Christmas was lit at Paradise, great buffet meals, the animation team did an exemplary job too .

The hotel in general is amazing and not to mention the animation team is quite outstanding Dennis, Walter, Henry, Joe and the rest of their colleagues know how to entertain the guests and all of them show acceptable character whether it's in the pool, during dinner etc.Special thanks to the catering team, despite the hot weather they go around rooms cleaning up whenever we go for breakfast.

We loved the ambience, delicious food ,fun filled kids amenities and activities.

The Guest Ambassador Mwana is very friendly and helpful,She assisted us on our TV that wasn't working, Having extra towels and she arranged for us packed breakfast in our checkout.Mwana Thumbs up👍Thankyou so much for creating a good time for us,We enjoyed alot and looking forward to come again.God bless you.

My kids had alot of fun at the chill zone ,the chicken pizza was amazing and delicious its indeed a paradise 👌

On departure we asked for an early breakfast (5.30am).

There was a wide selection of foods for every meal, and my choices were delicious.

The conference facility is superb and the food is delicious and sumptuous .Sea food and Swahili menu was really nice .

The food is delicious and very sumptuous.

It's was a really nice experience
The pool was nice
The dinner was delicious
The rooms are very clean
The shower 🚿 was really nice
The staff are friendly
The kone kone was nice
The dancers plus the live band gave has nice experience

The restaurant, is exceptional and one of the best cuisine ever, a lot of variety of continental meals it's great.

MC JOE
The hype mc Joe made it during the night entertainment, he is good at games and water aerobics, not forgetting the volleyball, it was really fun, the dancers were always fun to watch during the evening, the food was delicious and the services were also good, I'm planning to visit again.

The hospitality is fantabulous.The staff are ever friendly and on handreach.They are always available and ready to help upon need.Maureen Methu especially, was very keen on getting to know how we were on a daily and that is a huge plus on customer service.The meal was very delicious with a variety to choose from.I love that the resort has no racism(there is a very high number of local tourist,that is another plus)all getting the same amazing treatment as all the other races.I love that.I would love to back.

The food was amazing especially the swahili breakfast.

but good and very much varied (continental, indian, kenyan).

This was made possible by Khadija at check-in, Hal from the porters’, Delvin, Damiano, Camila, Juliet, Kilili & Faith at the buffet restaurant.

she is joyful,bright infectious smile and always ready to serve,food top notch chefs,delicious meals,rooms spacious,neat,well organized,sports great,dancers awesome

I can’t forget to mention the location of the hotel,that’s 17kms from Moi International Airport.That’s welcoming you to the glorious beauty of Mombasa town while traversing through.But with poor travel plans and timings you might miss your flight due to sometimes heavy traffic back to the Airport.

The hotel is very beautiful,customer service was very bad due to the fact the staffs concentrated on the members of parliament who were there for a conference stay and ignored us.

Whereas the check -in was a little shaky due to the numbers.

but a bit desperat to sell due to few numbers of tourists on the beach.

Due to the fact, that we had to leave the next morning for our safari - they organized a breakfast box and we could store our luggage for the time we were away on safari.

That means every time you leave the room, and due to the humidity in Mombasa, you could get the room walls wet (as I got them).

though Some staff overwhelmed due to over booking.

Last year, due to COVID, we were not able to spend our yearly holiday in this fantastic resort.

Despite having our full, for the last four days we never experienced food upsets meaning the foods are done in a good environment with due care taken in the preparation.

Kids will not want to leave the place due to the activities they organise from 11am and keep them busy all day and night, not forgetting the water park.

So, with a bit of uncertainity (due to covid), we decided we truly needed a break and therefore when the president lifted the lockdown on Mombasa and Nairobi, we picked our bags and left by road (felt more safe) to PrideInn Paradise Beach Resort and Spa Convention Center.

One of the receptionist was outright rude and looked down on me like I was so poor and joblese that told me my parents are the ones who paid for me.

The mishap of poor reception and the hotel unpreparwdneas was tolerated on those two accounts.

The internet was poor more so on the conference area. 3.

Service including check in was slow and cumbersome.

The catering services and personel is very slow.

When we arrived for our team building on the 11th Dec I felt that the reception was too slow, the hotel had not made a place for us and we had to wait for almost an hour for the hotel to create space.

The waiters are also very slow and do not have any enthusiasm in serving you.

PrideInn Paradise Beach Resort & Spa Mombasa

poor

slow

Free parking

Free High Speed Internet (WiFi)

Pool

The food is absolutely delicious, we enjoyed every meal at breakfast, lunch and dinner.

Clean rooms, hopitable staff and delicious food.

