The room was very small, far too warm and where lacking real air conditioning could not be made comfortable.

Only issue in room was heating as too hot

After asking repeatedly at the front desk for relief, they finally admitted that they could not set the thermostat cooler.

Rooms are nice, just AC is sometimes tricky and loud, so it's better to switch it off during the night if you have light sleep.

The drawback is the hotel rooms are dated, and the air con is not the most effective.

We did have one issue with water leaking from the air con unit

However, the air conditioning was non existent.

Ironically it might be cooler here when it’s hotter, if you see what I mean as in the summer the aircon would be available.

No bar and non-functioning air-con bring this to three stars from four.

The heating worked only periodically: it's not funny in october.

We realize Europeans do not use as much a/c as Americans

Parking is limited and moderately accessible 2 single beds kind of stiff mattress Internet speed was slow A/C was not up to the task in summer heat

- Finally I'm not a big fan of the whole 'diarrhea-colored fake wood with fake gold-plated ornaments' concept that supposedly gives Best Western its charm,

Unfortunately there was a slightly offensive smell that hung about the room during our stay which disappeared after the aircon had been on for a few minutes.

Staff were extremely helpful and courteous, one downside is the poor air conditioning in the rooms, units are seemingly too small for the rooms.

The air conditioning in the rooms could have been better .

We stayed only one night on the way north and the location is excellent, very near to the airport and to the railway station and easily found from the motorway too.

Likewise if coming from or going to the Bergamo Airport, the bus stop for the No.

15 steps to the bus station, in the city and to/from the airport.

It's biggest attraction was location, less than 10 minutes from the station (where the airport bus also stops) and near the shops and 10 mins from the funicular.

Shops and restaurants are very close and the bus stop to the airport and the Orio centre is right outside the hotel.

The Best Western Hotel Cappello D'Oro is near these landmarks: Oriocenter, Oasi Verde, Chiesa di San Nicolo Vescovo, Rotonda di San Tomè, Chiesa Madonna dello Zuccarello, Chiesa della Conversione di San Paolo Apostolo, Castello di Malgra', Santuario della Madonna dell'Olmo, Birrificio Artigianale Adda, Cascina del Benessere, Chiesa Parrocchiale di Santa Maria Assunta, Santuario Madonna della Cornabusa, Chiesa di San Giovanni Battista, Globo Centro Commerciale, Lago di Sartirana, Bio Spa Caréra, Castello Visconteo, Museo del Tessile, Castello Bonomi, Parco Sola Cabiati, Berlucchi Winery, Il lungolago, Chiesa di Sant'Andrea, Chiesa di Sant'Eugenio, Mulino di Baresi, Cantina 1701 Franciacorta, Villa Taverna, Piana Di San Tomaso, Chiesa di San Defendente, Parco di Monza, Il Parco Azzurro dei Germani, Franciacorta International Circuit Daniel Bonara, Parrocchia San Giuliano, Parrocchia di San Giorgio, Centro Storico di Gromo, Palazzo Mondadori, Santuario Madonna del Ghisallo, Airport Bus - Azienda Trasporti Bergamo, Parrocchia Santissimo Redentore, Sportindoor, Museo del Falegname Tino Sana, Parrocchia San Bartolomeo, Baret, In Time - Escape Room, San Paolo d'Argon Benedectine Abbey, Torre Medioevale Turascia, Chiesa di San Bernardo, Parrocchia Santa Maria Assunta, Movie Planet Busnago Globo, Villa delle Ortensie, Palazzo Rubini, Chiesa di San Gottardo, Cappella dei Caduti, Faccoli Franciacorta, Chiesa dei SS. MM.

Super location, just 15 minutes from the airport and the bus stops right outside the hotel.

had one night stay after late arrival to Bergamo airport before going to Milan next day.

Nice hotel with walking distance to the Old Bergamo and only 15 min by taxi to the airport.

