but not indicated on website
Breakfast was good
Photocopied my drivers license which is highly unusual

Hot breakfast 3 days in a row consisted of pork and beans with sausage.

Staff were very friendly, continental breakfast was actually better than many others we have had.

The sign out front of the hotel and the website still advertised a pool and hot continental breakfast,

Breakfast was bagels, hard boiled eggs or stale muffins.

Will thank you for looking after us, and the delicious recomendation on Pizzaco!

Office chair is broken staff is nice and friendly breakfast is good and has a good selection tiles are chipped in the washroom close to the highway a few restaurant nearby lots of parking visible from the highway

The staff was very warm and welcoming,  and despite COVID, I had a very enjoyable breakfast that was served to me.

Barely worth $120/night even with the pool and free breakfast.

excellent breakfasts and the area is safe and close to shopping centres.

This was a great stay and staff was extremely friendly and helpful beds surpsingly comfortable I would recommend this hotel to anyone simply based on the friendlyness of the staff also offered a good breakfast and great value

it gets busy here   lot of out of town company book in here..continental breakfast is good hot food.

beautiful pillars and breakfast was lovely lots of selection and hardly anyone in the lobby.

Breakfast was very good with hot and cold food being replenished.

Upon entering the hotel, the smell of cigarette/musty smell was overwhelming
The carpets in the hallways were disgusting and stained, the elevator and pool was not operational,

The rugs in the hallway are moldy in some spots and just overall gross.

We were told that it would be inconvenient for other guests who might want to walk down the hallway.

1- no one on the desk after contacting them at 12:30am and 1:30am to stop the drunk parents and their children from running the halls and yelling , staff did nothing.

The hotel hallways were dirty and stained.

The hallway carpets are very dirty and stained and the grounds are overgrown with weeds.

This goes double for the disgusting carpet in the main hallways.

A big stench of cigarette was coming from the hallways into the suites.

Loud partying in hallways where there was booze and no one wearing masks.

The walls were a bit thin (we could hear some kids running in the halls),

Security was a nightmare any time the kids tried to play in the hall or rooms.

The staff were very rude, the hallways were very dirty and smelly.

Very strict on the rules for sports teams, I.e no running/loitering in the halls,

the room wreaked of marijuana and the halls wreaked of tobacco.

The hallways were lined with linen carts and to get to the pool you had to shimmy around them.

The carpet in the hallway was equally as old, dirty, and worn with a strong humid and cigrarette like smell radiating from all over.

When I called the front desk to ask for a new room, I was asked to come down and get the keys (cards) for a room down the hall.

but people must have been smoking in their rooms since the hallway really smelled of cigarette smoke.

Bedding was stained and had cigarette burns.

( "Security doors, pool,elevator, jacuzzi tub)
"Hot Breakfast" if thats what you'd call it was disgusting.

Scent of marijuana and tobacco lingered everywhere and staff were complacent about it.

It’s a nightmare and I feel disgusting to be here

Room was dirty, smoke detector and bathroom fan were hanging from the ceiling, pillow had a huge brown stain (about big as a disc), red stains on the wall and door (hopefully ketchup, and not blood), it was disgusting.

The room was very outdated and we unfortunately got stuck in a non-smoking room beside smoking rooms.

How is it that 20 years after smoking was banned indoors in Ontario, this building still reeks of cigarettes?

The floors and walls are stained and there is a constant smell of "old imbedded smoke".

This hotel is run down and smells like cigarette residue from years past.

The hotel smelled of smoke as soon as we entered (cigarette and marijuana).

We had 2 rooms were both just discussing and stinky needs major over haul everything so outdated bath shower so disgusting and stained.

The stains on the carpets were absolutely disgusting.

Travelodge Oshawa Whitby

smell

hall

Free parking

Free High Speed Internet (WiFi)

Pool

Staff did an excellent job, and there were tons of hot and cold breakfast foods for everyone.

The hot breakfast is perfect to start the day.

The breakfast buffet in the morning was perfect to start the day.

The continental breakfast (cooked items) were lukewarm at best.

Breakfast was nice to have when in a hurry.

Hot breakfast items were a nice touch as well as having a well equipped kitchenette.

