I recommend this resort to anyone with or without children, they cater perfectly for both – my only advice being, children of any age who don’t have water safety smarts / can’t swim, will need extra close monitoring around the extensive pool and beach areas .

Thank you Patrick for your wine recommendations throughout the week!

but can already say that it is a 100% recommendation: great beach, very friendly staff and a delicious breakfast buffet. Rooms are spacy, nice and very clean, pool is large and clean, very good Thai, Japanese and Italian restaurant - additional beach and pool bars as well as specials (e. g. buffet at the beach)

Talking to guests and ready with information and advice.

Olive was unforgettable experiences, nice signature recommendation from Chef Enzo, super table set up and personalised service from Khun Mam, Khun Jay, Khun Whisky, Khun Bee, Khun Wat, Khun Krit, Khun Beauty (Noisy) and Olive team we cannot remember the names now.

Later we were transfered to The Bangkok Hospital Phuket where for the 1st week the Marriott Staff continued to provide care and advice with visits, flowers and finally our luggage, superbly packed and organised by the Concierge Wut, and Oil who accompanied him on his visit.

I also thank Linn for you support and advices.

Thanks to the fitness instructors, Mr. Don and Mr. Bom, for their very inspiring advice on practical fitness routines.

We were greeted at the on-site Thai restaurant last night by the head chef who knew we had booked into his restaurant, who proceeded to go through the menu with us offering advice and suggestions for my daughter.

They were always interactive, friendly and helpful for a recommendation on the food.

We were a group of 8 (combination of adults and kids) and had booked 3 rooms based on a friend’s recommendation.

That's general advice for Thailand btw noit just JWM.

We even requested for certain special dishes and chef Jai went out of his way to comply.Mr Shashawat took special care of us and gave good advise of where we could go and took care of our every need.

Other amenities
Good Gym, lovely deli, squash, table tennis 

Hotel advice:
- Stop people placing towels on chairs that they won't use for ages, we witnessed someone placing a towel on a greta location early morn

My only recommendation would be to offer a drinks service near the beach at sunset, I think this would be a great touch as the sunset is so amazing.

although sometimes busy, with free classes and really great staff, including some free boxing support, posture advice for equipment use, etc.

We had Thai language lessons (which we needed help with) and happy faces on coffee lots of helpful advice and educating from the Chef.

We will return and that's the best recommendation we can make! !

A very quiet location on a breath-taking beach.

I found the service team to be most friendly, including my server Nook, the assistant manager, Khun Oil, and the ladies and gentlemen who tended to the hot and iced coffee and tea station including Boy, Namtarn, Jay C, Namthip, Yim, Su, and the chefs, including Chef Jane (Commis 2) and Chef Pan - both of whom curated my smoked salmon scramble, Chef Fern at the pastry station who made the yummiest  Nutella and cashew nut crepes, aided by the trainee chef also called Fern, Executive Sous Chef Mohan Thakur who curated a delectable Indian vegetarian breakfast for me, consisting of poori, kachori, chole masala, and methi boondi - they truly made the Waterfront breakfast experience the highlight of my mornings at the JW Marriott Khao Lak!

Beautiful beach and have a library, bikes, table tennis table, billiard table etc.

A++++

Pooh, Tong, Sorn, James and Jay C, our Waterfront Restaurant waiting staff.

We had a Lagoon room which was just perfect, in Wing 1, which was very close to all restaurants and beach.

The highlights of our stay here are the peaceful and safe setting of the resort's beach for walking, swimming and body surfing, long and winding swimming pools and canals, and the very warm hospitality of the staff and management.

Just off the grounds on the beach side  is a locals enclave with a restaurant and two massage stands.

Level of service, cleanliness, facilities, accessible beach, food.

The pool , the beach and the kids zone are great!!

We took our lunch daily at the Beach Bar.

Although we enjoyed the incredible quality of the food at the hotel we did still forgo some meals to eat in Khao Lak and also at Be Friend restaurant on the beach right next to the hotel.

In addition to the pools, the gardens, the lawn and the beach, I was also extremely impressed by the lemongrass scent that already filled the room when I entered it and the French press that came with ground coffee.

The huge and interconnected pool is an incredible offer, and the direct beach access likewise.

It is definitely a place I would like to come and visit again and again, the nicest people work here and they are so skilled and attentive, they regularly bring ice water when you are lying on the beach.

Beach Bar plz look for Mr. Boom … one of best Mixologist… made me happy ever night … Wonderful..

The varied beach activities and long walks on endless stretches of pristine beaches were great.

I can recommend Olive Restaurant, Sakura Japanese, Drift, and the Beach Bar.

