He is a friendly and a calm guy 👌

Trisha served as well always had a smile she was actually the second best when it came to the kids.

A big  up to the two most awesome chefs who are Chef   Nicholas and Chef Vincent who are amazing caring, patient, observant, hands-on and very friendly to everyone.

The lady was very friendly,available n her service made us smile by the end of the 3 nights.

My clients had the best treatment and experience,the staffs were very friendly right away from the entrance to mention

The bar is so welcoming even one worker Raymond Ogeya is so friendly, soft spoken and ever encouraging.

I must say our holiday will be memorable for a long time.The staff were amazing, friendly always ready to go out of their way.

Friendly staff, a wholesome of meals to select from, clean rooms.

The staff are friendly  and very professional. Tr.

The hotel staff from receptionist were all friendly and welcoming, Mr Fred was very kind to us and would assist in anything we needed, also Ms Olive was very helpful and concerned since day 1 to the very last day.

Great Ambience, friendly staff, wonderful  experience.

Our highlight was the incredibly friendly waitress named BERYLE, who always had a smile on her face! :-)

but I have never been to such a beautiful, quiet nice beach resort that has a world class service with so many friendly staff and great management.

My family and I had a good time at voyager as we were celebrating our anniversary.honestly it was the best compared to all others we have ever had elsewhere.the rooms were owesome and sparkling and spacious..staff were friendly and showed friendliness to my two small boys all time which enhanced our experience.A guy at the front desk who introduced himself as George Oyugi was really helpful when we had a hiccup when checking out.

Service staff are so friendly and so professional.

I enjoyed my stay at Voyager,
Everything worked out well mostly due to the friendly and reliable staff.

The staff are super friendly, the food is very delicious and the grounds and pools are always clean and immaculate.

Only criticism was that the shower had very poor water pressure.

The poolside cocktails were of poor quality

2) No water pressure in the shower
3) Very poor quality beddings
4) Same food being served day in day out in the restaurant.

The shower is way outdated and  shower pressure was very poor , barely any water at all.

Very poor check in service
Unfriendly staff at the reception
I asked for change of towel, and was never assisted
The two days stay, soap and other bathroom items were not changed.

Some areas of the resort have extremely poor WiFi.

accommodation very old and tired needs a complete revamp shower’s have extremely poor water flow.

I learned how to swim and I was a very poor swimmer.

The room was very basic, the cleaning was okish, the bathroom was poor.

We were checked in 4 hours late, told to check out on time and the food was poor.

The hotel itself probably needs some updating, the rooms especially,

A few renovations required to the bathrooms(stained floor and taps not working).

but I believe this was more due to the overdue update needed rather than not being cleaned thoroughly.

Some rooms could use a bit of refurbishment though. 8/10

although the bathroom was crying out for an update.

The resort looks like it needs some updating and fixing up,

I swore not to go back untill a renovation

However the bathroom is very tired looking and definitely needs updating,

Breakfast to dinner that accommodates all cultures, age and including those with health conditions like Diabetes, all very scrumptious and  luscious.

Some of the rooms at Voyager are in need of refurbishment,

especially bathroom has foul smell and outdated.

Only minus point is the bathrooms in the room, personally I think they need renovation.

Only recommendation is to renovate some rooms as they are a bit outdated.

Rooms could use a little updating and deeper cleaning,

The sun loungers need to be updated as they are wooden

Our rooms were cleaned well the bathrooms and water system ie showers need updating and tiles need a grout as old

Excellent service, shout out to Raymond of look out bar for his hearty, exemplary service, best mixologist, Hilda our restaurant attendant and Eunice, George for their understanding and making sure our stay is comfortable.

The atmosphere is welcoming and very relaxing.

The 3rd time we stayed at Voyager with family and ever so impressed with the entire facility, rooms, food, swimming pools, cleanliness & professionalism .

Great entertainment from the animation team.

