All of the staff we dealt with were very helpful and friendly!

The hotel reception was so friendly and accommodating, best customer service!

Friendly staff and the rooms were excellent.

Very clean and friendly Hotel on the water.

The staff were very friendly and helpful.

The entire staff is efficient and friendly

Recently remodeled, everything was fresh, the lobby is inviting, the staff is friendly and helpful.

Reception staff were all friendly and helpful, and there were a number of nice touches such as complimentary fresh baked afternoon cookies and seafood chowder!

Friendly staff who baked tasty cookies for our arrival and salmon chowder for the early evening.

Great hotel, excellent service especially the front desk gal and the friendly and knowledgeable lady and man who served the continental breakfast… they made our day by giving us tips and suggested areas to go see in Astoria and surrounding areas… super nice

Very friendly staff! Each encounter was extraordinarily helpful and nice (like they even liked their job!)

Comfortable beds, clean rooms, great breakfast and friendly staff.

Rooms were super clean, staff was very friendly and helpful!

The staff were so friendly and knowledgeable.

Trolley service excellent and very knowledgeable and friendly volunteers.

Our room had a super strong odor of chemicals  that was bothersome to say the least.

Pool could have used a chemical cleaning.

but smelled like marijuana the whole time which was unfortunate but I am very sensitive to smells.

Work trip for 3 months  manager is non responsive the rooms smell of B.O.

Initially the hallway and our room reeked of marijuana, we called downstairs and it was taken care of.

Had a strong odor that seemed like perfume and chemical.

The room smelled like old cigarettes and I don’t know what else.

Complaine to front office.Was much better, day 2.Lots of smoke because of fires, so we wre not able to donormal events.

We didn't care for the smell of the room or the grab and go breakfast (COVID-19 restrictions).

and was a weird smell through out the hotel.

You may smoke outside - they have purchsed a newer place container where you can safely put your smoking material.

I paid over $220 for a tiny room with a King bed and a view of a giant pile of dirt and a rotting ship.

Broken drain pipe out one window and scaffolding out the other window which was also broken.

People sensitive to mildew and mold should take note as the coffee tastes mildewy, you smell it in the air conditioners, and the indoor pool/jacuzzi doesn't help.

Our bed was hard as a rock/pillows were tiny, checked us in a hour late, dogs barking through the night and other noise could be heard through paper thin walls, and the breakfast was stale.

Spoke with Lizzie and made my reservation late at night after my original reservation at a different hotel proved the room to be unsatisfactory due to heavy odor of pets.

Our room was musty smelling, the bed uncomfortable and not fresh smelling.

The Ascend’s best attribute are its employees.

Lovely and helpful young woman at the front desk.

They greeted us with complimentary Salmon Chowder at check-in!

Staff was extremely attentive to any request.

The hotel was very accommodating for everything we needed.

King bed was very confortable, staff was kind and helpful and the fuzzy bathrobes are yummy after a long day.

Lloyd Hotel Astoria Bayfront, Ascend Hotel Collection

smell

Free parking

Free High Speed Internet (WiFi)

Pool

Such an improvement over thermostats in hotel rooms that sometimes seem to be centrally controlled.

Looks like a split heating cooling system that is a popular choice for both residential and commercial buildings these days.

We did have some trouble with the thermostat

We were joined by folks who don't live near the ocean and the freighters coming up the Colombia right past your room, blew their mind.

Also in the bathroom the light and the fan are on the same circuit which is very annoying.

The bathroom exhaust fan had a thick layer of dust that would drop on you when it was turned on.

Also, there are no foam pillows (I am not a fan of the down).

Also if you like a little white noise or moving air like us, there is a fan in the closet.

The second night we decided to leave the balcony window open with a box fan (supplied with the room) in front of it running both to cover up the "hum" and to enjoy some of the cool night air (the room was a bit warm for us both

And then we realized there is no AC - the next two days were quite warm.

We picked a bad couple of days to visit, as the temperature soared and we could not get the room cooled down during the night, to be able sleep comfortably.

Room was extremely hot on arrival and there is no air conditioning and just one little window to open.

I would urge switching over, where possible, to items that are not individually packaged.

Although there is no A/C, a box fan was provided.

We had four nights at the Cannery Pier and it was excellent,  friendly staff, amazing rooms with fabulous amenities and superb views.

The staff were all very friendly, courteous and helpful.

Staff was extremely friendly and helpful.

The staff was friendly and available for questions about the hotel and the area.

Everyone was friendly and we would absolutely recommend this spot.

Staff was friendly and knowledgeable, had an excellent facial in the spa.

Bartenders were all friendly and happy to custom make magnificent Old Fashions for me.

Such a gorgeous and comfortable place, staff is so friendly and courteous, could not have asked for a better place.

The staff were all friendly and kind and accommodated special request.

The bartender was friendly and helpful in knowing their products.

Staffs were nice and friendly to us and especially to our children.

The staff are friendly, kind, and always ready to provide service, they make you feel like a very welcome guest.