Similar properties can be found in Bali’s Nusa Dua area -

These are things you expect from a "Luxury" resort, and which we certainly got at our last Luxury Escapes Hilda's Grand Hyatt Nusa Dua.

Breakfast was fine and the Italian restaurant was excellent.

We also want to thank Pla, the manager of the Italian restaurant Olive, and of course all her staff who made our experience better. Now I have to save money and come back next year :)

The breakfast is very good and the Italian restaurant in the hotel is great!

), a yummy Gai Krua Kluea (fried chicken wings), and my favorite the Khao Khamin aka turmeric rice!

We had a Thai cooking lesson with a fantastic chef which made it a very memorable occasion and wonderful food.

As big fans of Italian and Indian food, Chef Enzo and Chef Mohan were just magnificent.

We are kosher observant people who eat vegetarian abroad.

We really enjoyed the crispy chicken burger from the food truck,

There was only one buffet dinner during the week we were there

I have been keeping my end of the bargain, by visiting the resort as often as time and money allow and by dining at the resort's bars and restaurants as much as I can afford, and I hope to remain your loyal customer for a long time to come.

Very awesome breakfasts and good Japanese, and Italian food.

The Saturday night Italian BBQ is a must .Freshfood imported from Italy.

Love to stay at marriott hotels..being gold elite member got an upgrade to pool access room.the pool is huge.beautiful resort and friendly staff.travelled with a baby and got baby cot and bottle steriliser.the breakfast is ok and could be better.too many flies.the weather was not that good..raining and cold so couldn't do outdoor activities.the Italian BBq buffet was amazing and tasty..must try..thank you for this memorable stay.

The breakfast buffet is enormous and very, very good, and the hotel has several fine restaurants -

Coffee at Deli is soooooo good it’s boosting my day.

They went out of their way to prepare dishes that my 6 year old daughter couldn't stop eating.

Without realize, i found that not only the food is great

JW Marriott Khao Lak Resort & Spa

advice

beach

nusa

restaurant

Everyone was so nice and helpful, from checking in, getting taxis, recommendations, and checking out.

Two of the hotel staff - Tuang and Brookes were really helpful during our stay, providing helpful advice on getting around, places to visit and helping with bookings.

4) Ate the salads by the pool which were good, Satays were dry and bland 5) Roberto gave us some good recommendations for food which we tried and thank him for the same.

Rich of flavor and I’d say “Best Butter chicken I never have” We met talented young Chef Amit, friendly, warm welcomed and walked us around the buffet with good recommendations, we were impressed with his hospitality and professional.

As a recommendation, if you are looking to spend a lot of time in the hotel, consider the club room.

But Front Staff enough to take care all guests and check-in process is quite fast with advise fully details for guest benefits.

My wife and I stayed here because of recommendation from  son who works and lives nearby.

During our two weekend stay, he was the go-to-person and always willing to dispense help and advise as well.

Irrespective of language, very kind and helpful, suggesting night markets nearby and offering information and recommendation on restaurants that provide free transport.

One advice I would give anyone booking to stay in the Outrigger,  is to book Club access.

We would particuarly like to highlight Karen, "club client services manager", who was a welcoming face each morning at the club breakfast, offered us great advice on trips to take (Phi Phi island is a must) and things to do, arranged our departure for us and exemplified the highest levels of service.

but provided recommendations to local sightseeing and beaches in Phuket and followed up to ensure all recommendations met our needs.

The pool was what we all enjoyed the most, a big pool overlooking the sea, a huge water slide and for us parents fresh coconut with local rum, an amazing recommendation by the staff.

but decided to try Outrigger on the recommendation of friends.

The head chef passed by, very tall, what a nice man and so knowledgeable., we followed his menu recommendations and he was spot on.The next day we also used the restaurant at the beach, enjoyed this also.

Special recommendation: The "Edgewater" restaurant directly on the seafront is the best way to have dinner.

The beach staff gave us little assistance ie fetch your own kit and carry everything yourself, no advice or instruction given.

many thanks to them for their input, assistance and recommendations.

We followed other peoples advice by buying drinks at the local beachfront shops at a fraction of the hotel price.

we can safely say that this hotel is one of the best in Thailand: good rooms, delicious food, perfect beach, excellent service, beautiful views.

but did enjoy casual lunches at the beach restaurant.

The hotel is situated right on bang Tao beach which is stunning!

There is a complimentary boat and bus shuttle to nearby Laguna shops and restaurants

The rooms are large and well appointed, the public areas spacious and the location between the beach and lagoon ideal.

It is at a good location in Laguna Complex, you can easily get to the beach.

Beach restaurants next door and little town in 5min with shops, supermarket, pharmacy, all you need

As a long term resident of the Laguna, this is a first
And will avoid the hotel in the future.

