Arrived at the bus station to find this hotel a 5 minute walk away.

The hotel is located near city centre as well as train / bus station.

The train and bus station are also a short walk away.

The hotel is perfectly located close to the rail station and bus station, where you can take train or bus to majority of the cities in Italy.

Very central hotel very close to all amenities including a 7min walk tot he train and bus station.

Location is excellent , 4 minute walk from train/ bus station and less then 15 minutes walk to the funicular to Città Alta

Fantastic location close to train and bus station 5 minute walk away.

The one in the bus station is good value.

Wouldn't hesitate to recommend this Hotel, 5 mins walk from the train and bus station and 15 mins from the airport.

Pros 

Great location - within walking distance to train and bus station, bars and restaurants and shops.

Very close to the train station and bus station.

Great hotel very modern and clean breakfast excellent .handy to train station and bus station .hairdryer in bathroom .staff very pleasant.friday market just across rd brilliant .had great time weather excellent .only 1hr on train to Milan fantastic

Mercure has excellent location a short walk from traoin/bus station.

The bus station is the major link to the Bergamo Airport, with regular services both to the airport and the Citte Alto, just out of the new Bergamo city.

We stayed at the Palazzo Dolci 12th to the 14th Feb.
Great place great stuff and excellent service 
Breakfast was also excellent.with a wide selection from English to continental, also it is very close to the bus station on two minute walk

This hotel is a short walk to the bus station which connects bergamo airport.

You can get a bus to and from the airport from the Bus station and the journey only takes about 20 minutes.

It is very near the airport bus stop AND just a short walk to the bus station.

This hotel is in a excellent location just 200 yards from Railway Station and Bus Station where the Airport Bus stops.

A Mercure city hotel near to everywear,train station,bus station,city center,funicolare to alta citta,all the points of interest is 05-10-15 maximum minutes walking distance.A lot of food choices near 2-3 minutes.Like a hotel is a little bit tired 

We had the worst nights sleep of our lives on extremely hard beds, we requested extra pillows from Reception and were delivered two stained pillows (there were quite a few dark brown patches) that we then had to put into the pillowcases.

but this is only my personal opinion,  not enough lighting for working or reading after dark.

The rooms might need a little updating as the blue walls leave the rooms a little dark.

We had room 104 on the first floor and it was rather dark (walls are painted dark blue).

however the room we had was seemed to be very dark and painted a very dark blue.

The bathroom was very dark and outdated also.

Even with every single lamp switched on,  the room was still far too dark and dingy.

however, was small and dark, made so by the one small window, the darkish blue paint, and the absence of any effective lighting.

but the room had no soul and was quite dark, despite being on the last floor.

We had a standard room, rather small, very dark blue painted walls, which made the room look dark and not welcoming.

Besides that, the rooms are dark  and awfully designed.

The uninspired dark colored rooms and the overall dated feel doesn't make the stay a particularly cheerful experience,

My room - 416, had very small windows and therefore it was dark, made more so by the all blue walls.

On the subject of lights I found some areas of the room were too dark and I couldn't, for instance, read the instructions on using the safe because there wasn't enough light.

Good location, good staff, clean rooms, big western style bathroom.

However a phone call to the reception quickly resolved this and the receptionist brought a set of towels to our room.

The reception area was bright and welcoming.

Reception staff really friendly and helpful.

Staff were very friendly and helpful and always someone on reception available to assist.

I really want to slate this hotel because of the service we received from a particular receptionist,

Superior room with good wifi and desks and two chairs. Clean.

Friendly, helpful staff,  the receptionists, dining room staff and the hospitality people.

It was easy to access, at check in and actually through out our stay the staff was welcoming and polite.

Reception staff were nit very knowledgeable about the local area.

Also staff were very informative and provided plenty of information.

Love the location, the breakfast and the reception lady .

Location is great and staff was polite and that's about it.

We mentioned the paint smell to the front desk, and were very rudely received.

I have to say that staff at the reception was always very friendly and willing to help in any occasion.

Great position to walk up to the funicular and down to the station.

