One bar on seafront was busy and only four of us in there .

It did get busy for limited periods during the organised activities (aqua fit,  water volleyball and basketball) which were well attended by holiday makers

but did get very busy at times in evening so maybe need one more on the bar.

Swimming pool with sunbeds was very busy and full by 9am, there's a beach nearby ( 25 minute walk)
Hotel offers to take you to a local resort , you have to book well in advance (3 days)

All inclusive package hotel
Food and dining room let down by staff and general quality and cleanliness 
Not much on offer for lunch and dinner.

It was never excessively busy, except for 1 day,

The hotel has a total of about 200 rooms so is never very busy like big resort hotels.

The only disappointment was the pool bar which was very busy around lunchtime and I had to give up waiting the couple of times I went there.

He will also serve you at the table when not too busy.

My recommendation to enjoy the best of the hotel is to visit beginning of October as I understand that it gets very busy at the height of the tourist season.

The hotel wasn't too busy (even for August) with plenty of sunbeds available around the pool.

The place use to be extremely busy throughout the day with various sports activities and why the terrace bar is closed in the evening I do not know.

Breakfast is open from 7.30am, can get busy at about 9am.

but probably not in high season as we prefer the less busy September period.

There was always space around the pool and the dining room was never overly busy.

When it got busy during the evening they opened one of the pool bars too.

Overall:
For us, as a couple, the San Luis was too busy, noisy and full of children, as well as the restaurant feeling more like a canteen and the food being disappointing.

Some staff were friendly, others really did not want to be there.

Reception staff very friendly 😀 entertainment team Nacho and Virginia were awesome!

The positives, were friendly, helpful and efficient staff, clean & comfortable bedrooms and also the public areas of the hotel.

The staff were very friendly & helpful & the hotel spotless.

The room and hotel was immaculate..as soon as we entered the lobby it was beautiful and the check in staff were very friendly especially sylvia..greeted with a nice cold glass of champagne..very much welcomed in the heat.

A wonderful hotel, with extremely friendly and efficient staff, good food, a wonderful swimming pool and well located in the little village of S'Algar.

We went as a family of adults and from our first impression when we entered the beautiful foyer and were greeted with a glass of Cava, until we left 5 days later, we could not fault the friendly staff ( special shout out to Virginia and Nachos), the cleanliness of the hotel and the great food and entertainment that was on offer.

The staff in all departments are friendly, helpful and wonderfully efficient nothing to much trouble.

but they were friendly and anyway I like the older generation.

Nacho and his team are lovely, friendly and VERY entertaining.

Once again thank you to all the staff for their continued pleasant friendly attitude.

The hotel was spotlessly clean and found staff helpful and friendly.

The hotel was spotless and all staff helpful and friendly.

All the staff are extremely friendly, efficient and pleasant.

Staff were exceptional, always friendly and helpful.

The animation team can't be faulted they are very friendly and good at their jobs.

Found staff to be very helpful and friendly - rooms cleaned daily to a high standard - sun bed’s extremely uncomfortable and should be replaced.

One of the nicest hotels we have stayed in, clean, friendly and helpful staff.

The hotel reception staff were friendly and helpful.

Entertainment - think of a poor man’s Phoenix nights

The sunbeds and sombreros are in very poor condition  and need replacing.

Very poor labelling on the food, sometimes totally incorrect labelling, sometimes none at all.

Negatives/ The food is repetitive and cooked to a poor standard.

The only thing that spoiled it for us was the quality of the food, sometimes alright, sometimes poor, there didn’t seem to be any organisation from the kitchen, food was brought out lukewarm and put out on to the heated display counters, even the soup was lukewarm and there was a microwave to heat it up!

Hotel was great ..food mediocre …service at desk good ..room was well cleaned .the swimming pool was far too small for the number of guests .bar service was very poor there seemed to be a severe lack of staff .On one evening there was line of 20+ people

Entertainment - two nights this was provided by the animation team, and it was so poor.

The only thing letting the restaurant down were 2 minor niggles: The orange juice at breakfast was watered orange cordial not fresh, fresh orange juice is 2.50 Euros, really, at a 4 star hotel, very poor.

Only negative about the hotel was lack of music around the pool during the day, and the very poor evening entertainment.

although it was on the menu they had none all week which was poor.

but currently it is being let down by poor service and unfriendly staff members who need training in how to make customers feel welcomed.

but it was full of them, not the hotels fault but it really wasn’t for us and with the hotel being of poor standards, mo bottled water anywhere, no coffee machine at reception,  I assume because it’s not strictly all inclusive, it has different bands.

but not in July/august when it’s so hot and the air con is poor.

For paying guests the drinks are poor value, especially the cocktails, a premixed cocktail for €7 they were rubbish.

