However for a 5* hotel & 5* cost (600€ a night), it is a shame that some things like mineral water or a simple coffee machine or tea are not featured in the room.

Being a 5 stars hotel there are also a couple of things which will require an improvement:
- speed, coverage and stability of the Wi-Fi
- assortment of pillows
- Nespresso machines in the rooms

Overall highly recommendable

The only thing that they didn't have is coffee and tea in the bedrooms and the coffee at the bar wasn't the best either.

We left without desserts or coffees and wowed to never come back unless this restaurant has a major turnaround.

Our knowledge of English, French, Russian and German was often not enough even to buy a cup of tea or get a napkin.

Using your 3G/4G phone as modem is faster
- top level of junior suite, especially the bathroom, can get quite cold
- windows on 3rd and 4th floor are built into the roof and often covered by snow.

If I had to make a remark, I find the lobby and bar area a bit cold, dark in some aeras and not very cozy for after ski drinks.

The conditions were a big luxury for us -- we are used to the cold and ice of New England, USA.

Plus the showers in the changing room were cold.

It is a very quiet hotel and we were treated very friendly during our stay.

The whole atmosphere is like a very friendly party .

This is the most child friendly hotel I know.

The staff a very friendly and always happy to help.

From the time of our arrival at the Rafael Hotel Baqueira until the  time of departure check-out , the hotel staff made of each instant a delight for us : they were really friendly and helpful in everything.

All of the staff were friendly and cheerful and went above and beyond to ensure the comfort and happiness of their guests.

but all the staff are multi-lingual and go out of their way to help you in a warm and friendly way that makes it feel as if nothing is too much trouble.

but friendly attentive service and fabulous food.

Everyone was very friendly and helpful, I am very impressed with the way my children were treated.

Friendly staff always at your disposal and everything is perfect.

Very friendly staff, always helpful even if French or English language is not always possible.

We found all of the staff incredibly helpful and friendly in all aspects of our stay.

This is an excellent hotel in every way, from the building quality, to the food, to the fine service touches rendered by a friendly and competent staff.

The hotel is very comfortable and lives up to its five-start tag: the rooms are stylish, modern looking, clean and well looked after; the staff is friendly and helpful; the hotel restaurants offer a wide choice of dishes from the French, Spanish and Japanese cuisine; and the spa and gym facilities are a useful bonus too.

Had an amazing stay here..the staff were really helpful and friendly and could not do enough for us.

A very poor service experience in the Racletterie on our first night, staff in the boot room misplacing our skis and boots, mixed quality of drivers to the slopes (one was excellent, the other drove with one hand whilst using his mobile, impatient, and threw our skis into the boot), no turn down service in the bedrooms (unlike our previous experience), staff unwilling to enforce mask wearing indoors, and a permeating strong stench of cigarette smoke throughout the entire hotel communal seating areas impacted on our ability to relax downstairs.

I tried to call again a few more times, either no answer or someone would answer and would immediately hang up.

We then went back up to our room to have a hot shower and warm up to find that the water in our room wasn't hot either so we had to call reception and they organised a work man to come up.

The staff were wonderful, every single one of them.

Staff went out of their way to make my stay comfortable.

Staff is very professional with some speaking really good french.

The quality of the facilities, location and especially the human quality of the staff make this hotel, whilst not inexpensive, highly recommendable.

We had a dreamy week , they were so helping to go ski always on time and helping.

Dear All,
Thank you to all "LA PLETA Hotel" Staff for being so nice with us during our last stay.

Great restaurants, best location close to ski lift, quality spa with pool, sauna, steam and overall kind and helpful staff. Excellent!

The staff ( i can't praise them enough, they are fantastic) and attention to detail is amazing, nothing is too much trouble.

Service was very kind and helpful at the restaurant and the ski locker/shuttle staff were 5 stars, always trying their best to take you to the slopes in time and helping out at the lockers.

Staff are amazing, they do everything to keep you happy.

Many thanks to all the staff at the hotel

ENJOY

Staff is extreemly helpfull in any kind of issue that may arise and requier their help.

The service from each and every one of the staff was outstanding and we could not have asked for more.

I highly recommand this hotel , specially for the kindness of the staff , the exceptionnal ski service , the very good breakfast .

One of the best snow holidays ever thanks to all the attentive staff! :)))

This is a very nice hotel with incredible dedicated personnel 
The service of the bell boys is the best I have ever seen.

It seems that the system cannot cope with the  number of connections.

but understandable is the internet for the hotel is slow but didn't even use it that often.

