We also booked on with the on site restaurant (which is included in the all inclusive) and I would rate it an 8/10.

For those on all inclusive or those who wishto pay, there is an evening dining experience at Zorbas which is well worth booking,

Brilliant hotel staff great rooms brill we got upgraded to room with garden view.the food at hotel is some of the best we've had in all inclusive.the animation team are really friendly and do a great job,plenty of pools to choose from six in total so if you don't want main pool

Take plenty of mosquito spray as from personal experience they treated us like an all inclusive buffet!

We were all inclusive and there was a huge selection in food, the main buffet area included: traditional Greek foods, pasta and pizza, chips, fish, meats, soups & salads with also a wide variety for breakfast and lunch.

Food choice was very good, as with most all-inclusive hotels, there was a pizza/ pasta section, salad bar, vegetarian options, and even a section specific to more local quisine.

Food was great with BBQ nights and a la carte thrown in all in the all inclusive.

If you want gourmet a la carte don’t stay AI.

The animation team worked tirelessly as they do in any all inclusive hotel I have experienced.

Bars:
Each pool has its own bar, all staff lovely and polite, you can get a cocktail of the day on all inclusive which changes each day, beer on tap, wine and usual spirits.

Because of its remote location there is nowhere that is walkable distance which is fine if you are all inclusive.

It’s definitely one of the better AI hotels we’ve been to

very good and varied meals and a very rich all inclusive option.

Overall we had a really enjoyable all inclusive holiday and would recommend, the rooms were clean and spacious, the complex was large, the pools and coves were lovely, the staff were great, the buffet food was enjoyable and varied from day to day, there were things for everyone to do without leaving the hotel

We are a family of four with two teenage girls and went for 14 nights all inclusive in a sea facing family bungalow - Room 2211.

The hotel was spotless and all staff very good,the staff in zorbas during the day never stopped and enjoyed having a laugh with you.plenty of food choice,s at meal times.my only gripe was we arrived to late for food or drink and as we were all inclusive hoped for a cold drink in fridge in the room

Food is amazing for all inclusive, and the drinks are also good.

Whilst other reviews have said they are dated, the only thing I'd want to improve would be the shower curtains and the shower head in the bathroom.

but did not leave for the airport until evening and although there are facilities provided for showering and changing in this case, they really need an upgrade.

At first our rooms seemed a bit worn and the bathroom a bit shabby,

One area that needs attention is the locks on the toilets.

The rooms are very  dated (bathroom especially), we were unlucky and had a room very close to a walkway which could be noisy at night with a very small patio

but we have discovered that her skin is sensitive so we made sure she showered after her time in the pool.

The only down side is the shower rooms, there was no availability for us to pay to keep our room and the shower room is not very appealing.

We can hear the people above us walking around, going to the loo etc.

although you could hear people late at night/ early in the morning from reception the room itself was very spacious, lovely balcony, furniture to unpack your belongings in and a very lovely bathroom (which included shower products and a hairdryer).

but extended throughout the bathroom and room furniture where fittings were damaged and in poor condition.

It’s worse than a shower block at the worlds poorest campsite.

If they had said no when first requested I would have gone elsewhere to watch instead of them just saying no about 10 minutes before the game was due to start and the other things that I feel lets the hotel down are the very small bath towels, such a nice hotel could at least offer less skimpy towels

however none of the locks in the ladies toilets worked.

Main restaurant womens toilet locks don't work despite being the only renovated part of the hotel resort.

- The rooms are low quality and the bathrooms are worse.

There are soap, shampoo and conditioner refill bottles for the guests and tea and coffee in the room.

The showers are very small so the curtain just sticks to you the entire time which is a bit annoying!

The shower curtains in the bath stick to you when you shower no matter how much you try to prevent it, it's horrible!

All the staff were so helpful and friendly and we especially appreciated being able to use the all incl.

People - every member of staff was friendly, seemed genuinely happy and welcoming.

maintenance staff..  everyone was so friendly and it felt that they wanted to make our holiday special.

Kudos too to all the hotel guests, everyone was super friendly and joined in.

But be assured they are well looked after by the staff and are very friendly (staff also seem to be ok with you sneaking a bit of food their way!).

The staff were unanimously friendly and helpful and we felt that this was the best thing about the hotel.

Excellent customer service and care
Restaurant Chef's and staff truly caring, compassionate about allergies and listen to what your concerns are
Cleanliness is paramount throughout the Hotel
All the Hotel staff are friendly, helpful and professional
Such a marvelous holiday experience and all the Hotel staff deserve praise
Thanks very much for making our holiday memorable

Firstly, the staff are unbelievably friendly and accommodating.

