Arrived at the bus station to find this hotel a 5 minute walk away.

The hotel is located near city centre as well as train / bus station.

The train and bus station are also a short walk away.

The hotel is perfectly located close to the rail station and bus station, where you can take train or bus to majority of the cities in Italy.

Very central hotel very close to all amenities including a 7min walk tot he train and bus station.

Location is excellent , 4 minute walk from train/ bus station and less then 15 minutes walk to the funicular to Città Alta

Fantastic location close to train and bus station 5 minute walk away.

The one in the bus station is good value.

Wouldn't hesitate to recommend this Hotel, 5 mins walk from the train and bus station and 15 mins from the airport.

Pros 

Great location - within walking distance to train and bus station, bars and restaurants and shops.

Very close to the train station and bus station.

Great hotel very modern and clean breakfast excellent .handy to train station and bus station .hairdryer in bathroom .staff very pleasant.friday market just across rd brilliant .had great time weather excellent .only 1hr on train to Milan fantastic

Mercure has excellent location a short walk from traoin/bus station.

The bus station is the major link to the Bergamo Airport, with regular services both to the airport and the Citte Alto, just out of the new Bergamo city.

We stayed at the Palazzo Dolci 12th to the 14th Feb.
Great place great stuff and excellent service 
Breakfast was also excellent.with a wide selection from English to continental, also it is very close to the bus station on two minute walk

This hotel is a short walk to the bus station which connects bergamo airport.

You can get a bus to and from the airport from the Bus station and the journey only takes about 20 minutes.

It is very near the airport bus stop AND just a short walk to the bus station.

This hotel is in a excellent location just 200 yards from Railway Station and Bus Station where the Airport Bus stops.

A Mercure city hotel near to everywear,train station,bus station,city center,funicolare to alta citta,all the points of interest is 05-10-15 maximum minutes walking distance.A lot of food choices near 2-3 minutes.Like a hotel is a little bit tired 

We had the worst nights sleep of our lives on extremely hard beds, we requested extra pillows from Reception and were delivered two stained pillows (there were quite a few dark brown patches) that we then had to put into the pillowcases.

but this is only my personal opinion,  not enough lighting for working or reading after dark.

The rooms might need a little updating as the blue walls leave the rooms a little dark.

We had room 104 on the first floor and it was rather dark (walls are painted dark blue).

however the room we had was seemed to be very dark and painted a very dark blue.

The bathroom was very dark and outdated also.

Even with every single lamp switched on,  the room was still far too dark and dingy.

however, was small and dark, made so by the one small window, the darkish blue paint, and the absence of any effective lighting.

but the room had no soul and was quite dark, despite being on the last floor.

We had a standard room, rather small, very dark blue painted walls, which made the room look dark and not welcoming.

Besides that, the rooms are dark  and awfully designed.

The uninspired dark colored rooms and the overall dated feel doesn't make the stay a particularly cheerful experience,

My room - 416, had very small windows and therefore it was dark, made more so by the all blue walls.

On the subject of lights I found some areas of the room were too dark and I couldn't, for instance, read the instructions on using the safe because there wasn't enough light.

Reception staff really friendly and helpful.

Staff were very friendly and helpful and always someone on reception available to assist.

Friendly, helpful staff,  the receptionists, dining room staff and the hospitality people.

The welcome drink was good too and the bar tender was really friendly too and recommended places to ser locally.

I have to say that staff at the reception was always very friendly and willing to help in any occasion.

The room was clean and tasteful , reception was friendly and helpful.

The staff were all very friendly and helpful.

The staff were friendly and the rooms were very well equipped, spacious and comfortable.

On the day of departure there was another receptionist, Crystyna, at the desk.I'm used to friendly and helpful hotel stuff

Lots of choice both cooked and continental, all great quality
Staff helpful and friendly and provide you with a map.

We use Accor Hotels, including Mercure, when travelling and whilst this hotel is in a good location and staff were friendly enough we were not overly impressed with the hotel.

Check-in was fast and the receptionist was friendly.

Stayed here in October 2018 for one night before travelling onwards.I found the staff to be very helpful and friendly both at check-in and departure.

Great location, friendly staff, spacious rooms, kettle in the room.

The breakfast was good and the staff is friendly.

Rooms are in poor condition - old and tired and needs a complete renovation.

the reception service was very poor , the receptionist does not seem able to accomplish her duty in line with the style of Accor.

Privilege room was very poor and not worth any extra.

however the coffee was quite poor in terms of quality.

Food - poor buffet choice very standard and breakfast - not great.

