but we had to call them on multiple occasions to fix multiple issues. From cable not working, to hot water not working, to bathroom doors not closing, to maintenance knocking on the door at 7:50 am (Vegas?)

2 days with no housekeeping service, hvac sounds like a blast furnace, bathroom sink stopper missing and bathroom sink backs up, shower does not drain properly, at least one elevator of four out of service for 27 floors, curtains do not close properly, when asked, they are short staffed.

Thus we had one small bar of soap and an inadequate number of towels.

The bathroom can be a little more upgraded.

I was told they could not see bottom of the pool (sun block lotion, kids peeing in the pool , etc) the gal at the pool scolded us saying come earlier

The room I was initially placed in, 1420's sink was leaking.

but the sink had a large crack and drapes were hanging down .

If you want to take a shower it will be a cold one.

But wasn’t flush to the wall leaving gaps between each staple so blackout curtains was worthless.

Our room (3-100) had issues with water pressure in the bathroom sink that was annoying

The bathroom sink has cracks, the bed is not comfortable and the electrical outlets are outdated.

We are Westgate Owners and one of our rooms didn't have a bathroom door!

Downsides: Check in was slow, shower drained slow, and adjacent room (not from our group) was smoking weed and it often smelled in our room.

We called and three hours later maintenance came and is currently running the water in the shower, I guess to make the hot water work.

One of my teammates also had their shower head completely fall off into the shower almost knocking them unconscious.

There were some room that look really bad dirty and old like a motel and no toilet paper and with only like sofa bed, But i got helped and I ended up staying in a room smaller

The carpet in the room is fraying and coming up from the floor, felt dirty to walk on, AC unit wouldnt stay running at night, Wifi would not work throughout the day, shower curtains held together by safety pins, toilet paper so rough and cheap it was like a gas station bathroom.

Was supposed to credit us because it turned into 25.00 each night.

Signed up for a casino loyalty card that gave us $3 off a buffet that was closed.

First she told me that I was not getting my voucher and that she credit my account mind you I won this stay in a radio contestant did not have an account so when I tried to explain to her the situation she did not let me get a word out and told my that not my problem.

butler and attach photos is to prevent anyone else getting charged $500 for damaging it!

The topper was they charged us an erroneous charge which I tried to speak to someone about

Westgate Resorts charged our Discover card $100 in error and also charged us $2.72 in error.

While moving our luggage from one room to the next, my 14 year old daughter left behind a couple items of clothing  and her wallet containing $44.00 and a visa gift card, she earned from babysitting.

I had accidentally been charged by one of the other employees.

I use the term NEED because one of them admitted to me that they get credit for every couple they get.

They then put an additional $300 charge on his credit card and numerous emails saying our reservation was cancelled, which we just ignored.

Box office ticket gal was very nice - not super sharp as she did make a mistake on one of our transactions purchasing tickets for the wrong night -

When Barry Manillow is on your bucket list and the Concierge at your hotel charges you for front row

but it was right next door to the underwear shop they have like famous underwear and socks, they had things price for the wrong price and then when I asked the cashier why did he overcharged me he stated that there price guns only goes up .99 so they have to just put everything at .99 which is closest to the next whole dollar.

West gate charges $45 resort fees every day.

The only negative thing I have to say is that we weren’t pleased with some derogatory remarks one of the Three Card Poker dealers (Steve) made to my wife and I while I was gambling, that put a damper on our day,

Was quoted $78.00 total extra charge for Resort Fees for 2 nights.

I was only in Vegas for a few days and Amy Davis who is in charge of the hotels social media managed to arrange an unofficial Elvis Tour for myself!

If you do stay here check your confirmation and charges DAILY as the charges will be wrong EVERY.

But they charged very high price because CES conference.

Full day tour of the Grand Canyon was awesome because it included the Hover dam, Mojave dessert and the skywalk.

Charleston Scenic Byway, Gass Peak, Ice  Box Canyon, Petroglyph Wall, Bootles Canyon, Bootleg Canyon Mountain Bike Trail, Mountain Loop Trail, La Madre Springs, Flightlinez Bootleg Canyon, Flightlinez Venice Beach, Flightlinez  - PERMANENTLY CLOSED, Nevada State Railroad Museum, Desert Adventure, Desert Aventures, Desert Aventures, Desert Adventures, Desert Adventures, Adventure in Angling, St. Jude's Children's Art Museum of Nevada, Hemenway Park, Veteran Kayaks, Nevada Way, Back In Thyme, Boulder City/Hoover Dam Museum, Boulder Beach Campground (Lake Mead National Recreation Area), Boulder City Art Guild, Sherman's House of Antiques, Wilbur Square Park, 5 Star Grand Canyon Helicopter Tours, Boulder City Antique Market, Bella Marketplace, Grace Community Church, Boulder Beach, Serenity Helicopters, Kyle Canyon, Grand Canyon Scenic Airlines, Mountain Springs Saloon, Veteran's Memorial Park, Lake Mead Visitor Center and Robert L Mendenhall Scenic Overlook

Gambling was good, music is good, able to use tram to other parts of Vegas, took tour of Boulder Dam and Red Rock.

