Whilst other reviews have said they are dated, the only thing I'd want to improve would be the shower curtains and the shower head in the bathroom.

but did not leave for the airport until evening and although there are facilities provided for showering and changing in this case, they really need an upgrade.

At first our rooms seemed a bit worn and the bathroom a bit shabby,

One area that needs attention is the locks on the toilets.

The rooms are very  dated (bathroom especially), we were unlucky and had a room very close to a walkway which could be noisy at night with a very small patio

but we have discovered that her skin is sensitive so we made sure she showered after her time in the pool.

The only down side is the shower rooms, there was no availability for us to pay to keep our room and the shower room is not very appealing.

We can hear the people above us walking around, going to the loo etc.

although you could hear people late at night/ early in the morning from reception the room itself was very spacious, lovely balcony, furniture to unpack your belongings in and a very lovely bathroom (which included shower products and a hairdryer).

but extended throughout the bathroom and room furniture where fittings were damaged and in poor condition.

It’s worse than a shower block at the worlds poorest campsite.

If they had said no when first requested I would have gone elsewhere to watch instead of them just saying no about 10 minutes before the game was due to start and the other things that I feel lets the hotel down are the very small bath towels, such a nice hotel could at least offer less skimpy towels

however none of the locks in the ladies toilets worked.

Main restaurant womens toilet locks don't work despite being the only renovated part of the hotel resort.

- The rooms are low quality and the bathrooms are worse.

There are soap, shampoo and conditioner refill bottles for the guests and tea and coffee in the room.

The showers are very small so the curtain just sticks to you the entire time which is a bit annoying!

The shower curtains in the bath stick to you when you shower no matter how much you try to prevent it, it's horrible!

The only thing that knocked it down for me was the safe was €3 a night and this was not stated when we booked- especially when we got an unexpected tourist tax on arrival too.

There are 2 trips and each cost 20 E each.

Being half board, trying to pay for a drink at the bar was problematic as we either weren’t allowed to pay by card or give our room number.

Woman took a card payment for the tourist tax, and cash for the safety deposit box.

Was told by reception you can pay on bus, wasn’t the case!

but for some reason choose to make them at a premium.

but most of the loungers are cheap looking and not very comfortable.

25 euros each way in a taxi or you can take the bus which is much cheaper.

Our hotel return coach pick up was at 19.30 so we elected to request a late checkout at a cost of €10 per hour

Make sure to book the Lavris grill, providing you're on All Inclusive you will only have to pay for bottles of wine etc.

€400 euro paid and I carried on with my holiday.

We paid the Tourist Tax which was €3 per room per day.

but 90 Euros there and all the shops make a big deal of reminding you its silver and go through the whole palaver of weighing it yadeyah (like they don't know what they cost already) in short I would suggest 'fixed pricing' and a bit of a rip off so didn't buy anything in the end and very unlike me.

For the amount we paid in uk school holidays it definitely was not worth it.

There are a couple of small shops in the complex for little souvenirs and essentials and compared to other similar on-site stores at other hotels, I didn’t find them outrageously expensive.

however be aware that the price does not include entry to places such as the mine .

The hotel common areas and rooms are immaculately clean and well serviced.

The rooms were really clean as was the bedding and the air con was probably one of the coolest we've ever had. Great.

Also to Christina (reception), Jianhi  and the hard working staff at the lobby bar as well as lovely Olga who kept our room clean.

Our interconnecting rooms were really clean and spacious.

although the others are also brilliant.Get seated early! Towards the end of our stay we would sit more on the balcony of the Lobby bar watching the Sun set over the sea.The lobby bar is a special place run impeccably by Giannis and a special mention to Nadia who always made sure our drinks were replenished with a smile.We have made friends for life in many of them.There are so many other members of staff from porters,reception,cleaners( our room was spotless always !)

The hotel was clean and rooms cleaned daily.

The hotel itself is spotless and the rooms are cleaned and changed daily.

