EXTRAS
We loved getting a drink at the lobby bar and sitting in the atrium with the water feature before/after our dinner.

We would often stop at the atrium lobby for drinks and bartenders Laura and Jose always hooked us up.

Each villa has an open atrium with lush plants, a fountain, and a

The atrium also has two chairs and a small fridge with beer and soft drinks.

Maria worked at the bar by the infinity pool grill and she made the best cocktails and drinks and was so nice to us.

We had great service from Will C at the grand Azul, Lucia at the TRS beach, Julian and Patricia at Capriccio, Jose N at Helios, Wendy and all the evening waitress at the colonial bar and Xavier bartender at Colonel bar.

This was our first trip to TRS Yucatan and I have to say they have now set the bar high for other resorts!

There was a complimentary mini bar in the room.

The lobbies, villas, restaurants, bars, garden and pool areas, the standard of cleanliness is excellent everywhere.

Expansive ocean views, never overcrowded, and the bars were conveniently located.

), with a cute mini bar and l’occtane products in the shower.

There is a private TRS section with a bar and food and the ocean is amazing with such soft sand!

Other
We enjoyed a couples massage, make sure you go early to enjoy the rest of the facilities and the juice bar.

The bars around the pool significantly water down the drinks.

Bar: The bar was a social hub with a sophisticated ambiance.

There was also snickers bars, potato chips and peanuts that were restocked each day.

Special shout out to Emmanuel the La Terraza bar.

You can use the other hotels facilities on site as well, like the sports bar in the colonial, which has a better choice of English football in it than England does, and the buffalo wings are unreal.

Stayed in villa 61 in suite with pool, lovely and clean, fresh towels daily, mini bar filled and rooms cleaned as required.

We also found Sarah & Santos at the TRS Bars to be very friendly , entertaining & excellent bartenders.

Amenities are great with Butler Service, Infinity pool, pool bars, Helios restaurant, entertainment, poolside daily food service, cabana workers and the breath taking of the environment.

Daniel at LaJarra bar was always ion great spirits as well (no pun intended).

It was absolutely a wonderful vacation for us!

We can safely say this was the best holiday we’ve experienced.

Also special thanks to the duty manager, Braulio, who did his best to enjoy our holidays and made sure that we could leave in time when our taxi did not show up.

Highly recommend for a special occasion or a luxurious getaway!

We have had a fantastic honeymoon and we could not have wished for a better holiday.

My husband and I loved seeing all the wildlife on the property (there is quite a lot)

This was a great couples getaway destination and I would recommend to anyone looking for a romantic relaxing getaway with great food.

Highly recommend for a warm and stress-free vacation.

As always we had a memorable holiday, 14 nights in November 2023.

You don’t want to view beautiful photos online, book a custom vacation and be surrounded by trash.

Overall we’d highly recommend the TRS hotel it was peaceful and a perfect honeymoon getaway.

This was the best vacation ever and Belen and Paris were awesome!!!!

We have been so impressed that we have already booked our return holiday!

Just returned from a fabulous holiday at TRS Yucatan.

I have never been on such a beautiful, relaxing vacation!

We also would like to highly commend Martha at Helios who was friendly , accommodating , and looked after us throughout our entire holiday.

A daytrip to the maya ruins in Tulum, a snorkel adventure with sea turtles, a swim in a cenote followed with an authentic mexican dinner in a local restaurant of the beaten path, made our mini vacation complete.

Absolutely 100 percent best vacation I have ever experienced.

After two great trips to TRS Coral resort including our wedding back in February 2023 we decided to give TRS Yucatan a try on a long weekend, pre-holiday getaway and it did not disappoint!!!

Alex at the infinity pool kept bringing us drinks without us asking and he made sure we were enjoying our time.

The Infinity Pool and Saltwater Pool were amazing.

With the exception of waiting for towels at the pool(s), the exceptional staff and concierge service made up for it!

Throughout our stay, we moved around the various pools, some with live music and others that were more peaceful (the ‘quiet’ pools).

We loved the pools throughout the resort.

The 3 pools give you the possibility to change scenery and enjoy different places in the hotel.

We saw staff stop others coming to the pools that were not allowed.

Pool:
The setting around the infinity pool is beautiful and serene.

The pools were all clean and well-maintained,

Pool rooms didn’t offer the privacy we needed.

butler at the saltwater pool las rocas was amazing!!!