Our stay was unfortunately spoilt by poor staff and what can only be assumed as 'penny pinching' by Mercure.

The fixtures lighting were poor and we could not use the window for a little bit of natural light because it faced a back-view terrace that we had to share with another 3 rooms.

but the poor lighting could be hiding a multitude of sins.

but the carpet in the hallway leading from the lifts (there are 2) was in pretty poor condition and the walls were scuffed.

One poor man came down dead on the time breakfast finished .. And was grabbing food before it disappeared . Wrong.

The lighting is extremely poor, no ceiling lights just bedside lamps.

Breakfast is very poor and is more of hostel /motel  level, 4.

Light fitting hanging out of the ceiling in the bathroom,poor Internet.

The breakfast is extremely poor for a 4-stars hotel!

Reception area and bar area like most Italian hotels was poor.

Hard as nails bed (with matching pillows)
The breakfast was pretty poor, dry bread, warm milk, an inadequate selection, no fresh fruit.

Good location, good staff, clean rooms, big western style bathroom.

However a phone call to the reception quickly resolved this and the receptionist brought a set of towels to our room.

The reception area was bright and welcoming.

I really want to slate this hotel because of the service we received from a particular receptionist,

Superior room with good wifi and desks and two chairs. Clean.

It was easy to access, at check in and actually through out our stay the staff was welcoming and polite.

Reception staff were nit very knowledgeable about the local area.

Also staff were very informative and provided plenty of information.

Love the location, the breakfast and the reception lady .

Location is great and staff was polite and that's about it.

We mentioned the paint smell to the front desk, and were very rudely received.

Great position to walk up to the funicular and down to the station.

Hotel is conveniently located to both bus and train stations and a number of lovely restaurants and cafes near by

Area is good and not run down considering its by the station

Pleasant staff, great breakfast, a stone's throw from the station and an easy walk to all the sights.

The hotel is 5 minutes from bus and train stations.

15 to 20 mins walk to Citta Alta fernicular station.

We really appreciate great location of the hotel, near the bus and rail station.

Situated close to the bus and rail station, with the shops and funicular station nearby, this hotel is very convenient for the traveller and visitor.

Go straight out the front doors of the station, walk through the plaza, and go one block straight ahead.

It is easy to get to from the airport because there is a bus from the airport to the station, which is only a very short walk away.

Ideal location nr to the station, easy access to the airport (bus).

We caught a train into Milan one afternoon which was quite easy as the station was at the end of the street about five minutes walk  from the hotel.

It’s easy to get to from the station and even closer to the airport bus.

Hotel was in good location, not too far from bus and rail stations.

The Towm of Clusone is alo worth a visit .It has a market in Monday. Take tram fro Bergamo to Albino and bus to Clusone (bus ticket from Tabac outside tram station)

Location is excellent with the train and bus stations close bye and a short walk to the funicular with access to the old city.

Comfortable beds, few minutes from station, walking distance (15min) from train to upper city, we liked the rooms on backyard (although the laundry truck came 4am), wifi very good, we went for higher category with higher ceiling

Hotel is located in a very short walking distance from Bergamo station.

We were in room 208 which had a little balcony with a nice view over the Xmas markets and down the street to the station.

The hotel is centrally located close to the train station and only a short walk to the trail up to Old Town.

Very close to the train station and bus to the airport.

Hotel is located near to the train station approx.

but also in close proximity of the train station if you plan on making a day trip to Milan or Brescia.

It is within a walking distance from the train station.

This hotel is in a great location just near the train station and surrounded by restaurants.

Good stuff
Very near train station - 5 min walk.

The location was fantastic near to the train station and city centre.

The only positive points are location, close to train station and walking distance from old city.

The hotel is well located near the railway station and close to bus stops to airport and to the Alta Citta.

Located very close to train station 3min walk.

The hotel is located near the train station with frequent trains to Milano and other cities.

The best thing about this hotel is its price and proximity to the train station.

It is within a walking distance from the train station and if you choose to go by car there is a public parking available (20 euros a day) within 10 steps from the hotel.

The hotel is very close to the train station (3-4 minute walk) which was great as we went to Milan on the Saturday (50 minutes on the train direct) and Lecco, Lake Como on the Sunday (40 minutes on the train and direct again.

Close to the train station and lots of quality restaurants close by.

Great location,- close to train station, so very convenient.

Carpets are worn and stained, walls falling apart etc.

In both rooms, as well as the hallways, wear is very visible on the walls, carpets, and door frames.

but all we had was a brick wall and roof tile view.

Dull dingy room some light bulbs not working marked walls badly stained carpet .

