The staff were all very nice, efficient, and helped arrange airport pick up and drop off.

What really made the trip extra special and relaxing were the staff, from Gede who met us at the airport and sent us there on departure, Agus who gave us a lift to Ubud central, the reception and restaurant staff , housekeeping, they were all very helpful and genuinely friendly and made us feel welcome.

Upon exiting airport i was greeted by Gede, he was very nice and professional and was always willing to help with whatever was needed.

We just arrive from the airport and the massage by ms dewi and ms liana was very good and relaxing.

Sanctoo Suites and Villa is a one hour drive away from Ngurah Rai International Airport, and a mere 20 minutes drive from Ubud.

First we were met by Putu, our kind and very knowledgeable driver who picked us up from the airport.

Agus, the driver who picked us and sent us to the airport was friendly and generous in sharing his local knowledge.

But when i stepped in Ngurah Rai Airport, all my anxious was melted away with the warmly greeted and politeness by Mr Agus.

With a luxury car that picks us up at the airport, it provides its own comfort in our 
journey from the airport to the hotel.

Was given a complimentary transport back to the airport.

They pick us up from airport to villa, check in was fast, explain the whole villa to us clearly.

As we booked directly from their website, our package included return airport transfers which were really useful and saved us the hassle of arranging our own.

This hotel is have a perfect location on the heart of Gianyar Regency, estimated 1 hour from Ngurah rai international airport and have strategic location for retreat.

It was only about 45 minutes from the airport as well (traffic wasn't bad when we went), so that was also a plus as we were headed there upon departure.

The staff are welcoming and extremely helpful, the only slight negative was that the food in the restaurant is fairly average.

Food in the restaurant for dinner was average for the dinners we had for our half board package , and we also tried the a la carte items which were slightly better.

The price level for restaurant and services is average.

Overall, we would definitely recommend Sanctoo suites and villas, especially if you’re planning to visit Bali Zoo. We will be back :)

Me, My Wife and our Son Liam had our most amazing family time together and discovered the most exciting adventures in Bali Zoo with some of the exotic creatures and animals over there.

We also loved the fact that we were minutes away from Bali Zoo and can actually hear the lions roaring and the monkeys howling from the Sanctoo lobby.

We love the flexibility of visit to Bali zoo which was the highlight of my daughter’s stay in Sanctoo.

By staying here we got unlimited access to bali zoo which is exactly the main reason i stay here at first,

Furthermore, we received free tickets to Bali Zoo too!

Only 3mins walking distance to Bali Zoo, which is super convenience.

Included was unlimited access to the Bali zoo, a choice of animal feeding (feeding either elephant or tiger), and discounts on restaurant.

We can go to Bali Zoo as many times as we want during our stay.

Bali zoo is one of the most pleasant zoo we have visited around the world.

Our package included breakfast and free admission to the Bali Zoo which is adjacent to the hotel and can be reached within a few steps.

We had a pleasant stay in Sanctoo.. Everything was great, the room was big, the environment was so nice and we could go to the bali zoo without any additional cost..

We also had breakfast at Bali Zoo restaurant with Orang Utan 🤩

Other than unlimited access to Bali Zoo, Hotel are clean and well maintained, Eventhough not many choices of breakfast

Unlimited Free access to Bali Zoo for 2 person.

Bali zoo is so much fun, i highly recommend this hotel Sanctoo Suites and Villas

And of course this villa near to Bali Zoo

The breakfast was so nice 
A lot of spot for take a photos
Free entry to go to bali zoo
Its a wow place with complete scenery

We also get free access to Bali Zoo because stay at Sanctoo Villa.

I stayed on weekday, the reason i choosen this hotel because we got unlimited access to Bali Zoo..

Just grab your wrist band from the reception on your way over (the zoo entrance is right opposite the reception and if you lose or rip off your band they replace them no worries)

Overall we really couldn’t fault our stay at Sanctoo.

I wish someone owned up to it rather than ignore it.

Lastly, before arriving there were many back and forth emails with the manager arguing that I didn't deserve the extra accommodations promised on the website because I used booking.com

but we were here 5 nights and found it all to be quite tasty and acceptable.

The food was good whilst not being amazing,

Big shout out to Mia and Ari in the restaurant for making this trip so special for us.

