Staff is friendly, professional and helpful.

Shuttles were always available and the drivers were very friendly.

Every worker there was friendly, helpful and went above and beyond to make sure we enjoyed our time there.

Also thanks to Isabel from El Gaucho who was very friendly to us.

butler service is great, very friendly and polite, we booked all our dinners with them from some of their suggestion's, i requested a magnifying mirror which was in the room on our return.

They were so engaging and friendly and made a great atmosphere.

The staff were all very friendly and helpful.

Booked all of my dinner reservations for me, made sure I was taken care of and very friendly.

The staff was genuinely friendly, making our stay memorable.

butlers in Villa 71—Paola, Carlos and Erasmo—were helpful, friendly and overall excellent.

The facilities (in particular the Zentropia Spa) are stellar with friendly staff throughout.

Our server Ivan was so friendly and attentive and we were happy that he was with us both times we dined there.

Thank you for your friendly service Alexis (Tentazione), Miguel Angel (La Boheme), Artemio (Sumptuori).

The staff is very nice and friendly and are there to answer questions or concerns for you.

butlers and rest of the TRS staff are out of this world, helpful and friendly.

Additionally, our hostess at Capricho, Patricia was very friendly and sweet each time we saw her for breakfast/lunch.

We were always met with a smile and friendly greeting from Patricia and Yanette.

I was very impressed by that, and they were very friendly.

It was absolutely a wonderful vacation for us!

We can safely say this was the best holiday we’ve experienced.

Also special thanks to the duty manager, Braulio, who did his best to enjoy our holidays and made sure that we could leave in time when our taxi did not show up.

Highly recommend for a special occasion or a luxurious getaway!

We have had a fantastic honeymoon and we could not have wished for a better holiday.

My husband and I loved seeing all the wildlife on the property (there is quite a lot)

This was a great couples getaway destination and I would recommend to anyone looking for a romantic relaxing getaway with great food.

Highly recommend for a warm and stress-free vacation.

As always we had a memorable holiday, 14 nights in November 2023.

You don’t want to view beautiful photos online, book a custom vacation and be surrounded by trash.

Overall we’d highly recommend the TRS hotel it was peaceful and a perfect honeymoon getaway.

This was the best vacation ever and Belen and Paris were awesome!!!!

We have been so impressed that we have already booked our return holiday!

Just returned from a fabulous holiday at TRS Yucatan.

I have never been on such a beautiful, relaxing vacation!

We also would like to highly commend Martha at Helios who was friendly , accommodating , and looked after us throughout our entire holiday.

A daytrip to the maya ruins in Tulum, a snorkel adventure with sea turtles, a swim in a cenote followed with an authentic mexican dinner in a local restaurant of the beaten path, made our mini vacation complete.

Absolutely 100 percent best vacation I have ever experienced.

After two great trips to TRS Coral resort including our wedding back in February 2023 we decided to give TRS Yucatan a try on a long weekend, pre-holiday getaway and it did not disappoint!!!

Luckily, there was a nice couple that had a private company they booked outside of the hotel for airport transport that heard what was going on and offered us to get a ride with them if the company they were with allowed - the company did

We had private reformer Pilates classes with the resorts trainer, Elizabeth, every morning (which are included at no extra charge!).

There is a private TRS section with a bar and food and the ocean is amazing with such soft sand!

Next to our private pool, on the beach, along the winding pathway, in the pretty water feature.

We loved sitting outside by the private pool and using the pool since we went during one of the hottest, humid months of the year there.

Our suite with a large private infinity pool was spectacular and allowed us to seclude ourselves and enjoy some time together each day.

It is surrounded by jungle and felt very private.

We used the jacuzzi a few times, it worked great, was quiet and felt private.

but if I went back in the summer I would get the private pool.

Wonderful breakfasts at Capricho every morning, followed by relaxations at the tidal pool or private TRS beach drinking exotic elixers recharged our batteries.

We also utilized our private pool which had lovely shade on the day we couldn’t find anything.

There is a private TRS beach area about a fifteen minute walk from the TRS main area.

but quite private, and was pleasant at the end of the day.

Whilst there we booked a private romantic dinner at the Ixmucane Grand Cenote which was so lovely.

I feel this one was north worth it than the romance buglalo that was a “upgrade” we were right next to the infinity pool and had a private pool to ourselves.

Very knowledgable, kept to a good schedule and readjusted the trip so we visited the cenote first so we could have a private swim!

Or second room what the junior suite private pool at villa 61
It was a great experience to have the option to try both rooms

If you need to take a shower before your room is ready, they have a very clean little private shower space for men and women (see attached photo).

however they do smell damp and musty, as does the bedding.

As much as we tried to get rid of the smell, it persisted throughout our stay.