The bars are staffed by experienced and very friendly employees who can meet most needs.

The staff are all very friendly and helpful and work extremely hard to make your stay enjoyable.

The reception staff are sooo friendly l, the entertainment team are the best I’ve seen day and night.

The staff were very friendly and helpful.

We took public bus into Rethymno, the people weren’t as friendly

All of the staff were so welcoming and friendly, went above and beyond.

We can't praise this Hotel Resort & all its AWESOME staff enough!! From the moment we arrived we were greeted by their FABULOUS friendly, helpful Reception Staff (special  shoutouts to the wonderful Kallia, Valia & Karan!! )

The staff everywhere were so welcoming and friendly.

though the holiday and the hotel were fantastic and the people very friendly everywhere in the hotel which made it all very relaxing.

The whole hotel is spotless and all the staff are friendly and attentive.

Really enjoyed our stay, the staff are super friendly, helpful and entertaining, great food, views and activities for all ages.

We went for october half term just for 5 days and had a wonderful holiday - the family bungalows are superb.

We had a lovely holiday and are sad to be going home.

All the staff worked with enthusiasm and with a genuine care even after a very long season to care for us to have the best holiday.

Thank you Gabriela for making our holiday so special!

Each and every member of staff goes out of their way to make your holidays special, from the entertainment staff, bar and restaurant staff, cleaners and reception staff, all are a credit to the hotel.

To the entertainment team- Tony, Simone, Stacy and Ania and the rest of the whole team they truly are amazing at what they do and we had a great laugh with them all making our holiday special and wanting to go again.

After speaking to one staff member [Matea] on day one for a brief 5 minutes, she has spoken to me ever since, remembering my name, and generally being interested on how my holiday is going.

Everything else was perfect and we would rate the holiday 10/10 and we are planning on coming back for another holiday in the near future

We have just returned from a weeks break at this hotel and every minute was just bliss.

The main thing that made the holiday so great was all the staff at the hotel (from reception, to housekeeping, bar and restaurant staff).

Don’t miss out on a beautiful holiday at this beautiful hotel.

If you ever going to stay in Iberostar Creta Panorama & Mare, don't forget to visit and book a massage in AEGEO SPA just to complete your holiday.

Always making people smile and just genuinely improving people’s holidays !

Having only been back 2 days we feel like we've made life-long friends as well as having had our dream holiday!!

We are just about to leave the hotel and we just want to say we’ve had a very enjoyable holiday.

Overall a great holiday and as the header suggests. .

I highly recommend this hotel, we had a perrrfect vacation here!

The only thing that knocked it down for me was the safe was €3 a night and this was not stated when we booked- especially when we got an unexpected tourist tax on arrival too.

There are 2 trips and each cost 20 E each.

Being half board, trying to pay for a drink at the bar was problematic as we either weren’t allowed to pay by card or give our room number.

Woman took a card payment for the tourist tax, and cash for the safety deposit box.

Was told by reception you can pay on bus, wasn’t the case!

but for some reason choose to make them at a premium.

but most of the loungers are cheap looking and not very comfortable.

25 euros each way in a taxi or you can take the bus which is much cheaper.

Our hotel return coach pick up was at 19.30 so we elected to request a late checkout at a cost of €10 per hour

Make sure to book the Lavris grill, providing you're on All Inclusive you will only have to pay for bottles of wine etc.

€400 euro paid and I carried on with my holiday.

We paid the Tourist Tax which was €3 per room per day.

but 90 Euros there and all the shops make a big deal of reminding you its silver and go through the whole palaver of weighing it yadeyah (like they don't know what they cost already) in short I would suggest 'fixed pricing' and a bit of a rip off so didn't buy anything in the end and very unlike me.

For the amount we paid in uk school holidays it definitely was not worth it.

There are a couple of small shops in the complex for little souvenirs and essentials and compared to other similar on-site stores at other hotels, I didn’t find them outrageously expensive.

however be aware that the price does not include entry to places such as the mine .

The animation team were brilliant and did such a great job at getting people involved with sports and games.

Although we never went to any shows, the animation team that stayed round the pool were hilarious and always made the time to talk to you and wish you a good morning.

but the staff really made it a great experience - from the restaurant staff to housekeeping and the animation team - all superb.

Rocky so best to take beach shoes
Entertainment - varied to suit all.

They did have a variation of dancing acts, fire shows and live bands so it depends on yours tastes and when you go.

Day one Saturday we we’re feeling our feet and this day was a day off for the entertainment.

