The swimming pool is a cold on cloudy days

Sadly, as reported multiple times over the years, the water pressure is disastrous, making showers an exceptionally unpleasant experience as the surging cold water means that the water rapidly fluctuates between icy cold and scalding hot.

The shower water kept going from hot to cold during the shower.

Upon getting up we asked about the water and someone came up and turned on the tap to tell us that there was no water - then later only cold water.

Shower ran boiling hot, then cold, then hot again, then cold, then hot again, then cold.

The pool temperature was a little too cold for me to venture into,

but it was cold so I wasn't going to swim anyway.

but when you are eating cold mashed potates and gravy it just ruins the whole experience.

.it just felt "cold" with not a lot of  hustle and bustle.

Cold meats were canned spam-like, not deli style, no yogurt, hot dishes appeared to be frozen heat and serve type, like chicken nuggets, little to no choice of fresh cut fruits.

The staff was excellent and they were very friendly.

I like the hospitality of the Hotel, the foods, the gardens are very good and all the workers are very professionals and friendly.

Thank you for the best service, friendly environment and delicious meals.

The staff are helpful and friendly and the lakeside environment is peaceful and scenic - loads of birdlife.

Very nice place, great views, calm, friendly, clean, good service, good food.

Staff are very friendly and caring who made my stay so comfortable.

Great views, rooms, food and friendly staff!

The staff in this hotel were friendly and helpful.

She is very friendly, polite, and attentive.

We had a wonderful stay, thanks to the friendly staff, delicious food, and excellent facilities for children.

Local people are friendly and respectful to all of our group.

The people are friendly and ever present lend a hand.

The staffs were very friendly, welcoming  and very respectful of their customer.

Excellent service, very kind and friendly staff.

Every single staff member was incredibly nice and friendly.

Very friendly staff, and a very nice place.

All hotel staff are very friendly and welcoming.

I had an excellent experience and all the staff is friendly and there hospitality is amazing.

The resort had poor standards and lacked attention to details.

Water in shower poor - either too hot or too cold and not powerful.

but they led to a level of frustration that create a poor impression of the whole hotel.

Two issues though:  soundproofing between room and between the room and the hall was quite poor.

Food and service were poor in the main restaurant.

It's a real shame the poor staff ruin the reputation of what could be a very nice resort.

Wifi / Internet connection was very poor 

Fan was not working

No menu in the room 

You can not go out of dinner after 9:00pm as you can not find a taxi outside the reosrt and the hotel did not support to get a taxi, so I was forced to have my dinner at the resort 

Asked for tooth brush and only came after a number of followups

The service was at best poor and the food only average.

I don’t blame them as wi-fi connectivity is generally poor all over Ethiopia.

Generally poor design and layout detracts from tasteful decor.

Food is the killer; an apparently inexperienced chef is attempting over ambitious dishes the results are very poor.

Everyone is very kind and helpful, even helped us get a taxi to the monkey park and a boat ride back.

The attention to detail and the true care by each and every employee makes each guest feel welcome and at home.

I would love to mention again that the staff members were exceptional, they made our stay lovely.

The service staff are very kind and attentive.

Thank you for organizing a surprise birthday celebration package with a humble waiters, coordinators and all the staffs starting from the gate.

We were haveing fun in the pool we swim a lot 4 to 3 hours also we like the the workers like yanet and seon in the restorant and the reseptions and the first one we meet was abenezer rhe best guy we ever see he was very respect full and the second reseption guy and also we love hile gebre selase also we love the hotel very much we write the hotel 10/10 .thank you

Very accommodating staff and nice facilities for activity (gym, tennis, volleyball, table tennis etc), good restaurants and even free airport shuttle.

At every given point all the employees are there to help with anything you need and are willing to go the extra mile/kilometer.

Haile Resort Hawassa

cold

poor

Free parking

Free High Speed Internet (WiFi)

Pool

The staff was really helpful, always friendly and funny.

Room .The staff at the front desk was very friendly, helpful and professional.They even gave us smill .There was plenty for everyone, I definitely would stay at this hotel again and agine  please dont be shy to stay and enjoying one night in the lewi resort.

Stuff very very friendly and was ready to fulfill all my wishes.

All staff are very friendly, helpful and supported me in a friendly way.

The food was generally good, especially the Ethiopian food and the service good, with friendly staff.

