but it took a long time after I ordered it because the kitchen was away.・At the dinner buffet, when the meal was about to end, I was put on a slip and charged only to "give it out when I leave" (I'm also at fault for not checking the contents because we ate with five family members.  )

For the last day's breakfast, I didn't eat; I only had a cup of coffee with water, and they charged me a total buffet price.

I guess the only gripe is that prices are a little steep here and they actually not only charge for the room itself

However we were disappointed that they charged 1000Y/day to connect to WIFI when we had it FREE at every other Hotel we stayed in across Japan over three weeks!

but for the money this place charges, would not stay again due to the size of the rooms.

When I disputed the charge the with the staff member, he was extremely rude and would not answer any of my questions.

although we never got the chance to try them because rather than stick around and be gouged by the insane charges for things, we went elsewhere!

To add injury to insult, the already excessive food prices on the menu exclude cover charge and taxes, making the surprise even nastier.

Just add $10 to the room rate and extra person charge so guests don’t feel ripped off.

2- upon check in we were told we would be upgraded at no additional charge.

They charge for karaoke and bowling so we didn’t do that.

There is incorrect message delivery on Hilton website, so the extra fee should not charged to customer.

however, there was never any mention of any administration charge any where on any website which I search this hotel on.

But the Japanese staff insisted charging our 3 kids ( drinks ) and wouldn't just let it go.

and instead said we could have 10% off our meals if we had some kind of Japanese dining card we weren't familiar with (not associated with Hilton).

It was like that.But the pool was a lot of fun.The gym was great too, walking with the view in the blue sky.

The swimming pool is the most complete of all the Hiltons..

The children were very happy with the entrance town, the model trains, the swimming pool and the games center.

There was a pool, a rock sauna, a large public bath, a tennis court, a golf driving range, a table tennis practice area, and fitness machines, so you can relax.

We were only able to stay one night, so couldn’t experience all of the countless facilities,

The staff and the facility were well prepared and made us feel welcome and safe during our entire stay.

Very nice facilities; big, clean indoor heated pool, a dog run, a nice gym, lots of open space, an arcade, a playroom for kids, a bowling alley and also a mini golf course.

They have free swimming arm tubes for babies.

Very nice gym, onsen, swimming pool, tennis courts and more.

Room and bathroom well equipped with nice view on lake and mountains.

Excellent world class hotel with many facilities, extensive grounds, impeccable service and a beautiful onsen.

We spent a full weekend with two kids and another family, and we were totally blown away by the great service and facilities.

The hotel has great facilities especially the spa etc

This resort is equipped with spa pools and hot spring that I really enjoyed,

The property is massive and the building also is large with a hotel building and the fitness wing separate to it.

- really comfortable and enjoyable service in many ways starting from check in to check out, and thank you upgrade room and special section for breakfast area, for loyalty member,  especially very pleased on hiking trail as well as spa facilities.

Another member of a large group checking in with us tried to throw his considerable weight around, screaming about all his Hilton Honors points and threatening the staff.

Lovely rural setting with endless facilities.

Although the hotel name is Odawara, the nearest station is a short distance from Odawara Station, an unmanned station with a spectacular view of the ocean.From there, take the free shuttle bus up the mountain path to the hotel.The lobby is spacious,

After riding the beautiful RomanceCar train, there is a free shuttle provided by the Hilton,

There are free shuttle services for Nebukawa station as well.

They have free shuttle buses from Odawara and the other station that's close by (Nebukawa)

We very much appreciated the free shuttle that takes you to and from the train station as it allowed us to freely visit the lovely town of Odawara.

They have a Free Shuttle from both Odawara and Nebukawa stations.

however it is very steep, so I would take advantage of the free shuttle bus particularly if you have luggage, which runs incredibly regularly.

Free shuttle bus pickup at 2 train stations.

They have a free shuttle service which is nice

Just 20 minutes from Yokohama by Shinkansen and a 20 minute free shuttle bus from Odawara station.

But as we drove in their free shuttle, picked up at Odawara station the views on the drive were just the beginning of our spectacular visit.

The hotel also offers free shuttle to the 2 train stations making travel fairly convenient.

The hotel offers a free shuttle to a train station and the town of Odawara.

Hotel provides free shuttle service to/from a couple of train stations,

The hotel provided free shuttle service from the Odawara rail station.

You can take the train from Tokyo and the resort provides free shuttle service from the train station.

(People arriving by train can get a free shuttle ride to the hotel.)

There is a free shuttle bus every hour from the station and from the hotel to the station, from Monday to Friday,

however, the hotel provides free shuttle bus service from both Odawara Station and Nebukawa Station.