All of our clothes and room smell like mildew.

but smelled like mildew for our entire stay.

The smell was overpowering and our clothes were constantly wet.

Writing on my last day at TRS ☹️

The Room-
We stayed in block 69 it did have a musty smell about it, not sure what it is it did not seem to go either whilst we were there, our room had the jacuzzi on the balcony

As it is in most humid places, the pillows and sheets smelled moldy/sour.

The room had a terrible smell and we experienced a power outage twice!

The rooms with the jacuzzi do not have a damp (I use that word lightly no rooms has a bad smell) smell at all they are probably the better condition of the rooms especially top floor the room cleaning and turn down was always perfect .

Would I class it as a 5* hotel definitely not more like 3.5 at a push, room was musty and damp and really smelt, everything looked a bit tired, food was hit and miss, some restaurants were better than others, wine was awful unless you pay more for better wine.

Your basket will consist of stale bread and cold unseasoned steak slices.

This room had no issues with smells or allergy triggers,

Great experience would go agian ,but I wouldn't get the pool suite next time due to the fowl smell coming from the standing water by our room and the cart guys that pick you up if you weren't from their hotel like Colonial they wouldn't take anywhere I would have to wait for an TRS buggy.

The only downfall was a strong smell of drains in our room and the attitude of a male receptionist at Zentropia…we were hardly ever in the room so decided not to complain and for the receptionist…hmm let’s just assume he had a bad day.

People were smoking at the sun loungers and even in the pool despite there being a non smoking policy.

Also, some stains on the toilet and molds in shower room

butler this guy was a really welcoming showed how the  tv worked with app Room did smell damp but it was clean 
They advertise the wish list but it was something we never got which was disappointing, daily we had to ask for fridge to be topped up 
Overview the hotel it's nice but  felt there was alot of inconsistencies.

We were not expecting to be choking on cigarette smoke in a country where it is apparently illegal to smoke except in designated areas.

We were on honeymoon so it was about relaxing, last two days was slightly impacted  by next door smoking drugs on the balcony & partying all night.

The Spa is amazing and so are the pools and the beach.

Language barrier (expected based on non-English-speaking location/culture), inconsistent service quality and cleanliness of the spa were the downsides

butlers, reception, spa, bellboys) they were all magnificent.

This year  I needed a longer more intense massage and Victor did an amazing job for me at the spa.

We had massages at the spa and it was great.

The spa was nice, and we enjoyed massages and the hydrotherapy experience.

We also used the Spa where my wife had a massage and we both used the hydrotherapy circuit, this is a pleasant place to spend the afternoon to relax with a very chilled atmosphere

Spa and facilities were the state of the art.

We got appointments for two massage sessions which were very communicative and accommodating.

Zentopia, the resorts spa and gym were perfect and had everything we needed in terms of weights and cardio equipment.

Other
We enjoyed a couples massage, make sure you go early to enjoy the rest of the facilities and the juice bar.

Spa:  We adored the Zentropia Spa and pool.

The Zentropia spa was a very tranquil and relaxing experience from start to finish.

All three of us had massages at Zentropia, which where nice,

Friendly service from all the staff, from Uziel at check in, check out to the constant attention of our Butlers Antonio, Daniel and Miguel, our waiter Fernando at El Gaucho and rest of the wait staff, pool staff, spa staff, drivers, bartender's and housekeepers.

I was amazed by how many of the staff remembered me.

The entire staff is so kind and accommodating.

We’ve traveled all over the world and have never had a more considerate attentive and kind staff ready to help us in every way.

We had Victor as our server and he was so kind and happy.

The staff at TRS Yucatan were so friendly - whether it be the serving staff, housekeeping or maintenance - it didn’t matter who they were, when they walked by they always had a smile on their face and said hello.

Staff basically did everything they could to say yes to every request.

Susana, our concierge, was a delight and went over and above to help make our experience amazing - they did a special birthday room for my special day too!

butler team, Maggie, Jesus and Armando were amazing.

We were greeted at our villa by our personal

This was our 4th trip to Mexico and first time at TRS Yucatan, it’s the best one we’ve stayed in - I would highly recommend this hotel if you appreciate attentive service

Service was very professional, quick and preview.

The staff in general is very friendly and helpful, waiters, cleaning staff etc.

but specifically enjoyed seeing some of the staff from prior trips.

but they were very pushy, so much so that we declined wine towards the end.

butlers were Triana and Patricia they were very attentive and informative and took very good care of us.

TRS Yucatan Hotel

smell

holiday trip

private

Suemy, Alicia and Martha are amazing friendly servers!

A huge hat tip to the servers, housekeepers and concierge’s who were without exception, helpful, bright and friendly, with a hola at every turn.

They couldn't do enough for you, and were super friendly!

