So after a £2,000 stay we had to pay and additional £120 + VAT for our suitcases for x2 nights.

I asked him where is my second bag, he insisted there was only one bag.

even though we had paid in full on the day of arrival it took 7 phone calls to get it sorted and no real apology the worse thing of talking on phone is that the people ur talking to are not in the hotel and keep having to ring me back which in 2 cases didn't and I had to ring a day after it took from Tues till Thurs to get it done 
The hotel should have a phone line uou can ring direct at any time of day not till 6pm from somewhere else 
Then when we got back home

That was then the case for each subsequent round.

Couldn’t fault the food, or the drinks, might only niggle would be that we did have to ask for our drinks to be replaced when other reviews said they were always topping up, this wasn’t the case

I forget to write reviews unless it’s awful or excellent and better than expected, in this case it’s the latter.

After a long journey to get to the Hotel, we put our cases into the rooms that were available to check in and headed to the hotel restaurant 'Hard Rock Cafe' to have some lunch as we was all quite tired and very hungry.

On the second day of our stay, on the assumption that cleaners would not enter the room, I left my bag and purse in the room, whilst we went for breakfast.

The concierge were amazing, did not rush you had time for you, we had emailed earlier to ask if we could leave our bags in hotel before our check in at 3pm, and they knew we had requested it and they tagged our bags for safe keeping, they did same on departure too.

I have woken up this morning and realised I don’t have my bag.

Reception were kind enough to allow us to check into one of the rooms an hour early to drop off cases and allow us to freshen up before we went to Harrods for tea.

We were then kicked off the table  at 9.30 (despite there still being empty tables) just in case someone came in and wanted the table, so we moved to the bar area.

but it was on the booking 2 days prior, so as you would I asked if we could use the lounge if this was the case.

I have always said it’s not the building that makes a hotel it is the staff and this is so right in this case.

We went to the check in desk to ask if, as we were very early, we would be able to leave our suitcase at the hotel whilst we did a bit of shopping.

but the dirty pillow case was put back on the pillow on the bed

The shower stall has no metal bar to hold on in case you slipped inside, and no ledge to place any shampoo or toiletries.

however the second one was “discarded” 
The irony is that their “discard” policy applied to the package that had a very expensive $600 winter coat, while the other bag with less expensive clothing items was retained 

I have raised this to the management and I haven’t gotten any response to the fact that there may have been a potential theft at the concierge and they discarded only one bag (as per policy) and not the other 

I am extremely disappointed at the level of callousness and the poor customer service.

He was attentive and friendly and could not do more to help us enjoy our visit.

but wonderful hotel and wonderful service and everyone is friendly.

Nasim checked us in and looked after us, she was so friendly and helpful - a credit to the hotel!

Special mention to the lovely Reda for the super friendly service and extra mile that was bestowed upon us throughout our stay.

really friendly and charming and the music was a perfect accompanion to the whole environment!

The location of the hotel is great, staff very friendly on the reception desk.

Bruno was more attentive than we’ve ever experienced, was friendly, professional and made sure our drinks were always full.

Came here for a birthday meal with friends and was fantastic, staff especially Zak couldn’t help enough and was attentive and friendly.

Front desk are friendly and welcoming 
nice experience, staff are friendly.

Room large and bed very comfortable 
Staff friendly and professional  shout out for Mindy 
Ate at cafe food lovely  large portions 
Breakfast very good with lots of choice  staff very attentive 
Very happy with the hotel Will stay again for longer

My husband and I loved the room that we upgraded on checkin and the help and advise for restaurants that Luis and Isabel gave to us, they were really friendly you can tell that they love what they do!

The staffs were all so friendly, from the concierge to the receptionist and to the housekeeper, everyone was so welcoming!

So helpful and friendly I would come back here just to catch up with Sagar again.

All the staff we spoke to were really happy and friendly,

They were friendly, attentive and very professional a real asset to the hotel.

Ivan our waiter was brilliant - friendly, helpful and really cool!!!

The entire staff was friendly, smiley and helpful!

The staff are superb - in particular, Simon gave me a very warm and friendly welcome and made sure I had everything I needed to enjoy my stay!

We were allocated a twin room which overlooked Marble Arch, which was a lovely touch (special thanks to Simon Fennell, Director of rooms), I do suggest earplugs

The only positive thing to say about the hotel is that there is a Tube Station (Marble Arch) around the corner.

Will be back 

Quick walk from Marble Arch underground, got seated quickly without a reservation and accommodate a child in high chair.

I recommend hard rock London marble arch.

It is right above Marble Arch tube station and you can do most things in London from here and sometimes a wee tube change.