There is also miniature golf and tennis in the hotel, a nice getaway with kids.

This resort is huge with lots of facilities, such as tennis, indoor golf driving range, hot spring pools, indoor tennis tables etc.

The whole family enjoyed the stay and in particular the facilities : room size, amazing pool, bowling, golf and nice staff.

The pool and onsen facilities are nice and there are plenty of other things to do (tennis, indoor golf driving range, bowling, karaoke, arcade room).

There are a number of activities available including a bowling alley, in-door golf driving range, and a wonderful onsen.

We have 2 active boys and they love the mini golf and also their amusement area!

With just 1+1/2 disappearance from daily routine life, you have hotspur, nice tennis courts, golf course, SPA treatment, amusement pool, aqua-exercising class and sauna.

The gym was well equipped and the putting golf was fun!

Although we had booked a cottage suite, which would be a few mins walk or a min drive via golf buggy our check-in staff offered us a western/Japanese room in the main building because it was raining.

There are tennis courts, pin-pong table, golf range - great place to come for the weekend and just have fun.

The SPA (Onsen) is part of your hotel stay as well as any activities the hotel has to offer (putt-putt golf, indoor and outdoor tennis facility, indoor golf driving range, table tennis, and more.

The hotel is located on a hill area with almost everything you will need and the facilities include swimming pools, indoor driving range, 10 lane bowling alley, outdoor tennis courts and a small golf course.

They also have a floor for entertainment with bowling, arcades, karaoke, kids area with a maze, golf and tennis.

The hotel offers a lot to do and we did take advantage of the excellent swimming pool complex (several pools with warm water), wonderful onsen, bowling, mini golf, etc.

The hotel was also a lovely introduction to Japanese onsen and has amazing bath and pool facilities. The outdoor mini golf course was also a surprising highlight which was amazingly maintained (real grass mini golf!)

The property also has a large spa facilities, indoor/outdoor pools, indoor tennis, mini golf, bowling, children's activity room, arcade, lawn space with sport equipment, and a wedding chapel.

The hotel has a bowling place, kids area, outdoor and indoor tennis courts, mini golf, etc.

They also have a driving range, ping pong, miniature golf, and a wonderful garden to just walk around.

The pool was very lovely with heated water both indoor and outdoor and just an absolute treat.

They also had some really cool fountains in the central pool.

even though it was a Hilton.The receptionist and the pool staff were all kind and pleasant.The instructor also taught me how to use the gym.Thank you all for your time.I'll see you at Kavanaugh sometime.

There was also a nearby egg-cracking stone, which was beautifully split in two.The spa has a public bath and a huge indoor pool.

I love lunch, I love swimming pool, I love kids and I'm going to keep going.

The pool was clean, and I liked how it had different areas.

They have a nice pool area where families with kids can have fun.

The bedrock bath was the best 😀 The hot spring ♨️ and the pool 🏊‍♀️ Relaxing with a can of beer while looking at Sagami Bay!

but I would recommend it if you want to relax in the hot springs and pool.

but cool weather but swam outdoors in the heated pool area!! Brilliant!!

Relaxed in the large outdoor jacuzzis before having a good risotto for dinner.

The pool area was so much fun for our daughter.

Our 3 year old daughter especially enjoyed the heated pools.

My husband enjoyed a swim in the lap pool.

Personally, I prefer breakfast to dinner.It's 3600 yen including tax,

Since there was nothing to do at night, having a paid movie channel would have been nice.

They did not care that I complained about the bed and the room and just said I could pay more for a different room or suffer in the bad room.

but there are apparently 10, so small children can have plenty of fun.The bath didn't feel very powerful, but it was apparently a hot spring.It's an old building from the bubble era, but it's an expensive building, so I think it's worth seeing.

The staff and management here should go to another Hilton for hospitality training.If they pay that price and get this level of service, it could damage the Hilton brand as a whole.

Drinks are not included, prices for alcoholic beverages excessives (one bottle of beer 10 €).

However, we were disappointed with the quality and price of our evening meal at the Brasserie Flora, and there are limited other evening dining options.

but the price seemed a bit steep for two people (especially when it would only be me singing as my husband doesn’t sing).

Not to mention you can only eat at their extremely overpriced restaurants as they are located in the middle of no where. .

except:
Beware the lunch buffet - it is eye-wateringly expensive. and.

If I were in the US, I probably would’ve expected to pay about 3,000 yen (meaning not that bad given that we were at a resort).