The bad:
Even in a Superiour room there is only shower over tub, not quite 5*
Spotty wifi throghout the hotel.

At this stage i got very upset and realised we must be the only ones staying in the hotel and they obviously aren't running it at full speed and felt very upset at the fact that they had accepted our booking!

Via "Small Luxury Hotels" network we selected the La Pleta Hotel & Spa in the montains, not too far away from our route.

Eurostars La Pleta

wifi

phone

cold

coffee

Parking

Free High Speed Internet (WiFi)

Pool

You need to have a car to go into town as there is only a small steep path (it is almost a hike) to get into town and at evening it isn’t illuminated.

but you do need a car to drive into town as the road is steep and dangerous for walking.

but you can pay 10 euro per night to have your car in their secure car park.

You will need a car to get to Vielha, there is no footpath and the distance is about 1 km on a busy road with a lot of trucks.

but to get to the start of most walks that (for instance) the Tourisme recommends you need a car, or to take a taxi, or there are local buses to some of them.

The ramp is also quite steep as you enter the lower car park by the main doors – not a problem

Steep driveways so you damage your car? No.

Odd numbered rooms 301-339 all face the car park (dull!).

The only criticism was that the car park was not adequate  - maybe because we arrived late,

The entrance driveway is down a steep slope and the front of my Sports car grounded out and nearly ripped the front spoiler off !

Having scraped my car on the way in down the very steep driveway in, we were presented with a rather featureless hotel.

The windows are tiny and the hotel resembles a prison from the outside on the Car Park side.

Last night, a Friday, until the wee hours of the morning, we heard groups of people talking, laughing, and getting in and out of their cars.

In fact, in line with most Paradors, it is the staff that were one of the best features and this was certainly the case here, without exception they were polite, helpful and friendly, which contributed to the excellent stay we experienced. Downsides?

NIce hotel on a beautiful location, good restaurant with excellent views, friendly staff.

Excellent super friendly service from the entire staff they really make you feel welcome!

Nice location, easy to find, nice rooms, good service, friendly people 
Bar and Restaurant are okay, food is typical spanish kichen.

The breakfast buffet was varied and a daily treat, and we really enjoyed our two meals in the restaurant, The dishes with local interest were very well cooked and presented 
As is so often the case, the difference is often the human contact , and everyone we came into contact with had an excellent and friendly attitude .

The atmosphere is great, the staff are very friendly and helpful and the service was great.

The hotel has been refurbished recently and we enjoyed a great stay, The staff are friendly and polite.

The waiters in the breakfast root must be more friendly.

Big and deep enough to properly swim, and get towels from the friendly Spa ladies.

One of the best points about this hotel are the staff, who are incredibly helpful and very friendly.

The staff were excellent, very friendly and helpful, Angel the bar waiter being especially good.

The staff at reception, in the bar and restaurant were always friendly and helpful.

The hotel is very nice in a good location with great view from the superior rooms, all the staff that we encountered were very friendly and helpful, the waiting staff in particular were very effecient and professional and the food was of good quality and well presented.

Our waitress Ana was delightful and very helpful and friendly.

Friendly staff, comfortable rooms and a great restaurant!

All in all, extremely expensive for what you get.

Was a little disappointed at the high additional cost to use the spa area, given that we had booked x4 rooms for the night, it cost us around 90 Euros to use the spa - which is excessive.

In order to get a room "with shower" and "away from the streets", we were forced to pay approximately 50% more!

You pay more than 100€ basically to sleep with the trucks going through the road next to the hotel climbing to the Vielha tunnel.

We didn’t partake in breakfast as we couldn’t justify it - it’s very expensive.

Why not reduce the size and adjust the prices accordingly?

For the price, lack of view, and aging furnishings, we would not stay here again.

I noticed that prices may go down during the week at booking.com so make sure to watch the price.

We visited 4 paradors in the region and the offered plates were almost the same and not very surprising.. the offered meals in the surrounding towns were better and much cheaper.

The disappointing aspect of this Parador was that there is a charge for the Spa, which costs Parador Amigos €22 after 3.00pm - very expensive

I don't know why they just don't include the spa in the price of the rooms so that this is no longer an issue.

even though you are staying you have to pay to use them!

And then for breakfast I just wanted a bowl of cereal and was amazed to find it was not included in the price and they charged another €18!

The spa looked good, bit a little on the small side and bathing hats and flip-flops had to be purchased as an extra on top of the entrance fee, which seemed a little  over the top in terms of costs and possibly a reason why it was empty.