We spend the majority of time by the infinity pool, eating breakfast and lunch at Helios, where all the staff were fantastic and greeted us by name every morning, food and drink was of high standard with great cocktails and great service, even bringing us cocktails in the pool.

There are fish in the moat that you can feed from your balcony hot tub jacuzzi.

The infinity pool grill was a nice feature

The saltwater pool was our absolute favourite for swimming!

Next to our private pool, on the beach, along the winding pathway, in the pretty water feature.

Luckily, there was a nice couple that had a private company they booked outside of the hotel for airport transport that heard what was going on and offered us to get a ride with them if the company they were with allowed - the company did

We had private reformer Pilates classes with the resorts trainer, Elizabeth, every morning (which are included at no extra charge!).

We loved sitting outside by the private pool and using the pool since we went during one of the hottest, humid months of the year there.

Our suite with a large private infinity pool was spectacular and allowed us to seclude ourselves and enjoy some time together each day.

It is surrounded by jungle and felt very private.

We used the jacuzzi a few times, it worked great, was quiet and felt private.

but if I went back in the summer I would get the private pool.

Wonderful breakfasts at Capricho every morning, followed by relaxations at the tidal pool or private TRS beach drinking exotic elixers recharged our batteries.

We also utilized our private pool which had lovely shade on the day we couldn’t find anything.

There is a private TRS beach area about a fifteen minute walk from the TRS main area.

but quite private, and was pleasant at the end of the day.

Whilst there we booked a private romantic dinner at the Ixmucane Grand Cenote which was so lovely.

I feel this one was north worth it than the romance buglalo that was a “upgrade” we were right next to the infinity pool and had a private pool to ourselves.

Very knowledgable, kept to a good schedule and readjusted the trip so we visited the cenote first so we could have a private swim!

Or second room what the junior suite private pool at villa 61
It was a great experience to have the option to try both rooms

If you need to take a shower before your room is ready, they have a very clean little private shower space for men and women (see attached photo).

but for the cost, I would expect more than 2 restaurants that stay open.

Gorgeous grounds, excellent food options.

The New Year eve special dinner was great could use a little more elaborate menu.

We went to Tentazione (Italian dinner) and the food was great.

The French, Italian and Argentenian restaurants were also great.

The food in some of the restaurants  can be inconsistent

He másé great suggestions - this is how we tried one of our best desserts ever (verrine de coco. ).

Helios: The breakfast / brunch buffet spread was incredible.

The food in every restaurant was great and I have never experienced service like this before.

Furthermore, the culinary experience, while generally satisfactory, could benefit from a broader variety of options in Chic Cabaret Restaurant.

We tried all restaurants and as per usual, the service and the staff were great.

The moonlight dinner, (once a month at full moon) was fantastic, best dinner we had.

however they do smell damp and musty, as does the bedding.

As much as we tried to get rid of the smell, it persisted throughout our stay.

All of our clothes and room smell like mildew.

but smelled like mildew for our entire stay.

The smell was overpowering and our clothes were constantly wet.

Writing on my last day at TRS ☹️

The Room-
We stayed in block 69 it did have a musty smell about it, not sure what it is it did not seem to go either whilst we were there, our room had the jacuzzi on the balcony

As it is in most humid places, the pillows and sheets smelled moldy/sour.

The room had a terrible smell and we experienced a power outage twice!

The rooms with the jacuzzi do not have a damp (I use that word lightly no rooms has a bad smell) smell at all they are probably the better condition of the rooms especially top floor the room cleaning and turn down was always perfect .

Would I class it as a 5* hotel definitely not more like 3.5 at a push, room was musty and damp and really smelt, everything looked a bit tired, food was hit and miss, some restaurants were better than others, wine was awful unless you pay more for better wine.

Your basket will consist of stale bread and cold unseasoned steak slices.

This room had no issues with smells or allergy triggers,

Great experience would go agian ,but I wouldn't get the pool suite next time due to the fowl smell coming from the standing water by our room and the cart guys that pick you up if you weren't from their hotel like Colonial they wouldn't take anywhere I would have to wait for an TRS buggy.

The only downfall was a strong smell of drains in our room and the attitude of a male receptionist at Zentropia…we were hardly ever in the room so decided not to complain and for the receptionist…hmm let’s just assume he had a bad day.

People were smoking at the sun loungers and even in the pool despite there being a non smoking policy.

Also, some stains on the toilet and molds in shower room

butler this guy was a really welcoming showed how the  tv worked with app Room did smell damp but it was clean 
They advertise the wish list but it was something we never got which was disappointing, daily we had to ask for fridge to be topped up 
Overview the hotel it's nice but  felt there was alot of inconsistencies.