Were told a firm NO and that fee also for use of shuttle bus (that one I understand

but the only down side was dinner as the cost didn’t match the quality.

The hotel is very expensive for its small rooms and there is nothing in the neighborhood.

Also, be advised that the hotel shuttle to the train station runs only once an hour and if you need to leave at another time (for example to take a shinkansen from Odawara), the taxi will cost you about 3500 Yen and it may also take 20-30 minutes to get a taxi to pick you up.

The resort itself is somewhat isolated and there are no real options for meals in walking distance with the exception of resort restaurants which are fairly expensive.

However, you can just stay at the resort and have a very relaxing vacation.

The rooms are spacious and there is a Japanese-style room, so it is relaxing, and the fact that all rooms have an ocean view is also a big plus.

A relaxing couple and family trip at the hotel.

Friendly service and a relaxing atmosphere,

Highly recommend this place for solitude & relaxation.

The natural surroundings are beautiful and very relaxing.

The view is so nice when you’re relaxing in the hot spring.

Pros:
+ Great swimming pools (many, low chlorine, interesting designs, esp the underwater relaxing bed and open air pool overlooking the mountains)
+ Great Onsen facilities - the lockers, the baths the whole system for swimming pools and Onsens is great 
+ Allow you to use these facilities even before checkout and aftercheckout
+ The view of ocean from teh room was great and all rooms have ocean view
+ The room size was big and had a tatami table and two large beds.

In total Hilton Odawara is an easy, relaxing and fun place to stay.

The amenities are abundant and the pools were a nice relaxing break from the city life.

It filters into your room, making quiet relaxation impossible.

The pool was incredible and provides relaxation for your entire body.

The grounds around the hotel are beautiful with a very peaceful, relaxing walking trail.

Located near the sea and mountains, you will come away very relaxed and rejuvenated.

1. warm jet spa recliner chair pool, Wet steam room, The circular cool lazy river with stretching bars, The serene pool with high pressure water jets , My lounge sofa for a mini nap and water, The high temp hot tub then a few laps in the Olympic size pool, The outdoor lazy river with massaging jets, The dry sauna, The cool dip then back to lounge sofa to watch the beautiful water fountain display all while looking at beautiful Mountain View’s.

We all enjoyed relaxing in the Bade pools.

The room size was nearly double, a pretty nice upgrade!The room itself was very spacious.

The view from the room and the taste of the breakfast were excellent,

The room is we had was very large and has two balconies overlooking the ocean.

We had both dinner and breakfast at the on-site all-day dining room, and both were good.

The Pacific Ocean from my room feels good, and it is accessible from Tokyo, so I would like to visit again.

There was delicious tea in the room, so I thought it would be great to have it in the lounge too!

Rooms are great; super comfortable, clean and a pleasure to stay.

Our room was spotless, well designed and comfortable with a fantastic view of the ocean and everything you could possibly need, even including bilingual TV!!

Arrived early and used the spa before checking into our rooms.

The rooms are spacious and the view is absolutely incredible.

View was great out of my 11th floor room.

The room was a nice surprise with a western and Japanese room.

We had no idea it was there, so he comes back to the rooms and got us all (as we are already in pajamas) and was so excited made us all get changed to go back out.

The room was relatively large and the tatami area was great for our kids to sleep at.

Thank you again Mr. Park and the entire team.

This is very helpful as the hotel is on a hill away from anything like a convenience store.When I originally booked this hotel, as I imagine many tourists do, I figured it would be a decent base to explore the nearby Hakone area.

Those who want to swim well have a 25m swimming pool.The service was very comfortable and my daughter was very friendly and kind.

Great service from all staff – very helpful and friendly.

The staff offers world class treatment and service.

The service from the foreign staff was good.

The staff who served us were very smart and pleasant.

The dining room service was unbelievably friendly, thoughtful and professional!!

The staff took great care in dealing with us.

All members of staff were friendly and professional.

We received great service from all the friendly staff in the hotel from the lobby staff, to the Ocean Lounge staff A special thank you Ms.Yagi and Mr. Igata

It is a super beautiful resort, just in the famous Hakone area, so you can enjoy their great natural hot spring and the amazing water land.

From check-in to check-out, everything was flawless and all staff were fantastic.

Positives: Friendly & efficient front desk staff, great breakfast & onsen.

Everyone is super polite and on that front everything was great.

Also to note the staff in all areas ( front desk, housekeeping, restaurant, gift shop) were very nice and so very helpful.

Also the receptionist Junki Igata was super friendly and very efficient and really helped us with our stay.