I kept distance from everyone physically and explained everything I had discussed the night before on check in (ask to have breakfast dropped to my door, ask to have all deliveries come to my door etc).

It was clean, comfortable, breakfast was hot & delicious and the staff fabulous.

There was lots of variety at the complimentary breakfast.

And the complimentary breakfast was awesome!

The breakfast was great every morning hot and fresh and actually tasted great.

The breakfast and other amenities are very good.

The breakfast selection was different each day and good!

Did a long-term stay recently and was pleased with the cleanliness of the room and common areas, good selection of breakfast and evening reception meals, accessibility to the 401, dining and shops.

Pros: Nice decor, modern, clean, new, good sized breakfast eating area, very good exercise room, decent elevators.

from Location to very clean facilities, friendly staff, quiet and good breakfast.

House cleaning refused to take the bottle from the room, as well the manger did not call me and follow up as requested.

Pillows , bed sheets , comforter (if you’d call it that) is from an old basement.

It was us who called him to find out what he is going to do (he said he'll investigate and call us to let us know the result).

but Manisha didn’t answer the phone, she ignored the calls and went home for the day.

Now to top it off we are heading back to Ottawa and my sister's phone rings and the front desk indirectly accuses her of stealing the bedding.

When booking, you should call the hotel directly.

Nice that there were extra blankets and pillows in the closet so we didn't have to call down for more.

Sausage patties or what they tried to call sausage were a 16th of an inch thick and cold.

He followed up later with a phone call to ensure we were completely satisfied and apologized again for the delay.

Kaitlin overheard me and alerted Nitanth who rushed out into the snow storm without a coat carrying a mobile car battery charger.

I would strongly suggest to call the hotel directly to make a reservation.

Homewood Suites by Hilton Ajax, Ontario, Canada

phone

The hotel is lovely and really everything you would want, clean, attractive ,fabulous breakfast,

The breakfast included was fresh and of high quality.

Pool area was clean and towels were plentiful.

The meeting rooms at the hotel are great size for meetings as well
Enjoyed breakfast and lunch served at the meetings.

I took advantage of the breakfast and found it pleasant even if I would have preferred a buffet.

I ordered the beef burger 4/5 and side of fries 5/5, chateaubriand 5/5, egg my way 4/5, and French omelette 4.5/5.

The restaurant food was very good, no hassle for both dinner (they have specials every day of the week which are really tasty) and breakfast.

Bar and breakfast staff are amazing, great food.

They moved to a more sit down a la carte breakfast.

Definitely get breakfast there as well, soooooo good and fresh, and waitresses were amazing.

They were both delicious and nice sized portions.

front desk staff was great , the maid in the hallway gave me extra toiletery with a smile when I asked and the breakfast people were also great .very clean , quiet and good night sleep 
minor issues were fridge and coffee maker not working

All good until management made bonehead decision to not allow them access to breakfast for take away as they claimed was a Covid issue.

We were treated well as gold members, breakfast was a plus.

We didn’t experience breakfast at this time.

The Hilton restaurant is closed till Covid restrictions ease yet there are breakfast and main course meals available for $8.00.

Breakfast in the morning was a great start to the day.

Breakfast was also in the lobby and so easy to transition from your room, to breakfast, to your day.

On top of the price they post a sign saying “complementary breakfast will be charged a 15% gratuity”.

They charge $13.95 per person for a small breakfast buffet, which was disappointing and not very appetizing.

Weird foam floating in the hot tub in the pool area, not enough hot water for my wife and I the morning of our departure, mold on the caulk in the shower, stank in the air, double charged at breakfast. .

To their credit they offered us another beer at no additional cost.

Yes, you may charge my credit card the $4,506.57 that we owe.

We were told twice it was a 10.95 special and we were billed 24.00 for a small pizza.

they charge $13.95 for breakfast, you have to buy everything, charges for extra things

As we walked in late night the hotel has you scan your card to enter as a security measure. Yet the front desk clerk implied we weren't supposed to be there as he said in a snarky voice, "do you even have reservations here?"

Rude experience, hhonors points room assured nothing put oin card then subject to demands about funds to be chzarged and held as if I was doing a pre pay, which even still then Ive had better expoerience with pre paid bookings who are upfront abpout security holds and charge at chekout everything else added.

I checked my credit card statement when it came in and they had charged me $200.