Hotel is conveniently located to both bus and train stations and a number of lovely restaurants and cafes near by

Area is good and not run down considering its by the station

Pleasant staff, great breakfast, a stone's throw from the station and an easy walk to all the sights.

The hotel is 5 minutes from bus and train stations.

15 to 20 mins walk to Citta Alta fernicular station.

We really appreciate great location of the hotel, near the bus and rail station.

Situated close to the bus and rail station, with the shops and funicular station nearby, this hotel is very convenient for the traveller and visitor.

Go straight out the front doors of the station, walk through the plaza, and go one block straight ahead.

It is easy to get to from the airport because there is a bus from the airport to the station, which is only a very short walk away.

Ideal location nr to the station, easy access to the airport (bus).

We caught a train into Milan one afternoon which was quite easy as the station was at the end of the street about five minutes walk  from the hotel.

It’s easy to get to from the station and even closer to the airport bus.

Hotel was in good location, not too far from bus and rail stations.

The Towm of Clusone is alo worth a visit .It has a market in Monday. Take tram fro Bergamo to Albino and bus to Clusone (bus ticket from Tabac outside tram station)

Location is excellent with the train and bus stations close bye and a short walk to the funicular with access to the old city.

Comfortable beds, few minutes from station, walking distance (15min) from train to upper city, we liked the rooms on backyard (although the laundry truck came 4am), wifi very good, we went for higher category with higher ceiling

Hotel is located in a very short walking distance from Bergamo station.

We were in room 208 which had a little balcony with a nice view over the Xmas markets and down the street to the station.

Mercure Bergamo Palazzo Dolci

wall

dark

poor

train-station proximity

bus-station

station

The room was very small, far too warm and where lacking real air conditioning could not be made comfortable.

Only issue in room was heating as too hot

After asking repeatedly at the front desk for relief, they finally admitted that they could not set the thermostat cooler.

Rooms are nice, just AC is sometimes tricky and loud, so it's better to switch it off during the night if you have light sleep.

The drawback is the hotel rooms are dated, and the air con is not the most effective.

We did have one issue with water leaking from the air con unit

However, the air conditioning was non existent.

Ironically it might be cooler here when it’s hotter, if you see what I mean as in the summer the aircon would be available.

No bar and non-functioning air-con bring this to three stars from four.

The heating worked only periodically: it's not funny in october.

We realize Europeans do not use as much a/c as Americans

Parking is limited and moderately accessible 2 single beds kind of stiff mattress Internet speed was slow A/C was not up to the task in summer heat

- Finally I'm not a big fan of the whole 'diarrhea-colored fake wood with fake gold-plated ornaments' concept that supposedly gives Best Western its charm,

Unfortunately there was a slightly offensive smell that hung about the room during our stay which disappeared after the aircon had been on for a few minutes.

Staff were extremely helpful and courteous, one downside is the poor air conditioning in the rooms, units are seemingly too small for the rooms.

The air conditioning in the rooms could have been better .

We stayed only one night on the way north and the location is excellent, very near to the airport and to the railway station and easily found from the motorway too.

Likewise if coming from or going to the Bergamo Airport, the bus stop for the No.

15 steps to the bus station, in the city and to/from the airport.

It's biggest attraction was location, less than 10 minutes from the station (where the airport bus also stops) and near the shops and 10 mins from the funicular.

Shops and restaurants are very close and the bus stop to the airport and the Orio centre is right outside the hotel.

