We had the worst nights sleep of our lives on extremely hard beds, we requested extra pillows from Reception and were delivered two stained pillows (there were quite a few dark brown patches) that we then had to put into the pillowcases.

but this is only my personal opinion,  not enough lighting for working or reading after dark.

The rooms might need a little updating as the blue walls leave the rooms a little dark.

We had room 104 on the first floor and it was rather dark (walls are painted dark blue).

however the room we had was seemed to be very dark and painted a very dark blue.

The bathroom was very dark and outdated also.

Even with every single lamp switched on,  the room was still far too dark and dingy.

however, was small and dark, made so by the one small window, the darkish blue paint, and the absence of any effective lighting.

but the room had no soul and was quite dark, despite being on the last floor.

We had a standard room, rather small, very dark blue painted walls, which made the room look dark and not welcoming.

Besides that, the rooms are dark  and awfully designed.

The uninspired dark colored rooms and the overall dated feel doesn't make the stay a particularly cheerful experience,

My room - 416, had very small windows and therefore it was dark, made more so by the all blue walls.

On the subject of lights I found some areas of the room were too dark and I couldn't, for instance, read the instructions on using the safe because there wasn't enough light.

Rooms are in poor condition - old and tired and needs a complete renovation.

the reception service was very poor , the receptionist does not seem able to accomplish her duty in line with the style of Accor.

Privilege room was very poor and not worth any extra.

however the coffee was quite poor in terms of quality.

Food - poor buffet choice very standard and breakfast - not great.

Our stay was unfortunately spoilt by poor staff and what can only be assumed as 'penny pinching' by Mercure.

The fixtures lighting were poor and we could not use the window for a little bit of natural light because it faced a back-view terrace that we had to share with another 3 rooms.

but the poor lighting could be hiding a multitude of sins.

but the carpet in the hallway leading from the lifts (there are 2) was in pretty poor condition and the walls were scuffed.

One poor man came down dead on the time breakfast finished .. And was grabbing food before it disappeared . Wrong.

The lighting is extremely poor, no ceiling lights just bedside lamps.

Breakfast is very poor and is more of hostel /motel  level, 4.

Light fitting hanging out of the ceiling in the bathroom,poor Internet.

The breakfast is extremely poor for a 4-stars hotel!

Reception area and bar area like most Italian hotels was poor.

Hard as nails bed (with matching pillows)
The breakfast was pretty poor, dry bread, warm milk, an inadequate selection, no fresh fruit.

Good location, good staff, clean rooms, big western style bathroom.

Aside from that the actual room seemed quite clean.

The room was clean and tasteful , reception was friendly and helpful.

The rooms are well kept and clean with fair sized bathroom.

the receptionist were very helpful, the room was very clean and nicely designed.

We got a superior room with a balcony which was a nice and clean room with everything that you might need.

Room was very clean and very good value .

The Mercure's rooms very clean and large with high ceilings.

The hotel room was clean, tidy, and I liked the decor.

but did do breakfast. Our room was very clean and nicely decorated, with tea making facilities  ( Only thing we didn't like was they only supplied paper cups not China !! )

Fabulous hotel, rooms were clean, staff were helpful & location was ideal.

The rooms were clean and the staff were friendly.

The hotel and room was clean and comfortable, and the buffet breakfast was very good.

Friendly staff - more than happy to open doors for pushchair, assist with luggage and offer advice 

Clean - spotless and room cleaned well each night 

Cons 

Just little picky things in afraid

other than this and that was not really a huge issue, everything else about the hotel was fantastic, very clean room and excellent aircon as we had already been roasted for 3 days at lake garda with temperatures above 30 degrees,

Carpets are worn and stained, walls falling apart etc.

In both rooms, as well as the hallways, wear is very visible on the walls, carpets, and door frames.

but all we had was a brick wall and roof tile view.

Dull dingy room some light bulbs not working marked walls badly stained carpet .

The purple color on the walls is not the best option, the renovation will definitely comes handy.

The second thing was not really high standard of cleaning the carpet was simply dirty and there were cracks on the walls all around.

but showing signs of severe wear and tear, marked wall and carpets suffering from a lack of tlc.