The ambience of the hotel was the best
The services were top notch
The food was good 
The drinks were the best 
Above all
The staff were the best and always at our service and always within reach
Elegance

Kind gratitude to Mr Wasike, Jackline and Mr Sam(not so certain on the name)
I am highly recommending this place to friends. Cheers

Voyager has always been my good to place for holiday both with family and friends..The food is great,activities are so much fun and I really love how Jackson in the ATeam hosts.He has a great personality.I also like the service the reception special mention to Felix and Dismas.I also would like to mention Jesse and Jacinta from the gift shop and Amani,Jilani at the bar.

The welcoming at Voyager Beach Resort was exceptional.

The expirience is Magical.I want to give a big mention to Ibrahim and Hilda for exemplary service.They took very very good care of us, Always served us with a big smile 😊.The whole team is amazing.

Our experience was truly outstanding, thanks to the consistently cheerful and helpful staff.

The staff, from the trumpet at the gate when you get into Voyager, the front desk crew lead by George who's patience and hospitality is out of this world was terrific.

It was great and the reason for that is, as always, the staff.

All in all,thanks to 'Lavine' at the poolside who made us smile despite the 1st encounter.

The food, the pools, the catering services, the staff and everything was at it's best.

The staff is incredible and very welcoming.

Noticing one Raymond Ogeya is quit efficient  in his duties.

Special thank you to Amina for resolving our mishaps and ensuring we had a blast 😊

but a few from security,reception and all the way to the water sport.

Voyager Beach Resort

poor

renovation

Free parking

Free High Speed Internet (WiFi)

Pool

I can’t forget to mention the location of the hotel,that’s 17kms from Moi International Airport.That’s welcoming you to the glorious beauty of Mombasa town while traversing through.But with poor travel plans and timings you might miss your flight due to sometimes heavy traffic back to the Airport.

The hotel is very beautiful,customer service was very bad due to the fact the staffs concentrated on the members of parliament who were there for a conference stay and ignored us.

Whereas the check -in was a little shaky due to the numbers.

but a bit desperat to sell due to few numbers of tourists on the beach.

Due to the fact, that we had to leave the next morning for our safari - they organized a breakfast box and we could store our luggage for the time we were away on safari.

That means every time you leave the room, and due to the humidity in Mombasa, you could get the room walls wet (as I got them).

though Some staff overwhelmed due to over booking.

Last year, due to COVID, we were not able to spend our yearly holiday in this fantastic resort.

Despite having our full, for the last four days we never experienced food upsets meaning the foods are done in a good environment with due care taken in the preparation.

Kids will not want to leave the place due to the activities they organise from 11am and keep them busy all day and night, not forgetting the water park.

So, with a bit of uncertainity (due to covid), we decided we truly needed a break and therefore when the president lifted the lockdown on Mombasa and Nairobi, we picked our bags and left by road (felt more safe) to PrideInn Paradise Beach Resort and Spa Convention Center.

Friendly staff all over from reception to restaurant and at the pool the staffs were very jovial and supportive

I will definitely recommend this hotel 100 times its worth the value 👌 everything is just amazing 👏 their ambassador mwanamperani she's a gem very polite and friendly ready to listen and assist in all queries the food was good It was worth the vacation

The room was very spacious food was good with variety, staffs are kind and friendly guest service mwanamperani was very assisting and concerned about every aspect.

Pride in is the best in mombasa  the themes we're lit I enjoyed every bit of it .the entertainment was lit too the staffs were friendly especially guest service mwanamperani who assisted my sick spouse she's humble .The WiFi was super the rooms were very spacious and modern

Special thanks to the staff who are welcoming and friendly.

The place is marvelous clean environment with beautiful views their room are modern and luxurious.The chill zone was  good,Kone Kone lounge is a vibe for chilling and relaxing ,staffs are very approchable and friendly will definitely be back

The staffs are awesome mwanamperani was friendly and assisting the stay was worth the money

The Guest Ambassador Mwana is very friendly and helpful,She assisted us on our TV that wasn't working, Having extra towels and she arranged for us packed breakfast in our checkout.Mwana Thumbs up👍Thankyou so much for creating a good time for us,We enjoyed alot and looking forward to come again.God bless you.

