their Mexican restaurant is right by golf club, dinner requires reservation.

Many excellent dining choices, fabulous spas, and a challenging golf course.

Also the golf starter team consisting of Noe, Angel, Adrinal, and Luis as always treated us with respect and were always ready when we showed up to play golf.

I flagged a golf cart driver gave him $5 he helped me take the luggage up to my room.

there are little golf buggys that take you from the different areas which comes in handy for little legs.

Adani our golf instructor has a gift as an instructor.

Our kids had so much fun, the golf course is really nice as well.

The grounds are huge and they have golf carts constantly running to take you from one place to other .

My family and I booked the beginner lesson for the Moon Palace Golf Academy, and we were not disappointed.

I would skip "Gondola," which was totally average. The Indian restaurant "Agra" which did require a reservation was fine, as was the Italian restaurant at the golf course "Trattoria."

They do have golf carts that drive around and pick you up.

but I haven’t mentioned were mini golf, the spa, play on the beach, watch the shows.

Getting around the resort is easy with the golf cart transportation and just go to one of the stops and check out the map and see which letter route you need to catch and they will take you where you need to go.

The service by the service staff was superb - restaurants, poolside, housekeeping, golf cart drivers.

- Trattori (Sunrise / Golf Course) - what a lovely restaurant.

A great introduction to golf and the instructor was very helpful.

There are so many other restaurant ideas that would crush it at that golf course setting.

The front desk is difficult to deal with, especially if you lose your bracelet, fine print costs you a lot of money.

Check-in was chaotic and clerk required us to charge another credit card for the entire trip that was already paid for in March.

If you wanted to attend the new year's eve party, it was an additional fee, lol.

Used to be a five star…still cost of a five star

The hospital trip also cost over $800 which we had to pay as well.

Don’t come here unless you like abuse and pay $20K.

For the price we are paying, we could be staying at the Four Seasons.

but you would have to pay for something first.

Note of not staying at The Grand: you must pay extra for the water slides.

But I don't think the additional price is justified for service or food.

Everything is falling apart, we paid extra for a swim up suite which was worthless and a joke.

Considering that they don't get tipped and what they are probably being paid, the servers were amazing.

But I Would not stay there again for regular price.

At $600 USD a night, this is completely not worth it.

Paying 16% tax for a service/good that is marked up at least 84% higher than what you would pay in the US is like getting no real value.

The bunkers are full of rocks and the course itself is not in pristine shape that you would expect from a course that charges $300 a round.

but we were told that he could be seen by their doctor but any expense had to be covered by us.

We paid for Ocean view and that was not Ocean view.

but they do not compare to the service and attention to detail that all the employees pay to everything they do at Moon Palace.

No music or entertainment to ring in the new year there.

The App was a little bit helpful to find what entertainment there was,

The Momo Tepanyaki was delicious and the chef was massively entertaining.

The shows, activities like sailing, kayaking, biking, play room, Wired, etc.

The cook who was at our table was very funny and did a great show.

Montserrat cares about all the guests and gives so much energy and also helps out at the shows in The Grand Theatre.

The entertainment staff Isaac, Raymond and Kevin were amazing and made the days fun!!

Entertainment at night we thought was excellent- very talented acts.

I have been coming to  The Grand Moon Palace for 8 years now and Ernesto el Chef bailarín, just made my day with his dance moves and the delicious ice cream he serves,  You must look for him near the pool at Sunrise.

Waiter Dario and her supervisor Anna are the magic combo on the floor - they gave us VIP-level customer service every time we came to enjoy at the restaurant  and they made our 5-day experience memorable!!!

It was a joy to relax and let the wonderful pool attendants; Marvin,  Amalia, and Amairani, bring you any beverage and food selection with a friendly and attentive “how are you doing?”

The children especially liked the elderly ice cream caballero with the hat and funny dancing.

Their entertainment team is amazing and always something going on.

The entertainment staff at the Sunrise (Jesus and Mitch) were very engaging and went out of their way to make things fun.

The entertainment staff sexy Issac, Doris, Sahara and Kevin made my family’s stay so fun!

Perhaps because most of the high-end dining experiences are there, as are the elaborate kids’ waterpark and a dance club for the late nighters.