The Best Western Hotel Cappello D'Oro is near these landmarks: Oriocenter, Oasi Verde, Chiesa di San Nicolo Vescovo, Rotonda di San Tomè, Chiesa Madonna dello Zuccarello, Chiesa della Conversione di San Paolo Apostolo, Castello di Malgra', Santuario della Madonna dell'Olmo, Birrificio Artigianale Adda, Cascina del Benessere, Chiesa Parrocchiale di Santa Maria Assunta, Santuario Madonna della Cornabusa, Chiesa di San Giovanni Battista, Globo Centro Commerciale, Lago di Sartirana, Bio Spa Caréra, Castello Visconteo, Museo del Tessile, Castello Bonomi, Parco Sola Cabiati, Berlucchi Winery, Il lungolago, Chiesa di Sant'Andrea, Chiesa di Sant'Eugenio, Mulino di Baresi, Cantina 1701 Franciacorta, Villa Taverna, Piana Di San Tomaso, Chiesa di San Defendente, Parco di Monza, Il Parco Azzurro dei Germani, Franciacorta International Circuit Daniel Bonara, Parrocchia San Giuliano, Parrocchia di San Giorgio, Centro Storico di Gromo, Palazzo Mondadori, Santuario Madonna del Ghisallo, Airport Bus - Azienda Trasporti Bergamo, Parrocchia Santissimo Redentore, Sportindoor, Museo del Falegname Tino Sana, Parrocchia San Bartolomeo, Baret, In Time - Escape Room, San Paolo d'Argon Benedectine Abbey, Torre Medioevale Turascia, Chiesa di San Bernardo, Parrocchia Santa Maria Assunta, Movie Planet Busnago Globo, Villa delle Ortensie, Palazzo Rubini, Chiesa di San Gottardo, Cappella dei Caduti, Faccoli Franciacorta, Chiesa dei SS. MM.

Super location, just 15 minutes from the airport and the bus stops right outside the hotel.

had one night stay after late arrival to Bergamo airport before going to Milan next day.

Nice hotel with walking distance to the Old Bergamo and only 15 min by taxi to the airport.

My daughter and I stayed the night in Bergamo before heading to Venice  since her flight was arriving in Bergamo late and mine landed in Linate airport earlier in the afternoon.

There is a bus stop right outside the hotel which goes straight to the airport.

Easy access from airport and within walking distance of the upper and lower towns.

The bus stop for the airport bus is just outside the Hotel and that's another positive considering that the bus ticket to the airport costs only €2.30.

The airport bus (BGY) stops practically in the lobby and costs all of €2.30 !!! !

Each time I travel to Bergamo I enjoy staying in this Hotel.Friendly staff, a very good breakfast and comfortable modern rooms.Easy access from/to airport or train station.

For people coming from Bergamo airport, bus stop is 50m away from hotel.

It is also just a short taxi ride from the airport.

The bus stop is literally in front of the entrance - easy ride to Airport or Citta Alta.

What a great hotel in a fantastic location a short cab ride from the airport or a short walk from the train station or a bus to outside the hotel.

The airport is only fifteen minutes outside the town, Bergamo is a prosperous town and has fabulous bars, restaurants, cafes and the shopping is excellent.

The location is perfect as a bus stop is situated just outside the door.

The hotel is excellently located and the airport bus stop is right outside the front door with buses every 15 minutes from very early morning until midnight.

This hotel can offer you everything you want.Great location (in front of the hotel is bus stop to airport and to the historical Citta alta-number 1),friendly and helpfull stuff (they answer you on every question,have maps,print you boarding pass for free etc),delicious breakfast (f.o-they offer lactose free milk ☝️ what is rare to see in the hotels),clean rooms and comfortable bed!

Must visit the old town, very quaint, old and interesting.Cheap bus passes available, with buses running to the airport every 15 mins for 2 euros, with the bus stop right outside the hotel door.

The bus stop a few steps away also provided quick and easy access to the old city, which was our primary destination.

Bus 1 which stops outside the funicular stop, stops opposite the hotel.

Got the airport bus 1a.cost 2 euro or get a 3 day ticket in airport office for 7euro.allows you 3 days hop on and off all local buses and the funiculars..airport bus stops outside hotel.

The airport bus stops right outside the hotel.

If you are coming directly from the airport the bus stop is next to the doors of the hotel.

The airport bus stop (both to and from) is situated outside the hotel.

Bus was very busy after stopping at the train station bus stop.

Service - friendly and helpful
4. Location - Right in the middle of town, next to bus stops to airport, station and the Old Town (No.1 bus to airport is right outside (no need for taxis!)

