Cafe / restaurant in lobby has excellent service and high quality food and while expensive vs non hotel restaurants is probably about average price for hotel restaurants.

but food and beverage was a little pricey.

If there was anything negative I could find it would be that one of the 2 rooms we have booked is super dark with no natural light so avoid that end of hotel down the side of building plus the other negative is $60 parking fee

We also stayed at another hotel a  kilometre away and our stay there was terrible - so in future we will book the Chamberlain as it is a quality hotel for a reasonable price.

The next day, the hotel manager called us to apologize for the problem and offered to move us to a significantly larger room (with a full living room and a separate bedroom) at the same price as our current room!

It was their opportunity to wave the fee, they didn't take it.

The prices were Insane and you know it is because of the credits

but all of the hotels have expensive parking so you really need to figure that into your costs.

Be mindful these prices include no room service unless you request it!

To detract from that, a nightly resort fee is charged which seems exorbitant given the size of the hotel and limited inclusions.

Upon arrival, we learned that the $48.00 per night  fee means you park your own car into the garage and drive it out yourself.

I wouldn't stay here again if the the room was free and I was paid!

Room was a little pricey as well as food service

but this one definitely didn't rate as a memorable experience.

You can either pay the bill separately or ask to charge to your room.

And the carpets need cleaning because there was this old smell throughout.

One of the two lifts was out of order the entire stay, the fly wire screen on the balcony door was constantly jammed and eventually came off the rails and the bathroom had a musty/sewerage smell at times.

Soiled linen was left in the bathroom, the floors were not clean, and the light switches had visable grime on them. Disgusting.

The only criticism we had was while in the non smoking pool area with our 17 year old daughter, a girl smoking a joint was ignored by a staff member who came to deliver food to another hotel customer.

If you’re into smoking whatever you want, poor phone reception and a tone deaf staff, you’ve found the right hotel.

Somehow the hotel didn't match up to all the reviews - some areas smelled heavily of smoke and felt a bit run down.

but what makes this hotel not a place to recommend is that the room had a weird smell, the bathroom wasn’t clean 2 out of 4 times.

The hotel did not look like a hotel or smell like a hotel.

The only downside is that the parking is filthy expensive.

In addition, the stainless steel stand that supports the sink and counter in the bathroom is very badly rusted and the aluminum window frames are corroded and the window sills full of dirt and debris, indicating that management has not been investing in keeping the property in the condition you would expect for a hotel in this price range.

The 4th floor had an unattractive Oder right away off of the elevator and the room smelled worse.

The room had a smell - like an old musty smell in which I had to turn the super loud aircon on and open the balcony door.

It's as if they're ignoring the little scrapes and scuffs, smells and issues.

As mentioned in other reviews there is a strong smell on floors two and three.

Going up to the room we found out that the hotel has a very strong bad smell in the hotel

Rusty railings, worn paint, filthy sunbed curtains.

They moved me to another room which smelled like cigarette smoke.

A lot of negative reviews on here mention a smell - we couldn't smell anything.

The room is spacious, very clean, roof top has a great view, and the bar and restaurant downstairs has friendly staff.

I had a terrific stay and my room was spacious and very clean.

This is my third time staying at the Chamberlain over recent years for business, and appreciate the quiet neighborhood and spacious rooms.

The hotel rooms were very spacious and the rooftop had a gorgeous view.

The Chamberlin has beautiful, clean and spacious rooms.

Easy reservation system, and I recommend calling directly, professional and upbeat staff, shout out to Claudia, Jasmine and Linda, smooth check-in, GREAT spacious rooms, all nestled in the heart of West Hollywood.

The rooms were very spacious and even featured a cosy little fireplace.

The room was very spacious, especially the bed and the couch!

The rooms are spacious and comfortable and it was a  nice and quiet area,

Room was spacious, sunken Livingroom--great bathroom--clean!

The rooms are spacious, with odd layout: the closet is in the large bathroom

Rooms are spacious, upscale, clean, and comfortable.

The staff is phenomenal and the rooms are spacious and well updated, the photos didn't do them justice.

The room was very spacious with a sunken living room, small balcony, good size bedroom and a nice bathroom.