Overall we had a really enjoyable all inclusive holiday and would recommend, the rooms were clean and spacious, the complex was large, the pools and coves were lovely, the staff were great, the buffet food was enjoyable and varied from day to day, there were things for everyone to do without leaving the hotel

From the lovely Ritsa who cleaned our room to a spotless standard without fail, the amazing restaurant staff, all of them, the bar staff, all of them and 'our' Maria at the Faethon bar and pool, who tirelessly served, drinks, snacks, icecream with a chat and a smile that never faded.

The rooms very clean and was cleaned daily.

We stayed on an all inclusive basis, the rooms where very clean, resort lovely with plenty to do and no shortage of beautiful views, the private beach coves were stunning

All our rooms were very clean & kept clean on a daily basis (the room maids were fab …)
There are many bars, Restuarants to use at this hotel, and the beech just a short stroll from the back of the grounds, gardens & plantation kept immaculately neat too
The food & drink served in the restaurants was very good, although Zorbas next to the pool was a little repetitive daily

but overall good views from the room(for older).Our room had fabulous cleaning, the maid always made sure to give our room a thorough clean everyday.

The room was spotlessly clean on arrival and you can choose to have it cleaned every day.

The cleanliness of the room was absolutely fantastic!

but other than that everything in the room was clean and perfect and serviced daily.

The friendliness of the staff, the cleanliness they keep in the rooms, as they do the complex.

I had a balcony which had the morning sun and then another one which had the evening sun overlooking the sea,

The room was clean and well looked after.

Iberostar Creta Panorama & Mare

price

bathroom

Parking

Wifi

Pool

Entertainment only in the evening and was very poor.

Evening entertainment is poor and if you are going for 2 weeks you may want to hire a car to escape as it will drive you nuts!

The food doesn't rotate and you get to enjoy the same poor quality food for lunch and dinner every night.

We had molds and poor air circulation in our bathroom. The previous room we also stayed in had a really bad sewage smell (probably because it was located at the end of the resort so close to a sewer system?!?)

We studied the reviews and noted that the majority were excellent, putting the poor reviews down to the usual ‘complaining for complaining’s sake’ cohort. The semi secluded (therefore,  romantic?)

Rooms are more like a 2 stars hotel and definitely not a 5stars hotel, and the hygiene is poor.

This hotel is generally not very good at all, some members of the staffing team do make it hard to write a poor review as they are exceptional.

but I don't think management are reading the reviews that mention poor food and drinks which is a shame.

but ask for filter coffee as the machine drinks are poor.

The hotel rooms are pretty tired and lacks a guest focus ( fax printed signs)
The bar is open until 11.30 and then closes with all inclusive drinks only being local beer and own label spirits
Breakfast is poor with no fresh justice that you would expect.

Spit fired lamb was as tough as old boots and beleaguered by a poor cat that looked like it had AIDS.

The food was very poor and did not vary during the week.

Food was mostly unedible and the choice was very poor.

A poor start, as allocated room was unaccepable.

however the drinks service if you sat indoors in the restaurant was poor as all waiting staff seemed to concentrate on the outside terrace dining area an ignore the indoor diners.

All in all, we enjoyed our stay, it was just such a shame the resaurant was so poor.

What is poor is that there is no free bottles water at either breakfast or dinner ( sparkling water at dinner is an expensive 5€).

but met a Welsh Couple Sue and Phil (fantastic couple) who had a superior suite and it was by far nothing like our room so we guessed it don't matter what you paid for as it looks to be a first come first served kind of room allocation, our room was basic, double bed, TV bathroom with bath and very poor overhead shower.

The room was clean and bright, the facilities excellent and we would without doubt, return here.

We arrived at Filion in the early hours and woke to the most stunning view of the mountains and down into Bali, our room was very comfortable and the housekeeping staff did a great job of keeping the room clean and tidy.

Room was spotless every time we came back from going out for the day.