Great breakfast, friendly staff and relaxing pool area.

The hotel is in a lovely location, the staff are very friendly and attentive and spoke wonderful English.

The staff are friendly and helpful when they understand your requirements.

The best hotel we had a really good time and very friendly stafff , amazing food this is why i always visit lewi resort every year its a must.

Relaxing lakeside view, professional and friendly service.

From sales and management right down to cleaning staff everyone was exceptionally friendly. .

But staff will try to get them away from your food. Staff is so friendly and helpfull
Rooms clean and large
Shower was working fine
Food great
Lovely to sit in the garden with beatiful view on the lake
Easy to walk along the lake to the city centre (15 - 30 minutes walk)

Rooms are spacious and staff is friendly.

Most of the staff were nice and friendly especially the Marketing Manager Wub and Chef Edward.

The staff are exceptionally helpful and friendly , especially the Marketing manager Wub Abebayehu who is a gem of a person and really made our stay exceptional

Staff are very friendly and anxious to help.

Staff was incredibly friendly, humble and extremely helpful.

Breakfast was in the dining room with conservatory style windows was poor.

Breakfast was very very poor in a small room no tea or coffee and not replenished.

It can be confusing as there is a Lewi hotel, make sure you are booked into the Lewi resort as the hotel is very poor.

It was extremely poor anytime we needed some help or information during our 6-day-stay.

Sleep quality is then more than poor, and overpriced.

The staffs are very courteous and the room is equipped with full amenity.

The hotel is fairly good, right on the water front; the rooms are well kept and clean, staff are pleasant too.

They habe plenty of stsff who are very attentive to your needs.

Food was great, staff was very nice (with our dog as well).

The receptionist was really unuseful and icompetent person.

the marketing director Wube was always ready to help and so was the entire staff.

That the plumbing here was done professionally and worked well is  an accolade worth giving.

Supper Friendly Stuff the food Choice is good You don’t feel like going anyplace 
 2 more days left to our Vacation so far It’s Awesome!

but why the reception clerk didn't put us in the nicer of the two rooms, which were the same rate per night, from the beginning is beyond me.

Its as if another guest just checked out and hotel staff  didn't make sure the room was clean and organized before new customers came in.

Great service by all employees, felt like they wanted us to feel welcomed. 4.

Luckily there are people who watch your back when it comes to the monkeys..lol I thought that was very helpful.

I am Sarah Inyolo,  a client of Mehari of Lew Hotel & Resort - Awasa 
Mehari has been very supportive and has always gone out of his way to assist our clients.

but when I saw Lewi resort I changed immediately, people are very nice, all staff gave the necessary support I request 
The room was beautiful and well-equipped, room was large with a sitting area, many choices are available.

"Excellent restranet in the Hotel and Staff"
 .

The staff are great, attentive, and helpful as well.

At USD120 a night (riverside room at $110 plus $10 for child's bed), to find the grass between our water view room and the lake hadn't been mowed, that there was broken furniture at the seating area used exclusively by the handful of lakeside rooms, and to see power points hanging out of the wall (super fun with a small child) was disappointing.

Unfortunately with my wife I spent 4 nights in this rubbish hotel , I don't have right words to describe this place so old and so dirty, terrible service terrible food and breakfast only for local people don't expect to get one cookie and if you need a glass of water they charge it.

in the water when we only were in the boat for about 15-20mins.

The water heater (feed-side) hose catastrophically failed.

There was only cold water available in the shower and anytime it was turned on, water would come from the bottom and make the whole bathroom floor wet.

Also, taking a shower was not relaxing at all as only a few drops of cold water came out.

the only thing that i don't like is the temperature of the swimming pool , maybe its because i like hot water .

Check that your hot water has been turned on as this is often turned off during the day.

The lake side view is priceless and you should watch out for surprises like water and power outages.

but terrible in other places) shower, low water pressure and worst of all the dusty mosquito nets being to close to your face when sleeping (lake view rooms).

I was in Month of April 2015 the hotel went down instead of improving i checked in by 3pm my room was not made they check me in a darty room not only that when i complain that there is no water i ask them to bring me water to  flash the toilet they did  not i have to call two three times finally they came after 6 pm.

You will need to switch on the water heater in the bathroom if you would like hot showers.

