The al a cartes were great and the buffets also good.

A few people who were extremely pleasant and helpful (the omelette lady and Angel at breakfast deserve special mention)

It is so nice to try different pools and buffets and not have to leave the property.

buffet food is mediocre
evening entertainment is mediocre.

The buffets are ok and the restaurants are better.

Great service at the Caribe buffet from Daniel and Joel!

See Joe Hernandez in the Caribe buffet for breakfast he provides great service and is a joy to get to know!

We found the Tropical buffet to be better which has a shared access for all the resorts.

Buffets are large and have lots of variety.

Our only decent meal during the stay was the buffet at Xplore which was a world of difference compared to Barceló.

Alfonso Poot and Angel Teh ALWAYS took care of us while dining at the Caribe Buffet.

I came back home feeling relaxed and healthy!

There was always something good to eat at the buffets,

Just wanted to shout out to Jose Julian at the Caribe buffet during our lunch today.

There are buffets that serve all types of food and speciality restaurants Mexican, Spanish, Italian  Japanese & a  steakhouse plus there is also a French and a sea food restuarant 
The entertainment is very good especially the Micheal Jackson experience 
There are lots of options for pools with and without slides and there is alway entertainment and games you can join in with by the swim up pool or you can find a quiet spot by one of the other pools on on the beautiful beach

My friends were already in the buffet, sat at a table and even got their food

The service at the Caribe buffet was great.

Buffet restaurant good and expected standard for this type of provision.

Quality of food is not an upgrade from the buffet.

know the exchange rate - temporary tattoos will charge you more if you don't
may be difficult to fully book your entitled a la carte restaurants.

My husband developed pneumonia while abroad and the resort doctor charged us $160 just for the consult and then didn’t even do anything

You  want to charge me $200 for room service this is ridiculous.

Even for the lost towel keys they charged us $18.00 each card times four.

Extra charge for the pirate park, for the go-karts.

it often happens that the cards for entering the room stop working, and you have to go to the reception, which is not very close.

what did we have here:
1. did not get the room i ordered, they said upon arrival they do not have them available, after arguing 30 minutes they miracle had them available
2. order premium suite , the system did not indicated my their son , so they charged me an additional $1300 for an additional 5 year old son  and simply said that if I want they will cancel my order ( at 12 midnight with a family of 9 individuals in a foreign country )
3. my sister got harrats by a crew member at the hotel
4. premium is including restaurants at the evening for dinner

— Manipulative and rude staff charged us and extra $1700 to add 1 additional child to our room, and then refused to bring us a rollaway bed for the child to sleep on.

Premium level services offer free towel services without a towel card.

You do not need a card to get towels around the property.

but found the shops etc all don't take cash and want card and all Americans use USA $ so I'd say only take cash for Tips and use your card everywhere else.

When our plane landed back in Canada they actually ended up charging their credit card $4,000 USD!!.

The towel card is pointless, everything should be on the bracelet.

Another oddity is that even when the locks are on the doors the key cards can still open them.

My only complaint to management is - why do you charge so much for everything?

Tip that the gift shop in the Maya Mall does not except pesos only charge to your room or credit card.

The pirate water park was an additional charge unknown to us.

- Mall only takes credit card or credit on your room if prepaid (possibly if Premium also).

If there's a premium, then no need - it's also nothing special.

Note to everyone there is nothing special about WestJet vacations except for you pay the price for what you get.

Paid for club premium rooms, had sand in my bed first night I checked in.

(~$50 USD for a tiny bottle of sunscreen!) Pool bar staff - not always the friendliest and drinks were pretty weak
Room minibar - this is not a big one

Not an all inclusive resort, water parks and other amenities had an extra cost.

I paid extra cash to guest services and magically got times scheduled.

It is recommended to organize cheap transportation to the downtown of Cancun and back, because taxis are too expensive and there is no other transportation.

Haggle with the vendors, save 20% with premium in the shops

Sunscreen is $90 US a bottle, I sh!t you not.

when I asked so what did I paid an additional $1400 the answer was the food ( same dinners we did not enjoy most of the nights.

The cost of adding a child listed on the website is only $350 total.

Not sure I want to pay premium level service if we're only able to reserve one night at a sit down restaurant.

Furthermore, let me say, we had no problem paying the cost for a room with two beds we were just told no.

It met our needs without being prohibitively expensive.

Below are the pros and cons of our stay:
 
Pros:
Ability to upgrade your services to Premium for a more luxury stay.

but with a fee if you wish to swim with them.

