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455 Madison Avenue, New York City, NY 10022-6845

Lotte New York Palace

4.5

1118 reviews

Trip advisor
trip
madison
central-park
manhattan
room view

09/07/2020

-

Wi-fi was almost non existent, a few times the water came dirty and had to wait a lot for the hot water to come.

02/21/2020

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Two niggles that others have touched on- lack of free WiFi and the fact if you want a kettle for your room the hotel will essentially rent you one.

01/31/2020

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They still charge for the Wi-Fi which is a disgrace and the cost exceeds $15 per day.

01/23/2020

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I have never encounter charging for WiFi in recent years.

12/30/2019

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The only negative, and that’s only a slight negative, is that the WiFi does not keep you logged in so every time you want to use it, you need to log in.

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09/30/2021

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Excellent service, amazing view at the heart of Manhattan.

12/16/2020

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For Christmas in Manhattan, this is the ne plus ultra.

08/09/2020

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We will definitely stay here on our next trip to Manhattan.

06/11/2020

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The room was huge & great views of Manhattan!

02/26/2020

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The rooms are luxurious and fairly spacious for Manhattan with a bath and a shower.

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08/08/2021

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We had a wonderful weekend trip to NYC.

07/22/2021

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We have stayed here the last four trips to NY and it was amazing!!

01/24/2021

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The bars in the hotel are also great, made it easy to catch up with old friends just before the trip was coming to an end.

08/09/2020

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We will definitely stay here on our next trip to Manhattan.

03/23/2020

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the service provided by all staff members was outstanding -- unfortunately our trip was cut short due to the corvid-19 pandemic and Lotte management and staff were extremely helpful in adjusting our plans

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09/07/2021

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N/A

08/23/2021

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I went back to front desk and asked what had happened, she said there was a rate change as of yesterday.

05/09/2021

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As the hotel is closed except for the Towers I was treated to a Tower room overlooking St. Patricks Cathedral on the 52nd floor for the same price a hotel Cathedral view would have cost.

09/07/2020

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We also expected to be less expensive to attract people to come.

08/17/2020

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I booked the biggest suite available for our anniversary at Lotte New York Palace and upon arrival was told I was being put in a room 1/5th the size and would be required to pay the same price.

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08/23/2021

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Initially a day before arriving I was told there will be one time charge of $90.

03/12/2020

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The only negative is not being able to make coffee in the morning without it being charged for a coffee maker ($20 a day)as an amenity.

02/24/2020

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No one offer a discount t it free night,s credit.

02/14/2020

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I’m also disappointed in Amex.

02/08/2020

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I went there with a group of 8 and was charged $570, ie $70 per person on average.

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08/07/2021

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The hotel is so classically beautiful, the location amazing, and our room overlooking St Patrick’s Cathedral was stunning.

02/16/2020

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Great location, great room and great view.

02/14/2020

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Views from room were unreal and hard to get better anywhere.

02/13/2020

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The skyline room had an astounding view, one of the finest in the whole of Manhattan.

02/13/2020

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Our cathedral view room was outstanding.

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No reviews

08/27/2021

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Additionally, all the staffs were always friendly and personable especially Samir and Kal who gave us tickets to NYC's concert at Central Park.

08/22/2021

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The hotel is very convenient to mid-Manhattan, Central Park, and Rockefeller Center.

08/09/2020

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Positioned in a perfect location for shopping on 5th Avenue and only a ten minute walk to Central Park.

03/12/2020

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We walked to the Rockefeller Plaza, Central Park, Times Square, and the Highline (which is a little bit further way).

02/06/2020

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The location cannot be beat, walking distance to so many sites, Central Park and 5th Ave shopping.

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08/23/2021

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Be aware of what Lotte NY Palace promises and quotes over the phone.

09/07/2020

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Service was through text and once we requested ice and took another call after waiting for more than 1/2 hour for them to respond.

02/19/2020

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Miles, the manager, was very kind as we got stuck at a wedding dress shop and he relieved our stress when I had to call back a second time to extend our check-out time.

01/06/2020

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I went to the front desk and asked for the manager who, after some tries of the lady in front desk to avoid calling, appeared.

01/06/2020

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I had to call twice to Housekeeping to report the problem.

