We had the worst nights sleep of our lives on extremely hard beds, we requested extra pillows from Reception and were delivered two stained pillows (there were quite a few dark brown patches) that we then had to put into the pillowcases.

but this is only my personal opinion,  not enough lighting for working or reading after dark.

The rooms might need a little updating as the blue walls leave the rooms a little dark.

We had room 104 on the first floor and it was rather dark (walls are painted dark blue).

however the room we had was seemed to be very dark and painted a very dark blue.

The bathroom was very dark and outdated also.

Even with every single lamp switched on,  the room was still far too dark and dingy.

however, was small and dark, made so by the one small window, the darkish blue paint, and the absence of any effective lighting.

but the room had no soul and was quite dark, despite being on the last floor.

We had a standard room, rather small, very dark blue painted walls, which made the room look dark and not welcoming.

Besides that, the rooms are dark  and awfully designed.

The uninspired dark colored rooms and the overall dated feel doesn't make the stay a particularly cheerful experience,

My room - 416, had very small windows and therefore it was dark, made more so by the all blue walls.

On the subject of lights I found some areas of the room were too dark and I couldn't, for instance, read the instructions on using the safe because there wasn't enough light.

Reception staff really friendly and helpful.

Staff were very friendly and helpful and always someone on reception available to assist.

Friendly, helpful staff,  the receptionists, dining room staff and the hospitality people.

The welcome drink was good too and the bar tender was really friendly too and recommended places to ser locally.

I have to say that staff at the reception was always very friendly and willing to help in any occasion.

The room was clean and tasteful , reception was friendly and helpful.

The staff were all very friendly and helpful.

The staff were friendly and the rooms were very well equipped, spacious and comfortable.

On the day of departure there was another receptionist, Crystyna, at the desk.I'm used to friendly and helpful hotel stuff

Lots of choice both cooked and continental, all great quality
Staff helpful and friendly and provide you with a map.

We use Accor Hotels, including Mercure, when travelling and whilst this hotel is in a good location and staff were friendly enough we were not overly impressed with the hotel.

Check-in was fast and the receptionist was friendly.

Stayed here in October 2018 for one night before travelling onwards.I found the staff to be very helpful and friendly both at check-in and departure.

Great location, friendly staff, spacious rooms, kettle in the room.

The breakfast was good and the staff is friendly.

Rooms are in poor condition - old and tired and needs a complete renovation.

the reception service was very poor , the receptionist does not seem able to accomplish her duty in line with the style of Accor.

Privilege room was very poor and not worth any extra.

however the coffee was quite poor in terms of quality.

Food - poor buffet choice very standard and breakfast - not great.

Our stay was unfortunately spoilt by poor staff and what can only be assumed as 'penny pinching' by Mercure.

The fixtures lighting were poor and we could not use the window for a little bit of natural light because it faced a back-view terrace that we had to share with another 3 rooms.

but the poor lighting could be hiding a multitude of sins.

but the carpet in the hallway leading from the lifts (there are 2) was in pretty poor condition and the walls were scuffed.

One poor man came down dead on the time breakfast finished .. And was grabbing food before it disappeared . Wrong.

The lighting is extremely poor, no ceiling lights just bedside lamps.

Breakfast is very poor and is more of hostel /motel  level, 4.

Light fitting hanging out of the ceiling in the bathroom,poor Internet.

The breakfast is extremely poor for a 4-stars hotel!

Reception area and bar area like most Italian hotels was poor.

Hard as nails bed (with matching pillows)
The breakfast was pretty poor, dry bread, warm milk, an inadequate selection, no fresh fruit.

Good location, good staff, clean rooms, big western style bathroom.

However a phone call to the reception quickly resolved this and the receptionist brought a set of towels to our room.

The reception area was bright and welcoming.

I really want to slate this hotel because of the service we received from a particular receptionist,

Superior room with good wifi and desks and two chairs. Clean.

It was easy to access, at check in and actually through out our stay the staff was welcoming and polite.