The only thing we don’t like, is the blue colored walls and ceilings. everething is just too much blue :)

The walls were painted a cringing "bleu marin" 80's style with multiple patches "fixed" in a slightly different nuance.

It's obvious that the hotel needs some working ( chipped wall paint, old curtains.

Bathrooms have silver paint from mid way up the wall to the roof.

but on the other floors the walls are completely scratched by the housekeeping carts and room's doors are damaged.

Rooms are awful we were in a upgraded room and as in previous reviews the walls and ceilings were blue, bathrooms are painted silver and look like a tin can.

The blue colour of the walls makes it a bit dim inside.

The shower cabin didn't completely close and there were a few scratches/black stripes on one of the walls, which I assume were left by someone who had previously stayed in the room.

Mercure Bergamo Palazzo Dolci

wall

dark

poor

Paid private parking nearby

Free High Speed Internet (WiFi)

Bar / lounge

The room was very small, far too warm and where lacking real air conditioning could not be made comfortable.

Only issue in room was heating as too hot

After asking repeatedly at the front desk for relief, they finally admitted that they could not set the thermostat cooler.

Rooms are nice, just AC is sometimes tricky and loud, so it's better to switch it off during the night if you have light sleep.

The drawback is the hotel rooms are dated, and the air con is not the most effective.

We did have one issue with water leaking from the air con unit

However, the air conditioning was non existent.

Ironically it might be cooler here when it’s hotter, if you see what I mean as in the summer the aircon would be available.

No bar and non-functioning air-con bring this to three stars from four.

The heating worked only periodically: it's not funny in october.

We realize Europeans do not use as much a/c as Americans

Parking is limited and moderately accessible 2 single beds kind of stiff mattress Internet speed was slow A/C was not up to the task in summer heat

- Finally I'm not a big fan of the whole 'diarrhea-colored fake wood with fake gold-plated ornaments' concept that supposedly gives Best Western its charm,

Unfortunately there was a slightly offensive smell that hung about the room during our stay which disappeared after the aircon had been on for a few minutes.

Staff were extremely helpful and courteous, one downside is the poor air conditioning in the rooms, units are seemingly too small for the rooms.

The air conditioning in the rooms could have been better .

Breakfast was very good and the room clean.

The room was clean, the furniture fine, the wifi was reliable and reasonably fast, the air-conditioning worked fine, the usual toiletries were supplied and there was a mini bar as well as a kettle with tea/instant coffee.

I would say that the room was cleaned pretty well,

Bed was very comfortable and room was spotless and exceptionally quiet despite a full hotel.

We found the room to be very clean and comfortable   They also had a very good selection for the buffet continental breakfast

This hotel can offer you everything you want.Great location (in front of the hotel is bus stop to airport and to the historical Citta alta-number 1),friendly and helpfull stuff (they answer you on every question,have maps,print you boarding pass for free etc),delicious breakfast (f.o-they offer lactose free milk ☝️ what is rare to see in the hotels),clean rooms and comfortable bed!

This time we got a spacious clean room with a lovely view to the Porta Nuova - comfy bed, adequate bath, coffee maker (important!).

The room was and was kept spotless through our entire stay.

The triple room was clean, spacious, well-appointed and contained 3 full sized beds 2 of which are permanent and one which is a rollaway with a full size mattress.

I stayed for a weekend with friends in this hotel, the location is perfect, our room had a view of the old town ( what a magnificent place) rooms are clean and the staff at the reception are very polite.

The room was clean and plenty big enough for our one night stay.

Clean room comfortable bed super jacuzzi bath and shower.

The rooms are clean and reasonably spacious

Hotel was clean and our room was quite big to be Italian hotel.

The bed is very comfortable and the rooms are very clean.

The rooms are small with a very soft bed.

The room was small, disappointing given we stayed for a week. .

We booked and prepaid a 'de luxe' room and got a small one with a very small bathroom /with poor quality toiletries/.

Room we had was very small, 2 twin beds together and another bed across the bottom for our 6 year old.