Especially Anastacio who was always happy to help with any assistance required at the beach and was very friendly.

Always friendly, kind and keen to assist when possible.

Entertainment staff are outstanding - Daniel is super fun and friendly and great at volleyball!

The staff were very friendly and helpful, nothing was too much trouble.

All the hotel staff were so friendly and the customer service was like no other. The sports entertainment team (Jaidy, Fernanda, Alex, Benjamin, Daniel and Gabo) were all brilliant, very friendly and so inclusive (they did amazing to remember everyone’s name too!)

She is fun, friendly,  attentive and her memory of what w2 drank 3 days ago. perfecto!

They have been so friendly and helpful and genuinely concerned about making sure that every detail is perfect!

We haven’t used the pools more than once as we have always managed to get a Bali bed by asking Anastacio who has been very friendly and helpful.

The staff is so nice and friendly and greet you all day everyday.

All good no issues 
Al was a friendly smile to greet us nothing too much trouble.

A particular thanks to Obis (think that was his name) for being a fantastic waiter with a friendly smile.

They were super enthusiastic and friendly, just great people to learn from.

The hotel is absolutely fabulous, the grounds are a immaculate, all staff are very friendly and helpful.

The people that work there are outstanding, friendly, and helpful.

From start to finish it’s been wonderful and relaxing Anastacio has been excellent and helpful to us, helped us with everything we requested nothing was too much hassle it’s been a perfect holiday 👍🏻♥️🏖

but the best part of the holiday by far, was the staff!

Had the best holiday at el dorado seaside.

Very helpful with all aspects of our holiday.

He is always really cheerful and helpful and help make our relaxing holiday even better.

Awesome persons in the hotel and enjoy the vacations in here awesome hotel and awesome people and service

We had a wonderful holiday and will definitely be back soon!

we stayed at this hotel for the first time and it really surprised us with everything, the food, the drinks, the staff, especially the animation staff that make up handsome benjamin, alex, fernanda, Jaidy, Maria, Gabo, Daniel and his boss mike, really the best hotel for your vacation

Thanks guys for helping to make it the best holiday ever!

We had breakfast and lunch at the beach bar restaurant, and they were fantastic., Happy Holiday.

Their service went above  and beyond to make everything perfect for a relaxing beach holiday.

If you come to the El Dorado Seaside Palms make sure to find Suemy., again she is truly amazing and makes your vacation tops.

All in all a very Relaxed and Happy Vacation.

Overall, we have always enjoyed our vacations at El Dorado resorts and continue to recommend this brand.

Our holiday once again  in El dorado sea side suitespalms is brilliant, the beach

Room was amazing and the views unreal, would recommend 100% to everyone who is thinking of going to Mexico for a honeymoon or a special holiday.

Overall: It was an enjoyable vacation with plenty of scenery at the resort.

Did not care too much for the Italian or culinario (seafood) Asian and Mexican restaurants were amazing, Asian was our absolute favorite.

Although she was very nice, we made a reservation for a table at the Mexican fiesta, only to find out that we needed to buy a bottle of tequila or champagne.

Special Events:
There is a fire night and Mexican night at the resort.

La Careta: (Mexican)
Great service, great food and lots of menu items.

However the Mexican I wouldn’t bother very tasteless.

The hotel did put on a variety of good quality entertainment events, with the Mexican Fiesta & Fire Shows particularly enjoyed.

although many of us agreed that the “Mexican restaurant” was well below par in its food and choice of authentic Mexican fare.

We also booked private tables at The Beach BBQ & fire show, The Mexican Fiesta Night & a Candlelit Dinner.

Mexican night, fire show night, silent disco, Circus night and you also have live music in each bar

While we didn't do the beach or Mexican buffet, the latter had some cool "food stations" that we visited for desert.

All of the restaurants were great and we loved all of the activities every night such as fire show, band, and Mexican traditional night!

If they offer you to buy the Mexican wine at the Italian and you have some spending money and love red wine (I love Pinot Nior back home) , BUY IT, it’s stunning so worth it. ENTERTAINMENT.

Me and my wife have really enjoyed the Mexican, Asian and the pub food.

though a little 'tamer' than we had imagined, we had hoped for a more Mexican experience.

Pina coladas.. and fish tacos at the Mexican.

but general chat about mexico and Mexican culture/ the resort

Food- the food is amazing here , we absolutely loved Mia Casa and La Carreta the Italian and Mexican .

Other Mexican restaurants have steak houses included in all-inclusive!

It gave off a Mexican vibe, rather than feeling like we’re back at home in your everyday modern hotel/house.