The advertising did not make it clear how much everything would cost on site.

but is very isolated, you are over 1hr from the Cancun City so not easy to go anywhere as there's nothing else around apart from the Cenotes over the road which we did visit and HIGHLY recommend, cost was £7 pp and fills in a few hours.

The rooms are smelly (sewer type of smell), the staff is not friendly (and always looking to the next tip) and the beach is not great.

I have spoken to your reception and all they sent me up was a cold plate of pasta for my son absolutely disgusting.

I've seen sewer rats run better motels than this dump.

I saw men in beach T-shirt’s, dirty ball caps, jeans, sweat pants, tennis shoes and one guy literally looked like he was getting ready to change someone’s car oil.

but keeping dolphins in a very small pool is disgusting.

We refused to stay in the first room they sent us to because it was in such bad shape (tap was broken and basically falling off and leaking all over the floor and the general state of the room was disgusting).

But not everything was to rave about:
The pool at CARIBE at least during our stay was very gross, so dirty with so much floating debris that your couldn't even see your feet.

Only complaint was the women's bathroom only had 2 working stalls and there was always a line and a smell and out of toilet paper several times.

The staff at the front desk weren’t great though, check in left a lot to be desired and our room had to be changed on day 2 because the first one smelt so badly of mould.

Even getting premium spirits won't help, the mixes are toxic tasting.

-Rooms have coffee maker, housecoats and slippers
-It is humid in the rooms,  my clothes that were hanging in the closet lost their wrinkles and sheets felt damp.

7.If you smoke buy them before you get here.

The crepes Suzette were basically pancakes swimming in Grand Marnier, traditionally, crepes Suzette are served aflame to burn off the alcohol.

Here's the bad.We were on third floor.Drain in bathroom floor smelled of #2 all week.Rooms were dated and pretty in need for updates.great balcony though.We loved our trip alot

The bathroom was dated and had some mold.

Alacarte restaurants definitely recommend much better than the buffet restaurants
Constant smell of cannabis near the pool at the Caribe and at the accommodation 
Only nightlife is the theatre, strikers, the mall which is more of a quiet place to drink and then the nightclub which opened at 10.30pm so very boring on a night
Rooms very tired.

It clean - it is very dated and a bit smelly.

Barcelo Maya Caribe

smell

creditcard

price

Free parking

Wifi

Pool

Food was spot on.. especially the specialty restaurants ( our favourite was the Brazilian steak house ) We found the buffet to be much better than that of other places we have stayed at, being good quality with plenty of selection.

Staff at Whitesands buffet were fantastic (America, Denise,  Liandra , front of house and all of the team).

For first 48 hours, all you’ll be having is their buffet.

The buffet was limited and when I found foods I wanted to eat they were often touched by ungloved food servers which further limited my choices.

Our room wasn't ready for about and hour which then they gave us our access wrist bands and escorted us to the lunch buffet.

They take your money then force you to eat mediocre buffets.

We especially would like to recognize Filomena at the Dalia buffet who makes the best cappuccino I have ever had and made this visit so special.

The buffets are almost better than the a la carte restaurants, except for Portofino and Gaspar our server, which were excellent!

Food options are plentiful and very good.

Several restaurants (however food pretty much the same at all buffets and restaurant not all open at the same time, plus very hard to get resos - book before your trip if you can).

but having Kantenhah Lobby Closed made it very rough to have to Always walk All the way around the complex for Breakfast & Dinners with a torn knee.

We were greeted several times a day, every time we walked to the pool, to the buffets, to the beach, or anywhere else by people who would appear to be helpful

but beach front room had no views of the beach as there was trees in the way

Food was amazing but there wasn’t a mash up of foods in the buffet.

We mostly ate at TRS  Restaurants - Breakfast was either Capricho or Helios - both were very good!

For breakfast we were in the Filomena section and were always well served and the morning buffer has everything for all taste.

Food was good at buffets and a la cartes were fantastic.

The weather was awesome, the food in all the A La Carte restaurants was delicious.

I would say the buffet was quite good for a buffet.

Make sure you bring all the toiletries you need as the gift store prices for suncreen were prohibitively expensive.

even though we paid over $600usd per night.

(After all, whether they fill 10 tables or 20, they’re paid the same.).

When I asked them to run it in pesos they often ran it in dollars with a horrific exchange rate.

This resort has nothing special going for it except less expensive than many.

The SPA is not free anymore, the restaurants became much worse, the Chic is for full price, the service is poorer etc.

