but for anyone on AI very repetitive & we would have appreciated more variety.

ignore any bad reviews about food..it was very very good and wine was very good.we were all inclusive and had a superior room with front sea view on the first floor ( room 123 ) ..large terrace with table and chairs and 2 sun loungers..comfortable bed.

We did not need to leave the hotel as we were all inclusive and the hotel grounds are extensive so you can sit and enjoy the beautiful gardens and the sea beyond from many different places.

All Inclusive drinks were also of a good quality at all three bars and in the dining room..

Food and drinks on AI were decent quality.

We always go All Inclusive and cannot  fault the quality of both food and drink.

We were on the all inclusive package and found the drinks and food package really excellent.

They were very inclusive of all age groups.

The good and drinks on offer for all inclusive were varied and plentiful.

Drinks on all inclusive were good , cocktails were watery

The main meals were ok (mass AI standard),

All inclusive it is not  Spa is £10 extra , decent wine and spirits extra.

Being all inclusive we found the poolside bar good for lunch.

First time All Inclusive couldn't have been better.

We have stayed in many all inclusive hotels

We were went half board ( you could do all inclusive ) and sometimes ate lunch at the pool cafe which had a good choice of snacks and drinks to suit all pockets.

Probably the best all inclusive food I’ve had in an hotel.

One bar on seafront was busy and only four of us in there .

It did get busy for limited periods during the organised activities (aqua fit,  water volleyball and basketball) which were well attended by holiday makers

but did get very busy at times in evening so maybe need one more on the bar.

Swimming pool with sunbeds was very busy and full by 9am, there's a beach nearby ( 25 minute walk)
Hotel offers to take you to a local resort , you have to book well in advance (3 days)

All inclusive package hotel
Food and dining room let down by staff and general quality and cleanliness 
Not much on offer for lunch and dinner.

It was never excessively busy, except for 1 day,

The hotel has a total of about 200 rooms so is never very busy like big resort hotels.

The only disappointment was the pool bar which was very busy around lunchtime and I had to give up waiting the couple of times I went there.

He will also serve you at the table when not too busy.

My recommendation to enjoy the best of the hotel is to visit beginning of October as I understand that it gets very busy at the height of the tourist season.

The hotel wasn't too busy (even for August) with plenty of sunbeds available around the pool.

The place use to be extremely busy throughout the day with various sports activities and why the terrace bar is closed in the evening I do not know.

Breakfast is open from 7.30am, can get busy at about 9am.

but probably not in high season as we prefer the less busy September period.

There was always space around the pool and the dining room was never overly busy.

When it got busy during the evening they opened one of the pool bars too.

Overall:
For us, as a couple, the San Luis was too busy, noisy and full of children, as well as the restaurant feeling more like a canteen and the food being disappointing.

Experienced Good and Bad things here so will break them down in this review.

We spent a weeks holiday at this hotel with 6 other friends.

We went for a nice relaxing break & that was what we got.

If you want a relaxing break within a beautiful setting, then this hotel is the one for you.

If you are looking for a quiet break with no noisy distractions then this is the venue!

Our first impressions of this lovely holiday hotel were ones of functionality, efficiency and cleanliness.

If you want a holiday with plenty of surrounding nightlife this is definitely not the place to stay as it is in a nice quiet area for a restful holiday.

All in all we had a fantastic relaxing holiday.

The hotel has many excellent facilities as described in their publicity and many holiday makers took advantage of them.

Nice holiday won’t be going back there again tho …

Firstly I must say - overall this was a wonderful, relaxing holiday!

Chose this hotel for a short break in the sun with my friend and grandson.

All in all a great holiday, just get the kids club sorted! !

Its worth the effort to do this to get the best of your holiday.

We have just arrived back from a 7 day half board holiday with upgraded drinks with dinner.

The holiday was fantastic and we would definitely consider returning.

The entertainment team leader is very enthusiastic and energetic and tries his very best to ensure everyone has a great holiday.

Entertainment - think of a poor man’s Phoenix nights

The sunbeds and sombreros are in very poor condition  and need replacing.

Very poor labelling on the food, sometimes totally incorrect labelling, sometimes none at all.

Negatives/ The food is repetitive and cooked to a poor standard.

The only thing that spoiled it for us was the quality of the food, sometimes alright, sometimes poor, there didn’t seem to be any organisation from the kitchen, food was brought out lukewarm and put out on to the heated display counters, even the soup was lukewarm and there was a microwave to heat it up!

Hotel was great ..food mediocre …service at desk good ..room was well cleaned .the swimming pool was far too small for the number of guests .bar service was very poor there seemed to be a severe lack of staff .On one evening there was line of 20+ people

Entertainment - two nights this was provided by the animation team, and it was so poor.

