The staff were very attentive and friendly in the restaurants,

She was so friendly and patient,  as we had many questions about the area.

The staff are so friendly and helpful, they can't do enough.

The staff were all extremely friendly, especially the animation team (Sofia and Catarina) who did the yoga/ stretching classes and activities during the day - jewellery and soap making (devastated we missed the Pastel de Nata cooking class!).

The staff all around the kitchen, from front of house, to the waiters to the chefs are always friendly, welcoming and just on top of everything.

The hotel is nice and the staff is very friendly.

Some were friendly others need customer service lessons , including just how to smile.

Everyone is very friendly, welcoming and extremely professional.

Staff are amazing and while it is true that some have better English than others the common theme is that they are friendly, hard-working and go out of their way to be pleasant, helpful and very welcoming whether they be pool attendants, waiters, waitresses, reception cleaners and so on - all take a great delight in making one’s stay as comfortable and as welcoming as possible.

Upon arrival at the hotel we were greeted by super friendly staff who were really helpful.

Everyone is hardworking, helpful and friendly.

From the time we arrived the reception staff were very friendly and helpful explaining everything.

The hotel was superb, super clean, staff very helpful and so friendly, we really didn't want to return home 😄.

ALL staff were fantastically professional, courteous and friendly, a real credit to the brand.

Staff were absolutely fantastic, well trained, happy and friendly, a credit to the hotel.

but not intrusive and consistently friendly and welcoming.

Staff:
The staff are friendly and the service they offer is good.

The fitness room is very poor with limited equipment some of which was broken.

it was off putting 
Complimentary cocktail of the day was a nice addition around 3pm most days ,as was the towels, which you could change, as often as you liked
Food -Can only describe as COLD & poor quality , even when you went in early, my hubby loves his fish,he dare not at it, as it was tepid at most,i decided to eat off the grill ,to get it hotter,all the meat served were tiny tiny lamb chops( looked like they came from a sparrow) flash fried steak,salmon that was rock hard couldnt even shred it !

The food situation is very very poor:
For All Inclusive there was no food available for my 3 children for 3 1/2 hours everyday- if you want your children to eat then you have to argue with someone every time.

Again the food offering was poor … most notably the chicken goujons … processed beyond recognition … possibly 5%chicken or so it seemed.

Suffice to say the food remained poor for the rest of the holiday.

Paper napkins, no table lights, poor atmosphere.

The variety of cocktails is very poor (for the level of 5star) and some of the waiters were exceptionally unprofessional.

A pretty below average experience - and I include in this that the COVID measures (including information about them) are no more than poor.

however the service was poor - the check in was at 2pm and we were only able to get in our room at 4pm and the service in the bars was disappointing as well.

We also cannot believe how cheap this is priced for a 5 star compared to other places in the world such as France or Switzerland where their accommodations are either severely poor and run down or so expensive you need to be royalty to stay there!

carpets in cirridors are really worn and old looking with stains and sun loungers are in a very poor state, most of them ripped, also it was August and the lower pool was freezing!

The food is below par, the lawns were not cut whilst we were there and it was long and full of dandelions, the carpeting requires replacement and the bar/terrace furniture is in poor condition.

Looked bored, uninterested and the quality of the drinks were poor.

- the culinarium experience was very very poor.

Apart from the drinks, we deposited the contents in the Reps room so they could see first hand the poor quality.

One poor couple ended up in the garage as they’d been directed to the wrong lift to find their room on floor 1!!

The gym for the size of the hotel is rubbish, there are 2 cross training machines, 1 bike, 1 running machine, 4 different fixed resistance machines, a poor selection of weights and 1 bench.

These cost around €5 and found it was quicker and cheaper to ask them to drop you at the Marina.

but we had lunch by the pool snack bar and I agree with other reviews - was overpriced for the quality of the food.

Areas to make it even better: 

Lunch in the snack bar by the pool is very expensive for the quality, €17 a salad or pizza I felt was too much.

Like the breakfast the evening meal was a buffet and equally disappointing and expensive for what is offered.

That was frustrating as didn’t want to pay for a drink of anything when we had paid a lot of money anyway.

Given the high price of the room in August I consider completely inadmissible such bad cleaning.

however main courses were very disappointing making the buffet offering way over priced.

We woke up late on the day of checking out and thankfully we could extend our room until 6pm for €65 which I dont think it expensive.

( and more expensive)
I’m a big fan of Iberostar so a bit disappointed here

No valet at front entry, you can open air park free or you have to pay for garage parking.

Then he said, "this is what's going to happen. You're going to pay this bill and I don't care what your phone says."

Hence I never got to find out prices of drinks, there was no printed drinks menu.

And unless you keep tabs on what you have spent I reckon most people pay up no questions asked.