My daughter and I stayed the night in Bergamo before heading to Venice  since her flight was arriving in Bergamo late and mine landed in Linate airport earlier in the afternoon.

There is a bus stop right outside the hotel which goes straight to the airport.

Easy access from airport and within walking distance of the upper and lower towns.

The bus stop for the airport bus is just outside the Hotel and that's another positive considering that the bus ticket to the airport costs only €2.30.

The airport bus (BGY) stops practically in the lobby and costs all of €2.30 !!! !

Each time I travel to Bergamo I enjoy staying in this Hotel.Friendly staff, a very good breakfast and comfortable modern rooms.Easy access from/to airport or train station.

For people coming from Bergamo airport, bus stop is 50m away from hotel.

It is also just a short taxi ride from the airport.

The bus stop is literally in front of the entrance - easy ride to Airport or Citta Alta.

What a great hotel in a fantastic location a short cab ride from the airport or a short walk from the train station or a bus to outside the hotel.

The airport is only fifteen minutes outside the town, Bergamo is a prosperous town and has fabulous bars, restaurants, cafes and the shopping is excellent.

Reception was warm and friendly the room was excellent and the breakfast too was great!!

Very welcoming reception, immaculately clean, good breakfast included.

Breakfast was very good and the room clean.

As someone who gets up earlier in the morning, the fact that breakfast commenced at 0630 and went on until 1000 was a huge bonus.

Just returned from stay here great hotel ideal for exploring Bergamo and the old town which is a must,rooms very comfortable try and get a city view one well worth it,staff friendly and helpful and breakfast in the morning was excellent enough choice considering it was continental

Breakfast was like feeding time at a zoo..everything spread over two rooms was like hunter/gathering had returned.

Continental breakfast had a good selection of fruit cheese and meats.

The breakfast was the best I have had that was included with the room, with so many options, even with me being gluten-intolerant and needing protein and low carbs.

There was a great choice of fresh food, cereal, breads, cake for breakfast along with good coffees.

Great stay at this superior hotel, great buffef breakfast offered.

I love the room, the breakfast and other complete facilities.

comfortable rooms, friendly staff, decent internet and decent Breakfast.

The breakfast was very extensive and fresh with good vegetarian options .

The location is perfect as a bus stop is situated just outside the door.

The hotel is excellently located and the airport bus stop is right outside the front door with buses every 15 minutes from very early morning until midnight.

This hotel can offer you everything you want.Great location (in front of the hotel is bus stop to airport and to the historical Citta alta-number 1),friendly and helpfull stuff (they answer you on every question,have maps,print you boarding pass for free etc),delicious breakfast (f.o-they offer lactose free milk ☝️ what is rare to see in the hotels),clean rooms and comfortable bed!

Must visit the old town, very quaint, old and interesting.Cheap bus passes available, with buses running to the airport every 15 mins for 2 euros, with the bus stop right outside the hotel door.

The bus stop a few steps away also provided quick and easy access to the old city, which was our primary destination.

Bus 1 which stops outside the funicular stop, stops opposite the hotel.

Got the airport bus 1a.cost 2 euro or get a 3 day ticket in airport office for 7euro.allows you 3 days hop on and off all local buses and the funiculars..airport bus stops outside hotel.

The airport bus stops right outside the hotel.

If you are coming directly from the airport the bus stop is next to the doors of the hotel.

The airport bus stop (both to and from) is situated outside the hotel.

Bus was very busy after stopping at the train station bus stop.

Service - friendly and helpful
4. Location - Right in the middle of town, next to bus stops to airport, station and the Old Town (No.1 bus to airport is right outside (no need for taxis!)

The rooms are small with a very soft bed.

The room was small, disappointing given we stayed for a week. .

We booked and prepaid a 'de luxe' room and got a small one with a very small bathroom /with poor quality toiletries/.

Room we had was very small, 2 twin beds together and another bed across the bottom for our 6 year old.

The room was small which is typical in Italy,

Perfect location for exploring Bergamo and Milan, as it is only about 5 mins walk from the train station and about 30 mins up to the old town.

