For a moderate to higher priced all inclusive I did not have high expectations of food quality.

Puerto Vallarta has so many fabulous restaurants it's one place we prefer to not be all-inclusive.

We really enjoyed the all inclusive part about the resort, drinks and food any time.

3) Poolside entertainment is some of the best I've seen at an AI.

but that you can get an any all inclusive.

The staff and entertainment offerings were excellent and the food was outstanding for an all inclusive resort.

Food- Best buffet at an all inclusive resort.

Have visited various all inclusive resorts include in Cancun Hyatt Ziva.

The 3 we did eat at- Pureza, Italian and Blaze, were some of the best restaurants I've been to at any AI.

This is probably one of my favorite all-inclusive resorts thus far.

By far my favorite all inclusive resort. Re

It was my first ever all inclusive resort so the patience part was great.

The food and drinks are delicious, it's a wonderful all inclusive hotel! !

The food was above average for an all inclusive.

Great introduction to an all inclusive resort!

My first all-inclusive and I was not disappointed at all.

We've never been to an all inclusive so we didn't know what to expect.

The all inclusive resort food was pretty bland and average at best each day.

Of course the location is a 10/10, can’t beat the private beautiful beach.

Having the felling of a private beach in a cove was nice as well.

The beach was the highlight of the trip - very swimmable and gorgeous at all times of the day and the most amazing sunsets.

The location is great because it’s close to old town and the beach is private.

The beach was beautiful and pretty well maintained for cleanliness.

We’ve stayed at Hyatt Ziva Montego Bay and Punta Cana before.

But the highlight was the Movie and dinner at the beach experience.

We stayed here almost every year pre-Covid and I loved the clean, private beach and laid back vibe of the resort.

The Beach at the hotel is private an amazing, the Hotel has good food and a lot of options, The Staff is very helpull, The Spa is amazing, great people all over the place

Missing some things for accesibility, the ramps are too steep for a wheelchair,  and some places are difficult to get there in a wheelchair, bit everything else was great

The pool is Ok

Great secluded beach surrounded by mountains and jungle.

The view, the beach and the hotel facilities are excellent.

You are truly living beachfront and get access to basically a private beach.

Relaxing, beautiful beach, with big waves on some days.

I would also note that the shore break and tide seems to be really strong on the private beach the hotel sits on.

The beach is beautiful, pools are nice, very secluded from the PV public beach scene.

Food, entertainment, property, beach were all fantastic.

In all the restaurants, on the beach, loud music.

The best staff, beach, location and food in town!!!!!

but due to the construction we requested a change and we were given a regular room.

Yes, there is construction and a much-needed upgrade,

Ziva had a number of construction projects happening which shows Hyatt is reinvesting to maintain standards.

BUT the construction was absolutely awful!!

but the construction was not bothering us.

From the construction we had a smoke and gas smell coming thru our room and complained to management,

Do not come here especially until the construction is done!! !

Yes, there is some construction happening.

Construction - every review on here about the construction going on is 100% accurate.

Construction- we were not advised of the construction.

There was construction going on, so there was some noise from that all day and night,

Cons:
- So much construction that was not disclosed on website or even mentioned during check-in.

The construction was impactful on the stay.

We were all disappointed to find out upon arrival that the Tower we paid extra for and booked, was under construction.

but there's multiple area under construction except the beach good location to escape the noise.

Family vacation during Thanksgiving and we were disappointed to find construction going on during our stay.They are renovating the rooms in one of the towers which resulted in loud noises during the day.

While we were confined to our rooms with sick family members, we were subjected to the constant noise of jackhammers and other construction sounds.

My wife and I work in the service industry and this was a big financial trip for us and real treat after a long summer serving tables--it would be greatly appreciated if we felt like there was something that could be done to make up for our stay being so disrupted by major unknown construction.

Even after construction is finished, there needs to be some serious improvements to the air conditioning and food.

The only downside during our particular visit is that construction was going on nearly round the clock.

Firstly, the location is awesome - close to downtown and yet very private.

The sliding doors to our deck with the ocean views was beautiful, I enjoyed staying on the 11th floor it made it more private from the music below.

but the set up with private terrace with a pool is great.

Beach was amazing, plenty of space, not crowed and private to the resort.

The  private beach was great, and the view couldn't be beat.

I loved that this resort felt private, safe, is really quiet, had fun family activities, and overall had a relaxing vibe.

Love the fact they had a private beach though!!!

We'll be returning and I highly reccomend Hyatt Ziva in Puerto Vallarta to anyone wanting to experience the beautiful local culture on virtually a private beach that's just a 10min uber ride from all the adventures town has to offer.

We booked the swim up rooms hoping to be able to enjoy the same patio outside the rooms, leading into the private pools.