Lovely room - 2003 overlooking the Marble Arch & Oxford Street/Park Lane, we did enjoy people watching at night.

Fab location , right outside Marble Arch station which was ideal.

Simon greeted us with a huge genuine smile;  we we’re early for check-in, no problem, they had a room available, we’ve been in a heat wave, again no problem room’s cool with air conditioning, and we’re overlooking the Marble Arch itself.

Located next to Marble Arch at the foot of Oxford Street it is very central for everything.

I recommend anyone to go….. it’s a once in a lifetime fun place to be opposites marble arch overlooking Hyde Park Corner.

Max on the reception desk was so helpful and sorted us out a room - a fab view of Marble Arch - Five star service!

Fantastic location opposite Marble Arch and right next to the Underground station.

Her room was upgraded with some additional treats  and she had a fabulous view of Marble Arch.

This was the 4th time we stayed at the hard rock hotel marble arch London.

Area: walking distance to marble arch and the main stop for all the tourist hop on-hop off buses are there.

Above all the hotel is very well situated in Marble Arch.

As a United pilot flying to London for decades staying at various locations over the years, my absolute favorite hotel is the Hard Rock Marble Arch.

The bar area was all lit up in the Pride Flag colours which was a great touch.We had a room with a perfect view of Marble Arch and despite being on a busy corner the noise was barely audible.

Location speaking the hotel is greatly located just outside Hyde Park and practically above the Marble Arch tube station.

Good located at Marble Arch to do the daytrips by walking, by bus or underground.

The food to order is very good and a well thought out selection in my opinion!

Thank Bruno and the team for a great afternoon of food and drink and atmosphere. ⭐️⭐️⭐️⭐️⭐️

Lovely smile very attentive and made me feel comfortable in the breakfast cafe.

The Cocktail Bar was good and the barmen excellent.

The Restaurant staff’s level of service is beyond any service that My wife and I have ever experienced even at 5 and 7 star hotels and resorts and believe me I’ve seen them all.

She is a great service ambassador for the Hard Rock Hotel and Cafe and wish her all the best for the future.

It was a great experience to eat my birthday dinner at the hard rock café! The vegetarian burger was delicious, the staff (especially Dario!)

Looked after by Stephanie and she recommended all the right food and drinks.

Breakfast is incredible,  lots of choice and very tasty.

Went for a bottomless brunch with the girls.

We came here for a bottomless brunch yesterday and it could not have been nicer!

Breakfast and the service in the restaurant was fantastic.

And the cocktails well they were absolutely out of this world!

Bruno was absolutely Amazing at our bottomless brunch.

There is a very nice Indian restaurant- Chourangi in the backside of the hotel and it’s food is out of the world.

He not only help us with the menu and with tips,

Food was top notch on all areas even when we rehearsed at funny hours you accommodate us.

Just round Hyde park and easy access to food and shopping.

Book a Rock Royalty room which gives you access to the Rock Royalty lounge, this came in very handy as my husband had an appointment to go to so I was able to stay in the lounge until our room was ready.

but I mostly got lucky with larger rooms which were very comfy.

Many thanks to Jakub who made us very welcome and organized some little gifts for our room- you made our stay just fabulous.

Absolutely brilliant stay, our room was so clean.

The staff is very nice, check-in and check out was very smooth, rooms are spacious and well equipped.

clean rooms and wide for an European hotels.

We had a booking of 80 plus rooms not one incident with the reception staff.

The breakfast set up was amazing and the rooms are nice.

Nice room with welcome drinks, and proper care and attention to make sure everything stayed just as well.

The room is fantastic turns out I'm the same height as Jay Z!

Location excellent and room was clean and comfy.

The room is spacious and the mini bar well stocked - well it was ;) 
Looking forward to the live music and dinner this evening! !

(Photo attached of the room view which was lovely

We had the cocktail masterclass included in our room package and Landi was brilliant with us and went above and beyond to include our pregnant friend.

very nice hotel ideally located
very nice hotel ideally located - beautiful rooms - great atmosphere with music in the lobby - I would go back with pleasure I highly recommend it - (hoping that Loïc du Check or will no longer be there)

but special mention should have gone to Reda, Khadija, Antonella, Shashank, Abdelrazek & Jozsef These are all such amazing employees - they make the HRH what it is!

So I must make a comment on the beautiful smiley gen. She couldn't do enough for me.

We were amazed, pleased and more than impressed with her and by the time we ended our breakfast we were left in awe by Laura’s dedication to her service and it was a service done with love and care.

You're an asset to the Hotel and have such a beautiful, genuine, welcoming smile.

I would like to commend Laura for her excellent service and kindness.

Excellent service from Alisha on the check in desk.

