I had a problem with the lights in my room a staff member showed up to fix them immediately.

Keep in mind when we arrived there was a mix up with our reservations and I was furious! The staff immediately fixed it putting us in the honeymoon sweet (2 story room w fireplace!)

It turns out the door was not properly closing, so they went ahead and got that fixed.

but they fixed asap, nothing to be worried.

but we mentioned it on check out, so it could be fixed.

Complained to Management and all was fixed with a relocation to the main Hotel building.

Need an iron, it arrives promptly, TV playing up, fixed promptly.

but said he would send someone up right away to fix it - which he did.

I had a little noise coming from my AC unit which was promptly fixed upon notification.

the staff said they would work to ensure it was fixed as soon as possible.

Staff was always friendly and willing to give recommendations.

The staff was very friendly and helpful and arranged a wonderful private canal tour for us.

One of the most friendly, fun bar tenders we've ever had during a hotel stay.

A friendly face and a great guide to maximize our final hours.

but remained very friendly and approachable.

The staff - especially Evangelo, Joanna, Diego, Sandhia & Tony - were exceptional; knowledgeable, friendly&extremely helpful.

The staff was friendly and helpful, and the location is fabulous, with a canal right outside the front entrance.

Gurt at the hotel bar is very friendly and has great suggestions.

The staff -from the front desk to the bartender-could not have been more friendly, welcoming and accommodating.

The team in the lobby bar were wonderful and friendly.

We had a great stay, our room was beautiful and the staff were so helpful and friendly.

Reception was very friendly and we were walked to our room which was very welcoming.

Again the staff really made us feel welcome and we’re friendly and helpful… cannot say enough about the hospitality we received.

The staff was friendly, service-minded, and understood my needs before I did.

Evangelos and the staff were very polite, helpful and friendly.

Super friendly staff, offered my 8 year son pancakes for breakfast and just made us want to stay for longer.. We also had a heated electronic toilet.

The staff we’re always friendly and helpful, in responding to all of our needs.

I  always enjoy coming back to The Toren Hotel  because the helpful and friendly staff make me feel at home.

Good service, pleasant and friendly staff and a very nice room!

The location is perfect - off a canal and near so many fun places.

The full experience of the Toren begins with its location on the Keizersgracht, which is post-card worthy.

The location is great and it's a relatively quiet part of town compared to City Centre.

Fantastic hospitality, extremely comfortable room, wonderful breakfast, very cool bar, great location.

We were delighted to stay in this hotel, the staff were outstanding and it’s location was second to none.

This boutique hotel couldn't be in a better location - a two-minute walk to Anne Frank House, a ten-minute walk to Dam Square and the trams that take you to the Museumplein, right in the heart of great restaurants and shops,

The location was perfect, DECOR was fabulous, breakfast was delicious, and we absolutely loved our room overlooking the canal.

we stayed there during pride, it was perfectly located and allowed us to retreat from the busy parties into luxury in no time.

The location was the best and we will always stay at  The Toren in Amsterdam!! !

Wonderful staff, excellent location, cozy boutique hotel.

The location was perfect, along a typical canal just a short walk to many cafés, restaurants, bars, and sites.

The Toren is an amazing, charming, clean, perfect location small hotel in busy Amsterdam.

The location can't be beat, the service is impeccable, the food is delicious and the room was clean and spacious.

Located in the wonderful Keizersgracht, in the heart of the city

What a wonderful location for enjoying Amsterdam—maybe prettiest canal!

Can’t beat the location, close to everything

You cannot ask for a better location that is centrally located    The staff was all very helpful and wonderful.

I stay at The Toren every month ; I love the hotel, its perfect location, decoration, rooms, breakfast, employees, etc .

This hotel was in the perfect location in Amsterdam with canal views.

The staff were in touch even prior to arrival and were happy to provide restaurant recommendations and make reservations for me.

Close to all important sites and to public transport and fun cafes and restaurants.

And there are numerous good restaurants, cafes, and shops in the neighborhood.

but great restaurants and service at the hotel was amazing.

Very close to great restaurants and shops,

I cannot say enough about the entire staff, facilities, food and quality experience my wife and I had at The Toren.

The staff is extremely professional and accommodating  Gorgeous interior, good food, wonderful recommendations.

but a few minutes walk away from the more bustling areas, you have the luxury of a peaceful street with wonderful restaurants&bars a stone's throw away, with some of the more popular tourist activities only a max 10 minute stroll.

