Upon entering the hotel, the smell of cigarette/musty smell was overwhelming
The carpets in the hallways were disgusting and stained, the elevator and pool was not operational,

The rugs in the hallway are moldy in some spots and just overall gross.

We were told that it would be inconvenient for other guests who might want to walk down the hallway.

1- no one on the desk after contacting them at 12:30am and 1:30am to stop the drunk parents and their children from running the halls and yelling , staff did nothing.

The hotel hallways were dirty and stained.

The hallway carpets are very dirty and stained and the grounds are overgrown with weeds.

This goes double for the disgusting carpet in the main hallways.

A big stench of cigarette was coming from the hallways into the suites.

Loud partying in hallways where there was booze and no one wearing masks.

The walls were a bit thin (we could hear some kids running in the halls),

Security was a nightmare any time the kids tried to play in the hall or rooms.

The staff were very rude, the hallways were very dirty and smelly.

the room wreaked of marijuana and the halls wreaked of tobacco.

Very strict on the rules for sports teams, I.e no running/loitering in the halls,

The hallways were lined with linen carts and to get to the pool you had to shimmy around them.

The carpet in the hallway was equally as old, dirty, and worn with a strong humid and cigrarette like smell radiating from all over.

When I called the front desk to ask for a new room, I was asked to come down and get the keys (cards) for a room down the hall.

but people must have been smoking in their rooms since the hallway really smelled of cigarette smoke.

They also advertised the pool and hot tub on their website

The hotel is easy to access, lots of restaurants near by, small pool area with hot tub, our room was a junior suite, fridge needed to be levelled

Nice pool and hot tub - was only 2 towels in pool area for guests.

The pool and hot tub are always very clean and so relaxing.

It has a nice pool and hot tub and the staff are all very helpful.

Comfortable rooms and an architecturally unique salt-water pool and hot-tub.

The rooms were very clean,the beds are very comfortable, the breakfast had a good selection of foods, my kids loved the pool & the adults enjoyed the hot tub.

The pool and hot tub where nice clean and fun.The breakfast was great and plentiful, the staff was friendly and helpful just a great stay.

Hot tub was excellent and hot powerful jets , easy to sit in and see the kids in the pool which was cool warm water.

I found the pool and hot tub in very good condition every single day.

The pool was very good, the hot tub is exceptionally small 2 or 3 people at a time.

The hotel comes complete with a pool, hot tub, and what they call a workout facility

The Salt Water Pool was a nice touch, as was the Hot Tub.

The pool and hot tub were wonderful and the breakfast, the next morning was awesome.

The location was great, if I had of had a car, the pool was nice and the hot tub was hot. 👍👍

If you want a clean room with great service this is the place.

Stayed at his hotel over the weekend one good thing I have to say is frzana was the one who worked very hard made sure my room was clean.

the rooms are very clean, well appointed and comfortable.

Gf and I booked a night out  excellent clean rooms ( even it is a smoking room)  very well kept place   quiet.

Room was clean, bed comfy & quite quiet considering the 401 is so close.

Our room was clean and had good amenities (fridge, microwave, toiletries).

First off I will say that the room was clean!

We needed to deal with family matters and travellodge was there for us, clean rooms great breakfast and lots of parking.

The staff are friendly and rooms are clean.

The room was clean and had a microwave, mini fridge, coffee maker and widescreen tv.

Room was clean and well appointed, including a microwave.

Although the room was clean the smell was horrible!

Bedding was stained and had cigarette burns.

( "Security doors, pool,elevator, jacuzzi tub)
"Hot Breakfast" if thats what you'd call it was disgusting.

Scent of marijuana and tobacco lingered everywhere and staff were complacent about it.

It’s a nightmare and I feel disgusting to be here

Room was dirty, smoke detector and bathroom fan were hanging from the ceiling, pillow had a huge brown stain (about big as a disc), red stains on the wall and door (hopefully ketchup, and not blood), it was disgusting.

The room was very outdated and we unfortunately got stuck in a non-smoking room beside smoking rooms.

How is it that 20 years after smoking was banned indoors in Ontario, this building still reeks of cigarettes?