Staff were fantastic,  Judit and Teresa really looked after us at breakfast,  Max at checkin counter always remembered me and was a pleasure to deal with and Leo was a true gent and always happy to help .

They were so incredibly accommodating and catered to our every whim.

The hotel’s location was great and above all the service and staff were exceptionally great.

I was served by the waiter Bruno and I’ve never been so well treated as I was for this guy.

Grace went out of her way to be extra helpful.

Hard Rock Hotel London

case

staff

restaurant

room

This basement room was small with a tiny bathroom.

For bigger people it will be difficult to go to the toilet or douche cabin.

We took a room with a bathroom in it, small

Beware that many rooms do not have a bathroom, and those that do, the bathroom is the size of a small closet.

Small bar of soap and wall-mounted shower gel provided plus a decent hand-towel and bath mat.

I have to say I have never in my 62 years been in a smaller bathroom.

Bed was comfy, only gripe was the shower was bit of a squeeze.

I tripped and stubbed my toes the first few times and I was afraid I'd trip and fall exiting the bathroom if I forgot to step down.

but well equipped  , with a toilet and shower in two further small rooms .

On arrival we found out we had a shared bathroom, this was NOT stated on the booking whatsoever!!

Only downside was the size of the bathroom- it was quite crammed.

It did mean I had to leave the shower room door open to manoeuvre to dry myself.

but the downside was the crazy interior plan - the shower was in one tiny room, the bathroom in another, the mirror someplace else and the sink for brushing your teeth and washing your hands was inside the bedroom.

but did have a small basin in the corner.

Water pressure in bathroom was too low for a decent shower.

Bathroom outside the room so you may need to wait for shower.

I would definitely recommend if you're comfortable with a Queen bed with four feet on all sides.

There were two single beds that were very comfortable.

Stayed for one night as I was attending a seminar at King's Place close to King's Cross.

The Alhambra is a cute hotel located just a half block from Kings Cross train station.

but this is due to the location near to 
King's Cross St. Pancras station.

I prefer to stay around the Kings Cross stroke Bloomsbury area which I have on many occasions as I find it a great base for striking out on the tourist trail, with Kings Cross being handy for the buses and tube.

On the plus side the bed had lots of places where you could tie restraints to it - this made for a fun evening for us.

Gilbert Monument, National Centre for Circus Arts, Statue of the Viscount Alanbrooke, St. Mary's Church, St Mary's Church, St John's Waterloo, Twizy Tours, London Central Mosque, The Punch Bowl, Iraq and Afghanistan Memorial, Beauty Rose, Illuminated River, Crystal Palace Spa, The Yacht Concierge, Mark Street Gardens, Shanghai Touch Massage, Finsbury Circus Gardens, Pret-a-Train, Puttshack Bank, International Brigade Memorial, The Nursery Theatre, Association Gallery, The Queen's Walk, City of London Jewellers, Thai Refresh Massage, London Cookery School, Shay & Blue, Ned's Club Spa, Havanna, Red Gallery, St James Garlickhythe, Overtures, No.

Being a tall lad the single bed was perfect even with my Giraffe proportioned legs.

The hotel is very clean, the bed was very comfortable, and the WiFi very fast.

This is a small hotel located a short walk to the St Pancras train station and King's Cross underground.

Hard to beat location only 2 min walk to St Pancreas International Station and 5 min walk to Kings Cross Station.

It is conveniently located on a quiet alley that is a mere four minute walk to the King's Cross subway station.

This hotel is a stone’s throw from Kings Cross station, down a quiet side street.

Two fluffy towels decoratively arranged on the bed.

Perfectly located for Kings Cross station, directly opposite a tube stop of you want to use it as a hotel to see a few sights along the underground.

Good:
Excellent location near St. Pancras and Kings Cross.

Everything was immaculately clean , the bed was very comfortable, and the bed linen was of very high quality .

This B&B is visibly smarter and classier than the many others on the same street, and literally two mins walk from Kings Cross St Pancras - on the road bang opposite.

Not a problem, there is a well known pub chain in St Pancras station which opens at 9am for all day breakfast.

Prices are reasonable (considering breakfast is included).

Take the 8.54am to Calais and you’ll have time to enjoy the awesome breakfast buffet at this great accommodation.

We had a fine stay here — the place is tidy, the service attentive, the location exquisite, the breakfast fine if not outstanding.

Breakfast from 7 to 9 was far too restrictive for a family holiday - missed it each morning of a three-night pre-booked stay.

Super WiFi connection and a great continental breakfast to end your stay or start your stay.

This hotel is clean convenient and the breakfast is good with great price to stay.i strongly recommend people to stay here .The reception is very friendly and later I learn is a family own business.