We were not expecting to be choking on cigarette smoke in a country where it is apparently illegal to smoke except in designated areas.

We were on honeymoon so it was about relaxing, last two days was slightly impacted  by next door smoking drugs on the balcony & partying all night.

The Spa is amazing and so are the pools and the beach.

Language barrier (expected based on non-English-speaking location/culture), inconsistent service quality and cleanliness of the spa were the downsides

butlers, reception, spa, bellboys) they were all magnificent.

This year  I needed a longer more intense massage and Victor did an amazing job for me at the spa.

We had massages at the spa and it was great.

The spa was nice, and we enjoyed massages and the hydrotherapy experience.

We also used the Spa where my wife had a massage and we both used the hydrotherapy circuit, this is a pleasant place to spend the afternoon to relax with a very chilled atmosphere

Spa and facilities were the state of the art.

We got appointments for two massage sessions which were very communicative and accommodating.

Zentopia, the resorts spa and gym were perfect and had everything we needed in terms of weights and cardio equipment.

Spa:  We adored the Zentropia Spa and pool.

The Zentropia spa was a very tranquil and relaxing experience from start to finish.

All three of us had massages at Zentropia, which where nice,

Friendly service from all the staff, from Uziel at check in, check out to the constant attention of our Butlers Antonio, Daniel and Miguel, our waiter Fernando at El Gaucho and rest of the wait staff, pool staff, spa staff, drivers, bartender's and housekeepers.

I was amazed by how many of the staff remembered me.

The entire staff is so kind and accommodating.

We’ve traveled all over the world and have never had a more considerate attentive and kind staff ready to help us in every way.

We had Victor as our server and he was so kind and happy.

The staff at TRS Yucatan were so friendly - whether it be the serving staff, housekeeping or maintenance - it didn’t matter who they were, when they walked by they always had a smile on their face and said hello.

Staff basically did everything they could to say yes to every request.

Susana, our concierge, was a delight and went over and above to help make our experience amazing - they did a special birthday room for my special day too!

butler team, Maggie, Jesus and Armando were amazing.

We were greeted at our villa by our personal

This was our 4th trip to Mexico and first time at TRS Yucatan, it’s the best one we’ve stayed in - I would highly recommend this hotel if you appreciate attentive service

Service was very professional, quick and preview.

The staff in general is very friendly and helpful, waiters, cleaning staff etc.

but specifically enjoyed seeing some of the staff from prior trips.

but they were very pushy, so much so that we declined wine towards the end.

butlers were Triana and Patricia they were very attentive and informative and took very good care of us.

TRS Yucatan Hotel

smell

atrium

staff

restaurant

pool

holiday trip

private

We were thinking of going to Atrium Palace Thalasso Spa Resort & Villas

The hotel has the wow factor when you walk in to it's atrium.

Food is very nice, wide range of choice in both buffet restaurant and snack bars.

Mini bar restocked every other day and one of the bar staff would get us our Baileys and Brandy Baileys in a plastic glass to take back to our room every night.

We ended up going to the main a la carte Moonlight restaurant which was of a very good quality and the bartender at the same bar section of the restaurant made fantastic premium cocktails.

A special mention to Vasilis at the main bar (I hope that’s how it’s spelt).

We sat lastnight having a drink by the main bar and some of the entertainment staff were stood laughing and joking with the reception staff and messing with the lights in the reception area - didn’t come across as very professional.

but the buffets and beach snack bar have an astounding array of delicious foods.

The rooms are beautiful and cleaned regularly, mini bar stocked frequently and a beautiful goodbye gift of local produce was left on our doorstep on the last night.

The pool is colder than the sea so we spent most of our days by the beach having food at the beach bar which was yummy and free ice cream whenever you want!

the two waiters who serve at the lobby bar are best .always trying to engage with the punters while giving great service .dont recall there names

Seems like younger staff are more friendly than older staff (at bar, restaurants and reception)
- Found plastic in the food, Medaillion restaurant.

The bar stops for all inclusive guests at midnight..

Its an All-Inclusive resort we booked All Inclusive and mini bar was meant to replenished daily,

- The location is great, just a short trip in to Lindos, and with shops and bars across the road.

I do say a big hello to the bar staff at the royal main bar and hopefully see you all soon again.

Valentine in the moonshine bar was our favourite he’s an amazing cocktail maker .