Its a little unfair to charge extra for less space.

Infuriated I went to get new key cards and was met by another crew of drinking people from a bachelor party or something in the elevator.

You can guess what happened when trying to charge something to my CC a few days later . .

K-Cups came with room and more could be asked for no extra charge.

Around 10pm I went out for a smoke, to the exit closest to the elevators, to find out that key card would not open the door and I had to walk around the dark building to the front entrance.

They practically ignored us except to take our credit card.

The lamps on the nightstands had outlets in them so you could charge your phones.

The group continued to party until the early morning hours.

though it was a bit noisy - which was no fault of the hotel - the hockey team parents on our floor seemed to be having a party on the floor - and thankfully the party did break up at a reasonable hour.

Too bad, it would have made a nice exit gift from our party.

Of course, unless there are wedding parties going on.

but avoid a room on the highway side, it's very loud.

A hockey team rolled in - decided they were the 'only' guests in the hotel - yelling - playing 'hockey' -running up & down the hallways- b/c 'they are a hockey team'.

although it's very small (OK for kids to play around in).

but a little loud being by the elevators.

Then noisy guests started coming back from parties and could not sleep till 3am in the morning.

There was a loud party across the hall -- some sort of professional convention after-party.

Hotel was 98% full with hotel staff very minimal for 98% full, every floor partying till 4AM and housekeeping knocking on your door at 7:45 am even with a do not disturb sign on the door.

The nature of my stay unfortunately was for a family funeral and we were a party of 8.

The main downside was the very loud air conditioner.

They were loud and had the TV on super loud and were partying until 2:30 am.

Foul smelling room, broken room furnishings, heater not working, only one sheet on bed, mattress support broken, pool filthy, and second night no sleep from partying neighbor from the wedding held at the hotel.

The latter occurred at 2am when a wedding party (I suspect) came back to rooms a little too loud for their own good.

but this was already 1:00am I didn't see the party(s) ending anytime soon.we demanded our money back and left.

People jumped (nude) into the pool yelling at each other and were very drunk.

The first night we let it slide for the first 3 hours then at ten o'clock we called the front desk to complain about the loud screaming, yelling kids in the pool.

Then his lousy excuse was” I’ll have to call my tech guy and then he can call you to make sure your phone is ok”. Really!!?!?

after TECH SUPPORT gets you connected.Never had to call tech support at any other Hilton.Hotel sits directly beside a busy 8 lane highway, very noisy!However my last stay here I enjoyed the constant ringing of the fire alarms 3 separate times on my first night there.

but to call back the next morning and check to see if it was possible.

With the Hilton Honors app you can book your stay, pick your room, avoid the front desk completely and use your cell phone to unlock your door.

the housekeeping department returned my call and said no problem just stop by and they are here to pick up,, ( i would think they would know that i stayed there BECAUSE i was from out of town,, not a hotel that ,,shall we say rents rooms by the hour,,,so a 1800 Km trip for a couple of phone chargers was not happening).

The staff needs to pay more attention to people in front of them verses people on the phone, as I was made to wait for a while checking out because someone was on the phone (business not personal).

Young lady on the phone seemed as if she was reading the script when conversing with me.

Calls to the front desk and housekeeping resulted in busy signals.

Everything during our stay at this hotel was fine (check-in, cleanliness, bedding and linen of the room, elevators, hallways, etc), except that when trying to contact someone at the front desk's phone absolutely no one would pick up; absolutely no one.

but then the next day we discovered that the phone was missing.

I had to leave this hotel, get on my cell phone, and try and find another hotel on a Saturday night at 3;00 pm, and it cost me twice as much money .

I spoke to the housekeeping manager, manager and general manager and they still told me the room was used and they found evidence and refused to look into it more and hung the phone up on me and I still got charged.

Noise: Were placed in a room directly above their banquet hall where the noise was deafening until 1:00 a.m. After several calls to front desk, they promised to turn the noise level down(never happened) When I asked to be moved, was told that they were completely booked(which I found out the next was also a lie)

I've been frequenting the Hilton chain(loyally) for over 23 years and have referred hundreds of my clients to them.

though I was called back by expedia that day after a dropped call?

Once on the elevator with a bartender, one staff, and a security guard, I was told they would be calling the police soon and evicting guests.