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(212) 563-1800

371 Seventh Avenue, New York City, NY 10001-3984

Stewart Hotel

4.3

1114 reviews

Trip advisor
trip
madison
manhattan
penn-station proximity
subway

No reviews

09/14/2021

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However, upon checking in, we were shocked at the stains on the floor, a red-brown splatter all over the walls, lamp shades and ceiling, shower stall that didn’t look like it was cleaned in years and torn up carpets.

09/06/2021

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Both rooms were filthy-pubic hair & stains in bath, stains on bedroom wall.

09/05/2021

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We could not even take a proper shower in it.

09/03/2021

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One of the wash cloths in the bathroom had brown stains on it.

08/22/2021

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AC in the living room and bedroom clogged with dust. 3.

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03/29/2020

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Having said that I would recommend the hotel just a cross from Penn subway & near Madison Square Garden's & Times Square .

03/05/2020

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Overall, staff seemed good and helpful, dated and grubby room from my experience, great central site for many local areas of interest and right on the subway.

02/16/2020

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The subway is a 30 second trip across the street which brings you directly to all the great attractions that NYC has to offer, like the Statue of Liberty as well as being a 5 minute walk from Empire State Building.

02/15/2020

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Very close to Times Square, the Madison garden & subways.

02/04/2020

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Staff were really friendly and helpful, and the location was perfect for exploring New York, right across the road from Madison Garden and the subway, short walk to Times Square and the Empire State Building.

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09/24/2021

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I am so glad we discovered Stewart Hotel because being able to book 4 double queen bed rooms at the last minute is such a rare find in Manhattan!

07/08/2021

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The location of the hotel is in a busy part of Manhattan.

04/24/2021

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Was a very nice stay in the middle of Manhattan, made the trip with our friends a very easy and fun filled time.

04/10/2021

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The Stewart hotel is a very historic and iconic hotel right in the heat of Manhattan.

10/17/2020

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Upon arrival we were warmly welcomed, received great advices & tips about the city, shops, restaurants and places to see here in Manhattan.

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08/20/2021

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That was somehow louder than the horrible noise when the unit was on so I had to turn it back on.

08/17/2021

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Bring your ear plugs too, this is one noisy city that never sleeps.

08/09/2021

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I was woken up at 8:30 AM by the cleaning staff - isn't that early for cleaning?

08/08/2021

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The only 2 things we didn't like was noisy air-conditioner (normal for this type of hotel in NYC) and the rush hour in the elevators around 11 AM (even with 6 lagre working elevators).

06/27/2021

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I have tried to challenge the charge via many phone calls and emails and was finally told (once I finally reached a person) that we would hear back in 24 hours -

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09/06/2021

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AC was broken.

09/03/2021

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The AC did not work.

08/22/2021

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AC in the living room and bedroom clogged with dust. 3.

08/20/2021

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The ac/fan unit only blasts arctic air or nothing so the room was so cold I was shivering and it was unbearably loud.

07/07/2021

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BUT the most important problem I had was the AC.

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09/24/2021

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Andrew really pulled through for us with the reservations, I credit him for making our New York trip such a wonderful family experience.

09/20/2021

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I have another trip planned for the end of the year with a bunch of friends and I am DEFINITELY going to stay at the Stewart Hotel just because the customer service Danielle and Andrew provided me was the best I’ve ever experienced!

08/06/2021

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As we are still on our trip, this hotel is in the heart on the city and right across from penn station.

07/13/2021

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It was my first business trip in over a year since the pandemic and Stewart Hotel was great to me.

07/11/2021

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We loved our trip to the Stewart!

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02/05/2020

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My main priority was proximity to Penn Station (for the NJ trains) and then price.

02/02/2020

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Super close to Penn Station, Madison Square Garden.

01/19/2020

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We chose it because of its proximity to Penn Station, and we were not disappointed!

12/26/2019

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close to Penn Station, subways, and a wide variety of activities 24/7.

11/30/2019

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The hotel had a great location: near Penn Station and many tourist sites like Madison Square Garden and the Empire State Station.

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(212) 204-4980

6 Times Square SE Corner Of 42nd St, New York City, NY 10036

The Knickerbocker Hotel

4.6

1537 reviews

Trip advisor
trip
madison
time-square
rooftop bar
subway

No reviews

09/28/2021

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Try to ask for the high floor room facing the Time Square , Spectacular view at night from the room.

09/28/2021

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The time square view is beautiful from the roof top,fresh air, had good time with my family.

09/27/2021

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It’s located in Time Square area and offers a beautiful rooftop lounge (closed Sundays and Mondays).