The Elevator by our room was not working and the wi fi didn’t work well.

Salesman hawking products each time we walked to the elevator.

The only problem we really encountered was the lifts.

Which was important due to some things mentioned later
* Quite possibly the fastest elevators in Vegas.

Stay above the 15th floor and find the elevators that skip the lower floors.

I happen to be in a four wheel scooter, having a very hard time, and she was gracious enough to hold the door and help me through and then she guided me to my elevator, because I was quite lost.

The room was at the end of a long hall, far from the elevators.

Elevators were a challenge my first morning because it seemed one was out of order so I took the stairs.

Which is annoying when only a few elevators are working and have to wait in a long line to go up  to your room, then wait another 30 min to try to get back down.

It is in dire need of a face lift to my way of thinking.

The elevator doors are filthy like someone died in there.Our room smells like smoke and alchohol .One the pillows have blood stain .

I will say the wait for the elevators was a bit harsh.

The “scenic” elevator didn’t take the room key and that’s the only way to get into it.

The only downfall, if there was one, was the elevators seemed to take a long time during peak periods.

One day we used the stairs after waiting 20 minutes with no elevator.

From the moment we stepped into the hotel, we were barraged by them and not just once. From the check-in desk to the hotel elevators, they approach you with questions and they don't seem to understand the words "no thank you!"

First, it is a large conference and event hotel so if you are unlucky enough to overlap with more than 1000 people checking in/out in a day, the experience will be miserable--LONG lines (30+ minutes) for check in, an elevator, coffee (no coffeemakers or microwaves in rooms), and baggage storage.

Loved seeing High Rocktane at the International Bar right near the entrance - lots of energy and enjoyed the variety of music!

Nevena is a heavenly vocalist, what a welcome treat at the Westgate (home of Elvis’ Vegas residency)): I had a lot of fun listening to her music.

Nevena Dadd was awesome with the live music at the bar, the casino is fun with cool vibes, the rooms are nice and we had a fantastic company event here.

The music in the casino from Thursday - Saturday nights was amazing.

While visiting we went to the IBar Lounge to enjoy live music.

💚💚 danced all night to their amazing music.

Maria D. suggested the Elvis bubble heads and guitars and those were perfect because my son loves Elvis!!!

Great idea having a piano at the North Court.

House band with dancing music, we loved our visit!

We had fun and had a good time, enjoying the drinks, the music, the entertainment!

I was impressed with the female singer and the wide variety of music they played.

Was in town for the APA and saw some great live music at the Westgate.

We are from Louisiana and love hearing some great live music.

They had a live band in the corner of the casino that was even louder than the piped in music!

Great selection of music, had a wide range of the 70’s and 80’s.

The stage was beautiful, the band was amazing, and Barry sounded as wonderful as ever.

It was like being met by an entertainer with his booming radio type voice and pleasant demeanor.

The production, stage settings, band, back up singers….. all stellar.

The high rocktane can rock with any band in the vegas area   Thursday night always rock with High Rocktane.

The pool isn’t a party pool so that might be a negative for some

We were pleasantly surprised by the excellent band, High Rocktane that was playing.

My husband and I were headed out the door after the Barry Manilow concert when we heard this band play by the bar and we stopped to listen.

They play all the great songs and sound spectacular!

Once we arrived (party of 5/booked 3 rooms ).

🥳 can’t wait to come back and see them play again!!!! !

They played the best hits and got the crowd going.

Went to go see Rock Roulette Such a great Band they rocked it !

The dealers are so friendly especially Marilyn who made three-card poker so fun to play even if I am just a beginner.

There was a guest singing opera while his friend played.

She's in a good spot to play slot machine and listen to her sing.

Awesome hotel quiet not Smokey great shows
And on top of that great dealers ( Lucy and three cards poker - I played three days straight !!!).

Could I get the “just chill” drinks on rocks instead of pre-blended so I can drink it?

I loved how they played such a wide variety of styles including rock, dance, top 40 and oldies that kept the audience singing and dancing.

They played great rock and roll using creative medleys!

They sung everything from rock to pop and even some hip-hop.

And to my hearing pleasure as I entered the casino a band named Audio Mob was rocking classic 70 and 80s rock at the I- Bar .