The restaurant had a varied menu with many Indonesian and western options - all of which that we tried were great.

Every morning we were greeted very well in the restaurant where we had our delicious breakfast, the staff very friendly to our son and always provide us with care and smiles.

The food was good, the only thing I would like to recommend was so alternative milk option for breakfast or smoothies (as we have a milk allergy)  .

We ate our breakfast & dinners there & the portions were not only more than enough

Food  9/10
The breakfast is compact, not to many selections,

Clean room, yummy foods and over-the-top services and hospitality from all of their staffs.

The Luxury Escapes menu offerings were appalling.

He is a kind and patient person

Sanctoo suites and villa offered great views and efficient staffs along with exquisite Balinese food to western dishes.

The hotel restaurant serves fantastic food at a very reasonable price for a 5 star property.

Breakfast is okay in variety and quality of the food

we had dinner at the restaurant with yummy food and friendly service.

but it was delicious and we can request vegetarian menu for our kids, Free foto session are great and last not the least staff are very friendly and helpful

During birthday celebration at their restaurant was also amazing.

The spa is brilliant, next to a waterfall and all the staff seemed very capable.

The spa was a very relaxing experience, my wife was pregnant during the visit and they were very courteous and adjusted treatments to make then suitable for her.

The spa is an absolute must-do, and definitely up there as one of the best spas I’ve been to.

The staff were delightful, the rooms were lovely and the spa was fantastic!!

This location, it’s staff, the spa treatments  and  villa was perfect for us!

There is also an on-site spa in the hotel that we patronised twice for massages, scub and a facial and it was extremely relaxing with the sounds of the waterfall as the treatments were administered.

Having a massage at the spa next to a waterfall was also a lovely experience.

Pretty great half open-air spa as well where you can see and hear the river gushing.

We also had a spa treatment while staying there and the spa location was breathtaking with a natural waterfall music on the background.

Awesome experience, good ambiance, beautiful villa and enjoy my river view room, good service for all staff 💛
Affordable SPA too.

If you are loooking to have a more laid back day, check out the sanctoo spa and wellness and treat yourself to a 60mins Balinese massage.

Breakfast with Orang Utan was one of the highlights and the spa is a must try.

Super friendly staff and Great place if you want to honeymoon and i recommend for the spa.

Wahyu Mandiri Tour, Syah painting, Purpa Fine Art Gallery Seminyak, Mother Huckers Axe Club, Alternative Beach, Dalem Kahyangan Temple, Bali Sea Turtle Society (BSTS), Bhava Spa Nusa Dua, Bali Camping, Tegal Wangi Beach, Okay Divers, Bali Quad Discovery Tours, Bali Training Centre, Little Papaya Spa, Brother Bali Adventure, Bayem Hill, Katak Yoga Shala, Archipelago Adventure, Eat Street, Pantai Batu Mejan (Echo Beach), Transmart Carrefour, KDongDing Local Culinary Journey - Day Class, Gilis Boat, Kuta Beach - Bali, Seseh Beach, Candid Photoshoot in Bali by Travographer, Nusa Bali Spa, Jimbaran Beach, Pantai Jimbaran Belitung, Pasih Uug Beach, Lake Yeh Malet, Balai Belajar Bali, Ostina 3 Fast Boat, Bingin Beach, Aloe Spa Nusa Penida, Canggu Villa & Cooking Retreat, PT.

Great spa also, we are enjoy our stay in this hotel.

You must try the spa, it such an amazing experience dan really pleasent.

The true pearl of this hotel is the state-of-art SPA offering an endless number of treatments to care for your body and mind.

went there for spa, bought voucher from traveloka
service is good
facilities complete
view is amazing
massage is ok, must choose suitable terapist, can request soft medium or hard for massage pressure
price value very good
super recommended

When checked out they give member card for us that give 10 % disc when book from their website.

1) if you don't use their website for booking, you don't get access to basically all the amenities.

Sanctoo Suites & Villas

website reservation

average

fault

restaurant

bali-zoo

Driver that picked us up from airport was terrific so things started great.

couple of time i take them for dinner and they said they will wait when i get there they said we got airport so give us half which i did

Good:
-Location
-Speed of room service / laundry service
-Friendly staff
-Spacious and clean suites
-Daily cleaning 
-Lively hotel with plenty of kids
-Airport transfer service works flawlessly 

Improvements are needed in the following areas:
-Mastering of the English language by ALL staff.

though you get a fixed rate car to the airport.

