It stunk, the customer service was awful, and the bathroom was falling apart.

Rooms were dark and cramped, without any amenities - ice machine out of service, iron broken, had to call for shampoo and soap - no hot water.

but the water pressure for the shower was the only problem!!

Bathroom was filthy as if it hadn't been cleaned before we arrived.

The only issues was the lack of hot water and didn’t have hand soap in the room when got it.

Room could be updated leaky shower head had a washcloth on top to keep from spraying phone reception poor in room.

Dated bathrooms in the guest rooms and thin sheets.

Bathroom dirty especially the hair in the shower.

We had a flooded carpet outside of our room with a fan running all night, and they were not willing to change our room until the second night when it was too late for us to change it.

they extended my checkout by 1 hour, so it could be used at either starbucks, the pyramid cafe, or the buffet in Excalibur (the only options for breakfast within walking distance) realized too late it had been infested with cockroaches when i turned on the bathroom light in the middle of the final night and three scattered on the counter (one was on my toothbrush).

I’ve never seen a hotel charge for refrigerator and then when delivered it doesn’t work properly and there is no rack inside to put your items.

No coffee, no body wash, no towel holder on shower door and check in was delayed.

the bathroom sink drain was absolutely disgusting, would back up with water, and stunk like sewage.

There were hairs in the shower, no shower gel in the container, hairs next to the toilet and dirty towel.

Toilet flooded, bathroom smelled like urine after they cleaned it!

Full trash cans, dirt towels all over, used bars of soap in the shower, dirty sink.

2 out of 4 elevators were out of order for our room section, digital keys didn't work, bathroom sink when turned on smelled like a sewer restraunts could not accommodate the crowds and knowing the crowds you have a dinner buffet could have helped alleviate some of that and overall way over priced

Bed wasn't made everyday, bathroom towels were never replaced.

Also, sharing soap dispensers is pretty gross, go back to individual packaged soaps and shampoos.

Much offered here, restaurants, entertainment, rooms were spacious and kept reasonably clean.

The rooms were great, place was huge and clean.

Luxor is clean, hospitable and walking distance to Allegiant stadium; plenty of entertainment aside from gaming; meal offerings abundant; easy access to tram for Strip exploring; rewards offered are of varying tastes.

The room was clean and everything functioned as it should.

The staff we encountered were great and for the room was clean.

Room was clean and updated and bed was comfortable, room was quiet.

The bed was comfortable and the room was clean.

My room was clean, quiet and comfortable and I had a great 3 day stay.

Great stay cant complain just in the future i wish they wouldn't take so long to bring me a iron, other then thay Great stay ill be back again for sure, everyone was Friendly, casino was clean didn't smell like cigarettes.

I always have a great stay in a 2 bedroom tower suite, clean, quiet and easy to access the other casinos.

but beds and pillows were very comfortable.

comfy bed, had a bar and fridge and nice view.

The bed was very comfortable and the shower was amazing.

Room was large, clean and the beds were very comfortable.

The bed was comfortable and the access to the strip was great.

Very roomy suite, comfortable bed, excellent air quality, quiet.

The room was a decent size, was clean, the beds were comfortable,

The beds were comfortable and it was pretty quiet.

Room was clean and the bed was comfortable.

View of the pools, comfortable beds, nice bathroom.

but were really spacious, clean and the bed was comfortable.

Food court is great like that they added more variety places to eat from .

Weekend getaway just pleasure road trip to relax and unwind from daily stress and everyday routine away from kids and work just tk relax ……….and play and drink and eat………………..an ovrrall great experience

and and he went out of his way to give us some vouchers to eat  at a Steakhouse call tenders here at the Luxor as a gift, he did this out of the kindness of his heart.

It had a variety of wellness options and places to eat.

Must eat at the deli great food and reasonable prices.

Enjoyed the shops and opportunities to eat and enjoy cocktails.

Easy access to everything, and great gods places to eat at!

ou get great clean spacious room and food to eat all night.

They had plenty of places to eat inside as well.

We were able to view a show and eat at different restaurants without having to leave the hotel.

Great shows in the Casino with lots of good places to eat!