Audio Mob is a band that truly embodies the spirit of rock n roll.

Lead singer Kara has an incredible voice and we call her "Rock n Roll Barbie", beautifuland so talented!.

Audio Mob is a high energy classic rock band made up of insanely talented musicians.

If you want to enjoy a great night, without a cover charge, of classic rock with a sprinkle of the 80s then Audio Mob is for you.

If you like Classic Rock they play every Friday !

ROCK 702 is by far the best party band in Las Vegas!

Went out to see the band Rock 702 at the Ibar last night 03/31/23.

Rock Roulette was amazing  they got the crowd going and we're so talented.

Kara is an absolute amazing rock star with true vocal talent and the band is versatile.

This incredibly talented group of musicians performs classic rock and much more from the 70s, 80s, and 90s with such energy that you come away feeling mesmerized.

This is when I encounter Pricilla to claim my voucher, now let me tell how nasty, unprofessional, rude, uneducated and condescending she is.

Downfall to the hotel was the horrible smell they pump into the lobby and the pool was closed for the season,

When we got into our room, one toilet had urine and toilet paper in it and water marks in the sink and bath.

Smoking permitted in bar and casino 
Characterless sports bar and food court 
Bar service slow

The room smelled like mold, the water did not work in the bath tub and there was no hot water for a time.

The beds were very hard, the shower in one of the bathrooms was missing a piece from the handle, the drain must have been semi clogged because it was not draining, and there is no hot or even warm water.

The only thing I didn’t like was the scent of the lobby.

The pool was filthy and the life guards had more
time to goof off and talk to each other than keep watch.

One day I heard somebody vomited in the pool; another time I was told there was urine or poop in the pool.

but they refuse to do anything,,, they refused to tell the people in the adjoining room it’s a no smoking section,,, plus after all that, they blocked me on social media,,, aparantly they only want good reviews,,, mgmt dosnt even return calls,,,, would never recommend

But it’s ok to smell that nasty marijuana smell everywhere.

If you have breathing sensitivities, go somewhere else!

Broken drawer handles, rusty showerhead, tub that doesn’t drain, and an air conditioner that doesn’t work.

Though, I notice a heavy chemical smell, probably from disinfectant spray.

And finally, fresh smoke made it into the bathroom every so often…not sure from where.

The Soul of Motown Las Vegas show was spectacular!

Thank you Soul of Motown for an awesome show and sharing your amazing talent!

Thank You Soul of Motown for making my evening!

We saw Soul of Motown at the Gateway in Las Vegas.

Good job Soul of Motown, we will be back next year!

The Soul of Motown is a must see experience,  all of what good singing and performance should be.

The next time we visit Las Vegas we will go to the Soul of Motown Las Vegas show.

We saw Soul of Motown at the Westgate Las Vegas last night, it was a fun and engaging experience!

The refreshments were fresh , and plentiful .Both team members were extra helpful.

They also have the great shows and aside from that they have this Amazing person Me Westgate; thank you very much for all your knowledge on Elvis you are such a kind person with the greatest personality He made us feel welcome.

Everyone at the resort was wonderful -friendly, kind, and accommodating.

One of my favorites is Arlene, who always greet us with a smileand some kind words and always makes it feel like HOME

This establishment is very blessed to have someone like her that will go above and beyond to see people smile.

Monique 
Server in the casino was the best part of our visit
Eager to assist us and help with any questions we had
She is so nice professional and helpful 
Always in a great mood
Looked forward to seeing her each day
Would return just to see her again 
Great job Monique

Clean comfortable BIG rooms, friendly staff.

This hotel is enormous, yet the staff are very friendly and helpful.

He literally knew everything and handled everything in the lounge, thank God because he really made the stay a lot of fun and was so knowledgeable and helpful.

Valarie was so gracious and friendly, making sure we were ready to enjoy Barry.

Room were very nice and staff very friendly.

The Westgate needs more outstanding staff like her, and should award Lisette Employee of the Month!

Unbelievably kind and attentive to my extra needs.

They greet you with a smile and made us feel at home.

And our Entertainment Host, Arlene, took great care of us in VIP Seating at the comedy show and the Motown show.

I loved how they interact with the audience.

Westgate Las Vegas Resort & Casino

elevator

smell

bathroom

creditcard

rock-music

music

hoover

staff

soul-of-motown

party

Beautiful hotel room, common areas and casino.

the encore still for me the best hotel on the strip 
very nice service
plenty of dinner options 
but pool was closed to early 
casino is very cool nice gambling area
room need to be refurbished a bit for a new modern flair

Drink service at the casino was fast and friendly.

