Overall, we would definitely recommend Sanctoo suites and villas, especially if you’re planning to visit Bali Zoo. We will be back :)

Me, My Wife and our Son Liam had our most amazing family time together and discovered the most exciting adventures in Bali Zoo with some of the exotic creatures and animals over there.

We also loved the fact that we were minutes away from Bali Zoo and can actually hear the lions roaring and the monkeys howling from the Sanctoo lobby.

We love the flexibility of visit to Bali zoo which was the highlight of my daughter’s stay in Sanctoo.

By staying here we got unlimited access to bali zoo which is exactly the main reason i stay here at first,

Furthermore, we received free tickets to Bali Zoo too!

Only 3mins walking distance to Bali Zoo, which is super convenience.

Included was unlimited access to the Bali zoo, a choice of animal feeding (feeding either elephant or tiger), and discounts on restaurant.

We can go to Bali Zoo as many times as we want during our stay.

Bali zoo is one of the most pleasant zoo we have visited around the world.

Our package included breakfast and free admission to the Bali Zoo which is adjacent to the hotel and can be reached within a few steps.

We had a pleasant stay in Sanctoo.. Everything was great, the room was big, the environment was so nice and we could go to the bali zoo without any additional cost..

We also had breakfast at Bali Zoo restaurant with Orang Utan 🤩

Other than unlimited access to Bali Zoo, Hotel are clean and well maintained, Eventhough not many choices of breakfast

Unlimited Free access to Bali Zoo for 2 person.

Bali zoo is so much fun, i highly recommend this hotel Sanctoo Suites and Villas

And of course this villa near to Bali Zoo

The breakfast was so nice 
A lot of spot for take a photos
Free entry to go to bali zoo
Its a wow place with complete scenery

We also get free access to Bali Zoo because stay at Sanctoo Villa.

I stayed on weekday, the reason i choosen this hotel because we got unlimited access to Bali Zoo..

We had no fridge to keep things cold  during our stay (5 nights) we were advised of this on this on check in, with staff stating that the fridge looking thing did not keep things cold and to use the fridge in the hotel kitchen (on our last night we realised that the was actually a fridge

but until 6.30PM the room key was still not delivered while my children were already cold swimming.

Breakfast is very limited, 1 hot and 1 cold drink included.

but none the less they were cold and extremely refreshing after a long flight.

And it arrived cold, no salt and pepper, no milk for tea,soggy bread, the bacon was just a couple of strips of fat and inedible,
Breakfast in the restaurant was disappointing too.

You move the controls a bit it becomes either too hot or too cold.

Having meals delivered to the room cost an extra 150,000 IDR, where as in all other places we stayed this was free, and when the meals did arrive they were cold and overall not very nice.

Whenever we ordered room service, it would arrive in 2 deliveries, always cold, for one of our dinners our food arrived and our cutlerly was not delivered until 15 mins later, for what we were paying we felt this was ridiculous.

We stayed for 2 nights with 2 kids (14 & 4 yrs old), eventhough we had extra bed for the older kid, our 4 year still got charged  Rp.

The shuttle service to Ubud Town is not ideal, only one car to town at 9am and return at 6pm so have to spend entire day in the ubud town if shuttle service is to be used and if you want to come go later or come back earlier it is 250,000 Indonesian Rupiah charge.

but they dont do it anymore but you can still have breakfast served to your villa with additional charges.

When checked out they give member card for us that give 10 % disc when book from their website.

They agreed to not charge me the third villa,

The food is terrible especially considering how much they charge you.

We were lucky enough to score a room here when they were charging promotional prices.

Bottom line; they still have a long way to go to be a proper Bali destination and be able to charge accordingly.

even though the manager confirmed, (2) charged 150k for a motorbike that actually belonged to an employee - she rode it over and gave it to us with the tank half empty.

One of the best parts is when the staff greeted us by name before we step into the lobby during midnight on the first day, and to receive a handwritten card with well-wishes from Wayan (General Manager).

Fast respon from housekeeping and the spa was superb!

Tri Datu is a symbol of three Gods namely Dewa Brahma (Red) The Creator, Dewa Wisnu (Black) The Keeper, and Dewa Siwa (White) The Fuser.

Got upgrade to Villa 4, we love the whole place & pool everything there is well cleaned.

Our villa was spacious and always cleaned twice a day, and they always ask if it is convenient for them to clean your room which is so lovely.

Room clean up staff made sure they are as invisible as possible and they came in near the evening time to prepare your beds for your night rest.