Our taxi driver from airport described Sanur as above.

For the second time this year we spent our one night stopover (from Nusa Lembongan to the airport) at Paradise Plaza Suites and we were not disappointed.

We made a direct booking, which saved money and came with return transfers from the airport and free drinks each day (a 2 hour slot at either lunch or dinner) which required no additional purchases of food.

The location is not so far from the airport and very peaceful town, sanur.

It is a great place to stay and we use it to begin and end our trips to Bali as it is only 20 mins from the airport.

But what made our trip exceptional were the little bonuses here and there, such as 

1) an awesome driver who picked us up from the airport (an arrangement by the hotel) and subsequently became our driver plus informal guide for the next few days of excursions!

We arranged our airport transport direct with hotel & were greeted by Denon on our arrival with a cheerful smile who drove  us to the suites.

We were driven from the airport to the suite.

We were picked up by Ketut from the airport and we used him as a driver to take us anywhere we wanted.

We also used one of the taxi drivers affiliated with the hotel to go to the waterpark in Kuta, a 7 hour tour, fabric shopping in Denpasar, and back to the airport.

The hotel Manager quickly arranged a driver for us and sent us to the airport at no charge!

We were then taken to the airport by a driver arranged again by the hotel.

It is located on the bypass road so is easy to access less than half an hour without too much traffic from the airport.

We were originally booked for 2 nights at Paradise Plaza Suites, due to the volcano erupting and airport closures we had an extra 7 nights.

The hotel will organise airport transfers with their own drivers - very convenient when flying in at a ridiculous Jetstar hour.

Driver waiting and on time at the airport.

We can highly recommend Bali Zoo and the Bali Bird Park.

Good location, an easy walk out the back gate to beach and shops.

Fresh hotel atmosphere with just couple minutes walking time to reach beautiful Sanur beach.

10 minute walk to the beach and great shops.

Very close to the beach and dock for ferries to Nusa Penida and walking distance to several restaurants.

Wahyu Mandiri Tour, Jalan Legian, Seminyak Village, Petitenget Temple, Canggu Villa & Cooking Retreat, Nelayan Beach, Sawangan Beach, Balangan Beach, Pura Gede Luhur Batu Ngaus, Bali Nature Land Tour - Private Day Tours, Suluban Beach, Pura Ulun Siwi, Wayan Tours, Yeh Panes Hot Spring, Suweca Bali Tour, Semaya One Fast Cruise, Blue Lagoon Beach, Renon Square, Mahadeva Art Gallery, Nacivet Art Gallery, Jalan Raya Kerobokan, Adi Tour Guide, JL.

The staff were friendly, rooms were cleaned very well, the spa was nice and the shuttle service to the shops and beach was an added bonus.

but the shuttle bus drops you to the centre of Sanur or the beach every hour.

Shuttle bus to beach and supermarket was great too.

10 min walk to main shopping area ,Restaurants and beach area.

Splash club
Daily activities for kids
Hotel shuttle bus every hour to the main parts and beach at Sanur with return.

We found Prime Plaza Suites in Sanur an absolute pleasure to stay at.From the Very Friendly and Helpful Staff at the Resort to the Beautiful Facilities.Also the Sanur Beach was only a 15-30 minute walk pending on your fitness,once there we found the Beach Absolutely Beautiful with a Huge Variety of Restaurants to Dine in.I would Highly Recommend Prime Plaza Suites to Anybody Travelling to Bali,Particularily in Sanur.

A lovely calm beach, perfect for children.

Went to get shuttle 'bus' to the beach as it comes once an hour,  the van was full so we waited an extra 15 mins for a van to come get us and another family to take us to the beach.

We used the complimentary bus a lot to get around to markets, supermarket and the sands beach club.

The shuttle to Saur was great, and there is a back gate that made walking down to the beach a breeze, i just wish they'd keep it open later than 6pm when the bus stops - this is prime time for getting down to Sanur beach and the nightlife - all in all it was a great place for the money, and a LOT of room for the kids with the kitchenette and cable tv - will definitely return, especially if they have a reno!