You exit the Bergamo railway station and head straight down the main road opposite it.

!0 minutes from the train station and close to get to the historical old city.

Just 5-10 min by foot from the train station and 10-12 min from the funicolare.

The hotel has a great location in relation to the train station, shops, restaurants, the old town etc.

It was walking distance to both old town (citta alta) and railway station, which was convenient.

Situated adjacent to Porta Nuova in Lower Bergamo, and only a short walk from the Central Bus Station, train station and the Funicolare to Bergamo Alta.

A great part of Bergamo with easy transport links to the old town as well as other parts of Italy via the train station a short walk away.

Plus the train station is just a few minutes walk, where you can catch a regular service to Milan.

Hotel is within walking distance of old town, restaurants, bars, train station.Rooms are qiuet,clean and tidy, staff are  attentive and helpful.

The hotel is in a really good location between the train station and main shopping area, also good for public transport.

Located near the train station is also closed to the pedestrian area of Bergamo bassa plenty of resturant and pubs where you can eat or have a drink.

The Best Western Cappello D'Oro is located roughly half way between the train station  and the Citta Alta funicular stop near Porta Nuova.

Very close to the train station and to the little train which is carrying you to the top of the old part of Bergamo!

Short walking distance to the railway station, bus stops, and the funicular.

Stayed for 3 nights , it's great for airport bus , train station and seeing round 'new' town.

Best Western Hotel Cappello D'Oro

small room

airport

train-station

bus stop

We took taxis on multiple occasions between the Hotel and Bergamo Airport (BGY) and found the cost to vary significantly (between 44EUR and 16EUR).

Great location near the train station and the bus stop towards the airport.

Positive: central location, easily accessible from Bergamo airport, very close to the train station and bus stop.

The NH Bergamo is near these landmarks: Oriocenter, Oasi Verde, Chiesa di San Nicolo Vescovo, Rotonda di San Tomè, Chiesa Madonna dello Zuccarello, Chiesa della Conversione di San Paolo Apostolo, Castello di Malgra', Santuario della Madonna dell'Olmo, Birrificio Artigianale Adda, Cascina del Benessere, Chiesa Parrocchiale di Santa Maria Assunta, Chiesa di San Giovanni Battista, Santuario Madonna della Cornabusa, Globo Centro Commerciale, Lago di Sartirana, Bio Spa Caréra, Castello Visconteo, Museo del Tessile, Castello Bonomi, Parco Sola Cabiati, Berlucchi Winery, Il lungolago, Chiesa di Sant'Andrea, Chiesa di Sant'Eugenio, Mulino di Baresi, Cantina 1701 Franciacorta, Villa Taverna, Chiesa di San Defendente, Piana Di San Tomaso, Parco di Monza, Il Parco Azzurro dei Germani, Franciacorta International Circuit Daniel Bonara, Parrocchia San Giuliano, Parrocchia di San Giorgio, Centro Storico di Gromo, Palazzo Mondadori, Santuario Madonna del Ghisallo, Airport Bus - Azienda Trasporti Bergamo, Parrocchia Santissimo Redentore, Sportindoor, Museo del Falegname Tino Sana, Parrocchia San Bartolomeo, Baret, In Time - Escape Room, San Paolo d'Argon Benedectine Abbey, Torre Medioevale Turascia, Chiesa di San Bernardo, Parrocchia Santa Maria Assunta, Movie Planet Busnago Globo, Villa delle Ortensie, Palazzo Rubini, Chiesa di San Gottardo, Cappella dei Caduti, Faccoli Franciacorta, Oasi Naturalistica della Martesana, Chiesa dei SS. MM.

10 minutes by taxi to the airport, 10 - 15 minutes walk to nice italian restaurants.

Taxi to / from the airport is only €14~18.