Best private beach exclusive to Hyatt Ziva guest was awesome.

We enjoyed the daytime and evening activities, and the food was excellent!

but the restaurants were great - especially PUREZA and CASA GRANDE.

It was a perfect combination of meats and seafood and not too spicy.

Tacos from room service were the best on the property.

Food was amazing and our trip overall was perfect!

When you go to an all inclusive, you generally expect mediocre food

This place is really great, food is amazing and the people goes far and beyond.

but the food and dining experience is also fabulous!

The food was good except for the Asian restaurant which I did not like at all.

The food and service were pleasant surprises - we had initially been concerned about some adverse reviews

This resort is a great one with high quality food and service and amazing views!

but this resort is indeed fabulous if you're looking for an AI with great service, views, food, etc.

Good service, no bathroom privacy if you are with family.

But mostly the service was efficient and hospitable.

This resort was so fun and amazing, great food, quick service, everything is writhing close proximity, staff is great.

Food is great, service is spectacular, they go above and beyond to make you happy.

Service from Miquel & Ivan was above and beyond.

The burger did not disappoint and the service was quick.

Poolside and Beachside service-  excellent as always.

I wasn't expecting the specialty restaurants to have full service and the all-day room service included in the price!

Staff, food, drinks, entertainment and service was top notch!

- Sports bar- Check this place out for a nice air-conditioned meal:)

And the very best part of our trip was our pool side service from Carlos and Fermin.

The customer service at this hotel was exceptional.

The food, drinks and service were great and delicious.

The customer service is ABOVE AND BEYOND for every aspect of your stay - from housekeeping to food service to spa and pool service.

Perhaps the best aspect of our stay was the service.

The view was spectacular, service fantastic, and food exceptional.

Special shout out to the entertainment team Fernanda, Brenda, George, Johana for making our days even more fun!!

They have lots of fun shows and entertainment now in the evenings and elevated dining experiences.

Overall the hotel staff, restaurants, food and entertainment were all great.

But what really stood out was the warm, friendly, and always helpful staff and the great entertainment team.

Efrain, Alejandro, Jorge, the front bell people, all of the wait staff, the pool entertainment everybody!!!

Entertainment at the pool is fun and loud which was fine.

The entertainment team is great and the pools are also fantastic.

Their entertainment is held at a sports bar or another bar on site.

There always seemed to be activities of some sort throughout the day, and the entertainment was quite good.

It was entertaining while also being quite and relaxing.

We loved the addition of the daytime parties and dancers in the pool, that was really fun.

!…they are really great, especially the dancers In and around the pool!

Excellent service, the entertainment team was fantastic specially Jorge and Johana, there are several restaurants to choose Delia and Soledad were very polite , the bar service is one of the best so many options Miguel is the #1 bar tender.

It was my wife’s birthday and Mexicos independence celebration so they grabbed her onto the stage to dance with the dancers.

The hotel had entertainment throughout the day and evening which added to the experience!

The living room couch had visible “water” stains and the entire space had a moldy smell.

The pervasive smell of new paint was unpleasant, and the fact that these renovations were not disclosed at the time of booking only added to the frustration. I cannot recommend this hotel based on my experience."

The room had a musty smell, and the ac wouldn't keep the room cool.

The pervasive smell of nail polish remover due to ongoing construction was unbearable, and despite our complaints, the manager remained unresponsive.

TERRIBLE time to visit because of noise and paint smells.

The were drinking, laughing, playing loud music, smoking, etc.

Door card stopped working twice (long walk to the reception desk to get reprogrammed) food was absolutely disgusting at all restaurants/buffets.

Drinks taste better, the tequila doesn't have that smoke aftertaste (even the non-mescal tequila at Iberostar tastes terrible).

We had one room out of 5 (tried both towers) that smelled terrible.

however if you are a smoker, I would think twice before booking as you have to go way out into the parking lot (still very safe though) to have a smoke, and there are only 2 spots anyways.

The rooms were not real clean and the elevators were disgusting.

They put rubber sheets on the bed which makes it noisy and makes you sweat.

The food at this resort was always cold and stale, horrible quality and we were forced to go out to eat

When the tides  wash in seaweed or other debris, the workers are out first thing in the morning  raking it away, (Didn't see it this year,

My kids didn’t even want to eat the fries because they were disgusting.

The one thing that bothered me the most was a couple in the adult hot tub smoking and no one did anything about it.

Once you arrive, you are greeted with the friendly staff.

Beautiful personalities surround this place and they are all so helpful.

Staff was incredibly friendly and helpful throughout our stay.

Staff was excellent and they were very attentive.

Fernando was our waiter by the pool and also was fast and efficient.

The staff were very friendly and accommodating.

BUT we'll be back because of the staff and their attention to every single guest.

The property did feel safe and the staff was very kind.