{death and destruction}  As the "entertainment" in the evening was almost non-existent, the hotel being quite isolated it was early to bed with a good book.most nights There was a shuttle service.But the mini bus only seating for 8 passengers, and you had to pay 2 euros 50 to go to the nearest town, Lagos.

This hotel is perfect in almost every way except for the location -it’s a long way from the centre of Lagos and it costs 2 euros each to go in the courtesy bus which only holds 8 people.

You pay €2 each way and can be dropped off at the Marina or the town.

Little things like having to pay for coffee machine pods after day 1 let the hotel down.

So for a family of four we had to pay 650/night which is not at all worth the space.

The staff are warm and professional and I would like to pay a very special thanks to Sergio and his team Miguel, Joao, Vitor, Kavol, Tatiana and most particularly to Karla. Juan Carlos and Reuben on reception were brilliantly accommodating for any changes when staying an extra night (I didn't want to leave.)

Reception staff were excellent throughout our stay and couldn't do enough to help.

Rita, at the front desk reception was terrific.

The staff even remembered us from last year from Anna on reception to all the restaurant staff.

extremely polite and courteous, most spoke English, and were eager to assist should you need it.

The hotel staff are excellent - bright, helpful and attentive.

The staff is extremely caring and nice, they speak all languages and really cater for all tastes.

We stayed for 10 days on an all inclusive break and thoroughly enjoyed this beautiful hotel
The staff were amazing 
Food was very good and plenty of choice throughout the ten days we were there.

All of the staff, waiters, housekeepers were so kind, accommodating and professional.

The staff at breakfast and dinner were really excellent.

From our arrival to the last day the staff at this hotel could not be more welcoming.

From the reception staff all through to the cleaners.

Poolside waiter service was very good - the staff are all lovely and very attentive.

honestly the best restaurant service I've ever seen 
best regard to the buffet team, especially Sergio, vitor, steffan and joao

Especially Carla and Juan were always so welcoming at the restaurant.

Iberostar Selection Lagos Algarve

poor

price

Parking

Free High Speed Internet (WiFi)

Indoor pool

Hotel staff were super friendly, and the Wedding itself was held on the lawn to the side of the resaurant looking across the Marina.

Good choice at breakfast and friendly staff in the restaurant and on the buggies (which will take you around if necessary, we used them for luggage at the beginning and end of our stay).

Also reception was fine, the guys were v friendly, we found though some of the receptionists were ok

Once we arrived check in was very quick, all the staff couldn’t have been more friendly and helpful.

Staff very friendly and the beds are fantastic

All the staff are very helpful and very friendly.

Thank you all again for your amazing service and friendly welcome.

On the whole hotel staff weren’t over friendly,

Just returned home from our lovely relaxing well needed 5 day break / holiday in Praia de Rocha … Hotel was perfect for our needs .. comfortable, beautiful views & surrounding areas .. staff were friendly , helpful & accommodating .. beach , shops & restaurants in close proximity.. highly recommend this hotel 🌟🌟🌟🌟

Buggy guys so friendly and a real great help.

The staff are super friendly and very service minded.

Staff were always helpful and I want to make a special mention about João who was really friendly, helpful and welcoming and a credit to the hotel.

Quiet with friendly staff and great choice at breakfast.

however staff  were so friendly and accommodating and made our stay really enjoyable.

Amazing service, and very friendly staff.

First night we had a poor choice dinner in the restaurant, practically alone.

although they are working with reduced staff at the moment I thought was a little poor, I would have thought every Euro counts at the moment

but they were poor which is a shame as it leaves little choice for the evening.

also the door into the room had some bad peeling at the bottom and gave a poor impression and expectation of the room.

The pool at the hotel was extremely poor.

As a positive the food choice was so poor I managed to lose weight on holiday - a first! !

These men pushed a young toddler around in a buggy all day and paid the poor child no attention.

The mini frankfurters and streaky bacon were of really poor quality.

but you are charged for the capsules which is a bit much particularly as the machine coffee at breakfast is poor.

Service was extremely poor in nearly all aspects of the hotel.

but a few things need addressing 
- on check in only one member of staff so had to wait 20 mins to be seen and then told simply we couldn't check in for another 1.30 mins
- breakfast was very nice but again queuing 10/15 mins for fried eggs and omelette was a pain, so didn't bother some mornings
- asked for router so I could get internet as was poor in my room.

The only 'gripe' was that the soundproofing of the apartments was poor.

The Tivoli was good for Breakfast and good for the view other than that it was poor.

One small let down was the platground near the pool as it is in a poor condition, which would have been useful fro my 2 young daughters.

the reception is very impressive and most of the staff were amazing

Any questions and problems were dealt with very quickly .

The housekeeping team suggested they put one across the room to give the children their own space which worked well.