Circus – The manager gave us a tour of the facility. 12.

Was quite disgusting to think that this would be acceptable to them.

The food was absolutely disgusting you couldn’t get in the Al La carte restaurants as they was all booked up.

Beach was full of seaweed and smelly -  water looked u healthy to swim in.

Stayed 5 nights, on night 3 I started noticing a urine smell from our mattress, stripped the bed and found our mattress was covered with urine.

Also, the beach is completely brown and unswimmable, and smells like sewage.

Steps have been taken to keep the majority of it several hundred yards offshore, so the stench does not permeate the atmosphere throughout the resort.

The food is disgusting, and think twice if youre going to have a wedding here because the way they treat guest is horrible and they dont care.

The room had a strange smell, insects, and technical issues with the app.

While on the property, the golf carts and lobby-to-lobby buses meant we never had to break a sweat.

although there was some seaweed in the adjoining beach, crew was constantly cleaning it out (no smell of seaweed).

Maintenance was noticeably lacking, door to room did not close properly, curtain pull broken, drain in hot tub broken, sink drain almost fully blocked so water would not drain.

If anyone use to or expect 5 star experience like international hotel brands (Marriott group, Hilton’s or Jumeirah) don’t expect anything like that here… Property old and tired and staff are undertrained to offer remotely comparable service..

Will NEVER return to this hotel even if it were free..

We checked out of the hotel and stayed in the Grand afterwards… hotel was much newer and didn’t have the same smell issues

but blimey u would think a hotel like this will entertain the guest indoors, instead they had some women screaming some nasty boring songs.

The food servers were handling food without gloves and that’s very disgusting   This place is falling apart, the employees here are way too pushy to sell something

but the sea water is disgusting with discolored water and the seaweed problem.

The bed linen particularly the pillow cases smelled like urine.

Booking appointments for spa with Jorge took over a month.

I would highly recommend her and the spa.

There was no ventilation in this dining room, we all felt like we were in a sauna.

My favourite was Lorena from the Spa at Sunrise.

A trip to Moon Palace cannot be complete with a visit to The Grand AWE Spa.

The fine print is there is a 16% tax out of pocket payment associated with these credits and there are limits on what you can use it on (golf, spa, upgrades, etc).

The spa at The Grand is also one of the highlights of Moon Palace.

A good time was had at the Unique Day Spa on several occasions and a highlight being the Library Bar which has awesome drinks.

I had many massages in my life and she obviously very experienced.

Pools, spa, excercise and bars were top notch.

Next to impossible to contact diamond transportation following a spa treatment at the Grand to return to our room at the NIZUC.

The spa at Grand and the golf course is a one-of-a-kind experience.

Had two deep tissue massages from Selena.

We spent time at the pools, and we frequented the Spa.

Claudia at Awe Spa was amazing at scheduling our whole family for facials and massages.

He scheduled all of our spa and dinners perfectly and worked closely with our

I also wanted to thank the entire staff specially our host Mario, our waiter Fernando and the Manager Ana.

Daniel Fernando was a great waiter at Gondola Restaurant!

Special shoutout to Antonia in momo, sagid in Agra, Laura in customer relations, Sergio as waiter and the chef who did teppanyaki whose name I can’t remember.

My son ordered chicken nuggets and the server forgot to order them so we took them to go and I had the curry which was very spicy.

Thank you Marcelo our cook and Romario our server for making our dinner one of the best.

At all of the restaurants, and at the beach and pool, the waitstaff could not have been better.

Big shout out to Damian the poolside waiter, Julian the smiley pool bartender, and Lucas at the lobby bar!!

Xavier at Pier 8 restaurant was a wonderful waiter!

The employees on the resort for serving and cleaning were amazing 100% customer service ok that level no questions asked.

The Sommelier Walter did a great job in recommending pairings of wine with what we were ordering.

When we try to focus on the positive, the grounds, pools, and serving staff were great.

Had a wonderful time at the Riviera Maya—excellent, marvelous service by the manager Ana, the host Marco, and the waiter Fernando.

The bartender Armando definitely made the experience better.

Waiter had good knowledge of cross contamination which reallly helped when serving us ice cream

-  Tepenyaki (Sunrise) - again really well looked after, with GF Soya Sauce and seperate dishes provided where cross contamination posed a risk.