Make sure you attend Mexican night, the Fire show and the circus.

butt the staff it’s ok , Alejandro, Fernanda, Jaidy, Daniel, Maria, Gabo, Mike, the show about the night are amazing to

We love the entertainment staff specifically Benjamin he doing a amazing work in this hotel, and the staff Gabo, Alex, Fernanda, Jaidy, Maria, Daniel, mike the shows for the night are amazing, we love the fire show thanks entertainment staff

They went out of their way to make sure we had everything we needed
The entertainment is also the best hotel/resort I have ever experienced and we did travel a lot and stayed only at 5* resorts.

This is my first time in mexico and I was enjoying because the entertainment team doing all amazing activities in the resort Benjamin, Daniel, Alejandro, Fernanda, Maria, jaidy, gabo, Mike thanks for all the things ❤️

The Dorado Mariachis - brilliant, female vocal lead has a tremendous voice, and watch out for the tall lean male dancer who really gives it some beans.

The day and nighttime entertainment was fantastic and one of the team members, Daniel, went all out to make sure everyone was having a good time, he really made everyone feel welcome and spent time getting to know guests so give them a personal touch.

Also the entertainment team are the friendliest people on the planet and beyond helpful and fun.

The entertainment staff were particularly brilliant, we had so much fun in and around the pool with Daniel, Alejandro, Jaide, Benjamin and Maria.

Arrive early for shows especially the more popular ones tables fill up fast!

We had such an amazing time here, the animation team really made it as incredible as it was, thank you so much Benjamin, Alejandro, Fernando, Jaidy, Daniel and Maria!!

The staff is amazing and work really hard to make sure everyone is happy and all smiles :) 

As a young adult (24yr)  I would especially like to give a shout out to the Animation Team: Alejandro, Benjamin, Maria, Fernanda, Jaidy, Daniel and Gabo 

They are so much fun to be around and really bring a great energy to the resort and their smiles and laughter are so contagious it made my trip most memorable.

It was very entertaining and she is an excellent hostess!

Having travelled widely across  Europe ,Dom Republic ,Cuba, Mexico previously  and Egypt the Entertainment really made it for us. .

Lots today entertainment outstanding!!! ⭐️⭐️⭐️

The room, the food, the staff and especially the entertainment team: Alejandro, Fernanda, Maria, Benjamin, Daniel and Jaidy.

The nighttime parties and silent disco was sooo much fun!

It doesn’t matter if it is your first, 10th or 20th visit… this trio is simply phenomenal in ensuring your needs are catered for!

It was unfortunate that the beach was always so full of seafood and on 2 of the days really smelled all over the resort.

It smelled bad outside due to the seaweed the first couple days.

On some occasions the cleaner did not attend which meant using damp towels for showers as they had not been replaced (no time to request replacement).

The beach was very smelly and unsightly looking,

* The amount of seaweed and the smell ( not everywhere).

-It would be nice if there were designated smoking and non-smoking sections on the beach.

(smelled) 6 flights of steps every time I went to the pool.

There 2 weeks and had to share a sun lounger with my husband as all taken at 630am when we did reserve one we found our towels had been removed. Unable to go to the beach due to the awful smell of sulphur from the seaweed (I know its Mother Nature

Bad:
- There was an extremely pungent smell in the Palms section.

The reason we always have a swim up and its to just chill and enjoy the quiet I don’t want to be listening to some gangster rapper at 11am at full volume about being shot or just swearing disgusting music which is even worse by the group who decide to sing along at the top of there lungs.

The seaweed has been so severe that the beach is completely unusable and smells like a sewage plant… it sucks

8th gave us wrong pickup location for our travel home we where 45 mins late to the airport not a great time 

9th beach sucked seaweed all over it smelled gross and the part you could use was taken up by huge trucks to truck away seaweed so could not enjoy it 

10th switch our mattress out the last two nights in our room to a terrible one that was so uncomfortable.

There was a strange smell, which did linger outside our room

The only con I would say was the smoking. ha.

We could only notice it in our room within the wardrobe area, you'd get a musty waft when you opened the wardrobe door, that was a shame,

I wish I had brought a candle to cover up the smell.

- There are inconsiderate smokers everywhere on the beach – Americans mostly with no self awareness.

When we arrived it had been raining and the smell of foist in our  room was over powering when we first arrived

Much of the resort smelled of sulfur/sewage.

So rounding it all up thank god we were in a suite down the far end away from the main  bar away from the late night shenanigans that were going on into the night, the food was OK in places not in others  some staff brilliant others need a kick up the rear end  
We all know things have to change at times

ANASTACIO is also great and very helpful!

We enjoyed the resort and the activities to the entertainment staff we love Benjamin he it’s so amazing employee and the staff to Alejandro, Fernanda, Gabo, Mike, Maria, jaidy, Daniel doing amazing work to thank u so much

She made us laugh and smile!I don’t drink alcohol and she still made sure I had everything I needed!

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