The purple color on the walls is not the best option, the renovation will definitely comes handy.

The second thing was not really high standard of cleaning the carpet was simply dirty and there were cracks on the walls all around.

but showing signs of severe wear and tear, marked wall and carpets suffering from a lack of tlc.

The only thing we don’t like, is the blue colored walls and ceilings. everething is just too much blue :)

The walls were painted a cringing "bleu marin" 80's style with multiple patches "fixed" in a slightly different nuance.

It's obvious that the hotel needs some working ( chipped wall paint, old curtains.

Bathrooms have silver paint from mid way up the wall to the roof.

but on the other floors the walls are completely scratched by the housekeeping carts and room's doors are damaged.

Rooms are awful we were in a upgraded room and as in previous reviews the walls and ceilings were blue, bathrooms are painted silver and look like a tin can.

The blue colour of the walls makes it a bit dim inside.

The shower cabin didn't completely close and there were a few scratches/black stripes on one of the walls, which I assume were left by someone who had previously stayed in the room.

Mercure Bergamo Palazzo Dolci

wall

dark

poor

train-station proximity

bus-station

station

The room was very small, far too warm and where lacking real air conditioning could not be made comfortable.

Only issue in room was heating as too hot

After asking repeatedly at the front desk for relief, they finally admitted that they could not set the thermostat cooler.

Rooms are nice, just AC is sometimes tricky and loud, so it's better to switch it off during the night if you have light sleep.

The drawback is the hotel rooms are dated, and the air con is not the most effective.

We did have one issue with water leaking from the air con unit

However, the air conditioning was non existent.

Ironically it might be cooler here when it’s hotter, if you see what I mean as in the summer the aircon would be available.

No bar and non-functioning air-con bring this to three stars from four.

The heating worked only periodically: it's not funny in october.

We realize Europeans do not use as much a/c as Americans

Parking is limited and moderately accessible 2 single beds kind of stiff mattress Internet speed was slow A/C was not up to the task in summer heat

- Finally I'm not a big fan of the whole 'diarrhea-colored fake wood with fake gold-plated ornaments' concept that supposedly gives Best Western its charm,

Unfortunately there was a slightly offensive smell that hung about the room during our stay which disappeared after the aircon had been on for a few minutes.

Staff were extremely helpful and courteous, one downside is the poor air conditioning in the rooms, units are seemingly too small for the rooms.

The air conditioning in the rooms could have been better .

We stayed only one night on the way north and the location is excellent, very near to the airport and to the railway station and easily found from the motorway too.

Likewise if coming from or going to the Bergamo Airport, the bus stop for the No.

15 steps to the bus station, in the city and to/from the airport.

It's biggest attraction was location, less than 10 minutes from the station (where the airport bus also stops) and near the shops and 10 mins from the funicular.

Shops and restaurants are very close and the bus stop to the airport and the Orio centre is right outside the hotel.

The Best Western Hotel Cappello D'Oro is near these landmarks: Oriocenter, Oasi Verde, Chiesa di San Nicolo Vescovo, Rotonda di San Tomè, Chiesa Madonna dello Zuccarello, Chiesa della Conversione di San Paolo Apostolo, Castello di Malgra', Santuario della Madonna dell'Olmo, Birrificio Artigianale Adda, Cascina del Benessere, Chiesa Parrocchiale di Santa Maria Assunta, Santuario Madonna della Cornabusa, Chiesa di San Giovanni Battista, Globo Centro Commerciale, Lago di Sartirana, Bio Spa Caréra, Castello Visconteo, Museo del Tessile, Castello Bonomi, Parco Sola Cabiati, Berlucchi Winery, Il lungolago, Chiesa di Sant'Andrea, Chiesa di Sant'Eugenio, Mulino di Baresi, Cantina 1701 Franciacorta, Villa Taverna, Piana Di San Tomaso, Chiesa di San Defendente, Parco di Monza, Il Parco Azzurro dei Germani, Franciacorta International Circuit Daniel Bonara, Parrocchia San Giuliano, Parrocchia di San Giorgio, Centro Storico di Gromo, Palazzo Mondadori, Santuario Madonna del Ghisallo, Airport Bus - Azienda Trasporti Bergamo, Parrocchia Santissimo Redentore, Sportindoor, Museo del Falegname Tino Sana, Parrocchia San Bartolomeo, Baret, In Time - Escape Room, San Paolo d'Argon Benedectine Abbey, Torre Medioevale Turascia, Chiesa di San Bernardo, Parrocchia Santa Maria Assunta, Movie Planet Busnago Globo, Villa delle Ortensie, Palazzo Rubini, Chiesa di San Gottardo, Cappella dei Caduti, Faccoli Franciacorta, Chiesa dei SS. MM.