The spacious, clean rooms with beautiful mountain views were the cherry on top.

Rooms are always cleaned to a high standard everyday with a good selection of food at the main restaurant  to cater for all of the family.

The rooms were cleaned every day and the food was amazing.

The rooms are clean and very well kept clean sheets and towels daily😊 The restaurant has a very extensive array of foods and something different daily 😊 staff are friendly and always willing to help 😊 would definitely recommend a visit to Bali or the island of Crete for some beautiful views and perfect sunshine holiday 😊😊

The rooms are kept so clean on a daily basis too.

The rooms were clean, you could tell that the workers try their best to clean them

Perfect location
Very nice people and hospitality
Very clean rooms!

From the luxurious rooms to the impeccable service, everything was top-notch.

Excellent hotel, very clean rooms and villas and a nice spa for perfect treatments.

However this is nowhere near a 5* hotel, 3* max

Pros:
- The reception staff (especially the saint of a woman in charge)
- that same woman kindly let us move rooms to a marginally better one
- the lovely waiter costas
-the food was ok most nights, just not 5* worthy…

Cons:
- The AWFUL hotel manager, when we complained there was no water for two evenings (therefore no showers or teeth brushing after travelling and being in 30+ degrees heat) we were told by him “there are real problems in the world like Paris riots”.

The ‘suite’ had filthy sofas, a leak under the sink where the bin had been placed and was full of water.

Bali beaches are beautiful and the water was so clear that you didn't want to get out of the sea.

Mythos beach is crammed with sunbeds on a very narrow strip of sand with green/murky water.

Milky water with a thick green scum like ring round the edge.

Food was waiting for us, bottled water and wine.

but your risking your live as on a main road with no foot path and has very steep hills, the pool was unclean for most of our time there, hotel rooms around the hotel involve lots of steep steps and hills I’m fairly fit but even I struggled, the drinks yes they do cocktails but these are made with deluted juice not fresh fruit juices these cocktails come at a cost and most of the cocktails contain raki and ouzo, we witnessed the bar staff adding tap water to the drinks also to water them down!

Horrendously rude manager, no running water in the room for multiple days, filthy rooms, average food, terrible spa treatments, 20 mins to get a drink at the bar , 3* at best .

As for the spa….the indoor pool is cold, the jacuzzi had no water and is a hot tub basically, you have to pay extra for the sauna (which wasn’t working during our stay), so another let down!

Unavailable on a couple of days due to no water supply, and the local alcohol very watered down.

Left without water for days at a time, apparently this is a common problem here.

We have also went a full day without any running water in the hotel whatsoever, meaning no toilet, taps, showers or drinks.

From the slim pickings of disgusting food, to not having water in our room for first 3 days and did not even give us an option to move room.

For starters we arrived to find no running water in our room (toilet, shower or sinks) this went on for three days and all the reception kept saying it would be back on in half an hour and never once offered us a room change.

During one breakfast & lunchtime there were no drinks available because the water supply to the hotel had been affected.

Rooms are not fully stocked as you get a kettle and bottled water

Filion Suites Resort & Spa

poor

water

Free parking

Free internet

Initially the drink and food prices look on the high side

The only critique is the quality of the dinner buffet at £50 per head for what it is, is way overpriced.

• The food and drinks were very expensive.

The buffet was really expensive (50 EUR per person and did not come with drinks).

There is a very limited ( well priced) kids menu at the a la cart restaurants.

We were glad we had packed our cafetiere and a supply of coffee, as the hotel morning coffee was expensive and of average quality.

The drinks are very expensive, as is the food at lunch and in the a la carte restaurants*.

Are flight wasn't till 10 pm and I went to reception to ask if it would be possible to pay for the room for the day I was told I didnt need to pay and this was a gift to us from them.