Definitely check out the local eateries in the Jordaan.

This hotel is very close to the Anne Frank house, restaurants, and shopping!

Great food and sights of interest within walking distance, and delicious breakfast at the hotel.

The hotel staff are very welcoming and accommodating and, upon request, can provide recommendations for things to do / restaurants to visit which can be helpful when you are planning your itinerary.

Staff went out of their way to help with booking tours and restaurants.

The location is absolutely perfect - walkable to everything and in an area with great restaurants and shopping.

Very walkable location with lots of cafes and bars nearby.

The boutique bar and breakfast area was so nice that we ate dinner here every night of our stay (food was also exceptional!).

Diego and the front desk team emailed me everything from restaurants to information about tickets to museums and where to get my pre-return flight Covid testing.

It had a separate small toilet and shower.

Given that this family owned hotel is in a charming historic building that is hundreds of years old, perfection can't be expected and the leak was small and dripping into the bathtub.

My only comment would be that the bathroom was very small

As mentioned earlier, the toilet area was quite small and the shower area was smaller that I would have liked.

Upon arrival, there was a warm welcome in reception and we were soon booked in and taken to our room.

The Toren is the epitome of graciousness and serenity in the midst of the city.

The rooms are always clean to professional standards.

Every interaction with them was pleasant (and helped me to get early confidence to continue speaking Dutch elsewhere).

The staff are exceptionally kind - my daughter had a fall and some medical needs and they really went above and beyond for us.

but what makes this hotel so special is the staff.

The Toren is a very special hotel with a staff that delivers impeccable service.

They could not have been more accommodating and we would highly recommend this hotel to anybody!

Service from reception and the bar was also excellent!

The Toren is arun by passionate staff that will make you feel right at home.

Over our four night stay, we were greeted every time we entered and exited the hotel like we were family.

The staff was always helpful and professionnal

buttons to dim, change color and move a fringed curtain on a wall.

The decor was tired, with black walls, black lamps and black lampshades; the lighting was dim and the room was dark.

The shower didn’t have a wall so the water kept leaking out onto the floor

There's a great smoking room tucked away in the hotel (think leather lounge chairs, dark walls, a glass of port and a fat cigar), without any smokey impact on the rest of the hotel.

Dark walls, velvet drapes, mildly erotic picture behind the reception, I wondered for a moment exactly what kind of establishment I was checking into. .?

My room was cold even with the wall heating unit on.

While I loved the decor with its gilded ceilings, purple fabric walls and black chandelier, my partner felt that the decor was too dark.

It's set in a corner of the garden, has no connecting walls to other rooms and was very private/quiet.

Beautiful textures of velvet and snake patterns line the walls and rooms.

There's a medium size desk for work and the walls are covered in cloth, frames, mirrors and paintings.

Our room contained silver and black snake skin wall paper and with purple accents.

We went straight out and returned at around 10pm, had a full action day so pretty much went to bed straight away, unfortunately when we settled down we heard music coming through the walls.

The first hotel can be any random hole in the wall hotel.

Probably more suitable for couples, rather than families due to some of the adult art on the walls.

The building is old, the ceilings are a little low and the walls a little uneven.

The walls are opulently decorated with Damask and flocked wall paper.

The only negative was that the room was a little warm and I just could not seem to get it cooled off with the controls on the wall.

So many times, hotels have paper thin walls and you can hear everything!

The Toren

small bathroom

wall

staff

location

restaurant

Due to technical difficulties and a new lockdown,we got the disappointing news the hotel was closing the next day.

but due to the pandemic, that hotel was closed so we booked two rooms for a one night stay in hotel Estherea.

I tried to make toast numerous times for breakfast to be told I couldn’t toast it myself due to covid regulations and it would be brought to me - which is fine, if they ever actually brought the toast to me.

However we woke up at 6:00 in the morning with some construction on next building and lots noise due to garbage collection trucks.

but on the way we pass many doors due to one of their elevators being down.

My cousin lives in an area outside of Amsterdam and due to the distance, my husband and I decided to spend the night in Amsterdam to catch a flight into Germany.

We arrived after a long journey to find we were unable to use our room due to hammering and drilling renovation works in the room below ours.

There were two major incidents- the ambulance was called due to a horrible fall.