Super location, just 15 minutes from the airport and the bus stops right outside the hotel.

had one night stay after late arrival to Bergamo airport before going to Milan next day.

Nice hotel with walking distance to the Old Bergamo and only 15 min by taxi to the airport.

My daughter and I stayed the night in Bergamo before heading to Venice  since her flight was arriving in Bergamo late and mine landed in Linate airport earlier in the afternoon.

There is a bus stop right outside the hotel which goes straight to the airport.

Easy access from airport and within walking distance of the upper and lower towns.

The bus stop for the airport bus is just outside the Hotel and that's another positive considering that the bus ticket to the airport costs only €2.30.

The airport bus (BGY) stops practically in the lobby and costs all of €2.30 !!! !

Each time I travel to Bergamo I enjoy staying in this Hotel.Friendly staff, a very good breakfast and comfortable modern rooms.Easy access from/to airport or train station.

For people coming from Bergamo airport, bus stop is 50m away from hotel.

It is also just a short taxi ride from the airport.

The bus stop is literally in front of the entrance - easy ride to Airport or Citta Alta.

What a great hotel in a fantastic location a short cab ride from the airport or a short walk from the train station or a bus to outside the hotel.

The airport is only fifteen minutes outside the town, Bergamo is a prosperous town and has fabulous bars, restaurants, cafes and the shopping is excellent.

The location is perfect as a bus stop is situated just outside the door.

The hotel is excellently located and the airport bus stop is right outside the front door with buses every 15 minutes from very early morning until midnight.

This hotel can offer you everything you want.Great location (in front of the hotel is bus stop to airport and to the historical Citta alta-number 1),friendly and helpfull stuff (they answer you on every question,have maps,print you boarding pass for free etc),delicious breakfast (f.o-they offer lactose free milk ☝️ what is rare to see in the hotels),clean rooms and comfortable bed!

Must visit the old town, very quaint, old and interesting.Cheap bus passes available, with buses running to the airport every 15 mins for 2 euros, with the bus stop right outside the hotel door.

The bus stop a few steps away also provided quick and easy access to the old city, which was our primary destination.

Bus 1 which stops outside the funicular stop, stops opposite the hotel.

Got the airport bus 1a.cost 2 euro or get a 3 day ticket in airport office for 7euro.allows you 3 days hop on and off all local buses and the funiculars..airport bus stops outside hotel.

The airport bus stops right outside the hotel.

If you are coming directly from the airport the bus stop is next to the doors of the hotel.

The airport bus stop (both to and from) is situated outside the hotel.

Bus was very busy after stopping at the train station bus stop.

Service - friendly and helpful
4. Location - Right in the middle of town, next to bus stops to airport, station and the Old Town (No.1 bus to airport is right outside (no need for taxis!)

Reception was warm and friendly the room was excellent and the breakfast too was great!!

Just returned from stay here great hotel ideal for exploring Bergamo and the old town which is a must,rooms very comfortable try and get a city view one well worth it,staff friendly and helpful and breakfast in the morning was excellent enough choice considering it was continental

The rooms were spacious and quiet and the service was friendly and helpful.

The staff were friendly and helpful at all times.

Absolutely perfect location in the midst of the hight street shops, restaurants and a stones throw from the Old City accessible by Funicular.Staff at reception ,restaurant and room services were so friendly and helpful.A special word of thanks to Verdiana-Cristina who organised our stay from Dublin.

The staff was very attentive and friendly.

Everything was fine, new and well appointed hotel, well kept, clean, good standard and friendly staff.

This hotel was very clean, staff was friendly and the bed was very comfortable.

One star goes for the location and the other star goes to polite and friendly staff.

All the staff in this hotel were  lovely, friendly, very helpful and truly helped to make our stay special.

comfortable rooms, friendly staff, decent internet and decent Breakfast.

The hotel staff are very welcoming and the hotel is excellently located - the rooms are comfortable s clean staff friendly and the hotel is in easy walking distance to citta alta - great value for money and highly recommended

Friendly, comfortable, service-minded, professional.

Really central location, great breakfast and friendly staff.

Staff was extremely friendly, especially at the reception desk, always ready to provide advice and recommendations in so far as restaurants and transportation is concerned.

Personnel very helpful, friendly, approachable for everything.

You will find this friendly clean hotel is central to all the things you will want to do and visit in Bergamo.

The rooms are small with a very soft bed.

The room was small, disappointing given we stayed for a week. .

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