Very good hotel great access for the bus/train station 
Staff very helpful and friendly
Some good restaurants near by short walk to the citti bassa and bus stops right outside for journey to either airport or city Alta 

Only issue room not dirty

Close to train station, bus stops for airport and Alta' Citta (beautiful old town)

15 minutes from airport and a nice clean hotel with helpful staff.

Buy a 72 hour transport ticket - to and from the airport and unlimited local bus & the funicular railway, which takes you to the upper town.cost 7 euros, available from the airport.The NH Hotel was very central for all amenities.

Easy access from the train or 15 minutes drive from the Bergamo airport.

The hotel is located very close to central railway station and 15 minutes drive from Bergamo airport.

The hotel is within a short walk from the railroad station and the bus station for the Bergamo Airport.

Hotel was perfect met all our needs for this stay comfortable, clean, lovely staff short trip from airport €15 in a taxi, near bus station & 5mins walk to train station.

Well situated, very close to the railway station and airport bus station.

Location wise, literally a 5 minute walk from train station, which is also where bus from airport drops you off.

About 15 minutes in the cab from airport and would stay again.

Clean, reasonable cost, right across from the Bergamo airport, close to car rental, breakfast included, with free WiFi, parking and a new hotel.

But the beds are very comfy and the position is next to the central station, next to the city centre  and close enough to the airport (4-5 km).

Food for breakfast is fresh, baked goods are of great quality.

Breakfast was very good and staff very politely and helpful.

The breakfast is great and has options for people needing gluten free and dairy free food and it is well located so that you can arrive from the train station and drop you bags to visit lovely Bergamo.

The hotel is of high quality: good position near the city center, room very clean, kindliness of personnel, high quality breakfast for food and service as well.

The rooms are of an acceptable standard for European Cities and provided value for money (156EUR / night incl breakfast).

Staff are excellent, breakfast phenomenal and the hotel is immaculate.

Breakfast buffet had a great variety and everything was so tasteful.The room was clean and comfortable enough for 2 people

For many years, I stay at the NH hotel when I'm in Bergamo, enjoying the convenient location, the spacious rooms, and the very good breakfast.

Very friendly staff from check in, to cleaning staff to the breakfast staff and a fabulous breakfast.

Clean and cozy hotel, very good varied breakfast.

Breakfast is good and there is a large selection of food.

The NH hotel in Bergamo is a very comfortable hotel, with very friendly and helpful staff, an excellent breakfast.

Good location - near Bus- and Train station, cleanliness, very friendly stuff, good price-value ratio,
quiet street, close to the center, excellent mattresses in the room, fitness, good breakfast, spacious bathroom,

Breakfast was typical continental, quite a lot of choice

Breakfast 6/10 
Location 9/10    -near station
Service 8/10 
Noise 3/10
Room decor 6/10.

Staff very friendly, breakfast service atrocious.

but then ok. Room small, dark but comfortable.

Our room was a bit too small, no place for luggage at all.

I disliked the room because was small and doesn't look as beautiful as the picture.

Rooms are a little small perhaps and possibly more storage room and hangers for clothes

The rooms are small and looks not so perfect.

We left our luggage tag and secure storage in small room beside the reception.

The rooms are very small and due to small windows also very dark.

The room is small compared to the newer Best Western / Hotel Piemontese about a block away.

Rooms are very small and bed are not comfortable at all.

but very small room, old CRT TV (we couldn’t tune any channel, only music), no tea making facilities and small uncomfortable bed, especially thin common brown uncovered blanket only with sheet (not duvet) – it‘s not standard for 4* hotels.

The room was very small and only 2 English speaking channels (CNN and Eurosport)..the in room movies are €11 each

Lovely bathroom with piped sound from the tv in the bedroom.

Service is fantastic, all personnel are nice and ready to support.

Very friendly staff, everything went well!

Great hotel with wonderful staff, the room might not be the newest

The staff are truly incredibly helpful, kind, professional and accommodating to maximise your experience.

A second desk manager could not move her / his ass to help the customers in the line. Incredible!