From the time we checked in till we left, friendly staff, easy check in and check out, great service, nice clean rooms, decent places to eat, bus stop close by.

The buffet is good is you can eat a lot and the cafe is great for breakfast.

There are plenty of places to eat within the hotel and 24/7 convenient stores.

Also the food was expensive go to the strip to eat it's much cheaper  I love Vegas so much fun .

Good places to eat and the staff is always very accommodating.

Got to enjoy the pool area this last time, and will always stop and eat at Diablo's cantina at least once during my stay!

the resort is looking shabby and run down, carpets need cleaning, power wash the filthy parking elevators and walk way into the hotel.

Your elevators were turned off during the construction and no one notified your stafff so your staff could tell people that, the elevator was closed so we were stuck downstairs for a bit till we got help which was way later on.

elevators that don't work, dirty sheets and a broken bed, and employees who don't care and lack empathy.

Hot water took up to 10 minutes, bluetooth key on phone didn't work, elevators broke, internet worked intermittently.

The only bad thing we experienced was the elevators.

An hour wait in line for the one working elevator is ridiculous!

The same mess was on the carpeting in the halls and elevators several days in a row.

button for the elevator was hanging out of the wall by it's wires. Dangerous

Rooms are dated, halls are dirty, half elevators are broken (elevator wait time is 20 minutes), breakfast wait time is 30 minutes and it’s $30 per person (welcome to Vegas!).

The elevators are really dirty, slow and the emergency phone units are all bashed in.

Elevators are filthy , rooms , walls and restaurants too.

but multiple elevators are broken requiring you to walk long ways to go up/down.

We got stuck in the rundown inclination elevator, one of four was totally out of service.

Casino and Hotel is lacking entertainment the food choices are more fast food than restaurants it only offers a Mexican restaurant and the rooms can use a face lift my bathroom shower was leaking water on the floor.

Some rooms near the elevator can be a bit noisy.

The elevator cabs lobbies were terribly worn.

The elevators were a constant frustration.

The staff at the front desk were very friendly.

Very friendly and knowledgeable staff and the check in and check out processes were seamless.

My stay was great, lots of friendly people staying the night as well.

All staff we encountered was super friendly and very pleasant.

Employees make you feel welcome and do a great job of doing that very friendly staff.

The housekeepers were very nice and friendly.

The restaurant choices are good, I especially love Diablos and the entire staff that I interacted with are so nice and friendly.

Great stay great value the staff was very friendly and helpful would recommend friends and family members to stay at luxor convenient to the strip had pretty good luck if I had one complaint it would be the buffet for brunch the breakfast side was not good at all for the price of the buffet.

Staff were very accommodating and friendly.

Customer service was amazing and rooms were clean front desk was accessible pretty quick and friendly.

Other than that the rooms were clean, stuff was friendly, housekeeping was amazing and the overall experience was gr8!

but wish I didn't have to pay extra to not have a parking garage view for our 30 year anniversary,  Staff was very friendly and helpful.

The staff was friendly and the casino area was nice.

I will say that the front desk staff was helpful and friendly, and the food, while expensive, was of decent to high quality.

but now…the room was dingy and dirty, our view was ruined by a giant Doritos ad on the window, the restaurants and stores are way overpriced ($5.79 for a 16 Oz bottle of Diet Pepsi $6.99 for a small bag of gummy bears-ridiculous!)

I spent $79 on my room and it wasn't worth $20.

I had extensive issues with the individuals in the neighboring room arguing about illegal activity and being loud to the point I had to request security come address the issue at 5am.

then during the construcition a sewage pipe line broke and filled up every room on my floor with this horrid smell and it was not resolve and i had to stay in a friend room

I had to request to change rooms because the first one I was given had a pungent chemical odor.

It was a problem with the room they were unable to rectify it.

was too exhausted for another room change so just paid a house-keeper to come change the bedding quick. 2 out of 5 mornings i was woken by power tools renovating at 08:30,  the room beside me the first morning (was given a $65 credit and told it could be used towards "anything except the foodcourt" so put a couple Carrot Top tickets on the room.)

