Whilst other reviews have said they are dated, the only thing I'd want to improve would be the shower curtains and the shower head in the bathroom.

but did not leave for the airport until evening and although there are facilities provided for showering and changing in this case, they really need an upgrade.

At first our rooms seemed a bit worn and the bathroom a bit shabby,

One area that needs attention is the locks on the toilets.

The rooms are very  dated (bathroom especially), we were unlucky and had a room very close to a walkway which could be noisy at night with a very small patio

but we have discovered that her skin is sensitive so we made sure she showered after her time in the pool.

The only down side is the shower rooms, there was no availability for us to pay to keep our room and the shower room is not very appealing.

We can hear the people above us walking around, going to the loo etc.

although you could hear people late at night/ early in the morning from reception the room itself was very spacious, lovely balcony, furniture to unpack your belongings in and a very lovely bathroom (which included shower products and a hairdryer).

but extended throughout the bathroom and room furniture where fittings were damaged and in poor condition.

It’s worse than a shower block at the worlds poorest campsite.

If they had said no when first requested I would have gone elsewhere to watch instead of them just saying no about 10 minutes before the game was due to start and the other things that I feel lets the hotel down are the very small bath towels, such a nice hotel could at least offer less skimpy towels

however none of the locks in the ladies toilets worked.

Main restaurant womens toilet locks don't work despite being the only renovated part of the hotel resort.

- The rooms are low quality and the bathrooms are worse.

There are soap, shampoo and conditioner refill bottles for the guests and tea and coffee in the room.

The showers are very small so the curtain just sticks to you the entire time which is a bit annoying!

The shower curtains in the bath stick to you when you shower no matter how much you try to prevent it, it's horrible!

All the staff were so helpful and friendly and we especially appreciated being able to use the all incl.

People - every member of staff was friendly, seemed genuinely happy and welcoming.

maintenance staff..  everyone was so friendly and it felt that they wanted to make our holiday special.

Kudos too to all the hotel guests, everyone was super friendly and joined in.

But be assured they are well looked after by the staff and are very friendly (staff also seem to be ok with you sneaking a bit of food their way!).

The staff were unanimously friendly and helpful and we felt that this was the best thing about the hotel.

Excellent customer service and care
Restaurant Chef's and staff truly caring, compassionate about allergies and listen to what your concerns are
Cleanliness is paramount throughout the Hotel
All the Hotel staff are friendly, helpful and professional
Such a marvelous holiday experience and all the Hotel staff deserve praise
Thanks very much for making our holiday memorable

Firstly, the staff are unbelievably friendly and accommodating.

The bars are staffed by experienced and very friendly employees who can meet most needs.

Brilliant hotel staff great rooms brill we got upgraded to room with garden view.the food at hotel is some of the best we've had in all inclusive.the animation team are really friendly and do a great job,plenty of pools to choose from six in total so if you don't want main pool

The staff are all very friendly and helpful and work extremely hard to make your stay enjoyable.

The reception staff are sooo friendly l, the entertainment team are the best I’ve seen day and night.

The staff were very friendly and helpful.

We took public bus into Rethymno, the people weren’t as friendly

All of the staff were so welcoming and friendly, went above and beyond.

We can't praise this Hotel Resort & all its AWESOME staff enough!! From the moment we arrived we were greeted by their FABULOUS friendly, helpful Reception Staff (special  shoutouts to the wonderful Kallia, Valia & Karan!! )

The staff everywhere were so welcoming and friendly.

though the holiday and the hotel were fantastic and the people very friendly everywhere in the hotel which made it all very relaxing.

The whole hotel is spotless and all the staff are friendly and attentive.

Really enjoyed our stay, the staff are super friendly, helpful and entertaining, great food, views and activities for all ages.

The only thing that knocked it down for me was the safe was €3 a night and this was not stated when we booked- especially when we got an unexpected tourist tax on arrival too.

There are 2 trips and each cost 20 E each.