Chamberlain West Hollywood

smell

price

Electric vehicle charging station

Wifi

Pool

And once, when the shower was not in use, water backed up through the drain (from another shower somewhere else in the hotel, apparently) and covered the shower floor. Disgusting!

Everything would have been perfect if someone didn’t smoke pot and cigarettes on my floor or near my floor late at night on both nights.

The room smelled of an old, very old, musty motel.

2nd room - there were people smoking an insane amount of weed - so much so that it was really intense outside our door.

Too bad some guests ruin it by breaking the no smoking rule (as the smoke travels up into other peoples balconies and rooms).

So, from our point of view, this hotel should be enforcing its own rules towards their customers… the smell is present also in the hallways, so everybody knows.

Also while Our room smelled fine some nights our hallway smelled like Snoop Dog and Willy Nelson were holding a conference on our floor, serious contact buzz!

The rooms could use a deep cleaning (the bathrooms were dusty and the grout was disgusting).

The tap water was icky and I didn't see any water service in the lobby.

The sheets had stains (nasty ones), the room fridge hadn’t been cleaned for ages (it had milk and other residual food in it), the shower made a mess in the bathroom, etc.

The the hotel smelled like burning dinosaurs.

Huge unsightly gap that I am quite sure there is all sorts of hair, debris and whatever else is left behind from the previous user. When I asked for the manager by the young man at the front desk, his response? "

Slight mold smell as we entered the room .

Hotel smells of weed and is full of dodgy old men with their 18 year old rent boys.

The only problem I had was my room smelled of smoke

We went a la carte instead and had terrible service and an eggs florentine that was undercooked and pretty disgusting.

We also came back to our room later in the day on several occasions to find multiple cigarette

room is worse, like being in an ashtray. why?

For me, it's truly a home away from home, with the friendly staff, the spacious rooms, the marvelous pool area and the great dining and bar experience.

Our room was spacious and the bathroom was especially luxurious - the biggest tub I've ever seen!

I love the location, spacious room and service.

The rooms are very spacious, beds are comfortable and the bathroom  was a fabulous experience.

Rooms are very specious and well equipped.

Our room was very spacious and the bathroom was spacious as well.

friendly staff, spacious rooms, fast Wifi, great food and drinks.

From the moment we arrived to check out we were really taken care of - 5 star service and excellent property with clean and spacious rooms.

The rooms are very spacious and clean and staff extremely friendly and helpful.

Luxurious and spacious room: excellent suite setup and very generously-sized bathrooms.

The hotel is beautiful, the rooms are spacious and stunning, and the staff is top-rate.

Good staff, good location, spacious rooms, good pool and amenities!

Room was spacious and clean with a view over W Hollywood.

The hotel and room was spacious and really lovely.

The rooms are very spacious and quiet with a huge bathroom with 2 showers and a huge tub.

The London West Hollywood at Beverly Hills

Parking

Free High Speed Internet (WiFi)

Cons: the place smells so strongly of some kind of chemical.

Carpets old and smelly, breakfast was limited and paper plates plastic knifes and forks.

Unfortunately the area was smelling of weed as some guests used the back area to smoke in.

however the new room smelt a little fusty, hotel reception sofa and rug is dirty, staff require more customer service training.

On the flip side, customer service was rather cold, and in spite of upgrades, this is an old building with a funky smell from the lobby to the rooms.

There is a horrible old carpet smell throughout building - distinct wet/old smell - in the room and halls - it badly needs replacing.

The tiles in the swimming pool were filthy you could wipe the dirt of with your hands, see attached photo.

Had a bug in my bed, pullout bed had a downward incline where your head was lower than your legs, breakfast lacked a variety of foods and lobby had a musty horrible smell.

Only things we had issues with were the HVAC system which seemed a bit dated, and a musty smell in the hotel room and throughout the halls.

The air conditioning/heating wall unit was absolutely filthy.

butt to prop items to hold your cord.into the plug.

The cigarette smoke would permeate the halls.

-The BREAKFAST is yet another bait and switch - they offer disgusting moldy 25 cent pre packed muffins with NO COFFEE and call it breakfast.

butt germs all over the place and no one said a word.