The restaurants were flaunted with a beautiful spread of freshness and a great variety of food choices, especially at the buffet.

The rooms are always clean and very comfortable, the food at the restaurant is always top notch and very delicious.

Voyager Hotel has good and big rooms for holiday makers, good and delicious food, 3 big clean pools, water sports activities, keep it up.

The staff are super friendly, the food is very delicious and the grounds and pools are always clean and immaculate.

The stay here was good,I advise all the travellers to come here,the food here is chefs kiss it's so delicious,the attendant here are kind and so nice,there alot of activities, there is 3pools for, Willard was so kind the best attendant in this hotel,please came to this hotel with family and friends,thank u

The food quality in terms of taste was below our expectations perhaps because it is a buffet catering for many.

I enjoyed swimming in the morning hour before breakfast.

My friend and I had the best room,clean, spacious, soothing sound from the ocean at night, yummy meals, clean pools, fun and engaging games and above all
, evening shows,Thanks A team tunawalove saana

The food was delicious, swimming pools were well maintained.

The resort is quite beautiful,the services are great in fact the food is delicious.

Food was plentiful and varied, as a picky veggie I always found lots to eat.

Food is very delicious and in plentyGood customer service .

We had such an amazing experience right from the point of checking in (we arrived via an early morning flight) where we were offered complimentary breakfast.

Only criticism was that the shower had very poor water pressure.

The poolside cocktails were of poor quality

2) No water pressure in the shower
3) Very poor quality beddings
4) Same food being served day in day out in the restaurant.

The shower is way outdated and  shower pressure was very poor , barely any water at all.

Very poor check in service
Unfriendly staff at the reception
I asked for change of towel, and was never assisted
The two days stay, soap and other bathroom items were not changed.

Some areas of the resort have extremely poor WiFi.

accommodation very old and tired needs a complete revamp shower’s have extremely poor water flow.

I learned how to swim and I was a very poor swimmer.

The room was very basic, the cleaning was okish, the bathroom was poor.

We were checked in 4 hours late, told to check out on time and the food was poor.

The hotel itself probably needs some updating, the rooms especially,

A few renovations required to the bathrooms(stained floor and taps not working).

but I believe this was more due to the overdue update needed rather than not being cleaned thoroughly.

Some rooms could use a bit of refurbishment though. 8/10

although the bathroom was crying out for an update.

The resort looks like it needs some updating and fixing up,

I swore not to go back untill a renovation

However the bathroom is very tired looking and definitely needs updating,

Breakfast to dinner that accommodates all cultures, age and including those with health conditions like Diabetes, all very scrumptious and  luscious.

Some of the rooms at Voyager are in need of refurbishment,

especially bathroom has foul smell and outdated.

Only minus point is the bathrooms in the room, personally I think they need renovation.

Only recommendation is to renovate some rooms as they are a bit outdated.

Rooms could use a little updating and deeper cleaning,

The sun loungers need to be updated as they are wooden

Our rooms were cleaned well the bathrooms and water system ie showers need updating and tiles need a grout as old

Voyager Beach Resort

renovation

This place is really amazing I like the staff at the reception they were very friendly and always ready to assist.the rooms are beyond expectations considering that the hotel is in town  .the food was really delicious.

I also enjoyed eating the delicious food,,,, wow it was yummy.

services are top notch from reception to being usered in to rooms, friendly staff to mention ,jean,edna ,gibson,james,emily,joshua,winnie and others are so welcoming,great breakfast,would recommend highly when viviting Mombasa.

The hotel is along Serena Road in Mombasa, on the shows of Indian ocean with a bitch, nice rooms and two swimming pools delicious food, big rooms where you can hold meetings with a capacity of above 500 people,cool surrounding.

Edna at the front office Arafa and Winfred at service center with Thier gentleman supervisor, delicious food From chefs,the spotlessly clean rooms,clothes cleaned on time.17days home away from home.Love u pp

I really enjoyed pride inn services,
Nice setup  ,high level of cleanliness, sweet delicious meal, the staff very welcoming.their supervisor ready to listen and we'll response to clients.you are the best .big up Pride inn.

The check in process was fast and their meals are sumptuous especially breakfast.

Well,pride inn hotel proved to be excellent,performed beyond expectation,the food was delicious,the staffs were very welcoming and the conference halls were ok,so looking forward for another chance to be there again.

The breakfast is sumptuous and the service is excellent.

Great services, good staff and delicious foods
My regards to the Guest relations officer Ms. Yvone Achieng for being nice and good treatment to the guests

I hope to visit again soon for more great services from your Haile sellasie branch

Clean and no issues with breakfast and a drink the evening we arrived.

The excellent hospitality of the staff and delicious food has given us a wonderful experience.