09/26/2021

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Steps away from the center of Times Square and the heart of the theater district,

09/21/2021

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but pretty standard as Times Square hotels go.

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09/27/2021

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The Knickerbocker hotel is centrally located between uptown and downtown, a quick subway ride to attractions in both directions.

08/25/2021

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He went above and beyond finding us amazing restaurants, helping us buy Yankee tickets, navigating the subway system etc.

05/10/2021

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Quick about 1 min walk to Times Square 42nd St station, which includes many of the key subway lines.

04/18/2020

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The subway and bus station are tens of meters away, The hotel is relatively new.

03/01/2020

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Easy walking distance from Times Square and the best Broadway Musicals. When everyone else is getting on the subway or trying to drive a car through Manhattan (why?)

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06/01/2021

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Not really sure what the extra charges were for (residence fee),

11/15/2020

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but they tried to charge me an additional 222$ emailing me about it.

10/22/2020

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Initially we were put in a room overlooking an interior rooftop, it was a minimal charge to change to a room with a view of the city which was totally worth it.

03/30/2020

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We then went to check out at 4am in the morning when we left and the bill had an upgraded room charge on it totalling over $150 for our stay!

02/16/2020

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When we asked about a late checkout they wanted to charge us a whopping $200 USD for a few hours!

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09/28/2021

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Last Saturday I was at the roof top bar and I got an amazing service from stuff especially from Forhad.

09/26/2021

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Rooftop bar overlooking the New Year’s Eve ball and delicious craft cocktails.

09/19/2021

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Cloud rooftop bar is a special oasis above the bright lights and sounds of Times Square.

08/28/2021

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Cloud rooftop bar.

08/23/2021

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The rooftop bar is amazing.

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09/15/2021

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These beautiful ladies hung out with us for a bit and provided recommendations for things to do in the city which set the tone for our trip.

08/23/2021

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We had a reservation at the Sofitel for our recent trip to NYC to see Springsteen on Broadway.

08/18/2021

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We had a family trip and the place was awesome!

07/18/2021

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Our first trip to NYC in years, celebrating son’s graduation and going to college.

07/13/2021

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We have 2 young children and the hotel staff brought them Knickerbocker unbrellas and backpacks to use and keep after our stay, which made my kids so excited, especially for their first trip into the city!

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08/16/2021

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We got an expensive suite hoping for something really special.

06/08/2021

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You still have to pay for the parking lot.

06/01/2021

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Not really sure what the extra charges were for (residence fee),

04/11/2021

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but not all hotels charge them.

04/01/2021

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It's expensive

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(646) 603-0240

870 7th Ave, New York City, NY 10019-4369

Park Central Hotel New York

4.3

1068 reviews

Trip advisor
trip
madison
elizabeth
central-park proximity
time-square proximity

08/27/2021

-

The hotel location is the best - close to the Central Park and to the time square (but not too close) Next to the train station and also to a citibike stand.

08/26/2021

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The proximity to Central Park and EVERYTHING else is stellar.

05/16/2021

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I chose Park Central because of its proximity to Central Park.

04/01/2021

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Overall, I like Park Central Hotel New York, convenient location, close to Central park, really close subway.

02/01/2021

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Great location right near Central Park.

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09/23/2021

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however, I was charged 87.00 without being notified.

09/20/2021

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She said to check in with my phone on mobile app or something. I asked her how to do that and get my key card for the room she said, " You will just have to wait than!"

09/07/2021

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They are not at all supportive and has not given me final invoice or final folio till now.

08/30/2021

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but it some how messed up the billing.

08/13/2021

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Finally came home to have over $400 in erroneous charges on my credit card.

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09/14/2021

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I stay there every month for work trips and have had only positive experiences.

09/11/2021

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I wrote a trip advisor review and was contacted by the owner, Mr. Erik Palmer who said he would have someone contact me to discuss my issue.

09/08/2021

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l will definitely go back on my next trip to NYC!

08/30/2021

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This was the perfect location for our Girl’s trip weekend!

08/25/2021

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My wife and I stayed at Park Central for a short trip and our stay was very pleasant as always have been at Park Central.

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09/20/2021

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The elevators took about 5-10 minutes to go up and down.

08/25/2021

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The elevators were slow and it was sometimes difficult to get on.

08/12/2021

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Elevators are too small.

08/11/2021

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Most elevators were out of service and once an elevator got on our floor, it was already packed -- not great in light of Covid19.