At times it could be noisy due to people walking past or working traffic (vans etc)

The only slight issue was that our daughters room on the 1st floor was quite dark in the daytime due to the small courtyard

but nothing bothersome, when windows open fresh smoke smell was smelt instantly due to cafes etc below.

Only thing I wasn't happy about was being woken up at 7.30am on my first night due to drilling on the walls from a different property next door.

but in reality it’s a cramped space with drifty windows, with little bathrooms (which don’t even have privacy, due to French shutter doors) and no soundproofing whatsoever between hallway and other rooms.

Was due to visit as a gift to my boyfriend for his birthday and unfortunately once we arrived at the airport our flight got cancelled due to fog and we were unable to get on any other flight so had no option

However, there is a bit of noise due to the service corridor running parallel to the room.

Only minor issue which does not dampen my love for this place: due to the age of the building, the sound-proof is not the best.

In addition just before our check-out, which was at 2 pm, as we received a late check-out due to booking direct, my key card wouldn't work.

My friend and I were put up by Airbnb at the last minute in the Orange Suite due to trouble with our original host and we literally could not have been happier to be here.

but due to the age of the building a slightly unusual layout but the bed was superb.

However the en-suite toilet and shower were not very discreet due to them being enclosed glass cubicles which allowed the person using them to be seen, albeit not clearly!.

Early morning she will wake up with the sound of keys opening and closing various cabinets that is if the noise of the lift engine hasn't kept you awake during the night.

There is a lift so no need to drag suitcases up the stairs.

Halls and staircases are narrow and difficult to navigate and the tiny elevators are slow;

Our room was #105 right next to the glass elevator and the maid station, overlooking the atrium.

My only two “caveats” would be the fitness room/gym and the smell of the elevator.

If you are claustrophobic at all you will not now not ever get in that elevator.

There’s a lift to every floor and there are 2 lifts.

When I arrived at the hotel, I was promptly checked in and shown my room by a nice young porter who admitted to me on our way up the elevator that he was nervous because it was his first week on the job.

There is a tiny lift and if you choose to use the stairs they are steep, and not recommended for the elderly or handicapped.

Our room, #114, one flight up, or use the elevator, overlooked the canal.

but beautifully decorated and there's an elevator -which is a bonus in the older buildings.

The real answer to their dubious security concerns for their guests would be to simply provide scan card access in the lift, like thousands of other hotels (including boutique ones) provide in 2018.

We were on the fifth floor and so a lift or a precarious journey via the steep stairs was required to get to and from reception.

Although the room doesn't really look out on a courtyard per se, it was very quiet and not right next to the elevator, as we had requested.

The member of staff called Boris showed us to our room, the lift is very small so he told us that he’d carry the case up the stairs, 4 floors!

- in and out of the hotel via a low lift platform hoist (not used for the oversized ‘Wheely’ Bins used for the dirty laundry - the staff simply drop them down!).

The staff is very friendly and helpful even when busy.

Staff are friendly, knowledgable and very helpful.

Great location, stunning boutique hotel, helpful and friendly staff.

The staff are all very welcoming and happy to help and the two resident cats are so friendly.

The staff at the bar was very friendly and nice.

The staff were very helpful and friendly.

Beautiful decor throughout, smells lovely, friendly staff, and complimentary hot drinks and nibbles 24 hours a day.

Lovely, clean hotel, beautifully refurbished with a great feel to it and polite, helpful, friendly staff.

Having said that the staff were always friendly , and the complimentary pastries and drinks in the lobby for guests is a really nice touch and a good place to relax after a long day.

This hotel have to be experienced - just amazing decoration - lovely and friendly staff!

Beautiful room, and great choice at breakfast,
The most memorable thing is the lovely helpful reception  , nothing to much trouble  and always friendly and smiling.

The bed and bedding was so comfortable, the staff were friendly and accommodating, the breakfast was fantastic and there was free tea coffee, cake and biscuits in the reception lobby all day and night.

Gorgeous hotel with very friendly and helpful staff.

Great location (near to Dam Square & surrounded by a lot of interesting places), very friendly and helpful staff (special thanks to Priscilla & Yusra), good breakfast & drinks and a couple of fluffy hotel mascots named Wimmel & Glacier, made this hotel feels warm like home.