Book non-sea view if would bother you
- Bathroom door didn’t shut which was mildly irritating
- Tv with English channels 
- One cleaner great (friendly, helpful and good job) the other poor (unfriendly and left bits)
- Squirty hand soap, shower gel, shampoo and conditioner attached to walls in bathroom which was really helpful.

The entertainment in the evening was pretty poor and held indoors and felt like we were being entertained in a Care Home sometimes .

Hotel facilities excellent
Cleanliness excellent 
Bar service excellent
Restaurant food poor quality not a lot of choice and not always hot!

but it was very random they would dress up as clowns and walk around the pool to get you involved in a certain activity which was a bit odd the other letdown would be when were eating our meal one of the team came around singing in peoples faces which was a bit rude and as for the entertainment they provide in the nights was poor the vairety show on the monday was that poor 15 minutes in half of the guests left it was cringey they do also bring outside entertainment which is of better quality.

), we missed our occasional evenings up at Las Palmeras (now no longer part of the AI package) and there was a definite cost cutting regime around food quality and getting the AC working in the rooms, the evening entertainment was particularly poor by comparison with previous years (but on a positive note made going to bed so much more peaceful).

but the changes made by Hyatt have reduced the rating from 4*  to  2*
Firstly I would like to thank the wonderful service the staff offer, this has never changed in all the years we have been at this hotel and the entertainment as usual was excellent.

Hope the entertainment team are back again a special thank you to Nacho Virginia and Daniel

Kept us smiling laughing and on one occasion crying.

The Hotel was clean and all the staff was helpful and polite.

Big shout out to staff, Mandy on reception, Justo and Julien and the young man Vicente who in the evenings cleared glasses in the bar, and a big thank you to all dining room staff, chefs and cleaners who keep hotel very clean.

A welcoming hotel, very clean and nothing is too much.

We could not complain about anything, made exceptionally special by the small animation team of Virginia, Nachos and Dan, who made every effort to make our stay enjoyable, fun and indeed memorable.

but a polite 'no' gets them to leave you be.

Reception staff are fabulous, they are lovely and very helpful.

Hotel and staff lovely  really clean
Rooms nice
Let down by food  felt like a cafeteria so evening meal  not special
Food not that good either 
A few more trips would have been nice
Pool nice with loads of sun beds and space

Alua Illa de Menorca

poor

busy

Free parking

Free High Speed Internet (WiFi)

Pool

although clean, are very small and especially the shower.

On our second day the shower head broke - we reported this at 6pm and within an hour the maintenance team had replaced it with no fuss.

It consisted of three single beds (one converted sofa bed), a desk with TV and fridge and en-suite with shower, toilet and basin.

The shower was so small it was near impossible to safely shower 2 small kids, I dread to think how plus size guests must feel.

Also there was no toiletries provided other than a slither of hand soap.

Room tiny, bathroom uncomfortably small, shower untiled and peeling.

The hotel looks tired in places externally, cracked render around pool area , rusting metal fire escape staircases, paint chipped off staircases to pool toilets and to grass area.

The bathrooms in particular are really shabby and the shower is tiny and overflows/leaks if you don’t have it on a slow flow.

The sink was right in the way so it was very challenging.

The bathroom was nice and clean on arrival, the only downside is the shower cubicle was very small.

We stayed in a twin room which was a good size with a small fridge the bathroom is a little small and the shower is tiny.

Rooms - as mentioned in previous reviews, the shower cubicle is tiny.

The only slight negative was sink in bathroom is wide & and it could be a bit awkward to get in, & when we checked out we didn't get asked if we enjoyed our stay

Having watched various youtube videos, we had become worried that we may have booked the wrong accommodation as the rooms looked very small and the showers looked even smaller,

Bathroom: shower cubicle which is small, toilet and basin.

The very worst thing of all is the stench of the toilets.

Shower cubicles in rooms are very small so not recommended if you weigh over about 10 stone.

Staff were really great and friendly and we always found everywhere to be clean and tidy.

The main thing was the staff, always attentive and friendly.

Staff were great, friendly and accommodating.

Big hi 5 to bar staff all friendly, nice, proffessionals.

The water park is good for kids, the lifeguards super friendly and would say this is the only great thing about the hotel.

They were all lovely- professional and friendly and hardworking.

Staff were very friendly, food was lovely and hotel was very clean.

though were absolutely perfect, clean, Friendly and good choice.

All the staff we encountered were great,all friendly.

Staff so friendly and helpful, great choice and quality of food.

All the staff were so hard working and very friendly and helpful.

All the staff were very friendly and efficient.

Fabulous hotel well maintained very clean with lovely pool and great facilities very helpful friendly and welcoming staff.

Super friendly, very entertaining and funny.