The room was small which is typical in Italy,

Best Western Hotel Cappello D'Oro

small room

Paid private parking on-site

Fitness Center with Gym / Workout Room

1km WALK NOT INFRONT of the airport
€10 additional surprise charge when I paid at the hotel
NO KETTEL in the room NO complementary drinks/ coffee in the room
Cold room
Water in the shower like other comment said is hot then cold then hot then cold so godluck when you are talking a shower on a winter morning
Weak internet signal

but with the autobahn between them, so the taxi should go around and will charge you.

The restaurant would not accept payment by card,

Again on our return the room was hot so we inserted the card at the door as you would normally do and went to bed as we had an early start 4.30 am.

I decided to order room service (which had a 6 Euro delivery charge)

however he charged me twenty euros instead of fifteen.

The taxi from the airport charged us EUR 25 for a 3 minutes ride.

The concierge updated my card and made sure to ask security questions so the issue got solved.

I was a little disappointed that they charge €5- pp for the airport shuttle, it took the driver 5 minutes.

The only gripe I would have is that they charge for a shuttle to the airport, actually more than what a taxi is.

I got charged city tax for day use too, and they did not tell about this charge until check out.

Also, they don't warn you before that you have to pay for the shuttle with cash, so don't expect to be able to pay for room, taxes, whatever plus shuttle together with the credit card, not possible.

though the HOTEL does offer a bus for small extra charge).

Finally got to the counter and handed over the NH Silver Club Card and asked her to confirm room 223 to which she said "Sorry" not available.

but please note that the drivers charge a minimum fare of €12 regardless (although they didn't tell us about this until we had arrived at the hotel).

when in your room, you can hear nothing from the noisy autostrada just beside and that is a great credit for acoustical insulation.

It’s rather expensive - €180/ night -

The bed mattress was too soft as in the cheap hotels.

Rooms are small for the price that we paid.

When we did not pay when registering in the room we could not get a receipt.

This shouldn't be how a customer is treater for the obscene price they charge for 1 night with that very poor standard the room was in!

Disappointed .It does not rise to the level of 4 stars .At the reception the person was not kind, after I had paid in advance they still asked for other taxes, the room was not ready at 14.30.

Obviously the pity cash we paid for our stay in comparison to Real Madrid made our problems very unimportant.

But my opinion very expensive for one night.

however 800 euros for 4 nights for the two of us was rather more than we'd hoped to pay!

There is parking at a cost of 5 euros per day.

but we have stood for two days in your hotel, sleeping, eating and using your services and we have paid over 700 Euros for two rooms.

So in our case 2 rooms was unfortunately just waste of money :( And breakfast is NOT INCLUDED to room price.

but seriously after all we paid over €200 for the use of the room for 10 hrs.

The only negative thing was quite high price of the room.

I stayed here only one night at a horrendous expensive rate (150eur/night).

I think it is slightly cheaper to book on their website if you are able to catch the discount for their restaurant as well (it should be 15/20pc for food).

Rooms where clean and nicely warm and the same with the rest of the facilities.

The reception staff were very helpful and the room we had was clean and comfortable.

Excellent location (within walking distance to Bergamo Orio al Serio airport and Oriocenter Shopping Mall); good value for money; spacious sparkle clean room; comfy beds; friendly staff.

Rather large and clean rooms, Breakfast is OK.

Clean rooms, no sound of the planes, within a walking distance from the airport.

Rooms are clean and well decorated and the bathroom have modern fittings.

Clean tidy room with comfy bed so fabulous nights sleep.

Rooms are clean and spacious with very modern bathroom.

Price is well balanced  and the room are clean, good relax and noise.

The rooms a clean and moder shower very good.

Rooms are clean and spacious - this visit I even had an upgrade to a larger suite, with a welcome letter and plate of fresh fruit waiting for me.

The hotel is a nice modern hotel with good facilities, nice clean rooms with comfortable beds and modern clean and well kept bathrooms.

This is my favorite hotel, close to Orio Mall airport and shopping center, comfortable bed, very clean room and bathroom, breakfast delicacies and always smiling staff!

Friendly and helpful staff, good breakfast with a big variety, clean rooms and comfortable beds.

We stayed in room no 326 room was clean and a good size, bed was comfortable.

but the ventilation system and smell in the whole building was terrible.

but not sure what was superior about it ( 238) it didn’t smell that great, view was off the car park, shower was weak and no iron or decent coffee.