07/28/2021

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Terrible smell of cigarette as soon as you step out elevator and continues down hallway.

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No reviews

08/20/2021

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So be wary if you are paying at a discounted rate for a future reservation.

08/12/2021

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I paid for two queen beds.

05/14/2021

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but the resort fee still applies.

04/27/2021

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We didn't see or receive anything to justify that fee.

10/12/2020

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Rates were low

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09/13/2021

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The manager, Elizabeth, also helped me resolve a tricky situation with my booking agent.

09/09/2021

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Elizabeth, the front desk manager, was always helpful and so kind.

09/08/2021

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Elizabeth from Park Central was always very helpful and friendly.

08/28/2021

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Broadway, Central Park, TS, about a million restaurants….Ask for Elizabeth when you check in.

08/25/2021

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Park central hotel has excellent location (in between Times Square and Central Park) and is run by the sweetest woman -- Elizabeth was very helpful and kind, and assisted us with our every need.

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09/29/2021

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You are in walking distance to Times Square without the noise, hustle and bustle.

07/23/2021

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The Good - location in Midtown is walkable to Times Square, Central Park, 30 Rockefeller, Bryant Park, NYPL, etc.

04/09/2021

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It is right near Times Square and there is a train station right by it.

02/09/2021

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The hotel is close to Times Square and Central Park, very clean and nicely designed.

10/30/2020

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You are in near to Time Square, near all public transport, walking gets you to see everything and November December is great time to go to see Christmas taking place.

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1605 Broadway, New York City, NY 10019-7406

Crowne Plaza Times Square Manhattan, an IHG hotel

4.1

1367 reviews

Trip advisor
trip
madison
time-square
subway
theater-district

05/18/2020

-

Great hotel, great location, walking distance to Times Square, Broadway, a Dunkin Donuts, M&M's World, Hershey World, and several Subway Stations!

03/03/2020

-

N/A

01/19/2020

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The location is convenient to theatres, restaurants, the subway and even delis and shopping.

01/17/2020

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and close to all the subways!

01/15/2020

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but you won’t need the vehicle $(70.00) Subway steps away.

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07/30/2021

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Drinks weren’t too expensive either.

03/11/2021

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I paid for something that Crowne Plaza couldn't provide because they were closed.

01/07/2021

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I live in the UK and back in February 2020 I booked 2 rooms at this hotel, staying August 24 – 27 2020 (3 nights) at a total cost of $1508.88.

12/15/2020

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We paid $3600 in Nov. for a March trip.

07/30/2020

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As a single mother, I too was impacted by Covid, and I found this an exorbitant amount of time to wait.

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05/01/2021

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We always look forward to seeing him on our NYC trip.

02/11/2021

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Had other trips cancelled and have had no problems getting refunds.

02/07/2021

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I've been to NYC many times, and my daughter had been a couple of times prior to this trip;

09/28/2020

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I had other trips and flights cancelled by other companies and received full refunds no problem.

09/01/2020

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We are already planning our return trip to New York for some time next winter and will definitely be returning to stay at this hotel.

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07/30/2021

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Perfect to Times Square.

05/02/2021

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but Times Square was great!

04/24/2021

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I’m a Platinum Elite member and IHG booked me at the Crowne Plaza Times Square using my annual free night on 9/20/20.

02/07/2021

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We had a corner room with huge windows that overlooked Times Square, and my daughter's reaction was worth every dime I had spent on the upgrade (which was, I think, around $50 per night).

09/01/2020

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We opted for the Times Square view room, which cost more

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12/10/2019

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The theater district is right around the corner and there are endless food options.

11/08/2019

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On the 8th floor, there’s a beautiful lounge overlooking Times Square that’s right in the middle of the theater district.

10/29/2019

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Location is very convenient to the theater district and parking is available.

10/06/2019

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Crowne Plaza Times Square is a very comfortable upscale hotel, located in the theater district and also right beside the conference meeting space I was attending.

08/23/2019

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This hotel is the perfect spot, located in the Theater District, between the 48th and the 49th street, right in Times square.

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03/24/2021

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I had left multiple messages for the billing department and never heard back from anyone.

02/07/2021

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I knew it wasn't guaranteed, and I wouldn't be charged if I didn't get the upgrade.

12/15/2020

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My calls to Crowne Plaza billing have never been returned.

09/07/2020

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This is not good enough, considering everyone has been impacted by this and you have no right to retain my funds.