There's a decent breakfast included in the room rate, and the staff was unfailingly polite and nice.

Every employee was very friendly and helpful, the breakfast was delicious, and the room was clean and tidy.

Great breakfast and staff friendly and helpful.

Breakfast is good with bacon, eggs, pancakes, cereals, yoghurt etc.

at a similar price, including breakfast - the Alhambra.

Breakfast was also a squeeze, and only available from 7-9am.

The breakfast was the biggest surprise, with a really wide range of goodies on offer, including freshly made pancakes and porridge.

Friendly staff
Continental breakfast included.

The included breakfast was very good , and gluten intolerant guests are catered for .

An email awaited me later asking for description and photos of the charger, followed before I had a chance to answer with another to say it had been found and please to let them have a card number to cover the return postage (which I called in the following morning).

He needed to charge his phone and without that adapter he would have been greatly inconvenienced.

You can use your pre-loaded Oyster Card, the same as you would for the Tube, and it’s only £ 8.10 (single fare) to Gatwick.

but had to be put through as 3 separate transactions which was quite annoying.

The well known international booking agency I used (and use about twice each week without this problem - ever) will only provide a confirmation of the total paid and not show a VAT compliant invoice.

When you book they take 1 pound without notice and 1 week before the date they took all the amount saying they have preauthorization on your card and waiting for the bank approval, it wasn't nice since we can cancel 4 days without notice or penalty.

Book this room and put the extra money on your oyster card.

Please note that the hotel applies a 3% surcharge if you pay by credit card.

They charge an extra 3% if you use a credit card.

though charged 3% extra to pay by credit (rather than debit) card.

They receptionist charged my a much higher amount than it said on booking, caused by currency exchange.

Charged twice for my stay due to error - hopefully get this sorted asap.

Two problems - after arriving we were told that the agreed fare was for cash and if paid by credit it was more expensive.

We were given a laminated card with our room number on and told to put our luggage in the breakfast room in a bit at the bottom of the stairs with the card on top.

even though the check in time was in the afternoon without additional charges.

but elected to pay cash to avoid the 3% surcharge.

The hotel wanted to be paid in cash or there would be a surcharge for a credit card, this we had not come across since south america.

The Alhambra earns our five-star rating by ticking all the boxes: perfect location near St. Pancras/King's Cross rail stations; comfortable, clean, and well-maintained; friendly and helpful staff; convenient amenities including taxis arranged to and from the airports and discount tour tickets; and reasonable rates.

It is well decorated, spotlessly clean and all staff were friendly and helpful.

The staff were all really friendly and chatty, asking my kids if they enjoyed Paris etc.

The location was ideal, the welcome was friendly and the room was spotless.

Friendly staff, easy and fast check-in/out.

Clean, in fact,  spotless so, quiet, friendly staff, no complaints at all.

All of the staff are super friendly, helpful, and wonderful.

All of the staff we met were very friendly and helpful.

The hotel is cozy and all of the people we interacted with were friendly and helpful.

Whilst the hotel is clean enough and the staff friendly, the rooms are tiny.

The staff at the Hotel were very friendly and professional.

The hotel was spotless with modern furniture, very comfortable bed, friendly staff and a good breakfast.

19th cent gentrified houses turned into hotels down the street with quaint narrow corridors.

Further, I could not reach the wardrobe hangers, they have been placed too high. Access to the rooms is extremely difficult - steep narrow stairs and impossibly narrow corridors and (fire?)

We were on the top floor, which was hard to access along tiny corridors and the room had a 3/4 bed, and there was hardly enough room to move in the room.

Be prepared--the hotel common areas, hallways, and rooms are very, very small.

The rooms are very, very small and it is difficult to manoeuvre luggage in narrow corridors and staircases.

The corridors are a little tight for space if you are carrying luggage and note that there is no elevator,

An unusual room with a door into a small hallway, a separate toilet, a separate shower and another door through to three single beds where the basin is also situated.

The hotel corridors are narrow and a lot of steps so not very good if your mobility is limited.

True, the corridors are narrow, the rooms are small and there is no lift.

The rooms are very small and, as other guest have pointed out, stairs and corridors are narrow.

Unfortunately not a good place for family with small children,  narrow corridors  and stair cases.

There was a slight hint of damp in the corridor,

Somewhat typical for London in this price range: .three floors up, no lift..shared bathroom down the hall, tiny bed for two.

The toilet was down the hall and the door right in front of your face when you closed it.

the rooms were tiny and so were the corridors leading to the room,

The corridors are a little tight for space and there is no elevator, so if mobility is an issue then please bear this in mind,

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