You can checkout automatically from the room phone to avoid having to stop at the front desk.

And since I like to read, the only thing to sign was for parking, non smoking, and deposits,

I point out the sign and she says ‘that’s just a sign, there is no smoking here’.

Restaurant closed from 11am to 5pm was a nuisance since there is nothing within walking distance if the weather in nasty.

Room smelled like someone smoked a box of cigars.

The bathroom smelled musty and the ceiling fan did not work.

The one room we didn't even stay in and to boot we don't smoke!

but the new blanket was just like the last one, minus the bleach stains.

but the room was EXTREMELY scented to cover up what appeared to be foot smell in the carpet.

Standard Hilton room except the hotel is under construction and our entire floor had an off putting smell as a result.

There is no smoking in the entire hotel so that rocked.

no challenges with hot water, our non smoking room smelled of smoke or was quite musty, no one else in group had any problems with the rooms.

however there was a terrible musty odor coming from the carpets, and windows couldn't be opened to air out the place.

Hilton Garden Inn Toronto/Ajax

party

creditcard

Our A/C was working when we left for a few hours.

The bathroom had no exhaust fan with the light switch on the outside of it.

but nonetheless, it's reflected in my rating) The breakfast did offer a variety of foods but we had to eat in a strange, windowless room with poor ventilation.

The hotel was 80 degrees + if not more the entire time, no AC available and just completely uncomfortable.

Horrible smell was coming from the halls and rooms, rooms were not very clean at all, a few rooms had zero air conditioning.

The room, was run down, shabby, had an stale smell (we wereable to open the window) The wall and ceiling were damaged, the air conditioner smelled, the wire on the telephone was hanging off the wall.

Lacking cleanliness in room and guest room, odor in room - carpet seemed quite old, humid air in the room, patches of paint repair in the room.

Tv didn’t work well, power went out in room,wall paper peeling off walls, ratty bed skirts, noisy heating system.

Second, the air conditioning was not very adjustable and it was wayyy to warm in our room.

The room was hot and the A/C really had almost no effect on cooling the room down - even after I turned it all the way down.

The heater on wall was not working properly, could only get cold air

There isn't a pool and our room didn't have a working heater.

The old baseboard heating was left with the addition of a heat pump.

The sink is on the outside of the bathroom, again weird.

Very disappointed with price for what you get and the room was bit messy with bugs all over the washroom definitely not the best for the price and the people that stay are just staying to party which gets annoying.

Very nice and clean, I don't think the bathroom has been updated as it had a bit of wear

We will never stay at this building again due to the lack of room amenities and the lack of cleanliness this building could provide.

From both the sink tap and the shower the water was hot and couldn’t be adjusted.

I wiped down the shower walls and tub before my shower due to residue I spotted just before turning on the water.

Broken furniture, unable to close the bathroom door, phone not working, crumbs on the floor.

The bathroom headstand pushed up in the corners there was hair caught under the door and there were no grab bars or nonslip mats in the bathroom and when we went to call for assistance there was no phone in the room.

No water pressure, lights not working and kind of outdated.

Cons

We
had no plug for our tub, our room smelled like marijuana, quite old almost motel like.

The shower went from hot to cold then hot to cold again.

From the arrogant staff, to the TOENAILS all over my room, I got electrocuted by a lightswitch with no cover on it, flooding toilet and leaking bath, heat that would not turn off.

My only minimal complaint was that the bathroom was not as clean as it could have been

It is an old hotel in a run down part of town
there are no amenities such as classy restaurant, lounge or anything within walking distance.

It is clear that the hotel is older and can use some updates in the rooms and bathrooms.

The breakfast attendant was friendly and helpful.

The breakfast was good and the staff were very helpful.

The breakfast is also a plus with many choices/varieties.

but was enjoyable at the same time had the best night an would definitely go back lovely staff and excellent breakfast 😊 everything was on point .

The hotel was clean and the staff was friendly, the breakfast was ok.

Breakfast is nice, especially coffee 🙂
The hotel is nice and clean.

Breakfast was delicious and very good variety.

Accommodations were fine, they're upgrading or so it seems, staff are very friendly and breakfast was good.

Nice breakfast and big rooms with a fridge.

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