The service was excellent especially the service by trainer Hernox at the gym.He even offered me his training shoes I didn't carry mine.The staff are so committed to their work and friendly to the guests

She helped us with our confidence to sing, she was so friendly and enthusiastic and made the night very enjoyable.

I was there with my family, we had an amazing time..the stuff are really friendly.. Sandra at the restaurant stood out with her sevices, she made sure  we were well taken care of every single day..i will be definitely coming back..thank you so much prideinn i was impressed

Plenty of fun for the kids, excellent rooms, friendly staff and great food no matter the number of guests.

It is one of my favorite hotel, the vibe is great and food is amazing and the staff is very professional and friendly.

We had very enjoyable meal, friendly & helpful staff.

The staff were friendly and extremely helpful.

Thé place is very marvellous and mwanamperani is so kind and friendly i loved thé services every département was so wow Amazing thé food is good and fresh with varities.

The hospitality was top notch, staff were friendly, welcoming and always ready to help, the food was sumptuos throughout my stay and the ambience breathtaking.

The service from the staff is very professional and very friendly.

The staff are so friendly and the food is really good.

It's was a really nice experience
The pool was nice
The dinner was delicious
The rooms are very clean
The shower 🚿 was really nice
The staff are friendly
The kone kone was nice
The dancers plus the live band gave has nice experience

One of the receptionist was outright rude and looked down on me like I was so poor and joblese that told me my parents are the ones who paid for me.

The mishap of poor reception and the hotel unpreparwdneas was tolerated on those two accounts.

The internet was poor more so on the conference area. 3.

Service including check in was slow and cumbersome.

The catering services and personel is very slow.

When we arrived for our team building on the 11th Dec I felt that the reception was too slow, the hotel had not made a place for us and we had to wait for almost an hour for the hotel to create space.

The waiters are also very slow and do not have any enthusiasm in serving you.

Staff courtesy was great and I appreciated the responsiveness from smiling staff.

Met two polite and very professional ladies by the pool side one was security lady Kendi and a lady in blue Winnie from front office,they were really helpful
We can't wait for April holidays to visit again

The welcome was very warmly done.Dennis part of the animation team will always be present and ready to assist and have fun with the guest at all times.He is super energetic and always welcomed with a smile.The other A team members also did a good job by advertising water polo to the guest.It was a very enjoyable stay and I am looking forward to see Dennis and the Prideinn Family

The staff are very efficient and professional especially the security at the pool.

Good food with variety including local traditional and foreign cuisine., comfortable clean and Aircon roo ms, very kind staff.

Staff are very nice &courteous likes of Halima,Said and Kasena who helped eith the bags.

The staff was excellent, always smiling, and incredibly hard-working.

Special thanks also to the who management and entertainment (Animation team).

Shout out to the Boaz of the room maintenance team, he kept our room sparkling clean.

The experience was great the stuff we so nice especially Layla I really love her so much, ❤️ she basically the best.The animation team is just on fire I really love there dancing especially Sharon,lee, Denise and joe they are all the best, I also love the deco and the NYT we were in Dubai was just the best, I'm just in love with the hotel frfr ✨✨✨✨✨💞💞💞💞💓💓💓💓😘😘😘

The hotel in general is amazing and not to mention the animation team is quite outstanding Dennis, Walter, Henry, Joe and the rest of their colleagues know how to entertain the guests and all of them show acceptable character whether it's in the pool, during dinner etc.Special thanks to the catering team, despite the hot weather they go around rooms cleaning up whenever we go for breakfast.

The commitment to excellence was evident in everyone, from the managing director James to the entertainment, F&B services, security, etc. teams.

Amazing service
Good food
Awesome views 
Beautiful beach
Great entertainment especially from Dennis and the rest of the animation team
Will definitely want to come back here and would highly recommend to anyone who wants to visit Mombasa.

PrideInn Paradise Beach Resort & Spa Mombasa

slow

The staff were welcoming, attentive and friendly starting right from the reception and customer relations [Lydia] the unique cave dinner organized by one of the staff [Glorious] was a highlight, and the spacious sea facing rooms provided a comfortable stay,House keeping staff [Tom] was really good and welcoming.