I am pleased with the reception, the conference room are elegant and the food is delicious.

Spacious room for accommodation , delicious meals and friendly staffs.

The service was excellent the food delicious only thing is that it don't have a swimming pool to relax after looong meetings

Hospitality is also good with delicious variety of recipes.

Food is very delicious, great conference rooms with good air conditioner, very tidy.

The buffet was on point, and very welcoming staff.

We filed a police report and the hotel manager told us the matter would be looked into

The room I was given at the beginning was very smelly

For improvement and to enhance safety during this Corona-19 menace, place "NO SMOKING" Signs in the rooms.

The linen didn't have the best smell too.

The whole hotel gave a rather messy, untidy appearance, the smell in the corridors was not very nice.

The bathroom area was filthy, the taps and shower cakes in mineral deposits.

Other occupants also smoke in the corridors affecting other customers, reinforce smoking laws.

The living conditions are very untidy , its smelling and your buffet  doesnt have variety and ur hotels room are not refurbished.

but could change the torn window curtains.

It looks to be a general issue with the window locks in this hotel.

The room looked out on to the road and was pretty loud due to the windows being slide-shut and not locking properly.

The conference facilities and rooms are basic - some of the windows don't close and/or lock so not ideal from a security perspective.

The room was a little bare and a strange dismantled kitchen connected the room with the bathroom where the window could not be closed.

but there was no adequate mosquito protection on windows, reception was a bit slow and unhelpful.

Our room which was to have a sea view or city view instead had the view of an old building which was about 2 metres from our window.

Being bang in the middle of the city centre, there was a lot of traffic noise from the streets below and I thought that perhaps a bit of thicker windows would reduce the noise.

PrideInn Hotel Mombasa City

smell

window

police

Paid public parking on-site

Restaurant

The food was delicious with a different set up dinner at a different place every night, we stayed for 4 nights.

All inclusive package is just perfect, drinks are perfect and the food was in plenty, scrumptious and made in perfection
Evening entertainment programs were good

Where do I start , this place is a truly magical place, from the majestic views, the never ending buffet lines of delicacies, the bountiful activities and most importantly the service.

Their staff are well co ordinated.The food was ever fresh and delicious and amazing animation team.

Hospitality was at it best..the stay was good and the meals were in variety and yummy 😋
The pool was clean and the aerobics team was superb.

The food was great and it was very delicious Our rooms were well kept and the swimming pool was a great.

The rooms were well maintained, the meals were delicious.

Also enjoyed the breakfast with a good scenery of the ocean.

The checking  process was very niceand,  swift , I was checked in by Cynthia at the reception she gave us a walm welcome  , the food was very delicious  and had variety,  chef Abdalla was  very nice,  the kids club was the highlight  of my stay special thanks to Pamela and Samantha , looking forward to be back

Food was amazing especially their swahili breakfast and tamarind juice.

Buffet at the main restaurants are tasty buy a bit limited.Alice the waitress I'd outstanding and Stephen at the reception saved the day after the AI restaurant insisted they only had pizza and not anything else because we were leaving at noon and we couldn't wait for lunch.

The kids zone was awesome.Fatma related with the kids well she's a gem
Looking forward to come back again
Prideinn flamenco is indeed the home for the fan holiday for the family.the food was delicious

The food is absolutely incredible and plentiful.

Cheff Abdalla dinner was perfect, delicious.

My staying good and looking forward to visit again.the room was in perfecr condition and the food was yummy,the swimming pool too was clean n nice i enjoyed myself ,fendy welcome me with smile and nice customer service .

I had a good experience while I was here
And thanks to Cynthia at guest relations,,she really gave us a warm welcome 
We were served well every buffet meal was amazing
I love their workers,, they  are so kind and welcoming
I'm looking forward to coming back again

We came in as a group of five families and our recent stay was more than awesome.The meals  were delicious and pools very refreshing.

The meals were delicious and i enjoyed the kenyan cusine, the place was calm beautiful and relaxing environment.

Meals both during tea breaks and lunch were really delicious and fresh full of wide varieties.

The rooms were clean and well spaced the food felt like I was eating a kings meal and it was delicious and healthy.the services were accurately good and the staff were really polite above it all this was  one of the best hotel I have visited.

Then because we had breathed in mould, my daughter got very sick.

but bathrooms cleanliness with more disinfectants.

however I have only one reservation my last day of my stay on 28th Nov had bad food which caused me vomit and running stomach later that evening, really messed up my good memories of good stay.

A suggestion for them would be to try switch things up as they read the mood of the guests, otherwise they would find themselves perform to an uninterested crowd.