The only thing letting the restaurant down were 2 minor niggles: The orange juice at breakfast was watered orange cordial not fresh, fresh orange juice is 2.50 Euros, really, at a 4 star hotel, very poor.

Only negative about the hotel was lack of music around the pool during the day, and the very poor evening entertainment.

although it was on the menu they had none all week which was poor.

but currently it is being let down by poor service and unfriendly staff members who need training in how to make customers feel welcomed.

but it was full of them, not the hotels fault but it really wasn’t for us and with the hotel being of poor standards, mo bottled water anywhere, no coffee machine at reception,  I assume because it’s not strictly all inclusive, it has different bands.

but not in July/august when it’s so hot and the air con is poor.

For paying guests the drinks are poor value, especially the cocktails, a premixed cocktail for €7 they were rubbish.

Book non-sea view if would bother you
- Bathroom door didn’t shut which was mildly irritating
- Tv with English channels 
- One cleaner great (friendly, helpful and good job) the other poor (unfriendly and left bits)
- Squirty hand soap, shower gel, shampoo and conditioner attached to walls in bathroom which was really helpful.

The entertainment in the evening was pretty poor and held indoors and felt like we were being entertained in a Care Home sometimes .

Hotel facilities excellent
Cleanliness excellent 
Bar service excellent
Restaurant food poor quality not a lot of choice and not always hot!

but it was very random they would dress up as clowns and walk around the pool to get you involved in a certain activity which was a bit odd the other letdown would be when were eating our meal one of the team came around singing in peoples faces which was a bit rude and as for the entertainment they provide in the nights was poor the vairety show on the monday was that poor 15 minutes in half of the guests left it was cringey they do also bring outside entertainment which is of better quality.

), we missed our occasional evenings up at Las Palmeras (now no longer part of the AI package) and there was a definite cost cutting regime around food quality and getting the AC working in the rooms, the evening entertainment was particularly poor by comparison with previous years (but on a positive note made going to bed so much more peaceful).

but do expect excellent service, quality food and wonderfully clean rooms many over looking the sea, which is about 300 metres away.

but the room was kept spotlessly clean by the lovely cleaning.

Hotel and staff lovely  really clean
Rooms nice
Let down by food  felt like a cafeteria so evening meal  not special
Food not that good either 
A few more trips would have been nice
Pool nice with loads of sun beds and space

Our room was always clean, so well done to the cleaning staff, never had a problem getting a drink at the bar.

Positives-Hotel and rooms are clean and pleasant.Animation team tried hard and when the entertainment was outside it was good

Room cleanliness was excellent, beds made every day.

Our room was immaculate and clean, bed comfortable , shower excellent.

Rooms are clean, tidy and your choice if you want daily cleaning.

I can’t fault the cleanliness of my room or the pool area.

The hotel is clean and the rooms are cleaned to a good standard.

To start off with, the room was very clean and accommodating.

Very clean hotel with good housekeeping bed comfortable and room very clean and modern with a small balcony.

Our room was clean and modern with a sea view which was great.

Positive points:
- Short transfer
- Rooms cleaned daily, towels replenished, beds made
- Modern, clean rooms, TV with English channels (if you like TV abroad) 
- Lovely pool and pool area
- Fantastic entertainment team
- Nice breakfast
- Peaceful place
- Good amenities, kettle in room, lifts, pool table, football pitch, basketball court, well equipped gym, kids club etc.

Rooms kept clean and the beds were very comfortable .

Our rooms were spotless and we had a beautiful sea view overlooking the little resort.

The staff very helpful nothing was too much trouble, the rooms were clean and tidy, a good variation of food as well as the usual salads, soup and deserts, and good day and evening entertainment.

The hotel is really nice, rooms very clean and well equipped.

but the changes made by Hyatt have reduced the rating from 4*  to  2*
Firstly I would like to thank the wonderful service the staff offer, this has never changed in all the years we have been at this hotel and the entertainment as usual was excellent.

Hope the entertainment team are back again a special thank you to Nacho Virginia and Daniel

Reception staff very friendly 😀 entertainment team Nacho and Virginia were awesome!

It was great to have entertainment in the evening too, starting with a fun game of bingo and then  live performances.

but still enjoy a good time with great entertainment which was provided.

They have an entertainment team with nice staff and there's activities you can do during the day like table tennis, tennis courts, target shooting, etc., and stuff in the evening like bingo, Karaoke, etc.

We could not complain about anything, made exceptionally special by the small animation team of Virginia, Nachos and Dan, who made every effort to make our stay enjoyable, fun and indeed memorable.

