When we went to check out and pay outstanding charges, there was still confusion as to our bill.

Unfortunately, I have misplaced the card on which I wrote their names.

They promised to send me receipts, breaking down whatever they’d charged us - I’m yet to receive this.

We waited there for over 1hr and eventually left as nobody from the animation team showed up.The hotel should make it clear to guests that you are only entitled to one drink with your meals if on full board and will be charged for others including ice creams and water unless drinking water from the room.

I noticed that parents who use babysitters in the playroom(whose charges are too high per hour), all the children do is, watch television the whole time!!

My advise please do not put money in your room account to spend because what is left is never returned and kept as a credit which means you must come back to the hotel.

Consideration for kids - kids below 3 are provided for meals at any time they need without any additional charge.

Some issues with reservations resulted in extra charges which hopefully will be resolved.

(Note that they still charged us for that.)

however did not like the exploitative Forex rates and the fact that when you pay in USD, the balance is given in KC.

More credits to Joab, Stephen, Amos, to mention a few.

Please share with me all your charges especially if I bring my family there.Asante.

the front desk also does not accept transaction in dollars.

but someone posted a bill that was not ours in our invoice.

Then we find one in our room and its being charged with our private charger without permission.

You have to pay a fee if you are swimming and if you are not then you pay a cover charge which is basically redeemable at any of the facilities available.

Allowed late check out at 7pm without extra charge! !

They charged 1500 for adults and 750 for kids for 2 hours.The Safari Aqua Park was such a win for both kids and adults.

They charge you entrance fee of Kshs 1500($15 USD) which is not redeemable. 2.

It was perfect for children, events all day and into the evening.

Many thanks to Antie Happy, Agie, Knight, Esther, Celestine, Lanoi, Maggie who took great care and entertained my daughter during our stay.

The huge clean pools and the Aqua park for the kids is incredible.

Each day came with unique activities for both the children and adults, and the carnivals were awesome.

We loved the ambience, delicious food ,fun filled kids amenities and activities.

This was a super wonderful  experience..we enjoyed everything  and can't  wait to return for the fourth  time.Many thanks to aunty Happy n Cellestine for the good job you are doing to make sure our kids are happy n comfortable.

Beautiful place to be with kids it's really a family hotel when you compare with other hotels the aquapack it's amazing well maned by the Ateam ladies fun activities from the kids club thanks teacher happy and Esther for making our holiday memorable our kids are happy with their bracelets from the kids club.

The service staff are excellent and with a big pool for children and adults

My kids had alot of fun at the chill zone ,the chicken pizza was amazing and delicious its indeed a paradise 👌

You have a very committed animation team who were up all day upto late evening keeping guests especially children engaged with their various activities.

The pool was very clean and the kids entertainment.The kids club was very good a place for kids to enjoy Fatma was very good to us we did lots of activities I wish to meet her again next year I really enjoyed to be with her I wish I could stay flamingo many days

Excellent complimentary for small kids ( my small girl never felt hungry- many thanks Benta ).

The family really enjiyed our stay.Rhe kids are unlove with the aqyapack ,it is forever our destination.Great food with a variety to cgiise feom.I always appreciate the toptier service from the staff that are always ready to assist.Will dwfinately recommend to friends.

Plenty of fun for the kids, excellent rooms, friendly staff and great food no matter the number of guests.

Mr. Mutua was able to organize a visit for me to the Hassan Joho Girls Secondary School Utange Mombasa-Kenya.

I can’t forget to mention the location of the hotel,that’s 17kms from Moi International Airport.That’s welcoming you to the glorious beauty of Mombasa town while traversing through.But with poor travel plans and timings you might miss your flight due to sometimes heavy traffic back to the Airport.

One of the receptionist was outright rude and looked down on me like I was so poor and joblese that told me my parents are the ones who paid for me.

The mishap of poor reception and the hotel unpreparwdneas was tolerated on those two accounts.

The internet was poor more so on the conference area. 3.