Being half board, trying to pay for a drink at the bar was problematic as we either weren’t allowed to pay by card or give our room number.

Woman took a card payment for the tourist tax, and cash for the safety deposit box.

Was told by reception you can pay on bus, wasn’t the case!

but for some reason choose to make them at a premium.

but most of the loungers are cheap looking and not very comfortable.

25 euros each way in a taxi or you can take the bus which is much cheaper.

Our hotel return coach pick up was at 19.30 so we elected to request a late checkout at a cost of €10 per hour

Make sure to book the Lavris grill, providing you're on All Inclusive you will only have to pay for bottles of wine etc.

€400 euro paid and I carried on with my holiday.

We paid the Tourist Tax which was €3 per room per day.

but 90 Euros there and all the shops make a big deal of reminding you its silver and go through the whole palaver of weighing it yadeyah (like they don't know what they cost already) in short I would suggest 'fixed pricing' and a bit of a rip off so didn't buy anything in the end and very unlike me.

For the amount we paid in uk school holidays it definitely was not worth it.

There are a couple of small shops in the complex for little souvenirs and essentials and compared to other similar on-site stores at other hotels, I didn’t find them outrageously expensive.

however be aware that the price does not include entry to places such as the mine .

The animation team were brilliant and did such a great job at getting people involved with sports and games.

The staff were so lovely- very helpful and accommodating, and the rooms were lovely and clean.

Fond memories and friendships were created with the caring staff.

but the staff really made it a great experience - from the restaurant staff to housekeeping and the animation team - all superb.

We have to give a special mention to the amazing Gabriela in Zorbas Tavern,she is an absolute asset to the hotel and her efforts to make us welcome was way above and beyond our expectations.

Everyone we came in to contact with was exceptionally nice and helpful.

To the night receptionist Georgios who also went above and beyond to make us smile every evening and will go down in history as the DJ with the pipe !

IHG is utterly useless regarding such queries.

The entertainment team are THE BEST there schedule is packed over two hotels and there really is something for everyone.

Entertainment and animation team are brilliant!

This hotel is excellent, for one the hotel staff are wonderful so kind and helpful and easy to get along with .

As with the hotel as a whole, if you want something or have a query, then just ask and they will always do gheir best.

Iberostar Creta Panorama & Mare

price

bathroom

Parking

Wifi

Pool

From arrival the staff were so friendly and helpful, nothing was too much trouble and they went above and beyond to make our stay memorable and easy.

Extremely clean and the staff are friendly and very accomodating.

They were always so friendly even when it was busy!

The cleaners & the grounds men kept everything looking great & were very friendly.

Lovely hotel, friendly staff and amazing local food on a daily basis!

The resturant staff are so friendly always welcoming you with a smile and the food was always plentiful.

Very nice place to stay for peace and quiet,we had the best room with great room service provided by Anastasia.The hotel receptionist Regina is one of the most helpful we have ever known.facilities are all you could want with 3 pools and a good pool bar,also entertainment in the evenings.Courtesy bus provided for the beach which is delightful,with a charming driver.All in all a very nice holiday,clean,comfortable and friendly.

The village Bali is nice and peaceful , the people are friendly .

Lady at the reception was very friendly and made us very welcome every time we needed anything.

The staff is unbelievable friendly and helpful, no worries.

The staff are so friendly and the food and drinks are well worth the money.

All are welcome and friendly and we suggest it further.

Crete is very beautiful and has very friendly people.

The staff were very friendly and the sun shone!

The staff are helpful, friendly and accommadating.

Lovely quiet hotel with gorgeous views.Staff exceptionally friendly and helpful.

We got there at 4am and there was a little plate of food each for us, views are so so lovely, staff are so friendly!

Entertainment only in the evening and was very poor.

Evening entertainment is poor and if you are going for 2 weeks you may want to hire a car to escape as it will drive you nuts!

The food doesn't rotate and you get to enjoy the same poor quality food for lunch and dinner every night.