Our breakfast waiters Hecner, Armando and Fernanda went above and beyond to make sure we had everything we needed.

So funny, BEST waiter Rey at smoke restaurant!!

The food was amazing and our server was superb.

This is where I was lucky enough to have Dario as my waiter, who went above and beyond to make every breakfast special for me and my family.

The best waiter we had was Eduardo in Gondola.

Pablo who is a pool server by the swing bar is the best!

Moon Palace Cancun

price

smell

golf

show

For the all inclusive restaurants the food just wasn’t there.

Being all-inclusive, all the food and drinks are included.

Stayed in Wyndham Grand Cancun for the second week, was in Costa Mujeres all inclusive for the first week.

but we all felt that was good to help offset the all-inclusive plan!

This is my first time visiting Cancun and an all-inclusive resort, so I don’t have data to compare to.

This is by far one of the best all inclusive hotels in Cancun.

This all inclusive hotel provides great room service, nice food and beverages, free transportation to/from airport and.

This was my first time in Cancun and an all-inclusive hotel.

This is a very beautiful all-inclusive resort with amazing restaurants and clean pools and beach.

If you are looking for a huge variety of food choices this may not be the best all-inclusive resort for you.

Worth the money to be taken care of someone that values a customer over money in an all inclusive resort.

I highly recommend the Wyndham Grand Cancun All-Inclusive Resort & Villas.

We have previously gone on cruises  for vacations so this was our first time at an all inclusive and it was very similar.

The turquoise water, great all-inclusive  food, clean beach, and spacious Junior Suite were everything we anticipated.

The food here was also the best I've had at any all inclusive resort, as a whole, and there are lots of options!

They will show you videos of these alleged Coco Cabana Beach Parties from their camera roll on their iPhones trying to sell it to you, on how much fun other people had at these pool parties that are 7-10 minutes away from your already expensive All-Inclusive Resort.

Food was superior from most all inclusive hotels we’ve been.The best hotel customer service experience, we will certainly be back to the Wyndham Grand!

I honestly had the best 5 nights and 6 days at the Wyndham Grand Cancun All Inclusive Resort & Villas.

Definitely recommend coming here for a family vacation or beach getaway.

Orlando served his drinks with a smile and felt like he is part of my family.

He even took the time to set up a family friends 6th birthday breakfast.

His attentiveness catered perfectly to both the 26-year-old and 6-year-old members of our family who were celebrating their birthdays.

Food was delicious and the amount of variety really sustained our family trip that lasted 5 days.

Will definitely be returning very soon to see our family here at wyndham!! !

We had a fun filled family vacation with our entire family

We do it once a year and this time we brought the whole family.

For a long weekend trip with your family, to relax and enjoy the water, this is a great place to book.

This is our 2nd year here and they treat you like family.

The staff worked so hard and went above and beyond to make my family's experience incredible!

Victor and Francisco at pina colada… so friendly and felt part of a family!

We felt like we were family in their care.

The massages at the spa were very much worth it!

Amazing service for massages, manicures and pedicures.

We had a great couples massage with Liliana and Carolina at the Wyndham Grand Cancún today!

Gabriela gave me the best massage I’ve ever had.

I had a wonderful Spa experience, I was warmly greeted by Mey-Lin who professionally and efficiently checked me in for my appointment.

My wife and I had a very nice couples massage.

My favorite thing was the massage by Israel.

My spa service was great and I would like to thank Wera, Gaby, Elvia, and Mey.

Went to get a massage today and let me tell you it was the best ever.

Israel was pleasant and professional to the point where he made my very first massage definitely not my last.

Before you do the check in, they try to set up a meeting with you and offer you free excursions, massages, and drinks with the purpose of you signing up a $12000 timeshare scam.

Look Gabi up if you want a Massage, she is Wonderful.

We got the best foot massage beachside from Isreal, and Geraldine at Wyndham Grand Cancun.

Pina Colada and the waiters Victor Zavala Carlos Sangores and head waiter/manager Adan are fantastic for breakfast and lunch.

Orlando is the best bartender out there!!