With poor food handling and poor Guest relations, why would anyone want to go there.

At least 4 of our delegation came down with some form of illness which we think was related to poor food hygiene.

Very poor services that needs to be improved on.

service at the restaurant was poor as we didnt get the best service lacked on preparation of the a table forehand the staff was uncoperative.

but the service was just too poor for a hotel of the standard they show.

I’ve read the management responses to poor reviews here - they are all justifications and excuses, no ownership - “the front office did not handle”, “misunderstanding” etc.

They have very poor quality of foods and regret spending over $100 dollars on lunch which tasted like devil himself. 4.

The service is poor, the music is loud and the food is VERY underwhelming.

All was well except the shower head in my room which has poor water flow.

Unfortunately food service is poor, snacks are always running out during tea break, food serving points are empty.

This review is due to my rating and it was poor, the hospitality was very bad starting from the reception, also the food was really terrible and i would not recommend it to anyone else because it was disappointing.

The security guards have poor customer service training.

The rooms were clean and well maintained,  WiFi was on in all places at the resort, the food was amazing, and the water park was a hit for all of us.

It's was a really nice experience
The pool was nice
The dinner was delicious
The rooms are very clean
The shower 🚿 was really nice
The staff are friendly
The kone kone was nice
The dancers plus the live band gave has nice experience

The room was always clean and neat , the staff is very friendly and helpful, I really enjoyed my experience in the prideinn.

Received a warm welcome, the rooms are clean, food is superb and conference facilities are top!

The rooms are very clean and always well arranged.

Profesional staff,  clean rooms, the food is relatively nice .

Food very delicious, the rooms very clean.

Lovely beach hotel with beautiful and clean rooms.

The rooms are neat and cleaned up nicely.

The rooms are so clean and the room service is great.

The hotel is beautiful 
The food was awesome with varieties
The room was clean and spacious
The services were offered perfectly
Shout out to guest service mwanamperani who's so kind  and so assisting and always checking on us

Rooms
Clean, and equipped with bathroom, toilet and tea station.

Joan at the reception was very helpful on check out
Very clean rooms and delicious
 food from Day restaurant.

We have felt at home being surrounded by the banqueting team.Our rooms were always clean,aerated and well arranged.The staffs are very friendly and helpful for instance Mr. Ray,hostess Christine,receptionist Petronilla and Mr. Shikokoti..keep up the good work pride Inn.

From sparkling clean rooms, to delicious meals&desserts, to the state-of-the-art conference facilities, to the most engaging animation team& the most helpful and accomodative staff.

The food was excellent, very clean rooms and  great customer from the staff especially Damieno (great guy this).

overall the hotel was great staffs were friendly especially at the restaurant the room was clean and well organized at the reception everyone was willing to assist and it was amazing  and loved the conferencing area as well i will highly recommend the hotel

The shows at night are super entertaining.

The welcome was very warmly done.Dennis part of the animation team will always be present and ready to assist and have fun with the guest at all times.He is super energetic and always welcomed with a smile.The other A team members also did a good job by advertising water polo to the guest.It was a very enjoyable stay and I am looking forward to see Dennis and the Prideinn Family

Enjoyed the music/ dance performance and poolside dj.

The experience we had here is something else .The food was amazing the entertainment was top notch.

The pools are clean and safe, the evening entertaining was excellent.

Pride in is the best in mombasa  the themes we're lit I enjoyed every bit of it .the entertainment was lit too the staffs were friendly especially guest service mwanamperani who assisted my sick spouse she's humble .The WiFi was super the rooms were very spacious and modern

To the great animation team ensuring we are busy and well entertained denis, Walter, Joe and machapo asanteni sana the morning water aerobics and pool games is always a great idea.

Special thanks also to the who management and entertainment (Animation team).

Christmas was lit at Paradise, great buffet meals, the animation team did an exemplary job too .