It wasn't cheap at 194€ for Two nights without breakfast (breakfast was €18 each per personne).

The spa is expensive and not the largest that we have experienced .

Makes the cost of having a balcony a bit of a waste.

It is so nice, well decorated, clean, good staff.

Personnel is specially professional, kind and dedicated.

A place to be discovered if more efficient information is given during the check in.

Welcoming and helpful staff, comfortable room, amazing view, hearty breakfast and fine dinner, relaxing spa.

Built for the ski season, the hotel was running with a skeleton staff during our stay

The saving grace was the dinning room, which was well heated and a warm reception from the staff.

The staff was less than candid in their dealings with us.

Friendliness of the staff is near zero, the room is quite faded and working on the tiny and unstable desk is an achievement.

The staff were great from check in to check out.

Reception cool and businesslike in stead of warm and welcoming.

The staff were attentive and diligent, the rooms were clean and well appointed - albeit a little smaller than in other Paradores - and the meals were excellent.

Usual high standards What is there not to loveGood foodGreat Spa facilitiesGreat situation with fabulous viewsNothing too difficult for the staffSpecial mention for the staff who prepare the rooms

Parador de Vielha

price

Free parking

The personnel from the service desk were friendly and helpful.

A friendly bar with a nice sun terrace, small swimming pool and large restaurant .

The staff were friendly and helpful, even gave us takeaway lunches when we had to leave super early on our last morning.

Friendly and professional staff, wonderful housekeeping assistance.

To top it all the staff were so friendly, attentive and welcoming, no their English was not fluent

The staff are welcoming and friendly - even if there is the occasional issue with language.

The staff were very friendly at all times, apart from the guy who ran the ski shop within the hotel.

Friendly helpful staff, throughout the hotel.

The bar is nice, with friendly staff and the tapa of the day is superb value.

The bar and cafe were very well run with friendly and efficient staff.

The staff were friendly and helpful even with our embarrassingly little Spanish.

The hotel was clean, the food was excellent, the pool and spa area well run  and the staff extremely friendly and helpful, with a good spread of english between them which was helpful with our terrible language skills.

But for us the most important feature is the very friendly and helpful staff, they really know how to make you feel at home.

and then there is dinner - main course usually included something slow cooked often with funghi and herbs typical of the valley (Val d'Aran).

We were staying on a half board basis and were dismayed to find that the dining room didn't open til 8pm which is late for small children, and then everybody arrived at once and the service was a bit slow.

When we checked into our non smoking room it smelt like an ashtray and we when we complained the staff were extremely helpful in offering a replacement room and immediately cleaning our room.

Try not to get a room above the entrance where the smokers congregate and create some late night noise.

Also had an amazing restaurant there, the rest were poor quality fried burgers/steak which were pretty disgusting if I'm being honest.

Disgusting fast-food, and only one good Restaurant (5J) for which you need to book in advance.

The staff were brilliant and the bar area was cosy and welcoming.

All on reception very very helpful and freindly at all times.

though was the efficiency of the staff , from the room cleaning, the restaurant staff, the chirpy bar staff and the efficient managers keeping everything on track.

Every single member of staff was amazing, helpful and friendly.

The owner, manager , and staff were polite and courtious at all times.

When we finally arrived, the hotel had a special lunch prepared for our travel-weary group and later that evening, a welcome reception cocktail party.

I was impressed by the honesty of the staff in keeping them safe for so long - very good.

There was an efficient check in, where unlike other Pyrenees resorts good English was spoken.

Hotel Tuc Blanc

smell

slow

Fitness / spa locker rooms

Staff were friendly and helpful, hotel immaculate, food delicious and we thoroughly enjoyed as always the cosy bar with a fire at the end of long day in the mountains.

The service was fantastic and the workers were all very friendly and always smiling.

Stayed for the first Time in that Hotel, and was extremely impressed with the quality of the product, and the service with very efficient and friendly staff, which is not always easy in Mountain resort, with HOTELS that are opened only few months in the year.

The service is excellent and friendly with an English speaking staff.

Hotel Val de Neu Highpoints  (in no particular order)

1) Super friendly staff.

The hotel is gorgeous, such great value for money, the food was superb, the staff were very friendly and helpful.

Staff are very welcoming and the hotel is children friendly.

A nightmare experience

Despite the fact that the hotel is on a good location, good rooms and friendly staff we lived there a nightmare week.