Allocated area on the beach for prime plaza guests.

We stayed in a nice clean and very spacious suite with a balcony overlooking pool area.

Beautiful, clean, helpful staff  meals fabulous, breakfast fantastic.

Clean anf comfort room, that refresh your power for next tasks.

The rooms and grounds are immaculately clean and the beds comfortable.

Lovely clean pool cannot compliment them enough.

The rooms are very spacious, clean and comfortable with everything you need and if we asked for anything it was brought promptly.

room was clean and everything was okay, except for the internet connection.

Again the restaurant was very clean, cutlery was wrapped and staff were always sanitising.

The Prime Plaza Suites Sanur - Bali is near these landmarks: Putu Bali Tour, Bali Wake Park, Caow Eng Bio Chinese Buddhist Temple, DMZ Bali 3D Art Museum, Lovina Tours, Waterbom Bali, Double Six Beach, Kinship bali tour, Batu Belig Beach, Perancak Beach, Canggu Beach, Samasta Lifestyle Village, Uluwatu Temple, Taman Ayun Temple, Tanah Lot Temple, Sangeh Monkey Forest, Aan Secret Waterfall, Kelingking Beach, Freedive Nusa, Payangan Market, Nusa Penida Info, ESD Bali Tour, Bias Tugel Beach, Taman Festival, Benoa Harbour, Pura Penataran Er Jeruk, Legian Beach, Kharisma Antiques Bali, Seminyak Beach, Flow Beauty Lab, Batu Bolong Beach, Jimbaran Bay, Pandawa Beach, Ogoh-Ogoh Museum, Taman Mumbul, Apnea Penida, Kusamba Traditional Salt Mining, Ocean Swing Nusa Penida, ESD Bali Tour, Cempaka Belimbing Cycling & Trekking, Bajra Sandhi Monument, Garlic Lane, Nyaman Gallery, Beachwalk Shopping Center, Petitenget Beach, Casa Home Spa, Berawa Beach, Jimbaran Fish Market, Bali Dirt Bikes, Pererenan Beach, Sangeh Traditional Village - Day Tours, Tanah Lot Cycling Tours, Saraswati Temple, Ulu Watu Beach, Bali Njoey Bike Tour, Blue Lagoon Beach, PT.

Bed super comfortable , rooms are very clean and grounds are well kept .

Accommodation amazing, tidy and cleaned daily.

We stayed in both the 2 and 3 bed options and they were spacious, clean and comfortable!

The rooms were modern, spacious and sparkling clean.

Had a 3 bedroom apartment which was very spacious, clean and main bedroom with own bathroom.

The place is extraordinarily clean and tidy.

Food was nice, room was spacious, clean and comfortable.

Rooms are really spacious for a family with great clean facilities.

We had a slight problem with our bill (due to my mistake) and this was fixed immediately without issue and hotel apologising profusely for the error.

but to those senior needs a energy to reach the second floor due to there was no elevator.

Also after having to check out three nights earlier then usual due to gov corona virus etc, they very kindly refunded us, which they didn’t have to do.

even though it was dark inside due to no sunlight.

We unfortunately had to leave our stroller behind (due to a mix up with weight limit) and in Kuta they had strollers you could hire direct from the hotel for $5 per day.

but due to that hotel being disgusting we checked out and moved to the Prime Plaza Suites where my son and his family were staying.

Interior of room is starting to show heavy usage and is probably due for a full refurbishment in a year or so,

but almost quicker to walk due to traffic & one-way streets.

To be certain there was not a misunderstanding due to our language barrier I had an Indonesian friend call to speak with the hotel the next day and again we were told they had not been found.

Only the room slightly gave me goosebumps due to the low light.

however taxi require after 6pm due to back gate closing.

When we checked in when room was ready we were given a 10% discount voucher (which we gained through Expedia due to booking previous holidays with them before) This gave us 10% off spa treatments, all food (including room service) and non alcoholic drinks.

Complete breakdown of communication due to lack of English understanding.

however due to the volcano we noticed that there were not many people in the hotel.

We asked to move rooms due to dogs barking in the Neighbourhood and were told that rooms were full and we could move later.

but due to having 2 kids under 4 with us this time decided to try the suites.