One on of the tables by the couch, there was some gross residue that wasn't wiped down by housekeeping--though it was not visible until we saw it on the wiping cloth.

although it was dark and felt smaller than room 212, it smelt fine so we accepted it.

but only disappointment was that despite the hotel being non smoking, someone before us had flouted the rules!

The pool area is lovely , sadly some people ignore the no smoking policy,

So it is a rather dirty and smelly area(urine etc.

The rooms are spacious, clean & the beds are super comfortable.

The room was spacious, clean, and comfortable.

Our room was spacious and had everything we needed (including two wireless phone chargers).

Staff were really welcoming and the rooms were really spacious and well fitted out.

The rooms are spacious and comfortable so you don't feel like you're on top of other people.

Stayed for 4 nights in a double Queen suite - the room was spacious with an excellent living area

The rooms are spacious and comfortable with fridge and microwave in the room.

Room was spacious, clean, had a microwave/refrigerator.

We loved the spacious room and the property was beautiful!

Great spacious rooms, friendly staff and nothing is too much trouble for them.

However,We had to pay over $1200 which was a lot of money so thought it would be good.The room was spacious and clean

We like staying at this hotel because we find the location convenient, the rooms spacious, and mostly because of the people who work there.

The room was spacious, courtyard view was beautiful, staff friendly, prices for lodging and parking were reasonable, location was outstanding for our purposes, and when our flight was cancelled and we needed to extend our stay by another night, the hotel graciously allowed us to do so and at the rate we had secured for our previous nights.

The staff are friendly, the vibe is relaxed, and a lot less fussy than nearby overpriced hotels. The rooms are spacious, the bathrooms are updated (with good shower pressure!)

Breakfast among the worst in my entire life, just packed food on board plates.

we constantly had to ask for more plates cutlery and food they couldn't keep up with the demand.

The use of single use/disposable paper plates and cutlery seems wasteful.

No restaurant or bar, breakfast is served on paper plates with plastic cutlery in a cramped room that struggles to cope with the amount of guests staying, we had to clear our table when we had finshed and put the used plates, cutlery and waste food in an overflowing bin, see photo.

but you could take your tray up to 4th floor breakfast room where there was more seating up there ,the main breakfast room was floor 3 street level, we didn’t need to go to floor 4 as we always got a table.

Paying $300 a night should entitle us to more than disposable cutlery and plates.

but is served with paper plates and plastic cutlery.

however even my children commented on the use of plastic plates and cutlery as environmentally unfriendly!

but what is with the paper plates and plastic knives and forks.

The most unusual thing was the use of paper plates and plastic utensils for breakfast.

The only thing that could be improved would be the use of paper plates and cups for breakfast.

but they had paper plates and plastic cutlery which I found a bit strange but all in all was a good enjoyable stay

Very basic breakfast and disposable plates and cutlery.

however the food is very average and served on paper plates.

By this I mean - cups provided in room were of the disposable variety, and individually wrapped in plastic bags; all of the eating utensils, plates, and cups at breakfast were disposable as well.

One thing i did not like was having to use paper plates, plastic knife, folk, spoon, and paper cups.

Do not expect to use the kitchen since it is empty (no cups, no plates, nothing.

Would not stay again because breakfast food tasteless and paper plates even if free.

Best Western Plus Sunset Plaza Hotel

utensil

They need to speed up issue resolutions as I found extra charges in my room bill which delay the check-out process.

We also had an electric car in valet that was always charged.

Booked with Amex FHR and did NOT receive a room upgrade.

It's disappointing the hotel did not honor their partnership with Amex.

but is a credit of $30 in reality, which is impossible to match (the whole menu is hight than that after taxes and tips).

but charging $750 for two massages are insane.

No charge late check out when they can do it.

(Gregory saved my credit card from being lost forever when it fell by the pool!)

but since this was last minute, we chose to burn some AMEX points and splurge a little.

I booked the hotel through the American Express Platinum card, meaning that we were entitled to a few perks.

My girlfriend was traveling alone and needed to use my credit card.

but the Viceroy L’Ermitage was offering a discounted room through Amex so I decided to try it out.

The hotel could also do with a coin laundry as not everyone thinks a 12 USD laundry  charge for a shirt makes sense . .