Hotel is located on the beach front which was very clean.A number of beach 
Bars/ restaurants  are nearby and offer excellent local and European food at very reasonable prices.Lots of young families having a most enjoyable time.

Love being able to go from the pool to the ocean so easily and taking the shuttle between ferry’s and tuk tuks between hotels and Canal village.

The beach is beautiful clean, The Front staff are kind and friendly.

For cocktail, we try Chalong bay rum which is authentic Phuket rum.

The restaurant next to the beach was mesmerising.

Gorgeous hotel, and quiet beach right on the door step.

There are a few bars/food places on the beach nearby

A great beach location with stunning views.

This resort has a great view , nice set up of breakfast , provide good selection of reakfast , nice club lounge and excellent staff !

The main part we enjoyed during our stay is the access to the Club Lounge.

The club lounge is lovely and surrounded by greenery and F&B was good.

We really enjoyed the Club Lounge last time and had hoped it would be as good.

The staffs are very courteous and the service standard of Housekeeping Staff, Food&Beverage Staff, Club Lounge as well as Front office is excellent.

The Club lounge was a fantastic additional benefit with a good selection of drinks and canapes in the evening.

Dont forget the cozy Voyager 47 Club Lounge , at the laguna, - serving tapas, cocktails, coffee, tea and drinks - delicious and relaxing in a very beautiful scenery.

The Voyager 47 Club Lounge was visually attractive and was near the lagoon with lots of seating areas near the water.

We had access the club lounge, this is a fab lounge the staff or amazing nothing is any trouble to them they are always smiling.

The service provided to us by the staff at the Club Lounge was excellent.

The restaurants were great and the club lounge was a bonus.

The only down side was the quality of the food in the Club Lounge, apart from that, everything was spot on.

I was a member of a club lounge, so I had access to drinks and snacks which was amazing,,,really worth paying for it.

beach access, gym, restaurant food, club lounge and the quality of the complimentary wine in the lounge was of a high standard.

We loved the breakfast in the Club Lounge.

the club lounge was the best we have ever experienced!

Staff in club lounge we’re friendly and courteous.

The club lounge was just fabulous The staff were so professional and attentive and the chefs are excellent providing 5 star canapes in the evening as taster sides from their Voyager 47 menu  with you'r coctails.

Definitely outside the norm for a club lounge anywhere on Asia.

Not the best hotel for couples as I would rate it a family resort with the pools and waterslide and many kids running around.

We had a great 9 night stay with our toddler.

Our room is spacious and the daybed was the perfect replacement for our daughters usual baby cot.

Recommended for family vacation with kids.

She helps us with organisation of daughter’s birthday, restaurants, zipline etc.

The hotel is very clean, meals are great and the room was perfect for us, a family with one child.

The pools are good and one good slide which kept the kids entertained for hours.

My daughter is a coeliac and the staff made a huge effort to make gluten free food.

I wish there could be a few more lifeguards to help ease the parents concerns with kids playing on the beach.

The location and facilities is just perfect specially for kids.

The pool is big and has a huge waterslide which the kids loved and shout out to the kids club and the team of caretakers.

The room was cleanliness  , many  thing for complomentary     , there are  many activities  ,the staff  a very helpful esspecially  Operator/ and foods very deliciuus,the pool  very  goods , and kid clib for children

this time we went there just for relaxing and playing with kids at swimming pool.

The pool area is ok suitable for families and kids.

The hotel in PhiPhi island and Pucket has several swimming pool where the kids can enjoying.

though is that they are very much marketed as a kid friendly family hotel.

/ a very friendly and fun receptionist lady (Thai) and a guy (we apologize that we can't remember their names)
> all of them remembered the names of our kids and made us feel home and welcomed
The taxi drivers where all also very friendly and helpful.

A special mention goes to Zin and Nusa from the club house who were exceptional, thank you.

A couple of grumbles in that smoking is allowed around the pool and the sun beds have seen better days.

There were so many kids around too and people were chain smoking 🙄

Hotel is looking old rooms were okay smelt damp tv had no Netflix 
We booked a sea view

One room smelled so bad that it burned our eyes.

I paid my room about 400usd per night and was full of coachroaches dirty all around bedsheet smelling bed and custoner service at its worse.

Outdated rooms, mildew smell, the pool is not maintained, the photos on the website do not reflect the reality, the dining room staff is not helpful.

The bread was stale beyond words, we couldn’t eat it.

We had tears in our sheets, the room smelt of damp, service is slow and the staff don’t seem to know much about the resort.

This is just disgusting and shows the type of management of this hotel.

The smell is too traumatising to go back.