The next morning at breakfast before I had even sat down with my family a waitress came straight over to our table and announced ‘You didn’t pay for your water last night and you said you would pay by visa and I have had to pay out of my own money for your water’ - I mean it was mortifying …… in front of my family and other guests…… did she think I was going to run away from my £7000+ holiday so I didn’t have to pay 8€ for 2 bottles of water.

If you want to travel out and about it would probably be cheaper to rent a car than travel by taxi.

but very expensive, highlighted by the much lower prices in the villages and towns.

they even wanted to take 100 euros per day as cover reservation if you wanted to pay anything assigning to the room instead of paying it on the spot.

A taxi to panormos cost €8 each way were you’ll find a handful of shops bars and restaurants.

- Drinks in the bars are a bit too expensive.

No fire extinguishers anywhere, no price list behind doors, I really wonder if they are operating legit !

Alternatives weren't available, not even in our original, slightly cheaper category.

I was asked before they were delivered how I would pay….. visa I said.

but they didn't tell us, we just found out later, and when we asked, they say that we can surely use the shared pool, even though we didn't have any umbrella assigned to our rooms, so we should take other's umbrella, which would have been really awkward if the other room tenants would want it, as it was assigned to them.

My boyfriend then asked about the report for the key fob and we were told that no report like this even existed!

So at dinner, I then went to get ice cream, I asked one of the members of staff to check the ingredients on the side to make sure it defiantly did not contain gluten, which he assured me it didn’t.

The first time I asked some milk was put down and I had to explain that this is not good for cats and still no water was put down.

When it happened again i asked the waiter why give me Italian water when i'm in a Greek Isle is yours not drinkable ?

We left them behind and literally turned back a few meters later and when asked to the waiters if they saw it, everyone denies it.

There was some early morning noise from the deliveries, we had to request mattress toppers for the beds,

Maid service was daily in the morning and again to turn the beds down at night, we asked the evening service to come a little later as we were still in the room

•	I was disappointed we could not get a late check out, this service was offered in the letter which was provided to us before departure, we only requested the room for an extra 3 hours until 3pm and were happy to pay extra and were even more disappointed when it appeared that our room had not be touched when we walked past just before 3pm.

We asked for a late checkout (for the second time that week) my partner explained I had been unwell during the night.

It would be better if the waiter asked if we wanted tea or coffee when showing us to a table rather than having to wait another 5 minutes (minor

but only one worked ( even through we asked the pool man ) 
Our sunbeds were old and tatty and the cushions were stained.

We rang through to recpetion in the morning and asked for maintenance to check it.

Main restaurant is buffet style for breakfast and evening meal (men are requested to wear trousers and everyone did for the evening sitting) with so much choice I was overwhelmed.

but there was no encouragement to socialise with others and on one evening we were asked by the bar man, who was instructed by the owner to stop laughing so loud !

but no taxi at designated time, had to chase with reception, taxi 15 mins late and it was the same driver as before, asked porter to tell him not to use phone while driving, if it hadn't been so late I would have refused to travel with him but we were one of the last to check in, a stressful end to the holiday.

It's a joke when you have heard the rep advise people not to go on the local train over health and safety fears,as " we at TUI take health and safety very seriously " room service do not provide any coffee,soap ect other than that in the room on arrival, it took 2 request at reception and a wait of 18 hours to get a few sachets of coffee.

The room was clean and well appointed with hairdryer, kettle, mini fridge, safe.

The resort was also really clean and rooms had air conditioning.

I loved this trip , crew was so kind and helpfull.The room was clean , Beach was so clean and bar aside the drinks were so tasty, we enjoyed alot and we reccomend you also to come here and feel the unique experience.

The room was very clean and lacked nothing.

The room was clean all the time 
Great evening in the hotel 
A m a z i n g vacation

The maids were so lovely and ensured rooms were spotless and that our stay was perfect the little extras of fruit, chocolates just added to the feel good factor.

The room was very clean & modern, with a great walk in shower & double sinks.

The rooms are clean and housekeeping are absolutely brilliant.

The room was immaculately clean and spacious for a family of four.