The rooms are small with a very soft bed.

The room was small, disappointing given we stayed for a week. .

We booked and prepaid a 'de luxe' room and got a small one with a very small bathroom /with poor quality toiletries/.

Room we had was very small, 2 twin beds together and another bed across the bottom for our 6 year old.

The room was small which is typical in Italy,

Very welcoming reception, immaculately clean, good breakfast included.

We really enjoyed our stay, the staff were very helpful and accommodating.

but it was good value for money and the staff were polite, it was clean, well located and I felt secure.

The staff mostly was very helpful and service minded.

Rooms are lovely breakfast also excellent and the staff first class. EXCELLENT.

Just returned from stay here great hotel ideal for exploring Bergamo and the old town which is a must,rooms very comfortable try and get a city view one well worth it,staff friendly and helpful and breakfast in the morning was excellent enough choice considering it was continental

The rooms were spacious and quiet and the service was friendly and helpful.

The staff were friendly and helpful at all times.

Absolutely perfect location in the midst of the hight street shops, restaurants and a stones throw from the Old City accessible by Funicular.Staff at reception ,restaurant and room services were so friendly and helpful.A special word of thanks to Verdiana-Cristina who organised our stay from Dublin.

The staff was very attentive and friendly.

Everything was fine, new and well appointed hotel, well kept, clean, good standard and friendly staff.

When we showed the front desk the picture of what we booked they were disinterested in helping us.

Helpful staff, great services and perfect location close to public transportation are some of the advantages!

This hotel was very clean, staff was friendly and the bed was very comfortable.

One star goes for the location and the other star goes to polite and friendly staff.

Everything worked out in the end because of the helpful staff.

Best Western Hotel Cappello D'Oro

small room

airport

train-station

bus stop

Very friendly staff, everything went well!

Very friendly staff from check in, to cleaning staff to the breakfast staff and a fabulous breakfast.

Very nice Hotel and friendly staff, good city centre position, good value for your money.

The NH hotel in Bergamo is a very comfortable hotel, with very friendly and helpful staff, an excellent breakfast.

Good location - near Bus- and Train station, cleanliness, very friendly stuff, good price-value ratio,
quiet street, close to the center, excellent mattresses in the room, fitness, good breakfast, spacious bathroom,

Staff were very friendly and helpful, the room was beautiful and clean and the heating system easy to manage.

Staff very friendly, breakfast service atrocious.

Breakfast was prepared and served by a friendly young lady with plenty of brrakfast options available.The staff are kind and helpful and the hotel was clean and tidy.

Hi my son and I stayed at this hotel earlier in the month , we had a lovely stay , nice friendly hotel , our hotel room was very clean and comfortable.

Staff were excellent, friendly, helpful and professional.

I am coming regularly to Bergamo, and I am always enjoying staying at the NH Hotel: the location is super convenient, the staff competent and friendly, and the overall experience excellent.

Good,clean hotel, perfect breakfast to start the day,staff is friendly and helpful.We arrived early in the morning and coffee was offered,room was available round 10 in the morning :-).

All service personnel was very friendly and helpful.

Very good hotel great access for the bus/train station 
Staff very helpful and friendly
Some good restaurants near by short walk to the citti bassa and bus stops right outside for journey to either airport or city Alta 

Only issue room not dirty

The staff were always friendly and helpful.

NH Bergamo

staff

The staff couldn't be more friendly and helpful.

The hotel itself has an exceptional breakfast, super friendly staff and rooms clean and lovely.

The staff were amazing and we had many chats with all of them so friendly and welcoming.

Friendly staff provide a warm welcome to a charming atmosphere with clean,
Modern rooms and spacious bathrooms.

They were so helpful, friendly and professional.

Very friendly and very helpful with local information, making restaurant reservations on our behalf, kind greetings on arrival and throughout our stay.

The lady who runs the Petronilla is friendly, efficient and treats people as guests in her own home as opposed to patrons of a hotel.

The staff are super friendly and helpful.

The hostess (and so is the entire staff) is very friendly, helpful and a real polyglot.