Coffee bag without the filer in room can not help a coffee-lover.. 
the smell when we entered the room is excellent, I bought a bottle of lemongrass essence oil when we checked out.

It stinks with a combination of metallic/sulfurous odors.

Nor do I expect to smell a strong stench of the drains when using the sink.

9) The floor of the hotel room was filthy.

Dark ,musty and old.The bathroom was really tiny and no double basin.

Woke to a very loud diesel motor outside door and a huge fog of toxic gas.

241 had a strong smell of damp, so we asked to change.

but when we checked in it was a bit musty and my wife's allergy reacted badly to it, so they moved us immediately to a sea view room with a free upgrade.

Staff were very friendly and willing to help with anything.

The hotel has great facilities and wonderful staff.

The staff has been excellent, sincerely listening and supportive to make it our best stay possible.

Friendly and service minded Staff, great with the Kids.

The staff were polite and helpful which makes our booking in experience all the more difficult to fathom.

Fantastic hotel with friendly staff, delicious breakfast, choice of activities and sports,  and great location.

Staff deserve first mention as all are so amazing,friendly and helpful always smiling.

The staff remembered us from last time and always go out of their way to assist you.

Went there with my family, really nice staff and accommodation.

I would recommend nice view , quiet , good food , good breakfast , nice staff , staff friendly, I recommend for family is good.

We fell in love thanks to the great attitude all of the staff .

The staff at the hotel were absolutely superb.

Short holiday; great and relaxing stay; ground staff are extremely friendly and welcoming.

group of friends and one of a kind a wedding events..
All over this Saii Laguna Phuket.. is a lovely place to stay. .

Dec. 12-2023 at about 3.00 PM Drove to the hotel as was going to meet a friend in the lobby and was planning to book the Thai Restaurant  Mr Tomyam.

Its an attractive Thai style and requires investment (discreet refurbishment underway) 

We went there 3 nights and were stuffed with delicious thai dishes.

Restaurants were all very good with incredible thai and european food.

The cons - by Thai standards for the cost of this hotel it is genuinely sub-standard.

We had a great time there for the Thai new year Songkran weekend.

The staff are very Thai friendly and food is divers and good.

Thai boxing is also available by appointment on the hotel app, and one of the teachers for this class, Kwang, is very capable and kind.

We went out onto beach where you can get sunbeds for a 100 Thai baht and drinks and food much cheaper from locals.

Thai dance and Zumba dance were especially enjoyed by my child.

When u walk on the beach there are a few shacks where u can get local Thai food.

One can opt for different cuisines from Thai to Italian to Mediterranean.

From Muay Thai to Tennis he taught us so much.

Breakfast buffet ( ala carte ) was delicious with a choice of Western and Thai Food.

Some nights there were special buffets such as Thai Street Food, seafood, Thai buffet these were also excellent.

The Place very nice
Food very nice
Location near Airport

Beach area and belong have many Thai Food 
Love it !

The Thai are great with kids and our little one really bonded with Mo in the Voyager lounge.

SAii Laguna Phuket

smell

staff

club lounge

kid friendly

thai restaurant

Dave and Lea from the restaurant were very attentive during breakfast service and offered us sound advice on island activities.

It would have been nice to see management in the F&B outlets and walk about the hotel and if that were the case, the service would perhaps be a bit more efficient, friendly, accurate and accommodating (recommendations might would have been made at dinner?).

Our recommendation, if you can split your stay half at Shangri-La (for the awesome facilities) and half at Discovery Shores (for extraordinary service), then you’re getting the best of both worlds with their respective product offering.

Staff incredibly helpful- assisted with restaurant recommendations for my layover in Manila for my return home.

The staff are attentive, friendly and informative, and had some great recommendations when it came to trying local food and drink.

Special thanks to Arnel for his local knowledge and recommendations for things to see and do across Boracay.

My simple recommendation for day itinerary : Breakfast, some beach activity, kids zone, entertainment or go to D mall, swimming pool , fire dance and then dinner.

A recommendation for the hotel management is I would have loved to hear about any contributions they make to the local community in the information booklet in the bedrooms.

Amazing, amazing place - a HUGE recommendation, even if it's a just for a spot of luxury during your time in the Philippines! !

My final advice would be--just take Shangri-La.

Very good gym instructors,
you get personal attention,work out and advice.

It is really worthy of a 5 star recommendation.

Overall, the Shangri-la Boracay is one of the BEST 5-star resorts we have ever stayed at and we give it our HIGHEST RECOMMENDATION.

butler assigned to you for any advice or about anything that needs attending to.

If I were to "plus" the hotel, I would offer these minor advice: show Blu-Ray movies in the theater and equip the rooms with Blu-Ray players.

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