Encore Hotel and casino was an awesome experience as usual.

From the room to the restaurants, to the casino and shopping, everything at Wynn is first class.

The casino was great both at encore and at wynn, everyone was friendly on the roulette tables we played at and drinks were flowing at all times - we were served coffees, soft drinks and alcohol.

Great location, casino is clean & well run.

Employees very nice all around
Grounds and casino area very nice.

but feels too open to the Casino so don’t book for a romantic dinner.

Brief review because not much is needed to describe this great hotel and casino.

Very nice option to stay in Vegas with a more classy vibe, has many restaurants , casino and a coffee place.

On-site casino, restaurant, coffee shop, boutiques, you name it, and it will be just few steps away from your room.

Well, this is the Encore--but the difference was that the"coupon" was an actual offer email from the Wynn casino itself.

This is the second time staying at the Encore, and we continue to be so impressed with their rooms, casino, cleanliness, and overall well-done glamorous atmosphere.

I've been in the casino many times so I already knew it was a beautiful property.

Rooms, restaurants, bars, casino all five star.

The furnishings at the hotel & casino are a feast for the eyes-even the hallways are treated with high end designer care!

Encore casino is smaller and much more quiet than Wynn,

The quality of toiletries could be better, and they somehow charged us for cocktails which was included in our stay and I double confirmed while checking in (they did reverse charges after I had shown them the confirmation email).

Only one thing that should be addressed is not being able to get a pool umbrella unless you “buy” a premium lounge chair at the pool ..
We stay at lots of 5 star hotels - and this is not a common practice .. my sister Lisa had melanoma this year .. we did not think that asking for an umbrella would be an additional charge .. yuck ! !

We came as Platinum Amex members from Thursday to Monday and this time we didn't get a tower suite and maybe that was the reason the service was HORRIBLE.

We were assigned a room with no view, no b-day card, no cake, nothing.

however, there's a partial balance left over when you book through Trip Advisor that must be paid at check-in time.

No coffee maker in room so you have to call room service to get coffee and it takes them 45 minutes to bring it plus they charge a ridiculous amount for it as well as for everything else.

I couldn't give my credit card number over the phone to check-in and then add a guest.

We could not get a reservation at the buffet to use our resort credit for breakfast for 2 days

On my insistence and further pushing then they took off 200$ as a special case against a 250$ credit which again seemed like it was a scam.

Charge another $10 or whatever and bring my car to me instead of me trudging down the sidewalk and down to the garage.

out of the 4 nights we stayed there we slept well for only one of them,

To use the internet costs and they charge you per day per device which given we are 2023 is disgusting.

Why do hotels feel the need to charge so much for for minibar items and food?

but the room was a major disappointment, firstly , rubbish left behind from the previous guest, windows dirty, tv was very old and  made a strange sound , the charging units were usb only, so using the old plugs didn’t work as they were slack.

BUT they failed to properly charge the room security deposit & charged me an incorrect amount.

), one of the in room candy jars was missing too (will I get charged,  dont know e-bill never showed up, which I requested on my express check out card).

I understood that my card would be charged for the room and incidentals,

And the so-called manager refused to make any concessions, except to say that they would apply this phantom $100 credit to a future stay.

Unfortunately, we are not likely to receive the credit because next year we may stay at a different resort.

And after some back and forth she said only other option is if she removes one of the room charges for us, which is a weekday stay and it’s not even half of the weekend price.

Additionally, the desk power outlet in the room does not work, so I am having to work around it and use a long cable to get my devices charged from another outlet.

It was easy access to the Strip and all the entertainment venues and we were able to schedule a tour of Hoover Dam that picked us up at the hotel.

We also did West rim tour which included Hoover dam, historic route 66, Grand Canyon scenic West rim, skywalk, eagle in the rock, Hualapai ranch and Joshua tree forest.

Le Reve is one of the best shows in Vegas and worth seeing more than once.

Great room that was very clean and serviced regularly, food at Buffet was excellent, gambling was fun with many new games, shopping is extensive with many high end shops and entertainment was top notch--The Le Reve The Dream show was wonderful.

Concierge helped me book Le Reve which was enjoyable.

The people, the room, the restaurants, the casinos, the decor and Le Reve were all simply amazing!

The casino was fun - the dealers were terrific - We enjoyed Le Rêve.

We saw Le Reve, a dynamic and breathtaking show, and had an impeccable Mediterranean dinner in a cabana at the Wynn's Costa di Mare.

We saw the Le Reve show which was more than AMAZING!

The show Le Reve the dream was outstanding and would recommend seeing this show.

Le Rêve show was wonderful, very different from all the other shows, the second best on the strip (best one is Absinthe!).

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