03/19/2020

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The only downside was the extra charge on the room per night on top of the rate we already paid when we booked, which I wasn’t aware of,

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No reviews

(646) 664-0310

63 West 38th Street, New York City, NY 10018-3818

Refinery Hotel

4.6

812 reviews

Trip advisor
trip
madison
rooftop bar
empire-building
rooftop restaurant

No reviews

05/24/2021

-

Wonderful customer service throughout, great food at their rooftop restaurant and very conveniently located.

05/13/2021

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There is a youthful vibe because of the rooftop restaurant; so constant movement takes place from the hotel and outside guests.

05/04/2021

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The rooftop restaurant is very cool and perfect for entertaining as well for business travel.

04/13/2021

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The restaurants (Parker & Quinn and The Rooftop Restaurant) are welcoming, and they too let you immerse yourself in one of NYC's hip spots.

03/26/2021

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At times I need to travel by myself and the rooftop restaurant was fantastic place to eat so that I didn't need to leave the building.

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09/06/2021

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Nice amenities like a rooftop bar, cocktail lounge and restaurant.

08/04/2021

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I love the history of the building and the rooftop restaurant/bar.

08/02/2021

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The jazz music every night in the lounge and the rooftop bar are both great experiences, w great bartenders and service staff too.

07/17/2021

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The rooftop bar was fantastic on the evening we made reservations for and our server was personable and attentive.

07/11/2021

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Rooftop restaurant/bar is really nice as well.

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09/22/2021

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We had a girls trip planned and 2 of the girls ended up in emergency situations.

09/14/2021

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I would have been perfectly fine spending my whole trip there in bed.

09/06/2021

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Next trip?

08/31/2021

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100% we will be booking this hotel on our next trip!

07/21/2021

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This was our first trip to NY since February 2020 and we normally go 8 times per year.

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08/31/2021

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The room was quite large with a view of the Empire State building.

08/30/2021

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It was a lively, enjoyable experience that included a lovely view of the Empire State Building.

08/12/2021

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Excellent service, rooms very comfortable, amazing roof top with an Empire State view (difficult to do a reservation) incredible jazz music at the downstairs bar (from Wednesday to Saturday) nice location, good food and drinks.

07/29/2021

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The view from our room was the Empire State Building and the bar downstairs looked like it would be so much fun another time when the air conditioning is back.

07/17/2021

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The deluxe double queen room was a good fit for our family of four and we enjoyed our location on the 8th floor with a view of the Empire State Building.

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07/29/2021

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To my misfortune the air conditioning broke and one of the elevators was also broken which made it challenging to balance between patrons going to the rooftop and hotel guests going to and from their rooms.

07/21/2021

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Air conditioning problems, 1/3 of the elevators not working, upon arrival no soap in the room, no wash cloths, no shampoo or conditioner, the bedside light was not working right.

07/17/2021

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They have 3 elevators and only two are working.

10/26/2020

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but every time I had to take the elevator.

02/05/2020

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The young man walked us to the elevator and showed us how to work our Room keys to get to our floor .

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(855) 605-0316

1335 Avenue of the Americas, New York City, NY 10019-6078

New York Hilton Midtown

4.1

1391 reviews

Trip advisor
trip
madison
time-square
executive lounge
central-park proximity

08/06/2021

-

If I canceled the room, I'm charged a fee When I called Hilton, they called the hotel, for 3 hours went on and no one picked up at the hotel.

03/30/2020

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The beds are not as comfortable as in a normal Hilton, the room needed a renovation, they charge an outrageous facility fee per night and even an extra fee to store our luggage.

03/11/2020

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We then took our cases to luggage storage where we were charged $5 per case to store.

02/28/2020

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His customer service is suburb, he put us at ease, made us laugh and did it all with a smile on his face, he’s an absolute credit to Hilton and I hope he goes far in his career with hotels.

02/24/2020

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Their billing department is unreachable.

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08/12/2020

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Central Park one way, Times Square the other, go front one street and you might find ZZTops playing outside the Rocker fellow centre as we did ,go back a street for fine food and fine craic.

03/18/2020

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Close to Central Park and Times Square along with the Theater district.

03/12/2020

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The best thing about this hotel is the location, it's so close to everything, specially if you wanna attend Broadway shows, Times Square, 5th Avenue, etc.

03/08/2020

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It's located conveniently between Times Square, Central Park, and Offices.