The staff are attentive, helpful, kind and professional.

Very nice Hotel and friendly staff, good city centre position, good value for your money.

Staff were very friendly and helpful, the room was beautiful and clean and the heating system easy to manage.

The hotel is in a great location very close to the train station and also with easy access to the old town.

Really nice hotel, just off the main road from the train station so near enough to be super convenient

Situated in the Bergamo city centre, near the train station, this hotel offers an excellent sleep quality together with comfortable rooms.

It practically located near the train station accessible to all locations to roam around Italy.

The location is excellent we walked from the train station which was very close.

This one is no exception the location is good is within easy walking distance of the train station and all the sights in Bergamo.

though is the proximity to the railway station, making day trips to Milan and Lake Como very easy to do.

The hotel is in a good position near to the railway station and main Viale Papa Giovanni with good links to the Città Alta and many good restaurants around.

It is conveniently close to the train station and the bus stop from the airport.

It's close to the train station and with a short walk you can reach the town center and also the funicular that will take you up to the Citta Alta, the old town.

Hotel has good location near train station and bus stop to the airport not so far from shops and restaurants .

We enjoyed our stay in NH Bergamo which is very close to train station and old town.

The hotel is very well located in the down of the city, very close to the train station where you can take a train to Milano and get there in about 50 minutes.

Location close to the train station and main street makes public transport access easy.

Close to railway station, bus to airport, close to old city.

Great location close to railway station in middle of new town.

NH Bergamo

train-station proximity

staff

Very nice breakfast, with fresh fruit, eggs made to order (deliciously), good coffee, and pastries.

The hotel itself has an exceptional breakfast, super friendly staff and rooms clean and lovely.

The breakfast spread was delicious and the team was always eager to help with restaurant recommendations.

Also this  buffet style is so much outdated .

The room was spotless and the breakfast very good.

Very clean, tidy, well maintained with very nice comfortable rooms and included a nice breakfast too.

Breakfasts are lovely with fresh fruit, pastries, meats and cheese as well as cooked options made freshly to order.

We loved this hotel from the start, all staff were excellent Utta was brilliant ( sorry if mis spelled) beautiful hotel, everything we needed, lovely room, comfortable beds, great breakfast, great location, staff extremely helpful, booked a restaurant on our first night, helped with bus timetable to airport etc would highly recommend for a stay in the really beautiful and impressive city of Bergamo

Excellent breakfast with a good selection of fruits & pastries, eggs cooked to your liking on request.

The location, the rooms, the breakfast, the cleanliness,

Clean, very tasty breakfast, and excellent service.

The Team of Mrs. Willmer helps you to make your stay in Bergamo perfect, to find nice little restaurants, best salumi and fresh pasta, Breakfast in the  patio, with a good choice of local ham or fresh fruits.

As many have said, great location, excellent facilities and breakfast.

Breakfast is amazing and they are more than happy to fulfill extra requests.

The rooms are lovely, the breakfast is fabulous,

Great little gym in the basement and the breakfast were fantastic every day.

It was very busy place with many hundreds people  crossing forth and back.

but I expect it was because the hotel was not busy) and we have stayed in about 14 hotels / apartments in Bergamo and the Petronilla would not be in my top 3.

It did not matter that they were busy trying to take care of other guests, they made everything seem effortless.

By Italian standards, the bathrooms are spacious, and also nicely designed.

There are 12 stylish rooms, bathrobes, slippers and complimentary water and sweet treats.

Friendly staff provide a warm welcome to a charming atmosphere with clean,
Modern rooms and spacious bathrooms.

The rooms are comfortable, well furnished and with little treats left for guests to enjoy.

wonderful small hotel, well designed rooms, perfect service.

but super nice hotel, rooms are quite big for a European hotel, modernly furnished, super clean.

The rooms were spacious, stylish and specified to a high standard.

It has a lovely interior with a lot of attention for nice paintings.