Evening entertainment is on point for all ages, and the food is = WOW!

Entertainment and animation team are brilliant!

But that wasn’t all bad … the animation team was absolutely great what lovely and talented people love it all .

Alternative entertainment and activities are provided by a dynamic and talented animation team.

The fire show was sensational and the talent show was hilarious.

The main pool has activities such as aqua aerobics, zumba etc throughout the day with the animation team making it fun and interactive.

Nadia and jessica at the bars for always making us great mojitos and tony and Vika from animation team.

The staff, from front of house,  hygiene,  restaurant , bar and animation team are an absolute credit to the place.

There are several pools, as we wanted to relax more we chose the quieter pools which had comfier sun beds and no entertainment which we prefer.

The staff were so lovely- very helpful and accommodating, and the rooms were lovely and clean.

Fond memories and friendships were created with the caring staff.

We have to give a special mention to the amazing Gabriela in Zorbas Tavern,she is an absolute asset to the hotel and her efforts to make us welcome was way above and beyond our expectations.

Everyone we came in to contact with was exceptionally nice and helpful.

To the night receptionist Georgios who also went above and beyond to make us smile every evening and will go down in history as the DJ with the pipe !

IHG is utterly useless regarding such queries.

The entertainment team are THE BEST there schedule is packed over two hotels and there really is something for everyone.

This hotel is excellent, for one the hotel staff are wonderful so kind and helpful and easy to get along with .

As with the hotel as a whole, if you want something or have a query, then just ask and they will always do gheir best.

Iberostar Creta Panorama & Mare

price

bathroom

show

holiday trip

all-inclusive

From arrival the staff were so friendly and helpful, nothing was too much trouble and they went above and beyond to make our stay memorable and easy.

Extremely clean and the staff are friendly and very accomodating.

They were always so friendly even when it was busy!

The cleaners & the grounds men kept everything looking great & were very friendly.

Lovely hotel, friendly staff and amazing local food on a daily basis!

The resturant staff are so friendly always welcoming you with a smile and the food was always plentiful.

Very nice place to stay for peace and quiet,we had the best room with great room service provided by Anastasia.The hotel receptionist Regina is one of the most helpful we have ever known.facilities are all you could want with 3 pools and a good pool bar,also entertainment in the evenings.Courtesy bus provided for the beach which is delightful,with a charming driver.All in all a very nice holiday,clean,comfortable and friendly.

The village Bali is nice and peaceful , the people are friendly .

Lady at the reception was very friendly and made us very welcome every time we needed anything.

The staff is unbelievable friendly and helpful, no worries.

The staff are so friendly and the food and drinks are well worth the money.

All are welcome and friendly and we suggest it further.

Crete is very beautiful and has very friendly people.

The staff were very friendly and the sun shone!

The staff are helpful, friendly and accommadating.

Lovely quiet hotel with gorgeous views.Staff exceptionally friendly and helpful.

We got there at 4am and there was a little plate of food each for us, views are so so lovely, staff are so friendly!

I have no idea who is writing these good reviews as they clearly are not staying at this hotel.

This is advertised as 5* - I have no idea when this hotel was graded or where other reviewers usually holiday

Having visited Crete many times over the years, we had a good idea of the location of the hotel, which, due to the shuttle bus service, provides easy access to travel east or west, without the need for a car.

Liked the idea of a relaxing break and this hotel seemed to fit the bill.

The fridges and kettles in the room are a great idea - our rooms over looked the pool and mountains.

We loved the idea of a dress code for dinner

Entertainment only in the evening and was very poor.

Evening entertainment is poor and if you are going for 2 weeks you may want to hire a car to escape as it will drive you nuts!

The food doesn't rotate and you get to enjoy the same poor quality food for lunch and dinner every night.

We had molds and poor air circulation in our bathroom. The previous room we also stayed in had a really bad sewage smell (probably because it was located at the end of the resort so close to a sewer system?!?)

We studied the reviews and noted that the majority were excellent, putting the poor reviews down to the usual ‘complaining for complaining’s sake’ cohort. The semi secluded (therefore,  romantic?)

Rooms are more like a 2 stars hotel and definitely not a 5stars hotel, and the hygiene is poor.

This hotel is generally not very good at all, some members of the staffing team do make it hard to write a poor review as they are exceptional.

but I don't think management are reading the reviews that mention poor food and drinks which is a shame.

but ask for filter coffee as the machine drinks are poor.

The hotel rooms are pretty tired and lacks a guest focus ( fax printed signs)
The bar is open until 11.30 and then closes with all inclusive drinks only being local beer and own label spirits
Breakfast is poor with no fresh justice that you would expect.