03/08/2020

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Ideally located to see a good selection of the well known land marks of New York, ten minutes walk to Central Park in one direction, the same to Times Square in the opposite.

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No reviews

03/19/2020

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Location was perfect - having 4 children and being close to Central Park was great as we started the days by popping to a local Blue Bottle Coffee then for a run in the park!

03/18/2020

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Close to Central Park and Times Square along with the Theater district.

03/01/2020

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Close to Central Park and Times Square

02/13/2020

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I have really enjoyed the proximity of Central Park.

01/03/2020

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Really near to Central Park (about 500m) and even shorter to Fifth Avenue.

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08/06/2021

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They did suggest booking another Hilton room at a different hotel at a higher price.

04/09/2020

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But if you may also choose to pay 50$ for breakfast..

03/30/2020

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The beds are not as comfortable as in a normal Hilton, the room needed a renovation, they charge an outrageous facility fee per night and even an extra fee to store our luggage.

03/18/2020

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The only issue is for as much as you pay to stay here, there is no coffee.

03/17/2020

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Booked and paid for a Presidential Suite and hotel was not willing to put me in the room I booked/paid for and instead they placed me in an executive suite.

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03/30/2020

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This time the executive lounge was totally full in particular in morning hours and the service was lousy.

03/09/2020

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Sharon, the hostess at the Executive Lounge, was the perfect combination of welcoming to those guests who had Executive Lounge privileges and polite in turning away those that didn’t.

03/06/2020

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but was not limited to, giving us a room with an excellent view and suggesting that I pay a little extra to get access to the Executive Lounge, which proved to be a really great idea.

03/01/2020

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Executive lounge was accepted

01/07/2020

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Rooms are spacious and clean, the Executive Lounge provides us with a wonderful selection of breakfast items and late afternoon snacks, and the valet parking service is easy to use and very responsive.

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03/30/2020

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This time it was really dramatic as hundreds of young people were flooding the hotel due to a UN event.

03/10/2020

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Shower did not drain, so we showered in inches of dirty water.

03/10/2020

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Our room had marks on the walls, a shower that didn't drain correctly and the drain was sticking out at an angle.

03/06/2020

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This morning I found a giant cockroach in the bathroom.

03/02/2020

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bathroom sink space non exsistant.

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04/13/2021

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I did a solo trip to NYC, the week before everything closed down.

03/29/2020

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I stayed here for a work trip in December.

03/11/2020

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We were on a family trip and took ages to choose our specific room and hotel.

03/10/2020

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I stayed in the Residences in June of last year for a quick weekend trip to NYC and wished I had done the same this time around.

03/08/2020

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I'll definitely stay during my future trips to NYC.

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(844) 631-0595

511 Lexington Avenue at 48th Street, New York City, NY 10017

The Lexington Hotel, Autograph Collection

4.2

1039 reviews

Trip advisor
trip
madison
monroe
central-park
central-station proximity

No reviews

08/22/2021

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It’s claim yo fame was having Marilyn Monroe and Joe DiMaggio as residents when they were married.

03/23/2020

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I love the Marilyn Monroe/Joe DeMaggio theme that runs throughout the hotel.

03/07/2020

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The staff is terrific, the room I booked initially was not available, they immediately offer me an upgrade in the lovely Marylyn Monroe suite !

02/25/2020

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This refurbished 1929-built hotel with a Marilyn Monroe theme has a warm welcoming cozy lobby and welcoming front desk staff.

02/02/2020

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At the Lexington, a big part is Marylin Monroe and Joe DiMaggio living there when they were married.

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09/21/2021

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No coffee or other amenities in the room.

09/13/2021

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The auto toilet was turned off.

08/22/2021

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One issue to be aware of is the $35/night destination amenity fee.

08/17/2021

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but in the meantime, we are enjoying the amenities such as a poshy breakfast, daily passes to Crunch and massive common areas to work or just hang out.

08/17/2021

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Bathroom however was particularly tiny

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08/10/2021

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The location was perfect, close to Grand Central and walking distance to other cool things.

03/13/2020

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First and foremost, the location is fabulous; walking distance to Grand Central and many subway station, it seems I can get anywhere I need to go within 30 minutes from this hotel.

03/09/2020

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Walking distance to Grand Central (and from there pretty much anywhere).

03/05/2020

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Clean, super convenient location in Midtown and close to Grand Central as well!