We arrived at the hotel at around 12:30/1 in the afternoon and asked at reception if our room was ready.

The staff is helpful and try their best to make all the guests happy.

Fantastic hotel, 
The staff go above and beyond.

This hotel is truly amazing, from first arriving every one has been very helpful and pleasant.

I would also like to specially mention Jorge (reception senior), Kermelin (reception assistant) and Joao (transport).

Great location 
Excellent hotel staff 
Clean hotel outside and in rooms 
Food good selection 
Plenty pool beds
Super king size bed s
Small kitchen in rooms

Only downside 
No bedside cabinets 
The upstairs bar small and soulless 
Kitchen was not used could be made for more clothes space 
Never see any one use the gym could be made to larger lounge bar

NH Marina Portimao Resort

Free parking

Pool

The rest of the hotel is very Modern and spacious and ALL staff were very friendly and helpful and the service impeccable.

All staff we interacted with were friendly and helpful, and the breakfast was delicious.

The breakfast was wonderful and the wait staff were always very friendly and helpful.

Brilliant hotel, all staff; maids waiters, bar staff reception superb and very friendly.

but friendly staff from the moment you arrive and meet Ricardo on entry , to the reception staff , Ronaldo who manages the bar , the house keepers do a great job  , food is quality , so credit to the chefs ,lovely lady who greets you at breakfast with long brown hair is always so so happy / lovely / friendly and professional , cleanliness is managed to 5* standards and all round first class experience !

We were particularly impressed by the helpful and friendly staff - they were a pleasure to deal with and made our visit even better.

The hotel staff were extremely friendly and helpful.

Every single staff member, from the front desk to the chambermaids were extremely friendly and helpful.

The process was efficient and everyone was friendly.

Amazing view from the room and sky bar, staffs are very helpful and friendly, close to Carvoeira town, breakfast has a lot of choices.

We stumbled across the free golf cart ride (excellent, friendly driver) to Marinha beach and did the absolutely beautiful ocean hike (Seven Hanging Valleys Trail) back at 4:30 PM.

The outstanding feature of the hotel is the staff, everyone is so friendly and attentive.

It is maintained to a high standard and deserves it's five star rating.The standard and quality of the food and service is excellent full marks to the very friendly staff.

Stunning views, clean rooms,  big breakfast,  friendly staff.

Staff wonderful very friendly and attentive.

First Class Hotel , All the staff were really helpful and friendly .

I cannot speak highly enough of the staff, they were so friendly and attentive.

Wonderfully friendly and efficient staff, a breakfast spread like we’ve never experienced before (breads/hams/cheeses/fruits? Tick!

I believe it is noise mostly from the balcony above, because of poor soundproofing, and may be largely from the maids as it started around 8 AM, so it would only be a problem if you want to sleep latter.

)Very poor hygeine measures in the gym with no sense anyone is in charge of this area.

Cocktails differed, and some were good, some not so,

Dinner was a poor show.

Location of the acyual hotel on the cliffs was beautiful
Evening buffet at €37pp was poor value - show cooking was "burgers" - in a 5 start hotel - really? Pool was very small relative for the size of the hotel, luckily we were outside of the school holidays

- note that the internal courtyard adjacent to the indoor pool shows the building to be in a poor state of repair compared to the external facade which of course looks great.

I keep telling myself it was just poor timing on our part.

On top of being clearly not a service-oriented hotel, neither designed nor furnished with what one would expect from a 5 star hotel, the service is really poor at the bars.

but we had one poor day of rain when we just went out and about in our hired car.

Finally, one poor young lady was hit by a broken sun umbrella that was caught by a gust of wind and hit her in the shoulder.

Also worth noting that the internet connection is very poor I could not get any signal in my room on my tablet and on my MacBook I had speeds of 0-1 mb/s this was basically unusable, it was the same in the lobby, rooftop bar and restaurant overall poor signal + slow speeds.

The service I found a little poor and nearly every staff member I spoke to had an issue with understand English.

The only downside this year was the poor service in the Sky Bar, cocktails were mixed up on the order and an alcohol one served to my underage son instead of a virgin mocktail.

Road bump:  Access to the private beach is poor and dangerous.

6) The pool is circular I wasn’t a fan because I like relaxing on the pool edge and it wasn’t really comfortable to do this also I like swimming lengths and that was not possible - water was cold also
The indoor pool was boring - again super cold water and very shallow - the jacuzzi was the same cold water and poor water jets.

but food hygiene was poor with guests hands touching the meat when cutting.

I heard other guests complaining to the staff of similar issues with smelly rooms and poor a/c over the next couple of days.

Dirty brown water in taps, cold dank rooms, poor evening meals, often cold and poor quality, There is no information in the Hotel re attractions to visit in the area, no  bus info or time tables/prices..The pool is good if cold, and we noticed most of the pool recliners had been pre-booked by towels being laid out, we could not find a space there when we went down, So i did the obvious, threw 2 towels off 2 recliners and used the umbrella.