Clean everywhere, food was delicious, plenty of sun beds, staff were very hardworking and friendly.

but ok, water park is good fors kids, sound stage quality is very poor,I do understand there is a sound limiter however the acts should be put inside so they have good quality sound the take that tribute act was wasted due to poor sound quality and many people moved away, I have never paid €10 euro in any hotel I have been in anywhere in spain, I have been too many hotels in Spain, the tourist tax is very expensive.

Entertainment is not great, I was surprised there was nothing really on and the sound quality is poor, so you can’t really hear a thing,

Food is pretty poor, bland, boring and repetitive.

Food was very poor quality, full of hidden salts, fats and sugars.

Internet  very poor losing connection at least four times a day.

Nothing around at all even buses down to the town was poor two supermarkets beach very small nothing for teenagers .

but for children’s waterpolo I’d advise a swimsuit at least 

The kids disco was boring
The evening entertainment was poor 

Some of the staff were rude and miserable, it was like they really didn’t want to be there 

I’m so glad this was a cheap 7 night stay for us, some of the families we met had paid over £3k for half board and let me tell you it’s 100% not worth it!!

Also all inclusive drink choices very poor!

‘Flip the water bottle’ and ‘flip ur flip flop’ off as far as you could, for a free drink, we’re just  2 of the games, so a-bit poor really.

Nothing around the hotel and really really poor amount of seats for guests on an evening.

The all inclusive meals and drinks are very poor.

Mainly due to the poor outcome of my sons physical injury!

The shower is very poor standard, it’s not thermostatic so the temperature is constantly changing.

Don’t choose this place if you want the kids entertained, the kids club was poor and underrun nothing for them in the evening after dinner only a short mini disco which was repetitive.

The snack bar is pretty poor - and you cannot sit outside or by the pool with a snack you must eat it inside.

Air con at hotel and in rooms was very poor - this may have been sorted now. 3.

There was a sewage smell that was particularly bad when going to the pool toilets, and if you were placed on a ground floor room near there wouldn't be ideal.

but it feels very dirty and smells of sewage in every direction you go in!!

Couldn't even have the balcony doors open due to the constant smell of weed.

On about day 4, we started to notice a sewage smell  in our room.

It’s also a bit annoying if you are on your balcony and your neighbour smokes.

Personal gripe was smoking and vaping within the hotel grounds around the pool and when the entertainment was on during the evening I’m not aware of the hotel policy for this

The on tap cocktails are disgusting (to our group anyway).

Smoking and vaping are not permitted anywhere on site except on the tiny balconies, which is a bit of an anomaly,  (shame this isn't mentioned anywhere before you book)  this means that females travelling without men are very vulnerable at night when they have to go outside to smoke.

although the step is broken and wobbling, which is a trip hazard and the room smells a little of chemicals, maybe fresh paint (not great for a baby) 
When booking there weren’t a lot of rooms left.

Balcony: 2 chairs and a small table with ashtray.

but some selfish guests, was the number of people blatantly smoking and vaping at the bar tables.

Spoke to reception about this and they got the cleaners to sort this for us, they put in an air freshener to cover the smell

The smoking area is small and sometimes has a trouble getting seats there.

There is 1 designated smoking area, you aren’t allowed to smoke by your sun beds or anywhere else - just the designated area (just a tip for smokers).

If queueing for dinner for the 7.30 opening so your child can make it to mini-disco, you'll queue past the hot-pass and it's not a great start to your dinner.. sweaty and food smell clings.

The only slight criticisms I have are that the smoking area is directly outside the hotel exit to the pool, meaning walking through a plume of smoke each time.

Once in the room, the smell of stale smoke was horrendous.

Room was damp and mouldy, bathroom was all chipping and stained.

If you want the kids to have a good time, it's just the place, if you book all inclusive, water park just over the road from the hotel is included, good value for money , plenty to keep them amused the hotel, very clean hotel, staff very helpful,

Good points: staff work hard to try make it better, location is very peaceful, 20mins from the airport, no fighting for sun loungers.

Lovely hotel, lovely staff, clean tidy lots of food choice :) loved it.

We were served by Zayna in the restaurant area who was absolutely brilliant, always there to help with the biggest smile.

The staff made it for us, every single person was fantastic and welcoming.

Always smiling and full of positive energy.

On a positive some staff were lovely and helpful!

My youngest son and one of the bar staff was stung during our stay.

Bar was great (of course) and staff very helpful .

The BEST thing I have to mention is the staff.

Minura Sur Menorca & Waterpark

bathroom

smell

Free internet

Staff overall were all really friendly and helpful.

Excellent quality hotel the food was of great quality the room was lovely over looking the pool the hotel team was excellent and helpful and very friendly .