02/14/2020

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The hotel is within walking distance of Grand Central Station, the subway, and buses, so it's easy to get around.

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03/08/2020

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Few minute walk to Grand Central, and within 2 miles of Times Square, Central Park and loads of other places.

02/25/2020

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Otherwise, it was a very good place to stay, and one is only a short walk from MOMA and a slightly longer walk to Central Park and The Metropolitan Museum of Art.

02/03/2020

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Location is central to many things- theatre district, Times Square, 5th Avenue, Central Park.

01/27/2020

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The hotel is within walking distance of Central Park, the 5th Avenue museums, and midtown.

01/07/2020

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Walkable to Central Park, shopping, museums, Times Square, Broadway, all the Christmas retail windows, Saks light and music show.

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09/22/2021

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though the basic services were not available the hotel still charged the daily activity fee…I tend to disagree with that policy.

08/28/2021

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We were charged a destination fee- we stay at the Westin often and never are charged a destination fee.

08/22/2021

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but you need to be aware of the destination charge and how you can use it.

03/08/2020

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Was charged $25 for 2 small bottles of beer.

02/23/2020

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With a 25-dollar destination charge and various taxes, it came up a little over 200 for the night.

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09/29/2021

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The rooms are small

09/13/2021

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I was very surprised with the room being so small and no dresser, The shower did not work right, the sink got stopped up and clogged every time we used it.

08/31/2021

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The rooms are small and the hotel is old.

08/28/2021

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Our room was tiny,

08/17/2021

-

As lifelong NYers, we know that hotels here are expensive, rooms are tiny and good hotel experiences are hard to come by,

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09/22/2021

-

This trip in Sept,

08/05/2020

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The purpose of our trip was celebrating my daughter's birthday by watching a couple of musicals.

03/09/2020

-

Overall great option for a business trip or quick getaway.

03/06/2020

-

Stayed at The Lexington Hotel for business on 3 separate trips and will be back again next week.

02/22/2020

-

Their hospitality set the tone for a fantastic weekend trip.

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131 Madison Ave, New York City, NY 10016-7057

The Roger New York

4.3

1095 reviews

Trip advisor
trip
madison
manhattan
boutique
wine

04/01/2020

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Shower slow to get warm

03/09/2020

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Uneven mattress, 10 year old TV, the tinniest of bathrooms with a shower righter scaling hot or freezing g cold, no in between.

03/07/2020

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Bathroom tiny

03/04/2020

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Bathroom vanity was ridiculously small.

02/29/2020

-

The rooms are a bit small and a bit disappointing as compared to the impression you get from the lobby and welcome, a bit simple and not so refreshed with old noisy air conditioning and tiny bathroom,

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No reviews

04/09/2020

-

In the early evening complimentary wine is served at happy hour, a generous gesture and an opportunity to meet with fellow guests.

03/14/2020

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but does allow free wine between 5 and 6pm served in the lobby which was tasteful decorated with a fab relaxed vibe.

03/08/2020

-

There is a small lobby bar with free coffee in the morning—a nice touch—and a wine tasting at 5pm.

02/29/2020

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The wine was lovely

02/24/2020

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The happy hour was a nice touch and we enjoyed sipping our wine in the beautiful lounge downstairs.

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04/09/2020

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Our third visit to The Roger, well located in mid town Manhattan and within walking distance of many great restaurants and coffee bars.

03/15/2020

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The hotel is perfectly located to explore and enjoy Manhattan, and the room and facilities are becoming as comfortable as an old shoe.

02/29/2020

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Excellent location in the middle of midtown with easy access to all Manhattan.

02/26/2020

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The staff is always very nice and super helpful, the quality/ price ratio is very good for Manhattan.

02/07/2020

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The public areas have a cozy Manhattan feel with a reception/bar area on the first floor as well as a mezzanine balcony for eating (and where breakfast and afternoon beverages are served).

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03/24/2020

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Great location, great boutique hotel and the customer service was amazing!

03/15/2020

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So for us, The Roger is a wonderful little boutique hotel, and a great deal.

03/06/2020

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We love the Roger, It is a charming boutique hotel with excellent service and comfortable bedding.

02/28/2020

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Chic and comfortable, boutique hotel.

02/24/2020

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It is a boutique hotel and as such, felt special, unlike the faceless hotel chains, The staff were very friendly and helpful with directions, booking taxis for us and any general information we required.