The floors and walls are stained and there is a constant smell of "old imbedded smoke".

This hotel is run down and smells like cigarette residue from years past.

The hotel smelled of smoke as soon as we entered (cigarette and marijuana).

We had 2 rooms were both just discussing and stinky needs major over haul everything so outdated bath shower so disgusting and stained.

The stains on the carpets were absolutely disgusting.

The Kitchen ran out of bacon and eggs on Days 2 and 3 of my stay and instead offered two large trays of sausages, waffles, and toast.

Eggs, bacon, sausage, assorted breads, waffles, the usual breakfast most places have.

They had hard boiled eggs, waffles (which all kids love), sausage links, yogurt, muffins, plain cereals (nothing kids would like - raisin bran, corn flakes, rice crispies), oatmeal in a crock pot with toppings like cinnamon and brown sugar, apple/orange juice, coffee, cheesy bagels, jams/cream cheese, croissants, and apples.

Breakfast is from 5:30am-9am and there is quite a fair amount of food, from scrambled eggs, sausage to waffles, fresh croissants to the usual cereal, toast and bagels.

Scrambled eggs, hard boiled eggs, sausage, waffles, oatmeal, cereal, croissants, toast, bagels, a wide variety of muffins, and milk, juice, coffee and tea.

The breakfast was slightly above average with Heated Sausage (Grease-Free 😀), waffles, baked goods, oatmeal, yogurts and cereals.

It is mostly carb based with croissants, muffins, make your own waffles.

The breakfast was good lots of choices eggs breakfast meats, waffles and fruit.

Free breakfast was yummy, especially the fresh waffles.

however my son really enjoyed the cook your own waffle.

Sausages, no eggs and make your own waffles.

Enjoyed the good selection for breakfast, eggs, sausage, waffles, juice,
fruit, oatmeal, muffins etc.

The free breakfast is amazing: eggs, sausages, bagles, waffles, everything you could want.

The waffle maker sticks even with spraying.

The buffet that is included is quite complete, including the popular waffle irons where you can make your own morning waffle.

Breakfast was all u could eat ,waffles for her, oatmeal for me!

The breakfast was pretty good with the diy waffle maker and either sausage or bacon on the side.

Travelodge Oshawa Whitby

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No restaurants or bars or much else apart from the adjacent convention centre near the hotel within walking distance (not in winter anyway! ).

The hotel is conveniently located next to the convention centre.

We stay every year and attend the New Year's Eve celebrations next door at the Ajax Convention Centre.

This was a very comfortable stay, super close to the convention centre.

Great place to stay if you have a function at the Ajax Convention Centre.

Good hotel to stay at if you have absolutely anything at the convention centre.

We attending a wedding at the Ajax convention centre, this hotel was super convenient.

If you're attending a wedding (or having one) at the Ajax Convention Center I would highly recommend this hotel.

As we were having an event across the private street at the convention center, it was also perfectly located.

We decided to stay here as it is so close to the Ajax Convention Centre where are neice was getting married.

but great location for any events at the Ajax Convention Centre and there are a lot of other restaurants and stuff in and around the area that are easy to get to

It was the perfect location to stay to attend the gala at the Convention Centre next door.

Easy to find, it's right off the highway and near the convention center in Ajax.

Location is perfect, highway, shopping, Convention Centre, all right there.

I stayed for a convention next door so it was a very convenient location.

Will definitely stay again my next meeting at the convention center next door.

Stayed here when I had a wedding at the convention centre.

It's convenient, as the Ajax Convention Centre is right beside it and that's why we stayed.

This is the usual Hilton Garden Inn which is clean and modern located next to the convention center.

On top of the price they post a sign saying “complementary breakfast will be charged a 15% gratuity”.

They charge $13.95 per person for a small breakfast buffet, which was disappointing and not very appetizing.

Weird foam floating in the hot tub in the pool area, not enough hot water for my wife and I the morning of our departure, mold on the caulk in the shower, stank in the air, double charged at breakfast. .

To their credit they offered us another beer at no additional cost.

Yes, you may charge my credit card the $4,506.57 that we owe.