Spacious foyer, attentive and helpful English-speaking staff, lots of activities available.

The front desk manager Yuma went above & beyond by giving us a ride in their VIP shuttle service coz our luggage won’t fit their regular busses.its great to stay in this very nice hotel with ocean & Mountain View’s, we will definitely recommend this place to all our friends.

We were lucky to enjoy cherry blossom season on the property that was absolutely stunning with views and a very local feel.

I appreciate a hotel that takes the time to design rooms so that everyone can enjoy a great view when the location allows for it.The hotel itself is pretty massive and also somewhat secluded.

Also, the view by the sea was good.It is a very recommended hotel because the food, spa and customer service are excellent.

One of the best sunrise views that we have seen.

but from the balcony you can see the garden, including the hotel's pond, the ocean, and the city of Odawara, so it has a resort feel.

It is easily accessible by car, and the view is great because it is located on a hill along the coast.

The view was very nice and the calm Sagami Bay was great.

The room had a fabulous ocean view with extremely comfy beds!

Location is on top of a hill so it provides excellent views of Sagami Bay.

Our suite, on the top floor, was comfortably furnished and offered wonderful views of the ocean and surrounding countryside.

Hilton Odawara Resort & Spa

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We used it for family celebrations.There was a decoration service for congratulatory messages at the time of the meal, and the person himself was very pleased.The meal menu is rich in originality, and the dessert was very delicious as the review said, and I had a refill.There was a change of bath every day, and both baths were fluent.If I ever go to Hakone again, I would like to stay at this inn.

I visited here for the first time on a family holiday.Choose nice yukata and amenities (pillows and hagendats too!

Both breakfast and dinner were very good.I don't feel like using expensive ingredients.The appearance was very beautiful, and I could enjoy it while enjoying what it tasted like when I brought it to my mouth.The bath (large public bath, open-air bath) was very good at the temperature where you can enter slowly.The Jacuzzi in the room is not a hot spring, so I did not use it.

We stayed overnight for two days.Correspondence, service, rice and room were very good as you write.Personally, I have a free new face towel in the public bath, and it was very good to be able to use dry towels as many times as possible.When I go to a hot spring, I go in at least two times (three times this time) at night and in the morning,

It is a delicious cuisine hot spring with a service that will satisfy you whenever you come with a hot spring trip with your wife, daughter and grandchild.I am impressed with your attention!No matter how many times I stay, I won't get tired of it!We gave a gift to Hakone Kumigi work grandchildren as a souvenir!The room was large, the bath was large, and there was a sauna bath and the grandchildren could spend without getting tired!Check out at 11:00 is saved!We had a relaxing time!

This is the second time.This inn is very satisfied with the delicious dinner and the appearanceIn addition, there are homemade vinegar drinks and sweets in the room, and the staff are kind and friendly.There are hot springs and open-air baths, so you can relax.The location is convenient because it is a walking distance from Hakone Yumoto StationI went to various inns,

but also the sight.The large public bathhouse was replaced, and the open-air bath was very beautiful without leaves and insects.Personally, the lavender herb hot spring was very good.The facilities themselves are beautiful and very good, but the first is the customer service of the staff.There was also a shortening of business of the restaurant, and I was very comfortable because I was careful in the tight time.Thank you.This time I would like to ask you again when you can enjoy cooking and drinking together.

but my mother was happy to have a plate of dessert for dinner as a celebration plate.The food and dessert were really delicious and everyone was full and very satisfied.It was good to have a large public bath and an open-air bath, but the total cypress bath in the room was able to be seen from the window and relaxed.I'd love to come back with my friends next time!

but the infection control measures were solid, the food was delicious and the bath was also very satisfying ~ (^ _ ^)I'd like to stay again!

I took a bath, too, and I took it slowly.I was healed by the hospitality of a smile.The benefits were also very satisfying.

This hotel puts all its effort into eating.Dinner is full of appetizers, mains and desserts anyway.Each dish is wonderful, from ingredients to seasoned cooking.It wasn't just the way it looked, it was the best taste.Cooked rice and dessert are free to serve.It was a very satisfying dinner.Other services are also available.There was a service of amenities at check-in, and the room had apple vinegar juice, Madeleine, jelly, etc.The open-air bath was also pleasant.The next morning's breakfast was full, too, and it was from morning to tempura.This is the best service at Cospa.This time, it was a perfect accommodation.