Very friendly staff
The swimming pool good
Entailment excellent 
The rooms are clean 
There was diversity in food especially during dinner.

Very clean, spacious  and cosy rooms, very good food (variety as well) and very friendly staff.

The entertainment in the hotel is extremely amazing especially the dancing 
The food is extravagant and in amazing quantities and I loved the soup
The staff is extremely friendly and my stay here was amazing
I would define come back to this hotel

Room service and reception staff are really  friendly and courteous too

The staff were soo friendly we were not feeling like going back home, hahaaa.

The staff in general are very friendly and we loved the hospitality

The reception at this hotel was top-notch - Hope was super friendly and welcoming.

The gentleman cleaning our room 431 was very friendly too

The entertainment crew led by the Dj were awesome and kept us busy in the evening  and in the swimming pool.

The staff, highly proffessional, welcoming, kind and  friendly.

The acrobatic group was really entertaining.The staff were also very friendly and helpful.

The rooms are clean, the food was good and staff very friendly.

The rooms were clean and staff very friendly.

It was my first time, loved their customer services, the staff were friendly and ready to help.

Check was absolutely great, warm and friendly.

Then because we had breathed in mould, my daughter got very sick.

but bathrooms cleanliness with more disinfectants.

however I have only one reservation my last day of my stay on 28th Nov had bad food which caused me vomit and running stomach later that evening, really messed up my good memories of good stay.

the entertainment team, the waiterssss and all staff memberss were so nice
The entertainment team did their best to ensure we were happyy and enjoying for example Shadrack Shaaban Suleiman Moris and the rest
The rooms and beds were so comfortable 
Looking forward to coming back!

Arrived to a great reception from the staff who were more than willing to be of service from Jean and Cindy at the reception to John who carried my bags and both Sandie and Beryl.

Best hotel ever,The place is beautiful and soo many activities for kids to do.Food is second to none and staff are amazing especially Jacqueline on room services.She made us feel like we were home ,we definitely coming back and so is our friends.

Was there with my family for a 4 days,and we were completely impressed with their professionalism and customer service,it exceeded our expectations.I highly recommend this place for vacation and I’ll definitely visit again come end of the year.

Great service by front desk staff Elosy and Fendy.

Also, all staff around the restaurant and pool were wonderful and always smiling and helping in any way they could.

and the staff are quite responsive 👍🏾👍🏾

but can be improved
Service is very efficient
Thank you😊❤️

On behalf of Tyler ,Tyrrell and I we are humbled and Grateful to Prudence,The beautiful amazing Fendy and entire team for making our stay Memorable.

A very special shout-out to yannick from the game zone.

If I could give the hotel staff a rating it would be a 100/10, they were courteous , accommodating , welcoming and classy in every way , it was a joy to spend my Christmas in this hotel and I will be coming back! !

I do advice you to come here you are very active and enjoy alot of outdoor activities with good kids attendance hawaa and teacher fatma they are very kind professional

Had a fantastic stay I enjoyed the service from the reception area to the room service staff very professional.

A suggestion for them would be to try switch things up as they read the mood of the guests, otherwise they would find themselves perform to an uninterested crowd.

We were well received by Fendy and Hope the  Guest Relation officers
My suggestion would be to kindly introduce water sports, eg, jet skis, kites.

Now this is a suggestion which can be a huge selling point to the hotel: in the drinks offered for all inclusive, I suggest that you put a one high end drink like black label to be in the list even if it's not part of the all inclusive package

SUGGESTIONS: please install a shower next to the baby pool, which is pretty far from the one at the main pool.

A suggestion is that they can improve on their house keeping services.

PrideInn Flamingo Beach Resort & Spa

suggestion

smell

A hairdryer appeared 24hrs after requested.

The showers should be changed because they have little pressure.

Bathroom had low pressure coming out of shower.

A pair of sandals in the bathrooms, & stronger internet connection would make it much better.