Reception staff were nit very knowledgeable about the local area.

Also staff were very informative and provided plenty of information.

Love the location, the breakfast and the reception lady .

Location is great and staff was polite and that's about it.

We mentioned the paint smell to the front desk, and were very rudely received.

Carpets are worn and stained, walls falling apart etc.

In both rooms, as well as the hallways, wear is very visible on the walls, carpets, and door frames.

but all we had was a brick wall and roof tile view.

Dull dingy room some light bulbs not working marked walls badly stained carpet .

The purple color on the walls is not the best option, the renovation will definitely comes handy.

The second thing was not really high standard of cleaning the carpet was simply dirty and there were cracks on the walls all around.

but showing signs of severe wear and tear, marked wall and carpets suffering from a lack of tlc.

The only thing we don’t like, is the blue colored walls and ceilings. everething is just too much blue :)

The walls were painted a cringing "bleu marin" 80's style with multiple patches "fixed" in a slightly different nuance.

It's obvious that the hotel needs some working ( chipped wall paint, old curtains.

Bathrooms have silver paint from mid way up the wall to the roof.

but on the other floors the walls are completely scratched by the housekeeping carts and room's doors are damaged.

Rooms are awful we were in a upgraded room and as in previous reviews the walls and ceilings were blue, bathrooms are painted silver and look like a tin can.

The blue colour of the walls makes it a bit dim inside.

The shower cabin didn't completely close and there were a few scratches/black stripes on one of the walls, which I assume were left by someone who had previously stayed in the room.

Mercure Bergamo Palazzo Dolci

wall

dark

poor

Paid private parking nearby

Free High Speed Internet (WiFi)

Bar / lounge

The room was very small, far too warm and where lacking real air conditioning could not be made comfortable.

Only issue in room was heating as too hot

After asking repeatedly at the front desk for relief, they finally admitted that they could not set the thermostat cooler.

Rooms are nice, just AC is sometimes tricky and loud, so it's better to switch it off during the night if you have light sleep.

The drawback is the hotel rooms are dated, and the air con is not the most effective.

We did have one issue with water leaking from the air con unit

However, the air conditioning was non existent.

Ironically it might be cooler here when it’s hotter, if you see what I mean as in the summer the aircon would be available.

No bar and non-functioning air-con bring this to three stars from four.

The heating worked only periodically: it's not funny in october.

We realize Europeans do not use as much a/c as Americans

Parking is limited and moderately accessible 2 single beds kind of stiff mattress Internet speed was slow A/C was not up to the task in summer heat

- Finally I'm not a big fan of the whole 'diarrhea-colored fake wood with fake gold-plated ornaments' concept that supposedly gives Best Western its charm,

Unfortunately there was a slightly offensive smell that hung about the room during our stay which disappeared after the aircon had been on for a few minutes.

Staff were extremely helpful and courteous, one downside is the poor air conditioning in the rooms, units are seemingly too small for the rooms.

The air conditioning in the rooms could have been better .

Reception was warm and friendly the room was excellent and the breakfast too was great!!

Just returned from stay here great hotel ideal for exploring Bergamo and the old town which is a must,rooms very comfortable try and get a city view one well worth it,staff friendly and helpful and breakfast in the morning was excellent enough choice considering it was continental

The rooms were spacious and quiet and the service was friendly and helpful.

The staff were friendly and helpful at all times.

Absolutely perfect location in the midst of the hight street shops, restaurants and a stones throw from the Old City accessible by Funicular.Staff at reception ,restaurant and room services were so friendly and helpful.A special word of thanks to Verdiana-Cristina who organised our stay from Dublin.

The staff was very attentive and friendly.

Everything was fine, new and well appointed hotel, well kept, clean, good standard and friendly staff.

This hotel was very clean, staff was friendly and the bed was very comfortable.

One star goes for the location and the other star goes to polite and friendly staff.