I've let you go many times.I want to eat delicious food at a hot spring near the station from Hakone Yumoto!It is the best inn when.The bath was clean overall and I was able to enjoy it more than usual.Also, it was my mother's birthday,

The room and bath were nice and the rice was very delicious.Dinner is of course,

We stayed with three friends on March 19.Location is a slope, so it is not very good.Receptionist reception is normal.Rooms are slightly more spacious than business hotels.The amenities are satisfied with the taste of women.The hot springs were clean and spacious.Dinner seemed to be elaborate on the menu of women's preferences,

but I got into your room immediately.Both the room and the bath were clean and comfortable.The welcome drinks, sweets and desserts I had in my room were handmade and delicious by the chef.The food was also very good.The hospitality of the staff was also pleasant and I was able to stay.

I stayed two nights from July 23.The front desk service, open-air bath and meal were all very satisfying.・ Selectable amenities and ice cream services are very popular with families・ The hotel is very clean and comfortable, including the public bath・ The number and volume of meals are very substantial, and dinner is too much for menThe whole family was a good refreshment.Thank you very much.

I stayed overnight with my family on September 1.When you get to the room, you will receive amenities at check-in, and you will find welcome drinks and sweets!I'm also happy to have handmade sweets.The large public bath was also clean and comfortable.I think the tea and water in the bath are good.The food was very delicious, and I was so full that there was such a good food at this price.There's also plenty of dessert.I was able to relax to check out.It is an inn I want to use again.

The rooms and the public bath were beautiful and good.Above all, I was able to enjoy the meal, especially the Japanese and Western eclectic course dishes for dinner, live piano performances and the staff who served me.Especially the platter of hors d'oeuvres and the platter of dessert were cute and the taste was also great.And breakfast is a buffet,

I took my mother and children and went in three generations.It was very good to visit in the spring, so it is the second use.The children were very pleased with the large room, welcome drink and delicious pastry made by the pastry chef, and the trip was exciting.The bath also has a good temperature and cleanliness.I was satisfied with both quantity and quality, including dinner and appetizers with nice appearance and taste.If you want to place importance on the hotel, we recommend it.

The hot springs were spacious, the rooms spacious and the food was impressive.The bath in the room was also satisfied.It had a ticket, so I could enjoy it before staying.Thank you very much.

but the service is fine and it is always healed in the hot spring.The appetizer for your meal is my favorite and I look forward to kaiseki cuisine that changes every season, and it is very delicious.

When you enter the room, you will find a patissier dessert, and I'm happy with that.The food is always contrived, and you can enjoy and delicious meals.I usually go to an inn with friends,

Four families used it.I couldn't serve alcoholic beverages at the restaurant, so I got craft beer instead, which was very delicious.All the food was colorful and delicious, so I could taste not only the taste

I stayed two nights from August 17.I understand why it's funny to women.The service was well received and very comfortable.The second night of dinner was different from the first day, and that was also very satisfying.It was delicious with special egg over rice and order-based omelette at breakfast that made the family more excited than dinner.

I stayed one night on January 7.Both dinner and breakfast were very delicious.The hot spring was good enough to eat too much.I went on foot from Hakone Yumoto Station,

It was a nice inn with a cleanliness and a thorough infection.Ichioshi is a very delicious dish including tea confectionery in the room.There was also a good amount.The dessert is especially delicious, and I would like to visit again.

but my wife was happy again.In addition to welcome sweets, delicious dinners and sweets wagons, there were also jewelry boxes and rooibos teas in the hot water.There were other beautiful dressing rooms and ever-smiling employees who looked better.We will use it if there is an opportunity to go around again!

Every corner was cleaned and worried.I was able to spend a very pleasant time.If possible, maybe it's better in the present day that breakfast isn't a buffet.

I used it with my two daughters to commemorate my retirement.The dinner was especially cute from the appetizers, and my daughters were also impressed.We had a lot of breakfast menus and we ate too much and it was a memorable journey.Thank you very much.

We stayed on October 19th.It is an inn where you go to stay if you want to eat delicious food and relax.At the dining venue, both repeaters and first-timers were happy to be satisfied with the assortment, and I whispered in my heart "That's right" (laughs) You can feel aroma everywhere and feel good.Infection prevention measures are also safe in various places.This room was high ceiling on the top floor and spacious, and the furniture, bed and TV were high grade.

but when the children got tired of eating and were in a bit of trouble, the staff brought me a coloring book and a coupy, which was very helpful.The service was good and the food was delicious, and I was convinced why the review was highly evaluated.It is a very recommended hotel

but was it possible to smoke before?I felt.I hope the restaurant has a brighter atmosphere.Nonetheless, the customer service was polite, and it is a hotel I would like to visit again if I have the opportunity.

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