Everyone else was polite and friendly, the kitchen staff, the clearing staff, the cleaners, the reception team!

There was a great choice of food and the desserts were particularly nice,all staff very friendly,polite and helpful.the room was cleaned to a high standard and was larger than we had expected.very relaxed place to stay

Staff were friendly and facilities clean.

The staff at this hotel are really lovely and friendly.

The reception staff were very friendly and we were told that we would get a call when our room was ready.

The hotel is situated in an elevated position and has plenty of well kept gardens everywhere was very clean and the staff are hard working and friendly.

The cleaners work hard, the staff are friendly and helpful.

The bar staff all friendly and you rarely had to queue.

The bar staff were ever so friendly and polite.

It’s so chill and super safe everyone is so friendly.

Friendly and helpful staff
I really had a lovely stay here.

In summary Nice hotel, friendly staff, good food & drinks

Brilliant hotel can't believe it's only 3 stars
brilliant and friendly staff.

Everywhere was clean, rooms spacious, staff friendly and the biggest positive was the amount af available sunbeds (few more umbrellas would have been appreciated!

The staff were friendly, the complex was clean and welcoming.

Overall we had a lovely stay, lots of over families there, all very friendly and children integrated  so well  with each other.

We went to the local beach cove - very disappointing the small was awful i think they were pumping sewage through there, sand was spongy very odd.

It's disgusting that this restaurant is even rated 3 stars!

but sand hard and damp and uphill walk back not great.

Tui have definitely airbrushed their pictures.. don’t be fooled
Horrible damp smell in room , especially when air con is on , walls in rooms so thin you could actually hear people in an upstairs apartment going toilet !

Theres loads of flys on the food in the restraunt which is disgusting

We got back to our room one day and there was the smell of sewage and when I called reception they were not surprised, so obviously knew it was an ongoing issue.

but don't go to the one down the stairs it smelt like raw sewage.

but it's only open on certain days,does have a cigarette machine inside.

If you are a smoker there is nowhere for you to buy your cigarettes unless you go to mahon.

Advertised a cove beach, it’s very dirty and oh my god the smell was awful, dirty wet wipes all over the place and sea weed everywhere not a place to spend the day at all.

although pretty is difficult to get to, tiny and absolutely stinks of sulphur which ruined it.

but sand always soaking wet so towels are completely sodden after 10 minutes on the sand and it also smells quite bad too, even my two children noticed the smell.

Around the corner was another beach, personally I thought it smelt and didn't feel clean.

but the sand really smells bad of sulphur if you dig it!

There are also some bits of black mold in places around the pool.

Really enjoyed the hospitality received by the staff, you couldn’t ask for better people as staff members.

.the staff are amazingly happy and helpful  .apartment  perfectly clean .

Staff were often going around picking up glasses and generally tidying up throughout the day.

The Hotel was set in a good location,the gardens,pool area,rooms and main buildings were all clean and tidy.Food choice was very good and the staff most helpful in every way.the only down side was that it is set amid Holiday and living Villas so not much around.A lovely little cove with a small beach.you really do need a rental car for this location

You would see a lot of the same staff again through out the day and were always helpful and had smiles on their faces.

If u want a good chilled holiday,then this is the place,we loved the food,the hotel was spotless,staff always polite to us,lucas (entertainment)made us laugh everyday,he always tried his best to get people involved,we sat round the pool everyday and just relaxed,we met some amazing people😁

The bar staff were attentive, smiling and worked hard.

My husband I had a fabulous time at Grupotel Mar de Menorca Luvly hotel two pools Luvly apartment staff terrific food excellent apartment looked after plenty of towels weather was hot took 2 of our grandaughters who were mermaids while there throughly recommend to all interested lots of Spanish couples & family’s staying showing it’s a popular holiday destination

Grupotel Mar de Menorca

The majority of the staff were extremely friendly and helpful.

On a more positive note anytime we dealt with reception they were friendly and helpful, a bit of a language barrier

Great clean hotel, friendly and helpful staff, food was very good and can not praise the cleaning staff enough, room was cleaned and refreshed every day, restaurant staff went above and beyond to make you welcome.

Lovely spacious resort with good size accommodation,the food is off a good standard and  a very good choice.the staff are very friendly and there too help.i would definitely recommend this resort hotel and will be booking to come again 😀 👍

We were greeted by friendly helpful reception staff, who were very genuine in their welcome and extremely knowledgeable with any questions I had throughout our stay.

All the either staff are friendly and reception are very helpful and ordered taxis for us quickly and efficiently on multiple occasions.

The hotel was spotless and the staff very friendly and helpful.the pools were lovely with the added extra of bars and places to get snacks while by the pool.

When we arrived the staff were friendly and very efficient.

Staff are so friendly & helpful, nothing is too much trouble.

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