Spit fired lamb was as tough as old boots and beleaguered by a poor cat that looked like it had AIDS.

The food was very poor and did not vary during the week.

Food was mostly unedible and the choice was very poor.

A poor start, as allocated room was unaccepable.

however the drinks service if you sat indoors in the restaurant was poor as all waiting staff seemed to concentrate on the outside terrace dining area an ignore the indoor diners.

All in all, we enjoyed our stay, it was just such a shame the resaurant was so poor.

What is poor is that there is no free bottles water at either breakfast or dinner ( sparkling water at dinner is an expensive 5€).

but met a Welsh Couple Sue and Phil (fantastic couple) who had a superior suite and it was by far nothing like our room so we guessed it don't matter what you paid for as it looks to be a first come first served kind of room allocation, our room was basic, double bed, TV bathroom with bath and very poor overhead shower.

The other receptionist Reggina was so helpful every time we asked for anything and sorted any excursions out with the utmost professionalism.

Regina on reception is great and cannot do enough for you.

The best hotel in creta❤️Fresh Orange juice on the breakfast😍And verry good staff, gym, tenis, basketball And Spa.

Hotel lovely, staff very nice especially receptionist.

Congratulations to Costas and his team great job.

Very welcoming staff and looked after us well!

I found everything half hearted I’m not sure if the people who wrote good reviews have ever stayed in a decent hotel before to be honest

The staff are fantastic, always smiling & very helpful.

On arrival and even throughout my 7 days of experience staying here, the staffs were welcoming and was very nice.

The staff were amazing really helpful and the facilities are lovely!

Very kind and fun staff, very accommodating and relaxing hotel, amazing views all around and nice location.

We used Bali Travel for a trip to Elifonisi Beach and Chania Town, would recommend them again.

The view form the rooms is amazing and only a 10 minute trip int town from the bus which is directly outside the hotel.

Transport between excursions and Bali town were seamless.

The views of the mountains are beautiful, the public transport is great to get to Rethymno and staff are always around in the mini bus to help take to Bali town, shout out to stellios as well! !

The guys who gave us a lift into town were also great .

Would recommend the evening trip to Rethmyno with Bali travel it was a lovely town with lots of little cobbled streets and shops and tavernas - great holiday 😀

Free bus into Bali Town  was handy as its too far to walk

The evening entertainment for a 5* hotel was pretty shocking and basic, we found more fun going down into Bali town

but even then its a 10 min drive into town, and 45-60 minute walk.

It's a 45 min walk into town and all uphill on a road on the way back up.

Walking into the town of Bali is easily done

The hotel is just up in the hills from Bali main town and the hotel provides a shuttle bus service to the town and beach, so really easy to go from the hotel.

The hotel shuttle to the town is reliable.

The only good thing about this hotel is the location, the hotel is situated in the mountains, a short distance from the town of Bali, which for us was an incentive to spend our holiday in a quiet place.

You do get free transfer to the closest town which is sweet

The hotel is also a LONG way from the nearest town - it is not walking distance (I’m a runner and wouldn’t fancy climbing up that hill) and the taxi for an evening out was €20 (reduced to €10 when we queried it!).

Hotel located in beautiful area near to Bali Town.

But if you want picking up from Bali town back to the hotel it’s 10 euros!

There were plenty of varied trips to choose to suit most tastes.

Easy to book onto excursions to other places too and the trips are good value and worthwhile

The complete facilities made our trip so convenient.

Thank you so much for making this trip so special for us x

We booked several trips around the island which is wonderful.

Excellent recommendations for outings and help arranging trips.

Would recommend again to someone this beautiful resort, the personal is the most welcoming family you could get and available 24/7 at your request, you ll find a diversity in cuisine and beverages, also have a great entertainment and nonetheless plenty of fuuun trips

After such a mediocre job, she had the audacity to ask me if I could give her a good review on trip advisor.

Trip Advisor need to investigate this so reviews stay genuine.

Therapists were more concerned about a trip advisor review and making us do it during the massage then actually giving the massage!

NOT ONE OF THE GOOD TRIP ADVISOR REVIEWS ARE REAL, CLEARY!

If you are planning a trip to hell…… this is the one for you.

Regina and team are also available to sort any car hire and whatever trip out you may like to do.

I have to start by saying that this is not a 5star hotel however the location and staff made it a very memorable experience,we were there for 2weeks on an all inclusive trip,we had a lovely big room in a nice quiet part of the hotel,the food was ok

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