Upon the evening you may get hollered by staff of pubs and clubs if you walk past along the magalluf strip, asking if you want to have some drinks

We had a singer one evening and he was brilliant, got everyone up dancing.

We didn’t go to the evening entertainment as it wasn’t to our taste, we usually had a short walk after dinner then liked to sit on our balcony to read.

The animation team can't be faulted they are very friendly and good at their jobs.

Pool was clean, enough sun beds available and the evening entertainment was unbeliveable.

I'm afraid our experience was limited to the pool, restaurant and evening entertainment, all of which were first class.

The entertainment team were brilliant , Nacho was loved by the kids and a great energy.

The day and evening entertainment was of a good standard,  always something going on if you want to join in,

Nacho and his Entertainment team all very good.

Alua Illa de Menorca

poor

busy

all-inclusive

show

holiday trip

although clean, are very small and especially the shower.

On our second day the shower head broke - we reported this at 6pm and within an hour the maintenance team had replaced it with no fuss.

It consisted of three single beds (one converted sofa bed), a desk with TV and fridge and en-suite with shower, toilet and basin.

The shower was so small it was near impossible to safely shower 2 small kids, I dread to think how plus size guests must feel.

Also there was no toiletries provided other than a slither of hand soap.

Room tiny, bathroom uncomfortably small, shower untiled and peeling.

The hotel looks tired in places externally, cracked render around pool area , rusting metal fire escape staircases, paint chipped off staircases to pool toilets and to grass area.

The bathrooms in particular are really shabby and the shower is tiny and overflows/leaks if you don’t have it on a slow flow.

The sink was right in the way so it was very challenging.

The bathroom was nice and clean on arrival, the only downside is the shower cubicle was very small.

We stayed in a twin room which was a good size with a small fridge the bathroom is a little small and the shower is tiny.

Rooms - as mentioned in previous reviews, the shower cubicle is tiny.

The only slight negative was sink in bathroom is wide & and it could be a bit awkward to get in, & when we checked out we didn't get asked if we enjoyed our stay

Having watched various youtube videos, we had become worried that we may have booked the wrong accommodation as the rooms looked very small and the showers looked even smaller,

Bathroom: shower cubicle which is small, toilet and basin.

The very worst thing of all is the stench of the toilets.

Shower cubicles in rooms are very small so not recommended if you weigh over about 10 stone.

but ok, water park is good fors kids, sound stage quality is very poor,I do understand there is a sound limiter however the acts should be put inside so they have good quality sound the take that tribute act was wasted due to poor sound quality and many people moved away, I have never paid €10 euro in any hotel I have been in anywhere in spain, I have been too many hotels in Spain, the tourist tax is very expensive.

Entertainment is not great, I was surprised there was nothing really on and the sound quality is poor, so you can’t really hear a thing,

Food is pretty poor, bland, boring and repetitive.

Food was very poor quality, full of hidden salts, fats and sugars.

Internet  very poor losing connection at least four times a day.

Nothing around at all even buses down to the town was poor two supermarkets beach very small nothing for teenagers .

but for children’s waterpolo I’d advise a swimsuit at least 

The kids disco was boring
The evening entertainment was poor 

Some of the staff were rude and miserable, it was like they really didn’t want to be there 

I’m so glad this was a cheap 7 night stay for us, some of the families we met had paid over £3k for half board and let me tell you it’s 100% not worth it!!

Also all inclusive drink choices very poor!

‘Flip the water bottle’ and ‘flip ur flip flop’ off as far as you could, for a free drink, we’re just  2 of the games, so a-bit poor really.

but we found them annoyingly boring, in particular the hotels own animation staff delivering annoyingly poor service.

Nothing around the hotel and really really poor amount of seats for guests on an evening.

The all inclusive meals and drinks are very poor.

Mainly due to the poor outcome of my sons physical injury!

The shower is very poor standard, it’s not thermostatic so the temperature is constantly changing.

Don’t choose this place if you want the kids entertained, the kids club was poor and underrun nothing for them in the evening after dinner only a short mini disco which was repetitive.

Air con at hotel and in rooms was very poor - this may have been sorted now. 3.

Rooms were spotless on arrival and cleaning staff visited daily and kept rooms clean and tidy.

Very clean resort, housekeeping staff come in to clean room on a daily basis when it is convenient to do so.

Our room was clean and beds were comfortable, the cleaners were friendly and efficient.

Excellent holiday had by all 
14 of us went with children ranging from 2/16 years old 
Entertainment staff were great with plenty of activities on offer every day 
Waterpark was fab with plenty of slides and sun beds 
The food was good with plenty of choice 
The rooms clean and air conditioned
Would defo recommend… all 14 of us rated the holiday as a whole 10/10… 
Xx

Lovely buffet style restaurant, clean room and public areas.