The staff is extremely friendly, competent going above and beyond with great detail to make sure you stay is complete with your every wish!

The staff are always so accommodating and friendly.

Later they put out fresh baked cookies that you can smell as soon as you step out of your room.

The second challenge with breakfast was that the tables in the lobby were filthy.

You do have to take your dog a ways to reach grass and there is not a smoking section on the property so you do have to walk or drive to reach an area to smoke.

We took the smaller room, which had no patio and filthy windows that I see no hope for ever being cleaned given the design of the hotel.

There were so many stains on the carpet and furnishings, we were grossed out enough to complain and they switched us to another room.

We did not consume anything as I refused to pay the Cannery Pier one cent more! Most embarrassing of all: I’m 99% sure there was a booger (!!??)

but it was a bummer that smoke alarm started beeping at 2 am and woke us up from a sound sleep.

The bathroom sink behind the faucet was very dirty with some kind of mold or rust and the hot water faucet handle fell off during use.

room had not been dusted especially up on the head board looks like its been months of no dusting and night stands behind headboard nasty bathroom not clean mold around bottom of shower caulking
floor dirty behind tub looked like either blood or poo splashed on tile next to toilet i hate to leave reviews like this

but a little time to air out the area and allow the disinfectant to work would have ensured safety.

Our pillows smelled like dirty gym socks, the mini fridge was louder than a semi trucks brakes, the toilet was broken and was not even a standard toilet and there was a huge gap under our door so you could here everything in the hall.

So we closed our door, only to have the marijuana smoke seep into our room through the adjoining door that connected our rooms.

We had an issue - someone was smoking from their porsch - actually blowing the smoke out the window and then blowing down to my open window/door.

However, riding in a 1950 Plymouth that smelled musty is just a gimmick.

.cigarette smoke coming from close patio areas where we could not open our patio door without being on the receiving end of the smell.

Add the afternoon wine and cheese hour, with smoke salmon added just because they can.

A beautiful location, perfect room and made to feel so welcome by Jamie at the door and Bailey on the bar, alongside the doormen whose name I didn’t catch.

The staff was wonderful, making it an experience of luxury at its finest.

Thank you to Christina, Janis, Esther, and Billy and all the kind, helpful staff at Cannery Pier Hotel (I wish I could have gotten all of their names).

It starts with text communications from the hotel, prior to your visit, about there services, amenities, and asking if you need anything.

5 to 6 PM: Beverages and snacks in Lobby..Bar with great selection of wine and mixed drinks ≥.also Spa on premises
Staff was very helpful and knowledgable about local restaurants and activities in area.

Service was outstanding with a very helpful front desk staff.

A very nice staff and exceptional clean rooms.

They made you feel special before, during, and after your visit by sending you email acknowledgements and made a framed hard copy of a photo if you were willing to upload.

The included evening reception from 5-6pm poured very nice wine and offered a cheese and cracker plate that was delicious!

I also came to town because I was hosting a meeting for my professional organization.

The people that work there, are always helpful and nice.

The staff all went out of there way to take care of us.

Cannery Pier Hotel & Spa

Hot tub

Hampton Inns are always the best with the delicious breakfast and friendly staff and this one did not disappoint.

The front desk person was amazing, super friendly, energetic (for being after 10pm), went and found me a cart to bring in my luggage, and she is a fan of MCR (she won my heart with that alone lol).

The hotel was clean and the staff was incredibly friendly and helpful.

We found some staff to be friendly and others not so much.

The day manager, Buta Singh, was lots of fun and super friendly. Thanks!

The staff seemed tired, probably working too much, friendly

The staff is friendly and knowledgeable about the area.

Staff was friendly, room was very comfortable, location was great, breakfast was a nice touch.

Staff was friendly and professional, and they did a great job of cleaning my room everyday.

Staff at check-in were friendly and made sure we had updates on what was open in town as COVID had caused a lot of changes.

The Hampton Inn is well managed with efficient, friendly staff and very clean rooms.

The hotel was very nice and clean, with friendly staff.

Very friendly staff that accommodated a late check out.

The Astoria Hampton has a very friendly and efficient staff.

We will write to Hilton management also, would be interesting to know if the Hilton policy of customer service has changed.

Hopefully management can take some notes and make the minor upgrades.

Management needs to address the black mold growing around the shower fixtures and insert.

The manager of the Astoria Hampton should not be in the hospitality industry.

I think corporate Hilton needs to change their motto if Managers are not going to follow it.

Staff including the manager did nothing to resolve the issues.

When the manager did arrive, it was only for one guest.

Manager has not returned three phone calls.

The night manager, I believe William was so great as I rolled in tired and in a hurry!

However, my last encounter with the management at this hotel was horrible.

It took 2 days to get a manager to confirm that it was in their safe.

But front desk and management not so much.

At checkout, we asked the manager for a refund

Additionally, we were treated rudely at checkout and after writing about the incident in their survey, the manager never even called to apologize.

The management informed me that the paying customers will get their request before a Diamond member -  business reasons.

but the staff and management are definitely having some issues, and rates are high.