All the staff in this hotel were  lovely, friendly, very helpful and truly helped to make our stay special.

comfortable rooms, friendly staff, decent internet and decent Breakfast.

The hotel staff are very welcoming and the hotel is excellently located - the rooms are comfortable s clean staff friendly and the hotel is in easy walking distance to citta alta - great value for money and highly recommended

Friendly, comfortable, service-minded, professional.

Really central location, great breakfast and friendly staff.

Staff was extremely friendly, especially at the reception desk, always ready to provide advice and recommendations in so far as restaurants and transportation is concerned.

Personnel very helpful, friendly, approachable for everything.

You will find this friendly clean hotel is central to all the things you will want to do and visit in Bergamo.

The rooms are small with a very soft bed.

The room was small, disappointing given we stayed for a week. .

We booked and prepaid a 'de luxe' room and got a small one with a very small bathroom /with poor quality toiletries/.

Room we had was very small, 2 twin beds together and another bed across the bottom for our 6 year old.

The room was small which is typical in Italy,

Very welcoming reception, immaculately clean, good breakfast included.

We really enjoyed our stay, the staff were very helpful and accommodating.

but it was good value for money and the staff were polite, it was clean, well located and I felt secure.

The staff mostly was very helpful and service minded.

Rooms are lovely breakfast also excellent and the staff first class. EXCELLENT.

When we showed the front desk the picture of what we booked they were disinterested in helping us.

Helpful staff, great services and perfect location close to public transportation are some of the advantages!

Everything worked out in the end because of the helpful staff.

Best Western Hotel Cappello D'Oro

small room

Paid private parking on-site

Fitness Center with Gym / Workout Room

Very friendly staff, everything went well!

Very friendly staff from check in, to cleaning staff to the breakfast staff and a fabulous breakfast.

Very nice Hotel and friendly staff, good city centre position, good value for your money.

The NH hotel in Bergamo is a very comfortable hotel, with very friendly and helpful staff, an excellent breakfast.

Good location - near Bus- and Train station, cleanliness, very friendly stuff, good price-value ratio,
quiet street, close to the center, excellent mattresses in the room, fitness, good breakfast, spacious bathroom,

Staff were very friendly and helpful, the room was beautiful and clean and the heating system easy to manage.

Staff very friendly, breakfast service atrocious.

Breakfast was prepared and served by a friendly young lady with plenty of brrakfast options available.The staff are kind and helpful and the hotel was clean and tidy.

Hi my son and I stayed at this hotel earlier in the month , we had a lovely stay , nice friendly hotel , our hotel room was very clean and comfortable.

Staff were excellent, friendly, helpful and professional.

I am coming regularly to Bergamo, and I am always enjoying staying at the NH Hotel: the location is super convenient, the staff competent and friendly, and the overall experience excellent.

Good,clean hotel, perfect breakfast to start the day,staff is friendly and helpful.We arrived early in the morning and coffee was offered,room was available round 10 in the morning :-).

All service personnel was very friendly and helpful.

Very good hotel great access for the bus/train station 
Staff very helpful and friendly
Some good restaurants near by short walk to the citti bassa and bus stops right outside for journey to either airport or city Alta 

Only issue room not dirty

The staff were always friendly and helpful.

but then ok. Room small, dark but comfortable.

Our room was a bit too small, no place for luggage at all.

I disliked the room because was small and doesn't look as beautiful as the picture.

Rooms are a little small perhaps and possibly more storage room and hangers for clothes

The rooms are small and looks not so perfect.

We left our luggage tag and secure storage in small room beside the reception.

The rooms are very small and due to small windows also very dark.

The room is small compared to the newer Best Western / Hotel Piemontese about a block away.

Rooms are very small and bed are not comfortable at all.

but very small room, old CRT TV (we couldn’t tune any channel, only music), no tea making facilities and small uncomfortable bed, especially thin common brown uncovered blanket only with sheet (not duvet) – it‘s not standard for 4* hotels.