I just don't like it when you get a call from the front desk at 12:25PM asking "if I need assistance with checkout" when I had already told the front desk upon check in that I would be utilizing the 4PM late check out that goes along with the AMEX fine hotels program.

The folio charged OJ twice and also did not deduct 100 dollar promised for some sort of engineering problem they had in our room.

I booked through Luxury Hotel and Resort Collection which is a benefit of the Chase Sapphire Reserve credit card.

One criticism I have is the ridiculous charge of $50 a night for parking- crazy!

after calling to confirm of my accomodations with the hotel, they tried switching it last minute and forcing me to buy another room. And one of the concierge women Ashley tried to charge me for valet service every day (regardless of the fact that i didn't bring a car)

I then discovered a charge on my credit card which I was not expecting.

Incredible hotel only downside is still awaiting a credit back to my account for an overcharge the front desk messed up on.

Rooms are especially spacious and floor plan gives room for comfort at or play for couples.

Great hotel, location was good for Rodeo Drive, rooms were spacious, bathroom was huge with great lighting, bed and pillows were comfy.

Besides the decor, spacious rooms, the gorgeous location, the vibe of this hotel is what I found the most endearing.

Our room was spacious, quiet and housekeeping immaculate.

The rooms are very spacious and so beautifully layed out.

Spacious room and comfortable beds, large bathroom.

The spacious rooms were well appointed and had everything we needed for our stay.

The room s are spacious with a quality bathroom.

The rooms are spacious, super clean and very well equipped, wonderful and accommodating staff,  who were extremely supportive overall and flexible with booking times.

Rooms are spacious, clean, updated/modern (especially compared to other BH hotels).

The room was spacious, beautifully decorated, well-appointed and quiet.

The rooms are spacious and elegant and the staff is kind and helpful.

the rooms are much more spacious and luxurious than others in the area.

Very clean & spacious room with well decorate and good quality over all, staff is very friendly and professional and very helpful, fitness well equipment and good quality , and special like the chat with outside service staff always make you feel special

The room is rather spacious and comfortable.

The rooms are spacious and decorated in a timeless fashion.

This is what a top-of-the-line hotel should be like, with friendly and attentive staff, elegantly understated luxury with beautiful and spacious rooms, the hotel is large enough to support excellent services

L'Ermitage Beverly Hills

creditcard

Free internet

He then went into his office while we were still discussing the bill and charged my VISA card without my approval.

They accommodated us for early check in with no additional charge.

Note - I did not need my key card to swipe in during the ENTIRE duration I was there - the door to the pool was completely propped open (this is important for the rest of the story).

Additionally, at check-out, the desk staff had charged us for parking for the full 7 nights.

Don’t hand over your credit card for a deposit as you’ll be waiting weeks for it back like I have.

but many hotels use it as an excuse to continue charging a fee for services they don't provide.

We had a $30 F&B credit which was not on the original folio, & then calculated incorrectly on 2 subsequent correction requests.

This hotel charges an additional $25 amenity for. .

They charged $45 a day for parking, $25 a day for Guest Amenities fee and a tax on that, a transient Occupancy tax, and tourism tax.

However, there was a billing discrepancy when we settled up, which the hotel is still working to resolve.

In other words, it is a sleazy way to charge extra money without letting the potential guests be aware to that in advance.

The $20 per day Amenity Charge is a rip-off!

but they add a $10 delivery charge and a 20% gratuity charge to your bill for room service.

They should really cut the crap with their resort fee of $20/day tacked onto your bill - this fee allows you to make phone calls from the landline in the room and gives you access to a newspaper, etc - it felt like I was being billed to live life in 1995.

but felt its in need of some refurb - and maybe I didn’t read it in the small print but was a little shocked to be charged $20 pppn “amenities” fee for basically WiFi and the gym which I would expect to be free.

It was automatically charged for our whole stay

but absolutely nothing extra or even fancy that merits a $20 surcharge.

When I checked in this amenity fee was not drawn to my attention at all, a card was slipped into the room key wallet and it was only later that I saw this.

They charged 40.-  plus taxes for 2 bottles of "free" water in the room, a welcom drink we did not have, the "free" wifi, the pool we did not use.

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