We had molds and poor air circulation in our bathroom. The previous room we also stayed in had a really bad sewage smell (probably because it was located at the end of the resort so close to a sewer system?!?)

We studied the reviews and noted that the majority were excellent, putting the poor reviews down to the usual ‘complaining for complaining’s sake’ cohort. The semi secluded (therefore,  romantic?)

Rooms are more like a 2 stars hotel and definitely not a 5stars hotel, and the hygiene is poor.

This hotel is generally not very good at all, some members of the staffing team do make it hard to write a poor review as they are exceptional.

but I don't think management are reading the reviews that mention poor food and drinks which is a shame.

but ask for filter coffee as the machine drinks are poor.

The hotel rooms are pretty tired and lacks a guest focus ( fax printed signs)
The bar is open until 11.30 and then closes with all inclusive drinks only being local beer and own label spirits
Breakfast is poor with no fresh justice that you would expect.

Spit fired lamb was as tough as old boots and beleaguered by a poor cat that looked like it had AIDS.

The food was very poor and did not vary during the week.

Food was mostly unedible and the choice was very poor.

A poor start, as allocated room was unaccepable.

however the drinks service if you sat indoors in the restaurant was poor as all waiting staff seemed to concentrate on the outside terrace dining area an ignore the indoor diners.

All in all, we enjoyed our stay, it was just such a shame the resaurant was so poor.

What is poor is that there is no free bottles water at either breakfast or dinner ( sparkling water at dinner is an expensive 5€).

but met a Welsh Couple Sue and Phil (fantastic couple) who had a superior suite and it was by far nothing like our room so we guessed it don't matter what you paid for as it looks to be a first come first served kind of room allocation, our room was basic, double bed, TV bathroom with bath and very poor overhead shower.

The other receptionist Reggina was so helpful every time we asked for anything and sorted any excursions out with the utmost professionalism.

Regina on reception is great and cannot do enough for you.

The best hotel in creta❤️Fresh Orange juice on the breakfast😍And verry good staff, gym, tenis, basketball And Spa.

Hotel lovely, staff very nice especially receptionist.

Congratulations to Costas and his team great job.

Very welcoming staff and looked after us well!

I found everything half hearted I’m not sure if the people who wrote good reviews have ever stayed in a decent hotel before to be honest

The staff are fantastic, always smiling & very helpful.

On arrival and even throughout my 7 days of experience staying here, the staffs were welcoming and was very nice.

The staff were amazing really helpful and the facilities are lovely!

Very kind and fun staff, very accommodating and relaxing hotel, amazing views all around and nice location.

However this is nowhere near a 5* hotel, 3* max

Pros:
- The reception staff (especially the saint of a woman in charge)
- that same woman kindly let us move rooms to a marginally better one
- the lovely waiter costas
-the food was ok most nights, just not 5* worthy…

Cons:
- The AWFUL hotel manager, when we complained there was no water for two evenings (therefore no showers or teeth brushing after travelling and being in 30+ degrees heat) we were told by him “there are real problems in the world like Paris riots”.

The ‘suite’ had filthy sofas, a leak under the sink where the bin had been placed and was full of water.

Bali beaches are beautiful and the water was so clear that you didn't want to get out of the sea.

Mythos beach is crammed with sunbeds on a very narrow strip of sand with green/murky water.

Milky water with a thick green scum like ring round the edge.

Food was waiting for us, bottled water and wine.

but your risking your live as on a main road with no foot path and has very steep hills, the pool was unclean for most of our time there, hotel rooms around the hotel involve lots of steep steps and hills I’m fairly fit but even I struggled, the drinks yes they do cocktails but these are made with deluted juice not fresh fruit juices these cocktails come at a cost and most of the cocktails contain raki and ouzo, we witnessed the bar staff adding tap water to the drinks also to water them down!

Horrendously rude manager, no running water in the room for multiple days, filthy rooms, average food, terrible spa treatments, 20 mins to get a drink at the bar , 3* at best .