I cannot say enough about the warm welcome and friendly service offered by the Petronilla team.

Nicely located in the  center town of Bergamo with a very friendly staff.

Special mention to Uta who did everything to make us feel welcome and who is a memorable and incredibly friendly character.

A beautiful hotel ideally situated , the staff are friendly and really could not be more welcoming.

A very small team, very friendly and helpful.

Fluent in several languages, her friendly and always helpful attitude has the gift of making you feel at home and have the impression that you have known her for a long time.

every aspect of this hotel is excellent.. the staff, rooms, breakfast and extra attention to detail along with a very personalised service made staying here a real treat.. Ute was amazing and her warmth and friendly approach impressed us greatly.. we couldn't recommend this hotel enough..

Nice area with local bars and restaurants.

The location is perfect, close to lovely restaurants and shops.

The breakfast spread was delicious and the team was always eager to help with restaurant recommendations.

We were lucky to get parking right outside the front door and there were vars and restaurants within a short walk.

Michele and the rest of the staff were excellent helping us to plan our outings and giving us excellent restaurant recommendations.

We loved this hotel from the start, all staff were excellent Utta was brilliant ( sorry if mis spelled) beautiful hotel, everything we needed, lovely room, comfortable beds, great breakfast, great location, staff extremely helpful, booked a restaurant on our first night, helped with bus timetable to airport etc would highly recommend for a stay in the really beautiful and impressive city of Bergamo

Great hotel in good location, close to shops & restaurants.

Clean, very tasty breakfast, and excellent service.

The Team of Mrs. Willmer helps you to make your stay in Bergamo perfect, to find nice little restaurants, best salumi and fresh pasta, Breakfast in the  patio, with a good choice of local ham or fresh fruits.

The location is ideal, right in the middle of an area with plenty restaurants, bars and shops, and a short walk to the old town.

From the minute you walk in to the minute you leave you feel like one of the family, a small hotel with 12 rooms, central to all tourist attractions, shops, restaurants, and train station, we did a day trip to Milan which was easy enough and only an hour away.

Good history, plenty to see and do and some great restaurants, The surprise of the weekend was the fabulous Hotel Petronilla.

This albergo is ideally located in Citta Bassa nearby restaurants, bars and shops,

Guglielmo Carozzi, Centro Sportivo Saletti, Villa Perego, MARINO IL PANINO, Ponte Dei Leoni, Health & Beauty Center, Laghetto Di Milano 2, Palazzo Del Comune, Cesarine - Seriate, Convento Francescano di Sabbioncello, VdG Market, Stazione Centrale, white bar, Ahynama Latin Club, Le risorgive, Orobie Film Festival, Lago Aiso, Cinema Teatro Agora, Chiesa di Santa Maria in Strada, Arya Beuty & Sun, Chiesa di Sant'Alessandro Martire, Wake Paradise, Villa Vertova Ambiveri Bonomi, Sentiero 535 - Percorso Vita, Palazzo Prinetti, Palazzetto dello Sport, Le Officine di Leonardo, Blue Moon Cafe, Nails Lounge, Centro sportivo comunale di Seriate, Cappella di Villa il Biffo, ALCHIMIA, CaramellArt, Saletta Reale della Stazione, Venta Sun & Moon Cologno, Bar bulgaro Marianna, minigolf Cascina delle Noci, Piazza Alpini, Pro Loco Merate, Olistica Sweetness, Chiesa delle Santissime Maria Maddalena e Teresa, Fashion Cafe, Evolution Presolana asd, Bar Motta, Bike It!

Personal care by the hotel manager and great breakfast.Unfortunately very noisy, during the day due to a construction site and at nights from the nearby bars and restaurants.

but particularly Uta and Anna couldn’t do enough to help from making restaurant reservations to providing detailed maps and helping us plan a day trip to Lake Como.

It is located in the center of the lower town, an easy walk to shopping and very good restaurants.

Amazing food and experience and well worth the trip!

Our room (4th floor) was charming and comfortable.

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