Then why was I told we would have that? Agent supposedly went and ask the Manager if it would be OK to give us what we were told we would get, came back and said:  "No, not with the discount you got."

A man who identified himself as the manager, instead of apologizing, made a litany of excuses and went so far as to suggest that we may have been the responsible party.

After the other parties had checked in, I was again told our room would be ready "in 20 minutes".

Light bulbs didn't match color, dead bulb on balcony, AC made a loud noise.

All day and night the seals barked, loud!

There was some sort of persistent mechanical humming noise that is in the wall next to the bed (between the bed and the jacuzzi) that is seriously loud.

Like Pier 39 in San Francisco this is a sea lion hangout which can be rather loud for some folks apparently – at reception they will supply you with ear plugs if you need them.

Issue one:  Customer service rep told me on the phone that Hampton would honor the lower 3rd party price. Nope.

At times the sealions won’t shut the heck up & are loud AF…hence the need for earplugs, check with the front desk.

Wonderful views of the Columbia River, the abundant sea lions were a bit loud so couldn't leave windows open at night.

And OMG because we went through 3rd party , could do nothing to change our room .

Word of caution:  if you are a very light sleeper then don't get a room on the back harbor facing side of the hotel because the sea lions are loud 24/7.

It wasn't too loud for me and I never heard them with the doors and windows closed.

There was a mixup in the reservation caused by a third party booking,

but it was certainly not loud enough to be an irritation.

They warned us that the sea lions are very loud and they had ear plugs if needed, you could hear them only when the door was opened so that's for the heads up.

They can get pretty loud if windows are open

Some people complain about them, and the hotel provides ear plugs in case they are too loud.

but the receptionist ask us to call in the morning and request.

at the front desk got on the conversation

The room was fine, the shower was good, the bed very comfortable, and the staff we encountered were very pleasant.

After 20 minutes I approached the desk to ask if our room was ready yet.

Hotel was convenient, clean and staff was very nice.

The hotel is very clean and has a very helpful staff.

Delaney in the front desk helped us move to another suite more spacious on the second night and that made our vacation even more special.

The staff was excellent, the hotel was very clean, and breakfast was offered.

Warm and welcoming, ant time of the day or night.

Hampton Inn & Suites Astoria

party

management

Get used to taking the stairs as the elevator is painfully slow and monopolized by the cleaning crew.

It has only one slow elevator so allow yourself some time.

There is only one elevator resulting in slow service.

The ugly:  Only one slow elevator serves this four floor hotel.

The only negative thing about the hotel was the elevator,  it was very slow.

Only 1 elevator and count on weekends being crowded.

We think there might be one stuck in the elevator

The have a large size elevator and on the 2nd and 4th floor there are ice machines and vending machines for drinks and snack food.

The only concern was that there was only one elevator and it was rather slow and always full.

Four floors are serviced by one elevator.

Slow elevator in the center of the building, and stairs at each end.

I heard numerous other guests complain about the elevator.

My only complaint and the reason for only giving it a 4 is that there is only 1 elevator and as a result it takes quite a while to move luggage to and from the room.

As another reviewer noted, the elevator appears to be tiny,

The room was clean, front desk was friendly, and the hotel overall is clean and nice.

Hopefully the next new manager there    So friendly and happy an incredible employee thank you again

Friendly, informative, efficient, professional.

Service was friendly, breakfast OK - the usual Holiday Inn Express fare.

Tried to check in after an exhausting day of travel at 3pm for an extended stay, and the friendly desk clerk said give me your number we'll call if a room is ready before 4pm, nope.

We’ve stayed there many times in past years and have always enjoyed the lovely accommodations, beautiful riverside view and friendly professional staff.

Services: Professionally trained friendly hotel staffs. Fireplace.

.Everyone was friendly and accommodating - The rooms were clean and well maintained.

There was a small refrigerator and microwave in the room.The staff was helpful and friendly.

The desk staff was very friendly and helpful.

The staff was very friendly and eager to please.

Staff were friendly, efficient and helpful.

The staff were all very friendly, knowledgeable, and even surprised us by upgrading our room to a suite!!

Again though, great location, friendly staff and we hope to come back again.

This hotel is clean and the staff is friendly.

Cyrene is a nice young lady who helped us with a special room request and was always very personable and engaging every time we passed the front desk.

Staff Carrie had great suggestions for sites to visit.

For starters, the front desk attendant, Peggy Mc was just perfect.

Pluses
	Spacious room
Neutral
	Edible, standard breakfast offering
	Moderately helpful front desk
Minuses
	Dirty sheet.

but employee felt duvet and cover were fine.

Check in (6PM) was smooth, and the woman at the front desk was welcoming and thorough in making sure we knew the hotel offerings- breakfast, pool area etc.

It was very nice and employees at front desk were very welcoming.

Every area was clearly marked for social distancing and staff were helpful and welcoming while maintaining cleanliness and safety.

I can’t say enough about the staff, room, view and breakfast!

Front desk staff were so kind and helpful when we arrived early for check in.

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