Stayed 14th to 17th March
Beautiful hotel 
Opulent rooms
Coffee tea and cake available in reception area 

Staff could not be more welcoming to us 
The hotel cat was very friendly too
Cocktails were amazing 
Would return  and would recommend  a visit

Close to Dam square  and Ann Frank house

We were walked to our room by Daan, who was very friendly and offered solid suggestions on nearby restaurants.

Opulent decor, very friendly staff and amazing cocktails.

we were already late arriving because of a delay with the Thalys,so we had some bad luck getting there,but the hotel staff was very friendly and gave us an upgrade!Such a beautiful hotel ❤
Thank you all so much,we enjoyed our short stay!

Hotel staffs were always friendly and helpful.

It is in a great location and the hotel is beautiful.

Our favourite restaurant, the Five Flies is located just down the street from the front door of the hotel.

It's located right in the city center which meant  a little more traffic than.we would've liked on Friday and Saturday,

It’s in the perfect location to explore the whole of Amsterdam.

The location is perfect to walk around the canal district.

Lastly, Hotel Estherea was located in a great area in Amsterdam.

Location was fab too, close enough to all the main tourist attractions

Ideal location too as it’s fairly central to all the main tourist attractions, would highly recommend!

Also a wonderful location by the 9th streets.

the hotel was the perfect choice.. great location just a 15 minute walk to Centraal Station.

They were so pleasant, charismatic, even helped us make a reservation, and recommended places to go and food to try.

One minute walk to a major shopping street, two-minute walk to the old city, and restaurants and bars in pretty much every direction.

The lobby and restaurant are so well decorated and just lovely.

We’d particularly recommend Casa di David just down the road if you like Italian food!

We easily walked and biked to tourist sights and cute restaurants.

There were excellent refreshments and desserts for their guests and breakfast in their gorgeous dining room.

Pity about the bar snacks, which were all fried and the bar meals which were restricted to 2 choices.

but still handy for  bars , restaurants and shops.

High end restaurant (Cecconi on the corner) and burger joints just a few steps further on.

Great breakfast with all kind of food and even a glass of prosecco if you prefer!

Great breakfast with many options and very good cocktails at the bar.

A big thank you to Daan who went above and beyond to make one of the hotel’s signature cocktails (Maria’s Way).

There just seemed to be one lady out front who did a sterling job, and bore sith some very rude guests with politeness and equanimity,

The only negative I have is that one of the ladies at the front desk was really rude.

On the other hand, I very disappointed by the staff at reception, not helpful at all and quite rude!

If there was a minus review I would definitely use it for this horrible horrible hotel with the horrible, unfriendly and rude staff especially Amal and all her crew at reception!!!

(I was sure construction is not permitted at that time of the day in any city) However night clerk was totally rude and offered me to put ear plugs if I wanted to sleep, and there is nothing to do.

The hotel had a very high number of American tourists and I was very disappointed with how rude 80% were to staff when they didn’t get what they wanted when they wanted it, regardless of the terms of their stay.

I read many comments complaining about rude service and the hotel being noisy.

The front-desk staff is extremely rude, snooty, arrogant, and unhelpful.

Firstly, very rude staff, no warmth or friendly welcome.

The girl at the front desk was very short and rude throughout this whole situation and we didn't feel like we even wanted to stay!

but the American guests were miserable and rude (very unusually so to be fair).

They had plenty of staff the entire time we were there.

They acted like I was bothering them when checking in/out and that gave me an unpleasant vibe.

but, when I've stayed somewhere as often as I have here, it would be nice to at least have that acknowledged.

The service was excellent and very helpful, the buffet breakfast was very good and our hotel room was very comfortable.

The staff were all very nice and extremely helpful in giving us directions to where we wanted to go.

Hotel staff are very kind and were super helpful providing directions.

Room overlooking canal had everything,reception with cakes and refreshments in the price.

I loved the decor, amenities, friendliness of the entire staff, complementary pastries and coffee.

Oct, 3, 2022

Oct, 2, 2022

Sep, 29, 2022

Sep, 21, 2022

Oct, 8, 2022

Oct, 6, 2022

Oct, 5, 2022

Sep, 27, 2022

Sep, 21, 2022

Sep, 14, 2022

Oct, 6, 2022

Oct, 2, 2022

Oct, 7, 2022

Sep, 29, 2022

Oct, 7, 2022

Oct, 5, 2022

Oct, 7, 2022

Sep, 18, 2022

Aug, 20, 2022

Aug, 10, 2022