The Moonlight bar is a must and the burger night.

There is occasional live music in the bar which is nice and they love it if you dance.

Brilliant selection of drinks and bars; would particularly recommend the Cosmos Bar in the evening, a wonderful spot to watch the world go by.

There are a  couple of very nice restaurants within a few minutes walking distance if you do fancy a change of scenery, I would particularly recommend Mosa the beach  Bar.

We weren’t overly keen to be sent to Princess Andriana having experienced quite poor service when we had last visited several years earlier.

The food in the Italian was really poor .

- The finishing of the rooms (we stayed in one of the newest rooms) was poor - mastic patching up gaps in the tiling and a broken TV frame.

The fine dining restaurant was particularly disappointing (and the service there was poor too).

The main restaurant food at lunch was repetitive as was the Evening meals, poor choices

The lack of ownership and customer experience is very poor.

Food quality is poor, bland tasteless & repetitive.

For a 5 star hotel the food is very very poor.

Greek really nice, others bland and poor quality.

From day one wanted to g
o home .Rude miserable staff luke warm repative food not good quality, low alcohol drinks , only allowed 2 500ml bottles of water between 2 people every 2 days,dirty rooms not cleaned properly hence pics of dirty towels had to clean the floors myself ,poor entertainment only for families with small children , indoor pool have to book and only allowed one swim per day .alacarte  restaurants very poor and only luke warm the list is endless would I go back NEVER ! !

Hairdryer is poor, it cuts out after about fifty seconds of continuous use.

It was poor and not cooked, after being sent back and asking for a pizza, it arrived 45 minutes later and was equally poor at no point was I my or children asked if they wanted a drink, infact as I have written this we’re still waiting for a drink and our dessert bery poor not recommended customer service -3 at best avoid! !

I totally understand reviews and people being frustrated on the Q’s as the main bar is totally understaffed which is poor management as always not the staffs fault as they don’t stop.

however, the quality was poor, often over cooked, dry, hardening and tasteless.

however this is a smoke screen of very poor behind the scenes failures.

If your happy sun bathing on the beach or pool and don't mind the poor service and ok ish food then this hotel will probably be ok. 

Its a really attractive hotel.

Our stay in this hotel was a very poor experience.

The selection I felt was really poor and the food was never hot.

The variety was not great and the quality of some bits was poor

but please be aware that these are expensive so may be not be feasible if you're on a budget.

Our major gripe was we paid extra for a pool room to be told byTUI rep it was after they spoke to the reception team looking out of our balcony to see the restaurant roof was disappointing .

My husband had paid approx €370 if I’m not mistaken for a couples spa treatment

spent two weeks at the pricess andrianna kiotari in september 23 .i can see why some dont rate and others who do .

but this is more than enough and I hope the management does take a bit of time to read this and put things right if you really want to make guests feel they are in 5 star resort and not some cheap rip off !

Gutted how much we have paid to stay at this hotel so disappointing

Hotel, food , everything good , people who run spa not so good,  asked for a price list would not give me one,

but the cost was quite high to keep our room.

Beech is stoney so get water shoes, there are a few local bars restaurants should you want to leave the hotel,IL Ponte was a nice place to eat, not that expensive either .

Only major flaw was the Euphoria Spa; staff very pushy and pressuring people into expensive treatments rather than informing them of what spa had to offer.

but our general feeling was due to the cost could take it or leave it. 4.

This was a complete rip off and I don’t usually write reviews

but it came at the price of being up a hill and when its +30 degs it's not that pleasurable making your way up and down.

A little annoyed there was no iron in the room or to borrow from reception which is normally provided in a 5 star hotel - take your own to save expense having to pay for this facility.

but I understand business and meat is expensive.

Checking out - if we wanted to keep our room for a few hours extra we would be charged a range of different prices depending on who you asked with as much as €60 difference!!!

Reading some of the 5 star reviews below, it looks like some people rate the hotel as 5 star purely based on the Spa.

although we paid a supplement for a sea view that turned out to be the view of the main road with a tiny corner of sea visible.. the hotel only has two floors so forget about the sea view and save your money there.

Jet2 rate this as a 5-Star hotel, it is not.

Very expensive water sports on hotel beach, probably better to head up the road.

Really neat and clean hotel - food was good, entertainment was good fun and the staff were all very friendly. Make sure you got to Lindos and to Rhodes old town, can be done in a one day trip, if you hire a car and plan (which can be done for very good price at hotel)

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