and informative and took very good care of us.

TRS Yucatan Hotel

smell

bathroom

show

fountain

staff

restaurant

holiday trip

private

The Guest House was beautiful with many amenities including nightly movies and several dining options.

I couldn't fault this hotel at all 
Everything was perfect tip they have a vent machine by one of the lifts which sells tablets, shampoo etc plus on corridors they have a room with a ice machine and microwave and vent machine too beds were super comfortable

Its worth absolutely every penny spent, they treat you with southern Memphis hospitality and offer you great amenities as well.

Also loved the layout of the bathroom in our suite and the fact that the shower had great water pressure.

Very comfortable beds, clean & spacious room, great shower, and at a reasonable price.

The hotel is so clean and the amenities are top notch.

We loved our room - the bathroom was very roomy with a great shower, bed was comfortable.

Just what tired & hungry Elvis fans need from the clean, comfy king room (rain shower in bathroom), excellent food options (Delta burger at EP Grille!

The Guesthouse at Graceland is a beautiful hotel and has good amenities; very friendly and helpful staff.

Large, spotlessly clean rooms with lots of amenities.

Brilliant hotel, very clean rooms and large rooms comfy beds and great shower excellent location for graceland helpfull staff, food lovely at EP,s , shuttle buses great idea and very often , enjoyed our stay

Wished we had arrived at check in time to be able to take advantage and enjoy all the great amenities they offer.

I was impressed with the level of detail in preserving Elvis's memory, such as elegant wall sconces outside the rooms that took me a minute to realize were made in the initials EP.. My room (standard queen) was elegant, and the shower, with a ceiling mounted rainhead as well as wall mounted showerhead, was a luxurious experience.

The amenities are wonderful and the food is excellent.

Amenities at the Guest House were excellent.

So many great amenities including the patio, pool, bar, movie theater, and restaurants.

I was very impressed with the sound proof rooms and bathroom shower heads.Everyone very nice and helpful.Would do it again in a heartbeat.Easily walking distance to Graceland gates.Thanks for the sandwiches and E movies.

The room was fine, the waterfall shower was nice!

Conveniently located right by Graceland and not far from Beale Street.

Walking distance to Graceland, Beale Street, downtown touring was great, great food, lot of shops, it was a great experience, I will return again,

We went to Beale street, the zoo and Bass at the pyramid all which are a good 15 minutes or more from this hotel.

Great place to be to see Graceland, Beale Street, The Peabody and all of the other sites to see in Memphis.

We got to visit Graceland, took a tour to Beale Street, and a Riverboat Cruise down the Mississippi River.

Would have appreciated transportation to tourist attractions in Memphis [Beale Street, blues music and civil rights museum.Room was well appointed and spacious

Close to all Memphis attractions, Beale Street, Graceland, Sun Studios, Slave Haven, and mid town where you can find tons of cultural and culinary experiences.

Very close for Graceland and only 15 mins from Beale St.

From here, you can also get to Beale Street very quickly by car and take a look around the city.

Beale Str, Civil Rights Museum and Sun Studio’s are all within 10-20 minutes drive.

And it’s a couple minutes drive to Beale street.

We liked that they offered a shuttle to Beale street.

Great location to everything for Elvis fans and shuttle buses to Beale street if you want to walk 10 feet of Beale.

The hotel offers free transport into and back from Beale Street in Memphis centre; this is an excellent service.

Easy to get to Sun Studios   Beale Street and Martin Luther King sites.

The lady who drove the shuttle to Beale Street was very nice and even told us about Memphis.

We also recommend a visit to Beale St., the Peabody Hotel (duck march) and Central BBQ (midtown).

Downtown Memphis Beale Street was a nice outing too and the steamboat ride was an added plus

You’re footsteps from Graceland and a 12 minute drive to Beale Street.

Its minutes from Graceland House, shuttle bus to Beale street to be honest just an all round lovely experience especially for Elvis fans!

Who came and told me that they could not give me a report as I told them I would need one in case the rental company wanted to charge me for smoking in the vehicle.

My only complaint, for all hotels that do, is charging for parking!

They added fees to my package also charged for parking I was highly disappointed with this lova

Nothing hotel can do about that apart from informing their guests as most people will be travellers like myself and will not know how the taxes work or what all 3 charges are, so would suggest informing guests.

If there is any downside to it is that no matter what time you arrive you are charged for a full day, we arrived at 2:30 in the morning and there is no pro-rating for the time the room is empty, and there should be live muisc every night you are there as a guest.

We also heard reports that customers got charged extra for breakfast drinks (which I can't quite believe)

2) Very ordinary quality of food

3) Their cafe / sandwich shop, which is a Starbucks, was run by a bunch of staff that could barely understand English and could be quite rude.

Only downside they charge $10 each day for onsite parking and if you have a lot of luggage it is done by two separate sections room to bell boy station and then bell boy station to valet parking staff, as a Brit not happy with double tipping

I was over charged again for room service and items I ordered were missing.

Charging to self park was a bit ridiculous.

But, just to be sure, I called and asked if a rollaway bed was allowed in that room (sometimes fire code doesn't allow it). The agent put me on hold to check, and returned to say "good news, you can get a rollaway at no charge."

Almost $900 for the room charge for 2 nights, when it should have been half that.

When I checked out, the lady at the front desk made sure to advise me that I would have to stop back in so she could reactivate my card so I could exit the parking since our tour and exploration of the Graceland grounds would go past 11 am.

Buffet breakfast is overpriced with waffle not included and an extra charge.

After being so awful to us they completed their investigation and confirmed what we said that the charge wasn't ours.

Booked thru and prepaid with a travel agent and the credit card given for incidentals a hold was placed for total hotel room cost

First problem they’ve charged me twice for one room and room charges.

Before our stay came to an end, my husband noticed that he had a numerous amount of pending transactions on his bank account from the Guesthouse.

My complaint is that we were asked for a credit card for each room for a “holding charge” of $50.

He was a fountain of information and we want to thank him again.

When visiting Elvis Presley ‘s Graceland in Memphis, the Guest House is the best place to stay.

Truly exceptional place to stay when visiting Memphis and Graceland.

This resort is the best place to stay when visiting Graceland!

Very convenient to Graceland and the airport.

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