Cold shower head had low pressure throughout and I reported

The bathrooms are utterly ancient and in poor condition with stains, rusting and cracked tiles.

though i see some effort was placed to make the hotel plastic free, the showers where much to be desired with heavy iodine (Salt) in the water.

The hotel is very outdated , the door of our room wouldn't  close properly, the sink in the bathroom was very loose and shaky.

For example the showers were not working well and internet accessibility needs to be boosted.

Close your bathroom door at night so you don’t get mosquitos.

Downside was that the toilet water pressure was not good and took so long for the tunk to refill.

The room looks like a luxurious cell in Prison Break, with uncomfortable seats, dusty beddings, a high bed with a slice of a mattress, toilets that flush badly, beat up showers, salty water as courtesy room water, TV that is poorly tuned to free to air.

The bathing soaps etc are not sufficient
7.

Our room had no toilet paper on arrival and the bathroom had little cold water.

I have a few cons though, the pool doesn't have an attendant especially for the small kids,
The rooms should at least have tooth paste and brushes, shower cap, and lotion, especially for AI.

Shower had a very poor jet of water so one had to stand next to the wall to get under the shower.

Apart from the location & Wifi, everything else is horrible, Room is very old school, Toilet and bathroom is very shower is horrible, Gym dont have normal machines to work out, Variety of food is poor, In room TV is nonsense no enough channels and its not even a flat screen.. No lifts available..

but my fault I am not sure if they have tall showers should have asked!!

The staff were very friendly especially Esther at the reception and Kadzo and Baraza in the restaurant.

Top of the list at BBH is the friendly and hospitable staff through out the hotel and a special mention to Daisy who was just wonderful and very helpful.

The room was always clean, the staff was friendly especially Daisy and the meals very yummy
They also had games during the day which helped the gueststo interact
Entertainmentat night was amazing
It was just amazing. .

The tour guides were always friendly, we would make it in time for every activity and it was affordable.

Attentive, friendly, considerate and was a lovely pleasure in getting to know them better.

Most of the members of staff seemed to be friendly at first

In fact the staff couldn’t do enough for us, they work round the clock keeping the hotel meticulously clean and were always very friendly (especially the restaurant staff) Towels are provided around the pool and my son especially enjoyed the pool activities and games so big shout out to the animation team.

The people are friendly and very helpful.

In the restaurant there is Matthew "big man" and Aisha - both lovely friendly warm  people.

On a positive note, rosemary (reservations) daisy(GRO), esther(Front office), william(bartender), Benjamin(bartender), ali(animation) and dan(animation) were all superb, very friendly and always smiling.

The service was good and staff are very helpful and friendly .

Fantastic service, friendly, kind and took the time to ensure we were having a great time.

We really enjoyed our stay with you having been offered friendly services/food,expecially Daisy in guest relations department,she is for sure amazing.The rooms were well cleaned/accommodative.Keep it up

The staff were very friendly and accommodating.Special thanks to Titus, Justin at the bar and Godfrey not to forget Lucy at the restaurant who went above and beyond to meet our needs,She was just exemplary.Thank you Lucy for the special tea and the Tamarind Juice that was not available for the 2days

The staff are all super friendly and willing to go out of their way.

A very friendly and helpful food and beverage lady supervisor Daisy.

Got very nice food especially the pan fried liver and choma.Very friendly staff and clean environment.A very friendly and helpful food and beverage lady supervisor.I will be back soon.The swimming pools are well maintained.

The staff was so friendly and so helpful.

Beautiful hotel with friendly staff that made sure we were looked after.

The choice of music was poor and the team made little effort to engage the guests in dancing.

but it really means nothing because the 
Chef service is poor.

Food took forever to arrive and when it did it was quite poor.

In this day and age, poor TV and poor wifi is just not acceptable.

but trouble was with the waiters service very very poor they were more attracted to international tourists rather than local tourists after much complains finally after 2 days started geting service as we expected the waiters are very rude dont even smile but not all one waiter named Joseph was very good and ever helpful.

however noticing the poor safety procedures we did not want to stay.

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