The experience was great the stuff we so nice especially Layla I really love her so much, ❤️ she basically the best.The animation team is just on fire I really love there dancing especially Sharon,lee, Denise and joe they are all the best, I also love the deco and the NYT we were in Dubai was just the best, I'm just in love with the hotel frfr ✨✨✨✨✨💞💞💞💞💓💓💓💓😘😘😘

The hotel in general is amazing and not to mention the animation team is quite outstanding Dennis, Walter, Henry, Joe and the rest of their colleagues know how to entertain the guests and all of them show acceptable character whether it's in the pool, during dinner etc.Special thanks to the catering team, despite the hot weather they go around rooms cleaning up whenever we go for breakfast.

The commitment to excellence was evident in everyone, from the managing director James to the entertainment, F&B services, security, etc. teams.

Amazing service
Good food
Awesome views 
Beautiful beach
Great entertainment especially from Dennis and the rest of the animation team
Will definitely want to come back here and would highly recommend to anyone who wants to visit Mombasa.

The activities were top notch especially the animation team with the likes of Dennis, Walter, Henry and Joe.

The entertainment was superb performance .

The Food us excellent food and a nice place for babies especially for the water park and very nice entertainment especially for the holiday with great ambience.

I even appreciated that they closed the water park at lunch and dinner (this way we didn't have to fight with our kids to get out and EAT!).

I love the very excellent water park  for the children.i am very happy that there is tea time because we will not be starving waiting for dinner.

The water park and swimming pools were the highlights of our stay, providing not just a delightful escape for us,

kids thoroughly enjoyed the water park and the activities catered towards them.

The meals - great variety at Breakfast and dinner 
Water park - my daughter had fun , she was engaged the whole time .

Child friendly - the water park is fun for children.

The room was very spacious I loved the art the kids loved it..
Talk of the swahili cuisine we loved every bit of it Mahamri ,Bajia &all the rest 
Good place to bring kids the water park iis lots of fun
Looking forward to coming back soon 
Thank you Pride Inn

The water park was so much fun for the kids.

Great pool experience, especially the water park.

The water park was amazing the grown ups enjoyed more than the kids it was a memorable day.

We have the best holiday the kids enjoyed the water park the kids pool clean n well maintained .We have really good food n plenty of variety to choose from got assistance from Ms Kharuin she was very helpful .The rooms were clean without having the need to ask to be cleaned .l highly recommend prideinpatadise

We really appreciated the stay here especially the kids had a great time at the water park .

The water park and pools were clean, and provided hours of fun for the children.

PrideInn Paradise Beach Resort & Spa

poor

creditcard

kid friendly

show

water park

She said the underpayment was $14; which coincidentally is the credit on the account (bar the taxi they never provided at $35).

Very friendly staff
The swimming pool good
Entailment excellent 
The rooms are clean 
There was diversity in food especially during dinner.

The check in was good
Rooms were very clean I can't complain
Foods were tasty apart from service around the big pool area, the last time I was there the service was perfect that made me come back, Ooooh  my family enjoyed the tree lighting ceremony.

Excellent service from staff, good food (variety of African dishes like wimbi porridge,mashed sweet potatoes, matoke)
Clean rooms and friendly staff
Special thanks to Shadrack (health club/gym for guidance and invaluable advice.

The rooms are clean, the food was good and staff very friendly.

The rooms were clean and staff very friendly.

The check in process was very welcoming and seamless  we were checked in by cynthia (guest relations ,she ensured that our stay very nice ,my room was also clean and pleasant.

The rooms were clean and well spaced the food felt like I was eating a kings meal and it was delicious and healthy.the services were accurately good and the staff were really polite above it all this was  one of the best hotel I have visited.

Clean rooms, delicious foods and very good entertainment.

We were a large group of 90people yet the service and food was amazing with clean rooms all throughout our stay.

My experience was awesome from the delicious variety of cuisines, the service delivery , the spacious clean rooms , the trainer in the gym Mr Shadrack is a professional .The staff are friendly and timely .

The room is clean and well maintained and I didnt miss anything in the room.