Don't book thru the concierge of the spa, wait until a rep from the spa comes around the pool or beach, as the price was half of what the listed price is.

Lastly I was disappointed in restaurant closures that were not stated at time of booking or updated on hotel website so feel we lost some of the experiences and services we were expecting when booking a holiday of a lifetime at the price we paid.

SUMMARY
I would not come to this resort again if you paid me.

It would be better if the different hotels would be have more similar prices.

Will not return not worth the price and service is not good degenerate as the day past.very sad experience and would not recommend.

Extra costs for things that were once included now too.

Their service and attentiveness far exceeds that of the Grand Palladium White Sands resort and spa and the holiday will cost you less.

As far as all inclusive it’s not very when snacks where we were staying was unavailable, we were limited to only 2 different wines at dinner a merlot or charadany any other u had to pay.

The shop onsite is outrageously overpriced ripping guests off because they know you can’t just nip out to other shops.

In my experience a lot of resorts just pay lip service to the customer and deliver not a lot.

For the great rate we paid I could have overlooked it all having been to Mexico for dozens of times and been going for over 20 years in fact I got married there 18 years ago.

Plenty of drinks and not the cheap stuff either!!

During our stay they drained several lakes which caused a terrible smell around our bungalow.

We did venture over to Colonel and tried Las Olas took one bite of food and left it was disgusting.

but the pillows were stinking of dirty socks, the temperature was a bit hard to adjust and certain things within the room weren't working at their optimal . .

There’s an awful sewer smell along water basins.

The rooms smell humid, mattresses were terrible.

The water from the moat was very low, at times you could see the bottom and the smell coming off of it was absolutely foul.

It was VERY humid the week we were there, and there seemed to be a very slight musty smell in the room,

Throughout our stay, construction works were happening what i believe was the sceptic tank right next to our village/ room so the smell was horrible every time we would go out or come back to the room.

There was a strong sewage odour right outside our building that did not abate.

To top everything off, outside of our room smelled like a sewage leak.

All the cuts were burned, dry and it took around 10 minutes between each round.

- mini bar was inconsistently stocked 
- minor maintenance issues with the rooms like slow draining sink; toilet paper holder loose leading the TP falling on floor; random sewage smell occasionally coming from the hvac (it wasn’t oppressive); low shower pressure

I didn’t know resort food could be that nasty.

but in the other side of the room, it’s old and run down, smells bad, and it’s hot and humid.

The rooms had a distinct smell of musty seawater

When we got to our villa after a long walk and guessing where it was the room had a horrible smell of mold, the tub was dirty and AC wasn’t working.

Towards the tail end of our stay, the ponds were drying up so there was a strong sulfur smell.

Grand Palladium White Sand Resort & Spa

Free internet

PTC worked closely with BDExperience and adjusted our return time (originally 0630 in the morning) to 0745 which was was way better and also allowed us to grab breakfast at Capricho before we left.

Breakfasts gave the option of both buffet and a la carte, which was great.

We would recommend breakfast on the terrace at Helios!

Helios: The breakfast / brunch buffet spread was incredible.

The buffet / a la carte for breakfast and lunch are great.

We ate breakfast mostly in Helios and the waiter Daniel, and chefs Roberto and Alonzo were amazing and always ensure that he had the most varied vegan food for lunch and for breakfast.

We were able to give a spider monkey a banana for breakfast one morning.

The view was so great and the food and drinks were yummy.

The food was delicious: the bruschetta and buratta were amazing; the pizza crust was perfect (recommend the Ham, artichoke, and olive); our entrees were cooked perfectly, BUT the dessert was our favorite!!!

We spend the majority of time by the infinity pool, eating breakfast and lunch at Helios, where all the staff were fantastic and greeted us by name every morning, food and drink was of high standard with great cocktails and great service, even bringing us cocktails in the pool.

but we particularly enjoyed tentazione and the breakfast in Helios was amazing.

You won't have to walk too many places as there are plentiful buggies on regular routes around the property.

The fondue, lamb ossobucco, coq au van, and apple pie all lacked flavour.

He served us breakfast every day overlooking the ocean and he made our last morning really special and he was so attentive and caring!

Best place fir breakfast : order from the menu or have the choice of anything in a gourmet buffet style

The food at the restaurant was delicious.

Buffets were generally high quality at TRS.

While I’m typically not a buffet person, after a few mornings of ordering off the menu, I found out I enjoyed the offerings at the Helios buffet.

however they do smell damp and musty, as does the bedding.