We were told twice it was a 10.95 special and we were billed 24.00 for a small pizza.

they charge $13.95 for breakfast, you have to buy everything, charges for extra things

As we walked in late night the hotel has you scan your card to enter as a security measure. Yet the front desk clerk implied we weren't supposed to be there as he said in a snarky voice, "do you even have reservations here?"

Rude experience, hhonors points room assured nothing put oin card then subject to demands about funds to be chzarged and held as if I was doing a pre pay, which even still then Ive had better expoerience with pre paid bookings who are upfront abpout security holds and charge at chekout everything else added.

I checked my credit card statement when it came in and they had charged me $200.

Its a little unfair to charge extra for less space.

Infuriated I went to get new key cards and was met by another crew of drinking people from a bachelor party or something in the elevator.

You can guess what happened when trying to charge something to my CC a few days later . .

K-Cups came with room and more could be asked for no extra charge.

Around 10pm I went out for a smoke, to the exit closest to the elevators, to find out that key card would not open the door and I had to walk around the dark building to the front entrance.

They practically ignored us except to take our credit card.

The lamps on the nightstands had outlets in them so you could charge your phones.

Frequent sanitizing of lobby and doors and elevators are a safe guard.

but I sat in the lobby instead and it was just as good - maybe even more enjoyable.

I enjoyed how coffee was available in the lobby beginning at 4 AM.

Beautiful foyer, wonderful staff, immaculate rooms, quite, very nice dining room.

We arrived in the lobby to see 3 teens wrestling with each other.

However, where this hotel falls short is when it comes to the restaurant, located in the lobby of the hotel.

I really liked the food, lobby, rooms and how close it is to many good entertainment options.

Pool and hot tub were nice for the kids, and they enjoyed free fruit in the lobby.

I also hope the whole chain will consider offering only the water from the large containers in the lobby, rather than bottled.

There is also free coffee in the lobby in the morning which I definitely appreciate.

We arrived to warm cookies and lemon water and coffee/tea in the front lobby.

The lobby is lovely, clean and the food is very good too.

Starting from the convenient location, modern lobby, welcoming staff all the way to great breakfast and awesome food in the restaurant.

"Very much appreciated the coffee in the room and in the lobby.

The lobby and restaurant are very nicely furnished and decorated, friendly, colorful, and inviting as is the whole place.

Pleasantly surprised by the lovely lobby.

The group continued to party until the early morning hours.

though it was a bit noisy - which was no fault of the hotel - the hockey team parents on our floor seemed to be having a party on the floor - and thankfully the party did break up at a reasonable hour.

Too bad, it would have made a nice exit gift from our party.

Of course, unless there are wedding parties going on.

but avoid a room on the highway side, it's very loud.

A hockey team rolled in - decided they were the 'only' guests in the hotel - yelling - playing 'hockey' -running up & down the hallways- b/c 'they are a hockey team'.

although it's very small (OK for kids to play around in).

but a little loud being by the elevators.

Then noisy guests started coming back from parties and could not sleep till 3am in the morning.

There was a loud party across the hall -- some sort of professional convention after-party.

Hotel was 98% full with hotel staff very minimal for 98% full, every floor partying till 4AM and housekeeping knocking on your door at 7:45 am even with a do not disturb sign on the door.

The nature of my stay unfortunately was for a family funeral and we were a party of 8.

The main downside was the very loud air conditioner.

They were loud and had the TV on super loud and were partying until 2:30 am.

Foul smelling room, broken room furnishings, heater not working, only one sheet on bed, mattress support broken, pool filthy, and second night no sleep from partying neighbor from the wedding held at the hotel.

The latter occurred at 2am when a wedding party (I suspect) came back to rooms a little too loud for their own good.

but this was already 1:00am I didn't see the party(s) ending anytime soon.we demanded our money back and left.

People jumped (nude) into the pool yelling at each other and were very drunk.

The first night we let it slide for the first 3 hours then at ten o'clock we called the front desk to complain about the loud screaming, yelling kids in the pool.

Then his lousy excuse was” I’ll have to call my tech guy and then he can call you to make sure your phone is ok”. Really!!?!?

after TECH SUPPORT gets you connected.Never had to call tech support at any other Hilton.Hotel sits directly beside a busy 8 lane highway, very noisy!However my last stay here I enjoyed the constant ringing of the fire alarms 3 separate times on my first night there.

but to call back the next morning and check to see if it was possible.