As for the spa….the indoor pool is cold, the jacuzzi had no water and is a hot tub basically, you have to pay extra for the sauna (which wasn’t working during our stay), so another let down!

Unavailable on a couple of days due to no water supply, and the local alcohol very watered down.

Left without water for days at a time, apparently this is a common problem here.

We have also went a full day without any running water in the hotel whatsoever, meaning no toilet, taps, showers or drinks.

From the slim pickings of disgusting food, to not having water in our room for first 3 days and did not even give us an option to move room.

For starters we arrived to find no running water in our room (toilet, shower or sinks) this went on for three days and all the reception kept saying it would be back on in half an hour and never once offered us a room change.

During one breakfast & lunchtime there were no drinks available because the water supply to the hotel had been affected.

Rooms are not fully stocked as you get a kettle and bottled water

Filion Suites Resort & Spa

poor

water

Free parking

Free internet

The staff are super friendly; unfortunatly we dont know all the names to thank them again for their warm hospitality!

But also the people at the reception and the waiters and waitresses in the restaurant were all super friendly, trying their best to create a perfect stay.

The staff was also very friendly and attentive.

While getting seated in the lobby the friendly staff told us about the resort and the activities in the nearby area.

The staff in the restaurand, room cleaning and reception was very friendly and reliable.

All of the staff were warm and friendly 24/7.

The one thing the hotel could improve is some of the service, staff were always friendly

The staff  are so friendly and welcoming and cannot do enough for you to make your time here as memorable as possible.

Absolutely to be highlighted are the employees, always friendly, fast and very attentive specially Vaggelis Skouras
The complex is built like a small village.

friendly staff especially Anna from the breakfast restaurant.

In general the hotel was lovely, the music at night was nice (as was the beach party), most of the staff were friendly and there’s lovely sunsets.

The food were delicious and the staff were incredibly friendly and made sure everything was perfekt.

Nothing is too much trouble for anyone, all staff so friendly and attentive.

The hotel is in lovely location close to the village of Panorma where you will find lots of places to eat and friendly faces wherever you go.

Morning cooks were always very polite and friendly.

We came here for our Honeymoon/Anniversary and the staff were so accommodating, attentive and friendly.

All the staff is friendly and helpfull, one girl Eleutheria was super friendly and playful with our kid, always made us smile.

All the staff in the main restaurant are friendly yet professional.

Initially the drink and food prices look on the high side

The only critique is the quality of the dinner buffet at £50 per head for what it is, is way overpriced.

• The food and drinks were very expensive.

The buffet was really expensive (50 EUR per person and did not come with drinks).

There is a very limited ( well priced) kids menu at the a la cart restaurants.

We were glad we had packed our cafetiere and a supply of coffee, as the hotel morning coffee was expensive and of average quality.

The drinks are very expensive, as is the food at lunch and in the a la carte restaurants*.

Are flight wasn't till 10 pm and I went to reception to ask if it would be possible to pay for the room for the day I was told I didnt need to pay and this was a gift to us from them.

The next morning at breakfast before I had even sat down with my family a waitress came straight over to our table and announced ‘You didn’t pay for your water last night and you said you would pay by visa and I have had to pay out of my own money for your water’ - I mean it was mortifying …… in front of my family and other guests…… did she think I was going to run away from my £7000+ holiday so I didn’t have to pay 8€ for 2 bottles of water.

If you want to travel out and about it would probably be cheaper to rent a car than travel by taxi.

but very expensive, highlighted by the much lower prices in the villages and towns.

they even wanted to take 100 euros per day as cover reservation if you wanted to pay anything assigning to the room instead of paying it on the spot.

A taxi to panormos cost €8 each way were you’ll find a handful of shops bars and restaurants.

- Drinks in the bars are a bit too expensive.

No fire extinguishers anywhere, no price list behind doors, I really wonder if they are operating legit !

Alternatives weren't available, not even in our original, slightly cheaper category.