Gervasio e Protasio, Villa Gomes, Monumento sul Monte Orfano, DerbuscoCives, Cavalleri franciacorta, Great Escape - Escape Room Vimercate, Il Minigolf, Chiesa di S. Michele Arcangelo, Corte Rustica Borromeo - Casino di Caccia di Villa Borromeo, Casino di Caccia di Villa Borromeo, Flower Cafe, Villa Trivulzio, Centro Commerciale Torribianche, Nuova Supergarage srl unipersonale, La Lodovica, Caffe Delle Torri, Gabriella Bariselli Franciacorta, The Space Vimercate, Totem Plaza Cafe, Centro Commerciale Le Piazze, Villa Surre, Copacabana Cafe', Parco delle sculture di Franciacorta, Erbusco, Chiesa di S. Salvatore e S. Teresa di Gesù Bambino, Cantina Riccafana, Società Agricola La Fiòca s.r.l., Archivio Storico Fiocchi, Santuario Madonna della Neve, Santuario Madonna della Neve, Bellavista, InPalestra, Istituto Salesiano San Bernardino, Palazzo Municipio, Just You Estetica, Piani D'Erna, Azienda Agricola Stella Sebina, Palazzo Lechi, Azienda Agricola Bonfadini Franciacorta, Campanile di Clusane, I Barisei, Chiesa di Santa Giuliana, Piazza Era, Loft46 Design Store House, Santa Lucia Franciacorta, Chiesa di S. Marzia, Chiesa dei Santi Materno e Lucia, Viale degli Onori, MURALES per Chiari Capitale del Libro, Castello Carmagnola, SweetCafe, Il Piccolo bar, Chiesa di San Rocco, Campidori Selections, Bar Speedy, Santè Cocktail Bar, Cammino di Sant'Agostino, La Rocca, Mondadori Point, Enrico Gatti, Privilege caffe Chiari BS, Ponte vecchio - Ponte Azzone Visconti, Museo Della Città - Laborartorio di Storia ed Archeologia, Piazza Zanardelli Giuseppe, Proloco Chiari, Scaccomatto, Torre Civica, Tabernacolo dei Bravi, Lecco Lake Tour, Fondazione Biblioteca Morcelli - Pinacoteca Repossi, Chiesa di Santa Maria Maggiore, Chiesa Di Sant'Agape, Chiesa di Sant'Agata, Ballet_scuole di danza, Ballet_scuoledidanza, Ballet_scuoledidanza, Salone Marchettiano, Viale Mazzini - Chiari, Villa Mazzotti, Villa Manzoni, Biblioteca Comunale Fausto Sabeo, Panificio Vaccani, Villa Ravizza, CineTeatro Nuovo, Chiesa Dei Discepoli Di Emmaus, Piazza 28 maggio, Villa Cassoli Pellegrini, Villa Frangipane, Pontoni, Detta "Il Palazat", Meridiana, San Cristoforo, Fatima lounge bar, Parrocchia di San Vito, Global Nautic S.r.l., Global Nautic, Villa Sironi, The Club 13.

The hotel’s decor is eclectic, so best be aware that rooms are not furnished with stock pieces you would expect in upscale hotels.

Everything worked so well, the room was clean and the hotel has a lovely atmosphere.

The rooms are creatively decorated with high quality furniture.

Large, bright & airy, spotlessly clean and very comfortable.

The decor is modern, and we were surprised to find a large canvas painting behind our bed.

My wife has a thing about hotel room design and she is very critical of the way they are usually set-up.

Such an unexpected delight with everything from the attention to beautiful design details to the delicious breakfast to being thoughtful and accommodating with our toddler.

Our room was spacious, well furnished and very comfortable.

There is a sauna and hot tub that are in pristine condition.

Nice area with local bars and restaurants.

The location is perfect, close to lovely restaurants and shops.

We were lucky to get parking right outside the front door and there were vars and restaurants within a short walk.

Michele and the rest of the staff were excellent helping us to plan our outings and giving us excellent restaurant recommendations.

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