Also, there was a very strong smell of old spicy food - like the last person had had a takeaway and the room had not been aired.

Only down side was a group off people attending a seminar was out for smoke break at front door when we arrived and had to walk through them to enter hotel.

Or rather, the staff turn it off at midday and at midnight - so if you are sleeping day or night you wake up in a sweat at 3pm or 3 am.

At 4 a.m. we woke up bathed in sweat, again over 30 ° C, the AC was not working.

It was disappointing cause we booked a non-smoking room.

Rooms are basic business hotel style, ok clean look, expect first room we got smelled disgusting (we got a new one by requiring it).

Second, when we entered the room, it smelled like hell, and in addition to the terrible smell, we could distinguish plenty of air freshener.

The room and entire hallway smelled fairly strongly of perfume for some reason.

I had asked, during my booking on line, for a smokers room and this was supplied, and was delighted to find a room that didn't smell of stale cigarettes.

However after complaining, we got another, non-smoking room which was better.

The restaurant didn't open until 8pm so we decided to order room service and ended up paying €46 for a half bottle of wine, two bottles of water and a disgusting chicken caesar salad and tuna and tomato sandwich with stale bread.

stayed at nh hotel last aug 2012 smelly room

I arrived into Bergamo airport at just after 1am, the taxi drivers outside were like sharks in a feeding frenzy on the poor unsuspecting arrivals.

I had to get to the airport by 0330 and was informed that I had to pay a supplement of €5 as their shuttle costing €5 per person did not start until five am
The taxi did arrive on time

but would have to take taxi at night if travelling alone as the walkway is covered and a lot of traffic inc bicycles

Advice: there's an under-passage that will take you to the terminal in about 8 minutes by walk, if you ask for a taxi (as I did) you'll spend 20 Euros to just turn the car around and drive to the other side of the highway.

Busses leave from airport and taxi is quite expensive.

although the hotel looks just couple hundred meters away from the airport, in reality to reach it from the airport you have to take a taxi or walk about 1 km, which with suitcases is not very pleasant thing to do.

If the hotel organise a taxi for you check the meter on its arrival.

We had heavy luggage so decided to take a taxi from the airport over to the hotel.

The problem will be arriving during the winter when it's cold and raining because it's too close to take a taxi

They should at least have a shuttle as you cannot rely on Italian taxis at 15euro and at 5am.

but if Italian taxis were more reliable I'd probably look elsewhere and get a taxi to the airport each day.

It took a while for taxi to arrive - I guess as hotel is close to airport then not many want such a short fare.

Visit to Citta Alta (old city) only a 25 euro taxi ride away.

but we had to be at the airport at 5 a.m. (travelling with our toddler) and in our case it was very unsafe walking there at that time in the morning so we had no other choice but to take a taxi, which cost 15 Euros.

You can see the hotel from the taxi rank; it’s just working out how to get there across the motorway if you’ve never visited before.

NH Orio al Serio

creditcard

price

smell

taxi

Free parking

The hotel is of high quality: good position near the city center, room very clean, kindliness of personnel, high quality breakfast for food and service as well.

Breakfast buffet had a great variety and everything was so tasteful.The room was clean and comfortable enough for 2 people

I would like to say a big thankyou  to the reception staff at NHBergamo. My husband and I arrived exhausted from our flight close to midnight where we were met with a warm welcome by the lovely young man at reception.He also very kindly gave us an upgrade.The room was clean and tidy.I was especially anxious as to what state the bathroom would be in(I suffer from extreme OCD!)

Hi my son and I stayed at this hotel earlier in the month , we had a lovely stay , nice friendly hotel , our hotel room was very clean and comfortable.

The rooms are very clean, the bathroom have good quality soap , toilet paper and tissues.

The rooms were spotless and  beds were comfy and great pillows.

The staff are very friendly and the room was clean and modern.

The rooms are clean and they provide some food for guest checking out early.

The hotel is bright and modern, the room was clean, functional with a great view of the City Alta from the window.

Also, the breakfast is very complete and the room very clean, the bed very comfortable and a fantastic bath.

Service was friendly, our room was clean, bed not the most comfortable, and breakfast on the low end of what we've seen in other hotels.

Rooms are clean and the bed is really confortable.

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