The rooms were dirty the carpet was sticky.

Only two were working when we visited and we had to wait pretty long to board one to get to our room.

but need renovations in rooms as a rewards member gaming frequently I thought it would be more pleasing so that I would want to gamble more.

The carpet in the room area of the casino smelled old and moldy.

Rooms are not nice casino is very tight food was mediocre at best not a very good Las Vegas weekend would not recommend staff was great just disappointed in room and food and the gaming cocktail waitress must have been on strike as well

Rooms were dirty and very dusty, the drains don’t work very well and very outdated .

The so-so:

The rooms in the pyramid itself were just regular.

Room was very dated (early 90s feel), un patched holes in the wall, shower water was cold, some of the lights were burnt out, refrigerators were an extra charge (~$30/day).

The room was clean, beds and pillows comfiest ever!

Rooms are well maintained by the cleaning staff, clean rooms, staff was extremely helpful with questions and  kind as well.

The room was clean and everything worked!

Room was clean, comfortable, and spacious.

Great stay, hotel was clean and rooms were very nice.

Rooms are always clean
Service is Great
Hospitality was great 
Casino has a great atmosphere 
Parking has easy Access

Some staff members were rude and disgusting.

but dirty doesn’t describe it , word applicable here is filthy.

Rooms are dated, Halls had smells and constant water and fans in hallway?

the smell of the room and dirty bathroom, almost dying in the elevator, or water falling from the floor above into buckets.

Really nasty (I was on the green elevators).

Room was not what I asked for no view and smelled out of door I always stay here

I had to switch rooms because some room around me was smoking, the smoke alarm would keep on going, and my room stink of cigarette smoke.

“Non smoking rooms” yet you can’t even breathe in them because of how strong the smell is.

Luxor is old, smelly and just not functioning at a standard that is expected for the money being spent here.

Thankfully, one of their staff did let me know that I was already checked out and to just toss the room keys on the counter and make my flight.

The only nice person was the front desk agent who found me a room after I agreed to an upgrade at additional cost.

Front desk manager tried to make me happy saying he would meet me half way then didn’t meet me half week.

Carrot Top, who I must say was surprisingly hilarious, also looked as if he had been sleeping out on the street.

All three casinos are close to the strip they are about a street across.

Our favorite stop during the day is the Back Street Deli that serves the BEST ONION RINGS EVER!

Wonderful rooms and good options…Bar was lit…Good music selections…Good restaurants options..Starbucks, tram across street to get to strip…Friendly staff they cleaned the room the entire stay every day.

Close to other casinos with east street free access.

Within walking distance of everything and right across the street  from the airport.

Direct walkways to neighboring casinos (Excalibur and Mandalay Bay), and literally across the street from the airport.

Another bonus is if you are Catholic trying to make mass on Sunday there is a fabulous shrine right across the street where we worshiped with almost 2000 people at mass!

There is a gas station across the street that has normal priced water, drinks, and snacks.

Access from this hotel to the street is quick and easy unlike some of the more maze like hotels.

Luxor is a perfect base for exploring the strip and freemont street or you don't have to go out the front doors as it has good food court casino and plenty of entertainment.

And getting to the meat of the strip via street bridges to New York New York or MGM Grand..

Enjoyed freemont street the most Cheaper for drinks and food.

The Tropicana across the street was a lot better and slightly cheaper.

We went to the old strip where the zip wires are, that was a great night out, loads of entertainment, street performers and bands playing.

If you walk outside down the street from from Excalibur approximately 2 long blocks you can catch another railcard to other hotels on the strip.

We really liked the location near within walking distance of the Excaliber, MGM and New York New York, all of them connected by walkways over the street!

4004 on level 4), which offers a decent view overlooking a street.

but it is connected to the next two closer hotel that has plenty of options and there is a CVS down the street.

Great family place to stay, Titanic exhibit was museum quality, very nice.

Casino was great and definitely recommend the Titanic exhibit.

but went to the Titanic exhibit which was very good.

We liked the atmosphere, the titanic exhibit was amazing.

I also love the Titanic exhibit, and the Bodies exhibit was also really interesting to see, both of which are right there.