We arrived well and the check in was smooth we assisted by the front office team, room were clean and cool , we also enjoyed the meals and services we were helped by cindy gro we are happy coming very soon

The rooms are very clean and well maintained.

The food is good the rooms are clean and cosy.

The check in process was nice ,i was checked in by Cynthia the guest relationship officer , she was always to help , food had a variety and very tasty ,room was clean and spacious ,looking forward to be back

The rooms were clean beds were very comfortable, and food was very fresh.

The room was clean and had a nice pool and beach view.

A suggestion for them would be to try switch things up as they read the mood of the guests, otherwise they would find themselves perform to an uninterested crowd.

We were well received by Fendy and Hope the  Guest Relation officers
My suggestion would be to kindly introduce water sports, eg, jet skis, kites.

Now this is a suggestion which can be a huge selling point to the hotel: in the drinks offered for all inclusive, I suggest that you put a one high end drink like black label to be in the list even if it's not part of the all inclusive package

SUGGESTIONS: please install a shower next to the baby pool, which is pretty far from the one at the main pool.

A suggestion is that they can improve on their house keeping services.

Flamingo by PrideInn

suggestion

account

Free parking

Free High Speed Internet (WiFi)

Pool

Only criticism was that the shower had very poor water pressure.

The poolside cocktails were of poor quality

2) No water pressure in the shower
3) Very poor quality beddings
4) Same food being served day in day out in the restaurant.

The shower is way outdated and  shower pressure was very poor , barely any water at all.

Very poor check in service
Unfriendly staff at the reception
I asked for change of towel, and was never assisted
The two days stay, soap and other bathroom items were not changed.

Some areas of the resort have extremely poor WiFi.

accommodation very old and tired needs a complete revamp shower’s have extremely poor water flow.

I learned how to swim and I was a very poor swimmer.

The room was very basic, the cleaning was okish, the bathroom was poor.

We were checked in 4 hours late, told to check out on time and the food was poor.

The hotel itself probably needs some updating, the rooms especially,

A few renovations required to the bathrooms(stained floor and taps not working).

but I believe this was more due to the overdue update needed rather than not being cleaned thoroughly.

Some rooms could use a bit of refurbishment though. 8/10

although the bathroom was crying out for an update.

The resort looks like it needs some updating and fixing up,

I swore not to go back untill a renovation

However the bathroom is very tired looking and definitely needs updating,

Breakfast to dinner that accommodates all cultures, age and including those with health conditions like Diabetes, all very scrumptious and  luscious.

Some of the rooms at Voyager are in need of refurbishment,

especially bathroom has foul smell and outdated.

Only minus point is the bathrooms in the room, personally I think they need renovation.

Only recommendation is to renovate some rooms as they are a bit outdated.

Rooms could use a little updating and deeper cleaning,

The sun loungers need to be updated as they are wooden

Our rooms were cleaned well the bathrooms and water system ie showers need updating and tiles need a grout as old

I cannot stress how amazing that food is.

Excellent service, shout out to Raymond of look out bar for his hearty, exemplary service, best mixologist, Hilda our restaurant attendant and Eunice, George for their understanding and making sure our stay is comfortable.

The 3rd time we stayed at Voyager with family and ever so impressed with the entire facility, rooms, food, swimming pools, cleanliness & professionalism .

Excellent and a variety  of foods, excellent service , professional staff and finally home away from home.

The ambience of the hotel was the best
The services were top notch
The food was good 
The drinks were the best 
Above all
The staff were the best and always at our service and always within reach
Elegance

The Chef Nicholas would always checking in on us during the lunch and dinner, and to get feedback on how the food is and how we are being serve, that was fully appreciated and heart warming.

Best experience,value for money and exemplary food.

Voyager has always been my good to place for holiday both with family and friends..The food is great,activities are so much fun and I really love how Jackson in the ATeam hosts.He has a great personality.I also like the service the reception special mention to Felix and Dismas.I also would like to mention Jesse and Jacinta from the gift shop and Amani,Jilani at the bar.