Throughout our numerous visits to the resort, Victor has consistently been a reliable and attentive server, ensuring our stays are always perfect.

Ulises was our server and he was beyond amazing!

That was very helpful because we were gone almost 12 hours

6) Ulises serving drinks at the Piña bar - He was the best, took great care of us.

In addition, Victor, a waiter in the seafood restaurant always takes great care of our food needs.

Tip your servers and they will be sure to keep you happy.

The hostess Samantha, and staff Ephrain, Jesus, Daniel, Victor, Enrique, David and Orea were fabulous!

He made my birthday extremely special THANK YOUUUUUUU so much This was better than I expected Martin was the best bartender I've had on vacation ever ever I will be back and I hope martin is working too

Marco, 21 dealer at casino night
Ada (pool waitress - who kept our beverages coming!)

Samantha (Food Court) she was the hostess and her highly customer services skills made us feel like home.

Daniel was a fabulous waiter at the la Paloma restaurant.

My experience was so great, Rigoberto was an amazing server I loved dogoberto, he was so sweet.

Victor and Fransisco took great care of us at Pina Restaurant, as did all other wait staff and bartenders: Sharon, Antonio, Manuel, Alan, Luis, Cristobal and Maria.

Omni Cancun Hotel & Villas

all-inclusive

family

My two daughters went for a massage 100US each and they said it was just ok.

With three kids that was usually an issue.

however in the meantime she still admitted a few more kids that walked in after we did.

A lot of children  everywhere, which we didn’t mind

It hit on all points for us and our kids.

You reached out to my kids and got them involved in all of the activities and they had the best vacation.

We chose this location for the water park because of our 5 year old child.

We paid $50 a person for a subpar meal which included kids over 12 and they didn’t even allow us to choose our meals.

I have a toddler with life threatening allergies to dairy, eggs and peanuts and the restaurants all accommodated this and made her food safe.

And an ice cream/candy shop for the kids to feel spoiled with treats!

I counted maybe 5-7 childless couples; everyone else had kids, which makes this place perfect for families.

My college age kids liked the buffet because of the choices.

The Shows were all ok. Lots of kids around.

We even saw a baby sea turtle heading to the ocean and across the street is a crocidile hanging out in the lagoon.

Almost all of them save for a few at night were for drop in kids 4 and over.

In addition, there are 3 restaurants, Italian, Mexican and continental.

The Mexican and Italian restaurants were my favorites.

The girl who was working told me to return next day as they were having tons of activities for the kids and the theme was Mexican so they would be making piñatas.

Or have someone who is well versed in the cuisine to oversee the different restaurants - an American option, Mexican, Italian, etc.

but I have had much better tasting Mexican foods in my hometown in Texas!

We especially loved the steak and seafood restaurant and the Mexican place.

The food was good, my favorite was the Mexican Resturant onsite they had the best Almond Chicken Mole.

but nothing special save for the Mexican restaurant and the grill at lunch buffet.

In addition, there are 4x other restaurants (Mexican, Asian, Italian and grill) and 2-3 pop-up stands (grill, hotdog/burger, tacos), as well as a sweets/dessert shop.

The fish at the Mexican restaurant, the bruschetta at the Italian restaurant and the chilaquiles at both morning buffets were the only thing that was really, really good.

We are coming to experience the Mexican kitchen as we always do in Cabo San Lucas.

At Azul - you will very much enjoy Asian and Mexican mixed on each dish.

*You also won’t be able to find guacamole except at the Mexican restaurant.

Dinner at the Mexican Restaurant was delightful!

He was very informative about Mexican food and culture.

Service was spot on.Special shout out to Luis at Azul and Melchor at the Mexican restaurant for service above and beyond.

Jan, 7, 2024

Jan, 3, 2024

Jan, 10, 2024

Jan, 9, 2024

Jan, 8, 2024

Jan, 8, 2024

Jan, 8, 2024

Jan, 7, 2024

Jan, 10, 2024

Jan, 6, 2024

Jan, 10, 2024

Jan, 10, 2024

Dec, 5, 2023

Nov, 29, 2023

Dec, 29, 2023

Dec, 18, 2023

Jan, 9, 2024

Jan, 8, 2024

Jan, 9, 2024

Jan, 8, 2024