The worst part was the bathroom which had a standalone shower, that leaked copiously and was impossible to get any hot water from.

(Of which darkened waters harbor both "hippo festival" and "hippo parliament", if you go by authorized tourist guide Tefari's description - he's a swell guy, by the way!

Lewi Hotels & Resorts

water

Starting from the door everybody was very friendly and helpful.

Hawassa has always been a friendly and touristic place which I love and appreciate.

The staff of the Hotel is very friendly and polite.The staff of the Hotel are speaking a very good english so that there was no problem to communicate.The Hotels is located in the center of Awassa and you can reach via walk restaurants, bars and so on.The food in the Hotel is very nice and even the breakfast is without complains.

The staff was very warm and friendly and helpful.

The room is clean & most important ally the staff is friendly to guests which is much appreciated  & we enjoy your Delicious food.

The staffs at the hotel are extremely cordial and friendly to guests, helpful and highly efficient in all aspects- over all a very pleasant full experience. Oooo!

The staff is friendly and service minded.

The staff are exceptionally friendly and helpful, rooms are super clean and cozy and everything actually works (those who travel within Ethiopia extensively know how much this means).

very nice and clean rooms, very good breakfast, friendly and very helpfull staff.

The staff are really friendly, the room, restaurant and bar are well designed and equipped.The city  is one of the best destination in Ethiopia and the hotel adds its beauty with hospitality basis.

It is a big hotel, I had a clean room, nice (if not the best) breakfast in the city, friendly staff (English) and a patio where you can sit and drink a nice mixed juice.

The manager is exceptionally accommodation and the staff friendly and helpful.

Reception and staff in general are very friendly.

but it was more like a “hot pocket”, if you know what that is.

Unfortunately, both times we stayed there, we all had to call room service for towels and there was no hot water for a shower (the second time we had to call the front desk to ask them to fill the water tank).

I had no hot water in my room for a large portion of my visit.

The temprature in the room was hot at night, making it difficult to get a good night sleep.

You request for tea and you get 1 (one) tea bag and a pot of hot water, essentially they are telling you no seconds or reuse the bag.

However, it is almost at the city center and there is heavy traffic around it ,

It is a little noisy in the evening due to the hustle and bustle of the city.Internet was excellent, just an inconvenience to keep on changing passwords for each device daily.

but we left after one day - couldn't bear the noise from the mosque.

Located in the heart of Hawasa, making a bit noisy

The outside is very loud and there were dogs that prowled around at night barking loudly all night!

I took the room by the compound side (not by the street side) so there was no any disturbing noise.

Thankfully the room also offered a good shower, something I have come to miss from most hotels in this country,

If it wasn't for the excruciating noise, this would have been a pleasant stay.

We had a great time with our team members for one night and they give 5 * Service and the restaurant,club was very amizing in hawassa we proud b/c of them service staff and all managment its recomended place in hawasa.

I lost my money from their safe and the management was so unprofessional in handling it.

I see all staff they are honest and they given to customer international service .

Everyone who worked at the hotel was professional and helpful.

Thank you to the whole team for the Southern Hospitality! !

The location is perfect, center of the city, the rooms are neat and beautiful with all accessories, thanks for the reception they are so helpful and talented.

Staff seeks to help you in every way possible.

Sami, Medhin,and everyone is good in the reception I like the hotel and also the swimming pool and they have good foodi will like to be here some other time again sinthyeu man main man he assist me very well

Thank for ur service all the staffs there Sami,front office was taking care of us.we thank u for ur cooperations n helping us!

My special thanks and even greetings goes to Sami.

I was helped many times by a front office supervisor named Sami who helped me with internet connections.

My special thanks have goes to the restaurant supervisors (Selamawit, Kal & yiregalem/ FB,) plus the management teams (Joseph, Bezawit and Yirgalem/FOM) in short AWSOME staffs and indispensable assets for South Star Int. Hotel.