The hotel itself is beautiful and very well designed, the staff in every department of the hotel are approachable and friendly and I am yet to catch anyone without a smile, there is always someone asking to help you with anything you need, the only hotel I've stayed in where staff help you on with your ski boots in the locker room (amazing !!).

He took care of every need and wish for us all always smiling and super friendly (the girls really liked him).

All staff  go out of their way to make you feel well and are super friendly.

I can only say we found them all friendly and helpful to a fault.

Front desk was so friendly and helpful with tips and recommendations.

The rooms were immaculate and a bag full of 'child friendly' shampoos, conditioners and soaps were in the bathroom along with the sophisticated Hermes range for adults.

The room was too expensive for the service quality.

It looks like there is no coordination with reception 
Spa good
Wine good
Breakfast good
personnel in general average, not easy to be understood if you are not Spanish (except Angel, Sarah, Patricia who are pro)
Director insignificant
Didn’t try to meet me to ask what was wrong
despite my msgs left at reception
So all in all this is not a 5 stars hotel 
Too expensive for the quality !

Few things which make me give 4 out of 5 are: swimming pool paid access (40€ if I’m not wrong,

but expensive - 18 euros for some hummous and a few tortilla chips .

The hotel is in god conditon, anyhow the abcence of flexibility by the staff, and the fact that you have to pay 40 Euros per person every time you want to use the sauna/spa is a no good for a five star hotel.

Noisy rooms, breakfast area in a dark area without any mountain view and day light ( no view at all ), expensive

but you should get a coupon to use it twice if you stay a week for example or very less expensive like 15€.

however, quality is not cheap, when provided. 🙏🤗

Staying for 4 nights , we checked out the restaurants , long story short , very over priced , poor food quality and not creativity you would expect from a fine Hotel.

The only negative comment are going to Spa Service that is not included, we need to pay extra to use the spa, pool and sauna, and that is not comprehensive for a 5 star hotel.

Having bitten the bullet and paid I can only say that I understand why they charge the quality and variety of sensations on the spa was up with anything I have seen before,

The first night we had dinner at La Fondue and it is a perfect disappointment both food, meat of very low quality, too small portions and expensive

but expensive - you do better to eat out in Arties / Salardu if you have a car, or in Baqueira if not.

I tried to negotiate an all up price for our stay

Dinner is pedestrian and the prices - particularly in the fondue restaurant - are gougingly expensive relative to quality or quantity.

but price level in general too high and some noiring issues like € 16 pizza (similar as frozen from supermarket with € 2), spa cost extra € 27 and kids under 16 years have to go to kids Club small pool to swim and eg food quality not always high (fish partly raw) why 5 star hotel questionable.

So in conclusion I felt most of the weekend bad, first of all because I had the impression that the smoke-smelling room was the result of my “cleverness” to pay less, then I felt bad because I don’t speak Spanish and last

The breakfast is amazing, the staff est very kind and always keen to help.

They were very helpful with us in all of our bookings (ski material, ski school for our son, restaurant bookings, booking of a dog sled experience), making the whole experience simply flawless.

The hotel make the ski day so easy with everything stored at the bottom of the gondola with helpful staff assisting you with your skis and lockers.

And another shout-out to Serge, who poured our GTs in the Bistro with aplomb!

It was really an excellent experience, everything is beautiful and the service is so cute, everybody in this hotel is so kind, love them !

+
•Excellent service all along, in reception, in restaurants, in rooms.

The service is top notch and the staff remembered us from our previous stays.

While the personnel was very dedicated and supportive, it is difficult to classify this hotel as 5 stars mostly from an architectural design point of view.

though as the doorman came straight out, unloaded the car and took it away for us.

luxury service in every single employee that you come across during your stay

Staff at this hotel are exceptional - incredibly helpful and informative.

We are completely in love with the hotel and its amenities and great staff.

This hotel is worth their 5*, with according amenities, quality restaurants and considerate service.

Hotel Val de Neu GL

Parking garage

The dining room is on the entrance level and is cold until either the electric  heater kicks in or there are lots of people in it.

but adequate with under floor heating which meant putting wet clothes on the floor to dry which sometimes weren't dry by the morning.

The staff had a small oil filled radiator working

There was no fixed heating with rooms only having a plug-in electric heater.

The ski lifts were mainly chair lifts without covers and generally slow, so it was often very cold getting around the system.

but always had cold feet about the Pyranees, thinking of the Andora resorts.

Breakfast is basic fare with a cold meats, cheese and cereals.

A few times my party tried to interact with her just to be feeling left out to the cold.

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