The ambience, the well decorated place for the season, the clean rooms, the sumptuous meals and overally the selfless staff!

As always, the food offered a great variety, enhancing our overall experience.

The customer service is top notch, The food is esquist.

All meals were sumptuous with something new and  different to eat and dine every day with a theme from different countries.

I also have to mention some of the restaurant staff, some by name,

The food, the pools, the catering services, the staff and everything was at it's best.

The food is very nice and the hotell is very good overall.

I must appreciate the Voyager experience,starting with Brender the hostess who really ensured that our stay lived up to the expectation in the restaurants.

The reception is very good, food is ever fresh 
and appetizing.

Antony at the Kaskazi restaurant was our star, not to forget the many other waiters and hostesses at the main restaurant that were always ready to assist.

Friendly staff, a wholesome of meals to select from, clean rooms.

Clean rooms, hopitable staff and delicious food.

The rooms are always clean and very comfortable, the food at the restaurant is always top notch and very delicious.

The rooms The room was clean and well-maintained and had a stunning ocean views.

Very clean rooms and fresh well prepared meal.

The rooms are well done and clean .however the hotel rooms  needs  renovation   to  suit the 4 star it is .The showers are out dated .All the same yu have a good name and keep the good  name and work

Rooms very clean and sufficient toiletries.

The rooms are clean and the staff are very friendly.

The rooms are so neat and the decor is so beautiful.

The rooms are very clean with spacious bathrooms.

The variety of drinks in the many bars at the resort ensured our throats were well taken care of, a special thanks to our barman Francis 

The rooms are very clean and spacious, and the pools are clean and well manned with clean towels from Emmanuel (fun pool) and the other attendants.

The food was excellent,rooms where clean, entertainment group is out of this world, drink were served at different points made it easy to relax 

My last day after having a tour in Mombasa town,I was given a room to refresh,B4 boarding my night train 🚂. .

I walked in and i was in awe, i mean the room was in immaculate condition, balcony offered unobstructed breathtaking view of the sea and also overlooking the pool are which was just amazing.

Great entertainment from the animation team.

We enjoyed every bit, the food, show time na the fireworks at the beach felt out of this world.

The A-Team, especially Jackson, consistently engaged with everyone, creating a warm and welcoming atmosphere.

I greatly enjoyed my stay that was accentuated by traditional acrobat dances at night.

Rooms are superb as well as entertainments.

I loooved the Lion King show by A team..These guys are so talented considering they work full time in the hotel

Kudos to Voyager Team for a well coordinated holiday

The animation team did a wonderful job to keep us entertained, Rafael from the animation crew facilitated our team building session.

The "A TEAM" excellent performance at the sports bar will keep you there till the last minute of the night.

From the reception to housekeeping, to the restaurants, to the Kids club, to the live evening entertainment, to the seamless check-in and check-out process.

I loved the mixed grill at the Kenyan Corner on Saturday.

Swimming pool activies as guided by Edgar were superb while the animation team led by Jackson made my Sunday and Tuesday evening be lit.

Jackson who was the MC aka.Mr.Dimples😂 Omd he's hilarious and Judith who is a really good dancer,Teddy who cheered me up during the games and Ian who was really helpful.

The pool water games were enjoyable, Edgar and the entire games instructors made it alot of fun, their energy on the dancing stage was top notch!

Dec, 27, 2023

Nov, 5, 2023

Jan, 3, 2024

Dec, 27, 2023

Jan, 4, 2024

Dec, 22, 2023

Oct, 24, 2023

Jul, 3, 2023

Dec, 26, 2023

Nov, 16, 2023

Feb, 28, 2023

Jan, 24, 2023

Feb, 15, 2019

Feb, 7, 2019

May, 13, 2022

Apr, 27, 2022

Jun, 20, 2022

Apr, 4, 2022

Dec, 16, 2023

Oct, 6, 2023