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04/09/2020

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My only criticism is the high pricing of the well stocked minibar and consumables tray in each room.

03/15/2020

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but the the $1.5M starting price is a bit high for our budget.

03/14/2020

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A daily service and tax fee is payable

03/06/2020

-

It made the room cost an extra $40 a night.

03/06/2020

-

although we had to pay for it ( Daly fee).

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02/29/2020

-

The rooms are a bit small and a bit disappointing as compared to the impression you get from the lobby and welcome, a bit simple and not so refreshed with old noisy air conditioning and tiny bathroom,

02/28/2020

-

small bathroom

02/25/2020

-

We found the room pleasant, well decorated and on a reasonably high floor which was nice - I guess if you were looking for a negative, the only real one is that our bathroom was tiny.

02/04/2020

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however, bathroom was VERY small and very high daily service charge which apparently covers the WiFi, coffee and wine hour!

01/28/2020

-

Be mindful that the beds are hard and bathrooms Are tiny and not made for a big booties.

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04/06/2020

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Many thanks for making a special trip into a memorable one, despite the crazy times we’re all living in I genuinely hope we can make a return visit to the Roger someday soon.

03/30/2020

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My second time staying here and will continue to book here for NYC trips.

03/13/2020

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This was a family trip to NYC for my 40th birthday, the city and the hotel did not disappoint!

03/10/2020

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but given that it was a work trip, this was challenging for me!

02/29/2020

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The staff was great and I will be booking on my next trip to the city!

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455 Madison Avenue at 50th Street, New York City, NY 10022-6845

The Towers at Lotte New York Palace

4.8

439 reviews

Trip advisor
trip
madison
champagne
corner suite
staying experience

07/28/2021

-

We returned to our room to find flowers, champagne on ice, and a congratulatory note from Miles and the hotel staff.

06/21/2021

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As I checked in, before my daughters arrived, the assistant front desk manager, Miles, greeted me with a congratulatory bottle of chilled champagne with glasses and teddy bears.

04/10/2021

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Stayed in the amazing Triplex Champagne Suite - can you say rooftop hot tub with a real working fireplace in the terrace living space!

12/23/2020

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My son got engaged recently in nyc There were so many details from transportation to airports and proposal site, dinners etc and Kai said do not worry, he arranged everything even the room being decorated with rose petals and champagne.

04/20/2020

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Champagne upon arrival for the Towers!!!!

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No reviews

08/26/2021

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She took care of every detail so our experience was amazing.

08/22/2021

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He makes the tour a one in a lifetime experience!!

08/05/2021

-

Mr. Rene Moran is an outstanding concierge who has made our stay here at the Lotte New York Palace an enjoyable experience.

07/30/2021

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Overall, it was a 10/10 experience, and we will only stay at The Palace from now on.

07/30/2021

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Our guests were also thrilled with their experience at the hotel.

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12/06/2019

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Only negative is that the Tower elevators are very slow to come and go.

10/28/2019

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The only criticism I have is that the lift to the Towers is extremely slow.

10/27/2019

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Only drawback is somewhat slow elevator service,

08/04/2019

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Room service is pretty slow and super overpriced,

07/02/2019

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Fantastic Hotel in NYC.. My only issue was the Maid service was very slow.. Other than that..a perfect stay.

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07/25/2021

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but they really need to expedite the elevator situation.

12/28/2019

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My one caveat is the elevator situation.

12/26/2019

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Only drawback is the two elevators that serve all the floors—during peak times you will wait several minutes for a free elevator so choose a lower floor.

12/07/2019

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We were given a 2 bedroom penthouse suite with split floors (it had a terrace on the 3rd floor accessible only from its private elevator!!!).

12/06/2019

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Only negative is that the Tower elevators are very slow to come and go.

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04/14/2021

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They upgraded me to an amazing corner suite and I must say it was super stunning!

01/22/2020

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I booked the corner suite, and we were assigned at the 49th floor at The Towers .

01/14/2020

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N/A

01/01/2020

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Booked a tower corner suite.

12/25/2019

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The corner suites are very spacious and the way the hotel is decorated is magical.

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09/14/2021

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The tour given by Maurice was an undeniable highlight to the trip.

08/11/2021

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This was the most exciting part of my trip!

04/14/2021

-

Was in NYC for a one night business trip.

03/27/2021

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Maurice completed our trip.

03/05/2021

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I cannot praise enough the hotel staff enough for going above and beyond to make this trip so special.

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