On the second day, I suddenly request honeymoon / romantic setup in our room and when I returned back from exploring Ubud, our room was cleaned and everything that I wanted is there.

but we were here 5 nights and found it all to be quite tasty and acceptable.

The food was good whilst not being amazing,

Big shout out to Mia and Ari in the restaurant for making this trip so special for us.

The restaurant had a varied menu with many Indonesian and western options - all of which that we tried were great.

Every morning we were greeted very well in the restaurant where we had our delicious breakfast, the staff very friendly to our son and always provide us with care and smiles.

The food was good, the only thing I would like to recommend was so alternative milk option for breakfast or smoothies (as we have a milk allergy)  .

We ate our breakfast & dinners there & the portions were not only more than enough

Food  9/10
The breakfast is compact, not to many selections,

Clean room, yummy foods and over-the-top services and hospitality from all of their staffs.

The Luxury Escapes menu offerings were appalling.

He is a kind and patient person

Sanctoo suites and villa offered great views and efficient staffs along with exquisite Balinese food to western dishes.

The hotel restaurant serves fantastic food at a very reasonable price for a 5 star property.

Breakfast is okay in variety and quality of the food

we had dinner at the restaurant with yummy food and friendly service.

but it was delicious and we can request vegetarian menu for our kids, Free foto session are great and last not the least staff are very friendly and helpful

During birthday celebration at their restaurant was also amazing.

The spa is brilliant, next to a waterfall and all the staff seemed very capable.

The spa was a very relaxing experience, my wife was pregnant during the visit and they were very courteous and adjusted treatments to make then suitable for her.

The spa is an absolute must-do, and definitely up there as one of the best spas I’ve been to.

The staff were delightful, the rooms were lovely and the spa was fantastic!!

This location, it’s staff, the spa treatments  and  villa was perfect for us!

There is also an on-site spa in the hotel that we patronised twice for massages, scub and a facial and it was extremely relaxing with the sounds of the waterfall as the treatments were administered.

Having a massage at the spa next to a waterfall was also a lovely experience.

Pretty great half open-air spa as well where you can see and hear the river gushing.

We also had a spa treatment while staying there and the spa location was breathtaking with a natural waterfall music on the background.

Awesome experience, good ambiance, beautiful villa and enjoy my river view room, good service for all staff 💛
Affordable SPA too.

If you are loooking to have a more laid back day, check out the sanctoo spa and wellness and treat yourself to a 60mins Balinese massage.

Breakfast with Orang Utan was one of the highlights and the spa is a must try.

Super friendly staff and Great place if you want to honeymoon and i recommend for the spa.

Wahyu Mandiri Tour, Syah painting, Purpa Fine Art Gallery Seminyak, Mother Huckers Axe Club, Alternative Beach, Dalem Kahyangan Temple, Bali Sea Turtle Society (BSTS), Bhava Spa Nusa Dua, Bali Camping, Tegal Wangi Beach, Okay Divers, Bali Quad Discovery Tours, Bali Training Centre, Little Papaya Spa, Brother Bali Adventure, Bayem Hill, Katak Yoga Shala, Archipelago Adventure, Eat Street, Pantai Batu Mejan (Echo Beach), Transmart Carrefour, KDongDing Local Culinary Journey - Day Class, Gilis Boat, Kuta Beach - Bali, Seseh Beach, Candid Photoshoot in Bali by Travographer, Nusa Bali Spa, Jimbaran Beach, Pantai Jimbaran Belitung, Pasih Uug Beach, Lake Yeh Malet, Balai Belajar Bali, Ostina 3 Fast Boat, Bingin Beach, Aloe Spa Nusa Penida, Canggu Villa & Cooking Retreat, PT.

Great spa also, we are enjoy our stay in this hotel.

You must try the spa, it such an amazing experience dan really pleasent.

The true pearl of this hotel is the state-of-art SPA offering an endless number of treatments to care for your body and mind.

went there for spa, bought voucher from traveloka
service is good
facilities complete
view is amazing
massage is ok, must choose suitable terapist, can request soft medium or hard for massage pressure
price value very good
super recommended

We just arrive from the airport and the massage by ms dewi and ms liana was very good and relaxing.

The most unfortunate aspect of this hotel package was that it was listed on the Luxury Escapes website.

When we arrived at the airport we were greeted really kindly and also given complentary drinks, which when listed in the description on the website, we did think it would be some form of local fresh fruit juices, something a little exotic

1) if you don't use their website for booking, you don't get access to basically all the amenities.

Lastly, before arriving there were many back and forth emails with the manager arguing that I didn't deserve the extra accommodations promised on the website because I used booking.com

Sep, 23, 2022

Sep, 9, 2022