The staff was very helpful and courteous as always from top to bottom.

All the staff were warm and friendly as well as very helpful.

We also had a great bartender in the club tower named Tony.

the servers were amazing and came around very often.

Alturo, our server, and Alejandro, the host, made us comfortable from the start. BUT the key to the fabulous evening was when Alturo brought the chef, Tomas, to discuss our preferences for a "special, authentic Mexican dish."

Fernando and Efrain the pool waiters were so awesome!

Bartenders at the tequila bar, amazing people!

We also had a server tell us to get out of the buffet b/c we didn’t tip for the 5 minutes we were in there getting omelets.

Fernando, the waiter at the adults only pool, made my trip exceptional, with his quick and interactive service and fun conversation!

Fernando and Carlos are the BEST servers.

All of the bartenders are amazing and helpful, drinks are delcious and flowing all day!

Our drink server Victor was also friendly and very hard working.

The bartender working our event went above and beyond as well.

Waiters and bar tenders were friendly & personable!

Most of the restaurant greeters and servers were very good

but we would especially like to give a shout-out to Veronica and Edgar at the front desk; Julia who arranged our dinner reservations; hostesses Dan, Susanna, and Veronica; Chef Candy; and our favourite servers Jesus, Socimo, Hugo, Isrrael, Martin, Noe, Armando, Hector, Ramiro, Cesar, Gerardo, and Luis.

Take the waiter’s suggestions and you will eat well.

Some of the bartenders don’t even know what goes into a drink.

As well as the hostess Daniela and Yareth the Captain were great.

Hyatt Ziva Puerto Vallarta

smell

construction

waitstaff

beach

staff

restaurant

service

show

private

all-inclusive

This has a great fitness centre and food was excellent for an all-inclusive.

Lastly, eventhough  this is an all inclusive resort the workers DEFINITELY be fishing for those tips.

It was my first time in Cancún and at an all inclusive.

This was our first all-inclusive and the experience was a 10 out of 10.

Cons: On top ofl the HIGH all-inclusive fee, you must shell out more $ for prime cabanas or lounge chairs with umbrellas at pool and on beach.

First time traveling internationally, as well as staying at an all inclusive resort.

A truly great experience at the best AI property we have ever stayed in.

The weather has been great, the service is top-notch, the food is the best that we have had in any all-inclusive or regular hotel.

The all inclusive is great and includes loads of cocktails and sparkling wine.

It is all inclusive and the main food option is Spices, the large buffet-style restaurant.

This time around my sister and I tried the Chef’s Plate which is a curated 6 course meal and isn’t part of the all-inclusive package.

The food is above average for an all inclusive hotels and the entertainment is the best thing.

Just the best all inclusive resort I have been in decades!!

It is the most amazing all inclusive experience you will ever have!

And the food was tasty for an all inclusive resort.

One of the best all inclusive experiences I’ve had.

From tequila volleyball, to the pool foam party, to the carnival beach party!

Really appreciate Janett who took excellent care of us on the beach.

There is nothing better than coming back from the beach to a clean room and returning from dinner to a chocolate on your bed.

We did the dinner on the beach and it was amazing.

the hotel is beautiful, restaurants amazing, pool incredible and beach breathtaking.

The romantic beach dinner was a dream come true – beautifully organized and set against the breathtaking backdrop of the property.

The service incredible, food, beach pool WOW
Thank you Zilara for 4 incredible days!!

All the rooms are waterfront with balcony and beautiful layout.

Great food, amazing beach, friendly and helpful staff.

The beautiful views, especially from the beach, provide a stunning backdrop for a relaxing stay.

Pools and beach were lovely, and food was tasty.

Building is beautiful, food is great, staff good and beach is perfect.

Then drink service, whether we were in our beach cabana or outside by the main bar we were well taken care of by Janett, Humberto, Luis, David, Adrien and Eloisa.

Rooms have jacuzzi which is great after a tiring day out at the beach.

Had no issues with the beach, and found good seating area with shade.

They also offered nightly entertainment and a great beach with amenities.

For any guest needs The concierges, Monica and Anna are the people who will be sure to take care of those needs.

Monica, Ingrid, Ana, and Jocelyn -- thank you for checking on us everyday.

I insisted that we should not be charged and reluctantly they 'waived' the additional fee for us.

Which tells me they're probably not getting paid what they deserve.

They don’t provide them anymore and charge $12 USD for a metal straw.

The spa - They were running a promotion to get an 80 minute massage at the price for a 50 minute so I took advantage of it plus they added on Hydrotherapy treatment.

As I explained to him a bunch of people were upset they couldn’t sit in or by the pool unless they paid $80 for a cabana each day (which came with 2 loungers in the pool) As Mr.Rojas explained to me this money grab was put in place by previous management

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