We were well received by Fendy and Hope the  Guest Relation officers
My suggestion would be to kindly introduce water sports, eg, jet skis, kites.

Now this is a suggestion which can be a huge selling point to the hotel: in the drinks offered for all inclusive, I suggest that you put a one high end drink like black label to be in the list even if it's not part of the all inclusive package

SUGGESTIONS: please install a shower next to the baby pool, which is pretty far from the one at the main pool.

A suggestion is that they can improve on their house keeping services.

PrideInn Flamingo Beach Resort & Spa

suggestion

A hairdryer appeared 24hrs after requested.

The showers should be changed because they have little pressure.

Bathroom had low pressure coming out of shower.

A pair of sandals in the bathrooms, & stronger internet connection would make it much better.

Cold shower head had low pressure throughout and I reported

The bathrooms are utterly ancient and in poor condition with stains, rusting and cracked tiles.

though i see some effort was placed to make the hotel plastic free, the showers where much to be desired with heavy iodine (Salt) in the water.

The hotel is very outdated , the door of our room wouldn't  close properly, the sink in the bathroom was very loose and shaky.

For example the showers were not working well and internet accessibility needs to be boosted.

Close your bathroom door at night so you don’t get mosquitos.

Downside was that the toilet water pressure was not good and took so long for the tunk to refill.

The room looks like a luxurious cell in Prison Break, with uncomfortable seats, dusty beddings, a high bed with a slice of a mattress, toilets that flush badly, beat up showers, salty water as courtesy room water, TV that is poorly tuned to free to air.

The bathing soaps etc are not sufficient
7.

Our room had no toilet paper on arrival and the bathroom had little cold water.

I have a few cons though, the pool doesn't have an attendant especially for the small kids,
The rooms should at least have tooth paste and brushes, shower cap, and lotion, especially for AI.

Shower had a very poor jet of water so one had to stand next to the wall to get under the shower.

Apart from the location & Wifi, everything else is horrible, Room is very old school, Toilet and bathroom is very shower is horrible, Gym dont have normal machines to work out, Variety of food is poor, In room TV is nonsense no enough channels and its not even a flat screen.. No lifts available..

but my fault I am not sure if they have tall showers should have asked!!

The students loved the delicious food, the acrobatics, traditional dances .

The room was always clean, the staff was friendly especially Daisy and the meals very yummy
They also had games during the day which helped the gueststo interact
Entertainmentat night was amazing
It was just amazing. .

The breakfast and dinner were always on point

GOOD SIDES
The food was very delicious and I thank the Kitchen brigade for the good work.

The buffet was pretty good and the restaurant employees fantastic and very kind.

The food is delicious and such a range of options despite it being low season Aswell as shows every night by outside performers, the staff will take you out and show you round villages off their own backs and don’t expect anything!

The food is offered buffet style with vegetarian, Indian, Kenyan and western cuisine on offer.

Bamburi beach hotel is on top , place full of joy and delicious meals with lots of friendships with the gold hearted management.

The food, well its buffet style, except one little place by the pool, they have pizza, burgers and such.. the entertainment was just ok.

Friendly service, delicious food, great animations.

I was there for lunch and work on 6.12.2019 the service was good, the waiters were really friendly and courteous, the food was delicious I didn't get to the rooms so I cant talk about that I noticed

Some of the chefs are very discriminatory especially today's breakfast chef on the egg section.

Meals were generally good - at breakfast, I was worried when the chef making eggs lifted the cover off the fillings, and a hundred little insects took off!

The meals are delicious with a good variety.

but if you want to eat healthy you end up eating too much.

Great variety of delicious and abundant food.

Stayed at the hotel for 2 days in Sept 2018, the experience was very good, I particularly liked the service, staff are so helpful and the food was delicious.

staff are friendly had nice variety buffet breakfast.

Breakfast, lunch and diner is the mixture of Arabic, Indian and Creole food that is special about the many cultures that live in Kenya since ages.

The choice of music was poor and the team made little effort to engage the guests in dancing.

but it really means nothing because the 
Chef service is poor.

Food took forever to arrive and when it did it was quite poor.

In this day and age, poor TV and poor wifi is just not acceptable.

but trouble was with the waiters service very very poor they were more attracted to international tourists rather than local tourists after much complains finally after 2 days started geting service as we expected the waiters are very rude dont even smile but not all one waiter named Joseph was very good and ever helpful.

however noticing the poor safety procedures we did not want to stay.

the wifi is poor and customer service terrible.

He concurred and not only refunded the three unused nights, he also refunded the first night, equating to a full refund for all four nights (and I assumed he did this because of our poor night’s stay).

People complaining of poor variety and substandard cooking must have been very unlucky.

hence poor rooms esp for the money charged.

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