With the Hilton Honors app you can book your stay, pick your room, avoid the front desk completely and use your cell phone to unlock your door.

the housekeeping department returned my call and said no problem just stop by and they are here to pick up,, ( i would think they would know that i stayed there BECAUSE i was from out of town,, not a hotel that ,,shall we say rents rooms by the hour,,,so a 1800 Km trip for a couple of phone chargers was not happening).

The staff needs to pay more attention to people in front of them verses people on the phone, as I was made to wait for a while checking out because someone was on the phone (business not personal).

Young lady on the phone seemed as if she was reading the script when conversing with me.

Calls to the front desk and housekeeping resulted in busy signals.

Everything during our stay at this hotel was fine (check-in, cleanliness, bedding and linen of the room, elevators, hallways, etc), except that when trying to contact someone at the front desk's phone absolutely no one would pick up; absolutely no one.

but then the next day we discovered that the phone was missing.

I had to leave this hotel, get on my cell phone, and try and find another hotel on a Saturday night at 3;00 pm, and it cost me twice as much money .

I spoke to the housekeeping manager, manager and general manager and they still told me the room was used and they found evidence and refused to look into it more and hung the phone up on me and I still got charged.

Noise: Were placed in a room directly above their banquet hall where the noise was deafening until 1:00 a.m. After several calls to front desk, they promised to turn the noise level down(never happened) When I asked to be moved, was told that they were completely booked(which I found out the next was also a lie)

I've been frequenting the Hilton chain(loyally) for over 23 years and have referred hundreds of my clients to them.

though I was called back by expedia that day after a dropped call?

Once on the elevator with a bartender, one staff, and a security guard, I was told they would be calling the police soon and evicting guests.

You can checkout automatically from the room phone to avoid having to stop at the front desk.

Excellent stay experience, kind and prepared staff, comfortable and clean rooms.

 my room was very clean and very nice I was so pleased with the service that I received at this location.

The staff was excellent, the room was clean and well furnished.


My stay at this hotel was excellent and the food amazing the cleanliness of my room was very good and the staff were very helpful and friendly fast check in and out restaurant staff were all great and friendly as well

Treated very well and rooms were clean and quiet, breakfast was excellent lots of choices, very friendly staff, close to facilities, Resturant’s casino, shopping.

Hotel was spectacular in every way from checking in,  rooms were clean, staff were friendly and helpful and the food was delicious.

The room was clean and comfortable, the staff was knowledgeable and helpful and the food was very good.

Arrived 1 hour after check in time to find out only a couple rooms were clean and ready for check in.

Room was greatly designed,  staff friendly, super clean room and hotel!

Rooms are clean and well lit and front desk was accommodating

And since I like to read, the only thing to sign was for parking, non smoking, and deposits,

I point out the sign and she says ‘that’s just a sign, there is no smoking here’.

Restaurant closed from 11am to 5pm was a nuisance since there is nothing within walking distance if the weather in nasty.

Room smelled like someone smoked a box of cigars.

The bathroom smelled musty and the ceiling fan did not work.

The one room we didn't even stay in and to boot we don't smoke!

but the new blanket was just like the last one, minus the bleach stains.

but the room was EXTREMELY scented to cover up what appeared to be foot smell in the carpet.

Standard Hilton room except the hotel is under construction and our entire floor had an off putting smell as a result.

There is no smoking in the entire hotel so that rocked.

no challenges with hot water, our non smoking room smelled of smoke or was quite musty, no one else in group had any problems with the rooms.

however there was a terrible musty odor coming from the carpets, and windows couldn't be opened to air out the place.

Hilton Garden Inn Toronto/Ajax

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It was convenient and lots of restaurants to choose from.

The location is excellent, very convenient.

The hotel is located right in the middle of downtown Oshawa, which was handy for us visiting a relative nearby.

For us, the accommodations are a very convenient short walking distance to the Ontario Tech University downtown campus and we utilize La Quinta almost weekly when courses are in session.

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