The Titanic exhibit was absolutely amazing and authentic.

It is also conveniently located near the airport and attractions such as the wonderful Titanic exhibit, the interesting Bodies exhibit, and the fun Blue Man Group show.

Titanic exhibit was very interesting and educational.

The pyramid is my favorite hotel 
Been staying here for over 10 years 
The staff is amazing everywhere you go 
So much to do on the pyramid starting with great food courts and restaurants to titanic exhibition

the bodies and titanic exhibit were a must see and the flight bar kept it fun in between the jackpots and the big losses

The titanic exhibit is very well done and interesting.



What was good - food at the the Rice restuarant and the Titanic exhibit.

The Titanic exhibition in the hotel is excellent, there are various restaurants, shops and facilities that serve the hotel well.

Luxor Hotel & Casino

smell

bathroom

room

elevator

cleanliness

street

staff

friendly

room cleanliness

comfortable bed

titanic-exhibit

I expected a casino much like other Ontario casinos, I was so wrong……….

Way easier than going to the bridge and walking through the casino.

They are missing attention to details in the hotel like picking up glasses and bottles that are everywhere in the casino and just plain good housekeeping.

We got a voucher for $10 each for food at the hotel when we signed up for the casino rewards.

The casino, the coliseum, and the hotel take up a lot of real estate, so you have to walk a lot to get where you want to go.

We booked this hotel for a 1 night stay over the weekend  The hotel is directly connected to the casino for convenience.

The rooms are once again, a walk through the casino,

I got there several hours early valet, park the car my girlfriend showed up with valet parked her car we went did some visiting outside the casino.

Great parking options (Free parking in parking garage) Good options in food selection, nice to see it has a 24hr Tim Hortons in the Casino.

but you can’t take them from area to area or into the casino.

So, have to walk all they way back through the casino find a restaurant and eat.

They have a not-bad casino and that's it, otherwise I highly-recommend you don't throw your money in trash by coming here especially if you're looking solely for a hotel.

If you choose to not use valet, you can park across the street for free and drag your luggage across the walkway and about 1,000 yards through the casino floor to registration.

The casino is very clean and spacious with good slots, tables and restaurants.

Nice hotel with a large casino, very good selection of restaurants, and nice, spacious rooms.

The room was clean,  well decorated and comfortable.

The room was clean and large even with a king bed.

The beds were comfortable, it was very clean, and the bathroom was great too.

We enjoyed the entertainment, shopping, clean rooms, wonderful staff and food.

Anyway not going to complain about Caesars because their rooms are always clean, people very pleasant!

Bartender addressed the issue with two tries at finding a clean glass.

The service people are great, rooms are large and clean.

The room we received was clean for the most part.

Clean and quiet room with comfortable bed.

We went out to eat, and returned to the Casino, all the staff we encountered were friendly, front desk could take some pointers from them.

but also a fabulous all you can eat buffet, for which you may get a voucher !

It is simply a wonderful place to eat, sleep, game and last

Very good entertainment and the food is always good wherever you chose to eat.

Make sure you bring a bathing suit the pool is Right close by amazing places to eat and enjoy some slots we won some money it was a great experience for my daughter's 30th birthday

I have not found a better casino to visit, the staff is great and very friendly many places to eat and food is always great The rooms are top notch .

people friendly room was very nice and clean and a great place to stay anything that was not up to par or needed something there was no problem solving the issue, like to gamble and eat there as well lots of machines to play

This is a great place to gamble and/or just have a fun time at a bar or listening to music  Great Nite, Neros Steakhouse is absolutely fabulous, everything I eat there is superb and the staff are super helpful with choices of food and wine !

Nero's is my all time favorite place to eat when I stay at Caesar's Windsor and with Bradley as server - he is the best!

did not spend the night or eat there i like to play the table games and switch it up with slot play when i was there i discovered i didn't have any free play so host told me free would be available the next day until end of march

Don't waste your time or money on the buffet it has gone down significantly in the past few years, good place to eat is at Legends food is good and reasonably priced.

Love Windsor and all the good places to eat inside and outside.

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