The room was very small and only 2 English speaking channels (CNN and Eurosport)..the in room movies are €11 each

Lovely bathroom with piped sound from the tv in the bedroom.

Service is fantastic, all personnel are nice and ready to support.

Breakfast was very good and staff very politely and helpful.

Great hotel with wonderful staff, the room might not be the newest

The staff are truly incredibly helpful, kind, professional and accommodating to maximise your experience.

The hotel is of high quality: good position near the city center, room very clean, kindliness of personnel, high quality breakfast for food and service as well.

A second desk manager could not move her / his ass to help the customers in the line. Incredible!

Staff are excellent, breakfast phenomenal and the hotel is immaculate.

The staff are attentive, helpful, kind and professional.

I found it difficult to adjust the water temperature, couldn't locate the drain lever and there was water around my ankles, and the soap dispenser didn't work properly.

The water temperature was not consistent and fluctuated significantly 2 seconds from hot to cold, making it impossible to have a comfortable shower.

Apart from that the shower/bath did not drain so ended up showering in 10 inches of water!

There was  water heater and complimentary tea/coffee sachet in the room for use.

Unfortunately this was one of the most disappointing upgrades we had as we were given a room with serious water issues in the bathroom.

Walls were patched up and had visable water damage.

If I remember it correctly, they don't provide free bottled mineral water in the room, so in case you need some, you can always use the auto selling machines just across the street!

I was also disappointed that our room had apparently suffered some kind of water damage and the repairs were pretty shoddy.

The en-suite bathroom was tiled in an unfortunate mottled grey-brown that gave the impression of water damage

A very reluctant receptionist agreed to give us a jug of hot water to make a hot drink

Little bit disappointing was a water pressure in the bath - very low.

Water pressure in the bathroom was excellent, only downside was they only have one of those half shower doors that seem popular in Europe for some reason.

though about the water pressure in the room, a shower took ages!

The water pressure was really bad and it really took away from the enjoyment of the room.

although hot food had run out by 9am and hot water for tea/coffee provided was cold.

NH Bergamo

water

It was very busy place with many hundreds people  crossing forth and back.

but I expect it was because the hotel was not busy) and we have stayed in about 14 hotels / apartments in Bergamo and the Petronilla would not be in my top 3.

It did not matter that they were busy trying to take care of other guests, they made everything seem effortless.

The staff couldn't be more friendly and helpful.

The hotel itself has an exceptional breakfast, super friendly staff and rooms clean and lovely.

The staff were amazing and we had many chats with all of them so friendly and welcoming.

Friendly staff provide a warm welcome to a charming atmosphere with clean,
Modern rooms and spacious bathrooms.

They were so helpful, friendly and professional.

Very friendly and very helpful with local information, making restaurant reservations on our behalf, kind greetings on arrival and throughout our stay.

The lady who runs the Petronilla is friendly, efficient and treats people as guests in her own home as opposed to patrons of a hotel.

The staff are super friendly and helpful.

The hostess (and so is the entire staff) is very friendly, helpful and a real polyglot.

I cannot say enough about the warm welcome and friendly service offered by the Petronilla team.

Nicely located in the  center town of Bergamo with a very friendly staff.

Special mention to Uta who did everything to make us feel welcome and who is a memorable and incredibly friendly character.

A beautiful hotel ideally situated , the staff are friendly and really could not be more welcoming.

A very small team, very friendly and helpful.

Fluent in several languages, her friendly and always helpful attitude has the gift of making you feel at home and have the impression that you have known her for a long time.

every aspect of this hotel is excellent.. the staff, rooms, breakfast and extra attention to detail along with a very personalised service made staying here a real treat.. Ute was amazing and her warmth and friendly approach impressed us greatly.. we couldn't recommend this hotel enough..

Charming room   Ours had a small leather sofa in shape of baseball mitt.

Our room was also a little small for a triple.

The only time we heard anything from the courtyard was one evening when some other guests were out there smoking (plus smoke drifting in

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