The housekeeping staff are very good, and keep rooms very clean.

Our room was clean, basic and lacking drawers or somewhere to put clothes for 4.

Room service was daily and rooms spotless.

Rooms were clean and comfortable with a service and towel change nearly every day , the cleaning ladies were lovely.

Rooms were clean and functional, cleaners did an amazing job.

This hotel is good standard, rooms very clean , food delicious and caters for everyone, children and adult activities fabulous,  water park great, rooms had every thing we need, entertainment first class and great value for money.

Rooms are tidy and big enough for what you need to use them for on a holiday.

The food is good and the rooms are clean.

The evening entertainment finished around 10:30pm,

The entertainment was what you would expect from a family hotel, and by 10.30pm everything gets turned off, so it does go quiet.

The entertainment was good fun the food delish if I had the money I'd have left a tip every day been a lovely first holiday with my son

Children’s entertainers were great too, specifically Matteo & Elysia.

Only things I would say is the entertainment at night isn’t the best.

Animation team also 5 stars, great attitude, right people for the job.

but loads of little children when we went - good choice of entertainment for them and big enough playground.

Lots of young families there and the entertainment seemed to be geared to them.

We booked here as we were taking my grandad away who is elderly and unable to walk far, therefore wanted evening entertainment.

A mixture of singers,clowns,acrobats etc.

Although the rooms could be better and bigger they were spotless due to the quality and impeccability of the cleaning staff 

Food was superb ,drinks was adequate and the entertainment could.a.little higher standard

The animation team are brilliant kept everyone entertained!

The evening entertainment varied every day, including karaoke and an talent show, where we saw Owen destroy the stage.

Super friendly, very entertaining and funny.

Close to the pool and main entertainment area

The entertainment team were brilliant, the bar staff great, the restaurant staff couldn't have been more on it and the food was great.

We were not disappointed, from the staff, room, food, bar, splash park and entertainment 10 out of 10 from us.

A fantastic family holiday for a wide age range of children 7-13, the accommodation, food, entertainment and facilities were great.

The Animation team are great in the day and night

There was a sewage smell that was particularly bad when going to the pool toilets, and if you were placed on a ground floor room near there wouldn't be ideal.

but it feels very dirty and smells of sewage in every direction you go in!!

Couldn't even have the balcony doors open due to the constant smell of weed.

On about day 4, we started to notice a sewage smell  in our room.

It’s also a bit annoying if you are on your balcony and your neighbour smokes.

Personal gripe was smoking and vaping within the hotel grounds around the pool and when the entertainment was on during the evening I’m not aware of the hotel policy for this

The on tap cocktails are disgusting (to our group anyway).

Smoking and vaping are not permitted anywhere on site except on the tiny balconies, which is a bit of an anomaly,  (shame this isn't mentioned anywhere before you book)  this means that females travelling without men are very vulnerable at night when they have to go outside to smoke.

although the step is broken and wobbling, which is a trip hazard and the room smells a little of chemicals, maybe fresh paint (not great for a baby) 
When booking there weren’t a lot of rooms left.

Balcony: 2 chairs and a small table with ashtray.

but some selfish guests, was the number of people blatantly smoking and vaping at the bar tables.

Spoke to reception about this and they got the cleaners to sort this for us, they put in an air freshener to cover the smell

The smoking area is small and sometimes has a trouble getting seats there.

There is 1 designated smoking area, you aren’t allowed to smoke by your sun beds or anywhere else - just the designated area (just a tip for smokers).

If queueing for dinner for the 7.30 opening so your child can make it to mini-disco, you'll queue past the hot-pass and it's not a great start to your dinner.. sweaty and food smell clings.

The only slight criticisms I have are that the smoking area is directly outside the hotel exit to the pool, meaning walking through a plume of smoke each time.

Once in the room, the smell of stale smoke was horrendous.

Room was damp and mouldy, bathroom was all chipping and stained.

The splash park was great in the waterpark,

Hotel was very clean, foot plentiful, splash park excellent, staff great.

Had a fantastic family holiday here 6 adults 2 children.The Splash waterpark was really good and less than 100 metres from the front entrance to the hotel.The food options were brilliant and something for everybody.

Fantastic holiday venue, and the splash park is a great bonus.

We went to splash a few times which is just across the road from the hotel and that was so much fun.

Whereas there was much more room to sit in the splash park and we found it far more relaxing.

Splash park: there are plenty of Sun loungers for everyone.

The kids spent all day in there - 6 large slides, 2 kids slides, a big toddlers pirate splash pool, a baby pool plus long lazy river.

Not a problem for us, my kids enjoyed the food, splash park and went in the main pool at hotel once.

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