Our sea view room was very clean and housekeeping were on point everyday.

Our rooms have been very clean and big, they had good air conditioning and a nice balcony as well!

All in all, the service is wonderful, the staff is super friendly, the food is great, the cleanliness of the rooms, the quality of the beach.

As there is tea/coffee making facilities this was fine.The room was clean, spacious and modern with efficient and quiet air con, beds are comfortable.

The rooms were clean and well maintained as were all public area’s.

Fantastic hotel, rooms very clean and comfortable.

The cleanest of the room was standard, they did a good job

Also you expect your room to be clean and not to find other people hair and soap split in the bathroom.

The Royal Blue Resort

request

although the hotel grounds are lovely there are no shop or bars around the hotel complex,you have to take the bus into town which takes about 40 minutes and costs €2 one way.

I only hope they keep the management team and staff, look after the gardens and don’t increase the price too much so we can go back !

Even if it is a bit far from the main cities there are busses and other transfer options for cheap prices.

And I should get the room I reserved with the money we paid.

but I decided not to go as the prices are horrendous!

drinks are expensive a 300 ml glass costs 4 euros and they only serve pepsi.

I hope the Hotel in the future will pay more attention to the gym , extends or removes time limit.

To conclude: variety of food is poor, we chose to have dinner in Rethymno, which is a shame because the money was already paid for hotel dinners.

People need to remember manners cost nothing and in most case if you treat people with respect they deserve you will get respect back.

My only criticism really is that on check in we were told that we would likely to be able to pay to keep our room on as it was check out at 11am and we have  a 5pm pick up.

Quite disappointing, You have many others better and cheaper options in Crete.

There isn't much beach and you have to pay for the sun beds at 4 euro a person.

However the Lobby Bar is disgraceful, and it can fully ruin your evening, knowing you are going to have to “battle” to be served the drink you ordered, and have paid for.

If you want a taxi, it'll cost about 25 Euro each way.

It was much cheaper and I got to see more of what Crete had to offer for a fraction of the cost.

but we did pay for said room & felt that’s not what we had.

The excursions are very expensive about double the price we have paid in other countries, that said the jeep safari is very good.

The food is great and the rooms are clean and spacious.

We had a room service everyday for a whole week, the room was clean and tidy.

Every day the room was cleaned to a high standard, beds made, fresh towels given and even some towel art and fresh flowers put on the double bed every single time.

Super clean rooms & fantastic food every single day.

The room was cleaned to a good standard daily.

The Hotel is exceptionally clean and the rooms are cleaned to a very high standard daily!

The Hotel & rooms are spotlessly clean, cleaned everyday.

From the reception (Georgia) to our maid (Eleni) who was in incredible and kept our room spotless and done more then was required of her.

I would also like to say a Big Thank You too to Eleftheria Klini who cleaned my room, she was just so lovely and she made sure my room was always clean and comfortable and she was so kind for giving me such a lovely gift to take back home.

Relaxing location in front of the sea, with well maintained pools and beach, a loot of activities for children, clean room, very nice staff!!!

The rooms were always clean and we were left towels and flowers on our bed everyday.

The hotel is spotless - my room was always immaculate, the gardens are absolutely beautiful.

!Room are clean everyday with fresh towels replace.

All staff friendly and the entertainment was ok rooms cleaned to a good standard.

the rooms are immaculate we stayed in a bungalow which over looked the sea it was lovely and cleaned everyday.

Finally, the room service maintained the rooms immaculately.

The maid kept our rooms 114 & 115 spotlessly clean which must have been some effort as my teenage sons are handwork!

Iberostar Selection Creta Marine

but for the money we paid, we expected better.

This was disappointing to hear as they had paid much less then us

but can incure addtional charges if using services.

Which is good having experienced other all inclusive resorts that charge extra for popular brands whereas it’s only the Tanquery gin, Ciroc vodka and a tequila that I cannot remember the name of that aren’t included.

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