I was asked before they were delivered how I would pay….. visa I said.

but they didn't tell us, we just found out later, and when we asked, they say that we can surely use the shared pool, even though we didn't have any umbrella assigned to our rooms, so we should take other's umbrella, which would have been really awkward if the other room tenants would want it, as it was assigned to them.

My boyfriend then asked about the report for the key fob and we were told that no report like this even existed!

So at dinner, I then went to get ice cream, I asked one of the members of staff to check the ingredients on the side to make sure it defiantly did not contain gluten, which he assured me it didn’t.

The first time I asked some milk was put down and I had to explain that this is not good for cats and still no water was put down.

When it happened again i asked the waiter why give me Italian water when i'm in a Greek Isle is yours not drinkable ?

We left them behind and literally turned back a few meters later and when asked to the waiters if they saw it, everyone denies it.

There was some early morning noise from the deliveries, we had to request mattress toppers for the beds,

Maid service was daily in the morning and again to turn the beds down at night, we asked the evening service to come a little later as we were still in the room

•	I was disappointed we could not get a late check out, this service was offered in the letter which was provided to us before departure, we only requested the room for an extra 3 hours until 3pm and were happy to pay extra and were even more disappointed when it appeared that our room had not be touched when we walked past just before 3pm.

We asked for a late checkout (for the second time that week) my partner explained I had been unwell during the night.

It would be better if the waiter asked if we wanted tea or coffee when showing us to a table rather than having to wait another 5 minutes (minor

but only one worked ( even through we asked the pool man ) 
Our sunbeds were old and tatty and the cushions were stained.

We rang through to recpetion in the morning and asked for maintenance to check it.

Main restaurant is buffet style for breakfast and evening meal (men are requested to wear trousers and everyone did for the evening sitting) with so much choice I was overwhelmed.

but there was no encouragement to socialise with others and on one evening we were asked by the bar man, who was instructed by the owner to stop laughing so loud !

but no taxi at designated time, had to chase with reception, taxi 15 mins late and it was the same driver as before, asked porter to tell him not to use phone while driving, if it hadn't been so late I would have refused to travel with him but we were one of the last to check in, a stressful end to the holiday.

It's a joke when you have heard the rep advise people not to go on the local train over health and safety fears,as " we at TUI take health and safety very seriously " room service do not provide any coffee,soap ect other than that in the room on arrival, it took 2 request at reception and a wait of 18 hours to get a few sachets of coffee.

the royal blue is an excellent and very beautiful hotel establishment
the director and his staff really listen to the customer
the restaurant is of high quality with local products
I highly recommend this hotel which has many advantages

Absolutely everything you could wish for and again the wonderful staff are around.

Amenable staff at the ready to make your stay great.

The staff were always very helpful and only too happy make my stay comfortable.

All the staff without exception were helpful
And kind.

The staff are excellent, facilities fantastic and it’s so tranquil.

The hotel staff was always smiling and helping out.

To say we are impressed would be an understatement, accommodation food staff faultless, probably the best resort we have ever stayed in , if you book the Royal Blue Resort you will not be disappointed.

Thee rooms are very nice and comfortable,
the food is very good, delicious and the staff very nice and accomodating.

This was the fourth time on our five Cretan holidays over the last ten years that we've stayed at The Royal Blue (RB), and the staff really make you feel like you're coming home, even managing to give us the same room, at our travel agent's request, as we had last year.

Nov, 7, 2023

Nov, 5, 2023

Oct, 28, 2023

Oct, 27, 2023

Nov, 8, 2023

Nov, 1, 2023

Nov, 6, 2023

Oct, 31, 2023

Nov, 19, 2023

Nov, 3, 2023

Nov, 8, 2023

Nov, 1, 2023

Dec, 13, 2023

Nov, 1, 2023

Oct, 13, 2023

Oct, 3, 2023

Nov, 4, 2023

Nov, 3, 2023

Oct, 15, 2023

Aug, 14, 2023