Much personal attention nice folks from top to bottom good food laundry water pressure good front desk check in smooth sound sleep better than other comparable hotels in city and I’ve stayed in all of them here over the past 17 years

I Stayed at South Star International Hotel in Awassa for four nights and experienced   unforgettable honeymoon with my wife, it has clean bed, hospitable staff and every thing there is beyond my expectation and made me delighted,  Lastly my i admire Mr Yoseph , Mr Hasan , Aklilu spa and special thanks to Mr Minyahil Taye

The staff arranged a delicious farewell dinner for my group, featuring every imaginable Ethiopian dish, and to top it all off, they treated us to a final coffee ceremony just before our departure.

but at list a standard to the gust that are choose them:
     - The standard rooms are terrible the light are not working to there full function
     - The shower room; door is broken or lost, the shower heads are not working and scales is accumulated and water is liking out from the bath room
     - The food order other orders are take too long time and sometime they confused or missed the order.

Additionally, the shower heads didn't work (not enough water pressure) so we were stuck with using the tap for a bath and the shower leaked all over the floor.

but I did not see anyone checking the water purity.

We only discovered that after the bath was filled with water.

South Star International Hotel

quietness

The hotel's staff is very friendly and helpful, breakfast and dinners were satisfying and the convenience of the hotel's location and coffee shop downstairs are both added pluses.

Ker Awud Is so nice Hotel to spend time with family and very clean, excellent service, have friendly staff including a great manager, Binyam.

There's a coffee shop adjoining, and staff in my experience of perhaps a dozen stays there are invariably warm and friendly.

Clean quiet and comfortable room.great location within walking distance from Lake Hawassa.The staff was very friendly and helpful.

Clean, comfortable rooms and friendly staff.

The hotel was very clean and staff were friendly.

Good buffet breakfast, nice pizza for dinner, friendly service.

We were very pleased by the goodbye  cake to the team.

Our team of ten stayed again at the Ker-Awud hotel during the week of November 21.

Excellent hospitality
Very Clean and nice  room Excellent service starting from the security guards,waiters and managers.

The receptionist was good in convincing me to stay

They are cooperative and willing to serve with a great care!

The front desk staff are very pleasant and helpful.

The staff is the best thing about this hotel.

We enjoyed much about our 10 days at the Ker Awud in Hawassa; the central location, the courteous and welcoming staff, plumbing that is clean and works (mostly), the breakfast spread, and the views across central Hawassa.

Great value for a very reasonable meal, served by a very helpful waitress with,

You can tell the staff lacks training and motivation to provide service.

The only thing you will find good is the juice and the kind face of the stuff.

Clean rooms with welcoming staff if u're a clean freak like some of us.

It's modern, and the standard of cleanliness in the rooms and elsewhere is exemplary.

but there was no water service in the entire hotel.

although the showers were the nicest I've seen anywhere in the world, there was no hot water in a couple of our rooms.

Ker-Awud International Hotel Hawassa

small room

Fitness Center with Gym / Workout Room

My colleague's water boiler exploded in the night: fortunately he was not in the bathroom!

but it's not good hotel 
There are too many  mosques and the water pressure in bathroom is not enough to clean my hands. .

The shower had various gimmicky settings which of course didn't work!

However the rooms needed some maintenance (cracked window, damaged tiles) and the shower alcove was far too complex for a low maintenance and poor power supply environment, instructions were non-existent.

The room I stayed in was dark, fly screen on the bathroom window was torn, the shower had very low pressure, the shower heads were clogged and the sliding door was broken.

but was very hot, the jacuzzi bath was broken we had a power cut and despite the website stating it had a generator it did not come on.

The showers are very outdated, and water leaks.

.the bathrooms are almost always a disaster.

The shower was dreadful and needed updating

We had to ask for the shower to be fixed and it took them overnight to send someone for that.

In my third room I took a shower and I had a flood in the bathroom.

The shelf in the bathroom was falling off the wall.

The bedding, the white towels (faded and appeared brownish), the shower and almost everything was old.

Then we had to complain that the toilet didn't flush

(Fortunately they placed the electrical wires away from the shower in my bathroom,

It would have been madness to have attempted to have a shower here.

Despite the shortcomings the staff were very friendly and the night manager, in particular, very helpful.

The reception staff was friendly and the bedroom and bathroom of an adequate size and clean and the twin beds comfortable.

My room was perfect and the people who work in the hotel are extremely friendly.

Very friendly and attentive staff. Recommended.

I agreed to go for a drink with him telling him I am engaged and it was just friendly drink and I ended up with 1000 birr bill and him being inappropriate.

Within walking distance to the lakeside with very friendly and accommodating staff.

The staff are friendly and extremely helpful, providing lots of local information.

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