The only disappointing thing was the hash browns, they were the cheapest kind of pre frozen hashbrowns that were terrible, not even slightly crispy, just tased like cardboard.

We ate in the hotel at lunch.These we’re very good in quality and for value.We also had 5 dinners at the One restaurant.Excellent in all aspects.we did not feel they were expensive in comparison to similar restaurants in the world.

Not the cheapest Hotel on the Algarve I'm sure;

When you are required to pay upon arrival, there is no skin in the game for the hotel.

We can't advise thus hotel as expensive 


The rooms are the same, so the extra cost is for the view.

Tiles are falling off the pool 
(floor of pool and wall of the pool) for a hotel of this cost I would expect the pool to be maintained a bit better.

Some things like occasional quality of service and needing to pay for cabana beds (which were only rarely used as a result).

The pool restraunt,Mare, was overpriced and service was incredibly slow.

This hotel is overpriced for the service and is not in our view 5 star.

I visited in January '23, when it's the low season,  and the price was a little over $100 a night.

Would normally rate a 5 if not for the last night.

The full sea-view rooms overlook the pool directly and it's not a view I'd want or pay for.

And I paid for it, I paid $50 euros to see a wedding.

Buffet dinner probably not worth the money and would suggest walking down to carvoeiro instead for better quality food at lower prices.

but I think it was overpriced for the quality of the food.

Little things like not water provided except you pay €3 for a small bottle from the mini bar, and the receipt lion staff this morning providing no help with our 7 bags this morning.

but there were 2 things that I disliked intenseely, the first I decided to book half board at a cost of 35 euros per person for dinner.

We stayed in early 2022 and left some property there which we asked to be returned to us in the UK (at our expense).

We were given room 510 on the 5th floor which is actually where the reception of the hotel is located.

From the unbeatable views of the Algarve cliffs to every staff member, from the reception team to the restaurant crew to the room staff have all been so welcoming and helpful.

The hotel is very comfortable with many amenities and helpful staff.

The food was great, staff were very pleasant.

Walking distance to Carvoeiro center with lots of restaurants (or you can take their tuk tuk shuttle - ask concierge for the schedule).

Rooms were spotless and staff all lovely.

but with that extra relationship on how professional and personal all the staff are !

Thank you vey much to the whole team, both front and back of house.

We loved this hotel.Beautiful situation.Our suite was lovely.All staff were very pleasant.

On the most recent occasion, we received excellent customer service from Marco, Marcio and the reception team.

The staff was exceptional and courteous from check-in to check-out.

Tivoli Carvoeiro Algarve Resort

Free internet

The staff were friendly and helpful throughout our stay, from reception to breakfast and bar staff!

The hotel was spotless, the staff were friendly and the efficient.

The staff in the hotel were amazing,  very friendly and helpful.

The staff were so friendly and helpful on arrival, which was the case for all staff throughout our weeks stay.

The blonde waitress who served us then and most of our stay was incredibly friendly and helpful.

The staff is what makes the hotel so special - everyone was so friendly.

Lovely stay at Jupiter Marina Hotel,  all staffs friendly and courteous, rooms good size, well furnished and cleaned daily Good selection of food for breakfast with fresh cooked omelette or fried eggs if required, don't know about evening meals as we were just bed and breakfast.

We found most of the staff to be friendly and helpful.

Food lovely, friendly staff breakfast fantastic so much choice , nice walk to beach or they do a minibus service , would definitely return again thank you 😊

Lovely hotel with very friendly and helpful staff and good sized room.

I don’t really have any complaints about this hotel as it is a comfortable place to stay and the staff very friendly and helpful.

Staff were always friendly and helpful, and the shuttle is a useful service to have.

Great hotel in a good location for both the beach and marina, staff are helpful, efficient and friendly.

Although it is on a busy road it did not detract from us enjoying our huge terrace or prevent us from sleeping.

Last year we had a river facing room and found the balcony very noisy and affected by traffic fumes from the very busy road below so would definitely recommend a room at the back of the hotel.

My only issue, which won’t be a concern to the majority, is that the hotel could not offer secure storage for the quite expensive road bike that I rented in nearby Alvor.

We chose a “Superior room with a river view” and there was nothing superior about it at all, we were facing a baron piece of tatty waste ground and a very busy noisy road, you could see the river if you went to the far right furthest most corner of the balcony and made a point of looking to the left

but booked a superior room with riverview which turned out to be a side riverview with a very busy road in front, room 111.

Hotel is situated on a busy road which was noisy at times

but light sleepers beware as the rooms overlook a busy road and the noise (especially local motorcycles) can initially make it difficult to get off to sleep.

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