Only drawback of the hotel location is that you cannot easily access Main Street Sanur by foot in the evening or return to the hotel due to the rear entry of the hotel being closed off for security reasons.

The kids did not want to leave the hotel at all, due to this pool!

I was a little bit sceptical at first due to my first experience of a Balinease massage at a previous hotel

We did change rooms at one point due to noisy neighbours,

Coming through the front, off a very busy road is incredibly dangerous in the dark.

We found Semminyak too busy with traffic and dangerous for kids,

It is locked up at 6pm so if you return or want to leave later, you are more or less forced to get a taxi as the walk along the main road is pretty dangerous.

I have only two small moans - firstly, the beach area allocated to the Suites has moved to a more shady area largely under trees and it was difficult to get sun beds actually in the sun.

However we spent most of our time downstairs in the very inviting, shady pool areas.

The gate leads to a lane that has a pretty uneven surface, no lighting and feels a little dodgy.

We stayed here for 6 nights from February 5 th we paid $172 per night for 2 bedroom suite it was really clean and nice to stay in.the only down side was the laneway to the Main Street can get busy with moped bikes my children are 6&8 so it wasn't that bad with smaller children it could be a bit dangerous as the laneways are narrow.

You can't walk via the front entrance, it's quite unsafe (even the pavement is unsafe with large holes in the path), and a very long route, particularly with kids.

My only suggestion is to perhaps consider upgrading the kids playground equipment next to the kids pool - it must have been installed when hotel was originally built is very tired, verging on dangerous - would make the area a bit more appealing and safe particularly for small children.

but unfortunately the alternative path from the front of the hotel isn't safe to walk on if you have a stroller and is a bit dodgy and dark.

The main pool deck area is dangerous and slippery when wet.

I totally understand why this back gate is locked at 6pm as you should not attempt to walk this lane with children after dark it would be very dangerous traffic wise etc and why take the risk when a taxi home is only AUD$5.

however it is a residential area and we had a scary incident with dogs that ran out of a property and attempted to attack our young son.

We loved the pool area, the only negative is that the daybeds could do with upgrading, they were old and could not be moved into shady areas.

And at night (it got darker earlier than we expected) there was very little lighting in or around the pool, which we felt was unsafe trying to keep track of the kids.

The resort, the huge rooms, the staff, the food and the cleaning keeps us coming back again and again!

Breakfast buffet was nice with a good variety of breakfast cuisine available.

Great facilities for family at this hotel, kids have so much fun, food is good we’ll priced something there for anyone.

Served from 6.30-10.30am each morning which was perfect in case we wanted a late start or needed to eat before leaving for a day trip.

It's also an easy walk out the back gate to the local shops and restaurants.

The room service provided various food options.

Great friendly staff beautiful food very clean rooms and massive.

It’s a short walk to the Main Street of Sanur where there’s lots of shops and restaurants

moreover, after check out time, i visited the restaurant for an online meeting and ordered lunch,

There's also heaps of warungs along there if you want to eat cheaply.

Everything we needed organise food when we didn’t want to go out.

Rooms are spacious and private, the food was great, especially the local dishes.

We had the free flow drinks package which was great and combined with the food options on offer, we did not have to venture far meaning more relaxing pool time!

However this is locked at 6pm, it would be great if management would leave it open till 8 or 9pm to accommodate going out for dinner.

Bathrooms on the small side considering how big the room was

The only downside to the apartment is the bathrooms are quite small - hard to fit 2 people in there at once.

The bathroom was small, door almost touched the toilet bowl.

Bathrooms are very small, not ideal for large people.

Our apartment was huge, except the bathrooms were a bit on the small side.

Otherwise comparing to kitchen size the bathroom is tiny, two people hardly can be there at one time.

The only thing I would think isn’t on par is the very small bathroom

They are enormous, the living area and bedrooms are huge, the bathrooms are small,

The main bedroom was a good size and the minor bedroom and bathrooms were very small.

They could do with a second DVD player in another room and the bathrooms are quite small and dated,

however the bathrooms were way too small.

although the bathroom was a little small when trying the bath 2 kids at a time and fit an adult in too.

Bathrooms are tiny and not functional at all.

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