As much as we tried to get rid of the smell, it persisted throughout our stay.

All of our clothes and room smell like mildew.

but smelled like mildew for our entire stay.

The smell was overpowering and our clothes were constantly wet.

Writing on my last day at TRS ☹️

The Room-
We stayed in block 69 it did have a musty smell about it, not sure what it is it did not seem to go either whilst we were there, our room had the jacuzzi on the balcony

As it is in most humid places, the pillows and sheets smelled moldy/sour.

The room had a terrible smell and we experienced a power outage twice!

The rooms with the jacuzzi do not have a damp (I use that word lightly no rooms has a bad smell) smell at all they are probably the better condition of the rooms especially top floor the room cleaning and turn down was always perfect .

Would I class it as a 5* hotel definitely not more like 3.5 at a push, room was musty and damp and really smelt, everything looked a bit tired, food was hit and miss, some restaurants were better than others, wine was awful unless you pay more for better wine.

Your basket will consist of stale bread and cold unseasoned steak slices.

This room had no issues with smells or allergy triggers,

Great experience would go agian ,but I wouldn't get the pool suite next time due to the fowl smell coming from the standing water by our room and the cart guys that pick you up if you weren't from their hotel like Colonial they wouldn't take anywhere I would have to wait for an TRS buggy.

The only downfall was a strong smell of drains in our room and the attitude of a male receptionist at Zentropia…we were hardly ever in the room so decided not to complain and for the receptionist…hmm let’s just assume he had a bad day.

People were smoking at the sun loungers and even in the pool despite there being a non smoking policy.

Also, some stains on the toilet and molds in shower room

butler this guy was a really welcoming showed how the  tv worked with app Room did smell damp but it was clean 
They advertise the wish list but it was something we never got which was disappointing, daily we had to ask for fridge to be topped up 
Overview the hotel it's nice but  felt there was alot of inconsistencies.

We were not expecting to be choking on cigarette smoke in a country where it is apparently illegal to smoke except in designated areas.

We were on honeymoon so it was about relaxing, last two days was slightly impacted  by next door smoking drugs on the balcony & partying all night.

TRS Yucatan Hotel

Free High Speed Internet (WiFi)

Pros:
- modern and stylish hotel
- decent sized rooms, choose 3rd floor for unobstructed sea view
- good breakfast buffet
- gem of a beach

Amazing hotel, great yoga on the beach every morning with Alan- Perfect start to the day before the delicious breakfasts.

One of three severs at breakfast routinely acknowledged me every morning by name.

The breakfast is slightly different each day

The Ceiba team secretly coordinated with food & beverage for celebratory toasts, special tables, and other special touches.

Well appointed rooms, amazing amenities, breakfast was delicious, people are wonderful.

I enjoyed so much my holidays here with amazing service , with amazing staff , delicious food and beautiful spots .

but it was close enough for rock and roll, and we had a flight to catch.

Breakfast and the crudo bar were particularly great.

The breakfast at Arbolea (free for gold and diamond) is, again, amazing.

The breakfast buffet was one of the best I've ever had.

Arbolea - The breakfast buffet was plentiful and the service was great each morning.

The beach was immaculately maintained and the water delicious.

The breakfast is extremely varied with something for everyone (try the “green juice”).

-Our favorite places to eat on the property were, Arbolea (Breakfast) and Ultramar, and Room Service.

The breakfast was amazing-we went each morning.

We had some of the best meals of our life, especially the French toast at breakfast.

The breakfast buffet has a wide variety of choices, from custom ordered omelets to vegan options.

but found the charges for the NYE event quite steep.

But, I have to now monitor my credit card the rest of this week to ensure they actually do so.

Decor manages a delicate balance between chic/modern/high end luxury while still maintaining a laid back and tropical resort feel.

Still more then I should have been charged,

They charge for snorkeling gear and give you 30 minutes for paddle boards.

but they took us into a glass room and had us sit down and they had someone come in and take our credit card and handle our check-in.

2) We had booked through Amex FHR and as Diamond members, either of which individually should have entitled us to a space-available 1-category room upgrade.

Beyond paying for an oceanfront room and being placed in a tropical room the hotel up charged me for ceiba club access (as stated on my bill)

The pesos atm was constantly out of order and they charged us $30 to take out $200 usd out of the other machine and told us we could covert at the front desk for an additional charge.

->  They charge for water at the pool and at the restaurants.

Spicy tuna roll $30US (not even in Tokyo do they charge this).

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